Manuale d’uso / di manutenzione del prodotto XW3400 del fabbricante HP (Hewlett-Packard)
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Service and Technical Reference Guide HP xw3400 Workstation.
© Copyright 2007 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Microsoft and Windows are trademarks of Microsoft Corporation in the U.
About This Book WARNING! Text set off in this manner indicates that fail ure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that fail ure to follow directions could result in damage to equipment or loss of information.
iv About This Book ENWW.
Table of contents 1 Install the operating system Installing o r upgrading devic e drivers .............. ............. ........... ............. ........... ............. ............. . 1 Transferring files and settings .... ...... ............ .....
HP ProtectTools Security Manager ........... ........... ............ .............. ............ ............ ..... 26 HP Client Management Pr emium Suite ....... ................................... ............................. 26 HP Client Founda tion Suite .
SATA data cable ........... .............. .............. ............ .............. .............. ............. ......... 48 SATA po wer cable .. ........... ............ ........... .......... .............. ......... ........... ............. ...
Fan shroud ........ .......... ........ ........ .......... ........ ........ ........... ........ ........ .......... ........ ........ ... ........ 84 Front I/O p anel housing as sembly .................. .................................. .........
Solving general problems ........ ............ ............... ............. ............ ............... ............. ............ .. 122 Solving powe r problems ..... ...................... ................ ...................... ..................
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1 Install the operating system CAUTION: Do not add optional hard ware or third-party de vices to your workstation until the operating system is successfully installed. D oing so may ca use errors and may prevent the operating system from installing properly.
Transferring files and settings Use the Microsoft Windows XP Files and Settings Transfer Wiz ard to mo ve files and settings from an old workstation to a new one. Click Start > All Programs > Accessories > System Tools > Files and Settings Transfer Wizard .
2 Computer Setup (F10) utility Computer Setup (F10) utilities Use Computer Setup (F10) ut ility to do the following: ● Change factory default settings.
● Solve system configuration errors detected but not automatically fixe d during the Power-On Self-Test (POST). ● Replicate the system setup by saving system configu ration information on disk ette and restoring it on one or more workstations. ● Execute self-t ests on a specif ied ATA hard drive (when su pported by drive).
Computer Setup—File NOTE: Support for specific Computer Setup opt ions may vary depending on the h ardware configuration. Table 2 - 2 Computer Setup—File Option Description System Information List.
Computer Setup—Storage NOTE: Support for specific Comput er Setup options may vary depending on the hardware configuration. Table 2 - 3 C omputer Setup—Storag e Option Descript ion Device Configuration Lists all installed BIOS-controlled storage devices.
Translation Para meters (ATA disks only) NOTE: This feature appears only when U ser translation mode is selected. Allows you to specify the parameters (logical cylinders, heads, an d sectors per track) used by the BIOS to translate disk I/O requests (from the operating sy stem or an application) in to terms the hard drive can accept.
NOTE: This selection will only appear when at leas t one drive capable of pe rforming the DPS self- tests is attached to the system. Boot Order Allows you to: ● Specify the order in which attached d.
Computer Setup—Security NOTE: Support for specific Computer Setup opt ions may vary depending on the h ardware configuration. Table 2 - 4 Computer Setup—Security Option Description Smart Card Options (some models) Allows you to enable/disable the Smart Card to be used in place of the Power-On Password.
● Network controllers (some models) ● Embedded security device (some models) Network Servic e Boot Enables/disables the workstation’s ability to boot from an operating system installed on a network server. (Feature available on NIC models only; the network controller mu st be either a PCI expansion card or embedded on the system board.
Computer Setup—Power NOTE: Support for specific Computer Setup opt ions may vary depending on the h ardware configuration. Table 2 - 5 Computer Setup—Power Option Description OS Power Management ● Runtime Power Management— Enable/Disable.
Computer Setup—Advanced NOTE: Support for specific Comput er Setup options may vary depending on the hardware configuration. Table 2 - 6 C omputer Se tup—Advanced (for advance d users) Option Heading Power-On Option s Allows you to set: ● POST mode (QuickBoot, FullBoot, or FullBoot every 1–30 days) .
PCI De vices ● Lists currently inst alled PCI devices and their IRQ settings. ● Allows you to recon figure IRQ settings for these devices or to disable them entirely.
Recovering the configuration settings This method of recovery requir es that you first perform the Save to Removable Media command with the Computer Setup (F10) Utility before Restore is needed . (See Save to Removable Media on page 5 in the Computer Setup—File table.
3 HP Insight Diagnostics HP Insight Diagnostics NOTE: HP Insight Diagnostics is included on CD with some workstation models o nly. The HP Insight Diagno stics utility allows you to vie w information about the hard ware configuration of the workstation and perform hardware dia gnostic tests on the subsystems of the workstation.
NOTE: It is recommended that you accept the assigned default keyb oard for your language unless you want to test your specific keyboard. 5 . In the End User License Agreement page, click Agree if you agree with the term s. The HP Ins ight Diagnostics utility launches wi th the Survey tab displayed.
For each test type, there are tw o test modes to choose from: ● Interactive Mode —Provides maximum control over the test ing process. The diagnostic softwa re will prompt you for input during te sts that require your interaction. You may also determine whether the test passed or failed.
