Manuale d’uso / di manutenzione del prodotto 960 del fabbricante Gateway
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i Contents 1 Checking Out Your Gateway Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Back . . . . . .
ii Creating a n emergen cy repair diskette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Keeping a reco rd of system configurati on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 System a dministratio n . . . . . . . .
iii CD drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 2 Cleaning CDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 3 Diskette drive .
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1 1 Chec king Out Yo u r G a t e w a y Ser ver Read th is chapter to learn: ■ Where drives, ports, jacks, and co ntrols are located ■ Where system board components are located ■ What he lp resou.
2 Chapter 1: Checking Ou t Your Gatewa y Server www .gatew a y .co m Fr ont CD drive USB por ts Disk ette driv e P ower b utton Addi tion al dr ive ba ys Reset b utton Key l o ck Cov er release latch .
3 Front www .gatew a y .co m Hot-s wa p drives PCI card f an.
4 Chapter 1: Checking Ou t Your Gatewa y Server www .gatew a y .co m Bac k Mouse port Serial port P owe r connecto r LAN jac k (RJ-45) USB por ts Pa ra l l e l p o r t Card retentio n cove r leve r Mo.
5 Interior www .gatew a y .co m Interior Rear fan Card retent ion co ver relea se latch Full-le ngth card retention c lip SCSI bac kplane Cab le cli p RAI D ba y fa n PCI card f an Cable clip.
6 Chapter 1: Checking Ou t Your Gatewa y Server www .gatew a y .co m System boar d Left side Proc essor 1 Proc essor 2 64-bit PCI card slots 32-bit PCI card slot Rear f an connec tor.
7 System boa rd www .gatew a y .co m Right side F ront panel conne ctor Main p ower conn ector V oltag e regulator slo t 2 Disk ette driv e con nector V oltag e regulator slo t 1 Memor y module s lots.
8 Chapter 1: Checking Ou t Your Gatewa y Server www .gatew a y .co m Getting Help In addition to y our operating system’ s documentation, yo u can use the following informa tion resourc es to help you use your server .
2 9 Setting Up Y our Ser ver Read thi s chapter to le arn how to: ■ Use your serv er safely ■ Start and turn off your server ■ Restart (reboot) your server.
10 Chapter 2: Setting Up Y our Serve r www .gatew a y .com Setting up the har dware T o make sure that your working environment is safe: ■ Use a clean, dry , flat, stabl e surf ace fo r your serve r . Al low at least 6 inc hes at the rear of the serv er for cabling and air circulation.
11 Prot ecti ng fr om pow er so urce p robl ems www .gatew a y .com Pr otecting from po wer sour ce pr ob lems Surge protectors, line conditioners, and uninterruptible power supplies can help protect your server against power source pro blems.
12 Chapter 2: Setting Up Y our Serve r www .gatew a y .com Line conditio ners A line conditioner protects your server from the small fluctuations in voltage from an electrical suppl y . Most serv ers can handle this variation, called line noise, without pro blems.
13 Starting y our server www .gatew a y .com Star ting y our ser ver Before you start your server for the first time: ■ Make sure that the server an d monitor are plug ged into a power outlet or surge protector and that th e surge protector (if you are usin g one) is turned on.
14 Chapter 2: Setting Up Y our Serve r www .gatew a y .com If nothing happens when yo u press the power button: ■ Make sure that the power cord is plugged in securely and that your surge protector (if you a re using one) is plugged in and turned on.
15 Turn ing off your s erver www .gatew a y .com T urning off y our ser ver Every time you turn off your server , first shut down the operating s ystem. Y ou may lose data if you d o not follow the correct procedure. T o turn off the server: 1 In W indow s 2000 Server , click Start , then click Shut Down .
16 Chapter 2: Setting Up Y our Serve r www .gatew a y .com Restar ting (rebooti ng) y our ser ver If your ser ver does not respond to key board or mouse input, you may have to close programs that are not responding. If closing unresponsive programs does not restore your server to normal operation, you may have to restart (reboot) your serv er .
17 Setting u p the operatin g system www .gatew a y .com Setting up the operating system If you ordered your server with the operating system already installed by Gateway , W indows 2000 Ser ver is completely insta lled and the basic settings are already con figured.
18 Chapter 2: Setting Up Y our Serve r www .gatew a y .com.
3 19 Maintaining Y our Ser ver Read thi s chapter to le arn how to: ■ Care for your server ■ Protect your server from viruses ■ Manage hard drive space ■ Clean your ser ver ■ Prepare for sys.
20 Chapter 3: Maintaining Y our Serv er www .gatew a y .com Caring f or y our ser ver T o extend the life of your server: ■ Be careful not t o bump or drop your server , and do not put any objec ts on top of it. Th e case, although strong, is not ma de to support extra weight.
