Manuale d’uso / di manutenzione del prodotto VigorIPPBX 2820 del fabbricante Draytek
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Vigor IPPBX 2820 Series User’s Guide Version: 2.6 Based on Firmware Version: V3.5.5 Date: 21/03/2011.
VigorIPPBX 2820 Series User’s Guide ii Copyright Information Copyright Declarations Copyright 2011 All rights reserved. This pub lication contains information that is protected by copyright.
VigorIPPBX 2820 Series User’s Guide iii European Community Declarations Manufacturer: DrayTek Corp. Address: No. 26, Fu Shing Road, HuKou Townsh ip, HsinChu Industrial Park, Hsin-Chu County, Taiwan 303 Product: Vigor IPPBX 2820 DrayTek Corp.
VigorIPPBX 2820 Series User’s Guide iv T T a a b b l l e e o o f f C C o o n n t t e e n n t t s s Chapter 1: Pref ace ............................................................................................................. 1 1.1 Web Conf iguration Bu ttons Explanation .
VigorIPPBX 2820 Series User’s Guide v 4.1 Create a LAN-to-LAN Connection Betw een Remote Office and Headquarter ..................... 49 4.2 Create a Remote Dial-in User Connecti on Between the T elework er and Headquarter ........ 57 4.3 QoS Setti ng Exam ple .
VigorIPPBX 2820 Series User’s Guide vi 5.4 Fire wall ................................................................................................................... ............. 185 5.4.1 Basics for Fire wall....................................
VigorIPPBX 2820 Series User’s Guide vii 5.12.5 PBX Status .............................................................................................................. ... 317 5.13 Wirele ss LAN .....................................................
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VigorIPPBX 2820 Series User’s Guide 1 C C h h a a p p t t e e r r 1 1 : : P P r r e e f f a a c c e e VigorIPPBX 2820, an ADSL router with IPPBX feature, provides policy-based load-balance, fail-ove.
VigorIPPBX 2820 Series User’s Guide 2 1 1 . . 2 2 L L E E D D I I n n d d i i c c a a t t o o r r s s a a n n d d C C o o n n n n e e c c t t o o r r s s Before you use the Vigor router, please ge t acquainted with the LED indicators and connectors first.
VigorIPPBX 2820 Series User’s Guide 3 1 1 . . 2 2 . . 1 1 F F o o r r V V i i g g o o r r I I P P P P B B X X 2 2 8 8 2 2 0 0 LED Status Explanation Blinking The router is powere d on and running no rmally. ACT (Activity) Off The router is powe red off.
VigorIPPBX 2820 Series User’s Guide 4 On The port is connected. Off The port is disconnected. Left LED (Green) Blinking The data is transmitting. On The port is connected with 100Mbps. LAN 2/3/4 Right LED (Green) Off The po rt is connected with 10Mbps.
VigorIPPBX 2820 Series User’s Guide 5 1 1 . . 2 2 . . 2 2 F F o o r r V V i i g g o o r r I I P P P P B B X X 2 2 8 8 2 2 0 0 n n LED Status Explanation Blinking The router is powere d on and running no rmally. ACT (Activity) Off The router is powe red off.
VigorIPPBX 2820 Series User’s Guide 6 Off It will be off if there is nothing connected. On The port is connected. Off The port is disconnected. Left LED (Green) Blinking The data is transmitting. On The port is conn ected with 1000Mbps. LAN 1(Giga) Right LED (Green) Off The po rt is connected with 10/100Mbps.
VigorIPPBX 2820 Series User’s Guide 7 1 1 . . 3 3 H H a a r r d d w w a a r r e e I I n n s s t t a a l l l l a a t t i i o o n n Before starting to configure the router, you have to connect your devices correctly. 1. Connect the ADSL interface to the external ADSL splitter with an ADSL line cable.
VigorIPPBX 2820 Series User’s Guide 8 Caution : Each of the Phone ports can be connected to an analog phone onl y. Do not connect the phone ports to the telephone wall jack.
VigorIPPBX 2820 Series User’s Guide 9 Note : ISDN Phone MUST be connected to ISDN port via an ISDN Phone Adapter. Do not connect the ISDN phone(s) to the ISDN port of the router directly for it cannot be used normally.
VigorIPPBX 2820 Series User’s Guide 10 3. Open File>>Add a New Computer . A welcome dialog will appear. Please click Next . 4. Click Local printer attached to this computer and click Next. 5. In this dialog, choose Create a new port Type of port and use the drop down list to select Standard TCP/IP Port .
VigorIPPBX 2820 Series User’s Guide 11 6. In the following dialog, type 192.168.1.1 (router’s LAN IP) in the field of Printer Name or IP Address and type IP_192.168.1.1 as the port nam e. Then, click Next . 7. Click Standard and choose Generic Network Card .
VigorIPPBX 2820 Series User’s Guide 12 9. Now, your system will ask you to choose right name of the printer that you installed onto the router. Such step can make correct driver loaded onto your PC.
VigorIPPBX 2820 Series User’s Guide 13 Note 1: Some printers with the fax/scanning or other additional fu nctions are not supported. If you do not know whether your printer is supported or not, please visit www.draytek.com to find out the printer list.
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VigorIPPBX 2820 Series User’s Guide 15 C C h h a a p p t t e e r r 2 2 : : C C o o n n f f i i g g u u r r i i n n g g B B a a s s i i c c S S e e t t t t i i n n g g s s For use the router properly, it is necessary for you to change the password of web configuration for security and adjust primary basic settings.
VigorIPPBX 2820 Series User’s Guide 16 3. Now, the Main Screen will pop up. Note: The home page will change slightly in accordance with the router you have. 4. Go to System Maintenance page and choose Administrator Password . 5. Enter the login password (the defa ult is blank) on the field of Old Password .
VigorIPPBX 2820 Series User’s Guide 17 2 2 . . 2 2 Q Q u u i i c c k k S S t t a a r r t t W W i i z z a a r r d d If your router can be under an environment with high speed NAT, the configuration provide here can help you to deploy and use the router quickl y.
VigorIPPBX 2820 Series User’s Guide 18 On the next page as shown below, please select the appropriate Internet access type according to the information from your ISP. Fo r example, you should select PPPoE mode if the ISP provides you PPPoE interface.
VigorIPPBX 2820 Series User’s Guide 19 If your ISP provides you the PPPoE connection, please select PPPoE for this router. The following page will be shown: User Name Assign a specific valid user name provided by the ISP. Password Assign a valid password provided by the ISP.
VigorIPPBX 2820 Series User’s Guide 20 2 2 . . 2 2 . . 2 2 1 1 4 4 8 8 3 3 B B r r i i d d g g e e d d I I P P Click 1483 Bridged IP as the protocol. Type in all the information that your ISP provides for this protocol. Click Next for viewing summary of such connection.
