Manuale d’uso / di manutenzione del prodotto OFFICEJET PRO 8500A del fabbricante HP
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OFFICEJE T P R O 8 5 00A A910 Us er Guide.
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HP Officejet Pro 8500A (A910) e-All-in-One series User Guide.
Copyright information © 2010 Copyright Hewlett-Packard Development Company, L.P. Hewlett-Packard Company notices The information contained in this document is subject to change without notice.
Contents 1 Get started Accessibility ........... .................. .................... .................... ............. ................. .............. .......... .10 Eco-Tips ........ ........... ........... ........... ............ .......... .
Print brochures .............. ......... .............. .................... ............ .......... ............. .............. ..... ........34 Print brochures (Windows) . ....... ........ ...... ......... ........ ....... ........ ....... ........
6 Fax Send a fax ......... ............ ......... ............ ........... ......... ............ ............. ....... ............. ......... ..........57 Send a standard fax ........ ....................................................... .........
7 Web HP Apps .............. ......... .............. ........... ......... ............. ............ ......... ............. ............. .. ..........81 Marketsplash by HP ...........................................................................
Solve copy problems ............. ......... .......... ........... ........ ........... ........... ........ ........... .......... ..... .109 No copy came out .................................. ................... .............................. .....
Solve printer management problems ........... ................ ........... .............. ................ ........... .....143 Embedded Web server cannot be opened .. ...................................................................144 Troubleshoot installation issues .
Regulatory information ............................................................... ......................................... ..167 FCC statement ......................................................................................................
C Additional fax setup Set up faxing (parallel phone systems) .......................... ........................ .................... ...........190 Select the correct fax setup for your home or office ...................... .........................
Embedded Web server ........... ............ ................. .................. ............ .................. ................ .22 5 About cookies ............... ............ .............. ................ ........... .............. ............
1 Get started This guide provides details about how to use the printer and how to resolve problems. • Accessibility • Eco-Tips • Understand the printer parts • Use the printer control panel .
For accessibility information for Mac OS X, visit the Apple Web site at ww w.apple.com/ accessibility. Eco-Tips HP is committed to helping customers reduce their environmental footprint. HP has provided these Eco-Tips to help you focus on ways to assess and reduce the impact of your printing choices.
1 Automatic document feeder (ADF) 2 Scanner glass 3 Control panel (differs based on the printer model that you have) 4 Control-panel display (differs based on the printer model that you have) 5 Output.
Back view 5 1 2 3 4 1 Power input 2 Ethernet network port 3 Rear universal serial bus (USB) port 4 Fax ports (1-LINE and 2-EXT) 5 Automatic two-sided printing accessory (duplexer) Use the printer cont.
HP Officejet Pro 8500A (A 910a-f) Label Name and Description 1 Home button : Press this button to return to the home screen from any other screen. 2 Control-panel display : Touch the screen to select menu options. For information about the icons that appear on the display, see Control-panel display icons.
HP OfficeJet Pro 8500 A (A910g-z) Label Name and Description 1 Wireless icon : The button is lit when the 802.11 wireless feature is on. Touch this button to view or print the Wireless Summary or to access Setup options and the Network Menu. 2 Home : Press this to return to the home screen from any other screen.
Control-panel display icons Icon Purpose Shows that a wired network connection exists. Shows that a wireless network connection exists. The signal strength is indicated by the number of curved lines. This is for infrastructure mode. For more information, see Set up the printer for wireless communication .
Icon Purpose Displays a screen where you can use HP Apps. For more information, see HP Apps Displays the Photo screen for selecting options. Displays the Setup screen for generating reports, changing fax and other maintenance settings, and accessing the Help screen.
Change printer settings Use the control panel to change the printer’s mode and settings, print reports, or get help for the printer. TIP: If the printer is connected to a computer, you can also change the printer settings using HP software tools available on your computer, such as the HP printer software, the HP Utility (Mac OS X), or the EWS.
The model number is printed on a label located inside the printer, near the ink cartridges area. Select print media The printer is designed to work well with most types of office media. It is best to test a variety of print media types before buying large quantities.
smearing, bolder blacks and vivid colors. It is acid-free for longer lasting documents. HP Premium Presentation Paper HP Professional Paper These papers are heavy two-sided matte papers perfect for presentation, proposals, reports and newsletters. They are heavyweight for an impressive look and feel.
HP Photo Value Packs HP Photo Value Packs conveniently package Original HP ink cartridges and HP Advanced Photo Paper to save you time and take the guesswork out of printing affordable professional photos with your HP printer.
To load an original on the scanner glass Use these steps to load an original on the scanner glass. 1. Lift the scanner lid. 2. Load your original print-side down. TIP: For more help on loading an original, refer to the engraved guides along the edge of the glass.
document feeder until you hear a tone or see a message on the display indicating that the loaded pages were detected. TIP: For more help on loading originals in the automatic document feeder, refer to the diagram engraved in the document feeder tray. 2.
3. Insert the media print-side down along the right of the main tray. Make sure the stack of media aligns with the right and back edges of the tray, and does not exceed the line marking in the tray. NOTE: Do not load paper while the printer is printing.
3. Load envelopes according to the graphic. Make sure the stack of envelopes does not exceed the line marking in the tray. NOTE: Do not load paper while the printer is printing. 4. Slide the media guides in the tray to adjust them for the media size that you have loaded.
5. Lower the output tray. 6. Pull out the tray extender. Load transparencies To load transparencies 1. Lift the output tray. 2. Slide the paper width guide out as far as possible. NOTE: If you are loading larger sized media, pull the input tray to extend it.
1. Lift the output tray. 2. Slide the paper width guide out as far as possible. NOTE: If you are loading larger sized media, pull the input tray to extend it.
To connect a storage device 1. If you are connecting a digital camera, change the USB mode of the camera to storage mode, and then connect one end of the USB cable to the camera. NOTE: Different cameras use different terms to describe the storage mode.
Install the duplexer You can print on both sides of a sheet of paper automatically. For information on using the duplexer, see Print on both sides (duplexing) . To install the duplexer Ÿ Slide the duplexer into the printer until the unit locks into place.
