Manuale d’uso / di manutenzione del prodotto 413742-001 del fabbricante HP
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HP ProtectT ools T roubleshooting Gui de HP Co mpaq Bu sines s Deskt ops Doc ument P art Number : 413 7 4 2 -001 Januar y 2006 This document co ntains informa tion and recommen dations for the ProtectT ools administrator concerning questions that may arise in the administration and operation of HP ProtectT ool s.
© Copyright 2006 He wlett-Packard Dev elopment Compan y , L.P . The information contained herein is subject to change without notice. Microsoft, W indo ws, and W i ndo ws NT are trademarks of Microso ft Corporation in the U.
T echnical R efe rence Gui de www .hp .com 1 HP ProtectT oo ls T roub leshooting G ui de Ov er vie w HP ProtectT ools Security is a ne w technolog y offered by HP on some Business PCs.
2 www .hp .com T echnical R efer ence Guide HP Pr otectT ools T rouble shooting Guide Outlook or Outlook Express, and it supports en hanced security for Microsoft EFS file/ folder encryption. The software also pro vides a fu nction called Personal Secure Driv e (PSD).
T echnical R efe rence Gui de www .hp .com 3 HP Pro tectT ools T roublesh ooting Guide EF S Encrypti on F ile Sy stem A trans par ent f ile encrypti on serv ice pr ov ided b y Mic ros oft fo r Windo w.
4 www .hp .com T echnical R efer ence Guide HP Pr otectT ools T rouble shooting Guide Soft w are Impacted-Shor t descripti on Details Solution / W ork around HP Pr otectT ools Embedded Sec ur ity—En.
T echnical R efe rence Gui de www .hp .com 5 HP Pro tectT ools T roublesh ooting Guide HP Pr otectT ools Embedded Sec ur ity—Initiali zati on f ails fo r TP M module after s ystem restor e . If the user r estor es the hard dr i ve f rom the r estor e CD , initiali z ation o f the TP M fails.
6 www .hp .com T echnical R efer ence Guide HP Pr otectT ools T rouble shooting Guide HP Pr otectT ools Embedded Sec urity—Cannot enc rypt an y data in the Windo ws 2000 F r ench (F r ance) env ironment. The r e is no Enc rypt selec tion whe n rig ht -cl icki ng a fil e ic on.
T echnical R efe rence Gui de www .hp .com 7 HP Pro tectT ools T roublesh ooting Guide HP Pr otectT ools Embedded Secur i ty—The PSD pass wor d bo x is no longer disp lay ed when the system becomes acti ve after Standb y status When a user logs on the s ys tem after c r eating a P SD , the TP M asks fo r the basic user pas sw ord .
8 www .hp .com T echnical R efer ence Guide HP Pr otectT ools T rouble shooting Guide HP Pr otectT ools Embedded Secur ity—Intermit tent encry pt and decrypt er r or occurs: T he pro cess cannot ac cess th e file because it is being used b y another pro cess .
T echnical R efe rence Gui de www .hp .com 9 HP Pro tectT ools T roublesh ooting Guide HP Pr otectT ools Embedded Secur ity—Intermit tent sys te m l o cku p o c cu rs a f t er crea ti ng PSD on 2 us.
10 www .hp .com T e c hnical R efe re nce Guide HP Pr otectT ools T rouble shooting Guide HP Pr otectT ools Embedded Sec ur ity—Application lock -ups occ ur whe n the connection w ith a TP M Module is lost When the TP M module is damaged or the connecti on is lost , the Security Manager locks up .
T echnical R efer ence Guide www .hp.com 11 HP Pro tectT ools T roublesh ooting Guide HP Pr otectT ools TP M F irmw are Updat e Utility—The tool pr ov ided thr ough HP support W eb site r eports ow .
12 www .hp .com T e c hnical R efe re nce Guide HP Pr otectT ools T rouble shooting Guide HP Pr otectT ools Credenti al Manager—Usi ng Cr edential Manager Networ k Accounts opti on , a user can s elect w hic h domain account to log into . When TP M authenti cati on is used , this option is not av ailable .
T echnical R efer ence Guide www .hp.com 13 HP Pro tectT ools T roublesh ooting Guide HP Pr otectT ools Credenti al Manager—U SB tok en cr edential is not available w ith login to W indow s XP SP1 A.
14 www .hp .com T e c hnical R efe re nce Guide HP Pr otectT ools T rouble shooting Guide HP Pr otectT ools Secur ity Manag er—Intermi ttently , a n e rro r i s re t u rn e d w he n clo si ng the Se.
T echnical R efer ence Guide www .hp.com 15 HP Pro tectT ools T roublesh ooting Guide HP Pr otectT ools Embedded Sec urity—P SD is disabled and cannot be deleted after fo rmatting the har d dri ve o.
16 www .hp .com T e c hnical R efe re nce Guide HP Pr otectT ools T rouble shooting Guide HP Pr otectT ools Embedded Secur it y—An interna l err or has been detected re stor ing from Au tom at ic B ackup Archiv e If the user 1.
T echnical R efer ence Guide www .hp.com 17 HP Pro tectT ools T roublesh ooting Guide HP Pr otectT ools Embedded Secu rity—Numer ous end- task err ors du r ing r eboot after uninstalling If the user.
18 www .hp .com T e c hnical R efe re nce Guide HP Pr otectT ools T rouble shooting Guide HP Pr otectT ools Embedded Secur it y—Automati c back up does not w ork w ith mapped dr i ve When an administr ator sets up Au tomatic Bac kup in Embedded Sec urity , it cr eates an entry in Wi ndow s > T asks > Sc heduled T a sk .
T echnical R efer ence Guide www .hp.com 19 HP Pro tectT ools T roublesh ooting Guide HP Pr otectT ools Credenti al Manager—No optio n to Bro w se for Virtu al To ke n during the login pr ocess User.
20 www .hp .com T e c hnical R efe re nce Guide HP Pr otectT ools T rouble shooting Guide HP Pr otectT ools Credenti al Manager—Domain administr ators cannot cha ng e Win dows p as sword eve n wit h.
T echnical R efer ence Guide www .hp.com 21 HP Pro tectT ools T roublesh ooting Guide HP Pr otectT ools Credenti al Manager— Whe n logging in using TP M authenti cation , the Ba ck button skips the .
2 2 www .hp .com T echnical R efer ence Guide HP Pr otectT ools T rouble shooting Guide HP Pr otec tT ools Smart Card Manager—Smart card soft war e displ ay i ng incorrect U SB status After un plugging the USB cabl e of the Smart C ar d ter minal, the st atus r emains ´ blue .
T echnical R efe rence Gui de www .hp .com 2 3 HP Pro tectT ools T roublesh ooting Guide HP Pr otectT ools Credenti al Manager—Cr edenti al Manager logon w i ndo w for Wi ndo ws 2000 s tat es inser .
2 4 www .hp .com T echnical R efer ence Guide HP Pr otectT ools T rouble shooting Guide HP Pr otectT ools Credenti al Manager—Cr edenti als ar e lost f rom Cr edenti al Manager w hen Embedded Sec ur ity is uninstalled The Embedded Se cur it y dev ice encrypts and pr otects the cr edenti als.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il HP 413742-001 è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del HP 413742-001 - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso HP 413742-001 imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul HP 413742-001 ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il HP 413742-001, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del HP 413742-001.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il HP 413742-001. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo HP 413742-001 insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