VigorIPPBX 2820 Series User’s Guide 21 2 2 . . 2 2 . . 3 3 1 1 4 4 8 8 3 3 R R o o u u t t e e d d I I P P Click 1483 Routed IP as the protocol. Type in all the information that your ISP provides for this protocol. After finishing the settings in this page, click Next to see the following page.
VigorIPPBX 2820 Series User’s Guide 22 2 2 . . 3 3 I I P P P P B B X X W W i i z z a a r r d d IPPBX Wizard can guide the user to configure th e required settings for this router within several steps. All the settings, also, can be configured by using IP PBX menu.
VigorIPPBX 2820 Series User’s Guide 23 Extension Group Number Type the number of extension for such group. Start Number of the extension Group Type the start extension number for such group. Number of extension in this group Type the total number of the extension for such group.
VigorIPPBX 2820 Series User’s Guide 24 2 2 . . 3 3 . . 2 2 S S I I P P T T r r u u n n k k S S e e t t u u p p This page allows you to set profiles for six SIP outside lines at one time. Profile Name Type a name for this profile for identifying. Domain/Realm Set the domain name or IP address of the SIP Registrar server.
VigorIPPBX 2820 Series User’s Guide 25 You can set 6 profiles for using in different conditions. Then click Next to access into next web page. 2 2 . . 3 3 . . 3 3 O O f f f f i i c c e e H H o o u u r r s s S S e e t t u u p p This page allows you to set office hours including starting point, ending point on duty day(s).
VigorIPPBX 2820 Series User’s Guide 26 When you finish the settings, click Finish to save the settings and exit the wizard..
VigorIPPBX 2820 Series User’s Guide 27 2 2 . . 4 4 S S e e r r v v i i c c e e A A c c t t i i v v a a t t i i o o n n W W i i z z a a r r d d Service Activation Wizard can guide you to set WCF (Web Content Feature) feature with a quick way.
VigorIPPBX 2820 Series User’s Guide 28 3. In the following page, please check the box of “I have read and accept the above Agreement” and click Next . 4. Setting confirmation page will be displayed as follows, please click Next . 5. Wait for a moment till the following page appears.
VigorIPPBX 2820 Series User’s Guide 29 6. Now, the web page will display the service th at you have activated according to your selection(s). The valid time for the free trial of these services is one month.
VigorIPPBX 2820 Series User’s Guide 30 2 2 . . 5 5 O O n n l l i i n n e e S S t t a a t t u u s s The online status shows the system status, W AN status, ADSL Information and other status related to this router within one page.
VigorIPPBX 2820 Series User’s Guide 31 Online status for Static IP (for WAN1) Online status for DHCP (WAN1).
VigorIPPBX 2820 Series User’s Guide 32 Online status for ISDN enabled Detailed explanation is shown below: Primary DNS Displays the IP address of the primary DNS. Secondary DNS Displays the IP address of the secondary DNS. LAN Status IP Address Displays the IP address of the LAN interface.
VigorIPPBX 2820 Series User’s Guide 33 RX Pkts Displays the total number of received packets at the ISDN interface. RX Rate Displays the speed of received octets at the ISDN interface. Up Time Displays the total uptime of the interface. AOC Displays the charge information of the interface.
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VigorIPPBX 2820 Series User’s Guide 35 C C h h a a p p t t e e r r 3 3 : : A A p p p p l l i i c c a a t t i i o o n n s s This chapter shows several scenarios for your reference to configure IP PBX for different purposes.
VigorIPPBX 2820 Series User’s Guide 36 3 3 . . 2 2 T T h h e e I I P P R R e e g g i i s s t t r r a a t t i i o o n n f f r r o o m m R R e e m m o o t t e e S S i i t t e e ( ( t t h h r r o o u u g g h h W W A A N N C C o o n n n n e e c c t t i i o o n n ) ) z The establishment through DSL Internet.
VigorIPPBX 2820 Series User’s Guide 37 3 3 . . 3 3 T T h h e e I I n n t t e e g g r r a a t t i i o o n n I I P P R R e e g g i i s s t t r r a a t t i i o o n n w w i i t t h h S S I I P P S S e e r r v v e e r r z The establishment through DSL Internet.
VigorIPPBX 2820 Series User’s Guide 38 3 3 . . 4 4 T T h h e e I I n n t t e e g g r r a a t t i i o o n n V V o o I I P P C C o o m m m m u u n n i i c c a a t t i i o o n n s s v v i i a a S S I I P P S S e e r r v v e e r r z The establishment through DSL Internet.
VigorIPPBX 2820 Series User’s Guide 39 3 3 . . 5 5 T T h h e e I I n n t t e e g g r r a a t t i i o o n n w w i i t t h h P P S S T T N N t t e e l l e e p p h h o o n n y y z The establishment through DSL Internet. z Flexible second WAN for back-up.
VigorIPPBX 2820 Series User’s Guide 40 3 3 . . 6 6 T T h h e e A A d d d d e e d d I I S S D D N N T T e e l l e e p p h h o o n n y y z The establishment through DSL Internet. z Flexible second WAN for back-up. z IP-based telephones are connected to LAN ports and set with ext.
VigorIPPBX 2820 Series User’s Guide 41 3 3 . . 7 7 T T h h e e I I n n t t e e g g r r a a t t e e d d I I S S D D N N l l i i n n e e z The establishment through DSL Internet. z Flexible second WAN for back-up. z IP-based telephones are connected to LAN ports and set with ext.
VigorIPPBX 2820 Series User’s Guide 42 3 3 . . 8 8 T T h h e e 4 4 B B C C h h a a n n n n e e l l s s o o f f T T w w o o I I S S D D N N L L i i n n e e s s z The establishment through DSL Internet. z Flexible second WAN for back-up. z IP-based telephones are connected to LAN ports and set with ext.
VigorIPPBX 2820 Series User’s Guide 43 3 3 . . 9 9 T T h h e e I I n n t t e e g g r r a a t t i i o o n n o o f f I I S S D D N N P P B B X X w w i i t t h h O O n n e e I I S S D D N N L L i i n n e e z The establishment through DSL Internet. z Flexible second WAN for back-up.
VigorIPPBX 2820 Series User’s Guide 44 3 3 . . 1 1 0 0 T T h h e e I I n n t t e e g g r r a a t t i i o o n n o o f f I I S S D D N N P P B B X X w w i i t t h h O O n n e e I I S S D D N N L L i i n n e e - - 2 2 z The establishment through DSL Internet.
VigorIPPBX 2820 Series User’s Guide 45 3 3 . . 1 1 1 1 T T h h e e D D e e p p l l o o y y m m e e n n t t o o f f I I S S D D N N P P B B X X a a n n d d P P S S T T N N N N e e t t w w o o r r k k z The establishment through DSL Internet. z Flexible second WAN for back-up.
VigorIPPBX 2820 Series User’s Guide 46 3 3 . . 1 1 2 2 T T h h e e I I n n t t e e g g r r a a t t i i o o n n o o f f I I S S D D N N T T e e l l e e p p h h o o n n y y a a n n d d P P S S T T N N N N e e t t w w o o r r k k z The establishment through DSL Internet.