Turn on accessories in the printer driver • To turn on accessories on Windows computers • To turn on accessories on Macintosh computers To turn on accessories on Windows computers 1. Click Start , point to Settings , and then click Printers or Printers and Faxes .
3. Clean the glass by using a soft, lint-free cloth that has been sprayed with a mild glass cleaner. Dry the glass with a dry, soft, lint-free cloth. CAUTION: Use only glass cleaner to clean the scanner glass. Avoid cleaners that contain abrasives, acetone, benzene, and carbon tetrachloride, all of which can damage the scanner glass.
cover to access the pick assembly inside the automatic document feeder, clean the rollers or separator pad, and then close the cover. To clean the rollers or separator pad 1. Remove all originals from the document feeder tray. 2. Lift the automatic document feeder cover (1).
2 Print Most print settings are automatically handled by the software application. Change the settings manually only when you want to change print quality, print on specific types of paper, or use special features. For more information about selecting the best print media for your documents, see Select print media.
NOTE: You can print from anywhere by using HP's ePrint feature. For more information, see HP ePrint. Follow the instructions for your operating system. • Print documents (Windows) • Print documents (Mac OS X) Print documents (Win dow s) 1. Load paper in the tray.
1. Load paper in the tray. For more information, see Load media. 2. On the File menu in your software application, click Print . 3. Make sure the printer you want to use is selected. 4. To change settings, click the button that opens the Properties dialog box.
4. To change settings, click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties , Options , Printer Setup , Printer , or Preferences . 5. On the Layout tab, change the orientation to Landscape .
Print photos on photo paper (Mac OS X) 1. Load paper in the tray. For more information, see Load media. 2. From the File menu in your software application, click Print .
1. Insert your memory card into the appropriate slot on the printer. The Photo screen appears on the control panel display. 2. Touch View & Print . The photos are displayed. 3. Do one of the following. a . Touch Select All . b . Touch Settings to make changes to layout, paper type, or date stamp, and then select Done .
Print on special and custom-size paper If your application supports custom-size paper, set the size in the application before printing the document. If not, set the size in the printer driver. You might need to reformat existing documents to print them correctly on custom-size paper.
NOTE: Before printing a borderless document, open the file in a software application and assign the image size. Make sure the size corresponds to the media size on which you are printing the image. NOTE: Not all applications support borderless printing.
HP ePrint With HP ePrint, you can print from email connected mobile phones, netbooks, or other mobile devices —anywhere, anytime. Using your mobile device service and the printer’s Web Services, you can print documents to a printer that could be sitting next to you or sitting thousands of miles away.
1. Load the appropriate media. For more information, see Guidelines for printing on both sides of a page and Load media. 2. Make sure the duplexer is installed correctly. For more information, see Install the duplexer. 3. Verify that you are using the correct printer and page size in the Page Setup .
3 Scan You can use the printer’s control panel to scan documents, photos, and other originals and send them to a variety of destinations, such as a folder on a computer. You can also scan these originals from your computer using either the HP software provided with the printer or TWAIN-compliant or WIA-compliant programs.
3. Touch Document Type to select the type of document you want to save. Make changes to scan options, if needed. 4. Touch Start Scan . To scan an original from HP printer software 1. Load your original print-side down in the right-front corner of the glass or in the ADF.
For more information, see Embedded Web server. To scan using Webscan 1. Load your original print-side down in the right-front corner of the glass or in the ADF. For more information, see Load an original on the scanner glass or Load an original on the scanner glass or Load an original in the automatic document feeder (ADF).
4 HP Digital Solutions The printer includes a collection of digital solutions that can help you simplify and streamline your work. These digital solutions include the following: • HP DIrect Digital .
Requirements Before you set up the digital solutions, make sure you have the following: For all HP Digital Solutions • A network connection The printer can be connected either through a wireless connection or using an Ethernet cable.
For Scan to E-mail, Fax to E-mail Note: If you are using the HP Officejet Pro 8500A (A910a-f), you can only use Scan to Network Folder and Fax to Network Folder.
Set Up Scan to Network Folder You can configure up to 10 destination folders for each printer. NOTE: To use Scan to Network Folder, you must have created and configured the folder you are using on a computer connected to the network. You cannot create a folder from the printer's control panel.
3. Click New , and then follow the onscreen instructions. NOTE: You can customize the scan settings for each destination folder. 4. After you have entered the required information about the network folder, click Save and Test to make sure the link to the network folder is working correctly.
NOTE: After you set the Outgoing E-mail Profile, you can use the printer’s embedded Web server (EWS) to add more Outgoing E-mail Profiles, add e-mail addresses to the E-mail Address Book, and configure other e-mail options.
Step 3: Configure other e-mail options To configure other e-mail options (such as configuring default SUBJECT and body text that is included in all e-mail messages sent from the printer, as well as scan settings used when sending e-mail from the printer), complete the following steps: 1.
Embedded Web server (EWS) 1. On the Home tab, click Fax to E-mail/Network Folder in the Setup box. 2. Follow the onscreen instructions. 3. After you have entered the required information, click Save and Test to make sure the link to the network folder is working correctly.
Use HP Digital Fax After you set up HP Digital Fax, any black-and-white faxes that you receive print, by default, and then are saved to the designated destination—either the network folder or email address that you have specified: • If you are using Fax to Network Folder, this process happens in the background.
5 Copy You can produce high-quality color and grayscale copies on a variety of paper types and sizes. NOTE: If you are copying a document when a fax arrives, the fax is stored in the printer's memory until the copying finishes. This can reduce the number of fax pages stored in memory.
You can use these settings for single copy jobs, or you can save settings to be used as defaults for future jobs. To change copy settings for a single job 1. Touch Copy . 2. Select the copy function settings you want to change. 3. Touch Start Black or Start Color .
6 Fax You can use the printer to send and receive faxes, including color faxes. You can schedule faxes to be sent at a later time and set up speed-dials to send faxes quickly and easily to frequently used numbers.
TIP: You can also send a fax manually from a phone or by using monitor dialing. These features allow you to control the pace of your dialing. They are also useful when you want to use a calling card to charge the call and you have to respond to tone prompts while dialing.