21 Caring fo r your server www .gatew a y .com Maintenance ta sk Immediately after pur chase Weekl y When needed See... Chec k f or viruses X X page 2 2 Clean up hard driv es X X page 24 Scan hard dri.
22 Chapter 3: Maintaining Y our Serv er www .gatew a y .com Pr otecting y our serv er fr om viruses A virus i s a program that attac hes itself to a file on a co mputer, then spreads from one computer to another . Viruses can damage data or ca use your server to malfunction.
23 Managing h ard drive space www .gatew a y .com Mana ging har d drive space Chec king har d drive space If your server is running an o perating system o ther than W indows 2000 Server , see the operating system’ s documentation for instructions on checkin g hard drive spac e.
24 Chapter 3: Maintaining Y our Serv er www .gatew a y .com Using Disk Cleanup Delete unneeded files, such as temporary Windows files, to free hard drive s p a c e .
25 Managing h ard drive space www .gatew a y .com 3 Click the To o l s tab. 4 Click Check No w . 5 Click the options to use, then click Start . For help, press F1 . W indows checks the drive for errors. This process may take several minutes. 6 Correct any problems that are foun d by following the on-screen instructions.
26 Chapter 3: Maintaining Y our Serv er www .gatew a y .com Defragmenting th e hard drive When working with fi les, your operatin g system divides the file information into pieces and stor es them in different places on the hard drive. This is called fragmentati on , and it is normal.
27 Managing h ard drive space www .gatew a y .com 3 Click the To o l s tab. 4 Click Defragment Now . 5 Click Action , then click Defragment . Disk Defragmenter shows its progress on the screen. When finished, Disk Defragmenter asks if you want to qui t the program.
28 Chapter 3: Maintaining Y our Serv er www .gatew a y .com Cleaning y our ser ver Keeping your ser ver clean and th e vents free from dust helps keep your ser ver performing at i ts best.
29 Cleaning y our server www .gatew a y .com Cleaning the keyboar d Y ou should clean the keyboard occasionally by using an aerosol can of air with a narrow , straw-like extension to remove dust and lint trapped under the keys. If you spill l iquid on the keyboard, turn off your server and turn the keyboard upside down.
30 Chapter 3: Maintaining Y our Serv er www .gatew a y .com Cleaning the mouse If the mouse pointer begins moving erratically across the screen or becomes difficult to control precisely , cleaning the mouse will likely improve its accuracy . If you have an opt ical mouse, clean the mouse by wipi ng the bottom of the mouse with a clean clot h.
31 Cleaning y our server www .gatew a y .com 4 Clean the mouse rollers with a cotton swab dip ped in isopropyl alcohol. 5 Replace the mouse ball and lock the retaining ring into pl ace.
32 Chapter 3: Maintaining Y our Serv er www .gatew a y .com Preparing f or system reco ver y Y ou should take precautions tha t will make it easier to reinsta ll or repair your operating system if system fil es become corrupted. These precautions make it easier to restart your server and rec over damaged files.
33 Prepa ring for sy stem recov ery www .gatew a y .com T o create an emergenc y repair diskette in Windows 2000 Ser ver: 1 F o r m a t o n e 3 . 5 - i n c h 1 . 4 4 M B d i s k e t t e a n d i n s e r t i t i n t o y o u r s e r v e r ’ s diskette drive.
34 Chapter 3: Maintaining Y our Serv er www .gatew a y .com 5 Click Backup Now . The Backup window opens. 6 Click Emergenc y Repair Disk . The Emergency Repair Di skette di alog b ox op ens. 7 Click Also back up the registry to the repair di rectory , then click OK .
35 Prepa ring for sy stem recov ery www .gatew a y .com K eeping a re cor d of system configura tion Recording y our operating system c onfigurat ion Some operating systems let you print a summary of the configuratio n of your server and the memory allocation.
36 Chapter 3: Maintaining Y our Serv er www .gatew a y .com System administration Mana g eX Event Mana ger ManageX l ets you manage mul tiple compu ters on a W indows 2000 Server or Novell Netware network from a sing le window , then implement co mmands and policies across the n etwork with a single actio n.
37 System a dministr ation www .gatew a y .com 3 Select the password to set according to the following table. 4 T y pe the password and press E NTER , th en type it ag ain and pr ess E NTER .
38 Chapter 3: Maintaining Y our Serv er www .gatew a y .com Using y our Serv er Companion CD Y ou can use your Server Comp anion CD to : ■ Ins tall ha rdwa re d riv ers ■ Install programs ■ View server document ation Instructions for using the CD are provid ed in Using Y o ur Server C ompanio n CD .