Log tab The Log tab contains a Test Log t ab and an Error L og tab. The Test Log displays al l tests that have been execu ted, the number of times of execution, the number of times failed, and the time it to ok to c omplete each te st. The Clear Test Log button will clear the contents of the Test Log .
NOTE: Do not remove the diskette or USB key until you see a message indicating that the html file has been written to the media. 5 . Print the information from the storage device used to save it.
Partiti on or from the Rec overy Disc Set. To reboot to the R ecovery Part ition, press F11 at startup when you see the message ”Press F11 for Emergency Recovery.
4 Desktop management HP Client Management Solutions provides standards- based solutions for managing and contr olling desktops, workstations, and noteb ook PCs in a networked environment. HP pioneered desktop manageability in 1995 w ith the introduction of the in dustry’s first fully manage able desktop personal workstations.
services/cache/80906 -0-0-225- 121.html ) provides information to help you select the best deployment method. The Restore Plu s! CD, ROM-based setup, and ACPI hardwa re pr ovide further assistan ce with recovery of system software, configuration management and troubleshooting, and power management.
HP Backup and Recovery Mana ger can create the Restore Plus! CD set. This set includes the Restore Plus! CD, the Operating System CD, and any Supplemental Software CDs. CAUTION: The Restore Plus! CD set will not include any system se ttings or user data created after the initial system setup.
Remote system installation Remote System Installation allows you to start and set up the system using the software and configuration information located on a network server by initiati ng the Preboot Execution Environment (PXE).
HP Client Management Interface is based on in dustry st andards that in clud e Microsoft Windows Manageme nt Interf ace (MS WM I), Web-Based Enterprise Manageme nt (WBEM), System Management BIOS (SMBIOS), and Advanced Configuration and Power Interface (ACPI).
Tight integration with HP Instant Support to ols reduces hardware troubleshooting time. ● Diagnostics—remotely run & view reports on HP desktop, notebook, and workstation models ● System Hea.
For more information on HP Client Management Premium Suite, visit www.hp. com/ go/easyd eploy . HP Client Foundation Suite The HP Client Foundation Suite (HP CFS) is de signed for organizations wanting essential client management functionality.
By substituting automation for manual intervention, HP helps its cu stomer s lower costs, significantly reduce software related problems, and ensure the software supporting their busine ss operations is reliable and secure. For more information on HP OpenView Workstat ion Co nfiguration Management Solution, visit http://h20229.
Remote ROM Flash Remote ROM Flash allows the system administ rator to safely upgrade th e BIOS on remote HP workstations directly from the centralized network management co nsole.
If the system succ essfully reprograms the ROM, the system will au tomatically power off. 4 . Remove the removable media used to upgrade the BIOS. 5 . Turn the power on to restart th e workstation.
This method takes a little longer to prepare th e configuration diskette or USB flash media device, but copying the configuration to target wo rkstations is significantly faster. NOTE: A bootable diskette is required for this proc edure or to create a bootable USB flash media device.
To create a bo otable USB fla sh media devic e, you must have: ● a supported USB flash media device ● a bootable DOS diskette with the FDISK and SYS programs ( If SYS is not avail a ble, FORMAT may be used, but all existing files on th e USB flash media dev ice will be l ost.
12 . Copy any files you saved in step 9 ba ck to your USB flash media device. 13 . Remove the diskette and reboot the workstation. The workstation will boot to the USB fla sh media device as drive C. NOTE: The default boot ord er varies from w orkstat ion to workstation, and it can be changed in the Computer Setup (F10) Utility.
9 . If the system did not automatically restart when exiting FDISK, press Ctrl + Alt + Del to reboot to the DOS diskette. 10 . At the A: prompt, type FORM AT C: /S and press Enter . Format will format the USB flash media device, add the system files, and a sk for a Volume Label.
HP web site support HP engineers rigorously test and debug software developed by HP and third-party suppliers, and develop operating syste m specific suppor t software, to ensure per formance, compatibili ty, and reliability for HP workstations.
Use the following utilities to manage se curity settings on the HP workstation: ● Locally, using the Computer Setup Utilities. See the Computer Setup (F10) Utility Guide on the Documentation and Diagnostics CD included with the workstation for additional information and instructions on using the Computer Setup Util ities.
Option Description Network Service Boot Enables/disables the workstation’s ability to boot from an operating system installed on a network server. (Feature available on NIC models only; the network controller must reside on the PCI bus or be embedded on the system board.
Establishing a Setup passwo rd using Computer Setup If the system is eq uipped with an embed ded security device, refer to the HP ProtectTools Security Manager Guide at www.
If a setup password has been establ ished on the workstation, you will be prompted to enter it each time you run Computer Setup. 1 . Turn on or restart the workstatio n. If you are in Win dows, click Start > Shut Down > Restart . 2 . As soon as the workstation is turned on, press F10 when the monitor light turns green to enter Computer Setup.
Deleting a power-on or Setup password If the system is eq uipped with an embed ded security device, refer to the HP ProtectTools Security Manager Guide at www.hp.com . 1 . Turn on or restart the workstation. If you are in Windows, click Start > Shut Down > Restart the Computer .
I f t h e s y s t e m i s e q u i p p e d w i t h a n embedded security device, refer to the HP ProtectTools Security Manager Guide at www.hp.com . DriveLock DriveLock is an industry-standard security feature that prevents unauthorized ac cess to the data on ATA hard drive.