Mac OS X 1. Open the document on your computer that you want to fax. 2. From the File menu in your software application, click Print . 3. Select the printer that has “(Fax)” in the name. 4. Select Fax Recipients from the pop-up menu below the Orientation setting.
4. If the recipient answers the telephone, you can engage in a conversation before sending your fax. NOTE: If a fax machine answers the call, you will hear fax tones from the receiving fax machine. Proceed to the next step to transmit the fax. 5. When you are ready to send the fax, touch Start Black or Start Color .
unavailable. The printer scans the originals into memory and sends them once it is able to connect to the receiving fax machine. After the printer scans the pages into memory, you can immediately remove the originals from the document feeder tray or scanner glass.
To cancel a scheduled fax 1. Touch the Send Fax Later message on the display. – OR – Touch Fax , and then select Fax Options or Fax Settings . 2. Touch Cancel Scheduled Fax . Send a fax to multiple recipients You can send a fax to multiple recipients at once by grouping individual speed dial entries into group speed dial entries.
Receive a fax You can receive faxes automatically or manually. If you turn off the Auto Answer option, you must receive faxes manually. If you turn on the Auto Answer option (the default setting), the printer automatically answers incoming calls and receives faxes after the number of rings that are specified by the Rings to Answer setting.
4. If you are currently on the phone with the sender, instruct the sender to press Start on their fax machine. 5. When you hear fax tones from a sending fax machine, do the following: a . Touch Fax , and then select Start Black or Start Color . b . After the printer begins to receive the fax, you can hang up the phone or remain on the line.
Reprint received faxes from memory If you set the Backup fax mode to On , the received faxes are stored in memory, whether the printer has an error condition or not. NOTE: After the memory becomes full, the oldest, printed faxes are overwritten as new faxes are received.
HP recommends that you verify the number you are forwarding to is a working fax line. Send a test fax to make sure the fax machine is able to receive your forwarded faxes. To forward faxes from the printer control panel 1. Touch Setup . 2. Touch Fax Settings or Fax Setup , and then select Advanced Fax Setup .
To set automatic reduction from the printer control panel 1. Touch right arrow , and then select Setup . 2. Touch Fax Setup , and then select Advanced Fax Setup .
Remove numbers from the junk fax list If you no longer want to block a fax number, you can remove a number from your junk fax list. To remove numbers from the list of junk fax numbers 1. Touch right arrow , and then select Setup . 2. Touch Fax Setup , and then select Basic Fax Setup .
Fax to PC and Fax to Mac requirements • The administrator computer, the computer that activated the Fax to PC or Fax to Mac feature, must be on at all times. Only one computer can act as the Fax to PC or Fax to Mac administrator computer. • The destination folder's computer or server must be on at all times.
To modify settings from the HP software (Windows) 1. Open the HP printer software. For more information, see HP printer software (Windows). 2. Double-click Fax Actions , and then double-click Digital Fax Setup Wizard . 3. Follow the onscreen instructions.
To change speed-dial entries 1. On the printer’s control panel, touch right arrow , and then touch Setup . 2. Touch Fax Setup , and then select Speed Dial Setup . 3. Touch Add/Edit Speed Dial , and then touch the speed-dial entry you want to change.
Delete speed-dial entries To delete speed-dial entries or group speed-dial entries, complete the following steps: 1. On the printer’s control panel, touchright arrow , and then touch Setup . 2. Touch Fax Setup , and then select Speed Dial Setup . 3.
4. Enter your personal or company name, and then touch Done . 5. Enter your fax number, and then touch Done . Set the answer mode (Auto answer) The answer mode determines whether the printer answers incoming calls. • Turn on the Auto Answer setting if you want the printer to answer faxes automatically .
If you connect the printer to a line with distinctive ring, have your telephone company assign one ring pattern to voice calls and another ring pattern to fax calls. HP recommends that you request double or triple rings for a fax number. When the printer detects the specified ring pattern, it answers the call and receives the fax.
3. Touch down arrow , and then select Tone or Pulse Dialing . 4. Touch to select Tone Dialing or Pulse Dialing . Set the redial options If the printer was unable to send a fax because the receiving fax machine did not answer or was busy, the printer attempts to redial based on the settings for the busy- redial and no-answer-redial options.
Set the fax sound volume Use this procedure to increase or decrease the volume of the fax sounds. To set the fax sound volume 1. Touch right arrow , and then select Setup . 2. Touch Fax Setup , and then select Basic Fax Setup . 3. Touch Fax Sound Volume .
TIP: Support for traditional fax transmission over any Internet protocol telephone systems are often limited. If you experience problems faxing, try using a slower fax speed or disabling the fax error-correction mode (ECM). However, if you turn off ECM, you cannot send and receive color faxes.
NOTE: You can include an image of the first page of the fax on the Fax Sent Confirmation report if you select On (Fax Send) or On (Send and Receive) , and if you scan the fax to send from memory or use the Scan and Fax option. To enable fax confirmation 1.
Print and view the fax log You can print a log of faxes that have been received and sent by the printer. To print the fax log from the printer control panel 1. Touch right arrow , and then select Setup . 2. Touch Fax Setup , touch down arrow , and then select Fax Reports .
To view the Call History 1. Touch right arrow , and then select Fax . 2. Touch (Call History). Chapter 6 80 Fax.
7 Web The printer offers innovative, Web-enabled solutions that can help you quickly access the Internet, obtain documents, and print them faster and with less hassle—and all without using a computer. In addition, you can use a Web service (Marketsplash by HP) to create and print professional-quality marketing materials.
Marketsplash by HP Grow your business using online HP tools and services to create and print professional marketing materials. With Marketsplash, you can do the following: • Quickly and easily create amazing, professional-quality brochures, flyers, business cards, and more.
8 Work with ink cartridges To ensure the best print quality from the printer, you need to perform some simple maintenance procedures. This section provides guidelines for handling the ink cartridges, instructions for replacing the ink cartridges, and aligning and cleaning the printhead.
Related topics • Check the estimated ink levels • To clean the printheads Check the estimated ink levels You can check the estimated ink levels from the printer software or the embedded Web server. For information about using these tools, see Printer management tools.
