Manuale d’uso / di manutenzione del prodotto G4 del fabbricante Apple
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P ow erBook G 4 1 2-inch Getting Star ted Includes setup , expansion, and troubleshooting inf ormation for your P o werBook G4 computer LL2540.book Page 1 Thursday, March 11, 2004 2:20 PM.
K Apple Computer , Inc. © 2004 Apple C omputer , Inc. All rights reserved. Under the copyright laws, this manual may not be copied, in whole or in part, without the written consent of Apple. The Apple logo is a trademark of Apple C omputer , Inc., registered in the U.
3 1 C ont ents Chapter 1 5 Getting Star ted 6 Basic F eatures of Y our P owerBook 8 Additional F eatures of Y our P owerBook 10 Setting Up 16 How Do I T urn My P owerBook Off? 17 Calibrating Y our Bat.
4 Contents 39 Connecting Speakers and Audio Devices 40 External Video Suppor t (DVI, VGA, Composite, and S-Video) 43 Using Y our Optical Drive 46 Battery 49 Security Slot Chapter 4 5 1 Adding Memory t.
1 5 1 Getting Star ted Y our P owerBook is a full-f eatured notebook comput er . Important: Read all the installation instructions and safety information (see page 65) carefully before y ou plug your computer into a wall socket. Mini-DVI to VGA Adapter Mini-DVI to DVI Adapter AC cord Power adapter AC plug Phone cord LL2540.
6 Chapter 1 Getting Started Basic F eature s of Y our P ow erBook ® Built-in speaker ® Power button AirPort Extreme antenna window AirPort Extreme antenna window Microphone Function key (Fn) Sleep i.
Chapter 1 Getting Started 7 F or additional information about AirPort Extreme or your optical drive, see Chapter 3, “Using Y our Computer ,” on page 3 1.
8 Chapter 1 Getting Started Additional F eatures of Y our P ow erBook ® W Internal modem port Headphone port ¯ Power adapter port Ethernet port (10/100Base- T) G f USB 2.0 ports FireWire 400 port Audio line in port Mini-DVI port Security slot LL2540.
Chapter 1 Getting Started 9 F or additional information about these features, see C hapter 3, “Using Y our Computer ,” on page 3 1. ¯ P ower adapter port Plug in the included Apple P or table P ower Adapt er to recharge your P owerBook battery . W Internal modem port Connect a standard phone line directly to the internal modem.
10 Chapter 1 Getting Started Setting Up Y our Po werBook is designed so that you can set it up quickly and star t using it right away . Step 1: Plug In the P ow er Adapter m Plug the AC plug of your po wer adapter into an outlet and the po wer adapter plug into the P owerBook power adapt er por t.
Chapter 1 Getting Started 11 Step 2: P repare to Get Connected The first time you start up your computer , a setup assistan t welcomes you and takes you through the registration pr ocess. It will also help you set up your computer and Internet connection.
12 Chapter 1 Getting Started If you selected “Using DHCP ,” gather the follo wing optional information (ask your ISP if you need it): • DHCP client ID • DNS ser vers If you selected “PPP” .
Chapter 1 Getting Started 13 Make sure you connect the internal modem to an analog phone line—the kind used typically in homes. The modem will not work with a digital phone line . F or more information about your modem, see “Using Y our Modem ” on page 39.
14 Chapter 1 Getting Started Step 4: T urn On Y our P owerBook With your setup information gather ed, you ’ re ready to start up your computer . Once you do , Setup Assistant opens automatically t o help you. 1 T o turn on the computer , press the P ow er button ( ® ).
Chapter 1 Getting Started 15 2 Use your P owerBook trackpad to select and move items on the screen, much as y ou use a mouse with a desktop computer . • T o move the arrow pointer on the scr een, slide your finger across the trackpad. • T o selec t, click, or double-click an item on the screen, use the track pad button.
16 Chapter 1 Getting Started How Do I T urn My P ow erBook Off? When you hav e finished working with your P owerBook, you can put your computer t o sleep or shut it down. Putting Y our P ow erBook to Sleep If you will be away fr om your P owerBook for only a short time, put the computer to sleep.
