Manuale d’uso / di manutenzione del prodotto LJ 4000 del fabbricante HP (Hewlett-Packard)
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hp La serJet f amil y quic k r e fer ence serv ice guide Ma y 2001 edition , v olume III.
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HP LaserJet F amily Quick Ref e rence Ser vice Guide V olume III.
Hewlett-Packard Co mpany 11311 Chinden Boulevard Boise, Idaho 83714 U.S.A. © Copyright Hewlett-P a ckard Company , 2001 All Right s Reser ved. Reprod uction, adaptati on, or tran slation w ithou t pri or writte n per miss ion is pro hibit ed, except as allowed und er the copyright laws.
EN Contents 3 Contents 1 Control-panel messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Error listings, descr iptions, and recommended actions 2 Servic e mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4 Ordering other manuals EN Or deri ng ot her manu als The HP LaserJet Q uick Ref er ence Ser vice Guide, volume I II, provides suppor t for newer monochrome printers ( see the follo wing page f o r a complete list of support ed printers) . It has been created to help the HP LaserJ et ser vice engineer quickly troubleshoot common printer problems .
EN Supported products 5 Suppor ted products Note This guide is updated on a regular basis as the ser vice needs change, as new products are int ro duced, and as additional inf or mation becomes av ailable .
6 Supported product s EN.
EN Chapter contents 7 1 Control-panel messages Chapter contents Overview of print er messages ............................................................. 8 LaserJet 1200 Series printer control-panel light messages ................. 9 Fatal error secondary messages .
8 Chapter 1 – Control-panel mess ages EN Overview of printer messa g es This chapter provides information about the control-panel lights for the HP LaserJ et 1200 and 2200 Ser ies pr inters.
EN LaserJet 1200 Series printer control-panel light messages 9 1 LaserJet 12 00 Series printer contr ol-panel light messages Each control-panel light message is listed, along with possib le causes and steps to re solv e identified errors.
10 Chapter 1 – Control-panel mess ages EN Contr ol-panel lig ht messages Message P ossible causes Solutions The pr inter i s ready to print . No action is need ed. T o pr int a self-test page, press and rele ase the G O button on the control panel. The pr inte r i s r ece iv ing or proce ssing da ta.
EN LaserJet 1200 Series printer control-panel light messages 11 1 The pr inter has an er ror. The do or is op en, the media is o ut, the toner car tr idge is installed inco rre ctly , o r t he medi a i s jamm ed. 1. Check that the toner car t r id ge doo r is completely closed.
12 Chapter 1 – Control-panel mess ages EN Fa tal error secondary messages If the printer has a fatal error , pres s and hold the G O button to see the secondar y error message. The pr inter has an accessor y err or . All lights are b link ing. 1. Remove the DIMM and reseat it.
EN LaserJet 1200 Series printer control-panel light messages 13 1 Laser/scan ner/be am detect error. 1. Check the ribbon connector a nd four wi re connector a t the t op of the f ormatter PCA. 2. Replac e the la ser/ scanner. 3. Replac e the for matter PCA.
14 Chapter 1 – Control-panel mess ages EN Scan buffer error. 1. Unplug the p rinter, remove and reattach the optiona l copier/s cann er, and then p lug the prin ter back in. 2. Replac e the o ptional copier/sc anner. Miscellan eous inte rface error.
EN LaserJet 2200 Series printer control-panel light messages 15 1 LaserJet 22 00 Series printer contr ol-panel light messages Figure 2 Control panel lay out Light patterns provide status and error messages.
16 Chapter 1 – Control-panel mess ages EN Prima r y s tat u s co des Contr ol-pane l lig ht pattern Primary status message Recommended action Star t-up. The Go , Ready , and Attent ion lights cycle one afte r anot her. l No action is need ed. Note Pressing G O or J OB C ANCEL has no effect until the printer is ready .
EN LaserJet 2200 Series printer control-panel light messages 17 1 Process ing.The printer is rece iving or pr ocessi ng data . l No action is need ed. Note Pressing J OB C ANCE L cancels th e current jo b . One or two pages might pr int a s the pri nter cl ears the pr int job.
18 Chapter 1 – Control-panel mess ages EN Continuable, fa tal, and a ccessor y errors Additiona l informa tion i n the form of a sec ondar y error messag e is available for each of th e following th.
EN LaserJet 2200 Series printer control-panel light messages 19 1 Contin uable attention er r or secon dary codes Contr ol-pane l lig ht pattern Conti nuable attenti on error secondary message Recomme.
20 Chapter 1 – Control-panel mess ages EN T empor ary eng ine error (41.x) Status log cod e: 3003 4 l Press G O . The page contain ing the error will be printed. l If the error persists, reseat the connec tions to the laser/scann er , formatter, and engine control ler .
EN LaserJet 2200 Series printer control-panel light messages 21 1 Buffer flow erro r (22) Status log cod e: 3002 7 l V eri fy that the prin ter cable is connec ted prope rly and ful ly seated at connecti ons.
22 Chapter 1 – Control-panel mess ages EN NVRAM erro r (68) Status log co de: 300 35 or 30036 l A memo r y erro r resulte d in one or more prin ter settings being rese t to factory de faults. l Print a config uration page and verify tha t the pr inter setting are set co rrectly .
EN LaserJet 2200 Series printer control-panel light messages 23 1 Memory co nfig urat ion error l P erf orm a cold reset. Note If both the Atten tion and Re ady light s com e on before you release G O , then you must repe at the proc edure. l If the error persists, remove or re place DIMM(s ).
24 Chapter 1 – Control-panel mess ages EN EIO po r t error l T urn th e pr inter off and resea t the EIO accessor y . T ur n the prin ter on. l Replace the f ormatter . DIMM slot 1 incompatible error l T ur n the printer of f. Reseat DIMM 1. T urn the printe r on.
EN LaserJet 2200 Series printer control-panel light messages 25 1 DIMM slot 2 incompatible error l T ur n the printer of f. Reseat DIMM 2. T urn the printe r on.
26 Chapter 1 – Control-panel mess ages EN Fata l error se condary cod es Contr ol-pane l lig ht pattern Fatal er ror secondary message Recommended act ion Gen eral fatal error (79) l T ur n the p ower off and back o n. l If the error persists, turn off the power .
EN LaserJet 2200 Series printer control-panel light messages 27 1 Scann er error (52 ) Status log cod e: 4005 2 l Press G O . The page contain ing the error will automatically be repri nted. l T ur n the p rint er off and resea t the la ser/ scanner ca bles.
28 Chapter 1 – Control-panel mess ages EN Bad fu ser error (50) Status log cod e: 4005 0 l Be sure that the fuser is installed correctl y and that it is fully seated. l Reseat the fuser cables. l Replace the fuser. l Replace the engine controller assem bly .
EN LaserJet 2200 Series printer control-panel light messages 29 1 NVRAM erro r (68) l T urn the printe r off , and then t ur n it back on. l Replace the f ormatter . Scan buffer err or (64 ) Status log cod e: 4006 4 l T urn the printe r off , and then t ur n it back on.
30 Chapter 1 – Control-panel mess ages EN Misc ellan eous in terf ace hard ware err or (67 ) Status log cod e: 4006 7 l Check the I/O connec tions. l V eri fy that the cable is IEEE-1284 compliant (if applicable ).
EN LaserJet 2200 Series printer control-panel light messages 31 1 Acces sory err or s secondary codes Contr ol-pane l lig ht pattern s Accessory secondary error message Recommended act ion EIO po r t error l T urn th e pr inter off and resea t the EIO accessor y .
32 Chapter 1 – Control-panel mess ages EN DIMM slot 2 incompatible error l T ur n the printer of f. Reseat DIMM in slo t 2. T u rn th e pr inter on. l If the pro blem persists, re place th e DIMM in slot 2.
EN Alphabetical messages 33 1 Alphabetical m essages The f ollowing control-panel messages are f or the LJ 3100, LJ 3150, LJ 3200, and LJ 4100 Series printers. Numerical messages begin on page 67. Enter a different one-touch button or an unass igned speed-dial code.
34 Chapter 1 – Control-panel mess ages EN 1 Remov e and reinstall the en velope f eeder. 2 T urn the printer off and then back on. 3 Replace the env elope feeder . 1 Reinstall the optional t ra y . 2 T urn the printer off and then back on. 3 Make sure that the optional tra y i s connected and that the connector is not damaged.
EN Alphabetical messages 35 1 B ACKSPACE was pressed while in a group-dial code in the Group Dial Setup lev el of the menu. 1 Press S TART to retur n to the group-dial code and continue editing. 2 Press E NTE R /M ENU to go to the Group Dial Setup lev el of the menu.
36 Chapter 1 – Control-panel mess ages EN S TOP /C LEAR was pressed to cancel the current job while pages were f eeding from the document feeder . T he cancel process will not automatically clear the doc ument feeder . 1 Pull the document-release door open, remove the jammed item, and close the door .
EN Alphabetical messages 37 1 The engine is checking for possible jams or print m edia that was not cleared from the printer . W ait f or the printer to finish checking (up to 30 seconds). 1 Check to see if the document is jammed or if m ultiple sheets of the document were loaded.
38 Chapter 1 – Control-panel mess ages EN An error was detected in the static r andom-access mem o r y (SRAM ). 1 Unplug the power cord from the power source, wait 10 seconds, and then reconnect the power cord. 2 If the error persists, replace the formatter.
