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IBM Netcool®/Proviso® 4.3-W Tivoli Document Revision R2E1 Cisco IP T elephony T echnology Pack User’ s Guide.
Notices This infor mation was dev eloped for products and ser vices offered in the U .S .A. IBM ® may not offer the products , ser vices, or feat ures discussed in this document in other countrie s . Consult your loca l IBM representative for information about the products and ser vices cur rently available in y our area.
Questions on the capabilities of non-IBM products should be addressed to the suppliers of those products. All statements reg arding IBM’ s future direction or intent are subject to change or wi thdrawal without notice , and represent g oals and objecti ves only .
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Netcool/Pro viso Cisco IP T elephony T echno logy Pack User’ s Guide, Version 4.3-W v Co n te n t s Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents vi Netcool/Pro viso Cisco IP T elephony T echno logy P ack User ’ s G uide, V ersion 4.3-W Cluster Call Distribu tion Detail Char t . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Cluster Call Distribu tion Group .
Con tent s Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, V ersion 4.3-W vii P erfmon MO H R esource . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 P erfmon PS TN Detail Char t .
Contents viii Netcool/Pro viso Cisco IP T elephony T ec hnology P ack User ’ s Guide, V ersion 4.3-W Pre-Requisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Con tent s Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, V ersion 4.3-W ix V o IP DeviceT ype . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents x Netcool/Pro viso Cisco IP T elephony T echnology P ack User ’ s G uide, V ersion 4.3-W CauseMisdial e dT runkPr efix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193 CauseNet workOutOfO rder .
Con tent s Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, V ersion 4.3-W xi Cluster Numb er of Direc t V oiceM a il C alls (Nb). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229 Cluster Percentage of Co mpa ny Calls (percent) .
Contents xii Netcool/Proviso Cisco IP T elephon y T echnology Pack User’ s Guide, V ersion 4.3-W ClusterEr l ang B . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265 ClusterEr l ang .
Con tent s Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, V ersion 4.3-W xiii Encr yptedRegisteredPhones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301 F orwardT oV oiceMail .
Contents xiv Netcool/Pro viso Cisco IP T elephony T echnology P ack User ’ s G uide, V ersion 4.3-W Interface Pack et Loss (perce nt) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 337 Interface T hroughput In (kbps) .
Con tent s Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, V ersion 4.3-W xv P ercentage of Successful Calls (Nb) CME(Bulk) V OIP Cisco . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 373 P ercentage of T ollBypass Calls (percent) CME(Bulk) V OIP Cisco .
Contents xvi Netcool/Pro viso Cisco IP T elephony T echnology P ack User ’ s G uide, V ersion 4.3-W SNMP R esponse Time (ms) (avg last hour). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 409 SNMP R esponse Time (ms) (avg last hour).
Con tent s Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, V ersion 4.3-W xvii Other T asks and Consider ations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 455 V erifyi ng R esourc e s .
Contents xviii Netcool/Pro viso Cisco IP T elephony T ec hnology P ack User ’ s Guide, V ersion 4.3-W.
Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, V ersion 4.3-W xix Pr e f a c e This manual describes the Netcool/P roviso Cisco IP T elephony T ec hnolog y P ack, focusing on the Cisco IP T elephony environment.
Preface xx Netcool/Proviso Cisco IP T elephon y T echno logy Pack User’ s Guide, V ersion 4.3-W • Chapter 4, Element and Sub-Element Properties Describes the properties that the Cisco IP T elephony T echnolog y Pac k discov ers during the inv entor y process .
Preface Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, V ersion 4.3-W xxi • Netcool/Proviso T echnolog y P acks extend the Netcool/Proviso system with ser v ice-ready re ports for network operations , business dev elopment, and customer viewing .
Preface xxii Netcool/Pro viso Cisco IP T elephony T ec hnology P ack User ’ s Guide, V ersion 4.3-W.
Netcool/Pro viso Cisco IP T elephony T echno logy Pack User’ s Guide, Version 4.3-W 1 Chapter 1: Intr oduc tion This chapter discusses the following topics: Over view Netcool/Proviso T echnolog y Pa.
Chapter 1: Introduction 2 Netcool/Proviso Cisco IP T elephon y T ec hnology Pack User’ s Guide, Version 4.3-W T ec hnolog y P ack. The grouping r ules use the properties and values defined within inv entor y formulas or adaptor design files to filter th e sub-elements into their appropri ate collection or reporting g roups .
Chapter 1: Introduction Netcool/Pro viso Cisco IP T elephony T echno logy Pack User’ s Guide, Version 4.3-W 3 CME Operation The C ME is designed to w ork with data that is g athered over the space of one hour .
Chapter 1: Introduction 4 Netcool/Proviso Cisco IP T elephon y T ec hnology Pack User’ s Guide, Version 4.3-W A T ec hnolog y P ack reporter set is a related g roup of repor ts that provide performan ce infor mation on a specific set of devices or resources that exist in a netw ork.
Chapter 1: Introduction Netcool/Pro viso Cisco IP T elephony T echno logy Pack User’ s Guide, Version 4.3-W 5 NO TES.
Chapter 1: Introduction 6 Netcool/Proviso Cisco IP T elephon y T ec hnology Pack User’ s Guide, Version 4.3-W.
Netcool/Pro viso Cisco IP T elephony T echno logy Pack User’ s Guide, Version 4.3-W 7 Chapter 2: Suppor ted Re por ts This chapter discusses the following topics: Over view The Cisco IP T elephony T.
Chapter 2: Supported Repor ts 8 Netcool/P r oviso Cisco IP T elephony T echno logy P ack User ’ s G uide, V ersion 4.3-W ...Infrastructure ......CallManager Server ......PSTN Gateway .........Interface .........Device .........DSP Card ......Media Devices .
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echno logy Pack User’ s Guide, Version 4.3-W 9 Repor ts This technolog y pack pro vides the following repor ts: CCM Server Qualit.
Chapter 2: Supported Repor ts 10 Netcool/Pro viso Cisco IP T elephony T ec hnology P ack User ’ s Guide, V ersion 4.3-W Gatekeeper Availability Re source Detail Chart Gatekeeper Device Quality Resou.
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, V ersion 4.3-W 11 PSTN Gateway E1/T1Availability Resource Top 10 CDR Call Completion Top 10 CDR Ca.
Chapter 2: Supported Repor ts 12 Netcool/Pro viso Cisco IP T elephony T ec hnology P ack User ’ s Guide, V ersion 4.3-W C CM Ser ver Quality Resource D etail Char t Description Detail chart showing CallManager cluster and ser ver quality .
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, V ersion 4.3-W 13 CC M S e r ve r Q u a l i t y R e s o u r c e Description Re source summar y char t showing CallMa nager cluster and se rver quali ty .
Chapter 2: Supported Repor ts 14 Netcool/Pro viso Cisco IP T elephony T ec hnology P ack User ’ s Guide, V ersion 4.3-W C CM Sql Server Gr oup Description Group summar y chart showing Ca llMa nager SQL ser ver u sage.
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, V ersion 4.3-W 15 C CM Sql Server Resour ce Det ail Chart Description Detail chart showing CallManager SQL ser ver usage.
Chapter 2: Supported Repor ts 16 Netcool/Pro viso Cisco IP T elephony T ec hnology P ack User ’ s Guide, V ersion 4.3-W C CM Sql Server Res ourc e Description Re source summar y chart showing CallManager SQL ser v er usag e.
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, V ersion 4.3-W 17 CDR Call Distribution Detail Char t Description Detail chart showing the specific sub-element call dist ribution based on infor mation collected th rough CDRs and CMRs .
Chapter 2: Supported Repor ts 18 Netcool/Pro viso Cisco IP T elephony T ec hnology P ack User ’ s Guide, V ersion 4.3-W CDR Call Distribution Group Description Group summar y chart showing the specific sub-element ca ll distribution based on info rmation collected thr ough CDRs and CMRs .
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, V ersion 4.3-W 19 CDR Call Distribution Resource Description R esource summary chart showing the specific sub-ele ment call dist ribution based on information collected through CDRs and CMRs .
Chapter 2: Supported Repor ts 20 Netcool/Pro viso Cisco IP T elephony T ec hnology P ack User ’ s Guide, V ersion 4.3-W NOC Reporting > VOIP > Cisco > IP T elephony Call Detail Record > .
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, V ersion 4.3-W 21 CDR Quality Detail Char t Description Detail chart showing the specific sub-e lement quality ba sed on infor mation collected through Call Detail records (call signaling) and Call Maintenance R ecords .
Chapter 2: Supported Repor ts 22 Netcool/Pro viso Cisco IP T elephony T ec hnology P ack User ’ s Guide, V ersion 4.3-W Perfmon MOH Resource Perfmon PSTN Resource Perfmon Security Resource Top 10 CD.
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, V ersion 4.3-W 23 CDR Quality Group Description Group summar y chart showing the specific sub-elemen t quality based on infor mat ion collected through Call Detail records (call signaling) and Call Maintenance Records .
Chapter 2: Supported Repor ts 24 Netcool/Pro viso Cisco IP T elephony T ec hnology P ack User ’ s Guide, V ersion 4.3-W CDR Quality Resource Description Re source summar y chart showing the specific sub-elem ent quality based on infor mation collected through Call Detail records (c all signaling) and Call Maintenance Records .
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, V ersion 4.3-W 25 NOC Reporting > VOIP > Cisco > IP T elephony Ca ll Detail Record > E.
Chapter 2: Supported Repor ts 26 Netcool/Pro viso Cisco IP T elephony T ec hnology P ack User ’ s Guide, V ersion 4.3-W CDR Utilization Det ai l Ch art Description Detail chart showing the specific sub-element utilizat ion based on infor mation collected through CDRs and CMRs .
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, V ersion 4.3-W 27 CDR Utilization Group Description Group summar y chart showing the specific sub-elemen t utilization based on infor mation collected through CDRs and CMRs .
Chapter 2: Supported Repor ts 28 Netcool/Pro viso Cisco IP T elephony T ec hnology P ack User ’ s Guide, V ersion 4.3-W CDR Utilization Resource Description Resource summary chart showing the specific sub-elem ent utilization based on infor mation collected through CDRs and CMRs .
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, V ersion 4.3-W 29 NOC Reporting > VOIP > Cisco > IP T elephony Call Detail Record > Ex.
Chapter 2: Supported Repor ts 30 Netcool/Pro viso Cisco IP T elephony T ec hnology P ack User ’ s Guide, V ersion 4.3-W CDR V oiceMail Usage Detail Char t Description Detail chart showing the speci fic sub-element voicemail ut ilization based on infor mation collected through CDRs and CMRs .
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, V ersion 4.3-W 31 CDR V oiceMail Usage Resource Description Re source summar y chart showing the specific sub-elemen t voicemail utilization based on inform ation collected through CDRs and CMRs .
Chapter 2: Supported Repor ts 32 Netcool/Pro viso Cisco IP T elephony T ec hnology P ack User ’ s Guide, V ersion 4.3-W NOC Reporting > VOIP > Cisco > IP T elephony Call Deta il R ecord >.
