Manuale d’uso / di manutenzione del prodotto 8520 del fabbricante Inter-Tel
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User Guide Model 8520 Display Phone.
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1 ©Inter-T el, Inc. Janu ary 2003, Printed in US Part no. 835 .2616-1 A XXESS M ODEL 8000 S ERIES Q UICK R EFERENCE G UIDE TO F REQUENTLY U SED F EATURES These are the basic instructions for the most frequently used telephone system and voice mail features.
2 A NSWERING AN O UT SIDE C ALL EITHER, Lift the handset. OR, Press . OR, Press the flashing key . R EDIALING AN O UT SI DE N UMBER While on a call or after selecting a line, press . A line is selected auto- matically , and the number is dialed. P LACING A C ALL ON H OLD Press (Hold) and hang up or place another call.
3 T RA NSFERRING A C ALL TO AN O UTSIDE N UMBER 1. Press and select an outside line. 2. Dial the desired t elephone number . 3. W ait for an answer, announc e the call, and then hang up. If the number is busy , there is no answer , or the transfer is r efused, press the flashing key to return to the caller .
4 If your MSG key is not lit, access your mailbox by following these steps: 1. Dial the voice mail extension numb er . (Y ou hear the main menu.) 2. During or after the greeting, press to identify yourself as a subscriber . 3. Enter your mailbox number and your personal passwo rd (if programmed).
V OIC E M AIL O PTIONS Below is a summary of the options you can use when listening to messages, after the message has played, and when leaving a mes- sage. F EATURE C ODES P HONE S YSTEM AND V OIC E M AIL F EATURE G UIDE U SING V OICE M AIL T o access your voice mailbox: 1.
R EMOTE F EATURE A CCESS Remote Feature Access allows you to place your phone in Do-Not-Dist urb mode or f orward calls, either from another phone or through a special dial-up line. If you do not hear a tone af ter each step, or if you hear repeating ton es, you have made a mistake or the feature is restricted.
i Model 8520 Display Phone User Guide FINDING Y OUR WAY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Wel come . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
ii CONTENTS P AGE Model 8520 Disp lay Phone User Gui de Programming Y our Feature Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Programming Direct S tation Selection Keys . . . . . . . . . . . . . . . . .
FINDING YOUR W A Y 1 Model 8520 Display Phone User Guide Finding Y our Way SECTION CONTENTS P AGE Wel come . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About This Gui de . . . . . . . . . . . . .
2 FINDING YOUR W A Y Model 8520 Display Phone User Guide W ELCOME It’ s time to get connected with th e future using your new Model 8520 Displa y Phone. The About This G uide section lists the d ifferent sections of this user guide, along wit h a brief explanation of the info rmation covered in each section.
FINDING YOUR W A Y 3 Model 8520 Display Phone User Guide A BOUT Y OUR P HONE The buttons on your phone are called “keys, ” which is why the phone is sometimes called a “ Key set.” Y our phone has two basic types of keys in addition to a display and a Message Indicator lamp.
4 FINDING YOUR W A Y Model 8520 Display Phone User Guide Feature Key Functions The feature keys are designed to automa te some of the commonly-used functions, such as dialing an outside number . Each of these is described in the table below . In addition to the keys identified in th e preceding table, your phone has a Special key( ).
FINDING YOUR W A Y 5 Model 8520 Display Phone User Guide Display Y our Model 8520 Display Phone has two lines of display with 16 characters per line. When your phone is id le, this display shows your extens ion number , your username, the time of day , and th e date.
6 FINDING YOUR W A Y Model 8520 Display Phone User Guide Message Indicator Lamp The Message Indicator lamp (located at the top, right-hand co rner of the phone) shows the same indications as t he ke y . The Message Indicator lamp flashes whenever there is a waiting message.
FINDING YOUR W A Y 7 Model 8520 Display Phone User Guide A BOUT V OICE M AIL V oice m ail is an application that is part of the Inter-T el V oice Processor . W ith the voice mail application, you an d other call ers can send and receive recorded messages from any station or touchton e telephone.
