Manuale d’uso / di manutenzione del prodotto LaserJet 2300dnt del fabbricante HP
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hp LaserJet 2300 ser ies pr inters use.
Copyright and License © Copyright Hewlett-P ac kard Company 2002 All Rights Reserved. Except as allowed b y copyright laws or herein, reproduction, adaptation, or translation without prior wr itten permission is prohibited.
ENWW Contents 3 Contents 1 Printer basics Printer con figurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Printer fea tures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4 Contents ENWW Selecting a p aper source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 2 Printing by ty pe and size of m edia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Printing a cove r or different fir st page .
ENWW Contents 5 Troublesho oting print-quality pro blems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102 Print-quality checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102 Image de fect examples .
6 Contents ENWW Diagnostics m enu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 61 Service men u . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
ENWW 7 1 Pr inter basics Thank y ou f or purchasing an HP LaserJet 2300 series printer . If y ou ha v e not done so , see the getting started guide ( star t ) provided with the printe r f or setup instr uctions. Now that the printer is set up and ready to use, take a f ew moments to f amiliarize y ourself with the printer .
8 Chapter 1 Printer ba sics ENWW Printer configurations The HP LaserJet 2300 pr inter is av ailab le in six configurations, as described below . Note The illustrations in this guide are based on the HP LaserJet 2300 printer model unless otherwise stated.
ENWW Printer f eatures 9 Printer features The f ollowin g table describes the f eatures f or the HP LaserJet 2300 series pr inters . Fa s t p r i n t speed The HP LaserJet 2300L pr ints on letter-size paper at speeds up to 20 pages per minute (ppm) or A4-size paper at up to 19 ppm.
10 Chapter 1 Printer basics ENWW Interf ace connections and networking The pri nter includes a bidirectional ECP type-B parallel por t (IEEE-1284 compliant) and a USB por t (compatible with 1.
ENWW Printer s oftware 11 Printer software The printer comes with helpful soft ware , including printer driv ers and optional so ftware . F or easy printer setup and access to the full r ange of printer f eatures , HP recomme nds that y ou install the software provided.
12 Chapter 1 Printer basics ENWW Operating systems and printer components The printer CD-R OM contains the softw are componen ts and drivers f or end users and network administr ators. The printer drivers pr ovided on the CD-R OM mu st be installed to ta ke full adv antage of printer f eat ures.
ENWW Printer s oftware 13 The f ollo wing tab le list s the a v ailabl e softw are f or y our printer . *A vailab le only on the World Wide Web . Software Windo ws 9 x /Me Windows NT 4.
14 Chapter 1 Printer basics ENWW Printer drivers Printer drivers a llow y ou to g ain access to the printer f e atures and allo w the computer to communicate with th e printer (by using a printer langu age). Chec k the installation notes and Readme files on the printer CD-R OM f or additional sof tware and lang uages.
ENWW Printer s oftware 15 Software f or Macintosh computer s The HP installer provides P ostScript Printer Descr iption (PPD) files, Printer Dialog Extensions (PDEs), and the HP LaserJet Utility f or use with Macintosh computers. The embedded W eb ser ver can be used b y Macintosh computer s if the printer is conne cted to a network.
16 Chapter 1 Printer basics ENWW Installing the printing system software The printer comes with printing system so ftware and p rinter drivers on a CD-R OM. The printing system software on the CD-ROM must be installe d to take full advantage of the pr inter f eatures.
ENWW Installing the printing system software 17 If installation f ails, reinstall the softw are. If this f ails , check the installation notes and Readme files on the pr inter CD-ROM or the flyer that came in the printer box, or go to http://www .hp.com/supp or t/lj2300 f or help or more informatio n.
18 Chapter 1 Printer basics ENWW Installing Macintosh printing system software f or netw orks This section describes how to install Macintosh printing system software.
ENWW Installing the printing system software 19 9 Select the printer name. 10 Clic k Add Printer . 11 Close the Pr int Center by clic king the close button in the upper-lef t corner. Note Some networ ks might not allow the printer to be set up au tomatically .
20 Chapter 1 Printer basics ENWW Installing the software after the parallel or USB cable has been connected If y ou ha v e already connected a parallel or USB cable to a Windo ws computer , the New Hard ware Found dialo g bo x appears when y ou turn on the computer .
ENWW Uninstalling the software 21 Uninstalling the software This section e xplains ho w to uninstall the printing syste m software . T o remove software fr om Window s operating systems Use the Uninsta ller in the HP LaserJet 2300/T ools program group to select and remove any or all of the Windo ws HP printing-system components .
22 Chapter 1 Printer basics ENWW Contr ol panel This section provides informatio n about the control panel and its features: “ Control panel la yout ” on page 2 2 “ Using the printer Help sy ste.
ENWW Control panel 23 Control panel b uttons Button Function ( H ELP ) Provides inf or mation about the message on the graphical display . ( B ACK ) Backs up one le v el in the menu tree or backs up one n umeric entr y . Exits menus if held down f or more than 1 second.
24 Chapter 1 Printer basics ENWW Control panel lights Light State Indication R EADY On The printer is online and ready to accept data to pr int. Off The printer cannot accept data because it is offline (pause d) or has ex perienced an error . Blinking The printer is going offli ne.
ENWW Control panel 25 Using the printer Help system This printer f eatures a Help system at the contr ol panel that pro vides instructions f or resolving most pr inter errors.
26 Chapter 1 Printer basics ENWW Interface por ts The HP LaserJet 2 300 printer ha s two interf ace por ts: IEEE-1284B parallel por t USB por t (compatib le with 1.
ENWW 27 2 Pr inting tasks This section pro vides inf ormation about the f ollowing topics: “ Purchasi ng paper and other me dia ” on page 28 “ Media input op tions ” on page 29 “ Loading tr .
28 Chapter 2 Printing tasks ENWW Pur chasing paper and other media HP LaserJet printers produce e xcellent print quality . Y ou can print on a variety of print media, such as paper (including up to 100 percent recycled fiber cont ent paper), en v elopes , labels, transpar encies, and cust om-sized media .