VigorIPPBX 2820 Series User’s Guide 47 3 3 . . 1 1 3 3 T T h h e e I I n n t t e e g g r r a a t t i i o o n n o o f f I I S S D D N N T T e e l l e e p p h h o o n n y y , , P P S S T T N N N N e e t t w w o o r r k k a a n n d d V V o o I I P P C C o o n n n n e e c c t t i i o o n n z The establishment through DSL Internet.
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VigorIPPBX 2820 Series User’s Guide 49 C C h h a a p p t t e e r r 4 4 : : T T u u t t o o r r i i a a l l 4 4 . . 1 1 C C r r e e a a t t e e a a L L A A N N - - t t o o - - L L A A N N C C o o n n.
VigorIPPBX 2820 Series User’s Guide 50 For using IPSec -based service, such as IPSec or L2 TP with IPSec Policy, you have to set general settings in IPSec General Setup , such as the pre-shared key that both parties have known. 3. Go to LAN-to-LAN .
VigorIPPBX 2820 Series User’s Guide 51 5. Set Dial-Out Settings as shown below to dial to connect to Router B aggressively with the selected Dial-Out method. If an IPSec-based service is selected, y ou should further specify the remote peer IP Address, IKE Authentication Method and IPSec Security Method for this Dial-Out connection.
VigorIPPBX 2820 Series User’s Guide 52 6. Set Dial-In settings to as shown below to allow Router B dial-in to build VPN connection. If an IPSec-based service i s selected, you may further specify the remote peer IP Address, IKE Authentication Method and I PSec Security Method for this Dial-In connection.
VigorIPPBX 2820 Series User’s Guide 53 7. At last, set the remote network IP/subnet in TCP/IP Network Settings so that Router A can direct the packets destined to the remote network to Router B via the VPN connection. Settings in Router B in the remote office: 1.
VigorIPPBX 2820 Series User’s Guide 54 4. Set Common Settings as shown below. You should enable both of VPN connections because any one of the parties may start the VPN connection. 5. Set Dial-Out Settings as shown below to dial to connect to Router B aggressively with the selected Dial-Out method.
VigorIPPBX 2820 Series User’s Guide 55 If a PPP-based service is selected, you should further specify the remote peer IP Address, Username, Password, PPP Authen tication and VJ Compression for this Dial-Out connection. 6. Set Dial-In settings to as shown below to allow Router A dial-in to build VPN connection.
VigorIPPBX 2820 Series User’s Guide 56 If a PPP-based service is selected, you should further specify the remote peer IP Address, Username, Password, and VJ Co m pression for this Dial-In connection.
VigorIPPBX 2820 Series User’s Guide 57 4 4 . . 2 2 C C r r e e a a t t e e a a R R e e m m o o t t e e D D i i a a l l - - i i n n U U s s e e r r C C o o n n n n e e c c t t i i o o n n B B e e t t.
VigorIPPBX 2820 Series User’s Guide 58 3. Go to Remote Dial-In User . Click on one index number to edit a profile. 4. Set Dial-In settings to as shown below to allow the remote user dial-in to build VPN connection.
VigorIPPBX 2820 Series User’s Guide 59 If a PPP-based service is selected, you should further specify the remote peer IP Address, Username, Password, and VJ Co m pression for this Dial-In connection. Settings in the remote host: 1. For Win98/ME, you may use "Dial-up Networking" to create the PPTP tunnel to Vigor router.
VigorIPPBX 2820 Series User’s Guide 60 3. In Step 2. Connect to VPN Server , click Insert button to add a new entry. If an IPSec-based service is selected as shown below, You may further specify the method you use to get IP, the security method, and authentication method.
VigorIPPBX 2820 Series User’s Guide 61 4. Click Connect button to build connection. When the connection is successful, you will find a green light on the right down corner. 4 4 . . 3 3 Q Q o o S S S S e e t t t t i i n n g g E E x x a a m m p p l l e e Assume a teleworker someti mes works at hom e and takes care of children.
VigorIPPBX 2820 Series User’s Guide 62 3. Return to previous page. Enter th e Name of Index Class 1 by clicking Edit link. T ype the name E-mail for Class 1. 4. For this index, the user will set reserved bandwidth (e.g., 25%) for E-mail using protocol POP3 and SMTP .
VigorIPPBX 2820 Series User’s Guide 63 5. Return to previous page. Enter th e Name of Index Class 2 by clicking Edit link. In this index, the user will set reserved bandwidth for HTTPS .
VigorIPPBX 2820 Series User’s Guide 64 8. If the worker has connected to the headquarter using host to host VPN tunnel, he may set up an index for it. Enter the Class Name of Index 3. In this index, he will set reserved bandwidth for 1 VPN tunnel. 9.
VigorIPPBX 2820 Series User’s Guide 65 10. Then click Edit of Local Address to set a worker ’ s subnet address. Click Edit of Remote Address to set headquarter ’ s IP address.
VigorIPPBX 2820 Series User’s Guide 66 T o use another DHCP server in the network rather than the built-in one of V igor Router , you have to change the settings as show below . Y ou can just set the settings wrapped inside the red rectangles to fit the request of NA T usage.
VigorIPPBX 2820 Series User’s Guide 67 4 4 . . 5 5 U U p p g g r r a a d d e e F F i i r r m m w w a a r r e e f f o o r r Y Y o o u u r r R R o o u u t t e e r r Before upgrading your router firmware, you need to i nstall the Router Tools. The file RTSxxx.
VigorIPPBX 2820 Series User’s Guide 68 5. Double click on the icon of router tool. The setup wizard will appear. 6. Follow the onscreen instructions to install the tool. Finally, click Finish to end the installation. 7. From the Start menu, open Programs and choose Router Tools XXX >> Firmware Upgrade Utility .
VigorIPPBX 2820 Series User’s Guide 69 11. Now the firmware update is finished..
VigorIPPBX 2820 Series User’s Guide 70 4 4 . . 6 6 R R e e q q u u e e s s t t a a c c e e r r t t i i f f i i c c a a t t e e f f r r o o m m a a C C A A s s e e r r v v e e r r o o n n W W i i n n d d o o w w s s C C A A S S e e r r v v e e r r 1.
VigorIPPBX 2820 Series User’s Guide 71 2. You can click GENERATE button to start to edit a certificate request. Enter the information in the certificate request. 3. Copy and save the X509 Local Certificate Requet as a text file and save it for later use.
VigorIPPBX 2820 Series User’s Guide 72 Select Advanced request . Select Submit a certificate request a base64 encoded PKCS #10 file or a renewal request using a base64 encoded PKCS #7 file Import the X509 Local Certificate Requet text file. Select Router (Offline request) or IPSec (Offline request) below.
