Manuale d’uso / di manutenzione del prodotto M276 del fabbricante HP (Hewlett-Packard)
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L ASER JET PRO 2 0 0 COLOR M F P Us er Guide M276.
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HP LaserJet Pro 200 color MFP M276 Series User Guide.
Copyright and License © 2012 Copyright Hewlett-Packard Development Company, L.P. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice.
Table of contents 1 Product introduc tion ....... ................ .............. .............. .............. ................. ............... ...... .. 1 Product view s .................. .................. ................... ....................
Print multiple p ages per sheet with Windows ........... ...................... ...................... ....... 26 Select th e page orie ntation (Win dows) ...................................................................... 28 Select th e paper type (Windo ws) .
Make multiple copi es ................ ................ ............... ................. ................ ............... ........... .... 53 Copy a multipl e-page origi nal ............ ................ ............... ............... ..............
Delete s peed-dial en tries .................. ........................... .............................. ............... 80 Create and edit group-dial e ntries ........... ................... ........................ ................... .... 80 Delete gr oup-dial entrie s .
Use spee d dials and group -dial entries ...................................................................... 97 Send a fax from the software ...... .............. ............... ............. .............. ................ ...... 97 Send a fax by dialing from a telephone connected to the fax line .
Solve prob lems receiving faxes .. .................. .................. ................... ................. ..... 119 The fax does no t respond .. .................. ...................... .................. ............ 120 The fax has a d edicated phon e line .
Economy settings ...... ................. ................ .................... .................. ................. ................ ... 137 Print with EconoM ode ........................ ........................................ .....................
Black Ve ry Low ......... ....................... ............................ ....................... ... 154 Cleaning ... ............ .............. ............. ............. ............... ............. ............ 155 Cyan Car tridge Low ....
Jam locations ..... ............... .............. ............. ................ ............. ............. ............... 164 Clear jams from the doc u ment feeder ...................................................................... 165 Clear jams in the paper input tray .
Check the sc anner glass fo r dirt and smudges ............... ............................................ 188 Check the s end-fax resolutio n setting ...................................................................... . 189 Check the ima ge adjustment settings .
Solve produc t software problems w ith Mac OS X .......... ................. .............. ................. ........... 207 The printer drive r is not listed in the Prin t & Fax list .................................... ................ 207 The pro duct n ame d oes n ot ap pear in th e pro duct list in th e Pri nt & F ax li st .
xiv ENWW.
1 Product introduction ● Product views ● Print product reports ● Printer sharing disclaimer ENWW 1.
Product views Product front view 1 Document feeder 2S c a n n e r 3 Output bin 4 Walk-up USB port 5 Power button 6I n p u t t r a y 7 Jam access door 8 Front door 9 Color touchscreen control panel 2 C.
Product back view 1 Rear jam-access door 2 Power connection 3 Fax and telephone ports 4 Hi-Speed USB 2.0 port 5 Network port Serial number and model number location The serial number and product model number labe l is on the back of the p roduct.
Control panel layout 1 Wireless light: indicates th e wireless network is enabled. The li ght blinks whil e the product is establishing a connection to the wireless network.
NOTE: Depending on the product configuration, the feature s on the Home screen can vary. The layout might also be reversed for some languages. 1 Web Services button: provides quick access to HP Web Se.
Print product reports From the Reports menu, you can print several info rmative pages about the product. 1. From the Home screen, touch the Setup button.
Printer sharing disclaimer HP does not support pe er-to-peer networ king, as the feature is a function of Mi crosoft operating systems and not of the HP printer drivers.
8 Chapter 1 Prod uct introducti on ENWW.
2 Paper tray ● Supported paper sizes ● Supported paper types ● Load the paper input tray ENWW 9.
Supported paper sizes This product supports a nu mber of paper sizes, and it a dapts to various paper. NOTE: To obtain the best print results, select the appropriate pa per size and type in your print driver before printing. Table 2-1 Supported pape r and print media size s Size Dimensions Letter 216 x 279 mm (8.
Table 2-2 Supported enve lopes and postcards (conti nued) Size Dimensions Envelope B5 176 x 250 mm (6.7 x 9.8 in) Envelope Monarch 98 x 191 mm (3.9 x 7.
Supported paper types Paper type Dimensions 1 Weight Capacity 2 Paper orientation Paper, including the following types: ● Plain ● Letterhead ● Color ● Preprinted ● Prepunched ● Recycled Minimum: 76 x 127 mm (3 x 5 in) Maximum: 216 x 356 mm (8.
Load the paper input tray 1. Pull the tray out of the product. 2. Slide open the paper le ngth and width guides. 3. To load Legal-size paper, extend t he tray by pressing and holding the extension tab while pulling the front of th e tray outward.
4. Place the paper in the tray and make sure that it is flat at all four corners. Slide the paper length and width gu ides so that they are against the stack of paper. NOTE: The tray capacity is 150 sheets. 5. Push down on the paper to make sure that t he paper stack is below th e pa per limit tabs on the side of the tray.
3P r i n t ● Supported printer drivers (Windows) ● Change print-job settings (W indows) ● Change print-job settings (Mac OS X) ● Print tasks for Windows ● Print tasks for Mac OS X ● Additi.
Supported printer drivers (Windows) Printer drivers provide access to the product featur es and allow the computer to communicate with the product (using a printer l anguage). Check the installation notes and re adme files on the product CD for additional software and languages.
Change print-job settings (Windows) Priority for changing print-job settings Changes to print settings are prioritized depending on whe re the chan ges are made: NOTE: The names of comm ands and dialog boxe s might vary depending on your software program.
Change the product configuration settings 1. Windows XP, Windows Server 2003, and Windows Server 2008 (using the default Start menu view) : Clic k Start , and then click Printers and Faxes . Windows XP, Windows Server 2003, and Windows Server 2008 (using the Classic Start menu view) : Click Start , click Settings , and then click Printers .
Change print-job settings (Mac OS X) Priority for changing print-job settings Changes to print settings are prioritized depending on whe re the chan ges are made: NOTE: The names of comm ands and dialog boxe s might vary depending on your software program.