8 FINDING YOUR W A Y Model 8520 Display Phone User Guide W HAT Y OU S EE AND H EAR As you can see, your Model 8520 Displ ay Phone and Axxess system come equipped with a lot of “bells an d whistles.
FINDING YOUR W A Y 9 Model 8520 Display Phone User Guide S OF TWARE C OMP ATIBILITY Y our ph one is compatible wit h Axxess software versions 7.0 a nd later .
10 FINDING YOUR W A Y Model 8520 Display Phone User Guide.
GETTING ST ARTED 11 Model 8520 Display Phone User Guide Getting Star ted SECTION CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Adjusting Y our Phone’ s Viewing Angle . . .
12 GETTING ST ARTE D Model 8520 Display Phone User Guide I NTRODUCTION Now that you kno w what your Display Phone can do, it’ s time to start using it. In this section, you’ll learn how to make and rece ive calls, transfer calls, retrieve voice mail messages, and much more.
GETTING ST ARTED 13 Model 8520 Display Phone User Guide S ETTING U P V OICE M AIL T o begi n using your voice mail box you will need to com plete a few basic set-up pro- cedures to initialize yo ur mailbox, cust om ize your personal greetings, and record you voice mail directory name.
14 GETTING ST ARTE D Model 8520 Display Phone User Guide Recording Y our Personal Greetings Y ou can store two different personal greetings in your voice mailbo x: a primary and an alternate. Y ou can then select whic h greeting you want played when a caller reaches your voice mailbox.
GETTING ST ARTED 15 Model 8520 Display Phone User Guide Recording Y our V oice Mail Directory Name Y our recorded name is used to identify you in the voice mail directory and to verify your mailbox number when messages are addressed to you. T o change your directory name: 1.
16 GETTING ST ARTE D Model 8520 Display Phone User Guide M AKING AND R ECEIVING C ALLS Making and receiving calls is the basic purpose of an y phone. W ith your Model 8520 Display Phone, you can make/receive interc om and outside calls and make emergency calls.
GETTING ST ARTED 17 Model 8520 Display Phone User Guide If the phone is busy when you place an intercom call, you can do any of the fol- lowing: • T o stay on the line and wait for the phone to become available: D o not hang up. After a system timer expires, you hear music until the phone is available.
18 GETTING ST ARTE D Model 8520 Display Phone User Guide Receiving Intercom Calls T o receive an intercom call that comes in through your speakerphone: EITHER, Respond handsfree. OR, Lift the handset for pr ivacy . T o receive a ringing (non -handsfr ee) intercom call: EITHER, Lift the handset for privacy .
GETTING ST ARTED 19 Model 8520 Display Phone User Guide Out side Calls W it h outside calls, y ou can talk to people who a ren’t members of your phon e system. When you make an outside call, however , you must dial any area codes or long dis- tance digits that your telephone company requires.
20 GETTING ST ARTE D Model 8520 Display Phone User Guide Receiving Out side Calls T o re ceive an outside call: EITHER, Lift the handset. OR, Press . Depending on how your system is programmed, you may be able to use one of the following metho ds instead of pressing : • Press the flashing key , if you have one.
GETTING ST ARTED 21 Model 8520 Display Phone User Guide P LACING C ALLS O N H OLD Y ou can place calls on hold in one of two ways: individual or system.
22 GETTING ST ARTE D Model 8520 Display Phone User Guide P LACING C ONFERENCE C ALLS W ith the Conference feature, you can establish a conference call with up to three intercom and/or outside parties (four, including you). T o place a conference call: 1.
GETTING ST ARTED 23 Model 8520 Display Phone User Guide T RANSFERRING C ALLS Although transferring calls is considered a basic function of a phone, your Model 8520 Display Phone has many advanced opti ons for this feature. W ith your phone, you can transfer to another extension, voice mail, or even an outsid e line.