VigorIPPBX 2820 Series User’s Guide 73 5. Back to Vigor router, go to Local Certificate . Click IMPORT button and browse the file to import the certificate (.cer file) into Vigor router. When finished, click refresh and you will find the below window show ing “------BEGINE CERTIFICATE------.
VigorIPPBX 2820 Series User’s Guide 74 4 4 . . 7 7 R R e e q q u u e e s s t t a a C C A A C C e e r r t t i i f f i i c c a a t t e e a a n n d d S S e e t t a a s s T T r r u u s s t t e e d d o o n n W W i i n n d d o o w w s s C C A A S S e e r r v v e e r r 1.
VigorIPPBX 2820 Series User’s Guide 75 2. In Choose file to download , click CA Certificate Current and Base 64 encoded, and Download CA certificate to save the .cer. file. 3. Back to Vigor router, go to Trusted CA Certificate . Click IMPORT button and browse the file to import the certificate (.
VigorIPPBX 2820 Series User’s Guide 76 4 4 . . 8 8 H H o o w w t t o o a a c c h h i i e e v v e e D D I I D D ( ( D D i i r r e e c c t t I I n n w w a a r r d d D D i i a a l l i i n n g g ) ) w w i i t t h h S S I I P P A A l l i i a a s s ? ? SIP Alias is an alternative address for your main SIP Address.
VigorIPPBX 2820 Series User’s Guide 77 Follow the steps below to setup SIP Alias and achieve DID. 1. Create a SIP Alias. First of all, make sure your VoIP Service Provider supports SIP Alias. For example, iptel.org provides such service. When you register an SIP account 866668@iptel.
VigorIPPBX 2820 Series User’s Guide 78 3. Setup SIP Alias on VigorIPPBX 2820. Open the IP PBX>>SIP Trunk List page and click on Alias List to enter the SIP Alias setup page. 4. Press one index and input the SIP Alias in the Alias Number fields.
VigorIPPBX 2820 Series User’s Guide 79 5. The configuration is completed. Make sure the extension number 101 is registered. Next, Benson can make a direct call to Jacky by calling 3400017904@iptel.
VigorIPPBX 2820 Series User’s Guide 80 4 4 . . 9 9 H H o o w w t t o o u u s s e e C C a a l l l l P P a a r r k k i i n n g g ? ? Call parking allows you to hold the call on a telephone set and pick it up at a diff erent phone. Below shows a brief illustration for call parking application.
VigorIPPBX 2820 Series User’s Guide 81 1. When an incoming call is parked, a certain extension will be assigned to it temporarily and the number will be announced to you. In this exam ple, the announcement “Your parking number is 22201” inform s you of the new extension 22201.
VigorIPPBX 2820 Series User’s Guide 82 4 4 . . 1 1 0 0 H H o o w w t t o o s s e e t t u u p p V V i i g g o o r r P P h h o o n n e e 3 3 5 5 0 0 w w i i t t h h V V i i g g o o r r I I P P P P B B.
VigorIPPBX 2820 Series User’s Guide 83 2. Click IPPBX Wizard to get the first screen as shown below. Type the extension group name , group number , start number, and num ber of extension fields. Click OK to save them. The new added grou p will be displayed on the screen.
VigorIPPBX 2820 Series User’s Guide 84 4. Click Next to access into office hours setup page. Please specify office hours including starting point and ending point on duty day(s).
VigorIPPBX 2820 Series User’s Guide 85 5. After finishing the Wizard, please go to IPPBX>Extension to configure the Extension Number and the Password settings. 6. Then connect VigorPhone to the network. Each user of VigorPhone can get the extension number/password respectively.
VigorIPPBX 2820 Series User’s Guide 86 8. Next, input the password. Press OK . 9. VigorPhone can automa tically configur e itself with settings coming from Vigor IPPBX 2820 . Successful message will be shown as below. Now, all the configurations have been done.
VigorIPPBX 2820 Series User’s Guide 87 4 4 . . 1 1 1 1 H H o o w w t t o o c c o o n n f f i i g g u u r r e e H H u u n n t t G G r r o o u u p p ? ? Hunt Group allows a caller to automatically find an available callee from among a group of extensions.
VigorIPPBX 2820 Series User’s Guide 88 H H o o w w t t o o s s e e t t u u p p H H u u n n t t G G r r o o u u p p f f o o r r E E x x a a m m p p l l e e 1 1 a a n n d d 2 2 ? ? 1. Configure extensions for IP phones. 2. Open IP PBX >> PBX System >> Hunt Group .
VigorIPPBX 2820 Series User’s Guide 89 For the Hunt Group of Sales department, Hunt Group Name is locally significant for identification. Hunt Group Extension must be different from all the other extension numbers. Select Simultaneously as Hunt Rule .
VigorIPPBX 2820 Series User’s Guide 90 H H o o w w t t o o c c a a l l l l a a H H u u n n t t G G r r o o u u p p ? ? Method 1: You may call the Vigor IPPBX 2820 first, and dial the Hunt Group Extension n umber. In the above two examples, when you dial 100, extensions 101, 1 02 and 103 ring at the same time .
VigorIPPBX 2820 Series User’s Guide 91 4 4 . . 1 1 2 2 H H o o w w t t o o u u s s e e A A u u t t o o A A t t t t e e n n d d a a n n t t ? ? IVR , Interactive Voice Response, is a technology that allows callers to interact with the communication system over the telephone.
VigorIPPBX 2820 Series User’s Guide 92 extension of the person you’d like to reach, you may dial it now. Otherwise, please choose from the following options. For technical support, press “1”. For sales, press “2”. For new products introduction, press “3”.
VigorIPPBX 2820 Series User’s Guide 93 2. After the sounds have been recorded, you have to create the extensions that needed in the IVR. Extensions for each phone are configured as follows. Configure extension for the support departm ent. It is a hunt group.
VigorIPPBX 2820 Series User’s Guide 94 3. Choose Auto Attendant for Office hours and Non-office hours for the SIP trunk. In this example, when you call 866669@i ptel.org during the office hours, you will hear office hours greeting ( Prompt 5 ): during the non-office hours, you will hear the non-office hours greeting ( Prompt 6 ).
VigorIPPBX 2820 Series User’s Guide 95 5. Configure the Office hours from the IP PBX >> PBX System >> Office Hours setup page. Suppose the holidays are January 1 to January 3, January 20 and February 15. Based on the above configurati on, the router will configure the settings for the non-office hours automatically.
VigorIPPBX 2820 Series User’s Guide 96 7. Press Next to configure settings for Non-office hours. Key 0 is designated for Ring Extension and here it is set for receptionist. Fo r other keys, we let the users to listen to new product introduction. 8. Then click OK to finish the auto attendant wizard.
VigorIPPBX 2820 Series User’s Guide 97 4 4 . . 1 1 3 3 H H o o w w t t o o u u s s e e V V o o i i c c e e M M a a i i l l ? ? With voice mail, callers can leave messages when you are busy, unable to answer phone calls, or when the IP phone is off-line.