To replace the ink cartridges Use these steps to replace the ink cartridges. 1. Gently pull open the ink cartridge cover. 2. Remove the ink cartridge that requires replacement by grasping it and pulling it firmly toward you. 3. Remove the new ink cartridge from its package.
Store printing supplies This section covers the following topics: • Store ink cartridges • Store printheads Store ink cartridges Ink cartridges can be left in the printer for extended periods of time. If you remove the ink cartridges, place them in an airtight container, such as a resealable plastic bag.
9 Solve a problem The information in Solve a problem suggests solutions to common problems. If your printer is not operating correctly and those suggestions did not solve your problem, try using one of the following support services to obtain assistance.
Obtain electronic support To find support and w a rranty information, go to the HP Web site at www. h p . c o m / support. If prompted, select your country/region, and then click Contact HP for information on calling for technical support.
• Messages that appear when the situation occurs • Answers to these questions: ƕ Has this situation happened before? ƕ Can you re-create it? ƕ Did you add any new hardware or software to your c.
For the most current list of telephone support numbers, see www.h p . co m / su p p or t . $IULFD(QJOLVKVSHD NLQJ $IULTXHIUDQFRSKRQ H .
After the phone support period After the phone support period, help is available from HP at an additional cost. Help may also be available at the HP online support Web site: www. hp . c om / s up p or t . Contact your HP dealer or call the support phone number for your country/region to learn more about support options.
The printer shuts down unexpectedly Check the power and power connections Make sure the printer is connected firmly to a functioning alternating current (AC) power outlet. For voltage requirements, see Electrical specifications . Alignment fails If the alignment process fails, make sure you have loaded unused, plain white paper into the input tray.
Printer takes a long time to print Check the system configuration and resources Make sure the computer meets the minimum system requirements for the printer. For more information, see System requirements. Check the HP software settings Print speed is slower when you select high print-quality settings.
Check the color print settings Make sure Print in Grayscale is not selected in the printer driver. Check the printer location and length of USB cable High electromagnetic fields (such as those generated by USB cables) can sometimes cause slight distortions to printouts.
• Ink is not filling the text or graphics completely • Output is faded or dull colored • Colors are printing as black and white • Wrong colors are printing • Printout shows bleeding colors .
Cancel the print job and wait for the printer to return to the ready state. If the printer does not return to the ready state, cancel all jobs in the printer driver, power cycle the printer, and then print the document.
Check the printheads Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any problem areas, and perform the recommended actions.
Check the printheads Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any problem areas, and perform the recommended actions.
Text or graphics are streaked Check the printheads Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any problem areas, and perform the recommended actions.
To check printhead health Use one of the following means to check the printhead health. If any printhead has a Replace status, then perform one or more of the maintenance functions, or clean or replace the printhead.
1 2 3 4 1 Printer Information: Shows printer information (such as the printer model number, serial number, and firmware version number), the number of pages printed from the trays and duplexer, the ink level information, and the printhead health status.
Diagnostic page are not straight and connected, you can start the alignment process manually. For more information, see Understand the Self Test Diagnostic Page . NOTE: Before aligning the printheads, make sure you load plain paper. For more information, see Load media.
• HP Software (Windows): Open the HP software that was included with the printer. Click the Device Services tab, and then click Clean Printheads and follow the onscreen instructions. • HP Utility (Mac OS X): Click the HP Utility icon in the Dock, and then click Clean Printheads .
4. Lift the handle of the printhead (which corresponds to the control-panel message) and use it to pull the printhead out of its slot. 5. Obtain clean, dry, soft and lint-free cleaning material. Suitable materials include paper coffee filters and eyeglass lens cleaning paper.
8. Clean the electrical contacts in the printhead slot inside the printer with a clean, dry, soft and lint-free cloth. 9. Plug in the power cord and turn on the printer.
3. Lift the printhead latch. 4. Lift the handle of a printhead and use it to pull the printhead out of its slot. Chapter 9 106 Solve a problem.
5. Before installing a printhead, shake the printhead up and down at least six times while the printhead is still in its packaging. 6. Remove the new printhead from its package, and then remove its orange protective caps. CAUTION: Do not shake printheads after the caps are removed.
Solve paper-feed problems Media is not supported for the printer or tray Use only media that is supported for the printer and the tray being used. For more information, see Media specifications. Media is not picked up from a tray • Make sure media is loaded in the tray.
Multiple pages are being picked up • Fan the media before loading. • Make sure the paper guides are set to the correct markings in the tray for the media size you are loading. Also make sure the guides are snug, but not tight, against the stack. • Make sure the tray is not overloaded with paper.
Copies are blank • Check the media The media might not meet Hewlett-Packard media specifications (for example, the media is too moist or too rough). See Media specifications for more information. • Check the settings The contrast setting might be set too light.
Copy quality is poor • Take steps to improve the copy quality ƕ Use quality originals. ƕ Load the media correctly. If the media is loaded incorrectly, it might skew, causing unclear images. See Media specifications for more information. ƕ Use or make a carrier sheet to protect your originals.
• Large, black typefaces look splotchy (not smooth) The default enhancement setting might not be suitable for the job. Check the setting and change it to enhance text or photographs, if needed.
Scan takes too long • Check the settings ƕ If you set the resolution too high, the scan job takes longer and results in larger files. To obtain good results, do not use a resolution that is higher than needed. You can lower the resolution to scan more quickly.
ƕ The accuracy of the OCR program depends on the image quality, text size, and structure of the original and the quality of the scan itself. Make sure that your original has good image quality. ƕ Colored backgrounds can cause images in the foreground to blend too much.
The image quality is better when printed The image that appears on the screen is not always an accurate representation of the quality of the scan. ƕ Try adjusting your computer monitor settings to use more colors (or levels of gray). On Windows computers, you typically make this adjustment by opening Display on the Windows control panel.
• Black dots or streaks ƕ Ink, glue, correction fluid, or an unwanted substance might be on the scanner glass; the scanner glass might be dirty or scratched; or the lid backing might be dirty. Try cleaning the scanner glass and lid backing. See Maintain the printer for more information.