24 GETTING ST ARTE D Model 8520 Display Phone User Guide F ORWARDING C ALLS W ith the Forwarding feature, you can have calls follow you (e.g., forwarded to a cell phone), or you can redirect calls to a voice mail or other extension. Manual Call Forwarding Manual call forwarding allows you to send in coming calls to another extension num- ber .
GETTING ST ARTED 25 Model 8520 Display Phone User Guide Redirect Call NOTE: This feature is available only with ve rsions 5.3 and later Axxe ss software. The Redirect Call feature allows you to fo rward any call that is ringing on your phone without having to answer the call.
26 GETTING ST ARTE D Model 8520 Display Phone User Guide R EDIALING A N UMBER Although most ph ones redial the last num ber dialed , your System Admi nistrator can program your phone to redial the last number saved . T o use the Last Number Dialed featur e (if enabled): W ith or without the handset lifted, press .
GETTING ST ARTED 27 Model 8520 Display Phone User Guide U SING A H EADSET W ith an electret headset, you can talk on the phone handsfree, without using your speaker and microphone. NOTE: If yo ur headset has a power-saver mode, make sure the System Administrator has the Headset Connect T one flag enabled in the telephone syste m.
28 GETTING ST ARTE D Model 8520 Display Phone User Guide U SING THE S PEAKER AND M ICROPHONE If you are not using a headset, you can talk handsfree using yo ur speaker and micro- phone. Y ou can also use the speakerphone for on-hook dialing, call monitoring, and background music.
GETTING ST ARTED 29 Model 8520 Display Phone User Guide Enhanced Speakerphone Mode The Enhanced Speakerphone Mode improves transmission quality while on a speak- erphone call over a limited volume level range (typical ly the range is 1 to 3).
30 GETTING ST ARTE D Model 8520 Display Phone User Guide U SING THE M ESSAGE K EY In today’ s bu sy world, it’ s almo st guaran teed that you will cal l someone that is on another call, does not answ er , or is in DN D. But, with the key , you can let the other person know you called .
GETTING ST ARTED 31 Model 8520 Display Phone User Guide Retrieving Messages T o retrieve a message (Message key and lamp are flashing): Lift the handset and press . A call is au tomatically placed to the phone or mes- sage center that left the message.
32 GETTING ST ARTE D Model 8520 Display Phone User Guide A CCESSING Y OUR M AILBOX If you have a message waiting in your mailbox, you must access your voice mailbox to retrieve it. TIP: Generally speaking, pressing during any voice mail op eration will advance you to the next step.
GETTING ST ARTED 33 Model 8520 Display Phone User Guide U SING V OICE M AIL M ESSAGES Once you’ve accessed you r mailbox, the system will tell you how many new an d saved messages you have. Y ou can then lis ten to messages, delete messages, save messages, etc.
34 GETTING ST ARTE D Model 8520 Display Phone User Guide 4. When the message has fini shed playing, you have the following op tions: • Press to replay the me ssage from the beginning.
GETTING ST ARTED 35 Model 8520 Display Phone User Guide Undeleting Messages NOTE: This feature is available only in versio ns 5.1 and later Axxess software. If you accidently delete a voice mail messa ge, you can retrieve it within a specific time frame (programm ed by your System Admi nistrator).
36 GETTING ST ARTE D Model 8520 Display Phone User Guide Sending Messages T o send a message: 1. Access your mailbox as d escribed on page 32 . 2. Press . 3. Dial the desired mailbox number or group list num ber . 4. Press to accept the subsc riber ’ s name.
GETTING ST ARTED 37 Model 8520 Display Phone User Guide Canceling Unheard Messages NOTE: This feature is available only in versio ns 5.1 and later Axxess software. Y ou ca n cancel un retrieved messa ges that you have sent to individuals, bu t not mes- sages that you sent to group lists.