4 39 Installing Components Read thi s chapter to le arn how to: ■ Open and close the ser ver case ■ Ins tall d riv es a nd me mor y mo dul es ■ Install expansion cards ■ Install processors and.
40 Chapter 4: Installing Co mponents www .gatew a y .com Preparing to install components Selecting a place to work W o r k o n y o u r s e r v e r i n a n a r e a t h a t : ■ Is clean (avoid dusty a.
41 Preve nting static electrici ty dischar ge www .gatew a y .com Pre venting static electricity disc har g e The components inside yo ur server are extremely sensitive to static electricity , also known as electr ostati c disch arge (ESD).
42 Chapter 4: Installing Co mponents www .gatew a y .com Opening the server case Because the components inside your serv er are extremely sens itive to static electricity , make sure that you follow the instructio ns at the beginning o f this chapter t o avoid stat ic electric ity damage .
43 Opening the serv er case www .gatew a y .com 5 For more stability , place the server on its side. 6 Loosen the three captive th umbscrews that secure the side pa nel to the server . 7 Slide the side panel to ward the front of the case about ½ inch, th en lift the panel away from the server .
44 Chapter 4: Installing Co mponents www .gatew a y .com 8 If your server has an air duct, pull the tab on the rig ht until it releases the duct from the serve r , then lift the duct away from the ser ver .
45 Closing the server case www .gatew a y .com Closing the ser ver case T o close the server case: 1 For more stability , set the server case on its side. 2 Make sure that all of the in ternal cables are arranged inside the case so they will not be pin ched when you close the case.
46 Chapter 4: Installing Co mponents www .gatew a y .com 7 Align the notch in the bottom of the front cover with the rail on the front of the case, then swing the cover against the case. 8 Lock the front cover . 9 Reconnect the power cord and all other cables.
47 Installi ng driv es www .gatew a y .com Installing drives Y our serv er’ s basic config uration includes one CD drive and one 3 .5-inch diskette drive. Two additional 5. 25-inch drive bays a re also provid ed for more drives. Y our ser ver can have up to eight SCSI hard drives in the hot-swap bay behind the fron t access door .
48 Chapter 4: Installing Co mponents www .gatew a y .com ■ If cable-select is available ( drive assignments will be marked on the cable), the IDE cable assigns the master/slave positions to the driv es it connects. Y ou can override these assignments using the jumpers on the drives.
49 Installi ng driv es www .gatew a y .com If you are adding a new driv e, remove th e bay’s 3.5-inch d rive adapter . T o remove the adapter , press and hold the two locking clips against the adapter , then pull it out of the server . 4 Press the drive bay face plate release tabs inward, then pull the face plate away from the front cover .
50 Chapter 4: Installing Co mponents www .gatew a y .com 5 If you are adding a 3.5-inch hard drive, use the screws that came with your hard drive to secure the d rive to the 3.
51 Installi ng driv es www .gatew a y .com If you are replacing the 3.5-inch drive adapter with a new 5.25-inch drive, remove the two screws connecting each mounting rail to th e adapter , remove the rails, then atta ch the rails to the sides of your new drive.
52 Chapter 4: Installing Co mponents www .gatew a y .com 7 If y ou a re rep laci ng a d rive , di sconnect the old drive’ s ca bles. 8 Press the old drive ’ s release latches against the drive , then pull the drive out of the bay . If you are removing a drive from one of the top two bays, first remove the 3.
53 Installi ng driv es www .gatew a y .com 9 Remove the screws that secure the mo unt ing rails to the old drive, then use the screws to attach the rails to the new d rive. Screws for mounting th e rails onto most tape driv es are stored in the case near the full-lengt h card retention clips.
54 Chapter 4: Installing Co mponents www .gatew a y .com 11 Slide the new drive into the drive bay until the drive rails snap into place. 12 Connect the drive cables following the instructions in the drive’ s documentation . 13 Follow the instructions in “Closing the server case” on page 45 .
55 Installi ng driv es www .gatew a y .com Installin g a har d drive Use this proced ure to add or re place hard drives in the hot-swap ba y . Y our ser ver supports up to eight 1-inch high 3 .5-inch SCA SCSI ha rd drives. Y ou can purc hase additional SCSI dr ives through your Gateway sales representative.
56 Chapter 4: Installing Co mponents www .gatew a y .com 3 Pull the drive tray’ s lever away from the server , then pull th e tray straight out of the server . 4 If you are replacing a hard drive, remo ve the four s crews that secure the hard drive to the drive tray , then remo ve the drive from the tray .