• The "Phone Cord Connected to Correct Port on Fax" test failed • The "Using Correct Type of Phone Cord with Fax" test failed • The "Dial Tone Detection" test faile.
• Make sure you have correctly connected the printer to the telephone wall jack. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer.
2. After you have connected the phone cord to the port labeled 1-LINE, run the fax test again to make sure it passes and the printer is ready for faxing. 3. Try to send or receive a test fax. • Make sure you use the phone cord that came with the printer.
• Make sure you use the phone cord that came with the printer. If you do not use the supplied phone cord to connect from the telephone wall jack to the printer, you might not be able to send or receive faxes. After you plug in the phone cord that came with the printer, run the fax test again.
continues to fail, contact your telephone company and have them check the phone line. The "Fax Line Condition" test failed Solution: • Make sure you connect the printer to an analog phone line or you cannot send or receive faxes.
that carries phone accessories. You also need another phone cord, which can be a standard phone cord that you might already have in your home or office.
connected to the port labeled 1-LINE on the back of the printer and the other end to your telephone wall jack, as shown in the illustration. 1 2 1 Telephone wall jack 2 Use the phone cord supplied in .
• Make sure the printer is not connected to a telephone wall jack that is set up for digital phones. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not hear a normal sounding dial tone, it might be a phone line set up for digital phones.
• Make sure the telephone you use to initiate the fax call is connected directly to the printer. To send a fax manually, the telephone must be connected directly to the port labeled 2-EXT on the printer, as shown in the illustration.
• If you have a computer dial-up modem on the same phone line with the printer, check to make sure that the software that came with your modem is not set to receive faxes automatically. Modems that are set up to receive faxes automatically take over the phone line to receive all incoming faxes, which prevents the printer from receiving fax calls.
• If the printer shares the same phone line with other types of phone equipment, such as an answering machine, a computer dial-up modem, or a multi-port switch box, the fax signal level might be reduced. The signal level can also be reduced if you use a splitter or connect extra cables to extend the length of your phone.
Fax tones are recorded on my answering machine Solution: • When you have an answering machine on the same phone line you use for fax calls, try connecting the answering machine directly to the printer as described in Case I: Shared voice/fax line with answering machine .
The computer cannot receive faxes (Fax to PC and Fax to Mac) Cause: The computer selected to receive faxes is turned off. Solution: Make sure the computer selected to receive faxes is switched on at all times. Cause: Different computers are configured for setup and receiving faxes and one of them may be switched off.
Solve problems using HP Web sites If you are having problems using HP Web sites from your computer, check the following: • Make sure the computer that you are using is connected to the network. • Make sure the Web browser meets the minimum system requirements.
The server name cannot be found or resolved Connection to the server might fail if the server name provided during setup cannot be resolved to a specific IP address. • Try to use the IP address of the server. • When using DNS, be sure to do the following: ƕ Try to use fully qualified DNS names.
The filename prefix has not been set up correctly Make sure the folder name and filename uses only the letters or characters supported by the operating system.
NOTE: If you are using the HP Officejet Pro 8500A (A910a-f), you can only use Scan to Network Folder and Fax to Network Folder. To find your model number, see Finding the printer model number.
To enable the correct time to be reported on faxes during Daylight Savings Time, use the EWS to manually change the time zone used by the printer to one that reflects the correct time: ƕ Open a supported Web browser (such as Microsoft Internet Explorer, Opera, Mozilla Firefox, or Safari) on your computer.
ƕ Inspect the ends of the memory device for dirt or material that closes a hole or spoils a metal contact. Clean the contacts with a lint-free cloth and small amounts of isopropyl alcohol. ƕ Make sure that the memory device is working correctly by testing it with other devices.
Network port created does not match printer IP address (Windows) If you are using a computer running Windows, make sure that the network ports created in the printer driver match the printer IP address: 1. Print the printer’s network configuration page 2.
Step 3 - Run the Wireless Network Test For wireless networking issues, run the Wireless Network Test. To print a Wireless Network Test page, touch right arrow , touch Network , touch Wireless , and then select Wireless Network Test . If a problem is detected, the printed test report includes recommendations that might help solve the problem.
To check a wireless connection 1. Make sure that your computer's wireless has been turned on. (For more information, see the documentation that came with your computer.) 2. If you are not using a unique network name (SSID), then it is possible that your wireless computer could be connected to a nearby network that is not yours.
A: Make sure the printer is on the network 1. If the printer supports Ethernet networking and is connected to an Ethernet network, make sure an Ethernet cable is not plugged into the back of the printer. If an Ethernet cable is plugged into the back, then wireless connectivity is disabled.
If you are able to access the EWS and use your printer with the firewall turned off, you need to reconfigure your firewall settings to allow the computer and printer to communicate with each other over the network. For more information, see Configure your firewall to work with printers.
printing or connecting to the printer, make sure the correct version of the printer driver is set as the default. 1. Click Start , point to Settings , and then click Printers or Printers and Faxes . - Or - Click Start , click Control Panel , and then double-click Printers .
access to the network. If the WAP filters MAC addresses, then the printer’s MAC address must be added to the WAP’s list of accepted MAC addresses. • Print the network configuration page. For more information, see Understand the network configuration page.
NOTE: Refer to your firewall documentation on how to configure the firewall port settings and how to add HP files to the “trusted“ list. Some firewalls continue to cause interference even after you disable them.
NOTE: To use the embedded EWS, the printer must be connected to a network using either an Ethernet or a wireless connection. You cannot use the embedded Web server if the printer is connected to a computer with a USB cable.
Troubleshoot installation issues If the following topics do not help, see HP support for information about HP support. • Hardware installation suggestions • HP software installation suggestions .
Verify installation preliminaries • Make sure to use the installation CD that contains the correct HP software for your operating system. • Before installing HP software, make sure that all other programs are closed.
To reset the printer's network settings 1. Touch right arrow , touch Network , touch Restore Network Defaults , and then select Yes . A message appears stating that the network defaults have been restored.
