Manuale d’uso / di manutenzione del prodotto NS-39L400NA14 del fabbricante Insignia
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NS-39L400NA14 Us e r G u i d e 39" L CD T V Before using your new produc t, please read these instruct ions to prevent an y damage..
ii www.in signiap roducts .com Co n t e n t s CHILD SAFE TY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Important Safety Ins tructio ns . . . . . . . . . . . . . . . .
iii Contents www.in signiap roducts.co m Connecting a basic home theat er system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Using digital audi o . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
iv Contents www.in signiap roducts .com Customizing digital closed captioni ng settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Adjusting time set tings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1 www.insig niaproduct s.com As y ou enjoy y our new produc t, keep these safety tips in mind The issue The home theater enter tainment experie nce is a growing trend , and larger T V s are popular purchas es. Howev er , T V s are not alway s suppor ted on the proper stands or instal led according to the manufacturer ’ s recommendations.
2 NS-39L400 NA14 www.insig niaproduct s.com Importan t Safety Inst ructions 1 Read these instr uctions . 2 Keep these instr uctions . 3 Heed all warn ings. 4 F ollo w all instru ctions. 5 Do not us e this ap paratus near water . 6 Clean o nly wit h dr y cl oth.
3 www.insig niaproduct s.com Safety c heck After compl eting any ser vice or rep air to this devi ce, ask the service t echnicia n to perform rout ine saf ety checks t o determ ine that your T V is in c orrect operatin g condi tion. Powe r s o ur ce Opera te yo ur T V only from the ty pe of pow er sourc e indicated on the ma rkin g labe l.
4 NS-39L400 NA14 Insignia 39 " LCD TV www.insig niaproduct s.com Insignia 39" L CD T V Introd uc ti on Cong ratula tions on y our pur chase of a high-quality Insign ia produ ct. Y our NS-39L400NA14 repr esents th e state of the art in L CD TV design and is designed fo r reliable and trouble-free per forman ce.
5 Insignia 39" LCD TV www.insig niaproduct s.com Instal ling a wa ll-mo unt brack et T o a ttach y o ur TV to a wall- mount br ack et: 1 Car efully pl ace y our TV face- down on a cushion ed, c lean surface to pr otect the scr een fr om damage s and scratches.
6 NS-39L400 NA14 Insignia 39 " LCD TV www.insig niaproduct s.com TV c o m p o n e n t s Packag e cont ents •3 9 " L C D T V • Remote contro l and batt eries (2 AAA ) • T V stand and sc.
7 Insignia 39" LCD TV www.insig niaproduct s.com Back # Item De scription DIGIT AL OUTPUT (OPTICAL) Connect a digit al audi o ampl ifier or home the ater syste m to this j ack to listen to T V audio t hrough the ampl ifie r speake rs . F or mor e informatio n, see “ Using di gital audio ” on pa ge 28 .
8 NS-39L400 NA14 Insignia 39 " LCD TV www.insig niaproduct s.com Remote control # Button Descr ip tio n (power) Pre ss to turn your TV on o r off (standby m ode). Wa rn i n g: When yo ur TV is off , pow e r still flo ws through it. T o disc onnect power , unplug the po wer cord.
9 Insignia 39" LCD TV www.insig niaproduct s.com W hat c o nnec tion should I use? Y our T V has sever al connection types for connec ti ng de vices to you r T V . F or the b est video qua lity , you should con nect a device to the be st available connec tion.
10 NS-39L400 NA14 Insignia 39 " LCD TV www.insig niaproduct s.com C onnecting a ca ble or sa te llite bo x Many cable or sa tellit e T V box es ha ve mor e than on e connection ty pe. T o get the b est video , you should use the best connec tion t ype available.
11 Insignia 39" LCD TV www.insig niaproduct s.com Usi ng DVI (s ame as HDMI but requi res an audi o connection) T o c onnect a cable or sat ellite bo x using D VI: 1 Make sure t hat yo ur T V ’ s po wer cor d is unp lugged and al l connected equipment i s turned off .