4. Click the Dri ver tab. 5. Configure the installed options. 20 Chapter 3 Pr int ENWW.
Print tasks for Windows Use a printing shortcut (Windows) 1. From the software program, select the Print option. 2. Select th e product, a nd then click the Properties or Preferences button.
3. Click the Printing Shortcuts tab. 4. Select one of the shortcuts, and then click the OK button. NOTE: When you select a shortcut, the corresponding settings change on the other tabs in the printer driver. Create a printing shortcut (Windows) 1. From the software program, select the Print option.
2. Select th e product, a nd then click the Properties or Preferences button. 3. Click the Printing Shortcuts tab. 4. Select an existing shortc ut as a base. NOTE: Always select a shortcut before adjusting any of the settings on the right side of the screen.
5. Select the print option s for the new shortcut. NOTE: You can select the print options on this tab or on any other tab in the printer driver. After selecting options on other tabs, return to the Printing Shortcuts tab before continuing with the next step.
Print on both sides (d uplex) with Windows 1. On the File menu in the software program, click Print . 2. Select th e product, a nd then click the Properties or Preferences button.
4. Select the Print on both sides (manually) check box. Click the OK button to print the first side of the job. 5. Retrieve the printed stack from the output bin, and maintaining the same orientation, place it with the printed-side facing down in the input tray.
2. Select th e product, a nd then click the Properties or Preferences button. 3. Click the Finishing tab. ENWW Print tasks for Windows 27.
4. Select the number of pa ges per sheet from the Pages per sheet drop-dow n list. 5. Select the corre ct Print page borders , Page order , and Orientation options. Select the page orientation (Windows) 1. From the software program, select the Print option.
2. Select th e product, a nd then click the Properties or Preferences button. 3. Click the Finishing tab. 4. In the Orientation area, select the Portrait or Landscape option. To print the page im age upside down, selec t the Rotate by 180 degrees op tion.
Select the paper type (Windows) 1. From the software program, select the Print option. 2. Select th e product, a nd then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. From the Paper type drop-down list, click the More.
5. Select the category of paper types that best describes your paper. 6. Select the option for the type o f paper you are using, and click the OK button. Print the first or last page on different paper (Windows) 1. From the software program, select the Print option.
2. Select th e product, a nd then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. Click the Print pages on different paper check box, and then select the necessary settings for the front cover, other pages, and back cover.
Scale a document to fit page size (Windows) 1. From the software program, select the Print option. 2. Select th e product, a nd then click the Properties or Preferences button. 3. Click the Effects tab. 4. Select the Print document on option, and then select a size from the drop-down list.
Create a booklet (Windows) 1. From the software program, select the Print option. 2. Select th e product, a nd then click the Properties or Preferences button.
4. Click the Print on both sides (manually) check box. 5. In the Booklet layout drop-down li st, select a binding option. The Pages per sheet option automatically changes to 2 pages per sheet .
Print tasks for Mac OS X Use a printing preset (Mac OS X) 1. On the File menu, click the Print option. 2. In the Printer menu, select this product. 3. In the Presets menu, select the printing preset. NOTE: To use printer-driver defa ult settin gs, select the standard option.
Print multiple pages on on e sheet of paper (Mac OS X) 1. On the File menu, click the Print option. 2. In the Printer menu, select this product. 3. Open the Layout menu. 4. From the Pages per Sheet menu, select the number of p age s that you want to print on each sheet (1, 2, 4, 6, 9, or 16).
Print a cover page (Mac OS X) 1. On the File menu, click the Print option. 2. In the Printer menu, select this product. 3. Open the Cover Page menu, and then select where to pr int the cover page. Click either the Before Document button or the After Document button.
Additional print tasks (Windows) Cancel a print job (Windows) 1. If the print job is currently printing, cancel it by pressing the Cancel button on the product control panel. NOTE: Pressing the Cancel button clears the job t hat the product is currently processi ng.
5. Type a name for the c ustom size and specify t he dimensions. ● The width is the short edge of the paper. ● The length is the long edge of the paper. NOTE: Always load pape r into th e trays short edge first. 6. Click the Save button, and then click the Close button.
Additional print tasks (Mac OS X) Cancel a print job (Mac OS X) 1. If the print job is currently printing, cancel it by pressing the Cancel button on the product control panel. NOTE: Pressing the Cancel button clears the job t hat the product is currently processi ng.
5. From the Pages menu, select whether to print the wate rmark on al l pages or on the first page only. 6. From the Text menu, selec t one of the standard messages, or select the Custom option and type a new message in the box. 7. Select options for the remaining settings.
Color printing Use the HP EasyColor option If you are using the HP PCL 6 printer driver for Windows, the HP EasyColor technology automatically improves mixed-content documents that are printed from M icrosoft Office p rograms. This te chnology scans documents and automatically adjusts phot ographic images in .
Change color options (Windows) 1. From the software program, select the Print option. 2. Select th e product, a nd then click the Properties or Preferences button. 3. Click the Color tab. 4. Click the Automatic or Manual setting. ● Automatic setting: Select this setting for most color print jobs.
2. Select th e product, a nd then click the Properties or Preferences button. 3. Click the Color tab. 4. Select a color theme fro m the Color Themes drop-dow n list. ● Default (sRGB) : This theme sets the product to print RGB data in raw device mode.
Manual color options Use manual color options to adjust the Neutral Grays , Halftone , and Edge Control options for text, graphics, and photographs. Table 3-1 Manual color options Setting description Setting options Edge Control The Edge Control setting determines the rendering of edges.
● Software programs ● Printer drivers ● Computer operating systems ● Monitors ● Video cards an d drivers ● Operating environment (humidity, for example) Keep these factors in mind when colors on your screen do not perfectly ma tch your printed colors.
Use HP ePrint 1. To use HP ePrint, you must first enable HP Web Services. a. From the Home screen, touch the Web Services button. b. Touch the Enable Web Se rvices button. Upon enabling Web Services, the product will print an information sheet that includes the printer code and ins tructions to sign up at www.
Use AirPrint Direct printing using Apple’s AirPrint is supported for iOS 4.2 or later. Use AirPrint to print directly to the product from an iPad ( iOS 4.