57 Installi ng driv es www .gatew a y .com 5 Line up the screw holes in the new d riv e with the holes in the side of the drive tray , then secure the drive to the tray with the four screws you removed in Step 4 . 6 Make sure that the tray’ s release le ver is op en, then slide the new drive into the empty ho t-swap bay .
58 Chapter 4: Installing Co mponents www .gatew a y .com Installing memor y When you upg rade your server memor y , make sure that you install the c orrect type of memory module for your server . Y our ser ver uses PC2100 DDR SDR AM registered ECC DIMM memor y .
59 Inst alling me mory www .gatew a y .com T o install or replace memor y: 1 Follow the instructions in “Preventing static electricity discha rge” on page 41 . 2 Follow the instructions in “Opening the server cas e” on page 42 . 3 Pull the plastic tabs away from the sides of the memory module slot.
60 Chapter 4: Installing Co mponents www .gatew a y .com Installing PCI expansion car ds Y our serv er uses the PCI-X bus. Use the following chart to determine the PCI slot you should install your exp ansion card into. PCI slot Description 1 Alwa ys runs at 64 -bit/66 MHz.
61 Insta lling PCI exp ansion car ds www .gatew a y .com T o replace, add, or reseat a PCI expansion card: 1 Follow the instructions in “Preventing static electricity discha rge” on page 41 . 2 Follow the instructions in “Opening the server cas e” on page 42 .
62 Chapter 4: Installing Co mponents www .gatew a y .com 5 Pull the card retention cover’ s release lever , then swing the retention c over away from the expa nsion cards. 6 If you are replac ing a card, remove the old expansion card. Y ou can slightly seesaw the card end-to-end to loo sen the card, but do not bend the card sideways.
63 Insta lling PCI exp ansion car ds www .gatew a y .com 8 Push the card retention cover against th e expansion cards unt il the retention cover clicks into place under the release lever . - OR - Press on the c ard retention cover lever on t he back of the server unti l the lever is flush with th e back of the case.
64 Chapter 4: Installing Co mponents www .gatew a y .com 9 If you are installing a full-length card, press down on the card retention clip to secure the end of the card. 10 Connect any cables to t he card following the instructions in t he card documentation .
65 Install ing a proces sor www .gatew a y .com Installing a pr ocessor The server is compatibl e with Intel ® Xeon processors with 512 KB cache . The server automatically detects the processors each time you turn on the server . Whenever you install new proc essors, you should first install the most c urrent version of the BIOS.
66 Chapter 4: Installing Co mponents www .gatew a y .com 4 If your server has a passiv e heat sink, pres s down on the heat sink locking lever on each side, push them slightly awa y from t he heat si nk, the n lift the levers out of the way .
67 Install ing a proces sor www .gatew a y .com 6 Press down on the processor locking leve r , push it sligh tly away from the processor , then rotate the lev er a full 135° to release the processor . 7 Remove t he old processor . 8 Install the new processor into the processor socket.
68 Chapter 4: Installing Co mponents www .gatew a y .com 12 If your heat sink has a fan, plug the fan into the connect or on the system board next to the heat sin k. 13 If you have i nstalled a new processor into the lower (processor 2) slot for the first time, you also need to install a vol tage regulator for the processor .
69 Installi ng a voltag e regulat or www .gatew a y .com Installing a v oltage regulator T o install a v oltage regulator: 1 Follow the instructions in “Preventing static electricity discha rge” on page 41 . 2 Follow the instructions in “Opening the server cas e” on page 42 .
70 Chapter 4: Installing Co mponents www .gatew a y .com Replacing the po wer suppl y T o replace the power s upply: 1 Follow the instructions in “Preventing static electricity discha rge” on page 41 . 2 Follow the instructions in “Ope ning the server cas e” on page 42 .
71 Replaci ng the power s upply www .gatew a y .com 6 Remove the two screws that secure the power supply tray to the case. 7 Slide the power supply tray out of the ca se.
72 Chapter 4: Installing Co mponents www .gatew a y .com 9 Secure the new power su pply to the tray with the s ix screws you removed. 10 Insert the new power supp ly’ s cables into the case from the back, then slide the new power supply into the case.
73 Repl acing the SCS I backpl ane www .gatew a y .com Replacing the SCSI bac kplane Y o u r s e r v e r ’ s h o t - s w a p c a g e c a n h o l d f o u r S C S I d r i v e s .
74 Chapter 4: Installing Co mponents www .gatew a y .com 6 Slide the hot-swap cage out about t wo inches from the case..
75 Repl acing the SCS I backpl ane www .gatew a y .com 7 From inside the case, remove the po wer , SCSI, and manageability cables from the backplane. Th e manageability cable connector is v isible after removing the SCSI and power cables. 8 Remove the hot-swap cage completely from the server .
