Manuale d’uso / di manutenzione del prodotto 20-B013W del fabbricante HP (Hewlett-Packard)
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Copyright and License © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contai ned herein is subject to change without notice. The only warra nties for HP products and services are set forth in the express warranty stateme nts accompanying such products and services.
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1 Getting information Type of informati on Where to find ● Set up your computer. Quick Setup (this Guid e) ● Use the computer. ● Connect to the Interne t. Quick Setup (this Guid e) ● Recover factory settings. Troubleshooting and Maintenance Guid e on your co mputer.
Type of informati on Where to find ● Connect to a TV. Watching and Recording TV Select the HP Support Assistant app on the Start scre en, select My computer , and then select User guides . If the guide is not av ailable there, visit http://www.hp.com/ go/con tactHP.
2 Setting up your computer WARNING! To reduce the risk of electrical shock or damage to your equipment: • Place the computer in a location away fro m water, dust, moisture, and soot. These can increase the in side temperature, or ca n cause fire or electrocution.
a. Find out what operating system and version your computer is currently running. (From the Start scre en, type c , select Control Panel , select System and Security , and then select System . T he operat ing system and version are s hown und er Specifications.
NOTE: Use only licensed original softw are. Installing copied software could result in an unstable installation, infect the computer with a virus, or be illegal. Security solutions can deter theft, mishandling, and software attacks, but cannot prevent them.
3 Setting up additional features Using Beats Audio™ (select models only) Your HP TouchSmart PC featu res audio con nectors (headphone and Audio Out ) that are optim ized for Beats Audio™ headphone s and external audio systems (purch ased separately).
Using the HDMI port cont rols (select models only) The right side of you r computer may contain an HDMI port and volume control buttons. Un less a device is plugge d into the HDMI port, the volume controls have no function ality.
4 Maintaining your computer Cleaning procedures Keeping your computer system free of du st, dirt, and heat will prolong its life. ● Dust, pet hair, and othe r particles can build up , creat ing a blanket effect; as a result, compo nents can overheat or, in the ca se of the keyboard and mouse, not work smoothly and effective ly.
Cleaning the keyboar d and mouse When cleaning the keyboard ke ys, use a low setting on a battery-power ed vacuum cleaner, to avoid removing key cap s and springs. 1. Vacuum between the keys of the keybo ard and along the grooves. 2. Use a clean, dry cloth and iso propyl (rubbing) alcoho l to clean buildup on the keyboard keys and along its edges.
5 Troubleshooting Refer to the documentation p rovided by the p roduct manufacturer for information about peripheral-specific problems, such as issues with a monitor or a printer. Th e following tables prese nt some issues you might encounter while installin g, starting up, or us ing your computer and possible solutions.
Symptom Possible solution Computer seems to be locked up and is not resp onding. Use the Task Manager to close any pr ograms not respond ing, or restart th e computer: 1. Press the Ctrl+Alt+Delete keys on the keyboard simultaneously. 2. Select Task Manager .
Power Symptom Possible solution Computer does not turn off when the Power button is pressed . Press and hold the Power button u ntil the computer tu rns off. Check Power Settings. Compute r shuts down automatically. ● The computer might be in an exceedingl y hot enviro nment.
Keyboard and mouse (general) Symptom Possible solution Keyboard commands and typing are not recognized by th e computer. Use the mouse to tur n off the computer, unp lug and reconne ct the keyboard to the back of your computer, and then r estart your computer.
Keyboard and mouse (wireless) Symptom Possible solution Wireless keyboard or mouse does not work or is not detected. ● Ensure that you are using the wireless keyboard or wireless mouse with in range of the receiver, approximately 3 meters (10 f eet) for normal u se, and within 30 cm (12 inches) during initial setup or for re -synchronization.
Speakers and sound Symptom Possible solution No sound is produced. 1. From the Start screen, type c , select Control Panel , and then select System a nd Security . 2. Under Action Center , select Troubleshoo t common computer probl ems , and then select Troubleshoo t audio playback .
Symptom Possible solution I cannot connect to the Internet. 1. From the Start screen, type c , and then s elect Control Panel . 2. Under Network and Intern et , select Connect to the Internet . Verify that you are using the proper cables for your In ternet connection type.
Software troubleshooting To repair software problem s, try these methods: ● Turn the computer off completely and then tu rn it on again. This is the easiest (and sometimes the best) wa y. ● Update the drivers (see Updati ng de vice drivers, following) .
Software program and hardware driver reinstallation If any of your factory-install ed software programs or hardware drivers are damaged, you can reinstall them by using the Reco very Manager program (select mod els only).
6 Support information Ways to get help Easy to reach. Easy to us e. Award-winn ing HP Customer Suppo rt is our promise to help you get the most from your compu ter. Whether with to ols located on your compute r, from information on the web, by ph one, or through your local retailer, you’ll find what you need.
Where to get help 1. Use Windows Help and Sup port for help with hardware a nd software questions. From the Start screen, type h , and then select Help and Support . 2. Use Support Assistant. From the Start screen, type h , and then select HP Support Assistant .
Customer support for repairs If your computer needs to be repair ed or to have parts replaced, you have two choices: ● You can easily replace many of your computer part s that are considered consume r replaceable. T his is the fastest meth od of repair, as many times we can se nd the part directly to your home or business in a few days.
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Printed in The power to ma ke a change Thank you for your purchase. H P is dedicated to pr oducing the highest quality, best performing, and easi est to use computers in the world. HP also designed this product with the environmen t in mind. But to reduce its impact even further, we need your help.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il HP (Hewlett-Packard) 20-B013W è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del HP (Hewlett-Packard) 20-B013W - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso HP (Hewlett-Packard) 20-B013W imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul HP (Hewlett-Packard) 20-B013W ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il HP (Hewlett-Packard) 20-B013W, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del HP (Hewlett-Packard) 20-B013W.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il HP (Hewlett-Packard) 20-B013W. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo HP (Hewlett-Packard) 20-B013W insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