Walk-up USB printing 1. Insert the USB drive into the USB port on the front of the product. 2. The USB Flash Drive menu opens. Touch the arrow buttons to scroll through the options. ● Print Documents ● View and Print Photos ● Scan to USB Drive 3.
4 Copy ● Make a single copy ● Make multiple copies ● Copy a multiple-page original ● Collate a copy job ● Copy on both sides (d uplex) ● Reduce or enlarge a copy ● Make color or black an.
Make a single copy 1. Load the document onto the scanner glass or into the document feeder. 2. From the Home screen, touch the Copy button. 3. Touch the Bl ack or Color but ton to start copying.
Make multiple copies 1. Load the document onto the scanner glass or into the document feeder. 2. From the Home screen, touch the Copy button. 3. Touch the arrows to chan ge the number of copies, o r touc h the existing number and type the number of copies.
Copy a multiple-page original 1. Insert the originals into the documen t feeder face-up. 2. Adjust the guides until they are snug against the paper. 3. From the Home screen, touch the Copy button. 4. Touch the Bl ack or Color but ton to start copying.
Collate a copy job 1. Load the document onto the scanner glass or into the document feeder. 2. From the Home screen, touch the Copy button. 3. Touch the Settings button, and then scroll to and touch the Collation button. Touch the arrow buttons to scroll through the options, and then touch an option t o select it.
Copy on both sides (duplex) 1. Load the first page of the document onto the scanner glass or into the document fe eder. 2. From the Home screen, touch the Copy button.
5. Load the next page of the document onto the scanner glass or into the document fe eder. 6. From the Home screen, touch the Copy button. 7. Touch the Black or Color button to start copying.
Reduce or enlarge a copy 1. Load the document onto the scanner glass or into the document feeder. 2. From the Home screen, touch the Copy button. 3. Touch the Settings button, and then touch the Reduce/Enlarge button. To uch the arrow buttons to scroll through the options, and then touch an option to select it.
Make color or black and white copies 1. Load the document onto the scanner glass or into the document feeder. 2. From the Home screen, touch the Copy button.
Copy identification cards Use the ID Copy feature to copy bo th sides of identification c ards, or other small- size documents, onto the same side of one s heet of paper. The product pr ompts you to copy the first side and then to place the second side on a different area of the sca nner glass and copy again.
Optimize copy quality The following co py-quality settings are av ailable: ● Auto Select : Use this setting when you are not concerned about the quality of the copy. This is the default setting. ● Mixed : Use this setting for documents that contain a mixture of text and graphics.
Adjust the lightness or darkness for copies 1. Load the document onto the scanner glass or into the document feeder. 2. From the Home screen, touch the Copy button. 3. On the summary screen, touch the arrow buttons to adjust the setting. 4. Touch the Black or Color button to start copying.
Adjust the copy image 1. Load the document onto the scanner glass or into the document feeder. 2. From the Home screen, touch the Copy button. 3. Touch the Settings button. 4. Scroll to and touch the Image Adjustment button. 5. Touch the name of the setting you want to adjust.
Copy in draft mode Using draft mode can use less tone r. Howeve r, using draft mode can also reduce p rint quality. HP does not recommend the full-time use of draft mode. If draft mode is used full-time, the toner supply might outlast the mechanical parts in the toner cartridge.
Set the paper size and type for copying on special paper 1. From the Home screen, touch the Copy button. 2. Touch the Settings button, and then scroll to and touch the Paper button. 3. From the list of paper sizes, touch the name of the paper size that is in Tray 1.
Set new default copy settings You can save any combination of copy settings as the default settings to use for every job. 1. From the Home screen, touch the Copy button. 2. Touch the Settings button. 3. Configure the copy settings to meet your preferences, and then scroll to and touch the Set as New Defaults button.
Restore copy default settings Use this procedure t o restore th e factory de faul t copy settings. 1. From the Home screen, touch the Copy button. 2. Touch the Settings button. 3. Scroll to and touch the Restore Defaul ts button. 4. Touch the OK button to restore the defaults.
68 Chapter 4 Copy ENWW.
5S c a n ● Scan by using the HP Scan soft ware (Windows) ● Scan by using the HP Sc an software (Mac OS X) ● Scan to a USB flash drive ● Scan to a network folder ● Scan to email ● Scan by u.
Scan by using the HP Scan software (Windows) 1. Double-click the HP Scan icon on the computer desk top. 2. Select a scanning shortc ut, and adjust the settings if necessary. 3. Click Scan . NOTE: Click Advanced Settings to gain access to more options.
Scan to a USB flash drive 1. Load the document onto the scanner glass or into the document feeder. 2. Insert a USB flash drive into the port on the front of the product. 3. From the Home screen, touch the Scan button. 4. Touch the Scan to USB Drive screen.
Scan to a network folder Use the product control panel to scan a file to a folder on the netw ork. The product must be connected to a network in or der to use this feature. 1. Load the document onto the scanner glass or into the document feeder. 2. From the Home screen, touch the Scan button.
Scan to email Use the product control panel to scan a file directly to an email address. The scanned file is sent to the address as an email message attach ment. The product must be connected to a network in order to use this feature. 1. Load the document onto the scanner glass or into the document feeder.
Scan by using other software The product is TWAIN-complia nt and Windows Imag ing Application (WIA)-compliant. The product works with Windows-based programs that supp ort TWAIN-compliant or WIA-compliant scanning devices and with Macintosh-base d programs t hat support TWAIN-compliant scanning devices.
6F a x ● Connect fax to a telephone line ● Set up fax with a telephone answering machine ● Set up fax with an extension phone ● Setup for stand-alone fax ● Configure the fax time, date, and .
Connect fax to a telephone line ▲ Connect the telephone cable to the line port on the product and to the telephone jack on the wall. The product is an analog device. HP recommends us ing the product on a dedicated analog telephone line. NOTE: Some countries/regions might require an adapte r to the phone co rd that came with the product.
Configure the fax time, date, and header Use the control panel To use the control panel to set the date, ti me, and header, c omplete the following steps: 1. From the Home screen, touch the Setup button. 2. Touch the Fax Setup menu. 3. Touch the Basic Se tup menu.