76 Chapter 4: Installing Co mponents www .gatew a y .com 9 Loosen the captive thum bscrew that secures the backplane to th e hot-swap cage. Thum bscrew.
77 Repl acing the SCS I backpl ane www .gatew a y .com 10 Slide the backplane up slightly , then lift it away from the ho t-swap cage. 11 Place the new backplane ont o the hot-swap cage, then tighten the thumbscrew . 12 Slide the hot-swap cage pa rt-way into the hot-swap b ay .
78 Chapter 4: Installing Co mponents www .gatew a y .com 15 Reinstall th e fan. 16 Install each of the drives back into the hot-s wap cage. Make sure that you replace the drives in the correct order by referring to y our notes from Step 4 . 17 Follow the instructions in “Closing the server case” on page 45 .
79 Replacing th e system boa rd www .gatew a y .com Replacing the system boar d T o replace the system board: 1 Follow the instructions in “Preventing static electricity discha rge” on page 41 . 2 Follow the instructions in “Opening the server cas e” on page 42 .
80 Chapter 4: Installing Co mponents www .gatew a y .com 10 Remove the system board tray’ s thumbscrew on the back of the case. 11 Slide the tray toward the fro nt of the case. If the tray is difficult t o move, push on the rear port panel for added leverage.
81 Replacing th e system boa rd www .gatew a y .com 12 Lift the tray away from the case. 13 Insert the new system board tray into the ca se, then slide the tray toward the back of the case. 14 Tigh ten the system board tray thumbscrew on the back of the c ase.
82 Chapter 4: Installing Co mponents www .gatew a y .com Replacing a fan The pictures in this procedure show the hot-swap bay fan. All case fans can be replaced in the same man ner . T o replace a fan: 1 Follow the instructions in “Preventing static electricity discha rge” on page 41 .
83 Replac ing a fan www .gatew a y .com 5 Insert the new fan’ s mount ing posts into the fan mounting sl ots, then slide the fan down unti l it snaps int o place. 6 Reconnec t the fan to the system board. 7 Follow the instructions in “Closing the server case” on page 45 .
84 Chapter 4: Installing Co mponents www .gatew a y .com Replacing the CMOS batter y If the server clock does not keep ti me or the settings in th e BIOS Setup uti lity are not saved when you turn off the ser ver , replace the CMOS ba ttery with an equivalent battery .
85 Replaci ng the CMOS ba ttery www .gatew a y .com 6 Locate the old batt ery on the system board and note its orientation. Y ou will need to install the new ba ttery the same way .
86 Chapter 4: Installing Co mponents www .gatew a y .com 7 Push the bat ter y retenti on clip away from the battery until the battery lifts up. Y ou can use a screwdriver to help lift the battery .
5 87 Using the BIOS Setup Utility Read thi s chapter to le arn how to: ■ Open the BIOS S etup utility ■ Update the BIOS ■ Reset the BIOS settin gs to their factory defaults ■ Reset the BIOS pa.
88 Chapter 5: Using the B IOS Setup Uti lity www .gatew a y .com Opening the BIOS Setup utility The BIOS Setup uti lity stores basic setti ngs for your server . These settings incl ude basic hardware configuration, resource settings, and password security .
89 Updating the BIOS www .gatew a y .com Updating the BIOS If you need a new version o f the BIOS, you can download the BIOS update from Gateway , then install th e new version from a diskette. T o update the BIOS: 1 Print the appendix for BIOS Settings in this guide.
90 Chapter 5: Using the B IOS Setup Uti lity www .gatew a y .com Resetting the BIOS The Clear BIOS j umper on the system boar d lets you clear all BIOS Setup settings and return them to the fa ctory defaults. T o reset the BIOS: 1 Print the appendix for BIOS Settings in this guide.
91 Resettin g the BIOS www .gatew a y .com 8 Remove the jumper across p ins 2-3 of j umper JP7, then place the jumpe r across pins 1-2. Th e BIOS memory is clea red. 9 Place the jumper back on to pins 2-3. 10 Close the case by following the instructions in “Closing the ser ver case” on page 45 .
92 Chapter 5: Using the B IOS Setup Uti lity www .gatew a y .com.
6 93 T r oub leshooting Read thi s chapter to le arn how to: ■ Interpret error messages and code s ■ T roubleshoot ■ Get telephone support and training If the suggestions in th is chapter do not correct the prob lem, s ee “ T elephone support” on page 1 17 for more information about h ow to get help.
94 Chapter 6: Troubleshoo ting www .gatew a y .com Safety guidelines While troubleshooting your serv er , follow these safety guidelines: ■ Never remove the side panel while your server is turned on and while the modem cable an d the power cord are connec ted.
