Manuale d’uso / di manutenzione del prodotto VoIP PABX del fabbricante IP Cortex
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V oIP P ABX User Guide.
2 P ABX User Guide Release 3.2- Jan uar y 2010 This document and cer tain software on the system disk of the de vice is Cop yright © 2005-2010 IP Cor te x Ltd. The abov e softw are is licenced under ter ms which can be f ound in the Software Licence section of the documentation.
3 Contents Document Con v entions 6 Getting Star ted 7 Making Phone Calls Using a Phone Handset 7 Using the W eb Interf ace 8 Connecting 8 my calls 9 my phonebook 9 my messages 10 Accessing other e xt.
4 Changing Settings and Status 15 Settings 15 Status 15 Using IM Clients with the P ABX 16 Setting up an IM Client 16 XMPP Ser v er settings 16 Phone Usage 17 snom300 17 snom320 and snom360 18 P olyco.
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6 Document Conventions Throughout the document, nor mal te xt like this indicates procedures required to correctly configure your de vice. Critical instr uctions and helpful configuration tips are highlighted in italics throughout the te xt.
7 Getting Started W e assume f or the pur poses of this user le v el manual that y our phone system administrator or installation engineer has setup y our V oIP P ABX and phones.
8 Using the W eb Inter face The P ABX has a personal web interf ace for each user which ma y be used to view phone inf or mation and mak e changes to your user settings and pref erences.
9 As a first step after initial logon, y ou should select "Change passw ord" from the menu, and set y our pass word to something of y our own choosing.
10 Numbers from all of the abov e sources are merged and the resultant director y sor ted by name as it would be on the phone f or displa y . my messages This screen allows y ou to view and manage mes.
11 my details This is the main area where general details and pref erences may be changed: Name Y our full name as it appears in the director y and on calls to other users E-mail Address The address to which notifications will be deliv ered f or this login.
12 my phone Details about your o wn extension and ph ysical phone may be vie wed and changed from this page. A number of links are present, which re veal fur ther inf or mation about the e xtension or phone. F or security and confidentiality reasons these do not open out when the page is initially displa yed.
13 This section shows e xactly how the e xtensions and/or shor t dial buttons ha ve been configured on y our phone. This inf or mation can be used to fill out an inser t card, or otherwise note which buttons and indicators correspond to which line or function on your phone .
14 Using the Open Communications Manager The OCM provides the ability to manage phone calls and presence from a PC running a web-browser without the installation of an y special software on the desktop .
15 Changing Settings and Status The two icons on the top left of the OCM Window are used to access menu items from which settings and user status can be changed.
16 Using IM Clients with the P ABX Some models of P ABX unit contain a full XMPP ser ver which can be used to e xchange instant messages and presence inf or mation with other users of the P ABX using a suitable IM client.
17 Phone Usage The f ollowing sections giv e information about how to perf or m cer tain common operations on selected popular handsets . If the inf or mation about a specific f eature or phone is not shown here, please consult the manuf acturers documentation.
18 Setting up a 3-way Conference This f acility is not av ailable without customisation of the phone . Picking up V oicemail If v oicemail is waiting (Message light flashes), press without dialling a number to connect to the v oicemail system. Alter natively dial whate v er shor t-code has been configured on your P ABX.
19 Speak with the callee when ans wered. If only 2 lines are active , simply hang-up . If more callers are present, you need to choose the line to transf er ; Press “T ransf er” use left/r ight arrows to displa y line to transf er , then press .
20 Attended : Press T rnsfer , enter the destination n umber and press Send or the Dial ke y where present. Speak to the callee when ans wered. Press T rnsfer when ready to transf er the call. Setting up a 3-way Conference Call the first par ty as nor mal.
21 Setting up a 3-way Conference Call the first par ty as nor mal. T o add the 3rd par ty , press “Conf ”, enter the destination number and press “Dial”. Speak to the callee when ans wered, and press “Conf ” when ready to complete the 3-wa y conf erence.
22 Aastra 480i Placing a Call There are 3 wa ys to place a call: 1 Completely Handsfree - Dial the number and press “Dial”. 2 Handsfree Dialling - Dial the number and pic k up the handset. 3 Handset dialling - Pick up , dial the number and press “Dial”.
23 1 Completely Handsfree - Dial the number and press “Dial”. 2 Handsfree Dialling - Dial the number and pic k up the handset. 3 Handset dialling - Pick up , dial the number and press “Dial”. In handsfree mode, the handset ma y be pick ed-up at any time .
24 Answering multiple calls If a line light is flashing f or the new call, it can be pressed to ans wer the call, otherwise select “Ans wer” from the screen menu.
25 T ransferring a Call Unattended : Press “Xf er”, enter the destination number and press “Dial”. Press “Xf er” again. Attended : Press “Xf er”, enter the destination number and press “Dial”. Speak to the callee when answ ered. Press “Xf er” when ready to transf er the call.
26 Answering multiple calls If a line light is flashing f or the new call, it can be pressed to ans wer the call, otherwise select the Down b utton to select the new call and then press Ans wer from the screen menu.
27 Switch between calls b y pressing the line button of the caller y ou wish to speak to . Each call can be disconnected independently by hanging up the caller you are speaking to . T ransferring a Call Unattended : Click “XFER”, dial the destination number , and press “XFER”.
28 V oicemail Y our P ABX system is equipped with a voicemail system and there is a one v oicemail bo x per e xtension number b y def ault. When a call is made to your e xtension and it is either not .
29 T o enter this menu, log in to y our mailbo x as abov e, then select: 0 Mailbo x options Within this menu, the f ollowing are a vailab le: 1 Record una vailable messa ge - This is the message which is used when you do not ans wer a call.
30 1 New/Old messa ges - If you ha ve messages then this prompt will take y ou to the first message. 2 Change folder s - messages can be sav ed to alter nate f olders (see option 9 below).
31 Short Code Features Built-in shor t codes on the P ABX are: *0<e xt> Connect directly to v oicemail f or <e xt>, doesn’t ring the phone.
32 Index A auto-ans wer OCM calls 15 B browser 8 b usy message 29 b utton mappings 13 C call barge * code 31 change pass word 13 configuration tips definition 6 critical instr uctions definition 6 .
33 I IM setting up a client 16 using IM clients 16 J J abber . See IM L licence software 2 login 8 Logon. See login M main menu (v oicemail) 29 menu user 9 N ne w messages (voicemail) 30 ne xt message.
34 P olycom 19 pop-up CRM page - from OCM 15 presence IM 16 OCM 14 S shor t codes 31 **1 31 **2 31 **5 31 **6 31 **8 31 **9 31 *8 31 SIP registration 12 suppor ted browsers 8 T T API 28 Configuration.
35 pass word 29 retreiving 29 v oicemail aler ts 11 W W eb Interface 9 X XMPP . See IM.
The Mansion, Bletchley Park Milton Keynes MK3 6EB, UK T el : 01908 276650 Fax: 01908 276699 http://www.ipcortex.co.uk/.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il IP Cortex VoIP PABX è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del IP Cortex VoIP PABX - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso IP Cortex VoIP PABX imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul IP Cortex VoIP PABX ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il IP Cortex VoIP PABX, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del IP Cortex VoIP PABX.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il IP Cortex VoIP PABX. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo IP Cortex VoIP PABX insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