EN Alphabetical messages 39 1 1 Unplug the power cord from the power source, wait 10 seconds, and then reconnect the power cord. 2 If the error persists, replace the formatter. 1 Reseat the EIO disk. 2 Replace the old disk de vi ce with a new disk. 1 Check the f ilename and directory nam e.
40 Chapter 1 – Control-panel mess ages EN 1 Press S TART . A repor t is pr inted. 2 Check the f ax log status column for the “ F ax Document was Los t ” message. 3 Resend the ass ociated outgoing fax es. Ask the sender to resend in c om in g faxe s.
EN Alphabetical messages 41 1 1 Reseat the indicated EIO disk [x]. 2 Replace the indicated EI O disk [x]. 1 Unplug the power cord from the power source, wait 10 seconds, and then reconnect the power cord. 2 If the error persists, replace the formatter.
42 Chapter 1 – Control-panel mess ages EN Choose one of the f ollowing: • Press S ELECT to accept the media t ype, and then press G O . • Press +V ALUE - to change the type , press S ELECT to accept the new type, and then press G O to continue .
EN Alphabetical messages 43 1 1 Allow the product to r etry s ending the fax. 2 Call the recipient to ensure t hat the f ax machine is on and ready . 3 Check that you are dialing the correct fax number . 4 Check that the Redial on no an swer option is enabled.
44 Chapter 1 – Control-panel mess ages EN 1 Ask the sender to resend the fax. 2 T ry faxing back t o the sender or to another f ax mac hine. 3 Check that the telephone cord is securely connected by unplugging and reconnecting the cord. 4 Press F AX /S EN D to check for a dial tone on the pho ne line.
EN Alphabetical messages 45 1 1 Delete unnecessar y files from the flash DIMM, and t hen try again. 2 Use HP Resource Manager to download or delete files and fonts. (See the so ftware Help for more information.). Use the HP Resource Manager software to disable the write protection.
46 Chapter 1 – Control-panel mess ages EN The product is r unning an inter nal cleaning cy cle. W ait f or the product to finish the cleaning cycle. The messag e will clear when the cycle is finished.
EN Alphabetical messages 47 1 1 Reinser t the sp ecified tra y . 2 Check f or damaged tabs in the tra y . 3 Check f or damaged switches in the pr inter . 4 Replace the PCA controller in the feeder . Reenter the date and time. 1 Run the keypad test again.
48 Chapter 1 – Control-panel mess ages EN 1 Load the requested m edia into tra y 1. 2 Press G O if the appropriate media is already loaded in tra y 1. 3 Press -V ALUE + to scroll through the a vailable types and siz e s. 4 Press S ELECT to accept the alter nate type or size.
EN Alphabetical messages 49 1 Add more m emory to the printer , or simplify the print job. 1 Press G O to continue. 2 Add more m emory to the printer , or simplify the print job. 1 Press G O to continue. 2 Add more m emory to the printer , or simplify the print job.
50 Chapter 1 – Control-panel mess ages EN 1 Check that the telephone cord is securely connected. 2 Check f or a dial tone. • For LJ 3100 and LJ 3150 models: Press and hold S TOP /C LEAR . • For LJ 3200 models: Press F AX /S END . 3 If necessar y , c heck the wall outlet by plugging in a phone and attempting to place a call.
EN Alphabetical messages 51 1 The product attempted to e x ecute “ Reprint Last F ax ” when not hing was in memor y . Receive a f ax before attempting to use this option. 1 Print all fax es that have been received in memor y . 2 If y ou hav e several f axes set up t o be sent at a future time or to be polled, use job status to clear them.
52 Chapter 1 – Control-panel mess ages EN Make sure that the t oner car t r idge is a genuine HP toner cart r idge. A non-HP toner car tridge will produce this error . Note Any printer repair re quired as a result of using non-HP toner is no t cov ered under the printer warranty .
EN Alphabetical messages 53 1 Wa i t fo r a fa x . As soon as a fax is in the memor y , the product will reprint the fax. The printer is offline. Press G O to place the pr inter online. Remov e the sheets from the output bin. 1 Load media. 2 If media is already loaded, remove it.
54 Chapter 1 – Control-panel mess ages EN Reenter a f our -digit password. 1 Reduce the size of t he print job, or wait f or other jobs to finish so memor y will be freed. 2 If f axes are set up to be poll ed or sent at a future time, y ou might want to cancel these jobs to free memor y .
EN Alphabetical messages 55 1 The maximum number of characters that c an be used is 60. If you hav e a number longer than 60 characters, break the number into smaller chunks. 1 T ype the first pa rt of the number, and then p ress R EDIAL /P AU SE as the last character in the first nu mber .
56 Chapter 1 – Control-panel mess ages EN The product has detect ed a power f ail ure and has also detected unsent f ax es . Once the product resends the f axes, the product will return to the Ready state. The DIMM in the indicated slot has failed. T urn off the product and check the indicated DIMM.
EN Alphabetical messages 57 1 There is an error with the print engine . 1 Unplug the pow er cord from the po wer source for 10 seconds, and then reconnect it. 2 T ry connecting the pr oduct to a different power source. 3 Check the cabling to the heating element.
58 Chapter 1 – Control-panel mess ages EN The printer do or is not latched s ecurely . 1 Open and close the printer d oor . 2 Unplug the power cord from the power source, wait 10 seconds, and then reconnect the power cord. 3 If the problem persists, replace th e laser/scanner assem bly .
EN Alphabetical messages 59 1 1 Check the f ile name and director y na me. 2 Reseat the RAM disk. 3 Reattempt the oper ation. 1 Delete the unnecessary files, and then try again, or turn the printer off , and then turn the printer on to delete all f iles on the device.
60 Chapter 1 – Control-panel mess ages EN 1 Allow the product to r etry s ending the fax. 2 Call the recipient to ensure t hat the f ax machine is on and ready . 3 Check that you are dialing the correct fax number . 4 Unplug the product telephone cord f r om the wall, plug in a telephone, and then tr y making a call.
EN Alphabetical messages 61 1 An error has occurred within the SRAM. 1 Press and hold down S TOP /C LE AR f or 7 seconds to reset the product. 2 Check the cab ling connect ions. 3 If the error persists, unplug t he power cord from its power source for 10 seconds, and then reconnect the power cord.
62 Chapter 1 – Control-panel mess ages EN Choose a speed-dial code that has already been assigned a fax number . 1 Unplug the power cord from the power source, wait 10 seconds, and then reconnect the power cord. 2 If the message is still displa yed, replace the f or m a tter.
EN Alphabetical messages 63 1 This message occurs if tra y 2, 3, or 4 was reques ted, but the tra y is empty or the tra y adjustments are not set f or the requested media type or size. 1 Ensure that all three paper-size adjustments have been made. 2 Make sure that the media t y pe is set in the control panel.
64 Chapter 1 – Control-panel mess ages EN 4 T o print on a diff erent media that is already loaded: • Pres s G O to print from the next a v ailab le t ra y . • Pres s -V ALUE + to scroll through t he av a ilable types and sizes . • Pres s S ELECT to accept the alternate type or size .
EN Alphabetical messages 65 1 Memor y or file s ystem failures would not allow the printer to st ore the job . 1 Reseat the RAM DIMMs or the EIO hard disk. 2 Install additional memory or an EIO hard disk. When printing, the incorrect printer dr iver was selected, or an error occurred with the parallel interf ac e.
66 Chapter 1 – Control-panel mess ages EN 1 Press -V ALUE + to scroll through the a vailable types and siz e s. 2 Press S ELECT to accept the alter nate type or size. The RAM disk setting has been changed from the printer cont rol panel. This change will not take effect until the printer re initializes.
EN Numerical mess ages 67 1 Numerical me ssages The product is waiting f or y ou to press a programmed one-touch button or to type a speed-dial code i nto a group-dial code. Begin adding f ax numbers to the g roup-dial code. Press E NTER /M EN U to program t h e one-touch or speed-dial.
68 Chapter 1 – Control-panel mess ages EN 1 Ensure that the paper tra ys are loaded properly so that media can f eed from the tra ys . • If multiple sheets are feeding, fan the media, and reduce the stack height. • Ensure that the media does not e xceed the maximum length (356 mm/14 inc hes).
EN Numerical mess ages 69 1 1 Check the duple xer and the rear area of the printer for obst ruct ions or damage. 2 In the duple xer , check PS701 and PS703 f o r proper operation. 3 Replace the duple x er if a sensor is def ective. 1 Remov e all media in the paper path, and then open and close the top cov er .
70 Chapter 1 – Control-panel mess ages EN Press G O to print the transf erred data (some data might be lost), and then simplify the print job , or install additional memory . Press G O to print the transf erred data (some data might be lost), and then simplify the print job , or install additional memory .
EN Numerical mess ages 71 1 1 Reload the tra y with the correct media size. 2 Ensure the media in the tray is loaded under the front and bac k tabs. Check sensors PS103 and PS106 f or proper operation. 3 If y ou are tryi ng to print from tra y 1, make sure t hat the paper-size setting in the pr inter control panel is configured corre ctly .
72 Chapter 1 – Control-panel mess ages EN 1 Press C AN CEL J OB to clear the print job from the pr inter mem ory . 2 T urn th e printer o ff , and then tur n the printer on. 3 T ry pr inting a job from a different software progr a m. If the job pr ints, go bac k to the first program and tr y pr inting a different f ile.