1. Printer Information: Shows printer information (such as the printer name, model number, serial number, and firmware version number), the accessories that are installed (such as the duplexer), and the number of pages printed from the trays and accessories.
to help troubleshoot network connectivity problems. If you need to call HP, it is often useful to print this page before calling. 1 2 3 4 5 1. General Information: Shows information about the current status and active connection type of the network, and other information, such as the URL of the embedded Web server.
• Bonjour : Bonjour services (which use mDNS, or Multicast Domain Name System) are typically used on small networks for IP address and name resolution (through UDP port 5353), where a conventional DNS server is not used.
Clear paper jams If the paper was loaded in the input tray, you might need to clear the paper jam from the duplexer. Paper can also jam in the automatic document feeder. Several common actions can cause paper to jam the automatic document feeder: • Placing too much paper in the document feeder tray.
c . If the jam is not there, push the latch on the top of the duplexer and lower its cover. If the jam is inside, carefully remove it. Close the cover.
To clear a paper jam in the automatic document feeder 1. Lift the cover of the automatic document feeder. 2. Gently pull the paper out of the rollers. CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the printer.
A Technical information This section contains the following topics: • Warranty information • Printer specifications • Regulatory information • Environmental product stewardship program • Thi.
Hewlett-Packard limited warranty statement A. Extent of limited warranty 1. Hewlett-Packard (HP) warrants to the end-user customer that the HP products specified above will be free from defects in materials and workmanship for the duration specified above, which duration begins on the date of purchase by the customer .
Ink cartridge warranty information The HP cartridge warranty is applicable when the product is used in its designated HP printing device. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with.
Printer specifications This section contains the following topics: • Physical specifications • Product features and capacities • Processor and memory specifications • System requirements • N.
Feature Capacity Printheads Two printheads (one black and yellow, and one magenta and cyan) Supply yields Visit www.hp.com/go/learnaboutsupplies/ for more information on estimated ink cartridge yields.
Network protocol specifications Network operating system compatibil ity • Windows XP (32-bit) (Professional and Home Editions), Windows Vista 32-bit and 64-bit (Ultimate Edition, Enterprise Edition .
Understand specifications for supported media Use the tables to determine the correct media to use with your printer, and to determine what features work with your media. • Understand supported sizes • Understand supported media types and weights Understand supported sizes NOTE: Tray 2 is available with some models.
Media size Tray 1 Tray 2 Duplexer ADF C6 Envelope (114 x 162 mm; 4.5 x 6.4 inches) Japanese Envelope Chou #3 (120 x 235 mm; 4.7 x 9.3 inches) Japanese Envelope Chou #4 (90 x 205 mm; 3.5 x 8.1 inches) Cards Index card (76.2 x 127 mm; 3 x 5 inches) Index card (102 x 152 mm; 4 x 6 inches) Index card (127 x 203 mm; 5 x 8 inches) A6 card (105 x 148.
Media size Tray 1 Tray 2 Duplexer ADF 356 mm long (3 to 8.5 inches wide and 5 to 14 inches long) Custom-sized media (ADF) between 127 to 216 mm wide and 241 to 305 mm long (5 to 8.5 inches wide and 9.5 to 12 inches long) * These sizes can be used for borderless printing.
Tray Type Weight Capacity Automatic Document Feeder Paper 60 to 75 g/m 2 (16 to 20 lb bond) 50 sheets Set minimum margins The document margins must match (or exceed) these margin settings in portrait orientation. 1 2 2 3 4 1 3 4 Media (1) Left margin (2) Right margin (3) Top margin (4) Bottom margin U.
• Several kinds of media require a specific orientation when you print on both sides of a page. These include letterhead, preprinted paper, and paper with watermarks and prepunched holes. When you print from a computer running Windows, the printer prints the first side of the media first.
Scan specifications • Integrated OCR software automatically converts scanned text to editable text • Twain-compliant interface • Resolution: 4800 x 4800 ppi optical • Color: 24-bit color, 8-bit grayscale (256 levels of gray) • Maximum scan size from glass: HP Officejet Pro 8500A (A910a-f): 216 x 297 mm (8.
Acoustic emission specifications Print in Draft mode, noise levels per ISO 7779 HP Officejet Pro 8500A (A910a-f) • Sound pressure (bystander position) LpAm 57 (dBA) (mono Draft print) • Sound power LwAd 7.1 (BA) HP Officejet Pro 8500A (A910g-z) • Sound pressure (bystander position) LpAm 56 (dBA) (mono Draft print) • Sound power LwAd 7.
Regulatory information The printer meets product requirements from regulatory agencies in your country/region. This section contains the following topics: • FCC statement • Notice to users in Kore.
FCC statement FCC sta tement The Unit ed States F ederal C ommunications C ommission (in 4 7 CFR 1 5 . 1 05) has spec ifi ed that the follo wing noti ce be brought to the attenti on of users o f this product .
Notice to users in Japan about the power cord Noise emission statement for Germany Geräusc hemission LpA < 7 0 dB am Arbeits platz im Normalbetrieb nac h DIN 45 63 5 T . 1 9 LED indicator statement LED indica tor statemen t The dis play LEDs meet the r equiremen ts of EN 608 25- 1 .
Notice to users of the U.S. telephone network: FCC requirements Notice to users of t he U.S. telephone n et w ork: FCC requiremen ts This eq uipment complie s w ith FCC rules , P ar t 6 8. On this equipment is a label that contains, among other inf ormation , the FCC Regis tr ation Number and R inger Eq uivalent Number (REN) for this eq uipment.
Notice to users of the Canadian telephone network Note à l’at tention d es utilisateurs du résea u téléphoniq ue canadi en/Notice to users of t he Can adian tel ephone n etwork Cet appar eil est conf orme au x spécif ications tec hniques des équipements ter minaux d’Industr ie Canada .
Notice to users in the European Economic Area Notice to users in t he European Economic A rea This pr oduct is designed t o be connected to the analog S witc hed T elecommunication Networ ks (PS TN) of the Eur opean Economi c Area (EE A) countr ies/r egions.
Exposure to radio frequency radiation Exposure to radio fr equenc y radiation Caution The radiated output pow er of this device is far below the FCC radio frequency exposure limits. Nevertheless, the device shall be used in such a manner that the potential for human contact during normal operation is minimized .
