Manuale d’uso / di manutenzione del prodotto 6755i del fabbricante Aastra Telecom
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User Guide 6755i IP Phone 6 7 5 5 i I P P h o n e 41-001200-15 Rev 00 Release 2.4.
Aastra T elecom will not accept liab ility for any damages and/or long distance char ges, which result from unauthorized and/or unlawful use. While every ef fort has been made to ensure accuracy , Aastra T elecom will not be liable for technical or editorial errors or omissions contained wi thin this documentation.
iii Software License Agreement Sof tware License Agreement Aastra T elecom Inc., hereinaf ter known as "Seller", grants to Customer a personal, worldwide, non-transferable, non-sublicenseable and non-exclusive, restricted use license to use Software in object form solely with the Equipment for which the Software was intended.
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v Table of Contents Software License Agr eement .................................................................................................... .. iii T able of Contents ............................................................................
vi Table of Contents T able of Content s Line Keys, Programmable Keys, and Softkeys ........................................................................ 59 Multiple Line and Call Appearances ........................................................
vii Table of Contents T able of Content s Using Handsfree Speakerphone ......................................................................................... 154 Using a Headset ......................................................................
viii Table of Contents T able of Content s Incoming Intercom Call Features ......................................................................................... 231 Using Redial Key for “Las t Number Redial” ...................................
Model 6755i IP Phone User Guide 1 About this Guide About this Guide This guide explains how to use the basic features of your new 67 55i phone. Not all features listed are available by default. Contact your system or network Administrator to find out which features and services are available to you on your system.
2 Model 6755i IP Phone User Guide Introduction Introduction This 6755i IP telephone has all the features of a regular business phone, allowing you to make and receive calls, transfer , conference an d more. The 6755i IP telep hone provides communications over an IP Networ k using the SIP IP telephony proto col.
Model 6755i IP Phone User Guide 3 Introduction •P o w e r s o u r c e For Ethernet networks that supply in -line power to the phone (IEEE 802.3af): — For power , us e the Ethernet cable (supplie d) to connect from the ph one directly to the network for power .
4 Model 6755i IP Phone User Guide Getting Started Getting S t arted The 6755i mu st be set up and be configured prio r t o its first use. This section describes phone behavior and start up screen s you may see when the phone is first plugged in, or wh en it is restarted.
Model 6755i IP Phone User Guide 5 Getting Started The 6755i phone then checks settings and looks fo r new configurati on and firmware updates for the phone from a server . If a new update is found, the phone displays the message “ Updating Configuration ”.
6 Model 6755i IP Phone User Guide Getting Started When the co nfigura tion update is complete, the phone disp lays the following screens and then displays the Idle screen.
Model 6755i IP Phone User Guide 7 Getting Started Network Connected/Network Disconnected If your phone is successful when connecting to the network the following screen displays before changing to the Idle screen.
8 Model 6755i IP Phone User Guide Getting Started Idle Screen When the phone has successfully updated the co nfiguration and connecte d to the network, the phone displays the Idle S tate screen. The idle screen is shown whenever your phone is not in use.
Model 6755i IP Phone User Guide 9 Getting Started Reference For more information abou t configuring the top programmable keys and the bottom softkeys, see “Softkeys and Programmable Keys” on page 60 .
10 Model 6755i IP Phone User Guide Getting Started Idle Screen with V oicemail Messages The envelope icon displays on the Idle S tate screen only if you have new mes sages waiting. The number ne xt to the envelope indicates how many new messages you have.
Model 6755i IP Phone User Guide 11 Getting Started For example, in the illustration below , the 6755i h as several bottom softkeys configured on the idle screen. A " More " key displays for you to view addi tional softkeys on an other screen.
12 Model 6755i IP Phone User Guide IP Phone Keys and Key Descriptions IP Phone Keys and Key Descriptions The following sections describe the various 6755i phon e key functions, and how they help you make and manage you r ca lls and caller information.
Model 6755i IP Phone User Guide 13 IP Phone Keys and Key Descriptions Line/Call Appearance key - Connects you to a line or call. The Aastra 6755i IP phone supports up to 4 line keys. Handsfree key - Activates Handsfree for making and receiving calls without lifting the handset.
14 Model 6755i IP Phone User Guide IP Phone Keys and Key Descriptions Programmable keys - 6 T op keys: programmable hard keys (up to 6 programmable functions) By default, keys 1 through 4 are assigned as Services, Directo ry , Callers List, and Intercom, respectively .
Model 6755i IP Phone User Guide 15 Methods for Customizing Your Phone Methods for Customizing Y our Phone There are two ways to customize specific options on your phone: • Using the Options key on the IP Phone • Using the Aastra W eb UI in an Internet browser window from yo ur PC.
16 Model 6755i IP Phone User Guide Methods for Customizing Your Phone Simplified Options Menu Y our System Administrator may configur e a simplified optio ns menu for your phone. The following table indicates the optio ns that may appear on your phone if the simplified options menu is applied.
Model 6755i IP Phone User Guide 17 Methods for Customizing Your Phone Using the IP Phone UI 1. Press the Options key on the p hone to enter the Options List. 2. To g o t o a n Option, use 5 and 2 to scroll through the list, or press the number corresponding to the Option .
18 Model 6755i IP Phone User Guide Methods for Customizing Your Phone Phone Options via the Aastra Web UI In addition to the IP Phone UI options, you ca n customize additional op tions on the IP Phone using the Aastra W eb UI. In order to access you r phone using the Aastra W eb UI, you need to know your phone’ s IP address.
Model 6755i IP Phone User Guide 19 Methods for Customizing Your Phone The Network S tatus window displays for the IP phone y ou are accessing. 3. Y ou can logout of the Aastra W eb UI at any time by clicking Log Off .
20 Model 6755i IP Phone User Guide Methods for Customizing Your Phone The following categories display in the side menu of the Aastra W eb UI: S tatus, Operation, Basic Settings . Headings Descriptions Stat us T he Stat u s section disp lays the network status and the MAC address of the IP phone.
Model 6755i IP Phone User Guide 21 Methods for Customizing Your Phone Basic Settings Preferences - Allows yo u to enable/disable the fo llowing: •P a r k C a l l • Pickup Parked Call • Suppress .
22 Model 6755i IP Phone User Guide Phone Status Phone S t atus Y ou can view the status of your phone u s ing the IP Phone UI or the Aastra W eb UI. Phone St atus via IP Phone UI The " Phone S tatus " option on the IP phone displays the status of your pho ne to the LCD display .
Model 6755i IP Phone User Guide 23 Phone Status Finding Y our Phone’ s IP Address If you want to access your phone’ s options using an Internet browser , you need to enter the IP address of the phone in the brow ser to open the Aastra W eb UI. Use the following procedure to find your phone’ s IP address.
24 Model 6755i IP Phone User Guide Phone Status Phone St atus via the Aastra Web UI Use the following procedure to view th e phone status via the Aastra W eb UI. 1. Open your web browser , enter the phone’ s IP ad dress or host name into the address field and press < Enter >.
Model 6755i IP Phone User Guide 25 Phone Status SIP Account St atus The IP Phones show the SIP registration status on the IP Phone’ s Network S ta tus screen in the Aastra W eb UI. The following is an illustration of the Network Stat us screen in the Aastra W eb UI with SIP status displayed.
26 Model 6755i IP Phone User Guide Phone Status The following table describes the status conditions that can display for the account. Stat us Condition Description Registered Displays this status on accounts that HA VE bee n registered with the SIP proxy server .
Model 6755i IP Phone User Guide 27 Customizing Your Phone Customizing Y our Phone The following paragraphs describ e the options av ailable from either the IP Phone UI, the Aastra W eb UI, or both, and provide pro c edures applicable to the option. Ring T ones and T one Set s Y ou can configure ring tones and ri ng tone sets on the IP phon e.
28 Model 6755i IP Phone User Guide Customizing Your Phone Ring T one Set s In addition to ring tones, you ca n configure ring tone sets on a global-basis on the IP phone.
Model 6755i IP Phone User Guide 29 Customizing Your Phone 6. Press Done. 7. Select T one Set . 8. Select the country for which you want to apply the tone set. V alid values are Australia , Euro pe, France , Ge rmany , Italy , UK , Mexico , and US . Default is US .
30 Model 6755i IP Phone User Guide Customizing Your Phone Contrast Level The " Contrast Level " option on the IP phone allows yo u to set the amount of light that illuminates the LCD display . Use this option to set the preference of contrast level.
Model 6755i IP Phone User Guide 31 Customizing Your Phone Backlight The " Backlight " option on th e IP phone allows you to se t the backlight status on the LCD display to the following: • Off - Backlight is always OFF .