38 GETTING ST ARTE D Model 8520 Display Phone User Guide U SING D O -N OT -D ISTURB M ODE If you are away from your d esk, or if you do no t want to be disturbed, you can use the DND feature. This halts all pages and ca lls to your phone, except queue callbacks, recalls, and di rect ring-in call s.
GETTING ST ARTED 39 Model 8520 Display Phone User Guide T o enable DND: 1. Press . 2. EITHER, Dial the two-digit number correspondin g to the message you want to use. OR, Press the (high) or ( low) end of the V olume key to scroll through the messages.
40 GETTING ST ARTE D Model 8520 Display Phone User Guide U SING R EMINDER M ESSAGES Never be late for a meeting again! W ith Reminder Messages, you can program your phone, up to 24 hours in advance, to alert you at a specified time.
GETTING ST ARTED 41 Model 8520 Display Phone User Guide T o re quest a r eminder message: 1. W ith th e handset in the cradle, dial . 2. EITHER, Dial the desired two-digit number for the message that yo u want. OR, Press the (high) or (low) end of the V olume key to scroll through the messages.
42 GETTING ST ARTE D Model 8520 Display Phone User Guide.
43 MOVING ON Model 8520 Display Phone User Guide Moving On SECTION CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Setting Preferences . . . . . . . . . . . . . . . . . . . .
44 Model 8520 Display Phone User Guide MOVING ON I NTRODUCTION Now that you’ve mastered the basics, it’ s ti me to move on to th e advanced features. In this section, you’ll learn how to program your phone, use directories, access your voice mailbox remotely , and perform various other functi ons.
45 MOVING ON Model 8520 Display Phone User Guide Enabling Background Music If your telepho ne system is equipp ed with a music source, you can listen to music through your speaker . T o enable or disable backgr ound music: Dial . Changing Keymap s Keymaps identify where featur e keys appear on your phone.
46 Model 8520 Display Phone User Guide MOVING ON Changing the Language When your phone system is installed, the System Administrator can choose two of four dif ferent languages (American English, Brit ish English, Japanese, or Spani sh) as the primary and secondary lan guages.
47 MOVING ON Model 8520 Display Phone User Guide V oice Mail Options Y our vo ice mailbox contains personal option s to allow you to customize voice mail functions. However, before you change your voice mail options, you must first ini tial- ize your mailbox (see page 13 ).
48 Model 8520 Display Phone User Guide MOVING ON Changing the Call Screening T ransfer Method NOTE: The Call Screening feature i s available on ly if it is enabled for you r mailbox (ask your System Administrator).
49 MOVING ON Model 8520 Display Phone User Guide Programming a Fax Destination NOTE: This feature is available only in versio ns 5.1 and later Axxess software. W ith the In ter-T el V oice Processor , callers can use your mailbox to send you a fax. T o use this feature, you must specify the destination fax number .
50 Model 8520 Display Phone User Guide MOVING ON Programming Remote Messaging NOTE: Y our installer or System Administrator must enable this feature on your voice mailbox. W ith Remote Messaging, you can program th e V oice Processor (voice mail) to ca ll you when your mailbox receives new message s.
51 MOVING ON Model 8520 Display Phone User Guide T o set up r emote messaging: 1. Access your mailbox as d escribed on page 32 . 2. Press to select the Personal Options Menu. ( If using version 5.0 or earlier softwar e, skip this st ep.) 3. Press . NOTE: This option is not available if you do not have Remote Messaging enabled.
52 Model 8520 Display Phone User Guide MOVING ON S PEED D IALING Speed dialing allows you (and your System Administrator) to sto re frequently dialed numbers for easy dialing. Each number is stored on your phone (Station Speed Dial) or in the phone system (System Speed Dial ) and is identified by a location number .