VigorIPPBX 2820 Series User’s Guide 98 1. Open Graham’s extension profile. Below show s the explanation o f basic configuration. Graham’s Extension Number is 211. Display Name is locally significant for identification. Make sure the Type is SIP .
VigorIPPBX 2820 Series User’s Guide 99 4. Input an e-mail address for Jacky to receive voice mails. In this case, no e-mail address is specified. E-mail Address: Don’t input any email address here.
VigorIPPBX 2820 Series User’s Guide 100 A A d d d d i i t t i i o o n n a a l l C C o o n n f f i i g g u u r r a a t t i i o o n n f f o o r r V V o o i i c c e e M M a a i i l l Open the IP PBX >> PBX System >> Voice Mail Configuration page and setup the system properties of voice mail.
VigorIPPBX 2820 Series User’s Guide 101 W W a a y y s s t t o o L L i i s s t t e e n n v v o o i i c c e e m m e e s s s s a a g g e e s s Method 1 When there is a voice mail, Graham will receive an email with a WAV file attached. This WAV file records the voice message.
VigorIPPBX 2820 Series User’s Guide 102 Since J acky configures to listen to voice messages from IP Phone, no email will be sent to Jacky..
VigorIPPBX 2820 Series User’s Guide 103 4 4 . . 1 1 4 4 H H o o w w t t o o c c o o n n f f i i g g u u r r e e a a n n d d u u s s e e t t h h e e M M W W I I o o n n V V i i g g o o r r I I P P P P B B X X 2 2 8 8 2 2 0 0 ? ? MWI is namely Message Waiting Indication.
VigorIPPBX 2820 Series User’s Guide 104 2. Select either Notify User who Subscribed or Force Notify User for MWI. Voice mail Password: If you want to listen to the voice mail by phone via Vigor IPPBX 2820, you must configure the voice mail password.
VigorIPPBX 2820 Series User’s Guide 105 A A d d d d i i t t i i o o n n a a l l C C o o n n f f i i g g u u r r a a t t i i o o n n f f o o r r V V o o i i c c e e M M a a i i l l Go to the IP PBX >> PBX System >> Voice Mail Configuration page and configure the following items.
VigorIPPBX 2820 Series User’s Guide 106 4 4 . . 1 1 5 5 H H o o w w t t o o r r e e g g i i s s t t e e r r e e x x t t e e n n s s i i o o n n s s t t o o V V i i g g o o r r I I P P P P B B X X 2 .
VigorIPPBX 2820 Series User’s Guide 107 S S e e t t u u p p t t h h e e e e x x t t e e n n s s i i o o n n s s o o n n V V i i g g o o r r I I P P P P B B X X 2 2 8 8 2 2 0 0 1. Enter the IP PBX >> Extension Profile setup page and configure the relevant extension profile.
VigorIPPBX 2820 Series User’s Guide 108 S S e e t t u u p p t t h h e e V V o o I I P P c c l l i i e e n n t t s s t t o o r r e e g g i i s s t t e e r r e e x x t t e e n n s s i i o o n n s s z Software based IP Phone (e.g. DrayTek Soft Phone) Jacky is using Soft Phone, a VoIP softphone, for registering his extension 101 t o VigorIPPBX 2820.
VigorIPPBX 2820 Series User’s Guide 109 z Software based IP Phone (e.g. SJphone) Jacky is using SJphone, a VoIP softphone, for registering his extension 101 to Vigor IPPBX 2820. Start the SJphone . Open the Options windows and click the Profiles tab.
VigorIPPBX 2820 Series User’s Guide 110 Next, the account setup page pops up. Enter the extension in the Account field and its corresponding password in the Password field. The password must be the same as set in Vigor IPPBX 2820. z Hardware based IP Phone (e.
VigorIPPBX 2820 Series User’s Guide 111 z Analogue Phone attached to an ATA (e.g. VigorTalk) Joseph is using VigorTalk, an analog telephon y adapter, for registering his extensi on 223 to Vigor IPPBX 2820. Since he is on the Internet, the WAN IP address (218.
VigorIPPBX 2820 Series User’s Guide 112 4 4 . . 1 1 6 6 H H o o w w t t o o c c o o n n f f i i g g u u r r e e a a n n d d u u s s e e I I S S D D N N - - S S 0 0 M M S S N N o o n n V V i i g g o .
VigorIPPBX 2820 Series User’s Guide 113 H H o o w w t t o o c c o o n n f f i i g g u u r r e e I I S S D D N N S S 0 0 M M S S N N ? ? 1. Access into the web configuration page of Vigor IPPBX 2820. 2. Open IPPBX>>Extension and click one of the index links to set extension profile .
VigorIPPBX 2820 Series User’s Guide 114 H H o o w w t t o o d d i i a a l l o o u u t t t t h h r r o o u u g g h h t t h h e e d d e e v v i i c c e e c c o o n n n n e e c c t t e e d d I I S S D D N N p p o o r r t t To dial out an SIP call, please dial the trunk number for SIP Trunk (e.
VigorIPPBX 2820 Series User’s Guide 115 4 4 . . 1 1 7 7 C C r r e e a a t t i i n n g g a a n n A A c c c c o o u u n n t t f f o o r r M M y y V V i i g g o o r r The website of MyVigor (a server located on http://myvigor.draytek.com ) provides several useful services (such as Anti-Spam, Web Content Filter, Anti-Intrusion, and etc.
VigorIPPBX 2820 Series User’s Guide 116 4. Check to confirm that you accept the Agreement and click Accept . 5. Type your personal information in this page and then click Continue .
VigorIPPBX 2820 Series User’s Guide 117 7. Now you have created an account successfully. Click START. 8. Check to see the confirmation email with the title of New Account Confirmation Letter from myvigor.draytek.com . 9. Click the Activate my Account link to enable the account that you created.
VigorIPPBX 2820 Series User’s Guide 118 10. When you see the following page, please type in the account and password (that y ou just created) in the fields of UserName and Password . 11. Now, click Login . Your account has been activated. You can access into MyVigor server to activate the service (e.
VigorIPPBX 2820 Series User’s Guide 119 2. Check to confirm that you accept the Agreement and click Accept . 3. Type your personal information in this page and then click Continue .
VigorIPPBX 2820 Series User’s Guide 120 5. Now you have created an account successfully. Click START. 6. Check to see the confirmation email with the title of New Account Confirmation Letter from myvigor.draytek.com . 7. Click the Activate my Account link to enable the account that you created.
VigorIPPBX 2820 Series User’s Guide 121 Now, click Login . Your account has been activated. You can access into MyVigor server to activate the service (e.
VigorIPPBX 2820 Series User’s Guide 122 For the user, please perform the st eps listed below for one time. 1. Suppose that mOTP has been successfully installed on your iPhone (we will not introduce the installation here). Open it and press the button Generate Secret to initialize your secret key.