EN Numerical mess ages 73 1 1 Disconnect the power cable from t he product, wait at least 30 seconds, and then reconnect the po wer cable and wait for the product to initialize. 2 Check the cab ling connections to the heating element. 3 Replace the heating element.
74 Chapter 1 – Control-panel mess ages EN 1 Remov e the printer from any UPS supplies, additional power supplies, or power strips. 2 Plug the printer into a w all outlet, and see i f this resolves the problem.
EN Numerical mess ages 75 1 1 Disconnect the power cable from t he product, wait at least 30 seconds, reconnect the power cable, and then wait for the product to initiali ze. 2 T ry connecting the pr oduct to a different power source or surge protector .
76 Chapter 1 – Control-panel mess ages EN The DIMM that caused the error will not be used. X = D IMM t ype 0 = ROM 1 = RAM y = Device location 0 = Inter nal memor y (ROM or RAM) 1 to 4 = D IMM slot .
EN Numerical mess ages 77 1 1 Disconnect the power cable from t he product, wait at least 30 seconds, reconnect the power cable, and then wait for the product to initiali ze. 2 If the error persists, replace the formatter. 1 Open the top cov er , and remove the toner car tr idge.
78 Chapter 1 – Control-panel mess ages EN The page containing the err or will automatically be repr inted. 1 Check the po wer . 2 Replace the f or matter and/or firm ware DIMM. 3 Replace the ECU . X = Description 1 = Illegal input or bad accessor y connector 2 = Illegal output The page containing t he error automatically reprints.
EN Numerical mess ages 79 1 1 T urn th e printer o ff , and then tur n the printer on. 2 V erify that the environmental thermistor cable is se curely connected. 3 Replace the environmental ther mis tor . 4 If the error persists, replace the E CU . 1 Replace the toner cartr idge.
80 Chapter 1 – Control-panel mess ages EN 3200 serie s only 1 Disconnect the power cable from t he product, wait at least 30 seconds, reconnect the power cable, and then wait for the product to initiali ze. 2 If the error persists, replace the formatter.
EN Numerical mess ages 81 1 First X = Device number in chain Second X = Device type (3 types): 1 = Input 2 = Output 3 = Stapler/stac ker unit yy = Device-specific error 1 Press G O to clear the mess age. 2 T urn th e printer o ff and then on. 3 Check and reseat all cables between the print er and the spe cified device .
82 Chapter 1 – Control-panel mess ages EN The printer pe rmanent storage is full. Some settings might have been reset to the f actor y defaults . 1 Print a configuration page, and then check the printer settings to determine which values hav e c hanged.
EN Numerical mess ages 83 1 4100 serie s only 1 Press C AN CEL J OB to clear the print job from the pr inter mem ory . 2 T urn th e printer o ff , and then tur n the printer on. 3 T ry pr inting a job from a different software progr a m. If the job pr ints, go bac k to the first program and tr y pr inting a different f ile.
84 Chapter 1 – Control-panel mess ages EN 1 Disconnect the power cable from the product, wait at least 30 seconds, rec onnect the power ca ble, and then wait fo r the product to initiali ze. 2 If the error persists, rep lace the formatter. The EIO access ory in slot [z] has encountered a cr itical error .
EN Chapter contents 85 2 Ser vice mode Chapter contents Service mode overview . ....................................... ............. .... ...... ....... 87 LJ 1200 Service mode funct ions ....................................... .... .... ......... 88 Initializing NVRAM and using cold reset .
86 Chapter 2 – Service mode EN LJ 3200 Service mode funct ions....................................................... 110 Secondary S ervice menu ........................ ...... ............... .... ..... 110 Developer ’ s menu ...... ........ .. .
EN Service m ode overview 87 2 Service mode ov er view Serv ice mode allows service pers onnel to v er ify and manipulate internal printer settings and to access the diagnostic f eature . Service mode should be used only by authorized ser vice personnel.
88 Chapter 2 – Service mode EN LJ 1200 Service mode functions Init ial iz ing NVR AM a nd us ing co ld res et The NVRAM initialization sets all def ault variables stored in NVRAM back to the f act ory default values or to a def ault ROM value , depending on the variable.
EN LJ 1200 Service mode functions 89 2 PJL software c ommands T o set the f ollo wing NV RAM variables: F actor y printer DEF AUL T P APER and copier/scanner f act or y default paper size are set to the same v alue automatically .
90 Chapter 2 – Service mode EN The table below provides a more detailed descr iption of the NVRAM PJL factory variables and commands and shows possible settings for each.
EN LJ 1200 Service mode functions 91 2 NVRAM PJL fact or y variable s T o use the following commands, you need some method t o send PJL commands to the pr inter , either with a software tool or by copying a binary file that contains the commands from the host using an MS-DOS ® box.
92 Chapter 2 – Service mode EN LJ 2200 Service mode functions In Ser vice mode, the following can be performed: • Print a Ser vice mode self-test. • V erify and set the p age count. • Set the cold res et def ault. • Set the demo page = tru e/f al s e.
EN LJ 2200 Service mode functions 93 2 Ente ring escape c haracter s Printer comm ands always begin wi th the escape character (ESC ). The f ollowing table shows how the escape character c an be entered from v arious MS-DOS programs.
94 Chapter 2 – Service mode EN Setting the pag e count The page count is stored in the printer ’ s NVRAM. If it i s necessary to replace the f or matter PCB, the page count should be reset t o the printer ’ s original page count to reflect the age of the print engine.
EN LJ 2200 Service mode functions 95 2 Setting the cold-reset default The customization variab le will deter m ine the default paper size after a cold re set. This is set to A 4/l ette r a t th e m anufactu rer. This vari able might need to be reset when the formatter is replaced.
96 Chapter 2 – Service mode EN Resetting the print er Cold reset /EIO card rese t Note This feature sets all system parameters to the factory defaults. T o perform a co ld reset: 1 T urn the printer o ff. 2 Press and hold G O . 3 T urn the printer back on, and cont inue to hold G O until the Attention light turns on.
EN LJ 3100/3150 Service mode functions 97 2 LJ 3100/3150 Service mode functions Control-panel Ser vice menu Use the control-panel menu, under SER VICE , to set up remote servicing and to recalibrate the document scanner .
98 Chapter 2 – Service mode EN Extended Service menu Use the Extended Ser vice mode to run v arious self-tests and to change softs witch settings, such as the country code softswitch setting. T o gain access t o the Ext ended Ser vice menu 1 Press B ACKS PACE #** .
EN LJ 3100/3150 Service mode functions 99 2 Exte nded Ser vice me nu tr ee The fol lowing shows the la y out of the Extended Ser vice menu settings in a hierarchical diagram. Repor ts Help T .30 protocol trace SRAM d ump Scanner plots Log debug repor t T ask stac ks T ranslations Printe r f onts Help prints a menu rep or t for the product.
100 Chapter 2 – Service mode EN Self-tes t in Ex tended Ser v ice mode If you perform a self-test from the Ex tende d Serv ice menu, the printed repor t will also sho w the firmware revision n umber and details. Note Print the inter nal repor ts before perf or ming Ext ended Ser vice mode tests.
EN LJ 3100/3150 Service mode functions 101 2 Modem 1 dial tone detect 1 Make sure that t he telephone cable is plugged into the correct connector on the product and that the telephone line is operational (use a telephone to test the line). 2 If the test f ails again, check the configuration settings in t he control panel.
102 Chapter 2 – Service mode EN Other tests in Extended Service mode The follo wing char t shows test s that can be performed in Extended Serv ice mode and provides a brief e x planation of each test: Extended Se r vice mode tests T est Explanation K eypad test T ests that all b uttons are functioning (by pressing the buttons in sequence) .
EN LJ 3100/3150 Service mode functions 103 2 Repor ts in Extended Service mode The follo wing char t shows repor ts that can be pr inted from Extended Serv ice mode and provides a brief e x planation of each repor t. Extended Se r vice mode reports Report Exp lanation T .
104 Chapter 2 – Service mode EN Clear memory in Extended Service mode CA UTION Clearing memor y clears all parameters, which can render the product illegal or inoperab le. Print the internal repor ts before clearing memor y in Extended Serv ice mode.
EN LJ 3100/3150 Service mode functions 105 2 Softswitches Any time the RFI s hield is removed from the printe r , or whe n softs witches are reset to defaults, the country code s ofts wit ch must be reset. Extended Ser vice mode allows you to change softswitches on the printer .
106 Chapter 2 – Service mode EN 9 Press E NTER /M EN U to complete the softs witch change. 10 Press S TOP /C LEAR . 11 Enter B ACKS PACE #** to exit th e Extende d Servi ce menu. Note If y ou do not complete step 11 abov e, the printer will exit Extended Ser vice mode within a fe w minutes.
EN LJ 3100/3150 Service mode functions 107 2 Firmware and software downloads Newer v ersions of the firm ware and software f or the HP LaserJet 3100/ 3150 product can be do wnloaded to the product f rom the f ollowing websites: • http://www .hp.com/support /lj3100/ • http://www .
108 Chapter 2 – Service mode EN Recalibration of the document scanner Recalibrate the document scanner if y ou notice that copies, items scanned to the c omputer , or fax e s you send hav e blac k or white lines running through them. T o re calibrat e the doc ument sca nner 1 Clean the HP LaserJet 3100/3150 product bef ore recalibrating it.