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, V ersion 4.3-W 33 Cluster Call Distribution Detail Char t Description Detail chart showing cluster call distribution base d on infor mation collected through CDRs and CMRs .
Chapter 2: Supported Repor ts 34 Netcool/Pro viso Cisco IP T elephony T ec hnology P ack User ’ s Guide, V ersion 4.3-W Cluster Call Distribution Group Description Group summar y chart showing cluster call distribution ba sed on infor mation collected through CDRs and CMRs .
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, V ersion 4.3-W 35 Cluster Call Distribution Resour ce Description Re source summar y c har t show ing clus ter call distribu tion based on information co llec ted through CDRs and CMRs .
Chapter 2: Supported Repor ts 36 Netcool/Pro viso Cisco IP T elephony T ec hnology P ack User ’ s Guide, V ersion 4.3-W Cluster Erlang-B Group Description Group summar y report for predic ting call loss in a cluster .
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, V ersion 4.3-W 37 Cluster IP vs L egac y Detail Char t Description Detail chart showing cluster company call distribution ba sed on infor mation collected through CDRs and CMRs .
Chapter 2: Supported Repor ts 38 Netcool/Pro viso Cisco IP T elephony T ec hnology P ack User ’ s Guide, V ersion 4.3-W Cluster IP vs L egac y Resourc e Description Re source summar y chart showing cluster company call distribution based on infor m ation collected through CDRs and CMRs .
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, V ersion 4.3-W 39 Cluster Quality D etail Chart Description Detail chart showing cluster quality based on infor mation co llected throug h Call Detail R ecords (call signal ing ) and Call Maintenance Records .
Chapter 2: Supported Repor ts 40 Netcool/Pro viso Cisco IP T elephony T ec hnology P ack User ’ s Guide, V ersion 4.3-W Cluster Quality Group Description Group summar y chart showing cluster quality based on information collected through Call Detail R ecords (call signaling) and Call Maintenance Records .
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, V ersion 4.3-W 41 Cluster Quality Resource Description Re source summar y chart showing cluster quality based on in for mation collected through Call Detail R ecords (call signaling) and Call Maintenance Records .
Chapter 2: Supported Repor ts 42 Netcool/Pro viso Cisco IP T elephony T ec hnology P ack User ’ s Guide, V ersion 4.3-W Global VOIP.
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, V ersion 4.3-W 43 Cluster Utilization Detail Char t Description Detail chart showing cluster utilization based on infor mation collected through CDRs and CMRs .
Chapter 2: Supported Repor ts 44 Netcool/Pro viso Cisco IP T elephony T ec hnology P ack User ’ s Guide, V ersion 4.3-W Cluster Utilization Group Description Group summar y chart showing cluster utilization base d on infor mation collected through CDR s and CMRs .
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, V ersion 4.3-W 45 Cluster Utilization MLH Resource Description Re source summar y repor t showing cluster utilizat ion based on multi-line hunt (MLH) metrics.
Chapter 2: Supported Repor ts 46 Netcool/Pro viso Cisco IP T elephony T ec hnology P ack User ’ s Guide, V ersion 4.3-W Cluster Utilization Resource Description Resource summary chart showing cluster utilization ba sed on infor mation collected through CDRs and CMRs .
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, V ersion 4.3-W 47 Cluster V oiceMail Usage Detail C har t Description Detail chart showing cluster voicemail utilization based on infor mation collected through CDRs and CMRs .
Chapter 2: Supported Repor ts 48 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Cluster V oiceMail Usage Resourc e Description Re source summar y chart showing cluster voicemail utiliz ation based on infor mation collected through CDRs and CMRs .
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 49 Errors on Cluster by Codec Description Resource summary re por t for codec er rors in a cluster .
Chapter 2: Supported Repor ts 50 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W NOC Reporting > VOIP > Cisco > IP T ele phony Call De tail R ecord >.
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 51 Gatekeeper A vailability Resource Detail Char t Description Detail chart based on gatekee per devi ce reachability and response time.
Chapter 2: Supported Repor ts 52 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Gatekeeper A vailability Resource Description Re source summar y chart based on gatekeeper device reachability and response time .
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 53 Gatek eeper D evice Qualit y Resource D etail Char t Description Detail chart base d on gatekeeper device CPU utilization and netw ork er rors .
Chapter 2: Supported Repor ts 54 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Gate keeper D evice Qual ity Re source Description Re source summar y chart based on gatekeeper devic e CPU utilizati on and network errors .
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 55 Gatekeeper Inter face A vailabi lity Resource Detail Char t Description Detail chart showing ga te keeper’ s interface availability percentage.
Chapter 2: Supported Repor ts 56 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Gatekeeper Inter face A vailability Resource Description Re source summar y chart showing g a te kee per’ s interface availability percentage.
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 57 Gatekeeper Inter face Utilization Resour ce Detail Char t Description Detail chart showing g a te kee per’ s interf ace bandwidth utiliz ation percentage.
Chapter 2: Supported Repor ts 58 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Gatekeeper Inter face Utilizat ion Resource Description Resource summary chart showing g atekeeper’ s interface bandw idth utilization percentag e.
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 59 Global VOIP Description A multi-techno logies repor t that targets the customerís de cision mak er.
Chapter 2: Supported Repor ts 60 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Cluster Utilization Resource PSTN Gateway Device Quality Resource Detail Chart Top 10 E1/T1 Utilization Resource Drilled Down From None.
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 61 K-F ac tor Detail Char t Description Detail repor t on listening quality using ITU-standard K-Factor metrics .
Chapter 2: Supported Repor ts 62 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W K-F ac tor Group Description Group summar y report on listening quality us ing ITU-standard K-F actor metrics.
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 63 Drilled Down From None..
Chapter 2: Supported Repor ts 64 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W K-F ac tor Resource Description Re source summar y repor t on listening qualit y using ITU-standard K-Factor metrics .
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 65 NOC Reporting > VOIP > Cisco > IP T ele phony Ca ll Detail R ecord > .
Chapter 2: Supported Repor ts 66 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Media Devic e Group Description Group summar y chart showing the media devi ce’ s registration availability percentage.
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 67 Media Devic e Resou rce Detail C hart Description Detail chart showing the media device’ s registration availabi lity per ce n ta g e .
Chapter 2: Supported Repor ts 68 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Media Devic e Resour ce Description Re source summar y chart showing the media devi ce’ s re gist ration av ai lability percentag e .
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 69 P er fmon Active Calls Detail Char t Description Detail repor t for Microsoft performance counter metrics.
Chapter 2: Supported Repor ts 70 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W P er fmon A ctiv e C alls Group Description Group summar y re por t for Microsoft perfor mance counter metrics.
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 71 Pe r f m o n Ac t i v e C a l l s R e s o u r c e Description Re source summar y repor t for Microsoft performance counter metrics.
Chapter 2: Supported Repor ts 72 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Drilled Down From Perfmon Active Calls Group Perfmon MOH Group Perfmon PSTN Grou.
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 73 P er fmon MOH Detail Ch ar t Description Detail repor t for P erfmon Music on Hold (MOH) counter metrics .
Chapter 2: Supported Repor ts 74 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W P er fmon MOH Group Description Group summar y report for P erfmon Musi c on Hold (MOH) counter metrics .
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 75 P er fmon MOH Resour ce Description Resource summar y re port for Perfmon Mu sic on Hold (MOH) counter metrics .
Chapter 2: Supported Repor ts 76 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Pe r f m o n P S T N D e t a i l C h a r t Description Detail re por t for Perfmon PSTN counter metri cs.
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 77 Pe r f m o n P S T N G r o u p Description Group summar y re por t for P erfmon PSTN counter metrics .
Chapter 2: Supported Repor ts 78 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Pe r f m o n P S T N R e s o u r ce Description Resource summar y re port for Perfmon PSTN counter metr ics.
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 79 Drilled Down From Perfmon PSTN Group.
Chapter 2: Supported Repor ts 80 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Pe r f m o n S e c u r i t y D e t a i l C h a r t Description Detail chart for P erfmon counter metrics on activ e calls .
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 81 Pe r f m o n S e c u r i t y G r o u p Description Group summar y report for P erfmon security metrics .
Chapter 2: Supported Repor ts 82 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Pe r f m o n S e c u r i t y R e s o u r ce Description Resource summar y re port for Perfmon security metric s.
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 83 Drilled Down From Perfmon Security Group.
Chapter 2: Supported Repor ts 84 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W PSTN Gateway A vailability Resource Detail Chart Description Detail chart based on PSTN g atewa y er rors and av ailability on the network.
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 85 PSTN Gateway A va ilability Resource Description Re source summar y chart based on PSTN g ateway errors and availability on the network.
Chapter 2: Supported Repor ts 86 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W PSTN Gateway Device DS0 Usage Detail Char t Description Detail chart showing PSTN g a te way DS0 usage and quality .
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 87 PSTN Gateway Devic e Quality Resource Detail Char t Description Detail chart showing PSTN ga te way CPU utilization, number of pac kets , and er rors .
Chapter 2: Supported Repor ts 88 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W PSTN Gateway Devic e Quality Resource Description Re source summar y chart showing PSTN g ate wa y CPU utilization, number of pac kets , and er rors .
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 89 PSTN Gateway DSP Car d Resource Detail Char t Description Detail char t showing DSP ca rd u tl ization percentag e.
Chapter 2: Supported Repor ts 90 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W PSTN Gateway DSP Ca rd Resource Description Resource summar y chart showing DSP card utliza tion per ce ntage.
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 91 PSTN Gateway E1/T1 A vailability Resource Detail Char t Description Detail chart showing E1 or T1 interface availability .
Chapter 2: Supported Repor ts 92 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W PSTN G ateway E1/T1 Inter face Ut ilization Resource Detail Char t Description Detail chart showing E1 or T1 interface utilization percentag e.
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 93 PSTN G ateway E1/T1 Inter f ace Utilization Resourc e Description Resource summary chart showing E1 or T1 interface utilization perce ntag e.
Chapter 2: Supported Repor ts 94 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W PSTN Gateway E1/T1A vailability Resource Description Re source summar y chart showing E1 or T1 interfac e av ailability .
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 95 To p 1 0 C D R C a l l C o m p l e t i o n Description T op 10 and bottom 10 extensions, g atewa ys, or pa ths based on successful or unsuccessful calls .
Chapter 2: Supported Repor ts 96 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W NOC Reporting > VOIP > Cisco > IP T ele phony Call Detail R ecord > .
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 97 To p 1 0 C D R C a l l D u r a t i o n Description T op 10 extensions, gateways , or pa ths base d on total call duration.
Chapter 2: Supported Repor ts 98 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W NOC Reporting > VOIP > Cisco > IP T ele phony Call Detail R ecord > .
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Version 4.3-W 99 To p 1 0 C D R K - F a c t o r Description T op-10 CDR data using IDU-st andard K-factor metrics.
Chapter 2: Supported Repor ts 100 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Drills Down T o K-Factor Detail C hart Drilled Down From None.
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 101 T o p 10 CDR Number of Calls Description T op 10 extensions, gateways , or paths based on tota l number of incoming or outg oing calls to PSTN .