12 NS-39L400 NA14 Insignia 39 " LCD TV www.insig niaproduct s.com Usi ng compone nt video ( better) T o connec t a c abl e or satell ite box usi ng comp onen t vide o: 1 Make sure t hat yo ur T V ’ s po wer cor d is unp lugged and al l connected equipment i s turned off .
13 Insignia 39" LCD TV www.insig niaproduct s.com Us ing co mposite video (good) T o connec t a c able or satell ite box usi ng compo site video : 1 Make sure t hat yo ur T V ’ s po wer cor d is unp lugged and al l connected equipment i s turned off .
14 NS-39L400 NA14 Insignia 39 " LCD TV www.insig niaproduct s.com Using coaxial (go od) T o c onnect a cable or sat ellite bo x using coaxial: 1 Make sure t hat yo ur T V ’ s po wer cor d is unp lugged and al l connected equipment i s turned off .
15 Insignia 39" LCD TV www.insig niaproduct s.com C onnecting an ante nna o r cable T V (no bo x) T o c onnect an antenna or cable TV (no bo x): 1 Make sure t hat yo ur T V ’ s po wer cor d is unp lugged and al l connected equipment i s turned off .
16 NS-39L400 NA14 Insignia 39 " LCD TV www.insig niaproduct s.com C onnecting a D VD or Blu -ra y pla y er Many DVD or Blu- ray pla yer s have more than one c onnection type . T o get the best video, you should use the best conne ction type a vailab le.
17 Insignia 39" LCD TV www.insig niaproduct s.com Usi ng DVI (s ame as HDMI but requi res an audi o connection) T o c onnect a DVD or Blu-r ay pla yer us ing DVI: 1 Make sure th at your TV ’ s power cor d is unplugg ed and the DVD o r Blu-ray pla yer is turned off .
18 NS-39L400 NA14 Insignia 39 " LCD TV www.insig niaproduct s.com Usi ng compone nt video ( better) T o c onnect a DVD or Blu-ra y play er using component video: 1 Make sure th at your TV ’ s power cor d is unplugg ed and the DVD o r Blu-ray pla yer is turned off .
19 Insignia 39" LCD TV www.insig niaproduct s.com Us ing co mposite video (good) T o c onnect a DVD or Blu-ra y play er using composite video: 1 Make sure th at your TV ’ s power cor d is unplugg ed and the DVD o r Blu-ray pla yer is turned off .
20 NS-39L400 NA14 Insignia 39 " LCD TV www.insig niaproduct s.com C onnecting a gam e c onso le Usin g HD MI ( be st ) T o c onnect a game console us ing HDMI: 1 Make sure t hat yo ur T V ’ s po wer cor d is un plugged and the game console i s turned off .
21 Insignia 39" LCD TV www.insig niaproduct s.com Usi ng compone nt video ( better) T o c onnect a game console using component video: 1 Make sure t hat yo ur T V ’ s po wer cor d is un plugged and the game console i s turned off .
22 NS-39L400 NA14 Insignia 39 " LCD TV www.insig niaproduct s.com Us ing co mposite video (good) T o c onnect a game console using composite video: 1 Make sure t hat yo ur T V ’ s po wer cor d is un plugged and the game console i s turned off .
23 Insignia 39" LCD TV www.insig niaproduct s.com C onnecting a c o mp ute r Using V GA (most common ) T o c onnect a computer using VGA: 1 Make sure t hat yo ur T V ’ s po wer cor d is unp lugged and the comput er is t urned off .
24 NS-39L400 NA14 Insignia 39 " LCD TV www.insig niaproduct s.com Usin g HD MI ( be st ) T o c onnect a computer using HDMI: 1 Make sure t hat yo ur T V ’ s po wer cor d is unp lugged and the comput er is t urned off .
25 Insignia 39" LCD TV www.insig niaproduct s.com Usi ng DVI (s ame as HDMI but requi res an audi o connection) T o c onnect a computer using DVI: 1 Make sure t hat yo ur T V ’ s po wer cor d is unp lugged and the comput er is t urned off .