VigorIPPBX 2820 Series User’s Guide 123 3. Keep this secret key down and report it to your administrator. In this example the secret key is e759bb6f0e94c7ab4fe689ebf00c5202 . 4. Make sure the system time of your iPhone is correct. Once the Secret Key is generated and your system time is synced, mOTP is ready to generate one time password.
VigorIPPBX 2820 Series User’s Guide 124 Below steps are for end user to dial the VPN connection. Each time you start a new VPN connection, you must perform the following steps to generate a valid password. 1. Open mOTP. Enter the PIN code. In this example it is 1111.
VigorIPPBX 2820 Series User’s Guide 125 3. Enter the password on your VPN client and start the connection as soon as possible. The password is valid only for 1 minute. 4. When the connection is dropped, you must generate a new password then redial the connection.
VigorIPPBX 2820 Series User’s Guide 126 4 4 . . 1 1 9 9 H H o o w w t t o o u u s s e e c c a a l l l l p p i i c c k k u u p p v v i i a a I I P P P P B B X X r r o o u u t t e e r r Call pickup is a convenient function which allows a user to pick up incoming call of other extension by using his phone.
VigorIPPBX 2820 Series User’s Guide 127 The default value for call pickup number is *1 in VigorIPPBX.. Users can m odify the number by accessing into IPPBX > PBX System > SIP Proxy Setting whenever they want.
VigorIPPBX 2820 Series User’s Guide 128 4 4 . . 2 2 0 0 H H o o w w t t o o C C o o n n f f i i g g u u r r e e H H u u n n t t G G r r o o u u p p i i n n V V i i g g o o r r I I P P P P B B X X S S e e r r i i e e s s VigorIPPBX supports the function of Hunt Group.
VigorIPPBX 2820 Series User’s Guide 129 4. There are two options, Simultaneously and Sequentially for Hunt Rule . Simultaneously means when someone dials 200, the three extensions belong to 200 will ring at the same time. If Sequentially is selected, every extensions in such group will ring one by one.
VigorIPPBX 2820 Series User’s Guide 130 4 4 . . 2 2 1 1 H H o o w w t t o o m m a a k k e e a a p p h h o o n n e e c c a a l l l l f f o o r r e e x x t t e e n n s s i i o o n n s s i i n n d d i .
VigorIPPBX 2820 Series User’s Guide 131 5. After finished the configuration, VigorIPPBX 3510 will be registered to VigorIPP BX 2820 as an extension (101). Press OK to save the settings. 6. If the registration is successfully, the field of Status in IP PBX>>SIP Trunk List will be displayed with R .
VigorIPPBX 2820 Series User’s Guide 132 7. VigorIPPBX 2820 also needs to be registered to VigorIPPBX 3510 with extension number 201. The method of registration is the same as used in VigorIPBPX 3510 . However, the registration must be done with the web configuration interface of VigorIPPBX 2820.
VigorIPPBX 2820 Series User’s Guide 133 z Dial 201 (the SIP trunk number in VigorIPPBX 2820) from 202 in IPPBX 3510. You will hear a voice reply first. Then, dial 102 and wait for a moment to communicate with 102. z Dial 101 (the SIP trunk number in VigorIPPBX 3510) from 202 in IPPBX 3510.
VigorIPPBX 2820 Series User’s Guide 134 4 4 . . 2 2 2 2 H H o o w w t t o o e e n n h h a a n n c c e e t t h h e e s s e e c c u u r r i i t t y y f f o o r r e e x x t t e e n n s s i i o o n n s .
VigorIPPBX 2820 Series User’s Guide 135 D D i i s s a a b b l l e e r r e e g g i i s s t t r r a a t t i i o o n n f f r r o o m m W W A A N N a a n n d d a a l l l l o o w w r r e e g g i i s s t t r r a a t t i i o o n n f f r r o o m m V V P P N N f f o o r r s s p p e e c c i i f f i i c c e e x x t t e e n n s s i i o o n n s s 1.
VigorIPPBX 2820 Series User’s Guide 136 This page is left blank..
VigorIPPBX 2820 Series User’s Guide 137 C C h h a a p p t t e e r r 5 5 : : R R e e f f e e r r e e n n c c e e - - A A d d v v a a n n c c e e d d W W e e b b C C o o n n f f i i g g u u r r a a t t i i o o n n After finished basic configuration of the router, you can access Internet with ease.
VigorIPPBX 2820 Series User’s Guide 138 via PAP or CHAP with RADIUS authentication system. And your IP address, DNS server, and other related information will usually be assigned by your ISP.
VigorIPPBX 2820 Series User’s Guide 139 Enable Choose Yes to invoke the settings for this WAN interface. Choose No to disable the settings for this WAN interface.
VigorIPPBX 2820 Series User’s Guide 140 Load Balance Mode If you know the practical bandwidth for your WAN interface, please choose the setting of According to Line Speed . Otherwise, please choose Auto Weigh to let the router reach the best load balance.
VigorIPPBX 2820 Series User’s Guide 141 for 15 seconds. 5 5 . . 1 1 . . 4 4 I I n n t t e e r r n n e e t t A A c c c c e e s s s s For the router supports dual WAN function, the users can set different WAN settings (for WAN1/WAN2) for Internet Access.
VigorIPPBX 2820 Series User’s Guide 142 P P P P P P o o E E / / P P P P P P o o A A f f o o r r W W A A N N 1 1 To use PPPoE/PPPoA as the accessing protocol of the Internet, select PPPoE/PPPoA mode. The following web page will appear. Enable/Disable Click Enable for activating this function.
VigorIPPBX 2820 Series User’s Guide 143 Modulation – Default setting is Multimode. Choose the one that fits the requirement of your router. PPPoE Pass-through The router offers PPPoE dial-up connection. Besides, you also can establish the PPPoE connection directly from local clients to your ISP via the Vigor router.
VigorIPPBX 2820 Series User’s Guide 144 value is set by telnet command. ISP Access Setup Enter your allocated username , password and authentication parameters according to the info rmation provided by your ISP. If you want to connect to Internet all the time, you can check Always On .
VigorIPPBX 2820 Series User’s Guide 145 Default MAC Address – You can use Default MAC Address or specify another MAC address by typing on the boxes of MAC Address for the router. Specify a MAC Address – Type the MAC address for the router manually.
VigorIPPBX 2820 Series User’s Guide 146 determined by the page of Internet Access – Multi PVCs . Select M-PVCs Channel means no selection will be chosen. Encapsulating Type - Drop down the list to choose the type provided by ISP. VPI - Type in the value provided by ISP.
VigorIPPBX 2820 Series User’s Guide 147 Bridge Mode If you choose Bridged IP as the protocol, you can check this box to invoke the function. The router will work as a bridge modem. WAN IP Network Settings This group allows you to obtain an IP address automatically and allows you type in IP address manually.
VigorIPPBX 2820 Series User’s Guide 148 After finishing all the settings here, please click OK to activate them. P P P P P P o o E E f f o o r r W W A A N N 2 2 To use PPPoE as the accessing protocol of the Internet, select PPPoE mode. The following web page will appear.