Use the phone book You can store frequently dialed fax numbers (up to 12 0 entries) either as indi vidual fax numbers or as groups of fax numbers. Use the control panel to create and edit the fax phone book 1. From the Home screen, touch the Fax button.
HP Device Tool box can import contact informatio n from the following software program phone books. ● Microsoft O utlook ● Lotus Notes ● Microsoft O utlook Express ● A phone book pre viously exported fro m an other HP product's ToolboxFX software.
Create and edit speed-dial entries 1. From the Home screen, touch the Fax button. 2. Touch the Fax Menu button. 3. Touch the Phone Book Setup button. 4. Touch the Individual Setup button. 5. Touch an unassigned number from the list. 6. Use the keypad to enter a name for th e entry, and then touch the OK bu tton.
d. Touch the Individual Setup button. e. Touch an unassigned numb er from the list. f. Use the keypad to enter a name for the entry, and then touch the OK button. g. Use the keypad to enter the fax number for the entry, and then touch the OK button. 2.
Configure send fax settings Set special dialing symb ols and options You can insert pauses into a fax number that you are dialing. Pauses are often needed when dialing internationally or connecting to an outside line.
The factory-set default fo r detect dial tone is On for France and Hungary, and Off for all other countries/regions. 1. From the Home screen, touch the Setup button. 2. Touch the Fax Setup menu. 3. Touch the Advan ced Setup menu. 4. Scroll to and touch the Det ect Dial Tone button, and then touch the On but ton.
3. Touch the Advan ced Setup menu. 4. Scroll to and touch the Redial if No Answer button, and then touch the On button. Set the redial-on-commu nication-err or option If this option is on, the product redials autom atically if some sort of communication error occurs.
Set the default resolution setting 1. From the Home screen, touch the Setup button. 2. Touch the Fax Setup menu. 3. Touch the Advan ced Setup menu. 4. Touch the Fax Resolution button, and then touch one of the options. Cover page templates Several business and personal fa x cover-page templates are availa ble in the PC Fax Send software program.
NOTE: After the product prints this repo rt, it de letes all billing data. 1. From the Home screen, touch the Fax button. 2. Touch the Fax Me nu button.
Configure receive fax settings Set fax forwarding You can set your product to forw ard incoming faxes to another fax number. When the fax arrives at your product, it is stored in the memory. The produc t then dials the fax number that you have specified and sends the fax.
Block or unblock fax numbers If you do no t want to receive faxes from specif ic people or businesse s, you can block a s many as 30 fax numbers by using the contro l panel.
Type of telephon e line Recommended rings-to-answer setting Shared line (receiving both fax and vo ice calls) with only an attached telephone Five rings or more. Shared line (receiving both fax and vo ice calls) with an attached answering machine or compu ter voicemail Two rings more than the answering machine or compu ter voicemail.
Use autoreduction for incom ing faxes If the fit-to-page option is turned on, the product automatically reduce s long faxes up to 75% to fit the information on the default paper size (for example, the fax is reduced from legal to letter size). If the fit-to-page option is turned off, long faxes print at full size on multiple pages.
Set stamp-received faxes The product prints the sender iden ti fication information at the top of ea ch received fax. You can also stamp the incoming fax with your own header inform ation to confirm the date and time that the fax was received. The factory-set default for stamp-r eceived faxes is Off .
4. Touch the Po lling Receive button. 5. Use the keypad to enter the number of the fax mach ine that you want to poll, and then touch the OK button. The product dials the other fax machine and requests the fax.
Use fax Supported fax programs The PC fax program that came with the product is th e only PC fax program that works with the product. To continue to use a PC fax program previously installed on the computer, use the modem that is already connected to the computer; it wi ll not function through the product modem.
3. Touch the Fax Se rvice menu. 4. Touch the Cl ear Saved Faxes button. Use fax on a DSL, PBX, or ISDN system HP products are designed specifically for use wi th traditional analog phone services. They are not designed to work on DSL, PBX, IS DN lines, or VoIP serv ices, but they work wit h the proper setup and equipment.
Use fax on a VoIP service Voice over internet protoco l (VoIP) services are of ten not compatible with fax machines unless the provider explicitly states that it supports fax over IP services. If the product experiences pr oblems getting a fax to work on a VoIP network, verify that all cables and settings are correct.
7. The product scans the first page and then prompts you to load another page. If the document has multiple pages, touch the Yes button. Continue this process until you have scanned all the page s. 8. When you have scanned the last page, touch the No button at the p rompt.
Use speed dials and group-dial entries 1. Load the document into the document feeder or onto the scanner glass. 2. From the Home screen, touch the Fax button. 3. On the keypad, touch the fax phone book icon. 4. Touch the name o f the individual or group entry that you want to use.
4. Load the doc ument in the document feed er. 5. Click Send Now . Send a fax from a third-party softwa re program, such as Mic rosoft Word 1. Open a docume nt in a third-party pr ogram. 2. Click the File menu, and then click Print . 3. Select the fax print driver from the printer driver drop-down list.
Send a fax by dialing from a te lephone connected to the fax line Occasionally, you might want to dial a fax number from a telephone th at is connected to the same line as the product.
1. Load the document into the doc ument feeder. 2. From the Home screen, touch the Fax button. 3. Touch the Fax Menu button. 4. Touch the Send Options button. 5. Touch the Send Fax L ater button. 6. Use the keypad to ente r the time of day to send the fax.
Print a fax When the product receives a fax transmission, it pr ints the fax (unless the private-receive feature is enabled) and also stores it aut omatically to flash memory. When a color to ner cartridge becomes very low, th e product prints in black only to prevent fax interruptions.
Reprint a fax When the Allow Fax Reprint feature is on, the product stores re ceived faxes in memory. The product has about 3.2 MB of storag e spac e, which holds about 250 pages. These faxes are stored continuously. Re printing them does not clear them from the memory.
4. Touch the Pr int Private Faxes button. 5. Use the keypad to enter the product se curity password, and then touch the OK button. ENWW Use fax 103.
Solve fax problems Fax troubleshooting checklist ● Several possible fixes are avail able. After each recommended acti on, retry faxing to see if the problem is resolved. ● For best results during fax problem solving, make sure the line from the product is plugged directly into the wall phone port.