26 NS-39L400 NA14 Insignia 39 " LCD TV www.insig niaproduct s.com C onnecting a US B flash dr iv e T o c onnect a USB flash drive: 1 Plug a USB fl ash drive into the USB port on the side o f your T V . 2 If your T V is turned on wh en you connect the USB flash dr ive, press S or T to select Ye s in th e message that appears.
27 Insignia 39" LCD TV www.insig niaproduct s.com C onnecting head phon es When y ou con nect headphon es, the T V speakers a re mut ed. T o c onnect headphones: 1 Connect the headphon es to the /A UDIO OUT jack on the si de of y our T V . 2 In the scr een tha t opens, press W or X to high light Headphone , then p ress ENTE R .
28 NS-39L400 NA14 Insignia 39 " LCD TV www.insig niaproduct s.com C onnecting a basic h ome th ea ter sy stem Using digit al audi o T o c onnect a basic home theat er syst em using digital au dio: 1 Make sure that yo ur T V ’ s power cor d is unplugged and the home theater sy stem is turned off .
29 Insignia 39" LCD TV www.insig niaproduct s.com Usi ng analog audio When y ou connect a home theat er system to the /A UDIO OUT j ack, the T V speakers are mute d. T o c onnect a home theater sy stem using analog audio: 1 Make sure that yo ur T V ’ s power cor d is unplugged and the home theater sy stem is turned off .
30 NS-39L400 NA14 Insignia 39 " LCD TV www.insig niaproduct s.com C onnecting a hom e theat er sy stem with m ultip le dev ice s The c onnections y ou make de pend on the video and a udio jacks a vailable on your devices . Refe r to the documentatio n that came wi th your devices for connecti on information.
31 Insignia 39" LCD TV www.insig niaproduct s.com C onnecting po w er T o c onnect the pow er: 1 Plug the AC power cord into the AC IN connec tor on t he ba ck of yo ur T V. 2 Plug the other end of th e cable into a pow er outl et. Cauti on • Y our T V should only b e opera ted fr om the po wer sour ce indicate d on the labe l.
32 NS-39L400 NA14 Insignia 39 " LCD TV www.insig niaproduct s.com U si ng th e remote control Instal ling re mote cont rol ba tte ries T o i nstall remote c ontrol batteries: 1 Whil e pressin g the r elease latch on the back of the rem ote contro l, lift the ba tter y compar tm ent cover off the re mote co ntrol.
33 Insignia 39" LCD TV www.insig niaproduct s.com Tu r n i n g o n y o u r T V f o r t h e first time The first time you turn on your T V , the S etup Wizard opens . The Setup Wiz ard gui des you through setting up basic settings including the menu langua ge, tim e settin g, picture mode , TV signal source , an d the chann el list.
34 NS-39L400 NA14 Insignia 39 " LCD TV www.insig niaproduct s.com 13 Pr ess S or T to highli ght A ntenna , Cabl e , o r Satellite Bo x , then press EN TER . A If you sele ct Ant enna , your T V scans for availab le cha nne ls. The sca n may t ake several minutes.
35 Insignia 39" LCD TV www.insig niaproduct s.com C If you sele ct Satel lite Box , a message asks how you co nnected th e satell ite bo x to you r T V: •S e l e c t HD MI , Component, or A V , then press ENTER if you connect ed a sat ellite box to your T V using one of these ca bles.
36 NS-39L400 NA14 Insignia 39 " LCD TV www.insig niaproduct s.com On-screen menu o verview PIC TURE menu (T V mod e) AU D I O m e n u ( T V m o d e ) CHAN NELS men u ( T V mo de) SETTINGS menu (T.
37 Insignia 39" LCD TV www.insig niaproduct s.com Selecting a channel T o select a channel: • Pr ess CH or CH to go to the nex t or previous channel on the memoriz ed channel l ist. • Press the numb er bu ttons to enter the chan nel number you want, then wait for the chann el to change or press ENTE R to immediatel y change the channe l.
