Manuale d’uso / di manutenzione del prodotto 5700 del fabbricante HP (Hewlett-Packard)
Vai alla pagina of 102
HP Deskjet 5700 Series User's Guide.
Hewlett-Packard Company notices The information contained in this document is subject to change without notice. All rights reserved. Reproduction, adaptation, or translation of this material is prohibited without prior written permission of Hewlett-Packard, except as allowed under copyright laws.
Contents 1 HP Deskjet 5700 series printer ...... ........ .......... .......... ........... ......... ........... ....... .... 3 2 Special features ........... ................ ................. ................ ................ ............. ........
8 Printer software .......... ............ .......... ........... ............. ............ ............ .......... ........ 52 Print settings ................ ........................ ..................... ........................ ..................
1 HP Deskjet 5700 series printer To find an answer to a question, select one of the following topics: ● Special features ● Getting started ● Connecting to the printer ● Printing photos ● Pri.
2 Special features Congratulations! You have purchased an HP Deskjet printer that is equipped with several exciting features: ● Borderless printing : Use the entire page surface when printing photos and brochures with the borderless printing feature.
3 Getting started ● Printer features ● Buttons and lights ● Paper trays ● Print cartridges ● Ink-backup mode ● Automatic Paper-Type Sensor Printer features The HP printer has several features to make printing easier and more efficient.
Chapter 3 1 2 Print cartridges 3 1 USB port Automatic Paper-Type Sensor Ink-backup mode HP Deskjet 5700 Series 6.
Buttons and lights Use the printer buttons to turn the printer on and off, cancel a print job, and restart a job. The printer lights give you visual cues about the status of the printer. The printer buttons are located on the control panel on the front of the printer.
Chapter 3 Power button and light Use the Power button to turn the printer on and off. It can take a few seconds for the printer to turn on after you press the Power button. 1 Power button The Power light flashes when the printer is processing. Caution Always use the Power button to turn the printer on and off.
Print Cartridge Status lights The Print Cartridge Status lights indicate the status of the print cartridges . The lights are located in the center of the control panel. 1 Print Cartridge Status lights 1 The left status light represents the tri-color print cartridge, which is installed in the left side of the print cartridge cradle.
Chapter 3 Paper trays For information about the paper trays, select one of the topics below: ● Unfolding the paper trays ● In tray ● Out tray ● Folding the paper trays Unfolding the paper trays Follow these steps to unfold the paper trays: 1 Lower the In tray.
In tray The In tray holds paper or other media. Adjust the paper guide to print on different sizes of media. 1 In tray 2 Paper guide Out tray Printed pages are deposited in the Out tray. 1 Out tray Raise the Out tray to load paper or other media. Lower the Out tray before printing.
Chapter 3 Folding the paper trays Follow these steps to fold the paper trays: 1 Remove paper or other media from the paper trays. 2 If the Out-tray extension stop is raised, lower it and then push it into the Out-tray extension. 3 Push the Out-tray extension into the Out tray.
Print cartridges Three print cartridges can be used with the printer. 1 Black print cartridge 2 Tri-color print cartridge 3 Photo print cartridge For information about printing with the print cartridges, see Using print cartridges . For information about buying new print cartridges, see Replacing print cartridges .
Chapter 3 1 Selection number label ● Printer documentation: For a list of print cartridge selection numbers, see the reference guide that came with the printer. ● HP Inkjet Toolbox: Open the HP Inkjet Toolbox and then select the Supplies panel. If a print cartridge runs out of ink, the printer can operate in ink-backup mode .
Ink-backup mode Use the ink-backup mode to operate the printer with only one print cartridge. The ink- backup mode is initiated when a print cartridge is removed from the print cartridge cradle.
4 Connecting to the printer ● USB ● Networking USB The printer connects to the computer with a universal serial bus (USB) cable. For instructions about connecting the printer with a USB cable, see the setup poster that came with the printer. Note A USB cable might not be packaged with your printer.
5 Printing photos The printer software offers several features that make printing digital photos easier and improve photo quality. Learn how to perform the following tasks: ● Print a borderless photo . ● Print a photo with a border . ● Use the HP digital photography options to touch up photos.