Chapter 2: Supported Repor ts 102 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W NOC Reporting > VOIP > Cisco > IP T ele phony Call Detail R ecord >.
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 103 T o p 10 CDR Number of Er rors Description T op 10 extensions, gateways , or paths based on total number of errors.
Chapter 2: Supported Repor ts 104 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W NOC Reporting > VOIP > Cisco > IP T ele phony Call Detail R ecord >.
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 105 T op 10 Cluster Call Completio n Description T op 10 and bottom 10 clusters based on th e percentage of succes sful calls .
Chapter 2: Supported Repor ts 106 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W T op 10 Cluster Number o f Calls Description T op 10 clusters based on numb er of incoming and outgoing calls.
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 107 To p 1 0 C l u s t e r N u m b e r o f E r r o r s Description T op 10 cluster based on nu mber of er rors .
Chapter 2: Supported Repor ts 108 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W T o p 10 E1/T1 Utiliz ation Resource Description T op 10 E1 or T1 interfaces based on bandwidth utiliz ation percentage.
Chapter 2: Supported Repor ts Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 109 NO TES.
Chapter 2: Supported Repor ts 110 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W.
Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 111 Chapter 3: Devices and Ser vices This chapter discusses the following topics: Over view This chapter provides a summar y of Cisco IP T ele phony device technolog y that the Cisco IP T elephony T echnolog y P ack is designed to support.
Chapter 3: Devices and Ser vices 112 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Cat egories of Ser vice Repor ting The technolog y pack provides the followi.
Chapter 3: Devices and Ser vices Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 113 Sources of Collected Data The Netcool/Proviso Cisco IP T ele phony T echnolog y P ack uses both SNMP and bulk data collection.
Chapter 3: Devices and Ser vices 114 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W The following figure illustrates the technolog y pack’ s data collection architecture in a CCM environment: P or t f or SQL Acc ess CallManager Publisher r uns on an MS-SQL2000 ser v er .
Chapter 3: Devices and Ser vices Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 115 • With pre-4.4.3 Netcool/Proviso v ersions , ensure that the dc.c fg file contains a URI for each CCM Publisher bulk adaptor , and that the URI matc hes the URI of the associated data source in the odbc.
Chapter 3: Devices and Ser vices 116 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W P re-Requisites This section describes the pre-requ isites for the Netcool/Proviso Cisco IP T elephony T echnolog y P ack.
Chapter 3: Devices and Ser vices Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 117 In addition, the following enter p rise pa ra me ters must be set: • LocalCDRP ath — A directory for local CDR files written b y Ci sco CallManager.
Chapter 3: Devices and Ser vices 118 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W NO TES.
Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 119 Chapter 4: Element and Sub-Element Pr o p e r t i e s This chapter discusses the following topics: Over view .
Chapter 4: Element and Sub-Element Properties 120 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W AP_ifT ype Description Open-for mat name of the specific type of resour ce re presented (for example, Ethernet and DS1).
Chapter 4: Ele ment and Sub-Elem ent Properties Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 121 CDRclusterId Description The cluster identifier. Used with bulk data. Captured in Disco very Formulas None. Used in CME F ormulas None.
Chapter 4: Element and Sub-Element Properties 122 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W CDRcustomerId Description The customer identifier. Used with bulk data. Captured in Disco very Formulas None. Used in CME F ormulas None.
Chapter 4: Ele ment and Sub-Elem ent Properties Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 123 CDRsiteId Description The site identifie r. Used with bulk data. Captured in Disco very Formulas None. Used in CME F ormulas None.
Chapter 4: Element and Sub-Element Properties 124 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W cdrT ype Description The type of Call Detail Record (CDR) — for example, Extension, Gateway , P ath. Used with bulk data.
Chapter 4: Ele ment and Sub-Elem ent Properties Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 125 clusterId Description This proper ty has been replaced by CDRclusterId . Captured in Disco very Formulas None. Used in CME F ormulas None.
Chapter 4: Element and Sub-Element Properties 126 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W customerId Description This proper ty has been replaced by CDRcustomerId . Captured in Disco very Formulas None. Used in CME F ormulas None.
Chapter 4: Ele ment and Sub-Elem ent Properties Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 127 Element.NAME Description The name of a Cisco IP element. Captured in Disco very Formulas None. Used in CME F ormulas None.
Chapter 4: Element and Sub-Element Properties 128 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Element.ST A TE Description Indicates whether a n element is acti ve . Captured in Disco very Formulas None. Used in CME F ormulas None.
Chapter 4: Ele ment and Sub-Elem ent Properties Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 129 FA M I LY Description Identifies a sub-element for repor ting and sub-element grouping purposes . Captured in Disco very Formulas None.
Chapter 4: Element and Sub-Element Properties 130 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W NAME Description The path name of collect ed path sub-elements . Captured in Disco very Formulas None. Used in CME F ormulas None.
Chapter 4: Ele ment and Sub-Elem ent Properties Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 131 siteId Description This proper ty has been replaced by CDRsiteId . Captured in Disco very Formulas None. Used in CME F ormulas None.
Chapter 4: Element and Sub-Element Properties 132 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W ST A TE Description Indicates whether t he entr y is activ e. Captured in Disco very Formulas None. Used in CME F ormulas None.
Chapter 4: Ele ment and Sub-Elem ent Properties Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 133 V oIPCallMgrClust erId Description The cluster ID . T his value is ba sed on the following MIB v alues: • ccmClusterId , with CallManager devices.
Chapter 4: Element and Sub-Element Properties 134 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W V oIPCallMgrC ustomerId Description The customer ID . T his value is based on the following MIB v alues: • sysName , with PSTN Gateway E1/T1 interf aces and PSTN Gateway DSP .
Chapter 4: Ele ment and Sub-Elem ent Properties Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 135 V oIPCallMgrDSPMaxChannel Description The maximum number of channels allow ed in each DSP . T he v alue of this prop erty is based on the MIB object cdspCardMaxChanPerDSP .
Chapter 4: Element and Sub-Element Properties 136 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W V oIPCallMgrF ileSystemName Description The file ser ver name, based on the MIB value hrStorageDescr . Captured in Disco very Formulas CCM_Server_FileSystem Used in CME F ormulas None.
Chapter 4: Ele ment and Sub-Elem ent Properties Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 137 V oIPCallMgrGatewayIpA ddress Description The last known IP Address of the g ateway . The value of this property is based on the MIB object ccmGatewayInetAddress .
Chapter 4: Element and Sub-Element Properties 138 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Vo I P C a l l M g r G a t e w a y N a m e Description The name that the CallManager assigns to the gateway . Captured in Disco very Formulas CCM_Gateway_ Device Used in CME F ormulas None.
Chapter 4: Ele ment and Sub-Elem ent Properties Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 139 Vo I P C a l l M g r G a t e w a y Ty p e Description The g atew ay type. This v alue is based on the MIB object ccmGatewayType .
Chapter 4: Element and Sub-Element Properties 140 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W V oIPCallMgrMediaDeviceIpA ddress Description The media device IP address , based on the MIB value ccmMediaDeviceInetAddress .
Chapter 4: Ele ment and Sub-Elem ent Properties Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 141 V oIPCallMgrMediaDeviceName Description The media device name, based on the MIB v alue ccmMediaDeviceDescription .
Chapter 4: Element and Sub-Element Properties 142 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W V oIPCallMgrMediaDeviceT ype Description The me dia de vi ce t yp e, based on the MIB v alue ccmMediaDeviceType . Captured in Disco very Formulas CCM_Media_Device Used in CME F ormulas None.
Chapter 4: Ele ment and Sub-Elem ent Properties Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 143 Vo I P C a l l M g r P r o c e s s N a m e Description The CallManag er Server process id entifier , based on the MIB value hrSWRunName .
Chapter 4: Element and Sub-Element Properties 144 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W V oIPCallMgrSerialOrDsp Description Indicates a voice device. Captured in Disco very Formulas None. Used in CME F ormulas None.
Chapter 4: Ele ment and Sub-Elem ent Properties Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 145 V oIPCallMgrSer verDescr Description The Call Manager Ser ver descri ption, based on the MIB value ccmDescription .
Chapter 4: Element and Sub-Element Properties 146 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W V oIPCallMgrSer verId Description The CallManag er Ser v er ID . T his v alue is based on the following MIB values: • cdpGlobalDeviceId , with CallManager Ser ver devices .
Chapter 4: Ele ment and Sub-Elem ent Properties Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 147 V oIPCallMgrSer verV ersion Description The CallManager Ser ver v ers ion, based on the MIB v alue ccmVersion . Captured in Disco very Formulas CCM_Server_Device Used in CME F ormulas None.
Chapter 4: Element and Sub-Element Properties 148 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Vo I P C a l l M g r S q l D b N a m e Description The CallManager Ser ver SQL databa se name, based on the MIB value mssqlDbInfoDbName .
Chapter 4: Ele ment and Sub-Elem ent Properties Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 149 Vo I P D e v i c e Ty p e Description One of the following Ci.
Chapter 4: Element and Sub-Element Properties 150 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W NO TES.
Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 151 Chapter 5: Defined Resources This chapter discusses the following topics: Over view A N et co ol /Pro viso res ou rce is a netw ork element or sub-element, such as a router or a hub .
Chapter 5: Defined Resou rces 152 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Sub-elements An element has o ne or more sub-elements f or statistics that apply to the Cis co IP T ele phony techn ol ogy . T he sub-elem ent name identifies a sub -element that resides in th e dat abase.
Chapter 5: Defined Resou rces Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 153 Sub-Element T ypes The Cisco IP T elephony T echnolog y Pac k crea tes the foll.
Chapter 5: Defined Resou rces 154 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W CallManager Gat ew ay De vice Collection T ype SNMP F amily V OIP_Cisco_CCM_Gat.
Chapter 5: Defined Resou rces Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 155 CallManager Server De vice Collection T ype SNMP F amily 1213_Device Naming Str.
Chapter 5: Defined Resou rces 156 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W CallManager Server Pr ocess Collection T ype SNMP F amily VOIP_Cisco_CCM_Ser ve.
Chapter 5: Defined Resou rces Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 157 Codec Collection T ype Bulk F amily VOIP_Cisco_CDR_C odec Naming Struc ture Sub.
Chapter 5: Defined Resou rces 158 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Commen ts This sub-el ement is the extension number for a phone or a CTI application. An extensio n can be any inter nal phone number manag ed by the CallManager’ s DialPlan, according to its configuration.
Chapter 5: Defined Resou rces Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 159 Gate wa y Collection T ype Bulk F amily VOIP_Cisco_CDR _Gateway Naming Struc tu.
Chapter 5: Defined Resou rces 160 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Pe rf mo n Collection T ype Bulk F amily VO IP_Cisco_CCM_Ser ver_PERFMON Naming.
Chapter 5: Defined Resou rces Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 161 PSTN Gat ew ay DSP Car d Collection T ype SNMP F amily V OIP_Cisco_PSTN_Gateway_DSP_Card (for ca rds discovered through CISCO_DSP-MGMT - MIB) Or .
Chapter 5: Defined Resou rces 162 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W NO TES.
Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 163 Chapter 6: Sub-Element Grouping Rules This chapter discusses the following topics: Over view T ypically , a Netcool/Pro viso T echnolog y P ack defines sub-element groupi ng r ules .
Chapter 6: Sub-Element Grouping Rules 164 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W NOC Grouping The NOC re porting tree provides the framew ork that allows users to na vig ate to reports. The NOC repor ting tree for this tec hnolog y pack contains the following high-lev el branches .
Chapter 6: Sub-Element Grouping Rules Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 165 The sub-branches are describe d as follows: Global Cust omer View Branc h (No Rules or Conditions) Sub-branch Name Description CCM Ser vers T ype: Static.
Chapter 6: Sub-Element Grouping Rules 166 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W IP T elephony Call Detail Rec ord Branch The IP T ele phony Call Detail.
Chapter 6: Sub-Element Grouping Rules Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 167 Sub-elements that matc h this condition are tested agains t the r ules and conditions in the sub-branches .
Chapter 6: Sub-Element Grouping Rules 168 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Media Gateways T ype: Static. Purpose: Fi lters by condition: %(FAMILY) = 'VOIP_Cisco_CDR_Gateway' Media Gateways --By Cluster Ty p e : S t a t i c .
Chapter 6: Sub-Element Grouping Rules Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 169 Infrastructure Branch The Infrastr ucture branch of the Cisco IP T ele phony NOC reporting tree contains the sub-branches shown below: This branch has no r ules or conditions .
Chapter 6: Sub-Element Grouping Rules 170 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Per f mo n --By Site ----%(CDRsiteID) Ty p e : R u l e . Purpos e : Gro ups the collected Perfmon sub-elements by CCM site ID .
Chapter 6: Sub-Element Grouping Rules Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 171 Sub-Element Collect Grouping The sub-elem ent colle ction tree org anizes the requ ests th at collect metrics from sub-elements .
%(FAMILY) = 'VOIP_Cisco_CCM_Med ia_Device' %(VoIPDeviceType) = 'CallManage rServer' Chapter 6: Sub-Element Grouping Rules 172 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W The branches are described as follows: Sub-branch Name Description CCM Media Device T ype: Static.
Chapter 6: Sub-Element Grouping Rules Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 173 NO TES.
Chapter 6: Sub-Element Grouping Rules 174 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W.
Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 175 Chapter 7: C ollec tion F ormulas This chapter discusses the following topics: Over view This technolog y pac.
Chapter 7: Collection Formulas 176 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Data Collection This technolog y pack uses both SNMP collection and bulk colle.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 177 Fo r m u l a R e f e r e n c e The following pages provide a reference of the formulas that this technology pack provides . The reference pages hav e the following sections: • Ty pe .
Chapter 7: Collection Formulas 178 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W AttendantC onsoleClientsOnline Ty p e Import Description T otal number of attendant console clients currently online. Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 179 Att en dan tCo nso le Cl ientsRegistered Ty p e Import Description T otal number of attendant con sol e cl i ent s reg i ste re d to the device.
Chapter 7: Collection Formulas 180 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Authenticat edCallsAc tiv e Ty p e Import Description T ota l number of active authentica te d calls . Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 181 Authenticat edPartiallyRegisteredPhone Ty p e Import Description T otal number of active authenticate d ext ensions that ha ve not completed the registration process .
Chapter 7: Collection Formulas 182 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Authenticat edRegisteredPhones Ty p e Import Description T otal number of active authenticate d and fully registered extensions. Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 183 A vailability (percent) Ty p e SNMP (collection) Description The perce ntage of time that this resource was in an operational state.
Chapter 7: Collection Formulas 184 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W BRIChannelsActive Ty p e Import Description T otal number of BRI channels currently in use in the target devi ce . Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 185 BRISpansInSer vice Ty p e Import Description T otal number of BRI spans av ailable in the targe t device. Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas 186 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W CallDuratio n Ty p e Import Description The duration of the call, in seconds .
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 187 CallsActi v e Ty p e Import Description T otal number of curr ently active calls for the resource or resources specified. Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas 188 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W CallsInProgress Ty p e Import Description T otal number of calls being e stab lished at the time of sampling . Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 189 CauseC allRejec t ed Ty p e Import Description Call rejected.
Chapter 7: Collection Formulas 190 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W CauseChannelUnacceptable Ty p e Import Description Channel unacceptable. Cause code 6. Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 191 CauseDestinationOutOfOrder Ty p e Import Description Destination out of order . Cause code 27. Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas 192 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W CauseIn validNumberF o rmat Ty p e Import Description Address incomplete, inv alid number for mat. Cause code 28. Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 193 CauseMisdialedT runkP refix Ty p e Import Description Misdialed tr unk prefix. Cause code 5. Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas 194 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W CauseNetw orkOutO fOrder Ty p e Import Description Network out of order . Cause code 38. Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 195 CauseNoAnswerF romUser Ty p e Import Description No answer from user . Cause code 19. Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas 196 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W CauseNoChannelA vailable Ty p e Import Description No channel/circuit av ail able . Cause code 34. Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 197 CauseNoRouteT o Destination Ty p e Import Description No route to destination. Cause code 3. Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas 198 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W CauseNoRouteT ransitNetwork Ty p e Import Description No route to specified transit network. Cause code 2. Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 199 CauseNoUserResponding Ty p e Import Description No user respon ding to the call. C ause code 18. Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas 200 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W CauseNumberChanged Ty p e Import Description CNumber changed.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 201 CauseOther Ty p e Import Description Unspecified error.
Chapter 7: Collection Formulas 202 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W CauseResourc eUnav ailable Ty p e Import Description Re source unavailable or unspecified. Cause code 47. Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 203 CauseSubscriberAbsent Ty p e Import Description Subscriber absent. Cause code 20. Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas 204 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W CauseSwitc hCongestion Ty p e Import Description Switchin g equipment congestion. Cause c ode 42. Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 205 CauseT emporar yF ailure Ty p e Import Description T emporary failure. Cause cod e 41. Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas 206 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W CauseUnassignedNumber Ty p e Import Description Unassigned or unallocated number . Cause code 1. Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 207 CauseUserBusy Ty p e Import Description User busy .
Chapter 7: Collection Formulas 208 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W C CM CPU Utilization (perc ent) (avg last 5 mn) Ty p e SNMP (collection) Description The av erage percentage of time, over the last fi ve minutes , that this processor was not idle.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 209 C C M Media Device Registr ation A vailability (per c ent) Ty p e SNMP (collection) Description The availability (percentage) that the medi a devices can register with a CCM server .
Chapter 7: Collection Formulas 210 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W C CM Physical Memor y Utilization (percent) Ty p e SNMP (collection) Description The percentag e of CallManager physical memor y utilizati on.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 211 C CM Registered CTI Devices (Nb) (G auge) Ty p e SNMP (collection) Description The total number of CTI devices registered to the CallManager.
Chapter 7: Collection Formulas 212 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W C CM Registered Devices (Nb) (G auge) Ty p e SNMP (collection) Description The total num ber of devices currently regi stered to the Cal lManager device.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 213 C CM Registered G atewa ys (Nb) (Gauge) Ty p e SNMP (collection) Description The total number of media g atewa ys registered to a CallManag er device.
Chapter 7: Collection Formulas 214 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W C CM Registered Me dia Devices (Nb) (Gauge) Ty p e SNMP (collection) Description The total num ber of media devices registered to a CallManager Ser ve r .
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 215 C CM Registered Phones (Nb) (G auge) Ty p e SNMP (collection) Description The total number of IP phones regi stered to a CallManager device.
Chapter 7: Collection Formulas 216 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W C CM Registered V oiceM ail Devices (Nb) (Gauge) Ty p e SNMP (collection) Description The total num ber of registered voicemail devices .
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 217 C CM Rejec ted Devices (Nb) (Gauge) Ty p e SNMP (collection) Description The total number of rejected devices . Syntax ccmRejectedPhones.
Chapter 7: Collection Formulas 218 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W C CM SQL Ser ver A vailability percentage Ty p e SNMP (collection) Description The availability percentage of the CallManager SQL ser ver .
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 219 C CM SQL Ser ver C ache Hit ratio (perce nt) Ty p e SNMP (collection) Description The buffer cac he hit rati o . The percenta ge of time that a requested dat a page was found in the data cache instead of being read from disk.
Chapter 7: Collection Formulas 220 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W C C M SQL Ser v er free buff ers (Nb) Ty p e SNMP (collection) Description The total number of data cache bu ffers currently in the free pool.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 221 C C M SQL Ser ver n umber ac tiv e user connections Ty p e SNMP (collection) Description The total number of open user connections.
Chapter 7: Collection Formulas 222 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W C CM SQL Ser ver number of blocked users Ty p e SNMP (collection) Description The total Number of users blocked b y other users .
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 223 C CM SQL Ser ver number of locks block i ng pr ocesses Ty p e SNMP (collection) Description The total number of locks blocking other processes .
Chapter 7: Collection Formulas 224 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W C C M SQL Ser v er number of locks Ty p e SNMP (collection) Description The total number of locks in use b y SQL Ser ver . Syntax Dim I0 AS Integer Default * NAME Sql ; V1=OIDVAL(mssqlSrvInfoTotalLocks.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 225 C C M S Q L Se rv e r n um b e r o f pe n d i n g rw Ty p e SNMP (collection) Description The total number of pending reads and writes.
Chapter 7: Collection Formulas 226 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W CC M S Q L S e r ve r T o t a l n u m b e r o f Pa g e s Ty p e SNMP (collection) Description The total number of pages read and written.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 227 CC R Ty p e Import Description Cumulati ve concealment ratio du ring a call represented as c oncealment time / spee ch time . Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas 228 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Cluster Erlang Ty p e CME Description Cluster Erlang measured in mi nutes: ClusterCallD ur a tion / 60. Syntax ^(duration/60) F ormula Input Input: duration Source: ClusterCallDuration (Formula) Generic Database Alias None.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 229 Cluster Number of Direct V oiceMail Calls (Nb) Ty p e CME Description The total number of v oicemail c alls that are direct calls to voicemail (that is, users calling voicemail directly rather than being forwarded).
Chapter 7: Collection Formulas 230 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Cluster P ercentage of C ompany Calls (percent) Ty p e CME Description The ratio betw een company calls and the total n umber of calls .
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 231 Cluster P ercentage of Drop C alls (percent) Ty p e CME Description The ratio between dropped calls and the total n umber of calls .
Chapter 7: Collection Formulas 232 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Cluster P ercentage of Norma l Call C learing (percent) Ty p e CME Description The ratio between calls that hav e a nor mal ter mination code and the total numb er of calls .
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 233 C l u s t e r Pe r c e n t a g e o f Pa c k e t L o s t ( p e rc e n t ) Ty p e CME Description The ratio between packets lost and the to tal number of pack ets sent and received.
Chapter 7: Collection Formulas 234 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Cluster P ercentage of Succ essful Calls (percent ) Ty p e CME Description The ratio betw een successful call s and the total number of ca lls .
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 235 Cluster P ercentage of T ollBypass Calls (percent) Ty p e CME Description The ratio between toll bypass calls and the total number of calls .