95 Error m essages www .gatew a y .com Err or messages These messages often indicate proc edural errors such as typing an incorrect keystroke or trying to sa ve a file to a write-prot ected diskette. Some messages, how ever , m ay ind icat e a p robl em th at re quire s fur the r tr oubl esho otin g.
96 Chapter 6: Troubleshoo ting www .gatew a y .com Diskette read failed - press F1 to retry boot ■ Make sure that the startup diskette contains the command.com file. ■ Open the BIOS Setup utility , then make sure that your drive or controller is configured correctly .
97 Error m essages www .gatew a y .com In valid partit ion tabl e ■ The master boot record may be corru pt. For troubleshooting informa tion, see “The maste r boot record is corrupted” on page 106 . In valid pas sw ord ■ Enter your password again.
98 Chapter 6: Troubleshoo ting www .gatew a y .com Non-system dis k or disk err or ■ Eject the diskette, then press E NTER . ■ If the diskette is bootable, check it for errors with an error-checking progr am. ■ For trou ble shooti ng i nfor mati on, see “Y ou ne ed to troubleshoot an IDE h a r d d r i v e ” o n p a g e 1 0 7 .
99 Trou bleshoot ing www .gatew a y .com T r oubleshooting Fir st steps T ry th ese s tep s fi rst bef ore go ing to the following sections: ■ Make sure that the power co rd is connected to your server and an AC outlet and that the AC outlet is s upplying power .
100 Chapter 6: Troubleshoo ting www .gatew a y .com Battery replacement If you have probl ems after installing a new CMOS battery , try each of the following items, closing the case and restarting the.
101 Trou bleshoot ing www .gatew a y .com A PCI expansion card (for example, a RAI D controller) can a lso issue audible errors by itself, usually consis ting of on e long tone followed by a series of short tones. For more information on the beep cod es issued, check the documentation for that devic e.
102 Chapter 6: Troubleshoo ting www .gatew a y .com BIOS The settings in the BIOS Setup utility are not retained ■ Replace the CM OS battery . For more information, see “ Replacing the CMOS battery” o n page 84 . CD driv e Y our server does not recognize a CD or the CD drive ■ Make sure that the CD la bel is facing up, t hen try again.
103 Trou bleshoot ing www .gatew a y .com Y our CD dri ve tra y does not open ■ Press a straightened paper c lip wire in to the CD drive’ s manual eject hole. The drive tray opens. ■ If this problem happens frequently wh ile the server is turned on, the drive may be defec tive.
104 Chapter 6: Troubleshoo ting www .gatew a y .com ■ Delete unnecessary files on the diskette and try again. ■ T ry a differe nt diskette. Occasionally diskettes are fl awed and cannot be rea d by t he disk ette driv e. ■ Run error-checking on the d iske tte.
105 Trou bleshoot ing www .gatew a y .com T o restore files that were deleted in Windows 2000 Server: 1 Double-c lick the Recyc le Bin icon. 2 Right-click the file you want to restore, then click Re store .
106 Chapter 6: Troubleshoo ting www .gatew a y .com Y our server does not recognize an IDE drive ■ Make sure that th e IDE connectors are enabled in the BIOS Set up utility . T o open the BIOS Setup utility , restar t your serv er , then press and hold F2 while your serv er restarts.
107 Trou bleshoot ing www .gatew a y .com T o repair the master boot r ecord: ■ At a DOS c ommand pr ompt, ty pe fdisk /mbr , then press E NTER . Y ou need to tr oubleshoot an IDE har d drive ■ Use the GWScan utility to test a hard drive’ s ability to read data a nd to measure seek times and transfer rates.
108 Chapter 6: Troubleshoo ting www .gatew a y .com Connecting to a Web si te takes too long Many fact ors can affect In ternet perf ormance: ■ Condition of the telephon e lines in your business ■.
109 Trou bleshoot ing www .gatew a y .com Memory Memory error s were detected during server start up ■ Open your ser ver and ma ke sure that the memory modules are inst alled co rrec tly . Fo r mo re i nform ati on, see “Insta lling memory” on page 58 .
110 Chapter 6: Troubleshoo ting www .gatew a y .com ■ Check for line noise (scratchy , crackling, or popping sounds). Line noise is a common p roblem that can c ause the modem to connect at a slow er rate, abort downloads, or even discon nect. The faster the modem, the less line noise it can tolerate and still work correctly .
111 Trou bleshoot ing www .gatew a y .com ■ If the modem shares the telephone line with an other device, make sure that the telephone line is not in use (for example, someon e is on the telephone, or another modem is in use). ■ Shut dow n and restart your ser ver .