32 Model 6755i IP Phone User Guide Customizing Your Phone 7. If you selected " Auto ", press the Advanced softkey . 8. Using the keypad, enter the amount of seconds you want the phone to stay backlit when the phone is idle. V alid values are 1 to 120 seconds (2 minutes).
Model 6755i IP Phone User Guide 33 Customizing Your Phone Live Dialp ad* The " Live Dialpad " option on the IP phone turns the Live Dial Pad mode ON or OFF . W ith live dial pad ON, the 6755i IP phone a utomatically dials out a nd turns ON Hands free mode as so on as a dial pad key or softkey is pressed.
34 Model 6755i IP Phone User Guide Customizing Your Phone Set Audio The " Set Audio " option on the IP P hone allows you to set the audio mode for yo ur IP phone. It also allows you to set the volume level of the headset microphone. Y ou can set Audio on your IP phon e using the IP Phone UI only .
Model 6755i IP Phone User Guide 35 Customizing Your Phone Headset Mic V olume The " Headset Mic V olume " option allows you to set the volume level for the headset microphone. Setting Audio Mode and He adset Mic V olume 1. Press on the phone to enter the Options List.
36 Model 6755i IP Phone User Guide Customizing Your Phone 7. Select Headset Mic V olume . 8. Select the Low , Medium , or Hig h volume level. Default is Medi um .
Model 6755i IP Phone User Guide 37 Customizing Your Phone T ime and Date On the IP phones, you can configure the following: • T ime and date • T ime and date format • T ime zone • Daylight savings time •T i m e S e r v e r s Configuring T ime and Date Use the following procedures to configure th e time and date settings on the IP phone .
38 Model 6755i IP Phone User Guide Customizing Your Phone 5. Using the keys on the keypad, enter a time to set on the IP phone. Use the " Backspace " key to move back a space a nd delete a character . Use the " AM/PM " softkey to specify either AM or PM for the time setting.
Model 6755i IP Phone User Guide 39 Customizing Your Phone 4. Using the keys on the keypad, enter a da te to set on the IP phone. Use the " Backspace " key to move back a space and delete a character . 5. Press Done to save the setting. 6. Select Date Format .
40 Model 6755i IP Phone User Guide Customizing Your Phone Set Time Zo ne 1. Select Prefer ences . 2. Select Time and Date . 3. Select Tim e Zo n e . A list of T ime Zones display for different areas of the world. 4. Select a T ime Zone that applies to your area.
Model 6755i IP Phone User Guide 41 Customizing Your Phone 4. Select a Daylight Savings ti me from the list of options. Default is Automatic . V alid values are: •O F F • 30 min summertime • 1h summertime • Automatic (Default) 5. Press Done to save the Daylight Savings value you selected.
42 Model 6755i IP Phone User Guide Customizing Your Phone 5. Enable the time server if required using the " Enable " key . 6. Using the keys on the keypad, enter an IP address or domain name for the time server . Use the " Backspace " key to move back a space and delete a characte r .
Model 6755i IP Phone User Guide 43 Customizing Your Phone • 24h (24 hour format) 3. In the “Date Format” field, select the date format you want to use on your phone.
44 Model 6755i IP Phone User Guide Customizing Your Phone Language The IP phones support several dif ferent languages. Y ou can have the IP Phone UI and the Aastra W eb UI display in a specific language as required. When you set the language to use, all of the display screens (menus, services, options, conf iguration parameters, etc.
Model 6755i IP Phone User Guide 45 Customizing Your Phone 6. Press Done to set the language on the ph one. The change is dynamic. When you ex it the Optio ns Menu, the phone d isp lays all menu items in the language you selected. 1. Click on Basic Settings->Prefer ences->Language Settings.
46 Model 6755i IP Phone User Guide Customizing Your Phone Language Input The 6755i supp orts text and character inputs in various languages (En glish, German, French , Spanish, and Italian). Inputting text ual or character information into the IP Phone UI can be done using the keypad on the ph one.
Model 6755i IP Phone User Guide 47 Customizing Your Phone Spanish German Key Uppercase Characte rs Lowercas e Characters 0 0 0 1 1.:;=_,-'&() 1.
48 Model 6755i IP Phone User Guide Customizing Your Phone Italian Configuring Language Input Us ing the IP Phone UI Y ou can configure the language you use for inputting on the phone by setting the Input Language option. The default input lang uage setting is English.
Model 6755i IP Phone User Guide 49 Customizing Your Phone 4. Select Input Language . Select the language you want to use when inputting text and characters into the IP Phone UI. V alid values are: • English (default) • Français (French) • Español (Spanish) • Deutsch (German) • Italiano (Italian) 5.
50 Model 6755i IP Phone User Guide Customizing Your Phone Latin 2 Character Set The 6755i includes support for ISO 8859-2 (Latin2) of multi-national languages when displaying and inputing in the IP Phone UI and the Aastra W eb UI. UTF-8 is also compatible with XML encoding on the IP Phones.
Model 6755i IP Phone User Guide 51 Customizing Your Phone User Password This category allows you to ch ange the user password for you r phone. Changing your password ensures that only you can alter your phone settings, and helps keep your system secure.
52 Model 6755i IP Phone User Guide Customizing Your Phone 1. Click on Operation->User Password . 2. In the " Current Password " field, enter the current user password. 3. In the " New Password " field, enter the new user password.
Model 6755i IP Phone User Guide 53 Customizing Your Phone Resetting a User Password If you forget your password, you can reset it an d enter a new password. The reset user password feature resets the password to the fact ory default wh ich is blank (no password).
54 Model 6755i IP Phone User Guide Customizing Your Phone Rest arting your phone Y ou may want to restart your phone to check fo r updates on the server . Y ou may occasionally need to restart your phone to set changes or updates to your phone or network settings.
Model 6755i IP Phone User Guide 55 Customizing Your Phone Phone Lock Y ou can lock your phone to prevent the phone fro m being used or configured. Y ou can lock the phone using any of the followin g: • At the path Options->Phone Lock on the IP Phone UI.
56 Model 6755i IP Phone User Guide Customizing Your Phone 1. Click on Operation->Phone Lock . Lock the Phone 2. In the " Lock the Phone? " field, click . The phone locks dynamically and displays the following message: " Phone is locked ".
Model 6755i IP Phone User Guide 57 Customizing Your Phone Defining an Emergency Dial Plan Public telephone networks in countries around the world have a single emergency telep h one number (emergency services number), that allow s a caller to contact local emergency services for assistance when required.
58 Model 6755i IP Phone User Guide Customizing Your Phone Define an Emergency Dial Plan Use the following procedure to specify the numbers to use on your phone for dialin g emergency services in your area.
Model 6755i IP Phone User Guide 59 Line Keys, Programmable Keys, and Softkeys Line Keys, Programmabl e Keys, and Sof tkeys This section describes the Multiple Line/Call Appe arance Keys (L1, L2, L3, and L4) located on the bottom-right of the phone, an d the customizable programmable keys and softkeys located at the top of the phone.
60 Model 6755i IP Phone User Guide Line Keys, Programmable Keys, and Softkeys Sof tkeys and Pro grammable Keys Y our 6755i has 6 multi-functional to p progra mmable keys and 6 multi-functional bottom .
Model 6755i IP Phone User Guide 61 Line Keys, Programmable Keys, and Softkeys The following table lists the f unctio ns you can set on the programmabl e keys and softkeys and provides a description for each function,. Key Functio n Description None Indicates no setting for the key .
62 Model 6755i IP Phone User Guide Line Keys, Programmable Keys, and Softkeys Keys can also be set up to quickly to access fe atures such as Call Return (*69) or V oicemail. The following paragraphs describe how to config ure each function listed in the previous table.
Model 6755i IP Phone User Guide 63 Line Keys, Programmable Keys, and Softkeys S t ate-Based So f tkeys (Bottom Keys only) On the 6755i bottom softkeys, you can configure a sp ecific state to display when a softkey is being used. The following table describes the states av ailable to configure for the softkeys.
64 Model 6755i IP Phone User Guide Line Keys, Programmable Keys, and Softkeys In the Aastra W eb UI, the operationa l states for ea ch softkey display enabled. T o disable a state, you uncheck the box for that state. Key Display Behavior On the 6755i IP Pho ne, you can configure up to 20 functions on the so ftkeys.
Model 6755i IP Phone User Guide 65 Line Keys, Programmable Keys, and Softkeys The following illustrations show the configuration of Key 12 and how that key displays on the phone.
66 Model 6755i IP Phone User Guide Line Keys, Programmable Keys, and Softkeys Line Key Y ou can set a programmable key or softkey to act as a line/call appearance key on the 6755i. The This key acts as a line that beha ves the same as a h a rd line key (L1, L2, L3, and L4).