Chapter 7: Collection Formulas 236 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Cluster T otal Hours of T raffic Ty p e CME Description The total call duration in hours. T his for mula w ill be useful for future Erlang calculation.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 237 Cluster T otal Number of Compan y Calls (Nb) Ty p e CME Description The total number of company calls . T his is the opposite of an external call (see Cluster Total Number of External Calls (Nb) ).
Chapter 7: Collection Formulas 238 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Cluster T otal Number of Compan y IP Calls (Nb) Ty p e CME Description The total number of intras ite and intersite IP calls .
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 239 Cluster T otal Number of Co mpan y LegacyPBX Calls (Nb) Ty p e CME Description The total number of company leg acy PBX Calls . A legacy PBX call is an intrasite or inte rsite le g acy PBX call.
Chapter 7: Collection Formulas 240 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Cluster T otal Number of External Calls (Nb) Ty p e CME Description Any call to or from the PSTN . This is the opposite of a company call (see Cluster Total Number of Company Calls (Nb) ).
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 241 Cluster T otal Number of Normal Call Clearing Ty p e CME Description The total of calls with a nor mal ter mination code.
Chapter 7: Collection Formulas 242 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Cluster T otal Number of Ou tgoing External Calls (Nb) Ty p e CME Description The total of outbound calls g oing to th e PSTN . T his metric is a subset of Cluster Total Number of External Calls (Nb) .
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 243 ClusterBlocking Ty p e Import Description T otal number of times tha t call bloc king occurred. Th is can be due to la ck of channel av ailability or switch congestion.
Chapter 7: Collection Formulas 244 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W ClusterCallDur ation Ty p e Import Description The duration of the call, in seconds . Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 245 ClusterCauseCallRejected Ty p e Import Description Call rejected. Cause code 21. Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas 246 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W ClusterCauseChannelUnacc eptable Ty p e Import Description Channel unacceptable. Cause code 6. Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 247 ClusterCauseDestinationOutOfOrder Ty p e Import Description Destination out of order . Cause code 27. Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas 248 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W ClusterCauseIn validNumberF ormat Ty p e Import Description Address incomplete, inv alid number for mat. Cause code 28. Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 249 ClusterCauseMisdialedT runkPrefix Ty p e Import Description Misdialed tr unk prefix. Cause code 5. Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas 250 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W ClusterCauseNetworkOutOfOrder Ty p e Import Description Network out of order . Cause code 38. Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 251 ClusterCauseNoAnsw erF romUser Ty p e Import Description No answer from user . Cause code 19. Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas 252 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W ClusterCauseNoChannelA vailable Ty p e Import Description No channel/circuit av ail able . Cause code 34. Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 253 ClusterCauseNoRout eT oDestination Ty p e Import Description No route to destination. Cause code 3. Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas 254 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W ClusterCauseNoRout eT ransitNetwork Ty p e Import Description No route to specified transit network. Cause code 2. Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 255 ClusterCauseNoUserResponding Ty p e Import Description No user respon ding to the call. C ause code 18. Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas 256 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W ClusterCauseNumberC hanged Ty p e Import Description Number changed. Cause code 22. Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 257 ClusterCauseOther Ty p e Import Description Unspecified error.
Chapter 7: Collection Formulas 258 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W ClusterCauseResourceUna vailable Ty p e Import Description Re source unavailable or unspecified. Cause code 47. Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 259 ClusterCauseSubscriberAbsent Ty p e Import Description Subscriber absent. Cause code 20. Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas 260 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W ClusterCauseS witchCongestion Ty p e Import Description witching equipment cong estion. Cause code 42. Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 261 ClusterCauseT emporar yF ailure Ty p e Import Description T emporary failure. Cause cod e 41. Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas 262 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W ClusterCauseUnassignedNumber Ty p e Import Description Unassigned or unallocated number . Cause code 1. Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 263 ClusterCauseUserBusy Ty p e Import Description User busy .
Chapter 7: Collection Formulas 264 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W ClusterDropCall Ty p e Import Description Identifies a call successfully establ ished, but that has been dropped acci dentally during the comm unication between the tw o par ties .
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 265 ClusterErlangB Ty p e Import Description Probability that a new arriving call will be rejected because circuits are busy . Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas 266 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W ClusterErlang Ty p e Import Description Distribution of v oice traffic tha tra verses the PS TN , divided b y time. Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 267 ClusterF or wardT oV oiceM ail Ty p e Import Description Identifies a call forwarded to another des t ination by the original callee.
Chapter 7: Collection Formulas 268 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W ClusterIncomingCall Ty p e Import Description Identifies a call whe r e the caller is not an internal extension. An incoming call can also be an inbound call or an of f-net call that comes from the PSTN .
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 269 ClusterInternalCall Ty p e Import Description An internal call is a call between two inter nal extensi ons , manag ed b y one or more CallManager clust ers, where the caller and callee extensions are shor t, inter n al numbers.
Chapter 7: Collection Formulas 270 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W ClusterInternationalCall Ty p e Import Description Identifies a call whe r e t.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 271 ClusterInter siteIPCall Ty p e Import Description Identifies a specific intern.
Chapter 7: Collection Formulas 272 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W ClusterIntersite L egac yP BX Call Ty p e Import Description Identifies a specific inte rnal call where the caller and calle e are from different sites and where the voice path g oes through a PSTN G at eway .
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 273 ClusterIntrasi teIPCall Ty p e Import Description Identifies a specific intern.
Chapter 7: Collection Formulas 274 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W ClusterIntrasite L egac yPBXC all Ty p e Import Description Identifies a specif i c i nternal Call where the cal l er an d cal l e e are both at the same site, but wher e the voice path g oes through a PS TN Gateway .
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 275 ClusterJitter Ty p e Import Description Provides an estimate of the statistical variance of the R TP data packet inter val, in milliseconds .
Chapter 7: Collection Formulas 276 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W ClusterLatenc y Ty p e Import Description An estimate of netw ork latency , expressed in millise conds.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 277 ClusterLines Ty p e Import Description T otal number of type-18 interfaces lines. Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas 278 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W ClusterLocalCall Ty p e Import Description Identifies a call where the caller is an internal extensio n and the callee is a local exter nal PSTN number , according to the numbering plan (NANP or other prefixes).
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 279 ClusterLongDistanc eCall Ty p e Import Description Identifies a call wh er e t.
Chapter 7: Collection Formulas 280 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W ClusterMOS Ty p e Import Description The mean opinion score (MOS).
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 281 ClusterNbP ack etsLost Ty p e Import Description T otal number of pa ckets that the sub-element lo ses during a call. This metric comes from the CMR table.
Chapter 7: Collection Formulas 282 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W ClusterNbP ack etsReceived Ty p e Import Description T otal number of pack ets that the sub-element receives during a call. This metric comes from the CMR table.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 283 ClusterNbP acketsS ent Ty p e Import Description T otal number of pack ets that th e sub-element sends dur ing a call. This metric comes from the CMR table.
Chapter 7: Collection Formulas 284 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W ClusterO ffNetCall Ty p e Import Description Identifies a call where at least .
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 285 ClusterOnNetCall Ty p e Import Description Identifies a cal l where both t he .
Chapter 7: Collection Formulas 286 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W ClusterShor tCall Ty p e Import Description Identifies a call suc ce ssfu l ly established, but with a call duration of less than one second.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 287 ClusterSuccessfulCall Ty p e Import Description Identifies a call successfully e stablished. Once the call is establishe d, the communi cation starts between the t wo part ies .
Chapter 7: Collection Formulas 288 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W ClusterT ollB ypassCall Ty p e Import Description Identifies a call whe re the.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 289 ClusterT otalCall Ty p e Import Description T otal number of calls ,including call attempts, for the entire cluster . Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas 290 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W ClusterT otalHoursO fT raffic Ty p e Import Description Sum of all call dura tions for the period, measured in hours. Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 291 ClusterUnsuccessfulCall Ty p e Import Description Identifies a call that has not been successfully establishe d . In this ca se , the call setup has been rejecte d , and communication betw een the tw o par ties nev er started.
Chapter 7: Collection Formulas 292 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W ClusterV oicemailCallDuration Ty p e Import Description Duration of a call with the v oic email application, in seconds . Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 293 ClusterV oiceMailCall Ty p e Import Description Identifies a ca ll where the fina l d estin ation (callee) is voicemail.
Chapter 7: Collection Formulas 294 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W ClusterV oicemailP a ckets Ty p e Import Description Number of pack ets that the sub-element se nt and receiv ed duri ng a voicemail call.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 295 CS Ty p e Import Description The number of seconds of concealment during a call. Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas 296 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W DropCall Ty p e Import Description Identifies a call successfully establ ished, but that has been dropped acci dentally during the comm unication between the tw o par ties .
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 297 DSP Card A vailability (percent) Ty p e SNMP (collection) Description DSP card av ailability percentag e. Syntax Def DefaultNoRespResult 0; Dim I1 AS Integer Default * NAME Int erface; 100 * abs( delta(sysUpTime.
Chapter 7: Collection Formulas 298 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W DSP Card Resource Utilization (percent) Ty p e SNMP (collection) Description T otal per ce ntage of DSPs in use for a DSP c ard. Syntax cdspCardResourceUtilization.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 299 Encr yptedCallsActive Ty p e Import Description T otal number of cur r ently active encry pte d calls . Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas 300 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Encr yptedP ar tiallyRegisteredPhones Ty p e Import Description T otal number of encr ypted extensions that hav e not completed the registration process .
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 301 Encr yptedR egisteredPhones Ty p e Import Description T ota l number of active authentica te d calls . Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas 302 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W F or wardT oV oiceMail Ty p e Import Description Identifies a call forw arded to another destination b y the orig inal callee. In this case, the destination is one of the voicemail extension numbers .
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 303 FX OP or tsActive Ty p e Import Description T otal number of FXO ports cur rently in use in the ta rg et device. Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas 304 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W FX OP or tsInSer v ice Ty p e Import Description T otal number of FX O por ts available in the target device . Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 305 FXSP or tsActive Ty p e Import Description T otal number of FXS ports cur rentl y i n use in the target de vice . Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas 306 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W FXSP or tsInS ervice Ty p e Import Description T otal number of FX S por ts av ailable in the ta rget device. Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 307 Gatekeeper Buffer Utilization (percent) Ty p e SNMP (collection) Description The percentag e of a gatekeeper device ’ s buffer space that is in use.
Chapter 7: Collection Formulas 308 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Gatekeeper Call Setup Qualit y (percen t) Ty p e SNMP (collection) Description P ercentage of calls that hav e been set up successfully .
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 309 Gatekeeper CPU Utilization (percent) (avg last 5 mn) Ty p e SNMP (collection) Description CPU utilization percentag e over the last fi ve minutes .
Chapter 7: Collection Formulas 310 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Gatekeeper ICMP Inbound Errors (percent) Ty p e SNMP (collection) Description P ercentage of inbound ICMP pa ckets that trig g ered errors.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 311 Gatekeeper ICMP Outbou nd Errors (per c ent) Ty p e SNMP (collection) Description P ercentage of outbound ICMP packets that trig g ered er rors .