Chapter 5 Printing borderless photos ● Guidelines ● Preparing to print ● Printing Guidelines ● For high-quality results, use a photo print cartridge in combination with the tri-color print cartridge. ● Do not print borderless photos in ink-backup mode .
Printing Follow these steps to print a borderless photo: 1 Open the Page Setup dialog box. 2 Click the appropriate borderless paper size in the Paper Size list, and then click OK .
Chapter 5 Printing photos with a border ● Guidelines ● Preparing to print ● Printing Guidelines ● For high-quality results, use a photo print cartridge in combination with the tri-color print cartridge. ● For maximum fade resistance, use HP Premium Plus Photo Paper.
Printing 1 Open the Page Setup dialog box, and then select the following settings: – Paper Size : The appropriate paper size – Orientation : The appropriate orientation 2 Click OK .
Chapter 5 HP digital photography options The printer has several features to enhance the quality of digital photos. ● Opening HP digital photography options ● Using HP digital photography options Opening HP digital photography options Follow these steps to open the digital photography options: 1 Open the Print dialog box.
Options Menu : Select from the following options: ● Red eye removal : Click On to remove or reduce red-eye in the photograph. ● Digital Flash : Adjust the exposure in dark areas to bring out detail. Click Automatic to allow the printer software to balance lightness and darkness automatically.
Chapter 5 Photo print cartridge The photo print cartridge, when used in conjunction with the tri-color print cartridge, provides virtually grain-free photos. It offers exceptional fade resistance for photos that are printed on HP Premium Plus Photo Paper.
Using color options Adjusting the color options causes the printed colors to differ from the colors that appear on your computer monitor. Follow these steps to set color options: 1 Open the Print dialog box. 2 Select the Paper Type/Quality panel. 3 Verify that ColorSmart/sRGB is selected in the Color drop-down list.
Chapter 5 CMYK settings Follow these steps to specify the CMYK settings: 1 Open the Print dialog box. 2 Select the Paper Type/Quality panel. 3 Click the CMYK Settings tab. 4 Adjust the Cyan , Magenta , Yellow , and Black sliders to specify the level of each color that is used in printing.
Advanced color management Color management defines the range of colors that can be printed. The printer software translates the colors of your document from their current color settings to the color- management option that is selected. Follow these steps to select a color-management option: 1 Open the Print dialog box.
Chapter 5 Maximum dpi The maximum dpi print quality setting offers 4800 x 1200 optimized dots per inch (dpi) printing. The 4800 x 1200 optimized dpi is the highest quality resolution for this printer.
Storing and handling photo paper Follow these instructions to maintain the quality of HP brand photo paper. Storage ● Keep unused photo paper in a plastic bag. Store the packaged photo paper on a flat surface in a cool place. ● When you are ready to print, remove only the paper that you plan to use immediately from the plastic bag.
6 Printing tips Save time Set the order in which your document pages print. Save money Print multiple pages on a single sheet of paper . Enhance the quality of printouts ● Select the right paper type . ● Select the right print quality . ● Resize the document as needed.
Setting the page order The page order determines the order in which your multi-page documents print. Frequently, it is convenient to have the first page of a document print last so that the complete document lies face-up in the Out tray. To set the page order, follow these steps: 1 Open the Print dialog box.
Chapter 6 Printing multiple pages on a single sheet of paper Use the printer software to print multiple pages of a document on a single sheet of paper. The printer software automatically resizes the document text and images to fit on the printed page.
Selecting a print quality Follow these steps to select a print quality from the printer software: 1 Open the Print dialog box. 2 Select the Paper Type/Quality panel. 3 Select one of the following settings from the Quality drop-down list: – Use printer default : Print in the Normal mode.
Chapter 6 Resizing a document Use this printer software feature to shrink or enlarge printed text and graphics without changing the paper size. Follow these steps to shrink or enlarge text and graphics: 1 Open the Page Setup dialog box. 2 In the Scale box, type the percentage by which you want to shrink or enlarge the document.