ENWW Media input options 29 Media input options The pr inter comes w ith up to thre e paper trays . The pr inter automa tically selects the requested media from the co rrect tra y if tha t media is loaded in any of the tra ys .
30 Chapter 2 Printing tasks ENWW T ray 2 (250-sheet tra y) paper sizes A 250-sheet tr a y can be purchased as an accessory if the printer did not come with a tra y 3. It has settings f or the f ollowing pap er sizes: A4 A5 B5 (ISO) B5 (JIS) Letter Legal Ex ecutiv e 8.
ENWW Load ing tra ys 31 Loading tra ys Loading tra y 1 (m ultipurpose tray) T ra y 1 holds up to 100 sheet s of paper or up to 10 en v elopes . See the f ollowing sections f or printing on special med.
32 Chapter 2 Printing tasks ENWW Loading tra y 2 (250-sheet tra y) or optional 250-sheet tra y in tra y 3 position T ra y 2 supports only paper (A4, A5, B5 ISO , B5 JIS, L etter , Legal, Ex ecutiv e, and 8. 5 by 13 inches). T o load tray 2 1 Pull the tra y ou t of the printer and remo v e any paper .
ENWW Load ing tra ys 33 4 Place the paper in the t ra y and mak e sure that it is flat at all fo ur corners. K eep the paper belo w the height tabs on th e paper-length guide in the rear of the tra y . 5 Push down on the paper to lock the metal pap er-lift plate in place.
34 Chapter 2 Printing tasks ENWW Loading tray 3 (500-sheet tra y) T ra y 3 suppor ts only paper (A4 and Letter). T o load tray 3 1 Pull the tra y ou t of the printer and remo v e any paper . 2 T o adjust f or letter-siz e paper , pull up on the rear paper stop .
ENWW Media output options 35 Media output options The printer comes with two output bins. The top output bin is used when the rear o utput bin is closed. The rear ou tput bin is used when the re ar output bin is open. Note When tr a y 1 and the rear output bin are used together , they pro vide a straig ht-through pape r path f or you r print job .
36 Chapter 2 Printing tasks ENWW Printing on special media This section discusses printing on types of media that require special handling: “ Printing on env elopes ” on page 37 “ Printing on la.
ENWW Printing on special media 37 Printing on en velopes Y ou can pr int en v elopes from tra y 1. T ra y 1 holds up to 10 en v elopes and supp or ts standard or custom si zes . F or printing on any siz e of en v elope, make su re to set the margins in y our prog ram at least 15 mm (0.
38 Chapter 2 Printing tasks ENWW T o load en velopes in tra y 1 Many t ypes of env elope s can be printed from tra y 1. Up to 10 can be st acke d i n t he tray . 1 Open tra y 1 b y pulling the front cov er down. 2 Open the rear output bin by pulling do wn on the top section of the bin.
ENWW Printing on special media 39 Printing on labels Use only labels recommended for laser printers. F or label specifications, see “ Labels ” on page 141 . Guidelines f or printing on labels Print labels from tra y 1. Load labels print-side up . Use the rear output bin f or labels.
40 Chapter 2 Printing tasks ENWW Printing on transparencies Use only transpa rencies recommended f or u se in laser printers. F or transp arency specifications , see “ T ransparencies ” on page 1 41 . Guidelines for printing on transparencies Print transparencies from tr a y 1.
ENWW Printing on special media 41 Printing on custom-sized media or car dstoc k P ostca rds, 3-by-5 in ch (inde x) cards , and other custom-siz ed media can be printed fro m tra y 1. The minimum media size is 76 b y 127 mm (3 b y 5 inches) and the maxim um media size is 216 by 35 6 mm (8.
42 Chapter 2 Printing tasks ENWW Printing on letterhead, prepunched, or preprinted paper (single-sided) When printing letterhead, pre punched, or pre printed paper , it is impor tant to orient the paper correctly . Follo w the guidelines in this section f or printing on one side on ly .
ENWW Printing on both sides (duple xing) 43 Printing on both sides (duplexing) Y ou can pr int on both sides of a sheet of paper (called duple xing or two-sided printing) in tw o ways — automatic and manual. Letter , A4, and 8.5 by13 inches , and Legal pape r sizes are supported for duple xing.
44 Chapter 2 Printing tasks ENWW Lay out options for printing on both sides The f our print-orientation options are sh own belo w . These options are av ailab le when Print on Both Sides is selected from the Finishing tab in the printer driver .
ENWW Printing on both sides (duple xing) 45 T o duplex with the b uilt-in duplex er The bu ilt-in duple x er is included only with the HP LaserJet 2300d printer , HP LaserJet 2300dn printer , and HP LaserJet 2300dtn printer . 1 Inser t enough paper int o one of the tr a ys to accommodate th e print job .
46 Chapter 2 Printing tasks ENWW Canceling a print job Y ou can stop a print job from a softw are prog ram or a print queue , or b y pressin g the C ANCEL J OB but ton on the printer contro l panel. If the pr inter has no t star ted pr inting, first tr y to cancel the job wit hin the software program that sent the print job .
ENWW Using the printer driver 47 Using the printer driver The pr inter driver provides access to the pr inter f eatures and allo ws the comput er to communicate with the printer . This section provides instructions for printing when setting options are set from th e printer driver .
48 Chapter 2 Printing tasks ENWW Changing default settings If yo u want printing set tings to be used in all softw are prog rams y ou use on the computer , change the def ault settings in the printer driver .
ENWW Using printer-driver f eatures 49 Using printer- driver features This section pr ovides instructions f or common printing f eat ures that are con trolled through the printer driver .
50 Chapter 2 Printing tasks ENWW Printing m ultiple pages on one sheet of paper Y ou can print more th an one document page on a sin gle sheet of paper (this is some times called 2-up , 4-up , or n-up printing). The pages will appear decreased in size and arranged on the sheet.
ENWW Using printer-driver f eatures 51 Using EconoMode (draft) printing EconoMode (dr aft) printing allows t he printer to use less toner on each page . Selecting this option might e xtend the lif e of your print car tridge and reduce your cost per page, b ut will reduce print quality .