EN LJ 3100/3150 Service mode functions 109 2 T o calibrate the document scanner (continued) 11 Examine the calibration gr aph. A dip in the calibration graph can indicate an image def ect. Note Dips at the ends of t he calibration gr ap h are normal. 12 Line up the calibration graph with a newly copied page.
110 Chapter 2 – Service mode EN LJ 3200 Service mode functions Secondary Service menu Use the Secondary Service menu to perf orm various tests and print serv ice repor ts. Below is a hierarchical diagram of the Secondary Service menu . T o gain access to the Secondary Service menu 1 Make sure that R EADY appears on the control-panel displa y .
EN LJ 3200 Service mode functions 111 2 Developer ’ s me nu Use the Developer ’ s menu to adjust f ax data-store parameters and to run various tests. Belo w is a hierarchical diagram of the De veloper ’ s menu. T o gain access t o the Develop er ’ s menu 1 Make sure that R EADY appears on the control-panel displa y .
112 Chapter 2 – Service mode EN T o adjust a country code parameter Note Changing the country code does not change the language. 1 Make sure that R /W PARAM ETER . appears on the co ntrol-panel display . 2 Press 3 on the control-panel ke y pad, and then press E NTER /M ENU .
EN LJ 3200 Service mode functions 113 2 4 P ower-cycle the product by unpl ugging (or turning off) the product and then plugging back in (o r tur ning on) the produc t. T o adju st a fax da ta-s tor e par ame te r CA UTION When you adjust f ax data-store parameters, the product does not aler t you of incorrect input values.
114 Chapter 2 – Service mode EN T o gain access to Diagnostic mode 1 Unplug (or tur n off) the pr oduct from the power source. 2 Press and hold down V OL UME , S TOP /C LE AR , and 1 on t he one-touch ke y pad simultaneously .
EN LJ 3200 Service mode functions 115 2 T o check butt ons in Diagnostic mode 1 Press 9 on the one-touch ke y pad. 2 Press each button on the control panel.
116 Chapter 2 – Service mode EN NVRAM initialization The NVRAM initialization sets all def ault variables stored in NVRAM back to f actor y default v alues or to a def ault ROM value , depending on the variab le, and performs a system reset. CA UTION P erforming NVRA M initialization can cause the product to violate local telephone regulations.
EN LJ 3200 Service mode functions 117 2 PJL software c ommands T o set the f ollo wing NV RAM variables : F actor y printer DEF AUL T P AP ER and scanner factory default paper size wil l be set to the same value automatically .
118 Chapter 2 – Service mode EN The table below provides a more detailed descr iption of the NVRAM PJL factory variables and commands and shows possible settings for each.
EN LJ 3200 Service mode functions 119 2 NVRAM PJL fact ory variable s T o use the following commands, you need some method t o send PJL commands to the pr inter , either with a software tool or by copying a binary f ile that contains the commands from the host using an MS-DOS box.
120 Chapter 2 – Service mode EN LJ 4100 Service mode functions Serv ice mode should be used only by authorized ser vice personnel. The fol lo wing can be don e in Ser vice mode: • V erify and set t he page count and s erial number. These are shown on the configuration page .
EN LJ 4100 Service mode functions 121 2 Changing settings The item-count v alue is changed using a diff erent method from that used for other control-panel values . Instead of increasing the entire v alue by increments , each digit can be selected and modified individually .
122 Chapter 2 – Service mode EN The follo wing table shows the sequence of ke y strokes used to change the page count fr om a v alue of 000000 to a v alue of 0010480. Note Press the r ight side of M ENU , I TE M , and V ALUE to increase the val ue ( + ).
EN LJ 4100 Service mode functions 123 2 Mai nte na nce c o unt The maintenance page count should be reset only aft er a maintenance kit has been installed. This resets the m aintenance counter so that the message PERFORM PRINTER MAINTENANC E will appear after another 200,000 pages (defaul t).
124 Chapter 2 – Service mode EN Cold reset paper The cold-reset paper size is stored in NVRAM. When a pr inter cold reset is performed, the def ault paper size (in the Printin g menu) is set to the v alue sav ed for the cold-reset paper size . P os sible v alu es are COLD RE SET PAPER=L ETTER and COLD RE SET PAPER=A4 .
EN LJ 4100 Service mode functions 125 2 T ray 1 left margi n This item can b e used to adjust t he margin between the left side of the pages from tra y 1 and the left side of the printed image. 1 Press I TEM until TRAY 1 LEFT MARG IN=07 appears. 2 Press V ALUE to increase or decrease the margin.
126 Chapter 2 – Service mode EN T esting the printer When you print a configuration page, the printer checks its internal controller and I/O inte rf a ce and then pr ints a test page. Y ou can re vie w the configuration page printout to verify proper installation of s uch options as paper tra ys or printer languages.
EN LJ 4100 Service mode functions 127 2 Resetting the print er Cold reset Cold reset clears all data from the print er memor y and sets m any of the def ault s back to the f actor y settings. CA UTION P erforming a cold reset resets the HP Jetdirect configuration.
128 Chapter 2 – Service mode EN NVRAM initia lization Initialization of NVRAM should alwa y s be ex ecuted immediately after replacing the f or matter board. This procedure aligns the firmware with the f ormatter . Not initializing NVRAM could re sult in deter ioration of print quality .
EN Chapter contents 129 3 P o wer supply Chapter contents AC and DC power distribution................................ .......................... 130 HP LaserJet 1200 Series printer ........................ .. .... .. .... .. ..... 130 HP Las erJet 2200 Ser ies printer.
130 Chapter 3 – Pow er supply EN A C and DC power distrib ution HP LaserJe t 1200 Ser i es printer The AC , DC, and high -v oltage power-supply circuits are all c ontained within the ECU . A C power distrib ution The AC power circuitry supplies AC v oltage whene v er the power cord is connected to the AC power source .
EN AC and DC power distribution 131 3 Overcurrent/overvoltage There are two overvoltage de v ices in this pr inter : • Fuse F101 provides overcurrent protection for the fusing system circuitr y . Checking or re placing the fuse requires the remov al of the ECU.
132 Chapter 3 – Pow er supply EN HP LaserJet 2200 Ser ies printer • The power swit ch supplies AC power to the low-v oltage power- supply circuit when it is turned on.
EN AC and DC power distribution 133 3 HP LaserJet 3100 and 3 150 Serie s printer The AC , DC, and high-voltage power supply circuits are all contained within the ECU . A C power distrib ution The AC power circuitry supplies AC v oltage whene v er the power cord is connected to the AC power source .
134 Chapter 3 – Pow er supply EN Overcurrent/overvoltage There are two overvoltage de v ices in this pr inter : • Fuse F101 provides overcurrent protection for the fixing system circuitr y . T o chec k or replace the fuse requires the remov al of the ECU.
EN AC and DC power distribution 135 3 HP LaserJet 3200 Ser ies printer The AC , DC, and high -v oltage power-supply circuits are all c ontained within the ECU . A C power distrib ution The AC power circuitry supplies AC v oltage whene v er the power cord is connected to the AC power source .
136 Chapter 3 – Pow er supply EN Overcurrent/overvoltage There are two overvoltage de v ices in this pr inter : • Fuse F101 provides overcurrent protection for the fusing-syst em circuitr y . Checking or re placing the fuse requires the remov al of the ECU.
EN AC and DC power distribution 137 3 HP LaserJet 4100 Ser ies printer A C/DC power distrib ution In this circuit, the AC power input from the power receptacle is conv e rt ed into DC power .
138 Chapter 3 – Pow er supply EN Figure 4 Low-voltage pow er -supply circuit ( LJ 4100 s eries).
EN AC and DC power distribution 139 3 Overcurrent/overvoltage protectio n If a shor t-circuit or other problem on the load side c auses an e xcessiv e current flow or generates abnor mal voltage, t he overcurrent/ ov e rvoltage protection system s automatically cut of f the output voltage to protect the power-supply c ircuit.
140 Chapter 3 – Pow er supply EN Pr otection systems Problems on the load side , such as shor t circuits, can cause an excessiv e f low of current from the DC power supplies or can generate abnormal voltage.
EN Chapter contents 141 4 Input/output (I/O) Chapter contents Bidirectional interfaces ...................................................... .... .... ....... 142 Attach ing the parall e l cables ......... ........ ...... ......... ...... ...........
142 Chapter 4 – Input/output (I/O) EN Bidirectional inter faces The formatter receives incoming data through its bidirectional interf ace (IEEE 1284) or USB interface .
EN Bidirectional interfaces 143 4 Attachin g t h e parall el cabl es The printer ’ s parallel port can have one or both of the f ollowing connectors: • B-type parallel (l arge) • C-type parallel.
144 Chapter 4 – Input/output (I/O) EN Netw ork interfaces LocalT alk I/O The printer im plements AppleT alk networ king protocol through LocalT alk hardware. The LocalT alk network cable is connected thro ugh the EIO card. Note This f eature applies to t he LJ 2200 and LJ 4100 only .
EN IR inter face 145 4 IR interfac e The FIR por t is located on the lower right corner of t he 2200 printer or is av ailable as an accessory on the 4100 printer. This por t is compliant with the specifications determined by the I rDA . On the right side of the FIR por t is a status light that i ndicates when the por t is active.