Chapter 1 Getting Started 17 Shutting Down Y our P owerBook If you aren ’t going to use y our P owerBook for a day or tw o, shut it do wn. T o shut down your computer , do one of the following: • Choose Apple ( K ) > Shut Down from the menu bar .
18 Chapter 1 Getting Started What ’ s Nex t? • Learn the important basics about your P owerBook. Check out Chapter 2, “ The Basics,” on page 1 9. • Have fun trying out your computer’ s applications and Internet f eatures. B rowse the Mac OS X booklet that came with your computer .
2 19 2 The Basics This chapter in troduces important basics about your P ow erBook that you ’ll want to know . Getting to Know Y our New P ow erBook Because your P o werBook is so thin and light, you can take it with you to the office , librar y , class , or wherever you w ork or play .
20 Chapter 2 The Basics Adjusting Y our Displa y Once you begin working with your new P ow erBook, you ma y need to adjust your display so that the scr een is easier to see.
Chapter 2 The Basics 21 Using Y our P o wer Adapt er Plugging in the power adapter pr ovides AC pow er to the computer and recharge s the computer ’ s batter y . Important: F or optimal per formance , use only the power adapt er that came with your computer .
22 Chapter 2 The Basics Using the T rackpad The trackpad is sensitive to how quickly you move y our finger . T o move the pointer a shor t distance across the screen, move your finger slowly across the trackpad. The faster you mov e your finger , the farther the pointer move s on the screen.
Chapter 2 The Basics 23 Using the Keyboard Y our Po werBook keyboard has a numeric k eypad incorporated in the standard keyboard keys. Keys used for the numeric keypad have a smaller secondary label. T o use the numeric k eypad , press the Num Lock key .
24 Chapter 2 The Basics Learning About Mac OS X Y our computer comes with Mac OS X and features Classic , an environment f or using Mac OS 9 applications while the computer is running Mac OS X. Note: Mac OS 9 cannot be installed as the primar y operating system on your P owerBook.
Chapter 2 The Basics 25 F eel free to make changes and experiment with the f ollowing: • Appearanc e: S elect this preference pane t o change the colors of buttons, menus, windows, and highlight colors, among other options.
26 Chapter 2 The Basics 4 Choose the type of connec tion for y our printer (for example , USB, Apple T alk, and so on) from the pop-up menu. T o add a USB printer connected to an AirP or t Extreme Base Station, choose Rendezvous from the pop-up menu. 5 Select or enter your printer inf ormation and click Add .
Chapter 2 The Basics 27 Keeping Y our Soft ware Up t o Date Y ou can connec t to the Int ernet and automatically download and install the latest fr ee software versions, drivers, and other enhancements from Apple .
28 Chapter 2 The Basics Connecting to a Netw ork If you want to connect your P ow erBook to an Ethernet network or a wireless netw ork, see “Ethernet (1 0/1 00Base-T )” on page 38 and “ AirP or t Extreme Wirele ss Networking and Internet A ccess” on page 3 7 for more information about setting up an E thernet or AirP or t connection.
Chapter 2 The Basics 29 When an Application F reezes On rare occasions, an application may freeze on the screen. Mac OS X provides a way to quit a froz en application without restarting your computer . Quitting a fro zen application may allow you t o save your w ork in other open applications.
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3 31 3 Using Y our C omputer Y our P owerBook has man y built-in feature s and connection capabilities that you can customiz e and expand to fit your needs . These include the f ollowing: • Universal Serial Bus (USB) 2.0 ports for connecting additional equipment such as printers , scanners, and other devices to y our P owerBook.
32 Chapter 3 Using Your Computer Universal Serial Bus (USB) Y our Po werBook comes with two USB 2.0 ports ( ), also referr ed to as Hi-Speed USB, which you can use to connect many types of external devices, including prin ters, scanners, digital cameras , game pads, joysticks , keyboards, and floppy disk drives .
Chapter 3 Using Your Computer 33 Using Multiple USB Device s at the Same Time If you want to use more than tw o USB devices at the same time, y ou can purchase a USB hub . The USB hub connects to an open USB por t on your comput er and provides additional USB ports (usually four or seven).