Model 6755i IP Phone User Guide 67 Line Keys, Programmable Keys, and Softkeys This means that when all line/call appearances are in use, 1 call is connecte d while the rest are on hold. No further outgoing or incoming calls can be made until one of the line/call appearances becomes available.
68 Model 6755i IP Phone User Guide Line Keys, Programmable Keys, and Softkeys Configuring a Line Key Y ou can set a key as an additional line on the 6755 i. The key acts as a line that behaves the same as a hard line key . For more informatio n about the behavior of line keys, see “Multiple Line and Call Appearances” on page 59.
Model 6755i IP Phone User Guide 69 Line Keys, Programmable Keys, and Softkeys Programmable Keys 7. Select from " Key 1 " through " Key 6 " 8. In the " Line " field, select a line to apply to this key . V alid values are 5 through 9 .
70 Model 6755i IP Phone User Guide Line Keys, Programmable Keys, and Softkeys Speeddial Key The normal function of the speeddial option allows you to dial a numb er quickly by pressing a key configured for spee ddialing.
Model 6755i IP Phone User Guide 71 Line Keys, Programmable Keys, and Softkeys Press-and-Hold to Create a S peeddial (applicable to programmable keys, s oftkeys, keyp ad keys, exp ansion module keys) Pressing and holding down a programmable key , so ftkey , keypad key , or expansion module key on the phone initiates a speeddial feature.
72 Model 6755i IP Phone User Guide Line Keys, Programmable Keys, and Softkeys 3. In the " Enter Number: " field, enter a number . for the sp eeddial key using the keypa d keys. Y ou can enter up to 16 numbers in the "Enter Number:" field Press the 2 key to move to the next field.
Model 6755i IP Phone User Guide 73 Line Keys, Programmable Keys, and Softkeys Creating a S peeddial Using the S peed Dial Edit Option Y ou can use the IP Phone UI at the path, Options->Preferences->Speeddial E dit , to create a speeddial key . 1.
74 Model 6755i IP Phone User Guide Line Keys, Programmable Keys, and Softkeys Y ou can enter up to 16 letters in the "Enter Name:" field. Press the 2 key to move to the next field. 6. In the " Enter Number: " field, enter a number .
Model 6755i IP Phone User Guide 75 Line Keys, Programmable Keys, and Softkeys Creating a S peeddial Key Using the Sofkeys, Programmable Keys, or Expansio n Module Keys Use the following procedure to set a key to fu nction as a speeddial. The procedure shows the softkey screens as an example.
76 Model 6755i IP Phone User Guide Line Keys, Programmable Keys, and Softkeys Programmable Keys 8. Select from " Key 1 " through " Key 6 ", 9.
Model 6755i IP Phone User Guide 77 Line Keys, Programmable Keys, and Softkeys Editing Speeddial Keys On the 6755i, you can edit a spe eddial key using any of th e following methods: • Using the Aast.
78 Model 6755i IP Phone User Guide Line Keys, Programmable Keys, and Softkeys 4. Press a speeddial key you want to edit. The speeddial edit screen displays.
Model 6755i IP Phone User Guide 79 Line Keys, Programmable Keys, and Softkeys Editing a Speed dial on a Softkey , Programmable Key , or Exp ansion Module Key 1. Click on Operation->Softkeys and XML . or Click on Operation->Pr ogrammable Keys . or Click on Operation->Expansion Module <N> .
80 Model 6755i IP Phone User Guide Line Keys, Programmable Keys, and Softkeys Editing a S peeddial Key Using “Keyp ad Speeddial” in the Aas tra Web UI 1. Click on Operation->Keypad Speeddial. . 2. Select from "Digit 1" through " Digit 9 ".
Model 6755i IP Phone User Guide 81 Line Keys, Programmable Keys, and Softkeys "Do not Disturb" (DND) Key The IP phones have a feature you can enable called "Do not Disturb (DND). The DND function allows you to turn "do not disturb" ON and OFF .
82 Model 6755i IP Phone User Guide Line Keys, Programmable Keys, and Softkeys Softkeys 2. Select from "Key 1" through " Ke y 20 ". 3. In the " Ty p e " field, select Do Not Disturb to apply to the key . 4. In the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey .
Model 6755i IP Phone User Guide 83 Line Keys, Programmable Keys, and Softkeys Busy Lamp Field (BLF) Key The BLF feature on the IP phones allows a s pecif ic extension to be mon itored for state changes. BLF monitors the status (busy or idle) of extensions on the IP phone.
84 Model 6755i IP Phone User Guide Line Keys, Programmable Keys, and Softkeys Configuring a BLF Key Use the following procedure to se t a key to function as "BLF". The procedure shows the softkey screens as an example. 1. Click on Operation->Softkeys and XML .
Model 6755i IP Phone User Guide 85 Line Keys, Programmable Keys, and Softkeys Programmable Keys 8. Select from " Key 1 " through " Key 6 " 9. In the " Va l u e " field, enter the phone number or extension you want to monitor .
86 Model 6755i IP Phone User Guide Line Keys, Programmable Keys, and Softkeys BLF List Key (For use with the BroadSoft Broadworks Rel 13 or higher platform only). The BLFList feature on the IP phones is sp ecifically designed to support the BroadSoft Broadworks Rel 13 Busy Lamp Field fea ture.
Model 6755i IP Phone User Guide 87 Line Keys, Programmable Keys, and Softkeys Use the following procedure to set a key to function as "BLF List". The procedure shows the softkey screens as an example. 1. Click on Operation->Softkeys and XML .
88 Model 6755i IP Phone User Guide Line Keys, Programmable Keys, and Softkeys 5. In the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey . 6. In the " BLF List URI " field, enter the name of th e BLF list defined on the BroadSoft BroadW orks Busy Lamp field page for your p articular user .
Model 6755i IP Phone User Guide 89 Line Keys, Programmable Keys, and Softkeys Automatic Call Distri bution (ACD) Key (for Sylantro Servers) The 6755i an d any attached Expansion Modules support Automatic Cal l Distribution (ACD) for Sylantro servers.
90 Model 6755i IP Phone User Guide Line Keys, Programmable Keys, and Softkeys Configuring an Automatic Call Distribution (ACD) Key Use the following procedure to config ure ACD on the 6755i IP Phone. The proc edure shows the softkey screens as an example.
Model 6755i IP Phone User Guide 91 Line Keys, Programmable Keys, and Softkeys Programmable Keys 7. Select from " Key 1 " through " Key 6 " 8. In the " Line " field, select a line to apply Automa tic call distribution. V alid values are 1 through 9 .
92 Model 6755i IP Phone User Guide Line Keys, Programmable Keys, and Softkeys ACD LED T able This LED changes when you log into the phone queue and are av ailable to take calls. The LED changes again when you are busy with an active call. The table below shows the status of the LED as they may appear on yo ur IP phone.
Model 6755i IP Phone User Guide 93 Line Keys, Programmable Keys, and Softkeys 4. Using the keypad, enter your Passwo rd (provided by your System Admi nistrator) and press the Log In Key . Y our phone logs into the queue on the server . 5. Y ou are logged into the queue and the following screen displays.
94 Model 6755i IP Phone User Guide Line Keys, Programmable Keys, and Softkeys Directed Call Pickup/Group Call Pickup Keys (for Sylantro Servers) Aastra IP phones su pport th e Directed Call Pickup (DCP) and Group Call Pickup (GCP) features. The DCP/GCP feature allows you to intercep t - or pickup - a call on a monitored extension.
Model 6755i IP Phone User Guide 95 Line Keys, Programmable Keys, and Softkeys Configuring Directed Call Pickup (DCP) Key (for Sylantro Serve r s) Use the following procedure to configure Direct ed Call Pickup on the 6755i IP Phone. The procedure shows the softkey screens as an example.
96 Model 6755i IP Phone User Guide Line Keys, Programmable Keys, and Softkeys Programmable Keys 8. Select from " Key 1 " through " Key 6 " 9. In the “ Va l u e ” field, specify the extension you want to intercept when you press this softkey .
Model 6755i IP Phone User Guide 97 Line Keys, Programmable Keys, and Softkeys Configuring Group Call Pickup (GCP) Key (for Sylantro Servers) Use the following procedure to co nfigure Group Call Pickup on the 675 5i IP Phone. The procedure shows the softkey screens as an example.
98 Model 6755i IP Phone User Guide Line Keys, Programmable Keys, and Softkeys Programmable Keys 8. Select from " Key 1 " through " Key 6 " 9. In the “ Va l u e ” field, specify the extension you want to intercept when you press this softkey .