146 Chapter 4 – Input/output (I/O) EN Communications tr oubleshootin g Communications chec k Note Communication problems are norma lly the customer ’ s responsibility . Time spent attem pting to resolve these problems might not b e cov ered b y the Hewlett-P ac ka rd warranty .
EN Maximum I/O cable lengt hs 147 4 Maxim um I/O cable lengths F or information about cables used f or a specific HP LaserJet printer, see chapter 7. Cab le Len gth P arallel (non-IEEE-1284) 3 meters .
148 Chapter 4 – Input/output (I/O) EN.
EN Chapter contents 149 5 Media specifications Chapter contents Paper sizes . .................................... ................. ...... ............... ........... 150 Paper specifications ................................... .... .. .... .. ......
150 Chapter 5 – Media specifications EN Pape r sizes For complete paper specifications for all HP LaserJet printers, see the HP LaserJet Printer Family Print Media Guide . Metric sy stem Siz e Met ric d ime nsio ns U. S. dim ens ions A3 297 by 420 mm 11.
EN Paper specifications 151 5 Paper speci fic ations Paper spec ifications Category Sp ecification Acid con tent 5.5 pH to 8.0 pH Basis weight (1 200 series ) : Paper -in put tra y Priori ty-inp ut tr.
152 Chapter 5 – Media specifications EN U.S. paper gr ades The U.S. paper grading system ha s evolved from custom and us age rather than from a technical background, resulting in similar papers having different stated weights. For example, a 24# bond paper is exactly the sam e weight as a 60# book or a 60# text or a 33# cover.
EN U.S. paper gr ades 153 5 Tag 24 by 36 in 864.0 s q. in 2.31 55# tag Metric weight none none 3.7 6 90 g/m 2 U.S. pap er grades: basic sizes a nd basis w eights.
154 Chapter 5 – Media specifications EN Wei ght equi vale nce ta ble The following rows show equivalent weights for different gra des of paper. Shaded boxes indicate a commonly available standard weight for that grade.
EN Weight equivalence table 155 5 Note Text and book grades marked with an * actually calculate out to 51, 61, 71 and 81 but are rounded to standard book wei gh ts of 50, 60, 70 and 80.
156 Chapter 5 – Media specifications EN Troublesho oting me dia problem s Paper problems can be difficult to detect. The fol lowing series of steps will help isolate media-induced problems versus printer problems: • Isolate a paper path. • Isolate a brand of m edia.
EN General tips 157 5 Gener al tips Paper curl Paper curl results from both the heating process used to bond the print image (toner) to the media and f rom the path that t he media must negotiate through the print er. Take the following actions t o help reduce paper curl: 1 Turn the media ov er in the input tray.
158 Chapter 5 – Media specifications EN Envelope spec ifications Envelope s pecifications Category Specifi cations Basis weight All printers except LJ 2200 : Should not exceed 105 g/m2 (28 lb) LJ 2200 printer only : 100 g/m2 (27 lb) Caliper 0.084 to 0.
EN Envelope sp ecifications 159 5 Envelop e size s Envelop es to avoi d Do not use the following env elopes: • with clasps, snaps, o r tie strings • with transparent windows, holes, perforations, .
160 Chapter 5 – Media specifications EN Envelop e feeding Follow these preventive m easures when feeding env elopes: • Envelopes can be manually fed through the printer, or they can be fed automatically through an envelope tray or feeder. • Closely inspect the leading edge of t he envelopes before feeding them into the printer.
EN Label specifications 161 5 Label specificati ons Label spe cifications Category Specificatio ns Adhesive Must not be on any external surfaces of the label before, during, or after printing. Label construction and die-cutting must not allow labels to peel off during transport, printing, or fusing.
162 Chapter 5 – Media specifications EN Preventing jams caused by labels As with envelopes, prevention is the bes t way to avoid printer malfunctions caused by adhesive labels. To prevent jams and feed problems, labels must meet the following requirements: • Be cut long grain (as opposed to short grain).
EN Transparency sp ecifications 163 5 Transparency specificati o ns Prevent ing jams caused by transparencies Use these prevent ive measures to avoid printer malfunctions caused by transparencies: • Use the straightest paper path to avoid curling and ot her problems .
164 Chapter 5 – Media specifications EN HP paper training video HP has developed a training video that shows how paper is manufactured and how t he manufacturing process relates to the use of paper in HP Las erJet printers. P art numbers for the video are shown below.
EN Chapter contents 165 6 T oner car tr idge inf or mation Chapter contents Cartridge weights and page counts . .................. .... ....... .... .. .... .... ..... 166 Potential toner cartridge issues ..............................................
166 Chapter 6 – Toner cartridge informati on EN Cartr idge weights and page counts Cartridge weights and page counts HP LaserJet printer Pr oduct Full weigh t Empty weight Pag e c ou nt at 5 % coverage LJ 1200 serie s C7115A 746.9 gm (26.4 oz) 7 42 gm (21.
EN Potential toner cart ridge issues 167 6 P otential toner cartridg e issues Ba nd i ng When printing with a laser printer , the toner is applied across the page in horizontal strips. The page is moved through the printer and toner is continually applied.
168 Chapter 6 – Toner cartridge informati on EN T oner crac king When the media is fol de d and the crea se aligns with a line of text, it is possible with cer tain types of media f or the text t o break along the line, giving the appearance of a white line through the text.
EN Potential toner cart ridge issues 169 6 T ran sfer of toner image After printing a document on an HP LaserJet printer , folding it, and sending it through the mail, y ou might observe that a portion of the print image was transf erred to opposing surfaces of the f olded document.
170 Chapter 6 – Toner cartridge informati on EN T ransfer of toner image (continued) Because of the wa y that laser printing is accomplished, currently there is no way to entirely eliminate the possibility of toner transf er .
EN Recycling toner cartridges 171 6 Recyc ling toner cartridges In many countries, HP toner car tridges can be retur ned to HP through the HP Printing Supplies Environmental Program. An easy-to-use tak e- back component of t he program is a vailab le in more than 20 countries.
172 Chapter 6 – Toner cartridge informati on EN Refilled toner cartridg es HP polic y on non-HP to ner cartridges Hewlett-P ackard Company cannot reco mmend us e of new , refilled, or remanufactured, non-HP toner cartridges. Because they are not HP products, HP cannot influence their des ign or control t heir quality .
EN Ton er s afet y 173 6 T oner sa fety Handling and storag e W ARNING! K eep toner car tridges and toner par ticles awa y from excessive heat, sparks, and open f lames. If toner is spilled, avoid breathing in toner par ticles. Inhalation of toner par ticles can cause respiratory tract irritation.
174 Chapter 6 – Toner cartridge informati on EN.
EN Chapter contents 175 7 Pr inter options and replaceab le par ts Chapter contents Printer options and replaceable parts ..................................... ......... 176 Orderin g par t s ........ .. ......... .. ........ .. ......... .. .........
176 Chapter 7 – Printer options and replaceable parts EN Printer options and replacea ble par ts Pr oduct Pr oduct numb er Product descript ion Service par t num ber Memory C4140A 4 MB SDRAM D IMM C.
EN Printer options and replaceable parts 177 7 1200 2200 3100/3150 3200 4100 l ll ll ll ll l ll ll ll ll l l l l l l l l l l l.
178 Chapter 7 – Printer options and replaceable parts EN Pr oduct Pr oduct numb er Product descript ion Service par t n umbe r Fonts C4292A T raditi onal Chin ese Font DIMM (8 MB As ian R OM) N/A C4.
EN Printer options and replaceable parts 179 7 1200 2200 3 100/3150 3200 4100 l l l ll ll l ll l ll l ll l ll ll l l ll l l.
180 Chapter 7 – Printer options and replaceable parts EN Pr oduct Pr oduct numb er Product descript ion Service par t num ber Tr a y s C8055A 500 -sheet pap er feeder a nd tray C8055-67 901 C8056A S.
EN Printer options and replaceable parts 181 7 1200 2200 3 100/3150 3200 4100 l l ll ll ll l l l lllll lllll l l l l l l l l l.
182 Chapter 7 – Printer options and replaceable parts EN Product Pro duct description Service par t nu mbe r Exch ange numb er Maintenance kit Maintenan ce kit (11 0 V) C8057A C8057-6900 1 Mainten a.
EN Printer options and replaceable parts 183 7 1200 2200 3 100/3150 3200 4100 l l l l l l l l l l ll l.
184 Chapter 7 – Printer options and replaceable parts EN Or deri ng parts P art s can be ordered through HP ’ s Cus tomer Ser vices and S uppor t Organization (CSSO) at: • (1) (800) 227-8164 (U . S. only) • (49 7031) 142253 (E urope only) F or more ser vice and suppor t informat ion, see chapter 11.
EN Chapter contents 185 8 Printer parts Chapter contents Orderin g prin t er parts ...... .. ........ .. ......... .. .......... ......... .. ........ .. ......... .. 18 6 Common har dware .... ......... ...... ........... ........ ...... ......... ..
186 Chapter 8 – Printer p arts EN Ordering pri nter part s To order printer pa rts, call the Cus tomer Services and Support Organization (CSSO): • (1) (800) 227-8164 (U.S. only) • (49 7031) 142253 (E urope only) For more service and support information, see chapter 11.