Notice to users in Taiwan Appendix A 174 Technical information.
European Union regulatory notice European Union Regula tory N otice Products bearing the CE marking comply with the following EU Directives: · Low Voltage Directive 2006/95/EC · EMC Directive 2004/108/EC CE compliance of this product is valid only if pow ered with the corr ect CE-marked AC adapter provided by HP .
Declaration of conformity DECLARATION OF CONFORMITY according to ISO/IEC 17050-1 and EN 17050-1 Supplier’s Name: Hewlett-Packard Company DoC#: SNPRC-1001-01-A Supplier’s Address: 138, Depot Road, .
Environmental product stewardship program Hewlett-Packard is committed to providing quality products in an environmentally sound manner. Design for recycling has been incorporated into this product. The number of materials has been kept to a minimum while ensuring proper functionality and reliability.
Disposal of waste equipment by users in private households in the European Union Disposal of Waste Equipment by Users in Private Households in the European Union This sy mbol on the product or on its packaging indicates that this pr oduct must not be disposed of with y our other household wa ste .
Power consumption Hewlett-Packard printing and imaging equipment marked with the ENERGY STAR® logo is qualified to the U.S. Environmental Protection Agency’s ENERGY STAR specifications for imaging equipment. The following mark appears on ENERGY STAR qualified imaging products: ENERGY STAR is a U.
Third-party licenses HP Officejet Pro 8500A (A910) series third-party licenses LICENSE .aes-pubdom--cr ypto ----------- -------- -- /* rijndae l- alg-fst.c * * @version 3.0 (December 2000) * * Optimised ANSI C code for the Rijndael cipher (now AES ) * * @author Vincent Rijmen <vincent.
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
the code are not to be removed. If this package is used in a product, Eric Young should be given attribution as the author of the parts of the library used. This can be in the form of a textual message at program startup or in documentation (online or textual) provided with the package .
modification, are permitted provided that the following conditions are met: 1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
Hudson (tjh@cryptsoft.com). ===================== ============================================ === Copyright (c) 1998-2006 The OpenSSL Project. All rights reserved . Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: 1.
STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. ======================== ========================================= === This product includes cryptographic software written by Eric You n g (eay@cryptsoft.
* LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY * OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF * SUCH DAMAGE. */ LICENSE .unicode--jm_share_folder ----------- -------- -- /* * Copyright 2001-2004 Unicode, Inc.
in a product, an acknowledgment in the product documentation would be appreciated but is not required. 2. Altered source versions must be plainly marked as such, and must not be misrepresented as being the original software. 3. This notice may not be removed or altered from any source distribution .
B HP supplies and accessories This section provides information on HP supplies and accessories for the printer. The information is subject to changes, visit the HP Web site ( www.hpshopping.com) for the latest updates. You may also make purchases through the Web site.
HP media To order media such as HP Premium Paper, go to www.hp.com. HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents.
C Additional fax setup After completing all the steps in the getting started guide, use the instructions in this section to complete your fax setup. Keep your getting started guide for later use.
Mexico Philippines Poland Portugal Russia Saudi Arabia Singapore Spain Taiwan Thailand USA Venezuela Vietnam If you are unsure which kind of telephone system you have (serial or parallel), check with your telephone company.
• Computer dial-up modem: A computer dial-up modem is on the same phone line as the printer. If you answer Yes to any of the following questions, you are using a computer dial-up modem: ƕ Do you se.
Other equipment or services sharing your fax line Recommended fax setup DSL PBX Distinct ive ring service Voice calls Computer dial-up modem Answering machine Voice mail service computer modem (no voi.
1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port You might need to connect the supplied phone cord to the adapter provided for your country/region. To set up the printer with a separate fax line 1.
You might need to connect the supplied phone cord to the adapter provided for your country/region. To set up the printer with DSL 1. Obtain a DSL filter from your DSL provider.
Case D: Fax with a distinctive ring service on the same line If you subscribe to a distinctive ring service (through your telephone company) that allows you to have multiple phone numbers on one phone line, each with a different ring pattern, set up the printer as described in this section.
4. (Optional) Change the Rings to Answer setting to the lowest setting (two rings). 5. Run a fax test. The printer automatically answers incoming calls that have the ring pattern you selected ( Distinctive Ring setting) after the number of rings you selected ( Rings to Answer setting).
3. Now you need to decide how you want the printer to answer calls, automatically or manually: • If you set up the printer to answer calls auto matically , it answers all incoming calls and receives faxes.
To set up the printer with voice mail 1. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. You might need to connect the supplied phone cord to the adapter provided for your country/ region.
1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the "1-LINE" port You might need to connect the supplied phone cord to the adapter provided for your country/region. 3 Computer with modem To set up the printer with a computer dial-up modem 1.
Set up the printer with a computer DSL/ADSL modem If you have a DSL line and use that phone line to send faxes, follow these instructions to set up your fax.
To set up the printer with a computer DSL/ADSL modem 1. Obtain a DSL filter from your DSL provider. 2. Using the phone cord provided in the box with the printer, connect one end to the DSL filter, and then connect the other end to the port labeled 1-LINE on the back of the printer.
To set up the printer on the same phone line as a computer with two phone ports Back view of the printer 1 2 4 3 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port. You might need to connect the supplied phone cord to the adapter provided for your country/region.
6. Now you need to decide how you want the printer to answer calls, automatically or manually: • If you set up the printer to answer calls auto matically , it answers all incoming calls and receives faxes.
NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back.
Case I: Shared voice/fax line with answering machine If you receive both voice calls and fax calls at the same phone number, and you also have an answering machine that answers voice calls at this phone number, set up the printer as described in this section.
5. Turn on the Auto Answer setting. 6. Set your answering machine to answer after a low number of rings. 7. Change the Rings to Answer setting on the printer to the maximum number of rings supported by your printer. (The maximum number of rings varies by country/region.
To set up the printer on the same phone line as a computer with two phone ports Back view of the printer 1 7 3 4 5 2 6 1 Telephone wall jack 2 "IN" phone port on your computer 3 "OUT&qu.