Chapter 7: Collection Formulas 312 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Gatekeeper P acket Errors (Nb) Ty p e SNMP (collection) Description T otal number of packet er rors for a g atekeeper device. Syntax V1=OIDVAL(distrib(delta(sysUpTime.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 313 Gatekeeper T otal Number of Admission Rejects (Nb) Ty p e SNMP (collection) Description T otal number of admission rejections . Syntax V1=OIDVAL(distrib(delta(sysUpTime.
Chapter 7: Collection Formulas 314 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Gatekeeper T otal Number of Admission Requests (Nb) Ty p e SNMP (collection) Description T otal number of gatekeeper admission requests .
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 315 Gatekeeper T otal Number of Concurrent C alls (Nb) (Gauge) Ty p e SNMP (collection) Description T otal number of concurrent calls for a g atekeeper device .
Chapter 7: Collection Formulas 316 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Gatekeeper T otal Number of Location Rejects (Nb) Ty p e SNMP (collection) Description T otal number of locati on reject messages that a g atekeeper device sent and receiv ed.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 317 Gatekeeper T otal Number of L ocation Requests (Nb) Ty p e SNMP (collection) Description T otal number of locati on r equests that a ga t ekee per device sent and received.
Chapter 7: Collection Formulas 318 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Gatekeeper T otal Number of Registered EndP oints (Nb) Ty p e SNMP (collection) Description T otal number of endpoints registered to a Cisco gatekeeper.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 319 Gatekeeper T otal P ackets (Nb) Ty p e SNMP (collection) Description T otal number of pack ets that the ga tekeep er device sent and received.
Chapter 7: Collection Formulas 320 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Gat ew ay Cal lsA ctiv e Ty p e Import Description T otal number of curr ently active calls for the g atew ay resource or resources specified.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 321 H323CallsA c tiv e Ty p e Import Description T otal number of currently active H.323 calls for the resource or resources specified.
Chapter 7: Collection Formulas 322 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W H323CallsInP rogress Ty p e Import Description T otal number of H.323 calls being esta blished at the time of sampling . Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 323 HuntlistCallsActive Ty p e Import Description T otal number of curr ently active huntlist calls . Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas 324 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W HuntlistCallsInP rogress Ty p e Import Description T otal number of curr ently active huntlist calls . Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 325 ICR Ty p e Import Description Inter val Conceal Ratio . T he av erage conc ealme nt rate measured dur i ng the l ast three seconds of speech.
Chapter 7: Collection Formulas 326 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W ICRmx Ty p e Import Description Maximum conceal ratio during a call.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 327 Inbound Loss (percent) Ty p e Generic Description Of all inbound traffic recei.
Chapter 7: Collection Formulas 328 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Incoming Ty p e Import Description Identifies a call w here caller is not an inter nal extension.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 329 Inter face A vailability (percent) Ty p e Generic Description The perce ntage of time that this inte rface was in an operational state.
Chapter 7: Collection Formulas 330 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Inter face A vailabi lity (percent) Ty p e SNMP (collection) Description P ercenta ge of availability of a PSTN g a tewa y interf ac e .
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 331 Inter face A vailability (percent) Ty p e SNMP (collection) Description Interface availability percentag e for a Cisco gatekee per .
Chapter 7: Collection Formulas 332 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Inter face Bandwidth Utiliza tion In (percent) Ty p e SNMP (collection) Description Inbound bandwidth utilization percentage for a PSTN ga teway interface .
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 333 Inter face Bandwidth Utiliza tion In (percent) Ty p e SNMP (collection) Description Inbound bandwidth utilization meas ured on a Gateke eper interface.
Chapter 7: Collection Formulas 334 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Inter face Bandwidth Utilization Out (per cent) Ty p e SNMP (collection) Description Outbound bandwidth utilization percentage for a PSTN g atewa y interface.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 335 Inter face Bandwidth Utiliza tion Out (percent) Ty p e SNMP (collection) Description Outbound bandwidth utilization meas ured on a Gatekeeper interface.
Chapter 7: Collection Formulas 336 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Inter face P acket Loss (per cent) Ty p e SNMP (collection) Description P ercentag e of interface pack et loss. Syntax Dim I1 AS Integer Default * NAME Int erface; 100 * (delta(ifInErrors.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 337 Inter face P acket Loss (per cent) Ty p e SNMP (collection) Description T otal percentag e of pac kets lo st for a gate keeper interface.
Chapter 7: Collection Formulas 338 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Inter face T hroughput In (k bps) Ty p e SNMP (collection) Description Inbound interface throughput measured in kilobits per second.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 339 Inter face Thr oughput In (k bps) Ty p e SNMP (collection) Description T otal inbound throughput for a Gateke eper inte rface, measured in kilobits per second.
Chapter 7: Collection Formulas 340 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Inter face T hroughput Out (k bps) Ty p e SNMP (collection) Description Outbound interface throughput meas ured in kilobits per second.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 341 Inter face Throughput Out (k bps) Ty p e SNMP (collection) Description T otal outbound throughput for a Gatekeeper in terface , measured in kilobits per second.
Chapter 7: Collection Formulas 342 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Internal Ty p e Import Description A call between tw o inter nal extensions, managed by one or more CallManager clusters, wh ere the caller and callee extension numbers are short, inter nal numbers .
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 343 International Ty p e Import Description Identifies a cal l where the caller is an internal extension and the ca llee is an international ext ernal PSTN number , according to the n umbering pl an (NANP or other prefix es).
Chapter 7: Collection Formulas 344 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Intersit eIPCall Ty p e Import Description Identifies a spec if ic i nternal C.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 345 IntersiteL egac yPBX Call Ty p e Import Description Identifies a spec ific internal call where the cal ler and callee are from different sites and whe re the voic e path goes through a PSTN G at eway .
Chapter 7: Collection Formulas 346 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Intr asiteIPCall Ty p e Import Description Identifies a specific internal Call.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 347 Intrasit eLegacyPBX Call Ty p e Import Description Identifies a speci f i c i nternal Call where the cal l er and callee are both at the same site , but where the voi ce path g oes through a PS TN Gateway .
Chapter 7: Collection Formulas 348 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W isCallee Ty p e Import Description Identifies the callee por tion of the call.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 349 isCaller Ty p e Import Description Identifies the caller portion of the call.
Chapter 7: Collection Formulas 350 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Jitter Ty p e Import Description Provides an estimate of the statistical variance of the RTP data pac ket inter val, in milliseconds .
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 351 Latency Ty p e Import Description An estimate of netw ork latency , expressed in millise conds.
Chapter 7: Collection Formulas 352 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Loc a l Ty p e Import Description Identifies a call where the caller is an internal extensio n and the callee is a local exter nal PSTN number , according to the numbering plan (NANP or other prefixes).
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 353 Lon g Di st a nce Ty p e Import Description Identifies a call whe re the calle.
Chapter 7: Collection Formulas 354 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W ML QK av Ty p e Import Description A verage MOS Listening Quality K-factor for a call Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 355 ML QK Ty p e Import Description MOS Listening Quali ty K-factor . This is an estimate of the MOS score of the last eight seco nds of speech measured on the receiving end.
Chapter 7: Collection Formulas 356 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W ML QKmn Ty p e Import Description Minimum MOS Listening Quality K-factor for the wors t-sounding eigh t seconds . Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 357 MOHMulticastResourceA c tiv e Ty p e Import Description T otal number of curr ently active message-on-hold multicast resources . Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas 358 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W MOHMulticastResourceA vailable Ty p e Import Description T otal number of av ailable messag e-on-hold multicast res ources. Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 359 MOHT otalMulticastResources Ty p e Import Description T otal number of activ e and inactiv e message-on-hold multicast resources .
Chapter 7: Collection Formulas 360 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W MOHT otalUnicastResources Ty p e Import Description T ota l number of active and inacti ve message-on-hold unicast resources . Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 361 MOHUnicastResourceActive Ty p e Import Description T otal number of curr ently active message-on-hold unicast resources. Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas 362 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W MOHUnicastResourceA vailable Ty p e Import Description T otal number of av ailable messag e-on-hold unicast resources . Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 363 MOS Ty p e Import Description The mean opinion score (MOS).
Chapter 7: Collection Formulas 364 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W NbP acketsLost Ty p e Import Description Number of pac kets th e sub-element lost du ring a call. This metric comes from the CMR table.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 365 NbP acketsReceived Ty p e Import Description Number of pack ets that the su b-element received during a call. This metric comes from the CMR table.
Chapter 7: Collection Formulas 366 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W NbP acketsS ent Ty p e Import Description Number of pack ets that the su b-element sent during a call. This metric comes from the CMR table.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 367 Of fN et Ty p e Import Description Identifies a call where at least one PSTN G.
Chapter 7: Collection Formulas 368 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W OnNet Ty p e Import Description Identifies a c all where both the ca ller and .
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 369 Outbound Loss (per cent) Ty p e Generic Description Out of all outbound traffi.
Chapter 7: Collection Formulas 370 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Pe r ce n t a g e o f C o m p a n y C a l l s ( p ercent) CME(Bulk) VOIP Cisco Ty p e CME Description Ratio between company calls and the total number of calls .
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 371 P ercentage of Drop Calls (p er cent) CME(Bulk) VOIP Cisco Ty p e CME Description Ratio between dropped calls and th e total number of calls .
Chapter 7: Collection Formulas 372 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Pe r c e n t a g e o f Pa c k e t L o s t ( p ercent) CME(Bulk) VOIP Cisco Ty p e CME Description Ratio between pac kets lost and the total n umber of packets sent and receiv ed.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 373 P ercentage of Successful Calls (Nb) CME(Bulk) VOIP Cisc o Ty p e CME Description Ratio between the n umber of successful calls and the total n umber of calls .
Chapter 7: Collection Formulas 374 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W P ercentage of T ollBypass Calls (percent) CME(Bulk) VOIP Cisco Ty p e CME Description Ratio between toll by pass calls and the total number of calls.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 375 PSTN Gateway Active DS0 Channels (Nb) (Gauge) Ty p e SNMP (collection) Description The total number of currently activ e DS0 channels for a PSTN gateway PRI.
Chapter 7: Collection Formulas 376 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W PSTN Gateway Active DS0 Channels (Nb) (Gauge) Ty p e SNMP (collection) Description The total number of currently activ e DS0 channels for a PSTN gateway .
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 377 PSTN Gateway Active DS0 Channels (Nb) Ty p e Generic Description The total number of activ e DS0 channels for all of the enabled PRIs in a PSTN device .
Chapter 7: Collection Formulas 378 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W PSTN Gateway Call Setup Qualit y (percent) (Successful / T otal) Ty p e Generic Description P ercentag e of successful call setups for a PSTN gateway device.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 379 PSTN Gateway Call Setup Qualit y (percent) (successful / T otal) Ty p e SNMP (collection) Description The perce ntage of successful call setups for a PSTN g atewa y device.
Chapter 7: Collection Formulas 380 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W PSTN Gateway Call Setup Qual ity (percent) (successful / unsuccessful) Ty p e SNMP (collection) Description T otal call setup quality for a PSTN devic e (successful/ unsuccessful).