EN Common hardware 187 8 Common h ardware 1 2 3 4 5 6 7 8 9 10.
188 Chapter 8 – Printer p arts EN Part number Product description 0515-2672 M3 x 8 mm Pan-head ph illips FA9-1449-000CN M3 x 6 mm Wa sher-head phillips XA9-0192-000CN M4 x 6 mm Star-washer phillips .
EN Common hardware 189 8 XB4-7401-000CN M4 x 10 mm Se lf-tapping phillips XB4-7401-007CN M4 x 10 mm Se lf-tapping phillips XB4-7401-207CN M4 x 12 mm Se lf-tapping phillips XB4-7401-209CN M4 x 12 mm Se.
190 Chapter 8 – Printer p arts EN Parts for the HP Laser Jet 1200 Major as semblies Figure 6 Major assembly locations (1200 se ries, 1 o f 3).
EN Parts for the HP LaserJet 1200 191 8 HP Laser Jet 1200 assemblie s Ref. Part number Description 1 RG0-1013-000CN P rinte r-pickup t ray assem bly 2 RG0-1014-000CN P aper-pic kup cover assembly 3 R3.
192 Chapter 8 – Printer p arts EN Major assemblies (continued) Figure 7 Major assembly locations (1200 se ries, 2 o f 3).
EN Parts for the HP LaserJet 1200 193 8 HP Laser Jet 1200 assemblie s (continue d) Ref. Part number Description 1 RA0-1181-000CN Shutter guide 2 RA0-1182-000CN Shutter lever 3 RA0-1169-000CN Compres s.
194 Chapter 8 – Printer p arts EN Major assemblies (continued) Figure 8 Major assembly locations (1200 se ries, 3 o f 3).
EN Parts for the HP LaserJet 1200 195 8 HP Laser Jet 1200 assemblie s (continue d) Ref. Part number Description 1 RG0-1022-000CN F ront-guide assem bly 3 RG0-1030-000CN F an asse mbly 4 RA0-1173-000CN.
196 Chapter 8 – Printer p arts EN Parts for the HP Laser Jet 2200 Major as semblies Figure 9 Major assembly locations (2200 se ries, 1 o f 5).
EN Parts for the HP LaserJet 2200 197 8 HP Laser Jet 2200 assemblie s Ref. Part number Description 1 RB2-6246-000CN Plate, grounding 2 RB2-6255-000CN Mount, fan 3 RH7-1463-000C N Fan 4 RB2-6261-000CN .
198 Chapter 8 – Printer p arts EN Major assemblies (continued) Figure 10 Major ass embly locations (22 00 series, 2 o f 5).
EN Parts for the HP LaserJet 2200 199 8 HP Laser Jet 2200 assemblie s (continue d) Ref. Part number Description 1 RG5-5566-000CN E ngine controller assembly 2A C4209-60001 Formatter PCB 2B C7058-00001.
200 Chapter 8 – Printer p arts EN Major assemblies (continued) Figure 11 Major ass embly locations (22 00 series, 3 o f 5).
EN Parts for the HP LaserJet 2200 201 8 HP Laser Jet 2200 assemblie s (continue d) Ref. Part number Description 1 RB2-2926-020CN Bushing, t ransfer, right 2 RB2-3040-000CN Gear, 26T 3 RB2-3043-000CN B.
202 Chapter 8 – Printer p arts EN Major assemblies (continued) Figure 12 Major ass embly locations (22 00 series, 4 o f 5).
EN Parts for the HP LaserJet 2200 203 8 HP Laser Jet 2200 assemblie s (continue d) Ref. Part number Description 1 RB2-3041-020CN Hinge, left 2 RB2-3042-020CN Hinge, right 3 RF5-3272-000CN P ad, separa.
204 Chapter 8 – Printer p arts EN Major assemblies (continued) Figure 13 Major ass embly locations (22 00 series, 5 o f 5).
EN Parts for the HP LaserJet 2200 205 8 HP Laser Jet 2200 assemblie s (continue d) Ref. Part number Description 1 RB2-6262-000CN Spring, com pression 2 RB2-6263-000CN Spring, com pression 3 RB2-6265-0.
206 Chapter 8 – Printer p arts EN Parts for the HP Laser Jet 3100/ 3150 Major as semblies Figure 14 Major assembly locations (3100 and 3150 series) 2 3 4 5 1 6 7 8 9.
EN Parts for the HP LaserJet 3100/3150 207 8 HP Laser Jet 3100 and 3150 a ssemblies Ref. Part number Description 1 RG5-3486-040CN P ickup-roller assembly 2 RG5-3484-070CN P aper-pic kup assem bly 3 RG.
208 Chapter 8 – Printer p arts EN Major assemblies (continued) Figure 15 Major assembly locations (3100 and 3150 series).
EN Parts for the HP LaserJet 3100/3150 209 8 HP Laser Jet 3100 and 3150 a ssemblies (continued ) Ref. Part number Description RG5-3484-070CN P aper pickup ass e mbly RG5-3486-040CN P ickup roller asse.
210 Chapter 8 – Printer p arts EN 23 C3948-00002 RFI shield 24 C3948-60001 LIU board (U.S.) 24 C3948-60002 LIU board (worldwide) 25 0515-2672 Screw, M3X6 (9) 501 XB4- 7400-807CN Screw, tapping, truss head, M4X8 (3) Ref.
EN Parts for the HP LaserJet 3100/3150 211 8.
212 Chapter 8 – Printer p arts EN Major assemblies (continued) Figure 16 Major assembly locations (3100 and 3150 series).
EN Parts for the HP LaserJet 3100/3150 213 8 HP Laser Jet 3100 and 3150 a ssemblies (continued ) Ref. Part number Description 1 RY7-5005-000CN Gear kit #1 2 RB1-7288-020CN Bushing (2) 3 RB1-7105-000CN.
214 Chapter 8 – Printer p arts EN Major assemblies (continued) Figure 17 Major assembly locations (3100 and 3150 series).
EN Parts for the HP LaserJet 3100/3150 215 8 HP Laser Jet 3100 and 3150 a ssemblies Ref. Part number Description RG5-3475-040CN S eparation guide assem bly 1 RB1-7223-000CN Groundin g clip 2 RB1-7246-.
216 Chapter 8 – Printer p arts EN Major assemblies (continued) Figure 18 Major assembly locations (3100 and 3150 series).
EN Parts for the HP LaserJet 3100/3150 217 8 HP Laser Jet 3100 and 3150 a ssemblies Ref. Part number Description 1 RB2-3346-000CN Speaker m ount 2 RB2-3342-000CN Bottom plate 3 RB2-3347-000CN Spacer, .
218 Chapter 8 – Printer p arts EN Parts for the HP Laser Jet 3200 Major as semblies Figure 19 Major ass embly locations (32 00 series) 1 2 3 4 5 6.
EN Parts for the HP LaserJet 3200 219 8 HP Laser Jet 3200 assemblie s Ref. Part number Description 1 RG5-5399-000CN D ocument feeder 2 RG5-5402-000CN U pper-guide assembly 3 RG5-5406-000CN C ontrol-pa.
220 Chapter 8 – Printer p arts EN Major assemblies (continued) Figure 20 Major ass embly locations (32 00 series).
EN Parts for the HP LaserJet 3200 221 8 HP Laser Jet 3200 assemblie s (continue d) Ref. Part number Description 1 RB2-4324-000CN S heet 2 RB2-4017-000CN Cable holder 3 RB2-4030-000CN Scanner cab le co.
222 Chapter 8 – Printer p arts EN Major assemblies (continued) Figure 21 Major ass embly locations (32 00 series).
EN Parts for the HP LaserJet 3200 223 8 HP Laser Jet 3200 assemblie s (continue d) Ref. Part number Description 1 RG5-4584-000CN R oller holder assembly 2 RB2-3930-000CN Shaft, pick up roller 3 RG5-45.
224 Chapter 8 – Printer p arts EN Major assemblies (continued) Figure 22 Major ass embly locations (32 00 series).
EN Parts for the HP LaserJet 3200 225 8 HP Laser Jet 3200 assemblie s (continue d) Ref. Part number Description 1 RG5-4582-000CN P aper guide plate as sembly 2 RB2-4219-000CN Plate, grounding 3 RB2-39.
226 Chapter 8 – Printer p arts EN Major assemblies (continued) Figure 23 Major ass embly locations (32 00 series).
EN Parts for the HP LaserJet 3200 227 8 HP Laser Jet 3200 assemblie s (continue d) Ref. Part number Description 1 RY7-5050-000CN Sub pad kit (includes left and right) 2 RG5-5388-000CN M et al clip, fu.
228 Chapter 8 – Printer p arts EN Major assemblies (continued) Figure 24 Major ass embly locations (32 00 series).
EN Parts for the HP LaserJet 3200 229 8 HP Laser Jet 3200 assemblie s (continue d) Ref. Part number Description 1 RB1-7303-000CN S pacer 2 RB2-3984-000CN ECU pan 3 RB2-3985-000CN Sheet, insulating 4 R.
230 Chapter 8 – Printer p arts EN Parts for the HP Laser Jet 4100 Major as semblies Figure 25 Major ass embly locations (41 00 series, 1 o f 2) 1 2 3 4 5 6 7 9 8.