34 Chapter 3 Using Your Computer F ireWire Y our computer has one FireWire 400 port ( ). With Fir eWire, y ou can easily connect and disconnect ex ternal high-s peed devices—such as DV cameras, printers , scanners, and hard disks—without restarting your computer .
Chapter 3 Using Your Computer 35 F ireWire Devices and Ba tter y P ow er Fir eWire devices, such as certain external hard disks, can get power fr om the P owerBook Fir eWire connection instead of a separate power adapter . However , these types of FireWire device s can cause your P owerBook battery to become depleted faster .
36 Chapter 3 Using Your Computer Using Bluetooth Device s Y our Po werBook can connec t to and transf er information wirelessly to device s that use Bluetooth ® wireless technology , such as cell phones and personal digital assistants (PDAs).
Chapter 3 Using Your Computer 37 AirP ort Ex treme Wir eless Networking and Internet A ccess AirP or t Extreme offers an easy and aff ordable way to pro vide wireless Internet access anywhere in the home , at work, or in the classroom.
38 Chapter 3 Using Your Computer Additional information on AirP or t Extreme is available in AirP ort Help. Y ou can also find information on the Apple AirP ort website at www .
Chapter 3 Using Your Computer 39 Using Y our Modem Y our Macintosh comes with an Apple 56K internal modem ( V .92 complian t) installed. T o connec t the internal modem, plug one end of the phone cord or RJ-1 1 cable into the modem port on the back of the computer and the other end into a standard RJ-1 1 telephone wall jack.
40 Chapter 3 Using Your Computer External Video Suppor t (DVI, VGA, Composite , and S-Video) Y our computer has a video (mini-DVI) por t and adapters that allow you to connect a display or pr ojector with a D VI or VGA connector .
Chapter 3 Using Your Computer 41 Note: Because of the displa y limitations of most televisions, images dis played on the television screen will be of low er qualit y than those on the built-in displa y or an external monitor .
42 Chapter 3 Using Your Computer Using Y our P owerBook With the Displa y Closed Y ou can use your P owerBook with the display closed if the computer is connected to an external monitor , k eyboard , and mouse, and the pow er adapter is plugged into the P owerBook and an outlet.
Chapter 3 Using Your Computer 43 Using Y our Optical Drive Y ou can install or use sof tware from CDs or DVDs using your optical driv e. Y ou can play multimedia on CD discs and music from audio CDs. Y our optical driv e can write music, documents, and other digital files onto CD-R and CD-R W discs.
44 Chapter 3 Using Your Computer Ejecting a Disc T o ejec t a disc, do one of the f ollowing: • Drag the disc icon to the T rash. • Pr ess and hold the Media Eject ( ) key on the keyboard until the disc ejects. Allow the disc to fully eject before remo ving or reinserting it.
Chapter 3 Using Your Computer 45 Y ou can also record music on CD-R or CD-R W discs right from your iT unes librar y . T o record music from your i T unes library : 1 Click the iT unes icon in the Dock. 2 Select the playlist you want to record . 3 Insert a blank CD-R or CD-R W disc.
46 Chapter 3 Using Your Computer Batter y When the external power adapter is not connected , your computer draws pow er from its battery . Depending on the applications you use and external devices connected to your P owerBook, you ma y find that the length of time that you can run your P owerBook off one battery charge varies.
Chapter 3 Using Your Computer 47 Removing and Replacing the Batt er y T o remove the batt er y: • Shut down your P ow erBook. Turn it o ver and lo cate the battery latch. Use a coin to turn the latch a quarter turn clock wise to unlock the battery , and gen tly remove it.
48 Chapter 3 Using Your Computer Charging a Batt er y When the power adapter that came with y our computer is connected, the batt er y recharges whether the comput er is off , on, or in sleep. Ho wever , the batt er y recharges more quickly if the computer is off or in sleep.
Chapter 3 Using Your Computer 49 T o fur ther save ba ttery power , select the following options in the Ener gy Saver pane of System P referenc es: • Set your computer to modify its proce ssor speed based upon the required amount of processing activity .