Selecting a paper type ● Using the Automatic Paper-Type Sensor ● Selecting a specific paper type Using the Automatic Paper-Type Sensor Automatic is the default paper-type setting.
7 Printing other documents E-mail Letters Documents Envelopes Brochures Greeting cards Postcards Transparencies Labels Index cards Iron-on transfers Printing tips : Minimize your cost and effort while maximizing the quality of your printouts with printing tips .
E-mail ● Guidelines ● Preparing to print ● Printing Guidelines Do not exceed the In tray capacity: 100 sheets of plain paper. Preparing to print 1 Raise the Out tray. 2 Slide the paper guide all the way to the left. 3 Place plain paper in the In tray, pushing the paper into the printer until it stops.
Chapter 7 Letters ● Guidelines ● Preparing to print ● Printing Guidelines ● For help printing on an envelope, see envelopes . ● Do not exceed the In tray capacity: 100 sheets of paper. Preparing to print 1 Raise the Out tray. 2 Slide the paper guide all the way to the left.
Documents ● Guidelines ● Preparing to print ● Printing Guidelines Do not exceed the In tray capacity: 100 sheets of paper. Preparing to print 1 Raise the Out tray. 2 Slide the paper guide all the way to the left. 3 Place plain paper in the In tray, pushing the paper into the printer until it stops.
Chapter 7 Printing 1 If necessary, open the Page Setup dialog box and set the paper size, scaling, and orientation options. 2 Open the Print dialog box. 3 Select the Paper Type/Quality panel. 4 In the Paper Type drop-down list, click Automatic or Plain Paper .
Envelopes ● Guidelines ● Preparing to print ● Printing Guidelines ● Avoid using envelopes that have the following features: – Clasps or windows – Thick, irregular, or curled edges – Shiny or embossed coatings – Wrinkles, tears, or other damage ● Align the envelope edges before inserting the envelopes in the In tray.
Chapter 7 Brochures ● Guidelines ● Preparing to print ● Printing borderless brochures ● Printing brochures with borders Guidelines ● For great results, use HP Brochure and Flyer Paper. ● Do not print borderless documents in ink-backup mode .
Printing brochures with borders 1 If necessary, open the Page Setup dialog box and set the paper size, scaling, and orientation options. 2 Open the Print dialog box.
Chapter 7 Greeting cards ● Guidelines ● Preparing to print ● Printing Guidelines ● Unfold prefolded cards, and then place them in the In tray. ● For great results, use HP Greeting Card Paper. ● Do not exceed the In tray capacity: 20 cards.
Postcards ● Guidelines ● Preparing to print ● Printing Guidelines ● Use only cards that meet the paper size specifications for the printer. For specifications, see the reference guide that came with the printer. ● Do not exceed the In tray capacity: 30 cards.
Chapter 7 Printing 1 Open the Page Setup dialog box, and then select the following settings: – Paper Size : The appropriate card size Note To print a borderless card, click the borderless photo size that matches the card size. – Orientation : The appropriate orientation 2 Click OK .
Transparencies ● Guidelines ● Preparing to print ● Printing Guidelines ● For great results, use HP Premium Inkjet Transparency Film. ● Do not exceed the In tray capacity: 30 transparencies. Preparing to print 1 Raise the Out tray, and then remove all paper from the In tray.
Chapter 7 Labels ● Guidelines ● Preparing to print ● Printing Guidelines ● Use only paper, plastic, or clear labels that are designed specifically for inkjet printers. ● Use only full sheets of labels. ● Avoid using labels that are sticky, wrinkled, or pulling away from the protective backing.
Index cards and other small media ● Guidelines ● Preparing to print ● Printing Guidelines ● Use only cards and small media that meet the paper size specifications for the printer. For specifications, see the reference guide that came with the printer.
Chapter 7 Iron-on transfers ● Guidelines ● Preparing to print ● Printing Guidelines ● Use HP Iron-on Transfers for great results. ● When printing a mirror image, the text and the pictures are horizontally reversed from what appears on the computer screen.