VigorIPPBX 2820 Series User’s Guide 149 Note: This feature is available for ISDN 2 port only. None - Disable the backup function. Packet Trigger - The backup line is not on until a packet from a local host triggers the router to establish a connection.
VigorIPPBX 2820 Series User’s Guide 150 Fixed IP – Click Yes to use this function and type in a fixed IP address in the box of Fixed IP Address . Fixed IP Address - Type a fixed IP address. Default MAC Address – You can use Default MAC Address or specify another MAC address by typing on the boxes of MAC Address for the router.
VigorIPPBX 2820 Series User’s Guide 151 Enable/ Disable Click Enable for activating this function. If you click Disable , this function will be closed and all the settings that you adjusted in this page will be invalid. ISDN Dial Backup Setup This setting is available for the routers supporting ISDN function only.
VigorIPPBX 2820 Series User’s Guide 152 PING to the IP - If you enable the PING function, please specify the IP address for the system to PING it for keeping alive.
VigorIPPBX 2820 Series User’s Guide 153 Domain Name : Type in the domain name that you have assigned. Specify an IP address – Click this radio button to specify some data if you want to use Static IP m ode. IP Address : Type the IP address. Subnet Mask : Type the subnet mask.
VigorIPPBX 2820 Series User’s Guide 154 ISP Access Setup Username -Type in the username provided by ISP in this field. Password -Type in the password provided by ISP in this field. Index (1-15) in Schedule Setup - You can type in four sets of time schedule for your request.
VigorIPPBX 2820 Series User’s Guide 155 Click Yes to use this function and type in a fixed IP address in the box. Fixed IP - Click Yes to use this function and type in a fixed IP address in the box of Fixed IP Address . Fixed IP Address - Type a fixed IP address.
VigorIPPBX 2820 Series User’s Guide 156 P P P P P P f f o o r r W W A A N N 2 2 Such mode is active only 3G USB Modem was chosen as the physical mode in General Setup. PPP Client Mode Click Enable to activate this mode for WAN2. SIM PIN code Type PIN code of the SIM card that will be used to access Internet.
VigorIPPBX 2820 Series User’s Guide 157 5 5 . . 1 1 . . 5 5 M M u u l l t t i i - - P P V V C C s s This router allows you to create multi-PVCs for different data transferring for using.
VigorIPPBX 2820 Series User’s Guide 158 Encapsulation Choose a proper type for this channel. The types will be different according to the protocol setting that you choose. WAN link for Channel 3, 4, 5 are provided for router-borne applic ation such as TR069 and VoIP.
VigorIPPBX 2820 Series User’s Guide 159 this function will be closed and all the settings that you adjusted in this page will be invalid. DSL Modem Settings Set up the DSL parameters required by your ISP. These are vital for building DSL connection to your ISP.
VigorIPPBX 2820 Series User’s Guide 160 A A T T M M Q Q o o S S Such configuration is applied to upstream packets. Such information will be provided by ISP. Please contact with your ISP for detailed information. QoS Type Select a proper QoS type for the channel according to the information that your ISP provides.
VigorIPPBX 2820 Series User’s Guide 161 P P o o r r t t - - b b a a s s e e d d B B r r i i d d g g e e General page lets you set the first PVC. As to set the second PVC line, please click the Port-based Bridge tab to open Bridge configuration page.
VigorIPPBX 2820 Series User’s Guide 162 5 5 . . 1 1 . . 6 6 L L o o a a d d - - B B a a l l a a n n c c e e P P o o l l i i c c y y This router supports the function of load balanc ing. It can assign traffic with protocol t ype, IP address for specific host, a subnet of hosts, and port range to be allocated in WAN1 or WAN2 interface.
VigorIPPBX 2820 Series User’s Guide 163 Src IP End Displays the IP address for the end of the source IP. Dest IP Start Displays the IP address for the start of the destination IP. Dest IP End Displays the IP address for the end of the destination IP.
VigorIPPBX 2820 Series User’s Guide 164 will be passed through the WAN interface. Dest IP Start Type the destination IP start for the specified WAN interface. Dest IP End Type the destination IP end for the specified WAN interface. If this field is blank, it means that all the destination IPs will be passed through the WAN interface.
VigorIPPBX 2820 Series User’s Guide 165 In some special case, you may have a public IP subnet from your ISP such as 220.135.240.0/24. This m eans th at you can set up a public subnet or call second subnet that each host is equipped with a public IP address.
VigorIPPBX 2820 Series User’s Guide 166 5 5 . . 2 2 . . 2 2 G G e e n n e e r r a a l l S S e e t t u u p p This page provides you the general settings for LAN. Click LAN to open the LAN settings page and choose General Setup . 1st IP Addr ess T ype in private IP address for connecting to a local private network (Default: 192.
VigorIPPBX 2820 Series User’s Guide 167 (Default: 255.255.255.0/ 24) 2 nd DHCP Server Y ou can configure the router to serve as a DHCP server for the 2nd subnet. S tart IP Address: Enter a value of the IP address pool for the DHCP server to start with when issuing IP addresses.
VigorIPPBX 2820 Series User’s Guide 168 configured as a DHCP client. It is highly recommended that you leave the router enabled as a DHCP server if you do not have a DHCP server for your network.
VigorIPPBX 2820 Series User’s Guide 169 If both the Primary IP and Secondary IP Address fields are left empty , the router will assign its own IP address to local users as a DNS proxy server and maintain a DNS cache. If the IP address of a domain name is already in the DNS cache, the router will resolve the domain name immediately .
VigorIPPBX 2820 Series User’s Guide 170 z use the Main Router to surf the Internet. z create a private subnet 192.168.10.0 using an internal Router A (192.168.1.2) z create a public subnet 21 1.100.88.0 via an internal Router B (192 .168.1.3). z have set Main Router 192.
VigorIPPBX 2820 Series User’s Guide 171 3. Return to St a t i c R o u t e Setup page. Click on another Index Number to add another static route as show below , which regulates a ll packets destined to 21 1.100.88.0 will be forwarded to 192.168.1.3. 4.
VigorIPPBX 2820 Series User’s Guide 172 5 5 . . 2 2 . . 4 4 V V L L A A N N Virtual LAN function provides you a very conve nient way to ma nage hosts by grouping them based on the physical ports. You can also manage the in/out rate of each port. Go to LAN page and select VLAN .
VigorIPPBX 2820 Series User’s Guide 173 2. After checking the box to enable VLAN func tion, you will check the table according to the needs as shown below.
VigorIPPBX 2820 Series User’s Guide 174 Internet. Disable Click this radio button to disable this function. All the settings on this page will be invalid. Strict Bind Click this radio button to block the connection of the I P/MAC which is not listed in IP Bind List.