52 Chapter 2 Printing tasks ENWW Using reduce/enlarge options Use the reduce/enlarge opt ions to scale your document to a percentage of its normal size . Y ou can also choose to scale y our document t o fit on any siz e of paper that the printer supports.
ENWW Using printer-driver f eatures 53 Printing b y type and size of media Y ou can config ure the pr inter to selec t media by Ty p e (such as plain, glossy , or letterhead) and Size (such as letter or A4), rather t han by Sour ce (a tray).
54 Chapter 2 Printing tasks ENWW Printing a co ver or different fir st page Use the f ollo wing procedure to print the first p age of a document on a diff erent media type than the rest of the docume .
ENWW Using printer-driver f eatures 55 Adding a b lank page or bac k co ver to the end of a print job Use this option to add a blank page to the end of a pr int job . T o print a blank page in Windows 95, Windo ws 98, Windows Me, and Windows NT 4.0 (PCL onl y) Note This option is not av ailab le in the PS pr inter driver .
56 Chapter 2 Printing tasks ENWW T o add a blank pa ge to the beginning of all print jobs in Windows 2000 and Windows XP 1 Click the Start button. 2P o i n t t o Settings . 3P o i n t t o Printers (Windo ws 2000) or Printer s and Faxes (Windows XP). 4 Right-click the HP LaserJet 2300 series pr inter icon.
ENWW Using job- storage f eatures 57 Using job-storage features The pr inter suppor t s two distinct job-storage f eatures that a llow printing to be initiated from th e printer control panel after th.
58 Chapter 2 Printing tasks ENWW Deleting a held job When y ou send a proof and hold job , the printer automatically deletes y our pre vious p roof and hold job .
ENWW Using job- storage f eatures 59 Deleting a priv ate job A private job is automat ically deleted after the user re leases it f or printing, unless the user selects t he Stored Job option in th e printer driver . (In order to st ore a job , the pr inter must have an optional hard disk installed.
60 Chapter 2 Printing tasks ENWW.
ENWW 61 3 Managing and maintaining the pr inter This section pro vides inf ormation about the f ollowing topics: “ Using the embedded W eb server ” on p age 62 “ Using HP Web Jetadmin sof tware .
62 Chapter 3 Managing and maintainin g the printer ENWW Using the embedded W eb ser ver The embedded W eb ser v er allo ws you t o view printer and n etwork status and t o manage printing functions fro m your co mputer instead of from the printer control panel.
ENWW Using the emb edded W eb server 63 Inf ormation tab The Inf ormation pages group consists of the f ollowing pages. Device Status. This page shows the printer status and sho ws the lif e remaining of HP supplies , with 0 percent representi ng that a supply is empty .
64 Chapter 3 Managing and maintainin g the printer ENWW Other links This section contains links t hat connect y ou to the Internet. Y ou must hav e Int er net access in order to use any of the se links.
ENWW Using Printer Status and Aler ts 65 Using Printer Status and Aler ts The Printer Status and Aler ts softw are is a va ilable t o users of both netw orked and directly connected printers . This soft ware allo ws y ou to vie w the embedded We b ser v er inf ormation f or a par ticular printer .
66 Chapter 3 Managing and maintainin g the printer ENWW Managing and configuring printer driver s Y our system or network administrat or can use the driver management and config uration solut ion to configure printer driver s bef ore y ou install and deplo y them within y our en vironment.
ENWW Managing and con figuring printer drivers 67 Administra tors can use the HP Jetadmin soft ware plug-i n to deplo y configured printer driv ers using a silent, batch, or remot e process. Obtain the HP W eb Jetadmin softw are plug-in from http://www .
68 Chapter 3 Managing and maintainin g the printer ENWW Managing the print cartridge This section pro vides inf ormation about HP print car tr idges , ho w to store them, ho w to identify genuine on es, and thei r lif e e xpectancy . Information also appears about non-HP print car tridges.
ENWW Managing the print cartr idge 69 Print-car tridge life e xpectancy The lif e of the print car tridge depends on the amoun t of toner that print jobs req uire and the length of lif e f or the co mponents inside the cartr idge .
70 Chapter 3 Managing and maintainin g the printer ENWW T o chec k the supply le vels using HP W eb Jetadmin In HP W eb Jetadmin, select the printer de vice . The de vice status page sho ws supply-le v el inf or mation. Car tridge low and cartridge out conditions The printer aler ts y ou if the print car tridge is low on toner or out of toner .
ENWW Configuring e-mail aler ts 71 Configuring e-mail aler ts Y ou can use HP W eb Jetadmin or the embedded Web ser v er to configure th e system to alert you of proble ms with the printer . The alerts take the f orm of e-mail messages to the e-mail account or accounts that y ou specify .
72 Chapter 3 Managing and maintainin g the printer ENWW Chec king the printer configuration At the printer control panel, y ou can print pages that giv e details about the printer and its curren t configuratio n.
ENWW Checking the printer configur ation 73 Note Y ou can also obtain co nfiguration inf ormation in the embedded W eb serv er . F o r details , see “ Using the embedded W e b ser v er ” on pa ge 62 . 1 Printer Inf ormation Lists the model, serial numbe r , pa ge counts, and ot her inf ormation fo r the printer .
74 Chapter 3 Managing and maintainin g the printer ENWW Supplies status page Use the supplies status page to obta in inf ormation about the print car tr idge installe d in the printer , the amount of lif e left in th e print car tridge, and the n umber of pages an d jobs that ha v e been proc essed.
ENWW Checking the printer configur ation 75 1 Supplies webs ite Lists the loc al website for ordering supplies th rough the Inte rnet . 2 Car tridge inf or mation Provide s inf orm ation ab out the estimated n umber of pages remaining f or the amount of toner left in the car tr idge, status of the toner supply , and print-car tridge serial number .
76 Chapter 3 Managing and maintainin g the printer ENWW PS or PCL f ont list Use the f ont lists to see which f onts are currently installed in the printer . (The font lists also sho w which f onts are resident on an option al hard disk accessory or flash DIMM.