For users with less stringent secu rity requirements, HP do es not recommend enabling DriveLock. User s in this category include personal users or users who do not maintain sensitive data on their hard drives as a common practice.
Smart Cover Sensor CoverRemo val Sensor, available on some mode ls, is a com bination of hard ware and softw are technology that can alert you when the workstat ion cover or side panel has been removed. There are three levels of protection, as described in the following table.
Locking the Smart Cover Lock To activate and lock the Smart Cove r Lock, complete the following steps: 1 . Turn on or restart the workstation. If you are in Windows, click Start > Shut Down > Restart . 2 . As soon as the workstation is tu rned on, press F10 when the monitor light turns green to enter Computer Setup.
Fingerprint identif i cation technology Eliminating the need to enter user passwords, HP Fi ngerprint Identification Te chnology tightens network security, simp lifies the login proce ss, and reduces the costs associated w ith managing corporate networks.
46 Chapter 4 Desktop management ENWW.
5 Serial and Parallel ATA drive guidelines and features NOTE: Serial ATA = SATA Parallel ATA = PATA H P o n l y s u p p o r t s t h e u s e o f S A T A h a r d d r i v e s o n t h ese models of workstation. The USD T model is the only product that supports a PATA op ti cal dr ive.
SATA hard drive cables SATA data cable A l w a y s u s e a n H P a p p r o v e d S A T A 3 . 0 G b / s c a b l e a s i t i s f u l l y b a c k w a r d s c o m p a t i b l e w i t h t h e S A T A 1 . 5 Gb/s driv es. Current HP desktop p roducts ship with SAT A 3.
PATA device information The USDT model is the only product that supports a PATA optical drive. No PAT A drives are su pported on any other model. ATA SMART Drives The Self Monitoring Analysis an d Rec.
50 Chapter 5 Serial and Parallel ATA drive guidelines and features ENWW.
6 Identifying routine care and disassembly preparation This chapter provides general service information fo r the w orkstation. Adherence to the procedu res and precautions described in this chapte r is ess ential fo r proper ser vice. CAUTION: When the workstation is plugged into an AC power source, voltage is always applied to the system bo ard.
Electrostatic discharge information A sudden discharge of static electricity from your finger or other conductor can dest roy static-sensitive devices or microcircuitry.
● Avoid contact with pins , leads, or circuitry. ● Place reusable electrosta tic-sensitive parts from assemblies in protective packaging or conductive foam.
● Conductive foam ● Conductive tabletop workstations with grou nd cord of one- megohm +/- 10% resistance ● Static-dissipativ e table or flo o r mats with hard tie to ground ● Field service kit.
Operating guidelines To prevent overheating and to help prolong the life of the workstation: ● Keep the workstation away fro m excessive moisture, direct sunlight, and extremes of heat and cold. ● Operate the workstation on a sturdy, level sur face.
To clean the work station case, follow the p rocedures de scribed below: ● To remove light stains or dirt, use plain wa ter with a clean , lint-free cloth or swab. ● For stronger stains, use a mild dishwash ing liquid di luted with water. Rinse well by wiping it with a cloth or swab dampened with clear water.
Cleaning the mouse Before cleaning the mouse, ensure that th e power to the workstation is turned off. ● Clean the mous e ball by first removing the retainin g plate and the ball from the housing. Pull out any debris from the ball socket and wipe the ball with a clean, dry c loth before reas sembly.
Cables and connectors Most cables used throughout the unit are flat, flexib le cabl es. These cables must be handled with care to avoid damage. Apply only the tension required to s eat or unseat the ca bles during insertion or removal from the connector.
7 Removal and replacement procedures Adherence to the pro cedures and pr ecautions desc ribe d in this chapter is esse ntial for proper service. After completing all necessary remo val and re placement pr ocedures, ru n the Diagnostics u tility to verify that all components operate properly.
External security devices The followi ng security devic es are use d to preve nt unau thorized access to the internal components of the workstation and/or secure the workstation to a fixed object.
Access panel 1 . Prepare the works tation for disasse mbly ( Preparatio n for disassembly on page 59 ). CAUTION: Befor e removing the workstat ion access panel, ensure th at the workstation is turned off and that the pow er cord is disco nnected from the electrical outlet .
Front bezel 1 . Prepare the workstation for disassembly ( Preparation for disasse mbly on page 59 ). 2 . Remove the access panel ( Access panel on page 61 ).
Front drive bezels Follow these steps when re moving or installing a front drive bezel. 1 . Prepare the works tation for disasse mbly ( Preparatio n for disassembly on page 59 ). 2 . Remove the access panel ( Access pan el on page 61 ). 3 . Remove the front bezel ( Front bez el on page 62 ).
Cable management Always follow good cable management practi ces when working inside the workstation. ● Keep cables away from major he at sources like the heats ink. ● Do not jam cab les on top of expans ion cards or me mory modules. Printed circuit cards like these are not designed to take excessive pressure on them.
Cable connections System board connectors are color-coded to ma ke it easier to find the proper connection. Cable To Cable Designator Power Supply System board P1 Power Supply CPU power P3 Power Suppl.