5. (Optional) If your answering machine does not have a built-in phone, for convenience you might want to connect a phone to the back of your answering machine at the "OUT" port.
4 Phone cord provided with the printer connected to the 1-LINE port on the back of the printer You might need to connect the supplied phone cord to the adapter provided for your country/region. 5 DSL/ADSL modem 6 Computer 7 Answering machine 8 Telephone (optional) NOTE: You need to purchase a parallel splitter.
When the phone rings, your answering machine answers after the number of rings you have set, and then play your recorded greeting. The printer monitors the call during this time, “listening” for fax tones.
• If your computer has two phone ports, set up the printer as follows: Back view of the printer 1 2 3 4 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port You might need to connect the supplied phone cord to the adapter provided for your country/region.
If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Serial-type fax setup For information on setting up the printer for faxing using a serial-type phone system, see the Fax Configuration Web site for your country/region.
The printer prints a report with the results of the test. If the test fails, review the report for information on how to fix the problem and rerun the test. To test fax setup via the printer control panel 1. Set up the printer for faxing according to your particular home or office setup instructions.
D Network setup You can manage network settings for the printer through the printer control panel as described in the next section. Additional advanced settings are available in the embedded Web server, a configuration and status tool you access from your Web browser using an existing network connection to the printer.
Set link speed You can change the speed at which data is transmitted over the network. The default is A utomatic . 1. Touch right arrow , and then select Network . 2. Select A dvanc ed Setup , then select Link Speed . 3. Touch the number next to the link speed that matches your network hardware: • 1.
Creating and using firewall rules Firewall rules allow you to control IP traffic. Use firewall rules to allow or drop IP traffic based on IP addresses and services. Enter up to ten rules, each rule specifying the host addresses, services, and the action to take for those addresses and services.
Item Limit Note the following: • All IP A ddres ses Results in two (2) address template rules. One for all IPv4 addresses, and another for all IPv6 addresses.
Item Limit For example, if a user-defined service template consists of 64 services, then it is the only service template you can use. Maximum number of service templates in the policy.
NOTE: To connect to an infrastructure network, you must have a wireless network set up and running. 1. Set up the printer hardware. See the getting started guide or the setup poster that came with your printer. 2. On the printer control panel, touch right arrow , and then select Network .
WPA2 is the second generation of WPA security; it provides enterprise and consumer Wi-Fi users with a high level of assurance that only authorized users can access their wireless networks.
To add hardware addresses to a WAP MAC filtering is a security feature in which a WAP is configured with a list of MAC addresses (also called "hardware addresses") of devices that are allowed to gain access to the network through the WAP.
your computer. Make sure to remove them correctly using the uninstall utility provided when you installed the HP software. To uninstall from a Windows computer, method 1 1. Disconnect the printer from your computer. Do not connect it to your computer until after you have reinstalled the HP software.
4. Follow the onscreen instructions. 5. When the HP Uninstaller finishes, restart your computer. Appendix D 224 Network setup.
E Printer management tools This section contains the following topics: • HP printer software (Windows) • HP Utility (Mac OS X) • Embedded Web server HP printer software (Windows) The HP software provided with the printer provides maintenance information about the printer.
This section contains the following topics: • About cookies • To open the embedded Web server About cookies The embedded Web server (EWS) places very small text files (cookies) on your hard drive when you are browsing. These files let the EWS recognize your computer the next time you visit.
F How do I? • Get started • Print • Scan • Copy • Fax • HP Digital Solutions • Work with ink cartridges • Solve a problem How do I? 227.
G Errors (Windows) Fax memory full If Backup Fax Reception or HP Digital Fax (Fax to PC or Fax to Mac) is enabled and the printer has a problem (such as a paper jam), the printer saves incoming faxes to memory until the problem is resolved.
To solve this problem, try the following solutions. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Turn the printer off and on.
To solve this problem, try the following solutions. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
For instructions on clearing jams, as well as more information about how to avoid jams, see Clear jams. The printer is out of paper The default tray is empty. Load more paper, and then touch OK . For more information, see Load media. Printer Offline The printer is currently offline.
TIP: When completely closed, most doors and covers snap into place. If the problem persists after you’ve securely closed all doors and covers, contact HP support. For more information, see HP support. Previously used ink cartridge installed The ink cartridge identified in the message was previously used in a different printer.
Index Symbols/Numerics (ADF) automatic document feeder clean 31 feeding problems, troubleshoot 31 A accessibility 3, 10 accessories installation 28 self test diagnostic page 148 turn on and off in dri.
D dark images, troubleshoot copies 111 scans 115 Declaration of Conformity (DOC) 176 default settings copy 56 dial tone test, failure 120 dial type, setting 74 dial-up modem shared with fax (parallel .
setup types 191 shared phone line setup (parallel phone systems) 197 sound volume 76 specifications 164 speed 75 test failed 116 test setup 213 troubleshoot 116 voice mail, set up (parallel phone syst.
memory devices troubleshoot 134 missing lines or dots, troubleshoot 99 missing or incorrect information, troubleshoot 93, 99 MMC memory card insert 27 model number 148 modem shared with fax (parallel .
printer software (Windows) about 225 opening 225 printhead latch, locating 12 printheads aligning 101 clean 102 clean contacts manually 103 health, check 100 maintaining 99 ordering online 188 replace.
software accessories settings 30 OCR 45 warranty 155 Webscan 44 sound pressure 166 specifications acoustic emissions 166 electrical 165 media 159, 160 network protocols 159 operating environment 165 p.
troubleshooting general network troubleshooting 135 hardware installation suggestions 145 HP software installation suggestions 145 installation issues 145 solve network problems 146 wired network 135 .
240.
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© 2010 Hew lett -P ack ard De velopment Compan y , L.P . www .hp.com/su pport.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il HP OFFICEJET PRO 8500A è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del HP OFFICEJET PRO 8500A - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso HP OFFICEJET PRO 8500A imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul HP OFFICEJET PRO 8500A ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il HP OFFICEJET PRO 8500A, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del HP OFFICEJET PRO 8500A.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il HP OFFICEJET PRO 8500A. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo HP OFFICEJET PRO 8500A insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