38 NS-39L400 NA14 Insignia 39 " LCD TV www.insig niaproduct s.com • Tin t —Adjusts the col or balan ce of th e pictur e. Use this co ntrol to mak e sk in tones loo k mo re natural. • Sharpness —A djusts the col or detail of image s. If you s et this control too h igh, da rk images m ay appear with li ght or wh ite edg es.
39 Insignia 39" LCD TV www.insig niaproduct s.com Setting th e powe r on picture mode Y ou can set the picture mode your T V uses when you turn it on. T o set th e power on picture mode: 1 Pr ess MENU . The on-scr een menu op ens. 2 Pr ess W or X to high light SET TINGS , then press T or ENTER .
40 NS-39L400 NA14 Insignia 39 " LCD TV www.insig niaproduct s.com Ad ju s t i n g t h e s o u n d Adjusting so und settin gs Y ou can adjust sound settings t o improve t he sound quality . Y ou also can rese t all sound sett ings to the factor y default.
41 Insignia 39" LCD TV www.insig niaproduct s.com Sel ec ting th e audi o out mod e If y our T V i s on when you conn ec t a devi ce into the /A UDIO OU T jack on the side of your T V , a scr een opens wher e you select which audio out m ode you want to use.
42 NS-39L400 NA14 Insignia 39 " LCD TV www.insig niaproduct s.com Changing channel sett ings Automatic ally scan ning for ch ann els When y ou scan f or cha nnels, y our T V sear ches f or channels with si gnals and stores the channel informatio n in the chann el lis t.
43 Insignia 39" LCD TV www.insig niaproduct s.com B If y ou s ele ct Cable , a message asks if you have a cable box: •S e l e c t No , then press ENTER if no cab le box is connected . Y our T V scans for availab le cha nne ls. The sca n may t ake several minutes.
44 NS-39L400 NA14 Insignia 39 " LCD TV www.insig niaproduct s.com Hiding ch annels Y ou can hide channels in the cha nnel list. When you press CH or CH , your TV skips the hidden channels. Y ou c an still tune to a hidden c hannel by pre ssing the number buttons fo r the channel .
45 Insignia 39" LCD TV www.insig niaproduct s.com Ad ding o r changi ng a ch annel l abel If a channel is no t already labeled, you can label the channe l to m ake it e asier to identi fy . Y ou can also relabel a channel that is already labe led.
46 NS-39L400 NA14 Insignia 39 " LCD TV www.insig niaproduct s.com Au tomati cally adjust ing the aspect ra tio Aut o As pe c t R at io automatic ally changes how the picture looks on t he screen (aspect r atio) b ased on the T V program yo u are view ing.
47 Insignia 39" LCD TV www.insig niaproduct s.com 5 Pr ess S or T to highli ght Chang e Passwor d , then press ENTER . The SET TINGS · P ARENT AL CONTROL S · CHA NGE P ASSW ORD screen opens. 6 Press the numb er butto ns to ente r a password, then enter the password again .
48 NS-39L400 NA14 Insignia 39 " LCD TV www.insig niaproduct s.com Blocking unr ate d T V Some T V pro grams , such as n ews and sp orts shows are n ot rat ed. W hen Bloc k Unr ate d TV i s t u r ne d on , T V prog rams tha t do not h ave r atings ar e blocked .
49 Insignia 39" LCD TV www.insig niaproduct s.com T o set par ental con trol lev els: 1 Pr ess MENU . The on-scr een menu op ens. 2 Pr ess W or X to high light SET TINGS , then press T or ENTER . T he SET TINGS men u opens . 3 Pr ess S or T to highli ght P arenta l Contro ls , then press ENTER .
50 NS-39L400 NA14 Insignia 39 " LCD TV www.insig niaproduct s.com Download ing rating information If the prog ram you are viewing has downloada ble rating in formation, you can download the informatio n to use whe n setting parental controls. T o d ownload ra ting inf ormation: 1 Pr ess MENU .