Model 6755i IP Phone User Guide 99 Line Keys, Programmable Keys, and Softkeys Using Group Call Pickup (GCP) 1. If any of the monitored group of ex tensions receives a call, press the GCP Key . The call is answe red. If the monitored group of extensions receives multiple incoming calls simultaneously , the phone displays a list of incoming calls.
100 Model 6755i IP Phone User Guide Line Keys, Programmable Keys, and Softkeys XML Key The 6755i IP phone has a feature you can enable called " XML " (Extensible Markup Lang uage). XML is a markup language much like HTML . Y our System Administrator can create customized XML menu services and load them to your IP phone.
Model 6755i IP Phone User Guide 101 Line Keys, Programmable Keys, and Softkeys The XML Application T itle is the label that displays beside the XML softkey on your phone. If you use the Services key to acce ss the XML features, the "XML Application Titl e" is the label that displays on the Services Menu in the IP Phone UI.
102 Model 6755i IP Phone User Guide Line Keys, Programmable Keys, and Softkeys Softkeys 2. Select from "Key 1" through " Ke y 20 ". 3. In the " Ty p e " field, select " Services ". 4. In the “ Label ” field, enter a label for the Services key .
Model 6755i IP Phone User Guide 103 Line Keys, Programmable Keys, and Softkeys 17. Click to save your changes. Configuring an XML Key Use the following procedure to config ure an XML key on the 6755i IP Phone. The proced ure shows the softkey screen as an example.
104 Model 6755i IP Phone User Guide Line Keys, Programmable Keys, and Softkeys 7. In the " XML Application URI " field, enter the applicable URI(s). 8. In the " XML Application T itle " field, enter the title of the serv ice. This title appears on the phone’ s LCD after pressing the XML key .
Model 6755i IP Phone User Guide 105 Line Keys, Programmable Keys, and Softkeys 20. Click to save your changes. Accessing the XML Service After an XML application(s) has been saved to yo ur IP phone, and either the Services Menu or a key have been configured to access the XML applic ations, the customized service is ready for you to use.
106 Model 6755i IP Phone User Guide Line Keys, Programmable Keys, and Softkeys From an XML Key 1. Press the XML key on the 6755i phone. A " Custom Featur e s " screen displays or the title you specified. 2. Use the 5 and 2 to scroll through the customized features.
Model 6755i IP Phone User Guide 107 Line Keys, Programmable Keys, and Softkeys W ebApp s Key Y ou can set a softkey , programmable key , or ex pansion module key to automatically access a pre-programmed, hardcoded, XML-based applic ation. Pressing the W ebApps key launches the XML application “ xml.
Softkeys 2. Select from "Key 1" through " Ke y 20 ". 3. In the " Ty p e " field, select " W ebApps ". 4. In the " Label " field, enter a label to display on the phone for this key . 5. In the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey .
Model 6755i IP Phone User Guide 109 Line Keys, Programmable Keys, and Softkeys Flash Key Y ou can set a key to generate a flash event when it is pressed on the 6755i.
110 Model 6755i IP Phone User Guide Line Keys, Programmable Keys, and Softkeys Programmable Keys 5. Select from " Key 1 " through " Key 6 " 6.
Model 6755i IP Phone User Guide 111 Line Keys, Programmable Keys, and Softkeys S precode Key Y ou can set a key to automatically activate specific services of fe red by the server by setting a key to " sprecode ".
112 Model 6755i IP Phone User Guide Line Keys, Programmable Keys, and Softkeys Softkeys 2. Select from "Key 1" through " Ke y 20 ". 3. In the " Ty p e " field, select Sprecode . 4. In the " Label " field, enter a label to display on the IP phone for this key .
Model 6755i IP Phone User Guide 113 Line Keys, Programmable Keys, and Softkeys Park/Pickup Keys The IP phone has a park and pickup call feature th at allows yo u to park a call and pickup a call when required. The IP phones support the Park/Pic kup feature on the Asterisk, Broa dW orks, Syla ntro, and ININ PBX servers.
114 Model 6755i IP Phone User Guide Line Keys, Programmable Keys, and Softkeys On the IP phone UI, the stat ic configuration method displays the following: • When a call comes in, and you pickup the handset, the default label of " Park " displays on the Phone UI.
Model 6755i IP Phone User Guide 115 Line Keys, Programmable Keys, and Softkeys Configuring Park /Pickup using S tatic Configuration Use the following procedure to configure the Park/Pickup call fea t ure using the static configuration method. 1. Click on Basic Settings->Prefer ences->General .
116 Model 6755i IP Phone User Guide Line Keys, Programmable Keys, and Softkeys Park/Pickup Key Configuration The programmable method of config uration creates park and pickup keys that you can configure on the 6755i phon e.
Model 6755i IP Phone User Guide 117 Line Keys, Programmable Keys, and Softkeys 1. Click on Operation->Softkeys and XML . or Click on Operation->Pr ogrammable Keys . or Click on Operation->Expansion Module <N> . Softkeys 2. Select from "Key 1" through " Ke y 20 ".
118 Model 6755i IP Phone User Guide Line Keys, Programmable Keys, and Softkeys Programmable Keys 13. Select from " Key 1 " through " Key 6 " 14. In the " Ty p e " field, select Park . 15. In the " Va l u e " field, enter the appropriate value based on the server in your network.
Model 6755i IP Phone User Guide 119 Line Keys, Programmable Keys, and Softkeys Using the Park Call/Pickup Parked Call Feature Use the following procedure on the IP phones to park a ca ll and pick up a parked call. Park a Call 1. While on a live call, press the " Park " key .
120 Model 6755i IP Phone User Guide Line Keys, Programmable Keys, and Softkeys Last Call Return (lcr) Key (Sylantro Servers only) Using the Aastra W eb UI, you can co nfigure the "L ast call return" (lcr) fu nction on a key . This feature is for Sylantro servers only .
Model 6755i IP Phone User Guide 121 Line Keys, Programmable Keys, and Softkeys Softkeys 2. Select from "Key 1" through " Ke y 20 ". 3. In the " Ty p e " field, select Last Call Return . 4. In the " Line " field, select the line you want to apply to this key .
122 Model 6755i IP Phone User Guide Line Keys, Programmable Keys, and Softkeys Call Forward Key Using the Aastra W eb UI, you can co nfigure the Call Forward (CFWD) function on a softkey , programmable key , or expansion m odule key .
Model 6755i IP Phone User Guide 123 Line Keys, Programmable Keys, and Softkeys Softkeys 2. Select from "Key 1" through " Ke y 20 ". 3. In the " Ty p e " field, select Call Forward . 4. In the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey .
124 Model 6755i IP Phone User Guide Line Keys, Programmable Keys, and Softkeys BLF/Xfer The BLF key allows one or more extensions to be monitored, and onc e there is any state change with those extensions, the key shows the status of the monitored lines.
Model 6755i IP Phone User Guide 125 Line Keys, Programmable Keys, and Softkeys Configuring a BLF/Xfer Key 1. Click on Operation->Softkeys and XML . or Click on Operation->Pr ogrammable Keys . or Click on Operation->Expansion Module <N>.
126 Model 6755i IP Phone User Guide Line Keys, Programmable Keys, and Softkeys Programmable Keys 8. Select from " Key 1 " through " Key 6 " 9. In the " Ty p e " field, select BLF/Xfer . 10. In the “ Va l u e ” field, enter the monitored extension or the extension to transfer calls to (for example, “ 35 ”).
Model 6755i IP Phone User Guide 127 Line Keys, Programmable Keys, and Softkeys Speeddial/Xfer The Speeddial key allows a number to be dialed quickly by pressing one key configured for speeddialing. The Xfer key allows a call to be transferred to other reci pients blindly or consultatively .
128 Model 6755i IP Phone User Guide Line Keys, Programmable Keys, and Softkeys Configuring a S peeddial/Xfer Key 1. Click on Operation->Softkeys and XML . or Click on Operation->Pr ogrammable Keys . or Click on Operation->Expansion Module <N>.
Model 6755i IP Phone User Guide 129 Line Keys, Programmable Keys, and Softkeys Programmable Keys 8. Select from " Key 1 " through " Key 6 " 9.
130 Model 6755i IP Phone User Guide Line Keys, Programmable Keys, and Softkeys Speeddial/Conf The 6755i al lows you to configure a softkey or programmable key or ex pansion module key to be used as a speeddia l conference key ( Speeddial/Conf key) while remaining in the current call.
Model 6755i IP Phone User Guide 131 Line Keys, Programmable Keys, and Softkeys Configuring a S peeddial/Conf Key 1. Click on Operation->Softkeys and XML . or Click on Operation->Pr ogrammable Keys . or Click on Operation->Expansion Module <N>.