50 Chapter 3 Using Your Computer F or More Information on Security Options Additional information on the software security feature s of your P owerBook, including multiple user passwords and file encryption, is available in Mac OS Help . Choose Help > Mac Help from the menu bar and search for “ securit y” or “multiple users.
4 51 4 Adding Memory to Y our C omputer This chapter pr ovides inf ormation and instruc tions f or installing additional memor y in your P owerBook Installing Additional Memor y Y our computer comes with one memor y slot that you access b y turning your computer over and remo ving the four screws that secure the memory slot door .
52 Chapter 4 Adding Memory to Your Computer T o install additional memor y: 1 Shut down your computer . Disconnect the power adapter , phone cord, and any other cables connected to the computer . Turn the comput er over and remov e the batter y by giving the latch a quarter turn.
Chapter 4 Adding Memory to Your Computer 53 4 If you already hav e a memor y card installed in the slot, remo ve it. Spread the tabs in the slot away fr om the notches in the memory card. The card should pop up slightly . 5 Inser t the new memory card into the slot at a 30-degr ee angle.
54 Chapter 4 Adding Memory to Your Computer 6 Pre ss down on the memor y card to lock it in place . If the memor y card does not latch, do not force the car d down. T ry reinser ting the card to make sure it is fully seated . 7 Replace the memor y slot door and screw it int o place.
Chapter 4 Adding Memory to Your Computer 55 8 Replace the battery . Place the left side of the batter y into the batt er y compar tment. Gently press the right side of the battery down until the battery latch locks into place. 9 Reconnect the power adapter and any other cable s that were attached.
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5 57 5 T roubleshooting If you ha ve a problem w ork ing with your P owerBook, check here first f or solutions and advice. When you experience a problem, there is usually a simple and quick solution. Be aware of the conditions that led up to the problem.
58 Chapter 5 Troubleshooting Pr oblems That P rev ent Y ou F rom Using Y our C omputer If the computer wo n’ t respond or the poin ter won ’t mo ve • Pr ess Command ( x )-Option-Esc to for ce a frozen application t o quit. If a dialog appears, select the application you would like to quit and click F orce Quit.
Chapter 5 Troubleshooting 59 If the computer won ’ t turn on or star t up • Make sure the power adapter is plugged int o the computer and into a functioning power outlet. Be sur e to use the power adapter that came with your comput er . • Check if your battery needs to be recharged .
60 Chapter 5 Troubleshooting If you ha ve trouble using AirP ort Ex treme wirele ss communication • Make sure you have pr operly configured the software according to the instructions that came with your AirP ort Ex treme Card or base station.
Chapter 5 Troubleshooting 61 If you ha ve problems with your In ternet connection • Make sure your telephone line or network cable is connected and functioning properly .
62 Chapter 5 Troubleshooting Locating Y our Product Serial Number Y ou can see your computer ’ s serial number by choosing About This Mac from the Apple ( K ) menu and then clicking the More Info button, or by opening S ystem Pr ofiler (in Applications/Utilities) and clicking Hardware.
63 Appendix A A Specifications Y ou can use System P rofiler to find out detailed information about y our P ow erBook, such as the amount of built-in memor y , hard disk siz e, devices connected , and the product serial number .
64 Appendix A Specifications Battery • Output: DC 1 0.8 V • Capacity : 50 WHr Additional information is a vailable on the Internet at www .apple.com/powerbook and www .
65 Appendix B B Car e , Use , and Safety Information Read this impor tant P owerBook safety and maint enance information. Cleaning Y our P ow erBook F ollow these general rules when cleaning the outside of your computer and its components: • Shut down your P ow erBook and remove the battery .
66 Appendix B Care, Use, and Safety Information Safety Instructions for Setting Up and Using Y our Computer Plugging In the P ow er Adapter Always leav e space around your pow er adapter . Do not use this equipment in a location where airflow around the power adapter or computer is confined .
Appendix B Care, Use, and Safety Information 67 General Safety Instruc tions F or your own safety and that of your equipment , always take the following preca utions.