51 Insignia 39" LCD TV www.insig niaproduct s.com U sing close d captio ning Closed c aptioni ng display s a t ext ver sion of the T V program audi o or dis plays inform atio n provi ded by the broa dcas ter . T urning clos ed captioning on or off T o tur n closed captioning on or off : 1 Pr ess MENU .
52 NS-39L400 NA14 Insignia 39 " LCD TV www.insig niaproduct s.com Selec tin g the digita l closed captioning mo de Digita l channels usually ha ve one or mor e closed captioning modes. The C C1 mode usually displays a text ve rsion of the T V prog ram audio in a small banner .
53 Insignia 39" LCD TV www.insig niaproduct s.com 6 Pr ess S or T to hi ghligh t an opt ion, then press ENTE R . Y ou can sele ct: • Size — Se lec ts t he font size. • Fon t —Selects the fon t style . • Te x t C o l o r —Selects the c olor for the words .
54 NS-39L400 NA14 Insignia 39 " LCD TV www.insig niaproduct s.com Setting th e sleep timer Y ou can specify the amount of tim e befo re your T V automa ticall y tur ns of f . T o set th e sleep timer: 1 Pr ess MENU . The on-scr een menu op ens. 2 Pr ess W or X to high light SET TINGS , then press T or ENTER .
55 Insignia 39" LCD TV www.insig niaproduct s.com Labeling an in put sour ce Y ou can a dd a la bel to an inp ut sou rce to ma ke it easier t o iden tify . T o l abel an input sour ce: 1 Pr ess MENU . The on-scr een menu op ens. 2 Pr ess W or X to high light SET TINGS , then press T or ENTER .
56 NS-39L400 NA14 Insignia 39 " LCD TV www.insig niaproduct s.com Us i n g I N l i n k INlink let s you c ontrol H DMI CEC-compatible devices connec ted to the HDMI jacks o n your T V u s i n g t h e re m o t e c o nt ro l t ha t c a me w it h y o u r T V.
57 Insignia 39" LCD TV www.insig niaproduct s.com T urning TV Auto P ow er On on or off When INli nk is turned on and you turn on an HDMI CEC device, T V A uto P ow er On turns on y our TV automati call y . T o tur n T V Auto Po wer On on or off : 1 Pr ess MENU .
58 NS-39L400 NA14 Insignia 39 " LCD TV www.insig niaproduct s.com Displa ying a list of INlink-com pati ble (HDMI CEC) devi ces Y ou ca n display a list of HDMI CEC devices t hat are connec te d to your T V . T o di splay a list of INlink-compa tible (HDMI CEC) devi ces: 1 Pr ess MENU .
59 Insignia 39" LCD TV www.insig niaproduct s.com Opening an INlink-comp atible devic e ’ s root menu Y ou c an open an INlink-compa tibl e device ’ s root menu , then use your T V ’ s re mote c ontr ol to c ontr ol the de vice. T o open an INlink-c ompatible device ’ s root menu : 1 Pr ess MENU .
60 NS-39L400 NA14 Insignia 39 " LCD TV www.insig niaproduct s.com Browsing p hot os T o br owse phot os: 1 Swit ch t o U SB m o de. S ee “ Switchin g to U SB mode ” o n pag e 59 . Th e PHOT OS me nu ope ns. 2 Pr ess S or T to highli ght Br owse Photos , then press ENTER .
61 Insignia 39" LCD TV www.insig niaproduct s.com V iewi ng fav orite photos After you cr eated your fa vori te phot o list, y ou can brow se amon g your fa vorit e photos qu ickly . T o view favorit e photos: 1 Swit ch t o U SB m o de. S ee “ Switchin g to U SB mode ” o n pag e 59 .
62 NS-39L400 NA14 Insignia 39 " LCD TV www.insig niaproduct s.com C usto mizing sli deshow setting s Y ou c an customi ze the sl ideshow set tings, includi ng Repeat , Shuffle , Speed , and Tr a n s i t i o n . T o customize slideshow set tings: 1 Swit ch t o U SB m o de.