4. Click the link for your operating system. 5. Scroll to the Firmware section of the table. ◦ If the listed version matches the version on the configuration page, you have the most current version. ◦ If the versions are different, do wnlo ad the firmware upgrade and update the firmware on the product following the instructions onscreen.
Fax trace report A fax T.30 trace report has inform ation that can help resolve fax tr ansmission pro blems. If you call HP for help in resolving these problems, pr int a T.30 trace r eport before you call. 1. From the Home screen, touch the Setup button.
Fax error report printing Use the following instructions to print fax l ogs and reports: Print all fax reports Use this procedure to print all of the following reports at one time: ● Last Call Repor.
NOTE: With this option, you will have no indication that a fax failed to be transmitted unless you print a fax activity log. 1. From the Home screen, touch the Fax button. 2. Touch the Fax Me nu button. 3. Touch the Fax Repor ts button. 4. Touch the Fax Error Report button, and then touch the printing option that you want to use.
warning message is related to prin ting and the auto-continue feature is on, the product will attempt to resume printing the job after th e warning has ap peared for 10 seconds without acknowledgement. Control panel message Description Recommended action Communicatio n error.
Control panel message Description Recommended action Fax is busy. Redial pending. The fax line to which yo u were sending a fax was busy. The product automatically redials the busy number. Allow the product to retry sending the fax. Call the recipient to ensure that the fax machine is on and ready.
Control panel message Description Recommended action Fax Send erro r. An error occurred while trying to send a fax. Try resending the fax. Try faxing to an other fax number. Check for a dial tone on the phone line by touching the Start Fax button. Check that the telephone cord is secu rely connected by unplugging and replugging the cord.
Control panel message Description Recommended action No dial tone. The product could not detect a dial tone. C he ck for a dial tone on the phone line by touching the Start Fax button. Unplug the telephone cord from both the product and the wall, and then replug the cord.
Control panel message Description Recommended action No fax answer. Redial pending. The receiving fax line did not answer. The product attempts to redial after a few minutes. Allow the product to retry sending the fax. Call the recipient to ensure that the fax machine is on and ready.
● Receive a recorded error message f rom the phone company when trying to send a fax ● Unable to send a fax when a p hone is connected to the product An error message displays on the control panel The Communication error. m essage appears ● Allow the product to retry sending the fax.
● Unplug the telephone cord from both the prod uct and the wall, and then replug the cord. ● Make sure that you are using the teleph one cord that cam e with the product. ● Plug the product phone cord into a jack for another phone line. ● Check the phone line by using the Run Fax Test option from the Service menu on the control panel.
● Check the phone line by using the Run Fax Test option from the Service menu on the control panel. a. From the Home screen, touch the Setup button. b. Open the Service menu. c. Open the Fax Service menu. d. Select the Run Fax Test item. ● If the error pers ists, contact HP.
The control panel displays a Ready message with no attempt to send the f ax ● Check the fax activi ty log for e rrors. a. Touch the Fax button, and then touch the Fax Menu button. b. Open the Fax Reports menu. c. Open the Fax Activity Log menu . d. Select the Print Log Now option.
Unable to use fax functions from the control panel ● The product might be password protected. Us e the HP Embedded Web Server, HP Toolb ox software, or the control panel to set a password. ● If you do not know the password for the pr oduct, contact your system administrator.
Receive a recorded error message from the phone compan y when trying to send a fax ● Make sure you dial the fax number correctly, and make sure that the phone service is not blocked. For example, some phone services might prevent long distance calling.
The fax does not respond The fax has a dedi cated phone line ● Set the Answer Mode option to the Automatic setting from the control panel. a. From the Home screen, touch the Setup button. b. Open the Fax Setup menu. c. Open the Basic Setup menu. d. Open the Answer Mode menu.
d. Open the Answer Mode menu. e. Select the Fax/Tel setting. A telephone handset is co nnected to the product Set the Answer Mode option to the Automatic setting. 1. From the Home screen, touch the Setup button. 2. Open the Fax Setup menu. 3. Open the Basic Setup menu.
The prod uct is conne cted to a DSL ph one service ● Check the installation and features. A DSL modem requires a high-pass fi lter on the phone line connection to the product. Cont act your DSL service provider for a filter o r buy a filter. ● Verify that the filter is plugged in.
The Communication error. m essage appears ● Ask the sender to send the fax again or send at a later time when line co nditions have improved. ● Unplug the product teleph one cord from the wall, plug in a te lephone, and then try making a call. Plug the product phone cord into a jack for another phone line.
● Make sure that the resolution of the sending fax machine is not set to the Photo setting or the Superfine setting. a. From the Home screen, touch the Setup button. b. Open the Fax Setup menu. c. Open the Advanced Setup menu. d. Open the Fax Resolution menu.
Set the Answer Mode option to the Fax/Tel setting to automatically receive faxes. The Fax/ Tel setting automatically detects whether the inco ming transmission is a fax or a voice call and routes the call to the appropriate device.
● Increase the Fax Speed setting. a. Open the Setup Menu menu. b. Open the Fax Setup menu. c. Open the Advanced Setup menu. d. Open the Fax Speed menu . e. Select the correct setting. ● Divide large fax jo bs into smaller sect ions, and then fax them individually.
● Check the toner ca rtridges and replace if necessary. ● Ask the sender to dark en the cont rast setting on the sending fax machine, and then resend the fax. Fax cuts off or pr ints on two pages ● Set the Default Paper Size setting. Faxes print on a single size of paper based on the Default Paper Size settings.
128 Chapter 6 Fax ENWW.
7 Manage and maintain ● Use the HP Reconfiguration Utility to change the product connect ion ● Use HP Web Services applications ● Configure IP network settings ● HP Device Toolbox (Windows) .
Use the HP Reconfiguration Utility to change the product connection If you are already using the prod uct and you wish to change the way it is connected, use the HP Reconfiguration Utility to set up the connection.
Configure IP network settings View or change network settings Use the HP Device To olbox to view or change IP configuration settings. 1. Print a configuration page, and loc ate the IP address. ● If you are using IPv4, the IP address contains only digits.