132 Model 6755i IP Phone User Guide Line Keys, Programmable Keys, and Softkeys Programmable Keys 8. Select from " Key 1 " through " Key 6 " 9.
Model 6755i IP Phone User Guide 133 Line Keys, Programmable Keys, and Softkeys Services Key By default, the 6755i has a Serv ices key configured on key 1 o f the top set of keys. However , you can use any key to configure a " Se rvices " key .
134 Model 6755i IP Phone User Guide Line Keys, Programmable Keys, and Softkeys Configuring a Services Key Use the following procedure to config ure a Services key on the 6755i IP Phone. The procedure shows the programmable key screen as an example. 1.
Model 6755i IP Phone User Guide 135 Line Keys, Programmable Keys, and Softkeys Expansion Module Keys 8. Select from “ Key 1 ” through “ Key 36 ” (M670i) or Select from “ Key 1 ” through “ Key 60 ” (M675i) 9. In the " Ty p e " field, select Services .
136 Model 6755i IP Phone User Guide Line Keys, Programmable Keys, and Softkeys Directory Key By default, the 6755i has a Directory key configured on key 2 of the top set of keys. Howev er, using the Aastra W e b UI, you can assign the Directory key to any key on the top or botto m keys on the phone.
Model 6755i IP Phone User Guide 137 Line Keys, Programmable Keys, and Softkeys 1. Click on Operation->Softkeys and XML . or Click on Operation->Pr ogrammable Keys . or Click on Operation->Expansion Module <N> . Softkeys 2. Select from "Key 1" through " Ke y 20 ".
138 Model 6755i IP Phone User Guide Line Keys, Programmable Keys, and Softkeys Callers List Key By default, the 6755i has a Callers List key config ured on key 3 of the t op set of keys. However , using the Aastra W eb UI, you can assign the Calle rs List key to any key on the top or bottom keys on the phone.
Model 6755i IP Phone User Guide 139 Line Keys, Programmable Keys, and Softkeys 1. Click on Operation->Softkeys and XML . or Click on Operation->Pr ogrammable Keys . or Click on Operation->Expansion Module <N> . Softkeys 2. Select from "Key 1" through " Ke y 20 ".
140 Model 6755i IP Phone User Guide Line Keys, Programmable Keys, and Softkeys Intercom Key By default, the 6755i has an Intercom key config ured on key 4 of the to p set of keys. However , using the Aastra W eb UI, you can assign the Interc om key to any key on the top or bottom keys on the phone.
Model 6755i IP Phone User Guide 141 Line Keys, Programmable Keys, and Softkeys 1. Click on Operation->Softkeys and XML . or Click on Operation->Pr ogrammable Keys . or Click on Operation->Expansion Module <N> . Softkeys 2. Select from "Key 1" through " Ke y 20 ".
142 Model 6755i IP Phone User Guide Line Keys, Programmable Keys, and Softkeys Phone Lock Key Y ou can configure a key on the IP Phone to use as a lock/unlock k ey . Y ou assign the function of the key as “ Phone Lock ”. Configuring a Phone Lock Key Use the following procedure to co nfigure a Phone Lock key on the 6755 i IP Phone.
Model 6755i IP Phone User Guide 143 Line Keys, Programmable Keys, and Softkeys Programmable Keys 4. Select from " Key 1 " through " Key 6 " 5. In the " Ty p e " field, select Phone Lock from the list of options. Expansion Module Keys 6.
144 Model 6755i IP Phone User Guide Line Keys, Programmable Keys, and Softkeys Paging Key (Sends the RTP Stream) Y ou can configure a Paging key on the phone t h at allows you to send a Real Time T ransport Protocol (R TP) stream to pre-configured multicast address(es) without in volving SIP signaling.
Model 6755i IP Phone User Guide 145 Line Keys, Programmable Keys, and Softkeys Softkeys 2. Select from "Key 1" through " Ke y 20 ". 3. In the " Ty p e " field, select Paging . 4. In the “ Label ” field, enter a label to apply to this key .
146 Model 6755i IP Phone User Guide Line Keys, Programmable Keys, and Softkeys 14. In the “ Va l u e ” field, enter a multicast IP address an d a port number for the Paging key . When you press this key , th e phone initiates an outgoing multicast R TP session to the specified address using th e specified port.
Model 6755i IP Phone User Guide 147 Line Keys, Programmable Keys, and Softkeys The phone opens a multicast R TP session and an ou tgoing OR incoming phone screen displays as follows. 2. Press the Drop key to end the multicast R TP session and return to the idle screen.
148 Model 6755i IP Phone User Guide Line Keys, Programmable Keys, and Softkeys None Key Y ou can set a softkey , programmable key , or expa nsion module key to force a blank entry on the IP phone display for a specific key . Y ou do this by setting the key to " none ".
Model 6755i IP Phone User Guide 149 Line Keys, Programmable Keys, and Softkeys Programmable Keys 4. Select from " Key 1 " through " Key 6 " 5.
150 Model 6755i IP Phone User Guide Line Keys, Programmable Keys, and Softkeys Empty Key Y ou can set a softkey to force a blank entry on th e IP phone display for a specific key . Y ou do this by setting the softkey to " empty ". The keys are added in orde r (from key 1 to key 20) after any hard-coded keys ha ve been added.
Model 6755i IP Phone User Guide 151 Line Keys, Programmable Keys, and Softkeys Programmable Keys 5. Select from " Key 1 " through " Key 6 " 6.
152 Model 6755i IP Phone User Guide Line Keys, Programmable Keys, and Softkeys Deleting a Key Use the following procedure to delete a key on the 6755i IP Phone. The procedure shows the softkey screen as an example. 1. Click on Operation->Softkeys and XML .
Model 6755i IP Phone User Guide 153 Making Calls Making Calls This section describes ways to make calls on your 6755i phone, using your handset, speakerphone or headset.
154 Model 6755i IP Phone User Guide Making Calls Pre-dialing a Number Y ou can also make a call by pre-dialling a number . Pre-dialling lets you view a number before you dial. Use the Backspace softkey to correct any errors. Using Handsfree S peakerphone The handsfree feature allows you to speak to someone without using th e handset or headset.
Model 6755i IP Phone User Guide 155 Making Calls Using a Headset The 6755i accepts headsets through the modular RJ22 jack on the back of the phone. Contact your telephone equipment retailer or distributo r to purchase a compatible headset.
156 Model 6755i IP Phone User Guide Making Calls Using Intercom On the 6755i, you can use the Icom key to automatically connect with a remote extension. By default, the Icom k ey is configured as Key 4 on the t op set of keys. Using the Icom Key 1. Press the Icom key .
Model 6755i IP Phone User Guide 157 Making Calls Y ou can set specific incoming Intercom call featur es on the 6755i IP p hone using the Aastra W eb UI.
158 Model 6755i IP Phone User Guide Making Calls Redial • Press to dial the most recent number you dialed from the phone. • If you are off-hook and press the last number you called is called back. • If you are on-hoo k and press , a Redial Directory list appears on-screen.
Model 6755i IP Phone User Guide 159 Making Calls Mute Y ou can use the Mute key to mute the handset, headset, or speakerphone. When you use the mute key on your phone, yo u cannot be heard on an active call or on a conference. For muted calls, the handsfree LED flashes and the Mute key LED is ON.
160 Model 6755i IP Phone User Guide Receiving Calls Receiving Calls When a call is ringing at y ou r e xt e ns i on , t h e in bound callers extension and name display to the s cr e en . T he li n e/ c al l appearance light flashes quickly for the incoming call.
Model 6755i IP Phone User Guide 161 Receiving Calls Sending an Incoming Call to V oicemail Y ou can send an incoming call directly to voicem ail without answering the call. T o do this, press without picking up the h andset. If you're alread y on the phon e your incoming ca ll should go directly to voicemail.
162 Model 6755i IP Phone User Guide Handling Calls Handling Calls When you are connected to a call, you can use the sof tkeys or hard keys on the phone to place a call on hold, transfer a call, or conference. Placing a Call on Hold Y ou can plac e an active call on hold by pressing the Hold key .
Model 6755i IP Phone User Guide 163 Handling Calls When on Hold T o let your caller know that they are still on hold, music plays soft ly (if this has been set up for your system). The call/line appearance light for the line you are on remains solid to indicate that you are still connected.
164 Model 6755i IP Phone User Guide Handling Calls T ransferring Calls Blind T ransfer A blind transfer is when you transfer a call dir ectly to another extensio n without consulting with the person receiving the call. T o do this, simply complete the transfer immediately after you have entered the numb er .