Memory CAUTION: The memory module sockets have gold metal contacts. When upgrading the memory, it is important to use memory modules with gold metal contacts to prevent co rrosion and/or oxidation resulting from having incompatible metals in contact with each other.
Expansion cards 1 . Prepare the works tation for disasse mbly ( Preparatio n for disassembly on page 59 ). 2 . Remove the access panel and rotate the workstation so the system board is parallel to the table to make it easier to work on ( Access panel on page 61 ).
NOTE: Before removing an installed expansion card, disconnect any cables that may be att ached to the expansion card. a . If you are installing an expan sion card in a vacant socket, remove the appropriate expa nsion slot cover on the back of the chassis.
c . Low Pr ofile PCI Express Card with Rigid Hold-down Bracket: If your workstation is configured with a low profile PCI Express x16 card and a rigid, non-hi nged ho ld-down bracket (as shown in the following illustr ation), you must first remove screws 3, 4, and 5 and the n remove the bracket (2) before removing th e card (1).
d . Full Height PCI Express Card with Rigid Hold-down Bracket: If your workstation is configured with a full height PC I Express x16 card (1) and a rigid, non-hing ed hold-down bracket (2), as shown below, you must first remo ve screws 3 and 4 and then remove the bracket before removing the card.
e . Low Profile or Full Height PCI Expres s Card with Dual Purpose Hol d-down Bracket: If your workstation is config ured with a dual purpose (both low profile and full height) hinged PCI Express x16 card ho ld-down bracket, a s shown below, do not remove any scre ws from the bracket.
f . With the hold-down bracket either removed or rotated away from the top of the card (depending on workstation configuration), pull the retention arm on the PCI Expre ss x16 card (loca ted on the back of the expansion socket ) away from th e card, and carefully rock the card back-and- forth until the connectors pull free from the so ck et.
7 . If replacing or adding a new expansion card, hold the card just above the expansion slot on the system board then move the card toward the rear of the chassis (1 ) so that the bracket on the card is aligned with the open slot on the rear of the ch assis.
Drives The workstation supports up to five drives th at may be installed in various configurations. This Section describ es the procedure for replacin g or upgrading the storage drives. A Torx T- 15 screwdriver is needed to remove and install th e guide screws on a drive.
4 . Remove the front bezel ( Front bez el on page 62 ). 5 . Disconnect the power and data cables from the back of the drive, as shown in th e following illustrations. Disconnecting optical cables NOTE: Some products use straight cable connector s while others use right angle connectors.
Releasing the drives 1 . A latch drive bracket with release tabs secures the dr ives in the drive bay. Lift the release tab on the latch drive bracket (1) for the drive you want to re move, then slide the drive from its drive bay (2). 2 . Remove the fou r guide screws (two on each side) from th e old drive.
NOTE: There are a tot al of eight extra gu ide screws on the front of the chas sis. Four have 6-32 standard threads and four have M3 metr ic threads. Standard screws are used for hard drives and have a silver finish. Me tric screws are used for all other drives and ha ve a black f inish.
NOTE: Refer to Serial and Pa rallel ATA driv e guidelines and fe atures on page 47 for information on attaching the cabling to get optimum performance. a . Refer to the illustration below to connect optical drive cables. NOTE: Some products use straight cable connector s while others use right angle connectors.
Replacing an inte rnal hard drive CAUTION: To prevent loss of work and dama ge to the wo rkstation or drive: If you are inserting or removing a hard drive, shut down the operating system properly, then turn off the workstation. Do not remove a hard drive while the workstation is on or in standby mode.
6 . Remove the power cable (1) and primary da ta ca ble (2) and secondary data cable (if necessary) (3) from the cable retainers to make it easier to acce ss the drive. 7 . Release the drive by pulling the green rel ease tab away from the drive (1) and sliding the drive out of the bay (2).
9 . Install the four guide screw (two on each side) th at were removed from the old drive into the new drive. The screws help guide the drive into its pr oper position in th e bay. Extra guide screws ar e provided on the front of the chassis under the front bezel.
11 . Connect the power 1 and data 2 cables to the back of the hard drive. NOTE: If you are installing a prim ary hard drive, use the pow er connector labeled P5.
Chassis fan 1 . Prepare the works tation for disasse mbly ( Preparatio n for disassembly on page 59 ). 2 . Remove the access panel and rotate the workstation so the system board is parallel to the table to make it easier to work on ( Access panel on page 61 ).
Fan shroud 1 . Prepare the workstation for disassembly ( Preparation for disasse mbly on page 59 ). 2 . Remove the access pan el and rotate the work station so the system board is parallel to the table to make it easi er to work on ( Access panel on page 61 ).
Front I/O panel housing assembly 1 . Prepare the works tation for disasse mbly ( Preparatio n for disassembly on page 59 ). 2 . Remove the access panel and rotate the workstation so the system board is parallel to the table to make it easier to work on ( Access panel on page 61 ).
Heatsink 1 . Prepare the workstation for disassembly ( Preparation for disasse mbly on page 59 ). 2 . Remove the access pan el and rotate the work station so the system board is parallel to the table to make it easi er to work on ( Access panel on page 61 ).
Processor 1 . Prepare the works tation for disasse mbly ( Preparatio n for disassembly on page 59 ). 2 . Remove the access panel ( Access pan el on page 61 ). 3 . Disconnect the heatsink control cable from the system board and remove the heatsink ( Heatsink on page 86 ).