53 MOVING ON Model 8520 Display Phone User Guide TIP: T o dial outside telepho ne numbers without first selecting an outgo ing line, enter a line access code (such as the Ou tg oing Call code “8 ”) before the outside telephone number. T o view how your S tation Speed-Dia l keys are curr ently programmed: 1.
54 Model 8520 Display Phone User Guide MOVING ON U SING R ECORD -A-C ALL If your telephone system i s equipped wi th a V oice Processor (voice mail), you m ay have access to the Record-A-Call feature. If s o, you can record a n ongoing call as a mailbox message.
55 MOVING ON Model 8520 Display Phone User Guide P AGING The Paging feature allows you to make an announcement thro ugh phone speakers or external speakers (if your system is equi pped with ext ernal paging equipment). T o prevent announcements from tran smitting thro ugh ev ery phone in th e system, this fea- ture uses page zones.
56 Model 8520 Display Phone User Guide MOVING ON P ERFORMING A “H OOKFLASH ” D URING A C ALL Certain telephone service compani es may re quire a timed hookflash (a quick hang up and release). T o generate a hookflash while using a line: Press and dial .
57 MOVING ON Model 8520 Display Phone User Guide P ROGRAMMING D IRECT S TAT I O N S ELECTION K EYS A key programmed as a Direct Station Se lection/Busy Lamp Field (DSS/BLF) key provides a way to di al the a ssociated extension with one to uch.
58 Model 8520 Display Phone User Guide MOVING ON P ROGRAMMING S ECONDARY E XTENSION K EYS W ith the Secondary Extension Ap pearances feature, you can program various keys on your phone (and on the Mini-DSS) to indicate the call activity at a diff erent extension (primary phone).
59 MOVING ON Model 8520 Display Phone User Guide U SING A CCOUNT C ODES If your teleph one system is prog rammed to use th e S tation Message Detail Recordi ng (SMDR) feature, you might be required to enter acco unt codes when you place a call. These codes add informat ion to phone record repo rts that the system wi ll periodically print.
60 Model 8520 Display Phone User Guide MOVING ON S CREENING C ALLS NOTE: This feature is ava ilable only if your telephone syste m is equipped with an Axxess V oice Processor (voice mail). If your voice mailbox is p rogrammed correc tly , you can screen calls that are trans- ferred from voice mail.
61 MOVING ON Model 8520 Display Phone User Guide T o perform a directory sear ch: 1. W ith th e handset in the cradle, press . 2. Press for the intercom directory , for the outside directory , or for the feature directory .
62 Model 8520 Display Phone User Guide MOVING ON V oice Mail Directory Whenever voice mail asks yo u to enter a mailb ox number , you can use the mailbox and extension number directories. Y ou can al so use these directories to leave a voice message with another user .
63 MOVING ON Model 8520 Display Phone User Guide P ROGRAMMING R EMOTE F EATURE A CCESS If you are away from your desk and forgot to put your phone in DND , don’t worry . W ith the Remote Feature Access, you ca n place your phone in DND or forward calls from any other phone on the system.
64 Model 8520 Display Phone User Guide MOVING ON Remote Feature Access T o access your phone fr om another phone: 1. EITHER, Call your Direct Inward System A ccess number (provided by your Sys- tem Administ rator). If re qui red, enter your pa ssword.
65 MOVING ON Model 8520 Display Phone User Guide R EQUESTING A GENT H ELP Y our telep hone system may be pro grammed to support the Ag ent Help feature, which allows you to request help from a designat ed “Agent Help Extension” (usually your supervisor) duri ng a call.
66 Model 8520 Display Phone User Guide MOVING ON W ORK ING IN H UNT G ROUP S Y our system may be programmed w ith “hunt gro ups.” Hunt grou ps are groups of phones that share a common extension number in addition to having individual exten- sion numbers.
67 MOVING ON Model 8520 Display Phone User Guide Logging In and Out of ACD Hunt Groups Agents can log in to an d out of the AC D hunt group at any ti me. While logged in, t he agent receives calls through the ACD hunt gr oup. When the a gent is logged out, calls to that ACD hunt group bypass th e agent.