Model 6755i IP Phone User Guide 165 Handling Calls Use the following procedure to transfer a call to another extension. Use the following illustration as a reference. T o transfer a call to another extension 1. Connect to Party 1 (if not al ready connected).
166 Model 6755i IP Phone User Guide Handling Calls Conferencing Cal ls The 6755i IP p hone offers two methods of conferencing: • Local conferencing (default method). • Centralized conferencing (for Sylantro and Broadsoft Servers) (Administrator must enable this method).
Model 6755i IP Phone User Guide 167 Handling Calls Using Local Conferencing Use the following procedure to create a conf erence call using local conferencing. Use the following illustration as a reference. 1. When you begin a conference, you are the first pa rty in the conference (Party 1).
168 Model 6755i IP Phone User Guide Handling Calls Joining T wo Active Calls in a Single Conference 1. Begin with active calls on two di fferent lines (for example, Line 1 and Line 2 ha ve active calls). 2. Press the Line key for which you want to conference the two calls toget h er (for example, Line 1).
Model 6755i IP Phone User Guide 169 Handling Calls Using Centralized Conferencing Use the following procedure to create a conferen ce call using centralized conferencing. Use the following illustration as a reference. Setting Up a Conference and Adding Multi ple Parties (for Sylantro and Broadsoft Se rvers) 1.
170 Model 6755i IP Phone User Guide Handling Calls 4. Press the Conf Key . A new line opens. 5. Enter the phone numbe r of Party 3. 6. W ait for Party 3 to answer . When Party 3 answer s, you can consult with them before ad ding them to the Conference 1.
Model 6755i IP Phone User Guide 171 Handling Calls 5. Call Party 3 for Conference 2. 6. When Party 3 answers, press the Conf Key to join Parties 1 (which is yoursel f), Party 2, and Party 3 on Conference 2. Y ou now have two active conferences on two different lines.
172 Model 6755i IP Phone User Guide Managing Calls Managing Calls The 6755i has several features that make it easier to manage calls, and to keep track of your caller history , as well as your business and personal contacts.
Model 6755i IP Phone User Guide 173 Managing Calls 1. Press the Directory Key . The directory displays the number of entries in your list. If the Directory list is empty , " Dir ectory Empty/Use Save to add " displays. The following is an example of the Directory List Header screen with 97 entries in the List.
174 Model 6755i IP Phone User Guide Managing Calls Adding New Entries to the Directory List Y ou can store a maximum of 7 numbers assoc iated with a unique name. Y ou can apply pre-defined labels to the entry wh ich include, Of fice, Home, Cell, and Pager , or create your own labels.
Model 6755i IP Phone User Guide 175 Managing Calls Adding Names, Numbers, Labels On Screen 1: • Y ou can add names using the abc softkey . • Y ou can add numbers (up to 7 numbers per name) using the numb ers on the phone’ s keypad. • Use the Backspace softkey when required.
176 Model 6755i IP Phone User Guide Managing Calls • Y ou can use the Dial softkey to automatically dial th e number in the Directory entry . • Y ou can use the Add Number softkey to add additional numbers to the current Directory entry (up to 7 numb ers per name).
Model 6755i IP Phone User Guide 177 Managing Calls Arranging Multiple Screens Y ou can use the Arrange softkey to move the number/labe l/line forward or backward between screens for the specified name. If there is a labe l assigned to the entry , the following screen displays after pressing the Arrange softkey.
178 Model 6755i IP Phone User Guide Managing Calls Deleting Entries from the Directory List Y ou can delete entries from the Dire ctory List in the following ways: • Delete a single name or number and all associated numbe rs and labels.
Model 6755i IP Phone User Guide 179 Managing Calls T o delete all entries from the Directory List: 1. Press the Directory key . 2. At the “Directory List” top screen, press DeleteList .
180 Model 6755i IP Phone User Guide Managing Calls Saving from the Callers List Y ou can save a name, number , and/or label from the Callers List to the Directory List using the following procedure. Use the fo llowing illustration as a reference. 1. Press the Callers List key .
Model 6755i IP Phone User Guide 181 Managing Calls Downloading the Directory List to Y our PC Y ou can download the Directory List to your PC via the Aastra W eb UI. The phone stores the dir ectorylist.csv file to your PC in comma- separated value (CSV) format.
182 Model 6755i IP Phone User Guide Managing Calls Download the Directory List Use the following procedure to do wnload the Directory List to your PC using the Aastra W eb UI . 1. Click on Operation->Directory . 2. In the Directory List field, click on .
Model 6755i IP Phone User Guide 183 Managing Calls Callers List The Callers list is a stored log of your incoming calls. The 6755i telephone stores information on up to 200 incoming calls in the Callers list.
184 Model 6755i IP Phone User Guide Managing Calls Accessing the Callers List Use the following procedure to access the Callers List. Use th e following illustration as a reference. 1. Press the Callers List key . or Press the Services key if your System Administrat or ha s configured the Services key to access the Callers List.
Model 6755i IP Phone User Guide 185 Managing Calls Editing Entries in the Callers List Important: The Caller List does not save changes. Editin g in the Callers List is generally used if you plan to call the number and need to add a prefix.
186 Model 6755i IP Phone User Guide Managing Calls Deleting Entries from the Callers List Y ou can delete individual items from the Callers List, or you can delete all items in the Callers List. Use the following procedure to de lete an individual item from the Callers List.
Model 6755i IP Phone User Guide 187 Managing Calls Downloading the Callers List to Y our PC Y ou can download the Callers List to y o ur PC for viewing u s ing the Aastra W eb UI. When you download the Callers List, the phone stores the callerlist.csv file to your computer in comma-separated value (CSV) format.
188 Model 6755i IP Phone User Guide Managing Calls Account Configuration (DND and Call Forwarding) The 6755i has a feature that allows you to configure “Do Not Disturb” (DND) and “call forwarding” (CFWD) for multiple accounts on the phone. Y ou can set specific modes for the way you want the phone to handle DND and CFWD.
Model 6755i IP Phone User Guide 189 Managing Calls The following describes the key b ehavior for each DND mode. • Account - DND key toggles the account in focus on the IP Phone UI, to ON or OFF if DND enabled for that account. • Phone - (default) DND key togg les all accounts on the phone to ON or OFF .
190 Model 6755i IP Phone User Guide Managing Calls Configuring DND Using the Aastra W eb UI . Use the following procedure to conf igure DND using the Aastra W eb UI. 1. Click on Basic Settings->Prefer ences->General . 2. In the “ DND Key Mode ” field, select a “do not disturb” (DND) mode to use on the phone.
Model 6755i IP Phone User Guide 191 Managing Calls 4. Click on Basic Settings->Account Configuration . 5. For each account, enable DND by placing a check mark in the box. Disable DND by unchecking the box. 6. Click to save yo ur changes. The changes takes affect immediately without a reboot.
192 Model 6755i IP Phone User Guide Managing Calls DND in Account Mode 1. W ith the account in focus on the IP Phone UI, press the DND key to toggle DND ON or OFF for the account. Use the RIGHT and LEFT arrow ke ys to scroll through each account. 2. Use the RIGHT and LEFT arrow keys to scroll throug h each account.
Model 6755i IP Phone User Guide 193 Managing Calls DND in Custom Mode 1. Press the DND key on the phone. The screen displays a list of the accounts on the phone and allows you to enable/disable a specific acco unt or all accounts. Use the UP and DOWN arrow keys to scroll through the accounts.
The following describes the beha vior for each CFWD mode. • Account - (default) The account mode allows you to configure CFWD on a per a ccount basis. Pressing a configured CFWD key applies to the account in focus. • Phone - The Phone mode allows you to set the same CFWD configuratio n for all accounts ( All , Busy , and/or No Ans wer ).
Model 6755i IP Phone User Guide 195 Managing Calls Configuring CFWD Using the Aas tra Web UI Use the following procedure to config ure CF WD using the Aastra W eb UI. 1. (optional) Click on Operation->Softkeys and XML ; or Click on Operation->Pr ogrammable Keys ; or Click on Operation->Expansion Module .
196 Model 6755i IP Phone User Guide Managing Calls Programmable Keys 5. Select from " Key 1 " through " Key 6 " 6. In the " Ty p e " field, select Call Forward from the list of options.
Model 6755i IP Phone User Guide 197 Managing Calls • Custom - The Custom mode allows you to configure CF WD for a specific account or all accounts. Y ou ca n configure a specific state ( All , Busy , and/or No Answer ) for each account independently or all accounts.
198 Model 6755i IP Phone User Guide Managing Calls The “ No Answer ” option call forwards incoming calls on ly if the account rings but is not answered in the defined number of rings.