Printing 1 Open the Page Setup dialog box, and then select the following settings: – Paper Size : A4 or US Letter – Mirror Image : Select this setting Note Some iron-on transfer paper types do not require you to print a mirror image. 2 Click OK . 3 Open the Print dialog box.
8 Printer software ● Print settings ● Page Setup dialog box ● Print dialog box ● Managing the printer (Mac OS 10.3) ● Managing the printer (Mac OS 10.2 and earlier) Print settings The printer is controlled by software installed on your computer.
Use the Page Setup dialog box to perform the following tasks: ● Set the paper size for a document. ● Resize a document. ● Specify the document orientation. Print dialog box Use the Print dialog box to modify print settings for the document that you are printing.
Chapter 8 4 ? : Open MacHelp. 5 Preview : View an online preview of the printed document. 6 Save as PDF : Convert the document to Adobe PDF format. 7 Fax : Send the document as a fax. 8 Cancel : Close the Print dialog box without printing the document.
Adding a printer Follow these steps to add a printer to your computer: 1 Open Printer List . 2 Click Add . The Add Printer dialog box appears. 3 Select the connection type for the printer (for example, USB). 4 Select the printer name from the list. 5 Click Add .
Chapter 8 Deleting a printer Follow these steps to delete a printer from your computer: 1 Open Printer List . 2 Click the printer that you want to delete. 3 Click Delete . Viewing and changing the status of a print job When printing a document with background printing, use Printer List to view the status of the document as it is printing.
Managing the printer (Mac OS 10.2 and earlier) Use Print Center to manage the printer. Managing the printer includes the following tasks: ● Adding a printer ● Setting a default printer ● Deletin.
9 Maintenance ● Installing print cartridges ● Setting the auto-on and auto-off feature ● Aligning print cartridges ● Calibrating color ● Calibrating print quality ● Automatically cleaning .
1 Selection number label ● Printer documentation: For a list of print cartridge selection numbers, see the reference guide that came with the printer. ● HP Inkjet Toolbox: Open the HP Inkjet Toolbox and then select the Supplies panel. Ink-backup mode The printer can operate with only one print cartridge installed.
Chapter 9 Caution Do not touch the print cartridge ink nozzles or copper contacts. Touching these parts will result in clogs, ink failure, and bad electrical connections. Do not remove the copper strips. They are required electrical contacts. 7 Hold the print cartridge so that the copper strips are on the bottom and facing toward the printer.
Setting the auto-on and auto-off feature Follow these instructions to use the printer auto-on and auto-off feature. Auto-on Auto-on is a default feature of the printer. The printer automatically turns on when you print a file or raise the printer cover.
Chapter 9 Calibrating print quality Perform a print quality calibration if light or dark horizontal lines appear in photos that are printed with the tri-color and black print cartridges. Before performing a print quality calibration, clean the print cartridges , and then reprint the document.
Maintaining the printer body Because the printer ejects ink onto the paper in a fine mist, ink smudges will eventually appear on the printer case and adjacent surfaces. To remove smudges, stains, or dried ink from the exterior of the printer, use a soft cloth moistened with water.
Chapter 9 Manually cleaning print cartridges If the printer is used in a dusty environment, a small amount of debris can accumulate on the print cartridge contacts.
Cleaning instructions 1 Moisten a cotton swab with distilled water and squeeze any excess water from the swab. 2 Wipe the print cartridge copper contacts with the cotton swab. Caution Do not touch the print cartridge ink nozzles. Touching the ink nozzles will result in clogs, ink failure, and bad electrical connections.
Chapter 9 Storing print cartridges When print cartridges are removed from the printer, store them in an airtight plastic container or in the print cartridge protector that comes with the photo print cartridge.
Using the HP Inkjet Toolbox The HP Inkjet Toolbox contains tools to perform the following tasks: ● Print a test page. ● Clean the print cartridges. ● View estimated ink levels in the print cartridges. ● Align the print cartridges. ● Calibrate color.
Chapter 9 Opening the HP Inkjet Toolbox To open the HP Inkjet Toolbox, follow the instructions for your operating system. Mac OS X (version 10.1) 1 Double-click the OS X HD icon on the desktop. 2 Select Applications , and then double-click Utilities .