5 . Go to step 7. 6 . If using a new heatsink, remove the protective covering from the bottom of the heatsink and place it in position atop the processor. 7 . Secure the heatsink to the system board and syst em board tray with the four captive screws and attach the heatsink control cable to the system board.
Speaker 1 . Prepare the works tation for disasse mbly ( Preparatio n for disassembly on page 59 ). 2 . Remove the access panel and rotate the workstation so the system board is parallel to the table to make it easier to work on ( Access panel on page 61 ).
Power supply WARNING! Voltage is always present on the system bo ard when the workstation is plugged into an active AC outlet. To avoid possible personal injury and da mage to the equipm ent the power cord should be disconnected from the workstation and/or the AC outlet before opening the w orkstation.
System board 1 . Prepare the works tation for disasse mbly ( Preparatio n for disassembly on page 59 ). 2 . Remove the access panel and rotate the workstation so the system board is parallel to the table to make it easier to work on ( Access panel on page 61 ).
Battery The battery that comes with your workst ation provides power to the real-time clock and has a lifetime of about three years. When replacing th e battery, us e a battery eq uivalent to the battery originally installed on the workstation. The workstation comes with a 3-volt lithium coin cell battery.
Type 1 Battery Holder 1 . Lift the battery out of its holder. 2 . Slide the replacement battery into position, positive side up. 3 . The battery holder automatically secure s the battery in the proper position. 4 . Replace the w orkstation access panel ( Acces s panel on page 61 ).
4 . Plug in the workstation and turn on power to the workstation. 5 . Reset the date and time, your passwords, and an y special system setups, using Computer Se tup. Refer to Section 2.2. Type 3 Battery Holder 1 . Pull back on the clip (1) that holds the batte ry in place, then remove the battery (2).
A Connector pin assignments This appendix contains the pin assignments for many compute r and workstatio n connectors. So me of these connectors may not be used on the product being serviced.
Ethernet RJ-45 Connector and Icon Pin Signal 1 2 3 4 (+) Transmit Data (-) Transmit Data (+) Receive Data Unused 5 6 7 8 Unused (-) Receive Data Unused Unused Ethernet AUI Connector and Icon Pin Signa.
Parallel interface Connector and Icon Pin Signal Pin Signal 1 2 3 4 Strobe Data Bit 0 Data Bit 1 Data Bit 2 10 11 12 13 Acknowledge Busy Paper End Select 5 6 7 8 Data Bit 3 Data Bit 4 Data Bit 5 Data .
USB Connector and Icon Pin Signal 1 2 3 4 +5 VDC - Data + Data Ground Microphone Connector and Icon (1/8” minipho ne) Pin Signal 1 2 3 1 (Tip) 2 (Ring ) 3 (Shie ld) Audio_left Audio_Right Ground Hea.
External infrared transceiver Connector and Icon Pin Signal 1 2 3 4 Transmit Receiv e Ground 5V 5 6 7 8 Mode Not Used Not Used Not Used Monitor Connector and Icon Pin Signal Pin Signal 1 2 3 4 Red Ana.
ATA/ATAPI (IDE) Standard drive cable Connector Pin Signal Pin Signal Pin Signal 1 2 3 4 Reset Ground DD7 DD8 15 16 17 18 DD1 DD14 DD0 DD15 29 30 31 32 DMAK Ground INTRQ IOCS16 5 6 7 8 DD6 DD9 DD5 DD10.
4-Pin Power (for CPU) Connector and Icon Pin Signal 1 2 3 4 GND GND +12V CPU -12V CPU SATA data and power Drive Co nnector Pin Signal Pin Signal Pin Signal Pin Signal S1 S5 Ground B- S2 S6 A+ B+ S3 S7 A- Ground S4 Ground P1 P5 P9 P13 Ground B- V 5 V 12 P2 P6 P10 P14 V 3.
4 5 GND JTAG2 9 10 +3.3V +3.3V 14 15 REFCLK- GND 19 20 RSVD GND 24 25 GND PERp2 26 27 28 29 30 PERn(2) GND GND PERp3 PERn3 31 32 33 34 35 GND RSVD RSVD GND PERp4 36 37 38 39 40 PERn4 GND GND PERp5 PER.
3 4 5 RSVD GND SMCLK 8 9 10 +3.3 V JTAG1 3.3vAux 13 14 15 GND PETp0 PETn0 18 19 20 PETp1 PETn1 23 24 25 PETp2 PETn2 GND 26 27 28 29 30 GND PETp3 PETn3 GND RSVD 31 32 33 34 35 PRSNT2# GND PETp4 PETn4 G.
5 6 7 8 T.M.D.S. Data4+ DDC Clock DDC Data No Connect 17 18 19 20 T.M.D.S. Data0– T.M.D.S. Data0+ T.M.D.S. Data0/5 Shield T.M.D.S. Data5– 9 10 11 12 T.M.D.S. Data1– T.M.D.S. Data1+ T.M.D.S. Data1/3 Shield T.M.D.S. Data3– 21 22 23 24 T.M.D.S. Data5+ T.
B Power cord set requirements The power supplies on some comput ers have external power s witches. The voltage select s witch feature on the workstation permits it to operate from any line voltage between 100-120 or 2 20-240 volts AC.