ENWW Cleaning the printer 77 Cleaning the printer Over time, par ticles of toner and paper ac cumulate inside the pr inter . This can cause print-qualit y prob lems during printing.
78 Chapter 3 Managing and maintainin g the printer ENWW Cleaning the paper path and print-car tridge areas Ov er time , par ticles of toner and pap er accumulate insid e the printer . This can cause print-quality prob lems during printing. Clean ing the printer eliminates or reduces these pr oblem s.
ENWW Cleaning the fuser 79 Cleaning the fuser Run the printer cleaning pag e to k eep the fuser free of toner and paper pa r ticles that can sometimes accum ulate. Accu mulation of ton er and par ticles can cause spec ks to appea r on the front or bac k side of y our print jobs .
80 Chapter 3 Managing and maintainin g the printer ENWW.
ENWW 81 4 Prob lem solving This section will help y ou trou blesh oot and solv e minor printer prob lems . “ T roubleshootin g checklist ” on page 8 2 “ T roubleshoo ting gener al printing probl.
82 Chapter 4 Problem solving ENWW T roub leshooting chec klist If the printer is not responding properly , complete the fo llowing chec klist in order . If the printer does not pass a ste p , f ollow th e corresponding troub leshoot ing suggestions . Make sure that the pr inter R EADY light is on.
ENWW T roublesh ooting gener al printing prob lems 83 T r oubleshooting general printing pr oblems Symptom P ossib le cause Solution Control panel display is hard to read. The contrast is too high or too low f or your office en vironment. Adjust the contrast on the control panel display (see “ DISPLAY BRIGHTNESS ” on page 154 ).
84 Chapter 4 Problem solving ENWW Print job is e xtremely slow . The job might be v er y comple x. The maximum speed of th e printer cannot be exceeded e ven when more memor y is a dded. Printing speeds might be automatically reduced whe n printing on special-sized media.
ENWW T roublesh ooting gener al printing prob lems 85 The printer prints, but the te xt is wrong, garbled, or incomplete . The prin ter cable is loose or defectiv e. Disconnect the printer cable and reconnect it. T r y a print job that you know wo rks.
86 Chapter 4 Problem solving ENWW The printer does n ot respond when you select Print in the software . The printer is out of paper . Add paper . The printer might be in manual feed mode. Change the prin ter from manual f eed mode (see “ MANUAL FEED ” on page 149 ).
ENWW Printing special pages 87 Printing special pages Special pages wit hin the memory of the printer can help you to diagnose a nd learn about problems with your printer . Configuratio n page The configuration page lists m any of the current settings and proper ties of the p rinter .
88 Chapter 4 Problem solving ENWW Understanding printer messa ges Printer messages appear on the printer control panel d ispla y to rela y the normal status of the printe r (such as Processing job ) or an error conditio n (such as CLOSE FRONT DOOR ) that n eeds attention.
ENWW Understand ing print er messages 89 Interpreting contr ol-panel messages Message Description Recommended act ion Access denied menus locked The printer contro l panel function you are tryi ng to use has bee n lock ed to pr e v ent unauthor ized access .
90 Chapter 4 Problem solving ENWW LOAD TRAY [XX] [TYPE] [SIZE] alter nates with To use another tray press or For help press or To continue press A job is sent that requires a specific type and size that is not availab le in the tray that is indicated.
ENWW Understand ing print er messages 91 TYPE MISMATCH TRAY [XX]=[TYPE] alter nates with Ready For help press The system detected a diff erent type of media from the type specified for the tra y in the paper path coming fro m tra y XX . 1 V eri fy that the correct media is loaded in the tra y .
92 Chapter 4 Problem solving ENWW 22 EIO [X] BUFFER OVERFLOW alter nates with To continue press T o o much data w as sent to the EIO card in the specified slot [ X ] . An improper communicati ons protocol might be in use. 1 Press ( S ELECT but to n) to clear the message.
ENWW Understand ing print er messages 93 41.3 UNEXPECTED SIZE IN TRAY [XX] alter nates with LOAD TRAY [XX]: [TYPE] [SIZE] This is typically caused if two or more sheets stick together in the printer or if the tray is not properly adjusted. 1 Reload the tray with the correct paper size.
94 Chapter 4 Problem solving ENWW 53.XY.ZZ PRINTER ERROR There is a problem with the printer memor y . The DIMM that caused the error will not be used.
ENWW Understand ing print er messages 95 59.X PRINTER ERROR alter nates with To continue turn off then on A temporar y printing error occurred. 1 T urn the pr inter po wer of f, and then tur n the printer power on. 2 If the message persists, contact an HP- aut horized se r vice or suppor t provider (see “ Contac ting HP ” on page 123 ).
96 Chapter 4 Problem solving ENWW 79.XXXX PRINTER ERROR alter nates with To continue turn off then on The prin ter detected a critical hardware error . 1 Press C ANCEL J OB to clear the print job from the pr inter memor y . T ur n the printer power off , and then tur n the printer power on.
ENWW Clearing jams 97 Clearing jams Occasionally , media can beco me jammed during a print job . The f ollo wing are some of the causes: T ra ys are loaded improper ly or ov erfilled. T ra y 2 or tra y 3 is remo ved du ring a print job . The top co v er is opened during a print job .
98 Chapter 4 Problem solving ENWW Print-cartridg e area Jams in th is area might result in loose tone r on the page. If you get any toner on your clothes or hands, w ash them in cold water . (Hot water will set the to ner into the fabric.) 1 Open the top co v er .
ENWW Clearing jams 99 T ray 2 or tra y 3 paper-feed area Note If paper has entered th e print car tr idge area, f ollo w the instructions in “ Print-c ar tridge ar ea ” on page 98 . It is easi er to remo ve paper from the print car tridge area than from the pa per-f eed area .
100 Chapter 4 Problem solving ENWW Output areas Ja ms in this area might result in loose toner on the page . If y ou get an y toner on y our clothes or hands, w ash them in cold water . (Hot water will set the toner int o the f abric.) 1 Open the top co v er and rem ov e th e print car tridge .