EN Parts for the HP LaserJet 4100 231 8 HP Laser Jet 4100 assemblie s Ref. Part number Description 1 RG5-5084-000CN T ray 1 pickup assembly 2 RG5-2656-080CN T ray 1 ass embly 3 C8049-69007 (110 V) C80.
232 Chapter 8 – Printer p arts EN Major assemblies (continued) Figure 26 Major ass embly locations (41 00 series, 2 o f 2) 1 2 3 4 5 6.
EN Parts for the HP LaserJet 4100 233 8 HP Laser Jet 4100 assemblie s (continue d) Ref. Part number Description 1 RG5-5087-000CN P rinter-drive assembly 2 RG5-5085-000CN R egistration assem bly 3 RG5-.
234 Chapter 8 – Printer p arts EN.
EN Chapter contents 235 9 Image quality Chapter contents Cleaning page ..................... .. .. .. .. .. .... ..... .. .. .. .. .. .. .. ....... .. .. .. .. .. .. .. ....... 236 LJ 1200 series .............................. ........................
236 Chapter 9 – Image quality EN Cleaning page For print-quality defects, try generating a cleaning page from the printer control panel (LJ 1200, 2200, 3200, 4100) or from t he JetSuite Pro software (LJ 3100 and 3150).
EN Cleaning page 237 9 LJ 1200 series Note This process requires use of a transparency to re move dust and toner from the print paper path. If transparenc y film is unavailable, you can use copier-grade paper. If you m ust use paper, perform the procedure two or three times to ensure proper cleaning.
238 Chapter 9 – Image quality EN LJ 2200 series Note This process requires use of a transparency to re move dust and toner from the print paper path. If transparenc y film is unavailable, you can use copier-grade paper. 1 Make sure the printer is turned on and in the Ready state.
EN Cleaning page 239 9 LJ 3100 a nd 31 50 se r ies 1 Place a stack of plain letter- or A4-sized paper into the paper-input bin. (Do not use thick or rough paper.) 2 For Microsoft Windows 95 or Windows 98, open Windows Explorer. OR For Windows 3.1 x , open File Manager.
240 Chapter 9 – Image quality EN LJ 3200 series Note This process requires copier-grade paper to remove dust and toner from the print paper path. Do not use bond or rough paper. 1 Place the copier-grade paper into the document-feeder tray. 2 Ensure that t he product is in the Ready stat e, and then press Enter/Menu .
EN Cleaning page 241 9 LJ 4100 series This process requires copier-grade paper to remove dust and toner from the print paper path. Do not use bond or rough paper. Creating a cleaning page From the printer control panel, do the following: 1 Press Menu until PRINT QUALITY MENU appears.
242 Chapter 9 – Image quality EN LJ 4100 series (continued) Using the auto-cleaning page The auto-cleaning page f eature helps keep t he fuser rollers clean, which maintains excellent output quality. The auto-c leaning page feature is accessible through the control panel and is supported through Web JetAdmin, as well.
EN Image defect table 243 9 Image defect table For more information, go to the page numbers provided below each image. Bac kgro und scatter (see page 246 ) Black pa ges (see page 246 ) Blank page (see.
244 Chapter 9 – Image quality EN Ghosting (lig ht) (see page 251 ) Ghos ting (dar k) (see page 251 ) Gray backgroun d (see page 252) Horizont al black lines o r smears (see p age 252) Horizontal smu.
EN Image defect table 245 9 Rand om black spots or t oner spec ks (see page 256 ) Repetitive defe cts (see page 256 ) Scann ed ima ges have bl ack dots or streaks in top and bott om mar gins (see page.
246 Chapter 9 – Image quality EN Image defect details • The media does not meet HP specifications. • The toner cart ridge is defective. • The inside of the printer is dirty. • The transfer roller is dirty or worn. • The pickup roller is dirty.
EN Image defect details 247 9 • Your software program is sending an extra page-eject command. – Check the software ’ s printing configuration information. • The printer might be feedi ng two or more pages at once because the media is difficult to s eparate.
248 Chapter 9 – Image quality EN • The media does not meet HP paper specifications or is stored improperly. • The toner cart ridge is defective. • The transfer roller is dirty or defective. • The page is too complex. (T here is not enough memory to process the page.
EN Image defect details 249 9 • The media does not meet printer s pecifications or is stored improperly. • The media is not loaded correctly or the trays a re not adjusted properly. • The operating environment does not meet specifications. • The fuser tem perature is incorrect .
250 Chapter 9 – Image quality EN • The media does not meet HP paper specifications or is stored improperly. • The printer operating environment does not meet HP specifications. • The wrong output bin is selected. • The connection of the cables to t he laser/scanner is poor.
EN Image defect details 251 9 • The toner cart ridge is empty or defective. • The draft mode or economy mode is selected in the software. • The media does not meet HP paper specifications or is stored improperly. – Check the ground pat h. – Replace the ECU.
252 Chapter 9 – Image quality EN • The priority input tray is not in place. • The toner density is set incor rectly. • The media basis weight is too high. • The humidity level is too low. • The toner cart ridge is defective. • The media does not meet HP paper specifications or is stored improperly.
EN Image defect details 253 9 • The media does not meet HP paper specifications or is stored improperly. • The paper path is dirty or dam aged. • Print a cleaning page. • The toner cartridge could be defective or l ow on toner. • The toner cartridge has been expos ed to too much light.
254 Chapter 9 – Image quality EN • The inside of the printer is dirty, print a cleaning page. • The toner cart ridge is defective. • The media is too smooth. • The fuser set ting is wrong for t he media type.* • The fusing assem bly is defective or dirty.
EN Image defect details 255 9 1200 serie s only • The reduction setting is set incorrectly. • The product cannot print to the edge o f the media. The product has minimum margins on each edge of 4.23 mm (0.17inch). 3100, 3150 , and 32 00 series o nly • The reduction setting is set incorrectly.
256 Chapter 9 – Image quality EN • The media you are using does not meet HP paper specifications. • You are printing on the wrong side of the media. • The paper path is dirty. • The transfer roller is dirty. • The toner cart ridge is damaged or defective.
EN Image defect details 257 9 1200 serie s only • The HP so ftware settings are s et to reduce the s canned image. – Adjust the settings in the HP Las erJet Director or HP Docum ent Manager. – Adjust the Quic k Copy settings. – Adjust the settings in the HP Las erJet Copier so ftware.
258 Chapter 9 – Image quality EN • The toner cart ridge is worn out. • If the toner smears appear on the l eading edge of the media, the media guides are dirty. • The media is too smooth. • The toner cart ridge needs to be replaced. • The printer needs t o be cleaned.
EN Image defect details 259 9 • The static eliminator t eeth are dirty. • There is poor contact between the static eliminator and the ECU. • The transfer roller is dirty or defective. • The ECU is defective. • The media does not meet HP specifications.
260 Chapter 9 – Image quality EN LJ 1200 series repetiti ve de fect rul er.
EN LJ 1200 series repetitive defect ruler 261 9 Notes.
262 Chapter 9 – Image quality EN LJ 2200 seri es repeti ti ve defect rul er.
EN LJ 2200 series repetitive defect ruler 263 9 Notes.
264 Chapter 9 – Image quality EN LJ 3100 and 3150 series repetit ive defect rule r.
EN LJ 3100 and 3150 series repetitive defect ruler 265 9 Notes.
266 Chapter 9 – Image quality EN LJ 3200 seri es repeti ti ve defect rul er.
EN LJ 3200 series repetitive defect ruler 267 9 Notes.
268 Chapter 9 – Image quality EN LJ 4100 seri es repeti ti ve defect rul er.
EN LJ 4100 series repetitive defect ruler 269 9 Notes.
270 Chapter 9 – Image quality EN.
EN Chapter contents 271 10 Diag rams Chapter contents LJ 1200 series diagram and paper path ......................... ................. 272 LJ 1200 wiring diagram........................... ......................... ..... 272 LJ 1200 series paper path .
272 Chapter 10 – Diagrams EN LJ 1200 series diag ram and paper path LJ 1200 wiring diagram Figure 27 Wiring diagram (HP LaserJet 1200 series, 1 of 2).
EN LJ 1200 series diagram and paper path 273 4 LJ 1200 wiring diagram (continued) Figure 28 Wiring diagram (HP LaserJet 1200 series, 2 of 2).
274 Chapter 10 – Diagrams EN LJ 1200 series pape r path Figure 29 P aper path (HP Laser Jet 1200 series) Fusi ng exi t photos enso r T op of pa ge sensor.
EN LJ 2200 series diagram and paper path 275 4 LJ 2200 series diag ram and paper path LJ 2200 wiring diagram Figure 30 Wiring diagram (HP LaserJet 2200 series, 1 of 2).
276 Chapter 10 – Diagrams EN LJ 2200 wiring diagram (continued) Figure 31 Ref e rence diagram (HP LaserJet 2200 series, 2 of 2).
EN LJ 2200 series diagram and paper path 277 4 LJ 2200 series pape r path Figure 32 P aper path (HP Laser Jet 2200 series) Deliver y sensor Re vers ed paper sensor Duplex p ickup se nsor T op of pa ge.
278 Chapter 10 – Diagrams EN LJ 3100 and 3150 series dia gram and paper path LJ 3100 and 3150 wiring dia gram Figure 33 Wiring diagram (HP LaserJet 3100/3150 series, 1 of 2).