112 Chapter 6: Troubleshoo ting www .gatew a y .com T o turn down the modem volume in Windows 2000 Ser ver: 1 Click Star t , Settings , then click Contr ol P anel . The Control Pan el window opens. 2 Double-c lick the Modem s icon. The Modems P ropert ies dialo g box opens.
113 Trou bleshoot ing www .gatew a y .com ■ Y ou demagnetize the screen using the monito r’ s degauss feature. For more information o n degauss, see the m onitor’ s documentati on.
114 Chapter 6: Troubleshoo ting www .gatew a y .com Po w e r Y ou press the power b utton, but the server does not turn on ■ If the power button LED is green, the serv er is turned on, but you may not be seeing an image on the monitor . For monitor troubleshooting, see “Monit or ” on page 112 .
115 Trou bleshoot ing www .gatew a y .com ■ Reinstall the printer driver . For more information, see your printer’ s documentation . Y ou receive a “Printe r queue is full” err or message ■ Make sure that the printer is n ot set to work offline.
116 Chapter 6: Troubleshoo ting www .gatew a y .com ■ If you have u pgraded your server from one processor to two, you may need to reconfigure your operating system so it recognizes the additional processor . For more information, see your o perating system’ s documentation .
117 Telep hone suppo rt www .gatew a y .com T elephone suppor t Bef ore calling Gate wa y T ech nical Support If you have a technic al problem with your server , follow t hese recommendations before c.
118 Chapter 6: Troubleshoo ting www .gatew a y .com T elephone support Gat eway offer s a w ide rang e of cu stome r se rvice , tec hni cal su ppor t, a nd information services.
119 Tutoring and training www .gatew a y .com T utoring and training Gateway's T echnical Support professionals cannot pr ovide hardware and software training.
120 Chapter 6: Troubleshoo ting www .gatew a y .com.
A 121 Ser ver Specifications The following specific ations are for the standard configuratio n. Y our server may contain optional equipment. All specifications are subject to ch ange.
122 Appendi x A: www .gatew a y .com System specifications Case size T ower: 7.75 × 18 × 17.5 inches (19.69 × 45.7 2 × 44.45 cm) Wei ght V ari es by co nfigu ration Fans 3 ch assis f ans (speed ad.
123 Syste m board sp ecifica tions www .gatew a y .com System boar d specifications Processor Dual 6 03-pin (E750 0) or 604-pin (E7501) soc ke ts 400 MHz (E7500) o r 400 MHz/533 MHz (E7 501) system bus Supports Intel Xeon CPU with 512 KB cache 1 VRM p er process or , 9.
124 Appendi x A: www .gatew a y .com Hardwa re Monitor Main logic board se nsors: ■ V olta ge sensor s ■ T e mper ature sen sors ■ Adapt ive fa n speed co ntrol an d fa n speed de tection.
125 Enviro nmental sp ecificat ions www .gatew a y .com En vir onmental specifications The following sp ecifications identify maximum environme ntal conditio ns.
126 Appendi x A: www .gatew a y .com Video specifications ■ DDC 2B suppo rt ■ Integrated 230 M Hz DAC ■ 4 MB memory (E7500) 8 MB memory (E7501) Resolution support Refresh Rate (Hz ) R e s o l u .
127 Electr onic sp ecificat ions www .gatew a y .com Electr onic specifications Memory map Interrupts The following table reflects a typi cal configuration, but you can chang e these interrupts. Use this info rmation to determine how to program each interrupt.
128 Appendi x A: www .gatew a y .com PCI interrupt r outing PCI interrupt routing in PIC mode 5U S B 6 Disk ette contro ller 7 P ara llel 8 Real-ti me cloc k 9A C P I S C I 10 11 12 Mouse c ontroller .
129 Additio nal spec ificatio ns www .gatew a y .com Ad ditional specifications For more information about yo ur server , such as memory size, hard drive size, and processor type, visit Gateway’ s eSup port page at support.
130 Appendi x A: www .gatew a y .com.
B 131 BIOS Settings Y ou can print this app endix, then record your custo m BIOS settings on t he printout. Only settin gs which can be changed are listed in this appendix. For a complete list of viewable BIOS settings, run the BIOS Se tup utility . T o view all BIOS settings: 1 Restart your serve r .
132 Appendi x B: BI OS Setting s www .gatew a y .com BIOS menu BIOS submenu Settin g Value Main Syst em Time System Date Adv anced Pl ug & Pla y O/S Reset Config Data SuperIO Config uration OnBoar.