68 Appendix B Care, Use, and Safety Information Batter y Connectors and P or ts Never for ce a connector into a port . If the connector and port don’t join with reasonable ease, they probably don’ t match. Make sure that the connector matches the por t and that you ha ve positioned the connector correctly in relation to the port.
Appendix B Care, Use, and Safety Information 69 Ergonomics Here are some tips for setting up a health y work en vironment. Keyboar d and T rackpad When you use the keyboard and trackpad, your shoulders should be r elaxed.
70 Appendix B Care, Use, and Safety Information Chair An adjustable chair that provides firm, comf or table support is best. Adjust the height of the chair so your thighs are horizon tal and your feet flat on the floor . The back of the chair should support your lower back (lumbar region).
71 Appendix C C C onnec ting to the In ternet Y ou can use your computer to br owse the W orld Wide W eb , send email to friends and family , and chat in real time ov er the Internet.
72 Appendix C Connecting to the Internet Before y ou connect to the Internet: 1 Set up an account with an ISP . I f you do not ha ve an ISP account, Setup Assistant can help you get one. I f you don ’t wan t to use the ISP suggested by Setup Assistant , you can find an ISP in your phone directory .
Appendix C Connecting to the Internet 73 Gathering the Information Y ou Need Y ou can write the information you get from y our Internet service provider (ISP), your network administrator , or your other computer on these pages , then enter it in Network Setup Assistant.
74 Appendix C Connecting to the Internet If you selected “PPP” (for PPP oE connections), gather the follo wing: • Ser vice provider • Account name • P assword • PPP oE ser vice name The information below is optional. Ask your ISP or system administrator if you need it.
Appendix C Connecting to the Internet 75 Dial-Up Modem With P oint-to-P oint P rot ocol (PPP) Connections A dial-up modem is the most common way to connect to the Internet. Y our modem uses a method called P oint-to-P oin t Protocol (PPP) t o connect to an ISP .
76 Appendix C Connecting to the Internet 5 Choose Internal Modem from the Sho w pop-up menu and click PPP . 6 Enter the inf ormation from your ISP and click Apply Now . T o test your Int ernet configuration: 1 Open the Internet C onnect application (in the Applications folder).
Appendix C Connecting to the Internet 77 T o connect automatically when you start a TCP/IP application, such as a w eb browser or email: 1 Click PPP Options (in the PPP pane of Network pref erences). 2 Select the “Connect automatically when needed” check box.
78 Appendix C Connecting to the Internet T o set up Network preferenc es for the built-in Ethernet port: 1 Choose Apple ( K ) > System P refer ences from the menu bar . 2 Click Network. 3 Choose Network P ort Configurations from the Show pop-up menu.
Appendix C Connecting to the Internet 79 Manual Configur ation Have y our static IP address, rout er address, and subnet mask fr om your ISP ready (see page 7 3). T o set up a manual configuration: 1 In Network pref erences, choose Built-in Ethernet fr om the Show pop-up menu.
80 Appendix C Connecting to the Internet DHCP Configur ation After you set up a DHCP configuration, the DHCP server automatically provide s your network information. T o set up a DHCP configuration: 1 In Network pref erences, choose Built-in Ethernet fr om the Show pop-up menu.
Appendix C Connecting to the Internet 81 PPP oE C onfiguration Some DSL-based ISPs use P oin t-to-P oint Pr otocol over Ethernet (PPP oE). If you use a DSL modem and need a user name and password to connect to the Int ernet, check with your ISP to determine if y ou should connect using PPPoE.
82 Appendix C Connecting to the Internet 4 Click T CP/IP and choose either Using PPP or Manually from the Configure IPv4 pop-up menu, as instructed by y our ISP . If you hav e a static IP address from your ISP , choose Manually and type the address in the IP Address field .
Appendix C Connecting to the Internet 83 AirP ort Ex treme Wir eless Connection Y ou can configure your AirP or t Extreme network and Int ernet connection using AirPort Setup Assistant, located in the Utilitie s folder within your Applications f older .