Australia (1) Austria (1) Belgium (1) Canada (2) EANSW OVE CEBC CSA Italy (1) Japan (3) Norway (1) Sweden (1) IMQ METI NEMKO SEMKO Denmark (1) Finland (1) France (1) Germany (1) DEMKO SETI UTE VDE Switzerland (1) United Kingdom ( 1) United States (2) SEV BSI UL 1 .
C POST error messages This appendix lists the error codes, error messa ges, and th e various in dicator light and audible sequences that you may encounter during Power- On Self-Test (POST) or workstation restart, the probable source of the problem, and steps you can take to resolve the error condition.
POST numeric codes and text messages This sectio n covers those PO ST errors t hat have numeric codes associated with them. The section also includes some text messages that may be encountered during POST. NOTE: The workstation will beep once after a POST text message is displayed on the screen.
Control panel message Description Recommended action RTC (real-time clock) battery may need to be replaced. See the Hardware Reference Guide on the Documentation and Diagnostics CD for instructions on installing a new battery, or contact an authorized dealer or reseller fo r RTC battery replacement.
Control panel message Description Recommended act ion 303-Keyboard Controller Error I/O board keyboard controller. 1 . Reconnect keyboard with workstation turned off. 2 . Replace the system board. 304-Keyboard or System Unit Error Keyboard failure. 1 .
Control panel message Description Recommended action 4 . Replace diskette drive. 5 . Replace the system board. 605-Diskette Drive Type Error Mismatch in drive type. 1 . Run Computer Setup. 2 . Disconnect any other diskette controller devices (tape drives).
Control panel message Description Recommended act ion 1720-SMART Hard Drive Detects Imminent Failure Hard drive is about to fail. (Some hard drives have a hard drive firmware patch that will fix an erroneous error message.) 1 . Determine if hard drive is giving correct error message.
Control panel message Description Recommended action 2202-PMM Deallocation Error du ring MEBx cleanup Memory error during POST execution of the Manageme nt Engine (ME) BIOS Extens ions option ROM 1 . Reboot the workstation. 2 . Unplug the power cord, re-seat the memory modules, and reboot the workstation.
Control panel message Description Recommended act ion Parity Check 2 Parity RAM failure. Run Computer Setup and Diagnostic utilities. System will not boot without fan CPU fan not installed or disco nnected in VSFF chassis. 1 . Remove the workstation cover, press the power button, and see if the processor fan spins.
Interpreting POST diag nostic front panel LEDs and audible codes This section covers the front panel LED codes as well as the audible codes that may occur before or during POST that do not necessarily have an error code or text message associated with them.
Activity Beeps Possible Ca use Recommended Action Red Power LED flashes four times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. 4 Power failure (power supply is overloaded).
Activity Beeps Poss ible Cause Recommended Action Red Power LED flashes nine times, once every secon d, followed by a two second pause. Beeps stop after fifth iteration but LEDs continu e until problem is solv ed. 9 System powers on but is unable to boot.
118 Appendix C POST error messages ENWW.
D Troubleshooting without diagnostics This chapter provides information on h ow to identify and correc t minor prob lems, such as diskette drive, hard drive, optical drive, graphics, audio, memory , and software problems.
● Boot the workstation to the Safe Mo de to see if it will boot without all of the drivers loaded. When booting the operating system, use “Last Known Configuration .” ● Refer to the comprehensive on line technical support at http://www.hp.com/ support .
● Wake the workstation by pressing any key on the keyboard or pressing t he power button. If the system remains in suspend mode, shut down the works tation by pressing and hol ding the power button fo r at least four se conds then press the po wer button again to restart the workstation.
Solving general problems You may be able to easily resolve the general proble ms described in this sect ion. If a problem persists and you are unable t o resolve it yourself or if yo u feel uncomfort able about performing the operation, contact an authorized dealer or reseller.
There is no sound or s ound volume is too low. Cause Solution System volume may be set low or muted. 1 . Check the F10 BIOS settings to make su re the internal system speaker is n ot muted (this setting does n ot affect the external speakers).
Poor performance is experienced. Cause Solution Some software applications, especially games, are stressful on the graphics subsystem 1 . Lower the display resolution for the current application or consult the documentation that came with the application for suggestions o n how to improve performance by adjusting parameters in the application.
System does not power on and the LEDs on the front of the workstat ion are not flashi ng. Cause Solution 4 . Check to see if the 5V_aux light on the system board is turned on. If it is turned on , then replace the power button harness. 5 . If the 5V_aux light on the system board is off, then replace the power supply.
Solving power problems Common causes and solutions for power prob lems are listed in the following table. Table D - 2 Solv ing Power Problems Power supply shuts do wn intermittently. Cause Solution Voltage selector switch on rear of workstation chassis (some models) not switched to correct lin e voltage (115V or 230V).
Solving diskette problems Common causes and solutions for disk ette pr oblems are listed in the following table. NOTE: You may need to reconfigure the workstation wh en you add or remove hardware, such as an additional diskette drive. See Solving hardware installation problems on page 143 for instructions.
Cannot format di skette. Cause Solution Invalid media reported. W hen formatting a disk in MS-DOS, you may need to specify diskette capacity. For example, to format a 1.44-MB diskette, type the following comman d at the MS-DOS prompt: FORMAT A: /F:1440 Disk may be write-protected.