133 www .gatew a y .com DMA Mode S. M. A. R .T . 32Bit Data T ransf er ARMD Emul ation T ype IDE Config urat ion: Seco ndar y ID E Maste r Ty p e LBA/Lar ge Mode Bloc k (Multi- Sector T ransf er) PIO Mode DMA Mode S.
134 Appendi x B: BI OS Setting s www .gatew a y .com Onboa rd SCSI Contr oller OnBoard V GA De vice Legacy USB Support Remote Access Config uration Remote Acc ess P ower P ower Button Mode AC Powe r F.
C 135 Saf ety , Regulator y , and Legal Inf ormation Impor tant safety inf ormation Y our Gateway system is desi gned and tested to meet the latest standards for safety of in formation technolog y equipment.
136 Appendi x C: Safety , Regulatory, a nd Legal Inf ormation www .gatew a y .com ■ If your computer h as a voltage selector switch, make s ure that the switch is in the proper posi tion for your area. The voltage selector switch is set at the facto ry to the correct voltage.
137 www .gatew a y .com Regulator y compliance statements United State s of A merica Federal Communicati ons Commission (FCC) Unintentional emitter per FCC Part 15 FCC Part 15 Class A St atement The s.
138 Appendi x C: Safety , Regulatory, a nd Legal Inf ormation www .gatew a y .com If this devic e causes harm to the telephone netwo rk, the telephone company will not ify you in advance that temporary discontinuance of service may be required. The telephone company may request that you disconnect the equipment until the p roblem is resolved.
139 www .gatew a y .com The Ringer Equivalence Number (REN) is used to determine the number of devices which may be connected to the telephone line. Excessive RENs on a telephone line may result in the devices not ringing in respo nse to an incoming c all.
140 Appendi x C: Safety , Regulatory, a nd Legal Inf ormation www .gatew a y .com Canada Industry Canada (IC) Unintentional emitter per ICES-00 3 This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus as s et out in the radio interf erence regulat ions of Industry Canada.
141 www .gatew a y .com Laser saf ety statement All Gateway syst ems equipped with CD and DVD d rives comply with the ap propriate safety standards, includin g IEC 825. The laser devices in these com ponents are classified as “Cl ass 1 Laser Products ” under a US Department of Healt h and Human Services (DHHS) Radiation Performance Standard.
142 Appendi x C: Safety , Regulatory, a nd Legal Inf ormation www .gatew a y .com Notices Copy right © 2003 Gatewa y , Inc. All Rights Reserved 14303 Gatewa y P lace P ow ay , CA 92064 USA All Rights Reser ved This publication is protected by cop yright and all rights are reser ved.
143 Index Numerics 3.5-inch d rive adap ter 49 5.25-in ch drive installing 48 location 2 A accessories safety precautions 136 add-in ca rd see card adding CD driv e 48 diskette drive 48 expa nsio n ca.
144 CD cleani ng 103 Server C ompani on 38 troubleshooting 102 CD driv e installing 48 location 2 troubleshooting 102 cleani ng CD 103 computer exterior 28 keyboard 29 mouse 30 screen 29 tape drive 29.
145 diskette 2 , 48 hard drive 55 hot-swap 55 installing 47 installing 5.25- inch 48 installing CD 48 installing dis kette 48 installing hard drive 55 installing hot-swap 55 installing SCS I 55 RAID 3.
146 connecto rs 7 drive configuration 47 IDE cables 47 IDE connector location 7 indicators 2 , 14 installing 5.25-in ch drive 48 add-in ca rd 60 backplane 73 battery 84 card 60 CD driv e 48 diskette d.
147 troubleshooting 109 messages 95 modem connecti on speed 110 troubleshooting 109 monitor adjustin g 14 cleani ng 29 port 4 troubleshooting 112 motherboa rd see system board mouse cleani ng 30 port .
148 see memory rear fan 4 , 5 rebooting server 16 recovering BIOS 89 system 32 Recyc le Bin 105 removing 5.25-in ch drive 48 add-in ca rd 60 backplane 73 battery 84 card 60 CD driv e 48 cover panel s .
149 card 6 memory 7 processor 6 voltage regulator 7 specifications 122 , 129 electronic 127 environmental 125 system board 123 video 12 6 starting server 13 startup diskettes 32 static electricity 41 .
150 screen area 112 SCSI dr ive 106 technical sup port 117 tele phon e supp ort 117 video 11 2 Web site connection sp eed 108 turning off server 15 turning on server 13 U uninterr uptible pow er suppl.
A MAN 960 SYS GDE R1 12/02.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Gateway 960 è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Gateway 960 - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Gateway 960 imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Gateway 960 ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Gateway 960, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Gateway 960.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Gateway 960. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Gateway 960 insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