68 Model 8520 Display Phone User Guide MOVING ON When you log in to a g roup, you may be au tomatically connect ed to a call after you hear a short ring burst. If the ACD Agent ID Automa tic Connect option is enabled for your hunt group and you are using a headset, you will be automatically connected.
GETTING ST ARTED LEARNING MORE 69 Model 8520 Display Phone User Guide Learning More SECTION CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 What the Administrators Can Do for Y ou .
70 GETTING ST ARTED LEARNING MORE Model 8520 Display Phone User Guide I NTRODUCTION If you want to know mo re about your phone and voi ce mail system, this is the section for you. W ith additional information and an F AQ, you should be able to find answers to most of your question s.
GETTING ST ARTED LEARNING MORE 71 Model 8520 Display Phone User Guide F REQUENTLY A SKED Q UESTIONS (F AQ S ) This section includes some of the most frequently asked questions. If yo u have prob- lems with your phone o r voice mailbox, refer to thi s section before you con tact your System Administrator or Inter-T el.
72 GETTING ST ARTED LEARNING MORE Model 8520 Display Phone User Guide Q7. How do I scr oll the display scr een? A7. Press (the low end of the V olume key) to scroll down or (the high end of the V olume key) to scroll up. Q8. Why can’ t I pr ogram a S tation Speed-Dial number to the key I want? It keeps saying that the key is non-pr ogrammable.
GETTING ST ARTED LEARNING MORE 73 Model 8520 Display Phone User Guide D EFAULT F EATURE C ODES Use the blank spaces below to enter cu stom feature codes, if necessary . O UT SIDE L INE A CCESS C ODES *These defaults may differ depending on the software version.
74 GETTING ST ARTED LEARNING MORE Model 8520 Display Phone User Guide G ENERAL F EATURE C ODES FEA TURE NAME FEA TURE CODE NEW CODE Account Code – Following Calls 391 Account Code – Optional 390 A.
GETTING ST ARTED LEARNING MORE 75 Model 8520 Display Phone User Guide G ENERAL F EATURE C ODES (C ONTINUED ) FEA TURE NAME FEA TURE CODE NEW CODE Microphone Mute On/Off 314 Page 7 Page Receive On/Off .
76 GETTING ST ARTED LEARNING MORE Model 8520 Display Phone User Guide NOTES.
77 Model 8520 Display Phone User Guide Index A Abbreviations 5 About This Guide 2 About Voice Mail 7 About Your Phone 3 Accessing Your Mailbox 32 Account Codes 59 ACD Hunt Groups 66 Adding Parties to .
78 Model 8520 Display Phone User Guide message envelope options 47 paging 55 record -a-cal l 54 system forwarding 25 time/date option 47 Disconnecting a Headset 27 Display 5 Displaying Informatio n 26.
79 Model 8520 Display Phone User Guide Leaving Messages 30 Listening to Messages 33 Logging In and Out of ACD Hun t Groups 67 M Mailbox Almost Full 32 Making and Receiving Calls 16 Making Pages 55 Man.
80 Model 8520 Display Phone User Guide Requesting a Callback 17 Requesting a Re minder Message 41 Requesting Agent Help 65 Responding to a Waiting Call 20 Responding to Agent Help 65 Retrieving Messag.
V OICE M AIL F LOW C HART ACCESSING YOUR MAILBOX • EITHER , Press the MSG key to respond to a mes- sage from voice mail. OR, Call the voice mail extension number , press , and enter yo ur mailbox number .
Part No. 550. 81 12 Issue 7.0, January 2003 A661/9223A.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Inter-Tel 8520 è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Inter-Tel 8520 - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Inter-Tel 8520 imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Inter-Tel 8520 ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Inter-Tel 8520, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Inter-Tel 8520.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Inter-Tel 8520. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Inter-Tel 8520 insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