Cannot Boot to D iskette. Cause Solution NOTE: Both steps should be used as the Removable Media Boot function in Comput er Setup overrides the Boot Order enable command. Network server mode is enabled in Computer Setup. Run Computer Setup and disable Network Server Mode in Security > Password Options .
Solving hard drive problems Table D - 4 Solv ing Hard Drive Proble ms Hard drive error occurs. Cause Solution Hard disk has bad sectors or has failed. 1 . In Windows XP, right-click Start , click Explore , and select a drive. Select File > P roperties > Too ls .
Nonsystem disk /NTLDR missi ng message. Cause Solution System files missing or not properly installed. 1 . Insert a bootable disk ette into the diskette drive and restart the workstation. 2 . Check the hard drive format using Fdisk: If NTFS formatting, use a third party reader to evaluate the drive.
Solving media card reader problems Table D - 5 Solving Media Ca rd Reader Problems Media card will not work in a digital camera after formatting it in Microsoft Windows XP. Cause Solution By default, Windows XP will format any media card with a capacity greater than 32MB with the FAT32 format.
After installing the media card reader and b ooting to Windows, the rea der and the inserted cards a re not recognized by the workst ation. Cause Solution The operating system needs time to recognize the device if the reader was just installed into the workstation and you are turning the workstation on for the first time.
Solving display problems If you encounter display problems, see the documentation that came with the monitor and to the common causes and solutions listed in the following table. Table D - 6 Solvin g Display Probl ems Blank screen (no video). Cause Solution Monitor is not turned on and the monitor light is not on.
Blank screen and the power LED flashes R ed five times, once every secon d, followed by a two second pause, and the workstation beeps five times. (Beeps st op after fifth iteration but LEDs continue flashing.) Cause Solution Pre-video memory error. 1 .
Blurry video or requested resolution cannot be set. Cause Solution If the graphics controller was upgraded, the correct graphics drivers may not be loaded. Install the video drivers included in the upgrade kit. Monitor is not capable of displaying requested resolution.
Vibrating or rattling n oise coming from inside a CRT monitor when powered on. Cause Solution Monitor degaussing coil has been act ivated. None. It is normal for the degaussing coil to be activated when the monitor is powered on. Clicking noise coming from in side a CRT monitor.
Solving audio problems If the workstation has audio features and you en counter audio problems, see the common causes and solutions listed in the following tabl e. Table D - 7 Solv ing Audio Problem s Sound cuts in and out. Cause Solution Processor resources are being used by other open applications.
Sound does not come out of th e speaker or headphones. Cause Solution 3 . Right-click on the CD/DV D device and select Properties . 4 . On the Properti es tab, make sure Enable digital CD audio f or thi s CD-R OM d evice is check ed. Headphones or devices connecte d to the line-out connector mute the internal speaker.
Solving printer problems If you encounter printer pr oblems, see the documentat ion that came with the printer and to the common causes and solutions listed in the following table. Table D - 8 Solv ing Printer Probl ems Printer will not print. Cause Solution Printer is not turned on and online.
Solving keyboard and mouse problems If you encounter key board or mouse problems, see th e documentation that came with the equipment and to the common causes and solution s listed in the following table. Table D - 9 Solving K eyboard Problems Keyboard commands and typing are not recognized by the workstatio n.
Mouse does not respond to movement or is too slow. Cause Solution 3 . Use the up or down arrow key to select th e Shut Down option and then press the Enter key. 4 . After the shutdown is complete, plu g the mouse connector into the back of the workstation (or the keyboard) and restart.
Solving hardware in stallation problems You may need to reconfigure the workstation when yo u ad d or remove hardware , such as an additional drive or expansion card. If you inst all a plug and play device, Window s XP automatically recognizes the device and configures the workstatio n.
Power LED flashes Red five times, once every second, followed by a tw o second pause, and the workstation beeps five times. (Beeps stop after fift h iteration but LEDs continue fla shing.
Solving network problems Some common causes and so lutions for network problems are listed in the following table. These guidelines do not discuss the proce ss of debugging the network cabling. Table D - 12 Solving Network Probl ems Wake-on-LAN feature is not functioning.
Network status lin k light never flashe s. NOTE: The network sta tus light is supposed to flash when there is netwo rk activity. Cause Solution Network driver is not properly loaded. Reinstall network drivers. See the Network & Inte rnet Communications Guide on the Documentation and Diagnostics CD .
Network contr oller stops wo rking without appare nt cause. Cause Solution The files containing the network drivers are corrupted. Download the network drivers from http://www.
Solving memory problems If you encounter memory problems, some common causes and solutions are listed in the following table. CAUTION: Power may still be s upplied to the DIMMs wh en the workstation is turned off.
Power LED flashe s Red five times, once every sec ond, followed by a two second pause, and the wo rkstation beeps five times. (Beeps stop after fift h iteration but LED s continue flashing.) Cause Solution Memory is installed incorrectly or is bad. 1 .
Solving processor problems If you encounter processor proble ms, common causes and solutions ar e listed in the following table. Table D - 14 Solving Processor Problems Poor performance is experienced. Cause Solution Processor is hot. 1 . Make sure the airflow to the workstation is not blocked.