HP Inkjet Toolbox panels Inkjet Toolbox Panel Menu : Select the appropriate panel to view the HP Inkjet Toolbox options: ● WOW! : Print a sample page to view the output quality of the printer. ● Test : Print a test page or a diagnostic page. ● Clean : Clean the print cartridges .
10 Troubleshooting ● Printer is not printing ● Paper jams and other paper problems ● Photos are not printing correctly ● Print quality is poor ● Document is misprinted ● Problems with bord.
Check the printer cable connection If the printer cable is attached to a USB hub, a printing conflict might exist. Two methods are available for solving the conflict: ● Attach the printer USB cable directly to your computer. ● When printing, do not use other USB devices that are attached to the hub.
Chapter 10 Paper jams and other paper problems ● Paper jams ● Printer prints on multiple sheets at once ● Printer does not feed paper ● Printer ejects paper ● Out-of-paper message Paper jams Caution Do not clear a paper jam from the front of the printer.
6 Reload paper in the In tray, and then reprint the document. Note If paper jams occur frequently, try using a heavier paper. See the reference guide for paper weight specifications.
Chapter 10 Printer ejects paper If the printer ejects the paper, try one of the following solutions: ● Move the printer a way from direct sunlight. The printer might have been placed in direct sunlight, which can affect the Automatic Paper-Type Sensor .
Photos are not printing correctly ● Reload the paper tray ● Check the printer settings ● Colors are tinted or incorrect ● Horizontal lines appear on a photo ● Part of the photo is faded Reload the paper tray 1 Place the photo paper in the In tray with the side to be printed on facing down.
Chapter 10 Horizontal lines appear on a photo If light or dark horizontal lines appear on photos, follow this procedure: 1 Clean the print cartridges. 2 Reprint the photo. 3 If horizontal lines still occur, perform a print quality calibration . A black and a tri-color print cartridge must be installed for print quality calibration.
Fading occurs near the edges of a photo If fading occurs approximately 25 to 63 mm (1.0 to 2.5 inches) from the edge of a photo, install a photo print cartridge and a tri-color print cartridge in the printer.
Chapter 10 Print quality is poor ● Streaks and missing lines ● Print is faded ● Blank pages print ● Too much or too little ink appears on the page Note For help with photo print quality, see P.
● The print cartridges might be out of ink . Replace one or both empty print cartridges. ● The printer might be in direct sunlight. Direct sunlight can adversely affect the Automatic Paper-Type Sensor . Move the printer out of direct sunlight. ● You might be trying to print a borderless document with only the black print cartridge installed.
Chapter 10 Document is misprinted ● Text and images are misaligned ● Document is printed off-center or at an angle ● Parts of the document are missing or printed in the wrong place ● Envelope .
Problems with borderless documents ● Borderless printing guidelines ● Streaks appear in a light portion of a photo ● Horizontal lines appear on a photo ● Image is printed at an angle ● Ink s.
Chapter 10 If light or dark horizontal lines appear on photos: 1 Clean the print cartridges. 2 Reprint the photo. 3 If the lines still occur, perform a print quality calibration . Both a black and a tri-color print cartridge must be installed for print quality calibration.
Ink smears Follow these guidelines if ink smears appear on the back of the photos, or if the paper sticks together: ● Use an HP photo paper. ● Verify that the photo paper is not curled. If the photo paper is curled, place the paper in a plastic bag and gently bend it the opposite direction of the curl until the paper lies flat.
Chapter 10 Fading occurs near the edges of a photo If fading occurs approximately 25 to 63 mm (1.0 to 2.5 inches) from the edge of a photo, install a photo print cartridge in the printer.
For photo paper with a tear-off tab If the border appears below the tear-off tab, remove the tab. If the border appears above the tear-off tab: ● Align the print cartridges . ● Verify that no problem exists with the source image. For example, if you are printing a scanned image, verify that the image was not crooked when it was scanned.