Model 6755i IP Phone User Guide 199 Managing Calls Using CFWD via the IP Phone UI Once CFWD is enabled on your phone, you can access and change the configuration using the IP Phone UI or the Aastra W eb UI. Y ou can access the CFWD me nus by pressing a pre-configured Call Forward key , or by selecting Options->Call Forwar d from the IP Phone UI.
200 Model 6755i IP Phone User Guide Managing Calls . In the above example, CFWD Al l is enabled as indicated by a check mark ( 3 ), CFWD Busy is enabled but no call forward phone numb er is c onfigured as indicated by a ! , and CFWD NoAns is disabled as indicated by an X .
Model 6755i IP Phone User Guide 201 Managing Calls 4. For the CFWD No Answer state, press the CHANGE key for the mode you selected in step 2. This displays the Call Forward State scr een. In the followi ng example, the CFWD All s tate is ON. 5. Press the CHANGE key in the CFWD State screen.
202 Model 6755i IP Phone User Guide Managing Calls 7. Use the DOWN arrow key to scroll to the “ No. Rings ” field. Press the CHANGE key to select the number of ri ngs to apply to the phone for call forwarding incoming call s. V alid values are 1 to 20.
Model 6755i IP Phone User Guide 203 Managing Calls 11 . Select a state using the UP and DOWN arrow keys. Y ou can enable/disable a specific account on the phone with any or all of the following states. However , the configuration you set will apply to all accounts on the phone.
204 Model 6755i IP Phone User Guide Managing Calls 12. In the CFWD No Answer state, press the CHANGE key for the mode you selec ted in step 2. This displays the Call Forward State scree n. In the following example, the CFWD All state is ON. 13. Press the CHANGE key in the CFWD State screen.
Model 6755i IP Phone User Guide 205 Managing Calls 17. Press DONE in the CFWD Mode Scr een to save all changes. CFWD in Custom Mode 1. Use the RIGHT and LEFT arrow keys to scroll through each account. In the above example, Screen name1, Sc reenname2, and Scre enname 3, are three accounts configured on the phone.
206 Model 6755i IP Phone User Guide Managing Calls 3. Select an account using the UP and DOWN arrow keys. Y ou can also use the follo wing keys if required: • All Off Key - Disables CFWD for all accounts on the phone. • All On Key - Enables CFWD for all accounts on the phone.
Model 6755i IP Phone User Guide 207 Managing Calls Y ou can also use the follo wing keys if required: • All Off Key - Disables all CFWD states for the selecte d account.
208 Model 6755i IP Phone User Guide Managing Calls 9. Use the DOWN arrow key to scroll to the “ Number ” field. Enter a phone number to apply to the current state in focus. When the phone is in the state you specified, and a call comes into the phone, it forwards the call to the number you specify .
Model 6755i IP Phone User Guide 209 Managing Calls Missed Calls Indicator The IP phone has a "missed calls" indicator that increments the number of missed calls to the phone.
210 Model 6755i IP Phone User Guide Managing Calls V oicemail The V oicemail feature on the 6755i IP phone allows you to use a line, configured with a phone number for dialing out, to co nnect to a voicemail server . For each assigned V oicemail number, there can be a minimum of 0 or a maximum of 1 V oicemail access phone number .
Model 6755i IP Phone User Guide 211 Additional Features Additional Features This section describes additional featur es you can use on the 6755i phone. Star C o d e s All of the main call handling and extension manage ment features using star codes can be set on your phone b y your Administrator .
212 Model 6755i IP Phone User Guide Additional Features 1. Click on Basic Settings->Prefer ences . 2. Go to the " General " section . 3. The “ Suppr ess DTMF Playback ” field is enabled by default. T o disable this field, uncheck the box.
Model 6755i IP Phone User Guide 213 Additional Features Display DTMF Digit s A feature on the 6755i phone allo ws users to enable or disable DTMF (dual-tone multi-frequency) digits to display to the IP phone when using the keypad to di al, or when dialing from a softkey , programmable key , or expansion m odule key .
214 Model 6755i IP Phone User Guide Additional Features 2. Enable the " Display DTMF Digits " field by checking the check box. Disable this field by uncheckin g the box).
Model 6755i IP Phone User Guide 215 Additional Features Enable/Disable Call W aiting The call waiting feature notif ies the user on an activ e call, of a new incoming call. Y ou can disable the call waiting feature, so that the new incoming call is automatically reject ed by the phone with a busy message.
216 Model 6755i IP Phone User Guide Additional Features 1. Click on Basic Settings->Prefer ences->General. 2. The “ Call W aiting ” field is enabled by default.
Model 6755i IP Phone User Guide 217 Additional Features Play Call W aiting T one Y ou can enable or disable the playing of a call waiting tone when a caller is on an active call and a new call comes into the phone. Y ou can configure this feature using the Aastra W eb UI.
218 Model 6755i IP Phone User Guide Additional Features S tuttered Dial T one Y ou can enable or disable the playing of a stuttere d dial tone when there is a message waiting on the IP phone.
Model 6755i IP Phone User Guide 219 Additional Features XML Beep Support Using the Aastra W eb UI, you can enable or disable a beep to be audible when the phone receives an XML application using the " XML Beep Support " field a t the path Basic Settings->Pr eferences->General .
220 Model 6755i IP Phone User Guide Additional Features S t atus Scroll Delay Using the Aastra W eb UI, you can specify a scroll delay option that allows you to set the time delay , in seconds, between the scrolling of each status message on th e phone.
Model 6755i IP Phone User Guide 221 Additional Features Incoming Call Interrupt s Dialing The 6755i has a feature you can enable or disable called " Incoming Call Interrupts Dialing ".
222 Model 6755i IP Phone User Guide Additional Features Configuring "Incoming Call Interrupt s Dialing" Use the following procedures to confi gure " Incoming Cal l Interrupts Dialing " on the IP Phone. 1. Click on Basic Settings->Prefer ences->General .
Model 6755i IP Phone User Guide 223 Additional Features Switch UI Focu s to Ringing Line Y ou can configure a feature on the 6755i that cont rols the behavior of the phone when it receives an incoming call when it is alre ady in a connected call.
224 Model 6755i IP Phone User Guide Additional Features Preferred Line and Pref erred Line Timeout The 6755i has a feature ca lled “preferred line” a nd “preferred line timeout ”. If you en able the preferred line parameter on your ph one, after a call ends (incoming o r outgoing), the display switches back to the preferred line.
Model 6755i IP Phone User Guide 225 Additional Features Configuring “Preferred Line” and “Preferred Line T imeout” Using the Aastra W eb UI Use the following procedure to configure the Pref erred Line and Preferred Line T imeout feature using the Aastra W eb UI.
226 Model 6755i IP Phone User Guide Additional Features Goodbye Key Cancels Incoming Calls The 6755i has a feature that allows you to configure the Goodbye key to drop a second incoming call or ignore incoming calls presented to the phone wh en you are on an active call.
Model 6755i IP Phone User Guide 227 Additional Features Using the Goodbye Key to Cancel Incoming Calls Fe ature IP Phone UI IF THEN " Goodbye Key Cancels Incomi ng Call " is enabled AND a second call come s in while you are on an a ctive call, press the Good bye key to reject the second incoming call.
228 Model 6755i IP Phone User Guide Additional Features UPnP Mapping Lines (for remote phones) Universal Plug and Play (UPnP) is a standard that uses Internet protocols to enable devices to be plugged into a network and automatical ly know about each other .
Model 6755i IP Phone User Guide 229 Additional Features 2. The " UPnP Mapping Lines " field is set to 0 by default. If required, change the setting to a specific line by selecting a line from the list.
230 Model 6755i IP Phone User Guide Additional Features Message W aiting Indi cator Y ou can configure the Message W aiting Indicator ( MWI) to illuminate for a specific line or for all lines. For example, if you configure the MWI LED on line 3 only , the LED illuminates if a voice mail is pending on line 3.
Model 6755i IP Phone User Guide 231 Additional Features Incoming Intercom Call Features Incoming Intercom By default, the IP phone allows incoming interc om calls to be automatic ally answered without having to set up an Icom key on your phone. The phone automati cally plays a warning tone when it receives an incoming in tercom call.
232 Model 6755i IP Phone User Guide Additional Features Auto-Answer/Play W arning T one The auto-answ er feature on the IP phone allows you to enable or disa ble automatic answering for an Intercom call. If “Auto-An swer” is enabled, the phone a uto matically answers an incoming intercom call.
Model 6755i IP Phone User Guide 233 Additional Features 3. The " Microph one Mute " field is enabled by default. Th e microphone is muted on the IP phone for Intercom calls made by the originating caller . T o disab le this field, uncheck the box.