3. On the Device Inf ormation page, the default product name is in the Device Status field. You can change this name to uniquely identify this product. NOTE: Completing the other fields o n this page is optional. 4. Click the Apply button to save the changes.
HP Device Toolbox (Windows) Use the HP Device Toolbox for Windows to view or change product settings from your computer. This tool opens the HP Embedded Web Server for the prod uct. NOTE: This tool is available only if you performed a full installation when you installed the product.
Tab or section Description System tab Provides the ability to configure the product from your computer . ● Device Information : Provides basic product and company information. ● Paper Setup : Allows you to change the paper-handling defaults for the product.
HP Utility (Mac OS X) Use the HP Utility for Mac OS X to view or change pr oduct settings from your computer. This tool opens the HP Embedded Web Server for the product. You can use the HP Utility when the product is c onnected with a USB ca ble or is connected to a TCP/IP- based network.
HP Web Jetadmin HP Web Jetadmin is an award-winni ng, industry-lea ding tool for effi ciently managing a wide variety of networked HP devices, including printers, multifunction products, and digital senders.
Economy settings Print with EconoMode This product has an EconoMode option for printing drafts of documents. Us ing EconoMode can use less toner. However, using EconoMode can also reduce print quality. HP does not recommend the full-time use of EconoM ode.
3. Select the time for the power-down delay. NOTE: The default value is 30 minu tes. 4. The product automatically wakes fr om the auto power-do wn mode when it receives jobs or when you use a button on the control panel. You can ch ange which events cause the produ ct to wake.
Print when a toner cartridge is at estimated end of life Supply-related notifications ar e communicated on th e product control panel, Desktop Alerts, software applications, and network alerts. A <Supply> Low message—wher e <Supply> is the color to ner cartridge : The product indicate s when a supply level is low.
prompt and continue printing. The customer ca n choose to be prompted in 100 pages, 200 pages, 300 pages, 400 p ages, or never. The defa ult setting is to prompt in 100 pages. This option is provided as a customer convenience and is not an indica tion these pages will have acceptable print quality.
Replacement instructions Replace the toner cartridges 1. Open the front door. 2. Pull out the toner cartridge draw er. ENWW Replacemen t instructions 141.
3. Grasp the handle on the toner cartridge, and then pull the toner cartridge straight up to remove it. 4. Remove the new toner cartridge from the packaging. 5. Gently rock the toner cartri dge from front to back to distribute the toner evenly inside the cartridge.
6. Remove the plastic shield from the bottom of the new toner cartridge. 7. Do not touch the imaging drum on the bottom of the toner cartridge. Fingerprints on the imaging drum can cause print-quality problems. 8. Insert the new toner cartridge into the product.
9. Pull the tab on the left side of the toner cartridge straight up to completely remove the sealing tape. Discard the sealing tap e. 10. Close the toner cartridge drawe r. 11. Close the front do or. 12. Place the old toner cart ridge and the plastic shield in the box for the new toner cartridge.
Update the firmware HP offers periodic upgrades to the pro duct firm ware. You can load the fir mware updates manually, or you can set the product to automa tically load firmware updates. Manually update the firmware 1. From the Home screen on the con trol panel, touch the Setup button.
146 Chapter 7 Manage and maintain ENWW.
8 Solve problems ● Problem-solving checklist ● Restore the factory-set defaults ● Control panel help system ● Interpret control panel messa ges ● Paper feeds incorrectly or becomes jammed .
Problem-solving checklist Follow these steps when trying to solve a problem with the product. ● Step 1: Chec k that the product power is on ● Step 2: Check the control panel for error messages ●.
Step 4: Test copy functionality 1. Place the configuration page into the document fe eder, and then make a copy. If the p aper does not feed smoothly through the document feeder , you might need to clean the document feeder rollers and s eparation pad.
Restore the factory-set defaults 1. From the Home screen, touch the Setup button. 2. Scroll to and touch the Service menu. 3. Scroll to and touch the Rest ore Defaults button, and then touch the OK button . The product automatically restarts. Control panel help system The product has a built-in Help system that exp lains how to use each screen .
Interpret control panel messages Control panel message types The control panel mess ages indicate the current prod uct status or situations that might requir e action.
Recommended action Turn the product off, wait at least 30 seconds, and then turn the product on and wait for it to initialize. If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on. If the message persists , contact HP support.
If the message persists , contact HP support. 55.X Error Description The product has experienced an internal error. Recommended action Turn the product power off, wait at leas t 30 seconds, and then turn the product power on and wait for it to initialize.
Recommended action Turn the product power off, wait at leas t 30 seconds, and then turn the product power on and wait for it to initialize. If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on.
Cleaning Description The product periodically performs a c leaning procedure to maintain the best print quality. Recommended action Wait for the cleaning process to finish. Cyan Cartridge Low Description The toner cartridge is nearing the end of its useful life.
Device error, press OK Description An internal error occurred. Recommended action Press the OK button to resume the job. Door open Description The product front door is open. Recommended action Close the door . Genuine HP supply installed Description A genuine HP supply was ins talled.
Install <color> cartridge Description The toner cartridge is either not installed or not correctly installed in the product. Recommended action Install the toner cartridge. Invalid driver Press [OK] Description You are using an incorrect printer driver.
Load Tray 1, <PLAIN> <SIZE> / Cleaning mode, OK to start Description The product is ready to process the cleaning operation . Recommended action Load Tray 1 with plain paper in the size indicated, and then press the OK button. Magenta Cartridge Low Description The toner cartridge is nearing the end of its useful life.
Manual Duplex Load Tray 1, Press OK Description The first side of a manua l duplex job has printed, and the page needs to be loaded to proce ss the second side. Recommended action Load the page in the indicated tray with the side to be printed face up, and the top of the page away from you, and then press the OK button.
Rear door open Description The product rear door is open. Recommended action Close the door . Remove shipping lock from <color> cartridge Description A toner cartridge shipping lock is installed. Recommended action Pull the orange tab to remove the shipping lock from the cartridge.
Recommended action Check the supply level gauges on the control panel, or print a supplies status page to d etermine which toner cartridges are low. Printing will continue until a Very Low message d isplays. Consider having replacement supplies on hand.