Chapter 10 Error messages ● Out-of-paper message ● Problem with the print cartridge message Out-of-paper message ● If the In tray contains paper ● If the In tray is empty If the In tray contains paper 1 Verify the following: – A sufficient amount of paper is in the In tray (at least ten sheets).
Printer lights are on or flashing ● What the lights indicate ● Power light is flashing ● Resume light is flashing ● Print Cartridge Status light is on or flashing ● All lights are flashing What the lights indicate The printer lights indicate the printer status.
Chapter 10 Resume light is flashing If the Resume light is flashing, check the following conditions: 1 Resume light The printer might be out of paper 1 Place paper in the In tray. 2 Press the Resume button. A paper jam might exist Follow these instructions to clear a paper jam .
If the light is on and flashing Verify that the correct print cartridges are installed. If you were printing a borderless document when the light started flashing, follow the borderless printing guidelines . Otherwise, follow these steps: 1 Open the printer cover, remove the print cartridge on the right, and then close the cover.
Chapter 10 Document prints slowly ● Multiple software programs are open ● Complex documents, graphics, or photos are printing ● Best or maximum dpi print mode is selected ● Printer is in ink-b.
11 Supplies ● Paper ● USB cables Paper This list is subject to change. Go to the HP Web site at www.hp.com/support for an updated list. HP Bright White Inkjet Paper HPB250 Letter, 250 sheets HPB11.
Chapter 11 C6832A A4, 20 sheets (Europe) Q1786A A4, 50 sheets (Europe) Q1951A A4, 20 sheets (Asia Pacific) Q1933A A4, 20 sheets (Japan) HP Premium Plus Photo Paper (with tear-off tab) Q1977A 4x6 in, 20 sheets (U.S.) Q1978A 4x6 in, 60 sheets (U.S.) Q5431A 4x6 in, 100 sheets (U.
C6039AC Letter, 15 sheets (Canada) C6979AC Letter, 50 sheets (Canada) Q2519A A4, 20 sheets (Europe) C7040A A4, 50 sheets (Europe) HP Premium Photo Paper, Glossy (with tear-off tab) Q1988A 4x6 in, 20 sheets (U.S.) Q1989A 4x6 in, 60 sheets (U.S.) Q1990A 4x6 in, 100 sheets (U.
Chapter 11 HP Adv anced Photo Paper, Glossy (with tear-off tab) Q5508A 4x6 in, 20 sheets (U.S.) Q5509A 4x6 in, 60 sheets (U.S.) HP Matte Greeting Cards, White, Quarter-Fold C6042A A4, 20 sheets (Europe) HP Matte Greeting Cards, White, Half-Fold C7018A Letter, 20 sheets (U.
12 Specifications ● Printer specifications Printer specifications See the reference guide that came with your printer for complete printer specifications, including this information: ● Types, size.
13 Environmental information ● Environmental statement ● Print cartridge recovery Environmental statement Hewlett-Packard continuously improves the design processes of its deskjet printers to minimize the negative impact on the office environment and on the communities where printers are manufactured, shipped, and used.
Print cartridge recovery Customers interested in recycling their genuine HP print cartridges can participate in HP’s Planet Partner’s Program for inkjet cartridges. HP offers this program in more countries/regions than any other inkjet cartridge manufacturer in the world.
Index A accessibility 2 adding the printer 55, 57 AdobeRGB 27 aligning print cartridges 61 auto-on/auto-off feature 61 Automatic Paper-Type Sensor 15 B borderless printing guidelines 81 brochure print.
Index print cartridges aligning 61 cleaning automatically 62 cleaning manually 64 installing 58 maintaining 65 photo print cartridge 24 recycling 97 replacing 13 selection numbers 58 storing 66 used w.
HP Deskjet 5700 Series 100.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il HP (Hewlett-Packard) 5700 è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del HP (Hewlett-Packard) 5700 - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso HP (Hewlett-Packard) 5700 imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul HP (Hewlett-Packard) 5700 ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il HP (Hewlett-Packard) 5700, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del HP (Hewlett-Packard) 5700.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il HP (Hewlett-Packard) 5700. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo HP (Hewlett-Packard) 5700 insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