234 Model 6755i IP Phone User Guide Additional Features Using Redial Key for “Last Number Redial” The IP phone has an enhanced redial user interface that allows a user to quickly redial the last number that was dialed out from the phone. Y ou can: • Press the REDIAL button twice to redial the last number dialed.
Model 6755i IP Phone User Guide 235 Additional Features Group RTP Paging (receives RTP stream s) Y ou can configure the phone to allow it to receive a Real T ime Transport Protocol (R TP) stream from pre-configured multicast address(es) without in volving SIP signaling.
236 Model 6755i IP Phone User Guide Additional Features 1. Click on Basic Settings->Prefer ences-> Group Paging R TP Settings . 2. In the “ Paging Listen Addr esses ” text box, enter the multic ast IP address(es) and port number on which the phone listens fo r incoming multicast R TP packets.
Model 6755i IP Phone User Guide 237 Additional Features Use LLDP ELIN The 6755i IP Ph one supports Link Layer Discovery Proto c ol for Media Endpoint Devices (LLDP-MED), and Explicit Congestion Notifica tion (ECN) Emer gency Lo cation Identification Number (ELIN).
238 Model 6755i IP Phone User Guide Available Features Enabled by Administrators A vailable Features Enabled by Administrators There are features on yo ur IP Phone that you can use ONL Y if an Administrator has enabled them on your phone. Those features are descri bed in this section.
Model 6755i IP Phone User Guide 239 Available Features Enabled by Administrators Customizable Callers Li st Key and Services Key The 6755i IP Ph one currently has a Cal lers List key and a Services key . Y our System Administrator can specify an XML URI tha t create s a custom Calle rs List and Services application for your phone.
240 Model 6755i IP Phone User Guide Available Features Enabled by Administrators — Line 2: conference tog e ther extensions 2005, 201 1 and 2021. • Disconnect from an active conference call wh ile allowing the other callers to remain connected. • Add unlimited number of users to a conference (dependent on the limitations of the server).
Model 6755i IP Phone User Guide 241 Available Features Enabled by Administrators Playing a W A V File On Y our Phone If enabled by your Ad ministrator, the 6755i IP Ph one can play a W A V file.
242 Model 6755i IP Phone User Guide Available Features Enabled by Administrators Key Redirection Conference, T ransfer , Redial, Intercom Keys and V oicemail Option If enabled by your Administrator , the Conference, T ransfer , Redial, and Interc om keys, as well as the V oicemail option, can be redirected to XM L scripts.
Model 6755i IP Phone User Guide 243 Available Features Enabled by Administrators XML Applications and Off-Hook Interaction If enabled by you r Administrator , the 6755i can be prevented from goin g into the off-hook/d ialing state when the handset is of f-hook and the call en ds .
244 Model 6755i IP Phone User Guide Available Features Enabled by Administrators “Hold” Feature Enhanceme nt (for Broadsoft Servers) The Hold feature allows you to pu t an active call on “hold,” then retrieve the cal l later . This enhancement is intended for IP phones operating with servers that supp ort RFC3264 (for example, Broadsoft).
Model 6755i IP Phone User Guide 245 Model M670i and M675i Expansion Modules Model M670i and M675i Exp ansion Modules The 6755i IP Ph one offers optional M670 i and M675 i Expansion Modules that attach to the right side of the phone to provide additional so ftkeys.
246 Model 6755i IP Phone User Guide Model M670i and M675i Expansion Modules The Expansion Module ke ys support the following fun ctions: Y ou can configure the keys using the Aastra W eb UI at the path, Operation->Expansion Module <N> when an Expansion Module is attached to the 6755i IP Phone.
Model 6755i IP Phone User Guide 247 Model M670i and M675i Expansion Modules Using the Exp a nsion Modules M670i Exp ansion Module After configuring the softkeys on the M670i Expansion Module, you can reco rd the name of the softkey on the paper labels provided with the Ex pansion Module.
248 Model 6755i IP Phone User Guide Model M670i and M675i Expansion Modules . T o use the M675i, press the function key for the page you want to display to the LCD (page 1, page2, or page 3), and pre ss the applicable softkey . Note: Y our System Administra tor can customize the h eadings on each M675i Expansion Module screen.
Model 6755i IP Phone User Guide 249 Model M670i and M675i Expansion Modules References For more information abou t configuring softkeys, see Softkeys and Programmable Keys on page 60. For more information about installing M670i and M675i modules on your phone, see the Aastra 6755i SIP IP Phone Installation Guide .
250 Model 6755i IP Phone User Guide Troubleshooting Solutions T roubleshooting Solutions Why is my display blank? Ensure that power is being prov ided to your phone.
Model 6755i IP Phone User Guide 251 Troubleshooting Solutions What are services, and how do I use them? Services on the IP phon e include: • XML Applications • Callers List • Directory List • V oicemail See the section, “Services Key” on page 133 more information about t h e options available under "Services".
252 Model 6755i IP Phone User Guide Troubleshooting Solutions 1. Click on Operation->User Password . 2. In the " Current Password " field, enter the current user password. 3. In the " New Password " field, enter the new user password.
Model 6755i IP Phone User Guide 253 Troubleshooting Solutions How do I rest art the IP phone? 1. Press the button on the phone to enter the Option List. 2. Use the 2 key to scroll down the list of options to Phone S tatus and press the 4 key to select.
254 Model 6755i IP Phone User Guide Troubleshooting Solutions How do I lock my phone? Y ou can lock your phone to prevent the phone fro m being used or configured. Y ou can lock the phone using any of the followin g: • At the path Options->Phone Lock on the IP Phone UI.
Model 6755i IP Phone User Guide 255 Troubleshooting Solutions Lock the Phone 2. In the " Lock the Phone? " field, click . The phone locks dynamically and displays the following message: " Phone is locked ". Unlock the Phone 3. Click on Operation->Phone Lock .
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Model 6755i IP Phone User Guide 257 Limited Warranty Limited W arranty Aastra T elecom warrants this product against de fects and malfunctions during a one (1) year period from the date of origina l purchase.
258 Model 6755i IP Phone User Guide Limited Warranty Af ter Warranty Service Aastra T elecom offers ongoing repair and support for this product. This service provides repair or replacement of your Aastra T e lecom product, at Aastra T elecom's option, for a fixed charge.
Model 6755i IP Phone User Guide A-1 Appendix A - Time Zone Codes Appendix A - T ime Zone Codes The following table iden tifies the time zone name and time zo ne code to us e on the IP phone.
A-2 Model 6755i IP Phone User Guide Appendix A - Time Zone Codes CA-Newfoundland CA-Atlantic CA-Eastern CA-Saskatchewan CA-Central CA-Mountain CA-Pacific CA-Y ukon CH-Zurich CK-Rarotonga CL-Santiago C.
Model 6755i IP Phone User Guide A-3 Appendix A - Time Zone Codes KY -Cayman EST LC-S t Lucia LI-V a duz LT- V i l n i u s LU-Luxembourg L V -Riga AST CET EET CET EET MC-Monaco MD-Chisinau MK-Skopje MQ.
A-4 Model 6755i IP Phone User Guide Appendix A - Time Zone Codes SE-S tockholm SG-Singapore SI-Ljubljana SK-Bratisla va SM-San Ma rino SR-Paramaribo SV -El Salvador CET SGT CET CET CET SRT CST TR-Ista.
Model 6755i IP Phone User Guide Index-1 Index Numerics 6755i additional features of 211 features of 2 line settings 59 making calls 153 requirements of 2 A Aastra W eb UI Basic Settings parameters 21 .
Index-2 Model 6755i IP Phone User Guide Index Index empty key , softkey for 148 , 150 expansion module, M670i and M675i 245 expansion module, M675i 245 F Flash key 109 G GCP key 94 getting started 4 G.
Model 6755i IP Phone User Guide Index-3 Index Index message waiting indicator , configuring 230 microphone mute, for intercom 231 microphone volume, headset 35 missed call summary subscription 238 mis.
Index-4 Model 6755i IP Phone User Guide Index Index troubleshooting solutio ns 250 changing user password 251 display blank 250 finding IP address 251 handset not working 250 locking/unlocking phone 2.
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Aastra T elecom will not accept liability for any da mages and/or long distance charges, which result from unauthorized and/or unlawfu l use. While every effort has been made to ensure accuracy , Aastra T elecom will not be liable for technical or editorial errors or omissions contained with in this documentation.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Aastra Telecom 6755i è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Aastra Telecom 6755i - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Aastra Telecom 6755i imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Aastra Telecom 6755i ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Aastra Telecom 6755i, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Aastra Telecom 6755i.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Aastra Telecom 6755i. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Aastra Telecom 6755i insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