Solving CD-ROM and DVD problems If you enco unter CD-ROM or D VD proble ms, see the co mmon causes and solutions listed in the following table or to the documentation that came with the optional device. Table D - 15 Solving CD-ROM and DV D Problems System will not b oot from CD-ROM or DVD drive.
Movie will not play in the DVD drive. Cause Solution Movie may be regionalized for a different country. See the do cumentation that came with the DVD drive. Decoder software is not installed. Install decoder software. Damaged media. Replace media. Movie rating locked out by parental lock.
USDT workstation boots too slow after removin g a CD-ROM or DVD drive. Cause Solution The system is searching for the drive during boot because the drive cable is still attached to the syst em board.
Solving drive key problems If you encounter Drive Key problems, co mmon causes and solutions are listed in the following table. Table D - 16 Solving Drive Key Problems USB Drive Key is not seen a s a drive letter in Windows XP. Cause Solution The drive letter after the last physical drive is not availabl e.
Solving front panel component problems If you encounter problems with de vices co nnected to the front panel, refer to the common causes and solutions listed in the following table. Table D - 17 Solving Front Panel Component Problems A USB device, headphone, or microphone is not recognized by the workstation.
Solving internet access problems If you encounter Internet access problems, consult your Internet Service Provider (ISP) or refer to the common causes and solutions listed in the foll owing table. Table D - 18 Solving Internet Acc ess Problems Unable to connect to the Internet.
Internet takes too lo ng to download Web sites. Cause Solution 4 . In the Device Manager area, click the Device Manager button. 5 . Double-clic k P orts (COM & LPT) . 6 . Right-click the COM port the modem uses, then click Properties . 7 . Under Device status , verify that the modem is working properly.
Solving software problems Most software problems occur as a result of the following: ● The application was not insta lled or configured correctly. ● There is insufficient memory av ailable to run the application. ● There is a conflict between applica tions.
E System board and riser board reference designators These reference desi gnators are used on mo st but not all HP system and riser boards. Designa tor Compon ent BAT CR1 CR2 CR3 CR4 Battery socket/Ba.
J38 J39 J40 Secondary SCSI connector Stacked parallel/ SCSI connec tor AGP slot J41 J50 J51 J52 J53 x16 PCI Express slot for graphics First parallel port Second parallel port Double-stacked parallel p.
L3 L4 L5 P1 USB rear port choke (2nd) USB rear port choke (3rd) USB front port choke (2nd) P/S connector (20 or 24 pin) P2 P3 P4 P5 P6 Second P/S connector (as required) Processor 12V header Secondary.
P54 P55 P58 P60 P61 Primary serial port Double stack serial port, Top = Serial B, Bottom = Serial A Riser edge connector (male-mates with J30) PrimarySerial ATA (SATA) connector Second Serial ATA (SAT.
U4 U5 South bridge Super I/O U6 U7 U10 U11 U12 Clock chip 64 bit Bridge LOM1 LOM1 EEPROM LOM1 PHY U13 U14 U16 U17 U18 Audio Codec Audio amplifier LOM2 LOM2 EEPROM LOM2 PHY U19 U20 U21 U29 U30 U31 SPI .
Y4 Y5/H5 Secondary NIC clock cr ystal RTC clock crystal/tie-down 164 Appendix E System board and riser board reference designators ENWW.
F Memory The workstation comes with do uble data rate 2 synchronous dynami c random access memory (DDR2- SDRAM) du al inline me mory modules (DIMMs). CAUTION: DDR and DDR2 memory modules are not int erchangeable. DDR2-SDRAM DIMMs The memory sockets on the system board can be po pula ted with up to four industry-standard DIMMs.
Populating DIMM sockets There are four DIMM s ockets on the system board, with two so ckets per channel. The socke t s are labeled XMM1, XMM2, XMM3, and XMM4. Sockets XMM1 and XMM3 op erate in memory channel A. Sockets XMM2 and XMM4 operate in mem ory channel B.
● If a single DIMM is installed, it mu st be installed in the XMM3 socket. ● In either mode, the maximum oper ational speed is de termined by the slowest DIMM in the sy stem.
168 Appendix F Memory ENWW.
Index Symbols/Numerics 24–pin power pin assignments 100 4–pin power pi n assignments 101 A access panel removal and replaceme nt 61 access to workstation, controlling 35 adding devices 1 Altiris A.
drive positions 74 drive, external removal and replacement 74 drive, protecting 45 DriveLock applications 41 using 41 dual-state power button 34 DVI pin assignments 103 E electrostatic discha rge (ESD.
operating systems, important information about 35 optical drive removal and replacement 74 optical drive problems 151 ordering FailSafe Key 44 overheating, prevention 55 P padlock removal and replacem.
service considerations 57 setup copying to multiple workstations 30 copying to single workstation 30 initial 21 replicating 30 setup password changing 39 deleting 40 entering 38 setting 38 shroud remo.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il HP (Hewlett-Packard) XW3400 è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del HP (Hewlett-Packard) XW3400 - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso HP (Hewlett-Packard) XW3400 imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul HP (Hewlett-Packard) XW3400 ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il HP (Hewlett-Packard) XW3400, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del HP (Hewlett-Packard) XW3400.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il HP (Hewlett-Packard) XW3400. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo HP (Hewlett-Packard) XW3400 insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