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 381 PSTN Gateway DS1 Active DS0 Channels (Nb) Ty p e SNMP (collection) Description Number of activ e DS0 channels that are acti ve for a specific serial E1/T1 interface.
Chapter 7: Collection Formulas 382 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W PSTN Gateway ICMP Inbo und Errors (perc e nt) Ty p e SNMP (collection) Description P ercentage of inbound ICMP er rors . Syntax (100*(delta(icmpInErrors.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 383 PSTN Gateway ICMP Outb ound Errors (perc e nt) Ty p e SNMP (collection) Description P ercentage of outbound SNMP er rors . Syntax (100*(delta(icmpOutErrors.
Chapter 7: Collection Formulas 384 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W PSTN Gateway Networ k Errors (perc ent) Ty p e SNMP (collection) Description P ercentage of netw ork errors obser v ed by a PSTN g atew a y .
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 385 PSTN Gateway P acket Discards Ty p e SNMP (collection) Description The total number of PSTN Gatewa y packets discarded. Syntax distrib(delta(sysUpTime.
Chapter 7: Collection Formulas 386 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W PSTN Gateway T o tal A c tive DS0 Channels (Nb) (G auge) Ty p e SNMP (collection) Description The total num ber of currently activ e DS0 cha nnels for a PSTN Gatew ay .
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 387 PSTN Gateway T otal Call Signaling Errors (Nb) Ty p e SNMP (collection) Description The total number of signaling er rors obser ved for a PSTN Gateway .
Chapter 7: Collection Formulas 388 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W PSTN Gateway T o tal Calls per minut e (calls/mn) (sum of all DS0s) Ty p e SNMP (collection) Description The total calls per minute summed for a ll configured PRIs on a PSTN Gateway .
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 389 PSTN Gateway T o tal Number C alls Rejec ted (Nb) Ty p e SNMP (collection) Description The total number of reje cted calls for a PSTN Gate wa y .
Chapter 7: Collection Formulas 390 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W PSTN Gateway T o tal Number of Calls (Nb) Ty p e Generic Description The total n umber of calls for a PSTN device .
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 391 PSTN Gateway T otal Number of Calls (sum of all DS0s) Ty p e SNMP (collection) Description The total num ber of currently activ e calls for all DS0s configured in a PSTN G atew ay .
Chapter 7: Collection Formulas 392 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W PSTN Gateway T o tal Number of Calls per mn (C alls/mn) Ty p e Generic Description The tota l n umber of cal ls pe r minute for a PSTN device.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 393 PSTN Gateway T o tal Number of Calls per mn (C alls/mn) Ty p e SNMP (collection) Description The tota l n umber of cal ls pe r minute for a PSTN Gateway .
Chapter 7: Collection Formulas 394 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W PSTN Gateway T otal Number of Calls Ty p e SNMP (collection) Description The total number of calls obser v ed by a PSTN Gateway .
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 395 PSTN Gateway T otal Number of Successful Calls (Nb) Ty p e Generic Description The total number of successful calls for a PSTN g a te way device.
Chapter 7: Collection Formulas 396 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W PSTN Gateway T otal Number of Successful Calls (Nb) Ty p e SNMP (collection) Description The total number of successf ul calls for a PSTN Gateway .
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 397 PSTN Gateway T otal Number of Successful Calls (Nb) Ty p e SNMP (collection) Description The total number of successful ca lls made through a PSTN Gateway .
Chapter 7: Collection Formulas 398 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W PSTN Gateway T otal Number of Unsuccessful Calls (Nb) Ty p e Generic Description The total number of unsuccessful calls for a PSTN gateway device.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 399 PSTN Gateway T otal Packets per Second Ty p e SNMP (collection) Description The total number of pack ets per second for a PSTN Gateway .
Chapter 7: Collection Formulas 400 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W SCS Ty p e Import Description Severely concealed seconds . Concealment lasting long er th an fifty milliseconds or fiv e percent of the voice traffic .
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 401 Shor tCa ll Ty p e Import Description Identifies a call suc cessfully established, but with a call duration of less than one second.
Chapter 7: Collection Formulas 402 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W SIPCallsA c tiv e Ty p e Import Description T otal number of curr ently active SIP calls for the resource or resources spec ified .
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 403 SIPCallsInP rogress Ty p e Import Description T otal number of SIP calls being es tablished at the time of sampling. Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas 404 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W SNMP A vailability (per cent) (avg last hour) Ty p e SNMP (collection) Description The average of SNMP av ailability percentag es ov er the last hour , for CallManag er devices.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 405 SNMP A vailability (per cent) (avg last hour) Ty p e SNMP (collection) Description The average of SNMP av ailability percentag es ov er the last hour , for PSTN Gateway devices .
Chapter 7: Collection Formulas 406 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W SNMP A vailability (per cent) (avg last hour) Ty p e SNMP (collection) Description The average of SNMP av ailability percentag es ov er the last hour, for Cisco Gatek eeper devices.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 407 SNMP A vailability (per cent) (avg last hour) Ty p e SNMP (collection) Description Netcool/Proviso performance Metric . W orks with PVL 1.
Chapter 7: Collection Formulas 408 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W SNMP Response Time (ms) (avg last hour) Ty p e SNMP (collection) Description The average of SNMP pac k et response times , in milliseconds , ov er the last hour, for CallManager Ser v er devices .
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 409 SNMP Response Time (ms) (avg last hour) Ty p e SNMP (collection) Description The average of SNMP packet response times, in milliseconds, ov er the last hour, for PSTN Gatewa y devices.
Chapter 7: Collection Formulas 410 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W SNMP Response Time (ms) (avg last hour) Ty p e SNMP (collection) Description Netcool/Proviso performance metric. W orks with PVL 1.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 411 SNMP Unav ailable (percent) (avg last hour) Ty p e CME Description The average of SNMP unav ailability percentag es ov e r the last hour.
Chapter 7: Collection Formulas 412 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W SuccessfulCall Ty p e Import Description Identifies a call successfully esta blished. Once the cal l is established, t he communicati on starts between the tw o part ies .
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 413 T1ChannelsActive Ty p e Import Description T otal number of T1 channels currently in use in the target devi ce . Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas 414 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W T1SpansInSer vice Ty p e Import Description T otal number of T1 spans av ailable in the targe t de vice. Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 415 T o llbypassCallDuration Ty p e Import Description The duration of a toll bypass call, in seconds . Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas 416 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W T o llBypassCall Ty p e Import Description Identifies a call whe re the caller.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 417 T o tal Number of Ca lls (Nb) CME(Bulk) VOIP Cisc o Ty p e CME Description The total n umber of calls for all callers and callees .
Chapter 7: Collection Formulas 418 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W T otal Number of Outgoing Ex ternal Calls (Nb) Ty p e CME Description The total number of outbound calls going to the PSTN .
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 419 T o tal Number of V oiceMail Direc t Calls (Nb) CME(Bulk) VOIP Cisco Ty p e CM.
Chapter 7: Collection Formulas 420 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W UnsuccessfulCall Ty p e Import Description Identifies a call that has not been succ es sfully established. In this case , the call setup has been rejected , and the communication betw een the two parties never started.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 421 V oicemailC allDuration Ty p e Import Description Duration of a call with the v oic email application, in seconds . Syntax #Bulk Metric Generic Database Alias None.
Chapter 7: Collection Formulas 422 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W V oiceMailCall Ty p e Import Description Identifies a call where the final destination (callee) is v oicemail.
Chapter 7: Collection Formulas Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 423 V oicemailP ack ets Ty p e Import Description Number of pack ets that the sub-element se nt and receiv ed during a voicemail call.
Chapter 7: Collection Formulas 424 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W NO TES.
Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 425 Chapter 8: Disc ov er y F ormulas This chapter discusses the following topics: Over view A discov er y for mu.
Chapter 8: Discovery Formulas 426 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Discov er y Formu la Struc ture A discovery for mula typically has three sections: • Instance v ariable declaration . Instance variables represent the inpu t values for a for mula.
Chapte r 8: Discover y Formu las Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 427 CC M _ G a t e w ay _ D e v i ce Ty p e SNMP (discov er y) Description Sub-element discovery for CallManag er gateways through the CCM MIB .
Chapter 8: Discovery Formulas 428 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W CC M _ M e d i a _ D e v i c e Ty p e SNMP (discov er y) Description CallManager m edia device discovery . Syntax Dim I1 AS Integer Default * NAME Med ia; V1 = OIDVAL(ccmMediaDeviceName.
Chapte r 8: Discover y Formu las Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 429 C CM_Ser ver_Device Ty p e SNMP (discov er y) Description CallManager Ser ver device discov er y . Syntax V1 = OIDVAL(ccmClusterId.
Chapter 8: Discovery Formulas 430 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W C CM_Ser ver_F ileSystem Ty p e SNMP (discov er y) Description CallManager Ser ver file system discov er y . Syntax Dim I1 AS Integer Default * NAME Fil eSys; V1 = OIDINST((hrStorageIndex.
Chapte r 8: Discover y Formu las Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 431 C CM_Se r ver_Inter face Ty p e SNMP (discov er y) Description CallManager Ser ver interface discov er y . Syntax Dim I1 AS Integer Default * NAME If; V009 = OIDINST(ifAdminStatus.
Chapter 8: Discovery Formulas 432 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W CC M _ S e r v e r _ Pr o c e s s Ty p e SNMP (discov er y) Description CallManager Ser ver process discov er y . Syntax Dim I1 AS Integer Default * NAME Pro cess; V1 = OIDINST( not (hrSWRunName.
Chapte r 8: Discover y Formu las Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 433 CC M _ S e r v e r _ S q l D a t a b a s e Ty p e SNMP (discov er y) Description CallManager Ser ver SQL database discov er y .
Chapter 8: Discovery Formulas 434 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Gatekeeper_D evice Ty p e SNMP (discov er y) Description Gateke eper device discov er y . Syntax V1=OIDVAL(cgkStatsAdmissionRequests.
Chapte r 8: Discover y Formu las Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 435 PSTN_Gateway_Device Ty p e SNMP (discov er y) Description PSTN Gateway device discovery . Syntax Dim I1 AS Integer Default * NAME If; Dim I2 AS Integer Default * NAME Dev ; V002 = OIDVAL(sysLocation.
Chapter 8: Discovery Formulas 436 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W rfc1213-MIB-II CISCO-CDP-MIB .
Chapte r 8: Discover y Formu las Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 437 PSTN_Gateway_DSP_Car d Ty p e SNMP (discov er y) Description PSTN Gateway DSP card disco very . Syntax Dim I1 AS Integer Default * NAME DSP Card; V1 = OIDVAL(cdspCardIndex.
Chapter 8: Discovery Formulas 438 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W NO TES.
Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 439 Appendix A: Configur ation This appendix explains how to configure the Cisco IP T elephony T echnology Pack a.
Appendix A: Configuration 440 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Impor tant: Y ou will need to ref er to this guide in order to run a Bulk inventor y pr ofile. — Access to the Netcool/Pro viso DataMart ser ver .