63 Insignia 39" LCD TV www.insig niaproduct s.com Tr o u b l e s h o o t i n g Restorin g sett ings to the de faults When you restore default settings, all the settings you hav e customized (includi ng parental controls) are reset. T o restore setti ngs to the defau lts: 1 Pr ess MENU .
64 NS-39L400 NA14 Insignia 39 " LCD TV www.insig niaproduct s.com V ideo and audio Problem Solution Pictur e does not fill t he scre en. Ther e are bla ck bars ar ound the pictur e. • Change t he aspect r atio. An incr easing a mount of digital T V and movies ar e presen ted in wide scr een (1 6:9).
65 Insignia 39" LCD TV www.insig niaproduct s.com Only sn ow (noi se) appea rs on the screen. • T r y another channel. The station may be exper ien cing prob lems. • Make sure that t he antenna or cable T V is connec ted correc tly and secur ely .
66 NS-39L400 NA14 Insignia 39 " LCD TV www.insig niaproduct s.com Remote control Good pictur e, but no sound. • Incr ease th e volu me. • Make sure that t he sound is not muted. • Mak e sure that you do not have headphon es conne c ted . When headphones are connec ted, no sound comes fr om the T V speakers.
67 Insignia 39" LCD TV www.insig niaproduct s.com Gener al Prob lem So lution No pow er . • Make sure that the power cord is correctl y connec ted to your TV and a pow er outle t. • Unplug the pow er cor d, wa it 60 seconds, then plug the cord back in and turn on your T V .
68 NS-39L400 NA14 Insignia 39 " LCD TV www.insig niaproduct s.com INlin k ( CEC -comp atible) devi ce Prob lem So lution My T V is not displayi ng the vid eo from the connect ed CEC device . • Make sur e that the HDMI cab le is c onnected secure ly to yo ur T V and the device .
69 Insignia 39" LCD TV www.insig niaproduct s.com My T V does not turn on wh en I turn on my device . • Make sure that the INlink fe ature i s turned on. See “ T urning INlink on or off ” on page 56 . • Make sure that TV A ut o P ow e r On is se t to On on th e INlink menu.
70 NS-39L400 NA14 Insignia 39 " LCD TV www.insig niaproduct s.com Specifica tions Spec ificat ions ar e subj ect to cha nge witho ut noti ce. Dimensions and weight Screen Disp lay r eso lut ions Tu n e r Inputs Outputs Audio Pow er Miscellaneous Without stand 36.
71 Insignia 39" LCD TV www.insig niaproduct s.com P ro gra mming univ ersa l re mot e cont ro l s Y ou c an operat e your Insignia T V with a new or exist ing u niver sal rem ote control. T o progra m a u nivers al rem ote con trol: 1 See the t able in “ Common univer sal remo te control codes ” for common c odes.
72 NS-39L400 NA14 Insignia 39 " LCD TV www.insig niaproduct s.com Leg al no t i ces FC C Statement This dev ice complies with Part 15 o f the FCC Rules.
73 Insignia 39" LCD TV www.insig niaproduct s.com One -year limited war ranty - Insig nia T elev ision s Definitions : Insignia Products ("Insi gnia") warrants to you, the o riginal pur.
ww w .insigni aproducts.co m (877) 467-428 9 Dist ribut ed b y Bes t Buy Pur chasi ng , LL C 7601 P enn A venue South, Richfield, MN 55423-3645 USA © 2013 BBY Solutions, Inc. All righ ts rese r ved . INSIGNIA is a tradema rk of BBY Solutions , Inc. Regis ter ed in some c ountries .
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Insignia NS-39L400NA14 è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Insignia NS-39L400NA14 - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Insignia NS-39L400NA14 imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Insignia NS-39L400NA14 ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Insignia NS-39L400NA14, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Insignia NS-39L400NA14.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Insignia NS-39L400NA14. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Insignia NS-39L400NA14 insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.