EN LJ 3100 and 3150 series diagram and paper path 279 4 LJ 3100 and 3150 wiring dia gram (continued) Figure 34 Wiring diagram (HP LaserJet 3100/3150 series, 2 of 2).
280 Chapter 10 – Diagrams EN LJ 3100 and 3150 series paper path Figure 35 P aper path (HP Laser Jet 3100 and 3150 series) T op of pa ge sensor Deliver y sens or Pap e r to p sens or.
EN LJ 3200 series diagram and paper path 281 4 LJ 3200 series diag ram and paper path LJ 3200 wiring diagram Figure 36 Wiring diagram (HP LaserJet 3200 series, 1 of 2).
282 Chapter 10 – Diagrams EN LJ 3200 wiring diagram (continued) Figure 37 Wiring diagram (HP LaserJet 3200 series, 2 of 2).
EN LJ 3200 series diagram and paper path 283 4 LJ 3200 series pape r path Figure 38 P aper path (HP Laser Jet 3200 series) T op of pa ge sensor Deliver y sens or Pap e r to p sens or.
284 Chapter 10 – Diagrams EN LJ 4100 series diag ram and paper path LJ 4100 wiring diagram Figure 39 Wiring diagram (HP LaserJet 4100 series, 1 of 2).
EN LJ 4100 series diagram and paper path 285 4 LJ 4100 wiring diagram (continued) Figure 40 Wiring diagram (HP LaserJet 4100 series, 2 of 2).
286 Chapter 10 – Diagrams EN LJ 4100 series pape r path Figure 41 P aper path (HP Laser Jet 4100 series) T op of pa ge sens or Prefeed sens or Fuse r de li ve r y sens or Face down tray full sensor .
EN Chapter contents 287 11 Ser vices and suppor t: resources and training Chapter contents How to ge t trai ning ..... ....... .......... ......... ...... .......... ......... ...... ........... .. 288 Lecture and lab training (U.S. only) ............
288 Chapter 11 – Se rvices and support: resources and training EN How to g e t tr a in i ng Lecture and lab training (U .S. only) Serv ice technicians who want individual, hands -on training can attend regularly scheduled lecture/lab training classes.
EN Support resources 289 5 Suppor t resources HP direct or dering for genuine HP par ts Customer Ser vices and Suppor t Organiz ation (CSSO): • (1) (800) 227-8164 (U . S. only) • 1 (800) 387-3154 ( Canada only) Consumables Consumables and accessor ies can be ordered from Hewlett-P ac kard.
290 Chapter 11 – Se rvices and support: resources and training EN HP servic e parts informa tion compact disc This powerful, CD-ROM-based par ts information tool is designed to giv e users fast, easy access to parts information and recommended stocking lists f or a wide range of HP pr oducts.
EN 291 A Acron yms and abbre viations Acron yms and abbrev iations AC Alternating c urrent AMP Amperes AU TO C O N T A utomatic cont in u e BNC A 10-Base 2 connector used with coaxial cables CE Custom.
292 Ap pendix – EN EP Electro-photographic EPH External paper handling FIR F ast infrared receiver FR U Field replacement unit FTP File transf e r protocol HP ASA P Hewlett-P ackard A ut omat ed Sup.
EN 293 A LIU Line interf ace unit LV P S Low-v oltage power supply MB Megabyte MEM Memory MIO Modular input/out put MP PICKU P ROLLER Multipur pose tray pickup roll er MP T r ay Multipur pose tray MS-.
294 Ap pendix – EN SMODE Service mode SPEC Specifications SR VR Server TCP/IP T ransm i ssion control protocol/Inter net protocol TS Thermoswitch UNI X ® Network operating system using TCP/IP proto.
EN Index 295 Numerics 79 errors LaserJet 2200 series 15 LaserJet 3200 series 82 LaserJet 4100 series 83 A abbreviations, defined 291 AC power distribution See also wiring diagrams LaserJet 1200 series.
296 Index EN battery failures 38 beam errors LaserJet 1200 series 12 LaserJet 2200 series 27 LaserJet 3100/3150, 3200, 4100 series 74 bidirectional communications error messages 54, 56 interface opera.
EN Index 297 Inde x cleaning pages, cre ating LaserJet 1200 series 237 LaserJet 2200 series 238 LaserJet 3100/3150 series 239 LaserJet 3200 series 240 LaserJet 4100 series 241 processing time 58 clean.
298 Index EN count, page defaults 90, 118 LaserJet 2200 series 94 LaserJet 4100 series 121 toner cartridges 166 country codes LaserJet 3100/3150 series 105 LaserJet 3200 series 112 cover grade paper, .
EN Index 299 Inde x paper 150 DIMMs flash, errors 44 LaserJet 1200 series errors 12 LaserJet 2200 series er rors 24, 30, 31 LaserJet 3100/3150, 3200, 4100 s eries errors 56, 76 part numbers 176 dirty .
300 Index EN LaserJet 3100/3150, 3200, 4100 series 57 engine test, LaserJet 4100 series 126 envelope feeder error messages 34, 41 media specifications 151 part number 180 size specifications 159 envel.
EN Index 301 Inde x no ans wer 42, 43, 49 no dial tone 50 page errors 42 phone number limits 55 polling 55 power failures 55 receiving 44, 59 sending 44 fax line tests, Las erJet 3100/3150 series 97 fax memory tests, Lase rJet 3100/ 3150 series 100 feeding problems, troubleshooting media 156 film, transparency.
302 Index EN m essages 33, 35, 45, 67 H hard disk See also EIO cards error messages 39, 40 features 144 part number 178 Hardware Training Course 288 hardware, part numbers 188 heater, over-temperature.
EN Index 303 Inde x list 67 Extended Service menu 98 firmware, downloading 107 memory, c learing 104 model numbers 5 overcurrent/overvolt age protection 134 paper specifications 151 power distribution.
304 Index EN I I/O card, expanded 144 I/O speed, set tings 142 image quality, troubleshooting banding 167 black lines 252, 258 black pages 246 blank pages 247, 248 bubbles 251 character voids 167, 248.
EN Index 305 Inde x label, preventing 162 scanner 61 transparency, preventing 163 troubleshooting 67, 69 Jetdi rec t print serve r s part numbers 182 troubleshooting 146 JetSuite Pro s oftware 239 job.
306 Index EN assemblies, major 206, 208, 212, 214, 216, 220, 222, 224, 226, 228 cleaning page, creating 239 country code softswitch 105 duty cycle 5 error messages, alphabetical list 33 error messages.
EN Index 307 Inde x training kits 288 wiring diagrams 284 LaserJet paper, HP 180 LaserJet Printer Family Print Media Guide 150 LCD tests LaserJet 3100/3150 series 102 LaserJet 3200 series 114 LEDs, control-panel.
308 Index EN media curl, t roubleshooting 157, 249 default size, s etting 90, 95, 118 envelope specifications 158 error messages 63, 65, 71 HP, ordering 180 jams.
EN Index 309 Inde x LaserJet 3100/3150, 3200, 4100 series 81 NVRAM initialization LaserJet 1200 series 88 LaserJet 2200 series 96 LaserJet 3200 series 116 LaserJet 4100 series 127, 128 NVRAM variables.
310 Index EN 227, 229 LaserJet 3200 series assemblies 219 LaserJet 4100 series assemblies 231 maintenance kits 182 service manuals 5 toner cartridges 180 training kits 288 parts CD-ROM, service inform.
EN Index 311 Inde x PRINTPAGECOUNT, default LaserJet 1200 series 90 LaserJet 3200 series 118 protocol trace, L aserJet 3100/ 3150 s eries 97, 103 Q quality, troubleshooting.
312 Index EN S safety, toner 173 scan buffer errors LaserJet 1200 series 14 LaserJet 2200 series 29 scan motor errors, LaserJet 2200 series 27 scanned imag es, troubleshooting density 254 dots or streaks 256 size 257 text 257 scanner.
EN Index 313 Inde x envelopes 159 paper 150 skewed print 257 skin contact, toner 173 smears. S ee lines, troubleshooting smoothness envelope specifications 158 image quality pr oblems 167, 168 paper specifications 152 smudges 253 softswitches country code 105 resetting 104 software, downloading 107, 289 solenoids.
314 Index EN support 290 temperature fuser protection circuit, LaserJet 4100 series 139 fusing compatibility, media specifications 152 terminology 291 tests communications 146 LaserJet 3100/3150 serie.
EN Index 315 Inde x quality, troubleshooting jams 67, 69 See also jams Jetdirect print s ervers 146 media 156 repetitive defects 256, 260 self-test failures, LaserJet 3100/ 3150 series 100 tests .
316 – Index EN.
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*5961-0953* *5961-0953* 5 9 61-09 5 3 copy right © 2001 Hew let t-P a ck ard Com pany www .hp .com/suppor t/laser jet Supported Products hp Las erJet 1200/1200N/1200SE prin ters 12 20/1220SE 2 200D/2.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il HP (Hewlett-Packard) LJ 4000 è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del HP (Hewlett-Packard) LJ 4000 - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso HP (Hewlett-Packard) LJ 4000 imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul HP (Hewlett-Packard) LJ 4000 ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il HP (Hewlett-Packard) LJ 4000, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del HP (Hewlett-Packard) LJ 4000.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il HP (Hewlett-Packard) LJ 4000. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo HP (Hewlett-Packard) LJ 4000 insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