Used supplies in use Description You are using more than one toner cartridge that reached the default low threshold while it was installed in a product. Recommended action Printing can continue, but consider ha ving replacement supplies on hand. Yellow Cartridge Low Description The toner cartridge is nearing the end of its useful life.
Paper feeds incorrectl y or becomes jammed The product does not pick up paper If the product d oes not pick up pape r from the tray, try these solutions. 1. Open the product and remove any jammed sheets of paper. 2. Load the tray with the correct size of pa per for your job.
Clear jams Jam locations Jams can occur in these locations: 1 Document feeder 2 Output bin 3 Rear door 4I n p u t t r a y Loose toner might remain in the product after a jam. This problem typically resolves itself after a few sheets have been printed.
Clear jams from the document feeder 1. Turn the product off. 2. Open the docume nt feeder cover. 3. Lift the document feeder roller assembly, and gently pull the jammed paper out.
4. Close the document feeder roller assembly, and then close the document feeder cover. 5. Open the scanner lid. If pap er is jammed behind the white plastic backing, gently pull it out. Clear jams in the paper input tray CAUTION: Do not u se sharp objec ts, such as tw eezers or needle-nose pliers, to remove jams.
1. Pull out the tray, and lift the jam access door above the tray. 2. With both hands, grasp the pap er, and carefully pull it free from the product. 3.
Clear jams from the output bin CAUTION: Do not u se sharp objec ts, such as tw eezers or needle-nose pliers, to remove jams. Damage caused by sharp objects wi ll not be covered by the warranty. 1. With both hands, grasp the pap er, and carefully pull it free from the product.
2. With both hands, grasp the pap er, and carefully pull it free from the product. NOTE: If the she et tears, remo ve all fragments before contin uing.
Improve print quality Check the paper type setting (Windows) Check the paper type setting if you are having any of the following problems: ● Toner is smearing on the printed pages. ● Repeated marks occur on the printed pages. ● Printed pages are curled.
6. Select a type from the Media-type drop-down list. 7. Click the Pr int button. Check toner cartridge status If you determine that you need to replace a toner cartridge, print the supplies sta tus page to find the part number f or the correct genuine HP toner cartridge.
Print a cleaning page 1. From the Home screen, touch the Setup button. 2. Touch the Service menu. 3. Touch the Cleaning Page button. 4. Load plain letter or A4 paper when y ou are prompted.
Section Toner cartridge 3B l a c k 4M a g e n t a ● If dots or streaks appear in only one of the grou ps, replace the toner cartridge that correlates with that grou p.
Check the paper and printing environment Use paper that meets HP specifications Use different paper if you are havi ng any of the following problems: ● The printing is too light or seems faded in areas. ● Specks of toner are on the p rinted pages.
Adjust color settings in the printer driver Change the color theme for a print job 1. On the File menu in the software program, click Print . 2. Click Prope rties or Preferences . 3. Click the Co lor tab. 4. Select a color theme from the Color Themes drop-dow n list.
4. Click the Automatic or Manual setting. ● Automatic setting: Select this sett ing for most color print jobs ● Manual setting: Select this setting to adjust the color setti ngs independent from other settings. NOTE: Changing color settings manually can im pact output.
HP UPD PCL 5 ● Recomm ended for general office printing in Windows environments ● Compatible with previous PCL versions and older HP LaserJet products ● The best choice for printing from th ird-.
Solve copy quality problems Check the scanner glass for dirt and smudges Over time, sp ecks of debris mi ght collect on the scanner glass and white plasti c backing, which can affect performance. Use the following procedure to clean the scanner glass and white plastic backing.
Check the paper settings 1. From the Home screen, touch the Copy button. 2. Touch the Settings button, and then scroll to and touch the Paper button. 3. From the list of paper sizes, touch the name of the paper size that is in Tray 1. 4. From the list of paper types, touch the name of the paper type that is in Tray 1.
3. Touch the name of the setting you want to adjust. ● Lightness : Adjusts the lightness/darkness setting. ● Contrast : Adjusts the contrast between the lightest and darkest areas of the image. ● Sharpen : Adjusts clarity of text characters. ● Background Removal : Adjusts the darkne ss of the background of the image.
1. Load the document onto the scanner glass or into the document feeder. 2. From the Home screen, touch the Copy button. 3. Touch the Settings button, and then scroll to and touch the Optimize button. Touch the arrow buttons to scroll through the options, and then touch an option t o select it.
1. Open the docume nt feeder cover. 2. Use a moist, lint-free cl oth to wipe both pickup rollers and the separat ion pad to remove dirt. 3. Close the document feeder co ver.
Solve scan quality problems Check the scanner glass for dirt and smudges Over time, sp ecks of debris mi ght collect on the scanner glass and white plasti c backing, which can affect performance. Use the following procedure to clean the scanner glass and white plastic backing.
Check the resolution settings The following table describes the re commended resolution and color sett ings for different types of scan jobs. NOTE: The default resolution is 200 ppi.
Check the image adjustment settings 1. From the Home screen, touch the Copy button. 2. Touch the Settings button, and then scroll to and touch the Image Adjustment button. 3. Touch the name of the setting you want to adjust. ● Lightness : Adjusts the lightness/darkness setting.
Optimize for text or pictures The following co py-quality settings are av ailable: ● Auto Select : Use this setting when you are not concerned about the quality of the copy. This is the default setting. ● Mixed : Use this setting for documents that contain a mixture of text and graphics.
1. Open the docume nt feeder cover. 2. Use a moist, lint-free cl oth to wipe both pickup rollers and the separat ion pad to remove dirt. 3. Close the document feeder co ver.
Solve fax quality problems Check the scanner glass for dirt and smudges Over time, sp ecks of debris mi ght collect on the scanner glass and white plasti c backing, which can affect performance. Use the following procedure to clean the scanner glass and white plastic backing.
Check the send-fax resolution setting If the product was unable to send a fax because th e receiving fax machine did not answer or was busy, the product attempts to redial based on the redial-on-bu sy, redial-on-no-ans wer, and redial-on- communication-error options.
4. Touch the — or + buttons to adjust the value for the setting, and then touch the OK button. 5. Adjust another setting, or touch the back arrow to return to the main copy menu.