ENWW Clearing jams 101 Duplex er area This proced ure applies only t o printers that include a built-in duplex er (HP LaserJet 2300d printer , HP LaserJet 2300dn printer , and HP LaserJet 23 00dtn printer). 1 Remove tr ay 2 from the pr inter . 2 Pull the gree n le ve r on the left front of the tra y 2 opening t o open the paper acce ss plate .
102 Chapter 4 Problem solving ENWW T roub leshooting print-quality pr oblems This section he lps you define print- quality problems and what to do to correc t them.
ENWW T roubleshoo ting print-quality prob lems 103 Image defect ex amples Use the e xamples in this image def e ct tab le to determine which print-quality prob lem you are e xperiencing, and then see t he corresponding re fe rence pages to tr oublesh oot.
104 Chapter 4 Problem solving ENWW Light print or fade If a v er tical white streak or f aded area appears on the page: The toner supply is out. Install a new HP print car tridge. The media might not meet HP specifications (f or e xample , the paper is too moist or too rough).
ENWW T roubleshoo ting print-quality prob lems 105 T oner smear If toner smears app ear on the leading edge of t he media, the paper guid es are dir ty . See “ Cleaning the paper path and print-car tridge areas ” on page 78 and “ Cleaning the fuser ” on page 79 .
106 Chapter 4 Problem solving ENWW Curl or wave Chec k the media type and quality . Both high temper ature and humidity can cau se paper curl. See “ Media specifications ” on page 134 . T ur n ov er the stac k of paper in the tr a y . Also try rotating the pape r 180 ° in the input tra y .
ENWW T roubleshoot ing network printing prob lems 107 T r oubleshooting netw ork printing pr oblems Note HP recommends tha t y ou use the pr inter CD-ROM to install and set up the printer on a networ k. Print a configur ation page ( see “ Configu ration p age ” on page 72 ).
108 Chapter 4 Problem solving ENWW T r oubleshooting common Windo ws pr oblems Symptom P ossib le cause Solution Error message: “ Error Writing to LPT x ” in Windows 9 x . P aper is not loaded. Make sure that there is paper in the tra ys. Defectiv e or loose cable.
ENWW T roubleshooting common Macintosh pr oblems 109 T r oubleshooting common Macintosh pr oblems Choose th e item that best describe s the problem: prob lems in the Chooser printing errors USB prob lems OS X problems Symptom Possible cause Solution Prob lems in the Chooser The LaserWri ter icon does not appear in th e Chooser .
110 Chapter 4 Problem solving ENWW Printing erro rs A print jo b w as not sent to the printer that you wanted. Another printer w ith the same or similar name might hav e received y our print job. Check the AppleT alk na me of the printer display ed on the configuration page.
ENWW T roubleshooting common Macintosh pr oblems 111 USB prob lems A USB-connected HP LaserJet printer does not appear in the Macintosh Chooser . This problem is caused by either a software or hardware component. Software troub leshooting Make sure that your Macintosh computer suppor ts USB.
112 Chapter 4 Problem solving ENWW OS X problems Printer features do not appear . The wrong PPD is selected f or the pr inter . V erify which PPD is selected. In the Print dialog bo x, click Summary . V erify that the PPD for setting is correct. When using OSX v10.
ENWW T roubleshooting common Macintosh pr oblems 113 Selecting an alternate P ostScript Printer Description (PPD) MA C OS 9. x 1 Open the Chooser from t he Apple men u. 2 Clic k the LaserWr iter icon. 3 If you ar e on a network that has multiple z ones , select the z one in the AppleT alk Zone s bo x where the printer is located.
114 Chapter 4 Problem solving ENWW T roub leshooting common P ostScript prob lems The f ollowing situ ations are specific to the P ostScript (PS) language and might occur when se v eral printer languages are be ing used. Chec k the control panel displa y f or messages th at might help reso lv e problems.
ENWW 115 5 Ser vice and suppor t This section contains inf or mation to help y ou order supplies and conta ct HP . It also provides warr anty , repac king, and so ftware license inf or mation .
116 Chapter 5 Service and suppor t ENWW Or dering par ts, accessories, and supplies This section provides inf or mation regard ing order ing par ts, supplies, and do cumentation. Use only par ts and accessor ies specifically designed f or this printer .
ENWW Order ing par ts, accessor ies, and supplies 117 Or dering directly thr ough the printer software (f or printer s directly connected to a computer) The printer s oftw are gives y ou the ability to order supplies and accessories directly from the computer .
118 Chapter 5 Service and suppor t ENWW Pa r t n u m b e r s P aper handling Memory Item Desc ription or use Par t n um b e r Optional 250-sheet tray and feeder unit Optional tra y to increase paper capacity . Holds A4, A5, B5 (ISO), B 5 (JIS), Letter , Legal, Executiv e, and 8.
ENWW Order ing par ts, accessor ies, and supplies 119 Cables and interfaces Documentation Item Description or use Pa r t nu m be r Enhanced I/O (EIO) cards HP Jetdirect p rint ser v er multi-protocol .
120 Chapter 5 Service and suppor t ENWW Printing supplies F or more information about media suppli es, go to http://www .hp .com//go/ljsupplies . Item Desc ription or use Par t n um b e r Print car tr idge HP Smar t Print Car tr idge Q2610A HP Soft Gloss laser paper F or use with HP LaserJet prin ters.
ENWW Order ing par ts, accessor ies, and supplies 121 HP LaserJet paper For use with HP LaserJet pr inters. Good f or letterhead, high-value memos, legal documents, direct mail, and correspondence. Specifications: 96 bri ght, 24 lb (90 g/m 2 ). Letter (8.
122 Chapter 5 Service and suppor t ENWW HP Office paper F or use with all office equipment — laser and inkjet pri nters, copiers, and f ax machines. Good f or high-volume printi ng. Specifications: 84 br ight, 20 lb (75 g/m 2 ). Letter (8.5 by 11 inch), 500 sheets/ream, 10-ream car ton HPC8511/Nor th Amer ica and Mexico Letter (8.