Appendix A: Configuration Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 441 2. Copy technolog y-specific files from the Da taMart ser ver to the DataChannel ser ver. T echnolog y-specific files are used to associate a UB A technology pac k with a specific instance of the UB A.
Appendix A: Configuration 442 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W 3-c . Click the Configuration tab , then click Re quest Edit or to open the R equest Editor. 3-d. Click the Collection tab . 3-e. Click Refre sh .
Appendix A: Configuration Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 443 The technolog y pack’ s UB A is responsible for retrieving CCM data, using the Data Direct SQL se rver bridge to do so . This bridg e is part of the UB A in stallation.
Appendix A: Configuration 444 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W Impor tant: I f you do not have a CUCM envir onment, skip Ste p 6 thr ough Step 9 , and continue with Step 10 .
Appendix A: Configuration Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 445 cucm.user User ID required for login to the CUCM. Example : cucm.user=cucmuser cucm.pass User passw ord required for login to the CUCM.
Appendix A: Configuration 446 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W resend_sent_files If true , the CUCM server will re-send files that it has already successfully sent.
Appendix A: Configuration Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 447 Note: Befor e pr oceeding to the next step, be sur e y ou have configur ed each cucm.pr operties fil e in the direct ories you cr ea te d in Step 6.
Appendix A: Configuration 448 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W 11. (R equires the Netcool/Proviso DataMar t Configuration Guide ) Run the initial SNMP in ventory and initiate a disco very. site A v ariab le assigned to th e Ja vaScript ob ject S ite .
Appendix A: Configuration Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 449 An inv entory collects data about the netw ork resources that the tec hnolog y pack monitors .
Appendix A: Configuration 450 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W T o manually add the pack-spe cific UB A paramete rs to t h e dc.cfg file, follow these steps: 12-f. Open a second ter minal emulat or .
Appendix A: Configuration Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 451 kill -9 <amgrw_pid> kill -9 <cmgrw_pid> 14-f. Use the following commands to rest art each DataChanne l visual process: cnsw logw amgrw cmgrw 14-g .
Appendix A: Configuration 452 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W 15. Ensure that the Bulk input files can be read. T o verify that the UB A application can read the Bulk inp ut files, follo w these steps: 15-a.
Appendix A: Configuration Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 453 tail -f D ATA_CHANNEL_ HOME /log/proviso.log | grep UBA.<channel>.<collector>- | mo re The following ta ble identifies the su ccess messages you s hould look for .
Appendix A: Configuration 454 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W where: Y ou must use the Inve ntor y T ool to r un a Bulk in ventory profile. T o r un this technolog y pack’ s Bulk invent or y profile, perform the following steps: 16-a.
Appendix A: Configuration Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 455 17-g . (O ptional) Y ou can also deploy repor ts on a regula r basis b y creating a cron entr y that makes use of the inventory CLI command and the -reportGrouping option.
Appendix A: Configuration 456 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W.
Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 457 Appendix B: UBA P arameters Ref erence (443, T opology Editor) This appendix provides Unix refere nce pages for each of the pack-specific UB A parameters supplied with the XSD file for the Cisco IP T ele phony T echnolog y P ack .
Appendix B: UBA Parameters Reference (443 , T opology Editor) 458 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W • Detail .
Appendix B: UBA Parameters Referenc e (443, T opology Editor) Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 459 INST ANCES Description Group alias .
Appendix B: UBA Parameters Reference (443 , T opology Editor) 460 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W INST ANCES Description Group alias .
Appendix B: UBA Parameters Referenc e (443, T opology Editor) Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 461 INST ANCES Description Group alias .
Appendix B: UBA Parameters Reference (443 , T opology Editor) 462 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W VOIP_CISC O_IPT .C CMINPUT .DELETEONAC QUIRE Description Deletes CCM Bulk input files after acquisition.
Appendix B: UBA Parameters Referenc e (443, T opology Editor) Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 463 VOIP_CISC O_IPT .
Appendix B: UBA Parameters Reference (443 , T opology Editor) 464 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W VOIP_CISC O_IPT .CDRINPUT .DELETEONAC QUIRE Description Deletes CUCM Bulk input files after acquisition.
Appendix B: UBA Parameters Referenc e (443, T opology Editor) Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 465 VOIP_CISC O_IPT .
Appendix B: UBA Parameters Reference (443 , T opology Editor) 466 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W VOIP_CISC O_IPT .DESIGNFILE Description J av aScript file that controls UBA fo r CCM or CUCM metrics .
Appendix B: UBA Parameters Referenc e (443, T opology Editor) Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 467 VOIP_CISC O_IPT .DESIGNFILE Description J av aScript file that controls UB A for CCM or CUCM metrics .
Appendix B: UBA Parameters Reference (443 , T opology Editor) 468 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W VOIP_CISCO _IPT .INPUT_D IRECT ORY Description P ath to Bulk input files director y for CCM or CUCM metrics .
Appendix B: UBA Parameters Referenc e (443, T opology Editor) Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 469 VOIP_CISC O_IPT .INPUT_DIRECT ORY Description P ath to Bulk input files director y for CCM or CUCM metrics .
Appendix B: UBA Parameters Reference (443 , T opology Editor) 470 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W VOIP_CISC O_IPT .INPUT_FTP_P ASSWORD Description FTP or SFTP passw ord for Bulk input f iles used in CCM or CUCM environments .
Appendix B: UBA Parameters Referenc e (443, T opology Editor) Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 471 VOIP_CISC O_IPT .INPUT_FTP_USERNAME Description FTP or SFTP username for Bulk input f iles used in CCM or CUCM en vironments.
Appendix B: UBA Parameters Reference (443 , T opology Editor) 472 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W VOIP_CISCO _IPT .INPUT_H OST Description Hostname for Bulk input files in CCM or CUCM environments.
Appendix B: UBA Parameters Referenc e (443, T opology Editor) Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 473 VOIP_CISC O_IPT .INPUT_HOST Description Hostname for Bulk input files in CCM or CUCM environments.
Appendix B: UBA Parameters Reference (443 , T opology Editor) 474 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W VOIP_CISCO _IPT .INPUT_USE_SECURE_FTP Description Acquire CCM or CUCM Bulk i nput files us ing secure FTP .
Appendix B: UBA Parameters Referenc e (443, T opology Editor) Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 475 VOIP_CISC O_IPT .INPUT_USE_SECURE_FTP Description Acquire CCM or CUCM Bulk i nput files using secure FTP .
Appendix B: UBA Parameters Reference (443 , T opology Editor) 476 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W VOIP_CISCO _IPT_PERFMON.DESIGNFILE Description J ava Script file that controls UB A for CUCM Perfmon metrics .
Appendix B: UBA Parameters Referenc e (443, T opology Editor) Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 477 VOIP_CISC O_IPT_PERFMON.INPUT_DIRECT ORY Description P ath to Bulk input files directory for CUCM P erfmon metrics .
Appendix B: UBA Parameters Reference (443 , T opology Editor) 478 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W VOIP_CISC O_IPT_PERFMON.INPUT_FTP_P ASSWORD Description FTP or SFTP passw ord for Bulk input files used fo r collecting P e rfm on metrics in CUCM environments .
Appendix B: UBA Parameters Referenc e (443, T opology Editor) Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 479 VOIP_CISC O_IPT_PERFMON.INPUT_FTP_USERNAME Description FTP or SFTP username for Bulk i nput files used for collecting P erfm on metrics in CUCM environments .
Appendix B: UBA Parameters Reference (443 , T opology Editor) 480 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W VOIP_CISC O_IPT_PERFMON.INPUT_HOST Description Hostname for Bulk input files containing P erfmon metrics in CUCM en vironments.
Appendix B: UBA Parameters Referenc e (443, T opology Editor) Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 481 VOIP_CISC O_IPT_PERFMON.INPUT_USE_SECURE_FTP Description Acquire CUCM Perfmon Bulk input files using secure FTP .
Appendix B: UBA Parameters Reference (443 , T opology Editor) 482 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W VOIP_CISC O_IPT_PERFMON.PERFMON.DELETEONAC QUIRE Description Deletes CUCM P erfmon Bulk i nput files afte r ac quisition.
Appendix B: UBA Parameters Referenc e (443, T opology Editor) Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 483 VOIP_CISC O_IPT_PERFMON.
Appendix B: UBA Parameters Reference (443 , T opology Editor) 484 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W.
Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 485 Appendix C: T emplate F ile Refer ence Y ou should be reading this appendix after you ha ve opened the voip_cisco_ipt_sample_dc.cfg template file for editing, as instr ucted to do so in Appendix A , Configuration .
Appendix C: T emplate File Refer ence 486 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W P ack-S pecific UBA P arameter V alues Additional Inf ormation on UBA P arameter V a lues INSTANCES The DataChannel UBA application supports multiple instances of technolog y packs running in a single channel component.
Appendix C: T emplate File Reference Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 487 Notes Use the following guidelines to deter mine if you hav e the cor rect v alue for the UBA. <channel_number> . <collector_number> .
Appendix C: T emplate File Refer ence 488 Netcool/Pro viso Cisco IP T elephony T ec hnology Pack User’ s Guide, V ersion 4.3-W.
Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 489 A dditional C op yright Inf ormation The following copyright infor mation is for software used by Netcool/Proviso. Tcl 8.3.3, Combat/T CL 0.7.3, Combat /T CL 0.
Additional Copyright information 490 Netcool/P roviso Cisco IP T elephony T e chnology P ack User ’ s G uide, V ersion 4.3-W AND NON-INFRINGEMENT . THIS SOFTW ARE IS PR O VID ED ON AN “ AS IS” BASIS , AND THE A UTHORS AND DISTRIBUTORS HA VE NO OBLIGA TION TO PRO VIDE MAINTENANCE, SUPPORT , UPD ATES , ENHANCEMENTS , OR MODIFICA TIONS.
Additional Copyright information Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 491 • R edistributio ns in binary for m m ust reproduce the abo v e copyright not ice, this l ist of conditio ns and the follo wing discl aimer in the document ati on and /or other materials pro vided with the distributi o n.
Additional Copyright information 492 Netcool/P roviso Cisco IP T elephony T e chnology P ack User ’ s G uide, V ersion 4.3-W This software is copyri ghted by the R eg ents of the University of California, Su n Microsystems, Inc ., and other par ties .
Additional Copyright information Netcool/Pro viso Cisco IP T elephony T echnolo gy Pack User’ s Guide, Vers ion 4.3-W 493 3. Neither the names of Networks Associates T echnolog y , Inc, Cambridge Broadband Lt d.
Additional Copyright information 494 Netcool/P roviso Cisco IP T elephony T e chnology P ack User ’ s G uide, V ersion 4.3-W for loss of data, lo ss of profit, or any other damag e resulting directly or indirectl y from the use of the software, even if th e damage is caused by defects in th e software .
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il IBM NETCOOL 4.3-W è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del IBM NETCOOL 4.3-W - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso IBM NETCOOL 4.3-W imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul IBM NETCOOL 4.3-W ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il IBM NETCOOL 4.3-W, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del IBM NETCOOL 4.3-W.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il IBM NETCOOL 4.3-W. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo IBM NETCOOL 4.3-W insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