You should turn off error correction only if you are having trouble se nding o r receiving a fax, and you are willing to accept the errors in the transmission. Turning off the se tting might be useful when you are trying to send a fax overseas or receive one from overseas, or if you are using a satellite telephone connection.
2. Use a moist, lint-free cl oth to wipe both pickup rollers and the separat ion pad to remove dirt. 3. Close the document feeder co ver. Check the Fit-to-Page setting If the product printed a fax job off the page, turn on the fit-to-page feature from the product control panel.
Perform a fax di agnostic test From the product control panel, you can run a diagno stic test that provides information about the product fax settings. 1. From the Home screen, touch the Setup button. 2. Open the following menus ● System Setup ● Self Diagnostics 3.
The product does not print or it prints slowly The product does not print If the product does not print at all, try the following solutions. 1. Make sure the product is turned on and th at the control panel indicates it is ready. ◦ If the control panel does not indicate the prod uct is ready, turn the product off and then on again.
The product prints slowly If the product prints, but it seem s slow, try the following solutions. 1. Make sure the computer meets the minimum spec ifications for this product. For a list of specifications, go to this Web site: www.hp.com/ support/ljcolorm276series .
Solve walk-up USB printing problems ● The USB Flash Drive menu does not open when you ins ert the USB accessory ● The file does not print from the USB storage accessory ● The file that you want to print is not listed in the USB Flash Drive menu The USB Flash Drive menu does no t open when you insert the USB accessory 1.
The file that you want to print is not listed in the USB Flash Drive menu 1. You might be trying to print a file type that the USB printing feature does not support. The product supports .PDF and .JPEG file types. 2. You might have too many files in a single fold er on the USB storage accessory.
Solve direct connection problems If you have connected the product dire ctly to a computer, check the cable. ● Verify that the cable is connected to the computer and to t he product. ● Verify that the cable is no t longer than 5 m (16.4 ft). Try using a shorter cable.
Solve wired network problems Check the following items to verify that the pr oduct is communicating wi th the network. Before beginning, print a configuration page from the prod uct control panel and lo ca te the product IP address that is listed on this page.
The computer is unable to communicate with the product 1. Test network communication by pinging the network. a. Open a command-line prompt on your computer. For Windows, cli ck Start , click Run , and then type cmd . b. Type ping followed by the IP addres s for your product.
Solve wireless network problems NOTE: This section applies to the HP LaserJet Pro 200 color M276nw MFP model o nly. Wireless connectivity checklist ● Verify that the network cable is not connected. ● Verify that the product and the wireless router ar e turned on and have power.
The product does not print, and the computer has a third-party firewall installed 1. Update the firewall with the most recent update availab le from the manufacturer. 2. If programs request firewall access when you inst all the product or try to print, make s ure you allow the programs to run.
The wireless network is not functioning 1. Make sure that the networ k cable is not connected. 2. To verify if the network has lost communication , try connecting other devices to the network. 3. Test network communication by pinging the network. a. Open a command-line prompt on your computer.
Reduce interference on a wireless network The following tips can reduce inte rference in a wire less network: ● Keep the wireless devices away fr om large metal object s, such as filing cabinets, and other electromagnetic devices, such as mic rowaves and cordless telephones .
Solve product software problems with Windows A printer driver for th e product is not visible in the Printer folder 1. Reinstall the product software. NOTE: Close any applications that are running. To close an applicat io n that has an icon in the system tray, right-click the icon, and select Close or Disable .
Windows 7 a. Click Start . b. Click Devices and Printers . c. Right-click the product driver icon, and then select Printer properties . d. Click the Ports tab, and then click Configure Port .
Solve product software problems with Mac OS X ● The printer driver is not listed in the Print & Fax list ● The product name does not appear in th e product list in the Print & Fax list ●.
A print job was not sent to the product that you wanted 1. Open the print queue, and then restart the print job . 2. Another product with the same or similar name might have received your print job. Pr int a configuration page to check the product name.
Remove software (Windows) Windows XP 1. Click Start , and then clic k Programs . 2. Click HP , and then click the pr oduct name. 3. Click Uninstall , and then follow the onscreen instructions to remove the software. Windows Vista and Windows 7 1. Click Start , and then clic k All Programs .
210 Chapter 8 Solve problems ENWW.
9 Supplies and accessories ● Order parts, ac cess ories, and supplies ● HP policy on non-HP supplies ● HP antico unterfeit W eb site ENWW 211.
Order parts, accessories, and supplies HP original toner cartridge and paper www.hp.com/ go/suresupply Order genuine HP parts or accessories www.hp.com/ buy/parts Order through service or support providers Contact an HP-authorized service or support provider.
Index A accessories ordering 211, 212 AirPrint 49 answer mode, setting 87 answering machines, connecting fax settings 88 anticounterfeit supplies 212 applications downloading 130 Apps menu 130 archiva.
redialing automatically, settings 83 tone or pulse settings 83 distinctive-ring settings 89 document feeder jams 165 door release, locating 2 dots per inch (dpi) fax 84 double-sided printing (duplexin.
HP Scan software (Windows) 70 HP Utility for Mac features 135 opening 135 HP Utility, Mac 135 HP Web Jetadmin 136 HP Web Services applications 130 enabling 130 HP Web Services, en abling 48 I identifi.
part numbers toner cartridges 212 pauses, inserting 82 PBX faxing 94 PCL font list 6 phone book, fax adding entries 97 deleting al l entries 79 importing 78 phones receiving faxes from 76, 102 phones,.
shortcuts (Windows ) creating 22 using 21 size, c opy reducing or enlarging 58 sizes, med ia Fit to Page setting, faxing 90 sleep dela y disabling 137 enabling 137 small documents copying 60 software .
218 Index ENWW.
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© 20 1 2 He wlett-P ack ar d Dev elopment Compan y , L.P . www .hp.com.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il HP (Hewlett-Packard) M276 è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del HP (Hewlett-Packard) M276 - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso HP (Hewlett-Packard) M276 imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul HP (Hewlett-Packard) M276 ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il HP (Hewlett-Packard) M276, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del HP (Hewlett-Packard) M276.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il HP (Hewlett-Packard) M276. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo HP (Hewlett-Packard) M276 insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