ENWW Contacting H P 123 Contacting HP This section pro vides inf ormation regarding how to contact HP to obtain product support (using the Internet or telephone) or to obtain additional se r vice and e xtend ed suppor t.
124 Chapter 5 Service and suppor t ENWW Obtaining extended service and support Y ou can obtain e xtend ed service agreements o r suppor t pac ks f or your HP product. HP service agreements T o obta in an HP ser vice agreement, visit http:/ /www .hp.com/suppor t .
ENWW Guidelines f or repac king the printer 125 Guidelines f or repac king the printer Use the following guidelines when you need to repack the pr inter : Remov e and re tain any DIMMs (d ual inline memory modules) that you ha v e purchased and installed in t he printer.
126 Chapter 5 Service and suppor t ENWW Service information f orm WHO IS RETURNING THE EQUIPMENT? Date: P erson to contact: Phone: ( ) Alter nate contact: Phone: ( ) Retur n shipping address: Special .
ENWW HP maintenanc e agreements 127 HP maintenance agreements HP has se v eral types of mainten ance agreement s that meet a wide rang e of suppor t needs . Maintenance ag reements are not part of the standard w arrant y . Suppor t services vary by area.
128 Chapter 5 Service and suppor t ENWW W arranty information F or warranty statem ents, see “ Hewlett-P ackard limited warranty statement ” on page 129 and “ Limited war ranty f or print car tridge lif e ” on page 130 . Y ou can also locate printer warr anties on the Inter net.
ENWW Wa rranty inf ormation 129 Hewlett-P ackar d limited warranty statement 1 HP warrants to you, the end-user customer , that HP hardware and accessories will be free from def ects in mate rials and workmanship after the dat e of purchase , f or the period specified abov e.
130 Chapter 5 Service and suppor t ENWW Extended warranty HP Suppor tP ac k pro vides cov erage f or the HP hardw are product and all HP-supplied inter nal components . The hardw are maintenance co v ers a three- y ear period from date of the HP product purchase .
ENWW 131 A Specifications This section pro vides inf ormation about the f ollowing topics: “ Printer specifications ” on pa ge 132 “ Media specifications ” on page 134.
132 A Specifications ENWW Printer specifications Ph ysical specifications Electrical specifications WA R N I N G ! P o wer requirements are base d on the country/region where the printer is sold. Do not con v er t operat ing volt ages. This ca n damage the printer and v oid the pro duct warr anty .
ENWW Printer specifications 133 Acoustic emissions Operating en vironment Sound power level Decl ared P er ISO 9296 Printi ng (HP LaserJet 2300L at 20 ppm) L WA d = 6.
134 A Specifications ENWW Media specifications This pr inter accepts a v ariet y of media, such as cut-sheet pa per (including u p to 100 percen t recycled fiber content pap er), en velop es, labels , transpa rencies, and custom-siz e paper .
ENWW Media specifications 135 Tr a y 2 (250-shee t tray) Dimensions 1 1. The printer supports a wide range of medi a sizes. See “ Printing on custom-sized media or cardstock ” on page 41 . We i g h t Capacity 2 2. Capacity can vary depending on media weight and thickness, and environmental conditions.
136 A Specifications ENWW Guidelines f or using paper F or best resu lts, mak e sure the pap er is of good quality , and free of cuts , nick s, tear s, spots , loose par ticles , dust, wrinkles, v oids , and curled or bent edges.
ENWW Media specifications 137 P aper specifications F or complete paper specifications for all HP LaserJet pr inters, see the hp LaserJet pr inter f amily print media guide (a va ilable at http: //www .hp .com/suppor t/ljpap erguide ). Category Specifications Acid content 5.
138 A Specifications ENWW Printing and paper stora ge en vir onment Ideally , the pr inting an d paper storage environment should be at or nea r room tempera ture, and not too dry or too humid. Remember paper is h ygroscopic; it absorbs and loses moisture rapidly .
ENWW Media specifications 139 En velopes Env elope construction is critical. En velop e fo ld lines can vary considerab ly , not only between manuf acture rs, b ut also within a box fr om the same manuf act urer . Successful printing on env elopes dep ends upon the quality of the en velo pes.
140 A Specifications ENWW En velope mar gins The f ollowing giv e s typical address margins f or a commercial #10 or DL en velo pe. Note F or the best print quality , position margins no closer than 15 mm (0.6 inch) from the edges of the env elope . A v oid printing o ver the area where the en v elope ’ s seams meet.
ENWW Media specifications 141 Labels CA UTION T o av oid damaging the printer , use only labels recommen ded f or laser printers T o prev ent serious jams, alwa ys use tr a y 1 to print labels and alwa ys use the rear output bin. Ne v er print on the same sheet of labe ls more than once or print on a par tial sheet of labels .
142 A Specifications ENWW.
ENWW 143 B Control panel men us Y o u can perf orm most routine printing tasks from the computer b y using the program or printer driver . These two methods are the most con venient w a y to control the pr inter , and they will ov erride the printer control panel set tings.
144 B Control panel menus ENWW Retrie ve Job menu This menu pr ovides a list of the stored jobs in the printer and access t o all the job stor age f eatures . Y ou can pr int or delet e these jobs at the printer control panel. See “ Using job-sto rage f eatures ” on page 57 f or mo re inf ormation about using this menu.
ENWW Information menu 145 Inf ormation menu The Inf ormation menu contains printer inf ormation pages that giv e details about th e printer and its configuration .
146 B Control panel menus ENWW P aper Handling men u If paper-handlin g settings are correctly configure d at the printer control panel, y ou can print by selecting the type and size of pape r in the progr am or printer driver .
ENWW P aper Hand ling menu 147 TRAY 2 TYPE ANY T YPE PLAIN PREPRINTED *LETTERHEAD TRANSPARENCY PREPUNCHED LABELS BOND RECYCLED COLOR CARDSTOCK>164 G /M2 ROUGH Sets the value to correspond with the paper type currently loaded in tray 2. TRAY 3 SIZE *ANY SIZE LETTER A4 Sets the value to correspond with the paper size currently loaded in tray 3.