84 Appendix C Connecting to the Internet Next, make sure your AirP ort connec tion options are active in Network pref erences. T o set up Network preferenc es for an AirP ort Ex treme connection: 1 Choose Apple ( K ) > System P refer ences from the menu bar .
Appendix C Connecting to the Internet 85 5 Choose AirP or t from the Show pop-up menu . 6 Click T CP/IP , if necessary . 7 In the Configure IPv4 pop-up menu , choose either Manually or Using DHCP . • If you chose Manually , type the other information int o the corresponding fields.
86 Appendix C Connecting to the Internet T roubleshooting Y our Connection Cable Modem, DSL, and LAN In ternet Connections If you can ’t connect to the Internet using your cable modem, DSL, or local area netw ork (LAN), see the following st eps. Important: Instructions that refer t o modems do not apply to LAN users.
Appendix C Connecting to the Internet 87 Network C onnections If you have tw o or more computers attempting to share an In ternet connection, be sure that your network is set up pr operly . Y ou need to know if your ISP provides only one IP address or if it pro vides multiple IP addresses , one for each computer .
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89 Appendix D D T op T en Questions Do you hav e a question? Here ar e the top ten questions commonly asked by new P owerBook users. My Internet c onnec tion doesn ’t seem t o be working. How do I set it up? There are diff erent types of Internet connections.
90 Appendix D Top Ten Questions How does the Mac OS X in ter face work? Users new to Mac OS X often have questions about ho w to carr y out certain tasks. Y our best source for Mac OS X inf ormation is Mac OS Help. Y ou ’ll find introductor y explanations for new users , users switching from Windows computers , and users upgrading from Mac OS 9 .
Appendix D Top Ten Questions 91 I hear a fan coming on and my P owerBook seems to get quite warm. Is that OK? As your P ow erBook operates, it’ s designed t o keep itself within safe thermal limits. The fan comes on and stays on to keep the P ow erBook operating at normal temperatures.
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93 Communications Regula tion Information FC C Compliance Statemen t This device complies with part 1 5 of the FCC rules . Operation is subject to the following two conditions: (1) This device ma y no.
94 Laser Information Making adjustments or per forming procedures other than those specified in your equipment’ s manual may result in hazardous radiation exposur e. Do not attempt to disassemble the cabinet containing the laser . The laser beam used in this product is harmful to the eyes.
95 T elephone Line P roblems If your telephone doesn ’t work, there may be a problem with your telephone line . Disconnect the modem to see if the problem goes awa y . If it doesn’ t, report the problem either to your local telephone company or to your compan y ’ s telecommunications people.
96 Informations Destinées a ux Utilisateurs Canadiens L ’étiquette d’Industrie Canada identifie un matériel homologué. Cette étiquette certifie que le matériel est conforme à certaines normes de protection, d’exploitation et de sécurité des réseaux de télécommunications.
97 Information Y ou Need in Australia All telecommunications devices are required t o be labelled as complying to the Australian telecommunications standards, ensuring the health and safety of the operator and the integrity of the Australian telecommunications network.
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99 Index Index A AC cord 21 AC plug 10, 21 adjusting your display 20 AirPort Extreme antenna window 7 base station 37 Card 37 connection 74 problems 60 setting up 83 setting up a connection 11, 73 amb.
100 Index controls brightness 7 volume 7 D default resolution 20 DHCP 74 configuration 80 dial-up connection 75 modem 74 dialup connection 71 discs compatible 90 display cleaning 65 default resolution.
Index 101 N Network Connections 87 networking two computers 34, 35 wireless 37 Network Setup Assistant 71, 89 numeric keypad 23 Num Lock key 7 O optical drive 43 compatible discs 90 disc sizes support.
102 Index trouble ejecting a disc 60 troubleshooting AirPort 60 an application 59 computer freezes 58 computer won’t respond 58 computer won’t turn on 59 display goes black 59 ejecting a disc 60 I.
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Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Apple G4 è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Apple G4 - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Apple G4 imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Apple G4 ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Apple G4, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Apple G4.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Apple G4. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Apple G4 insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