148 B Control panel menus ENWW Configure De vice menu This menu conta ins administrative functions. “ Printing submenu ” on page 148 “ PCL subme nu ” on page 150 “ Print Quality submenu ” .
ENWW Configure De vice menu 149 DUPLEX BINDING * LONG EDGE SHORT EDGE Changes the binding ed ge f or duplex pr inting. The menu item appears only if the pr inter include s a b uilt-in duplex er (HP LaserJet 2300d pr inter , HP LaserJet 2300dn printer , and HP LaserJet 2300dtn pr inter) and DUPLEX=ON .
150 B Control panel menus ENWW PCL submenu The f ollowin g table lists the settings an d possible v alues . In the V alues column, the def ault v alue f or each setting is the one with an aster isk (*) ne xt to it. Item Va l u e s Explana tion FORM LENGTH 5 to 128 (* 60 ) Sets v ert ical spacing from 5 to 128 lines f or default paper size.
ENWW Configure De vice menu 151 Print Quality submenu Some items on this men u are av ailab le in the pr ogra m or printer driver (if the ap propriate driver is installed). Prog ram an d printer-driver settings o ver ride control panel sett ings. F or more inf orm ation, see “ Using the printer drive r ” on page 47 .
152 B Control panel menus ENWW FUSER MODES PLAIN PREPRINTED LETTERHEAD TRANSPARENCY PREPUNCHED LABELS BOND RECYCLED COLOR CARDSTOCK>164 G/ M2 ROUGH ENVELOPE RESTORE MODES *NORMAL HIGH1 HIGH2 LOW REDUCE CURL Configures the fuser mode associated with each paper types.
ENWW Configure De vice menu 153 RESOLUTION 300 600 *FASTRES 1200 PRORES 1200 Selects the resolution. All values print at the same speed. 300 : Produces draft print quality an d can be used f or compatibility with the HP LaserJet III family of printers.
154 B Control panel menus ENWW System Setup submenu Items on this men u aff ect p rinter behavior . Configure the printer according to y our printing needs . The f ollowin g table lists the settings an d possible v alues . In the V alues column, the def ault v alue f or each setting is the one with an aster isk (*) ne xt to it.
ENWW Configure De vice menu 155 PERSONALITY * AUTO PCL PS Selects the default printer language (personality). P ossible v alues are determin ed by which v alid languages are installed in the pr inter . Nor mally , you should not change the printer langua ge.
156 B Control panel menus ENWW JAM RECOVERY * AUTO OFF ON Deter mines how the printer behaves if a jam occurs . AUTO : The printer automatically selects the best mo de f or printer jam recove r y (usually ON ). OFF: The pr inter does not repri nt pages f ollowing a jam.
ENWW Configure De vice menu 157 I/O submenu Items on the I/ O (input/out put) menu aff ect the communicatio n between th e printer and the computer . The submenu appears on ly when an EIO (enhanced input /output) de vice is installed in an EIO slot on the printer (such as an HP Jetdirect print ser v er).
158 B Control panel menus ENWW DHCP settings DHCP RELEASE *NO YES This menu appears if CONFIG METHOD is set to DHCP and a DHCP lease for the print ser ver e xists. NO (def ault): The current DHCP lease is sav ed. YES : The current DHCP lease along with the lea sed IP address are released.
ENWW Configure De vice menu 159 SECURE WEB *HTTPS REQUIREMT HTTPS OPTIONAL F or configuration management, specify wheth er the embedded Web server will accept communications using HTTPS (Secure HTTP) only , or both HTTP and HTTPS. HTTPS REQUIRED (default): F or secure, encrypted communications, only HTTPS access is ac cepted.
160 B Control panel menus ENWW Resets submenu Items on the Resets submen u relate to returning settings to the def aults and changing setti ngs such as P o werSa v e. The f ollowin g table lists the settings an d possible v alues . In the V alues column, the def ault v alue f or each setting is the one with an aster isk (*) ne xt to it.
ENWW Diagnostics men u 161 Diagnostics men u Administra tors can use this submen u to isolate par ts and to troub leshoot jam and print-quality issues. The f ollowing tab le lists the settings and possible values . In the V alues column, the def ault va lue f or each setting is t he one with an asterisk (*) ne xt to it.
162 B Control panel menus ENWW.
ENWW 163 C Pr inter memor y and e xpansion This section e xplains the memo r y f eatures of the printer and pro vides steps f or e xpansion . “ Printer memor y ” on page 164 “ Installing memor y.
164 Appendix C Printer memory and expansio n ENWW Printer memory The printer comes with one dual inline memor y module (DIMM) already installed in the right-most slot position on the f ormatter (labeled “ Boot DIMM Only ” ).
ENWW Installing memor y 165 Installing memory CA UTION Static electricity can damage DIMMs. When handling DIMMs, either wear an antista tic wrist strap or frequent ly touch the surf ace of the DIMM antista tic package , then touch ba re metal on the printer .
166 Appendix C Printer memory and expansio n ENWW 6 Remov e the DIMM from the antistatic package. CA UTION T o reduce the possibility of damage caused by static electricity , always wear an elect rostatic discharge (ESD) wrist strap or touch the sur f ace of the antistat ic pac kage bef ore hand ling DIMMs.
ENWW Chec king memory installat ion 167 Chec king memory installation T o verify that DIMMs are in stalled correctly: 1 T ur n the printer on. Chec k that the printer control pa nel displa ys the R EADY light after the printer has gone thr ough the startup sequence.
168 Appendix C Printer memory and expansio n ENWW Installing an HP Jetdirect EIO car d 1 T ur n the pr inter off, and disconnect the power cord. 2 Open the interf a ce cable door by pressin g on the release tabs and s winging the do or outwar d. Disconnect all i nterf ace cab les .
ENWW 169 D Pr inter commands Most softwa re progr ams do not require y ou to ente r printer commands. See your co mputer and softwa re documentation to find the method f o r entering printer commands, if needed. Note See “ Common PCL 5e printer commands ” on pa ge 172 f or a list of commonly used PCL 5e commands .
170 Appendix D Printer commands ENWW Understanding PCL printer command syntax Bef ore using printer commands , compare th ese characters: Many printer commands use the lo wercase le tter l ( l ) and the number one (1), or the uppercase letter O ( O ) and the number zero ( 0 ).
ENWW Entering escape character s 171 Entering escape character s Printer commands alwa ys begin with the e scape charact er (?). The f ollo wing tab le shows how the esca pe character can be entered f rom v arious MS-DOS software programs. Selecting PCL 5e f onts The pr inter font list provides PCL 5e pr inter comma nds f or selecting f onts.
172 Appendix D Printer commands ENWW Common PCL 5e printer commands Function Command Options (#) Job contr ol co mmands Reset ? En / a Number of Copies ? & l #X 1 to 999 P age contr ol commands Pa.
ENWW Common PCL 5e printer command s 173 Horizontal P osition (Columns) ? &a#C # = column number Horizontal P osition (Dots) ? *p#X # = do t number (300 dots = 1 inch) Horizontal P osition (Decipo.
174 Appendix D Printer commands ENWW.
ENWW FCC regulation s 175 E Regulator y inf or mation FCC regulations This equipment has been tested an d f ound to comply with the limits f or a Class B digital de vice , pursuant to P ar t 15 of the FCC Rules. These limits a re designed to prov ide reasonab le protection again st harmful interfe rence in a residential installati on.
176 Appendix E Regulatory information ENWW En vironmental pr oduct stewar dship pr ogram Protecting the en vironment Hewle tt-P ac kard Compan y is committed to pro viding quality prod ucts in an environm entally sound manner . This product has been designed with se v eral attrib utes to minimiz e impacts on our environment.
ENWW Environm ental product ste w ardship progr am 177 inspection, sele cted par ts are reclaimed f or use in ne w car tridges. Re maining materials are separat ed and conv erted into raw mat erials for use by othe r industries to make a v ariety of useful products .
178 Appendix E Regulatory information ENWW Dec larations of conf ormity Dec laration of Conformity according to ISO/ IEC Guide 22 and EN 45 014 Manufacturer's Name: Hewlett-P ackard Compan y Manu.
ENWW Declarations of conf ormity 179 Canadian DOC regulations Complies with Canadian EMC Class B requirements . « Conforme à la classe B des nor mes canadiennes de compatibilit é é lectromagn é tiques « CEM » .
180 Appendix E Regulatory information ENWW Regulatory and safety statements Laser safety statement The Center f or De vices and Radiological Health (CDRH) of the U .S . Fo od and Drug Administrati on has implemented regulations f or laser p roducts manuf a ctured since A ugust 1, 1976.
ENWW Regulatory and saf ety statements 181 Laser statement f or Finland LASER TUR V ALLISUUS LUOKAN 1 LASERLAITE KLASS 1 LASER APP ARA T HP LaserJet 2300 -laserkirjoitin on k ä ytt ä j ä n kannalta tur vallinen luokan 1 laserlaite.
182 Appendix E Regulatory information ENWW.
ENWW Index 183 Index Symbols ? button on control panel 23, 88 Numerics 10Base-T and 10/100Base-TX, ordering cards 119 1200 dpi resolution 153 250-sheet tray. See tray 2 (250-sheet) 26 2-sided printing. See duplexing 3 by 5 cards, printing 41 300 dpi resolution 153 3-hole punched paper fuser modes 152 printing on 42 500-sheet tray.
184 Index ENWW configuration page from the printer 87 printing from the printer 72 viewing with embedded Web server 63 configuration utility for printer drivers 66 Configure Device menu 148 configuring printer drivers 66 conserving energy 176 environment 176 paper 176 toner 176 consumables.
ENWW Index 185 duplexer jams 101 paper access plate 101 settings 148 supported sizes and weight for media 135 duplexing automatic and manual 43 description 43 E EconoMode description 51 setting 153 Ed.
186 Index ENWW HP Web Jetadmin availability by operating system 13 checking toner level 70 configuring e-mail alerts 7 1 plug-in for managing and configuring printer drivers 66 HP-GL/2 commands 169 HP.
ENWW Index 187 M Macintosh Appletalk setting 158 availability of software by operating system 13 changing printer driver defaults 48 changing settings for a print job 47 HP LaserJet Utility 15 install.
188 Index ENWW P page count 73 page orientation default 150 pages adding blank to beginning of print jobs 55 adding blank to end of print job 55 blank 102 curled or wavy 106 gray background 104 light .
ENWW Index 189 print jobs adding blank page to beginning 5 5 adding blank page to end 55 canceling 23, 46 deleting held 58 deleting private 59 printing private 58 proofing and holding 57 retention 154.
190 Index ENWW Service control panel menu 161 settings changing defaults in printer driver for Macintosh 48 changing defaults in printer driver for Windows 48 changing for a print job in Macintosh 47 .
ENWW Index 191 transparencies fuser modes 152 ordering 122 printing on 40 specifications 141 supported sizes and types 134 tray 1 capacities 134 custom-size settings 148 loading 31 media sizes and typ.
192 Index ENWW Windows availability of software by operating system 13 changing printer driver defaults 48 changing settings for a print jo b 47 installing printing system software 16 sharing 17 suppo.
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*Q2431 * *Q2431 * -90902 -90902 QXXXX-90 9XX prin ted on r ecy cled pa per copy r igh t 2002 Hew lett -P ack ar d Compan y © http://www .hp.com/su pport/lj2 3 00 prin ted in German y prin ted in German y http://www .
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il HP LaserJet 2300dnt è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del HP LaserJet 2300dnt - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso HP LaserJet 2300dnt imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul HP LaserJet 2300dnt ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il HP LaserJet 2300dnt, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del HP LaserJet 2300dnt.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il HP LaserJet 2300dnt. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo HP LaserJet 2300dnt insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