VigorIPPBX 2820 Series User’s Guide 175 z Enhance security of the internal network by obscuring the IP address. Ther e are many attacks aiming victims based on the IP address. Since the attacker cannot be aware of any private IP addresses, the NAT function can protect the internal network.
VigorIPPBX 2820 Series User’s Guide 176 Press any number under Index to access into next page for configuring port redirection. Enable Check this box to enable su ch port redirection setting. Mode Two options (Single and Range) are provided here for you to choose.
VigorIPPBX 2820 Series User’s Guide 177 one will be assigned automatically later. Private IP Specify the private IP address of the internal host providing the service. If you choose Range as the port redirection mode, you will see two boxes on this field.
VigorIPPBX 2820 Series User’s Guide 178 5 5 . . 3 3 . . 2 2 D D M M Z Z H H o o s s t t As mentioned above, Port Redirection can redirect incoming TCP/UDP or othe r traffic on particular ports to the specific private IP address/port of host in the LAN.
VigorIPPBX 2820 Series User’s Guide 179 If you previously have set up WAN Alias for PPPoE/PPPoA or MPoA mode , you will find them in Aux. WAN IP for your selection. Enable Check to enable the DMZ Host function. Private IP Enter the private IP address of the DMZ host, or click Choose PC to select one.
VigorIPPBX 2820 Series User’s Guide 180 5 5 . . 3 3 . . 3 3 O O p p e e n n P P o o r r t t s s Open Ports allows you to open a range of ports for the traffic of special applications. Common application of Open Ports includes P2 P application (e.g., BT, KaZaA, Gnutella, WinMX, eMule and others), Internet Camera etc.
VigorIPPBX 2820 Series User’s Guide 181 Enable Open Ports Check to enable this entry. Comment Make a name for the defined network application/service. WAN Interface Specify the WAN interface that w ill be used for this entry. Local Computer Enter the private IP address of the local host or click Choose PC to select one.
VigorIPPBX 2820 Series User’s Guide 182 5 5 . . 3 3 . . 4 4 A A d d d d r r e e s s s s M M a a p p p p i i n n g g This page is used to map specific pr ivate IP to specific WAN IP address. If you have "a group of IP Addresses" and want to apply to the router, please use WAN IP alias function to record these IPs first.
VigorIPPBX 2820 Series User’s Guide 183 Protocol Specify the transport layer protocol. It could be TCP , UDP , or ALL for selection. WAN Interface Specify the WAN interface that will be used for this entry. WAN IP Select an IP address (the selections provided here are set in IP Alias List of WAN>>Internet Access ).
VigorIPPBX 2820 Series User’s Guide 184 Click the index number link to open the configuration page. Enable Check to enable this entry. Service Choose the predefined service to apply for such trigger profile. Comment Type the text to memorize the application of this rule.
VigorIPPBX 2820 Series User’s Guide 185 5 5 . . 4 4 F F i i r r e e w w a a l l l l 5 5 . . 4 4 . . 1 1 B B a a s s i i c c s s f f o o r r F F i i r r e e w w a a l l l l While the broadband users demand more bandwidth f or multimedia, interactive applications, or distance learning, security has been always the most concerned.
VigorIPPBX 2820 Series User’s Guide 186 S S t t a a t t e e f f u u l l P P a a c c k k e e t t I I n n s s p p e e c c t t i i o o n n ( ( S S P P I I ) ) Stateful inspection is a firewall architecture that works at the network layer.
VigorIPPBX 2820 Series User’s Guide 187 5 5 . . 4 4 . . 2 2 G G e e n n e e r r a a l l S S e e t t u u p p General Setup allows you to adjust setti ngs of IP Filter and common options. Here you can enable or disable the Call Filter or Data Filter .
VigorIPPBX 2820 Series User’s Guide 188 sent to Syslog server . Plea se refer to section System Maintenance>>Syslog/Mail Alert for more detailed information. W eb Content Filter Select one of the W eb Content Filter Profile settings (created in CSM>> W eb Content Filter Profile ) for applying with this router .
VigorIPPBX 2820 Series User’s Guide 189 If you do not have any idea of choosing suitable codepage, please open Syslog. From Codepage Information of Setup dialog, you will see the recommended codepage listed on the dialog box. Window size – It determines the size of TCP protocol (0~65535).
VigorIPPBX 2820 Series User’s Guide 190 Filter Rule Click a button numbered (1 ~ 7) to edit the filter rule. Click the button will open Edit Filter Rule web page. For the detailed information, refer to the following page. Active Enable or disable the filter rule.
VigorIPPBX 2820 Series User’s Guide 191 To set the IP address manually , please choose Any Address/Single Address/ Range Address/Subnet Address as the Address Type and type them in this dialog. In addition, if you want to use the IP range from defined groups or objects, please choose Group and Objects as the Address Type.
VigorIPPBX 2820 Series User’s Guide 192 Type. Protocol - Specify the protocol(s) which this filter rule will apply to. Source/Destination Port - (=) – when the first and last value are the same, it indicates one port; when the first and last values are different, it indicates a range for the port and available for this service type.
VigorIPPBX 2820 Series User’s Guide 193 APP Enforcement Pr ofile web page first. For troubleshooting needs, you can specify to record information for APP Enforcement Pr ofile by checking the Log box. It will be sent to Syslog server . Please re fer to section System Maintenance>> Syslog/Mail Alert for more detailed information.
VigorIPPBX 2820 Series User’s Guide 194 dialog box. Window size – It determines the size of TCP protocol (0~65535). T he more the value is, the better the performance will be. However , if the network is not s table, small value will be proper . Session timeout –Setting timeout for sessions can make the best utilization of network resources.
VigorIPPBX 2820 Series User’s Guide 195 E E x x a a m m p p l l e e As stated before, all the traffic will be separate d and arbitrated using on of two IP filters: call filter or data filter. You may preset 12 call filters and data filters in Filter Setup and even link them in a serial manner.
VigorIPPBX 2820 Series User’s Guide 196 5 5 . . 4 4 . . 4 4 D D o o S S D D e e f f e e n n s s e e As a sub-functionality of IP Filter/Firewall, th ere are 15 types of detect/ defense function in the DoS Defense setup. The DoS Defense functionality is disabled for default.
VigorIPPBX 2820 Series User’s Guide 197 Enable PortScan detection Port Scan attacks the Vigor router by sending lots of packets to many ports in an attempt to find ignorant services would respond.
VigorIPPBX 2820 Series User’s Guide 198 block any packets realizing this attacking activity. Block ICMP Fragment Check the box to activate the Block ICMP fragment function. Any ICMP packets with more fragment bit set are dropped. Block Unknown Protocol Check the box to activate the Block Unknown Protocol function.
VigorIPPBX 2820 Series User’s Guide 199 5 5 . . 5 5 O O b b j j e e c c t t s s S S e e t t t t i i n n g g s s For IPs in a range and service ports in a limited range usually will be applied in configuri ng router’s settings, therefore we can define them with objects and bind them with groups for using conveniently.
VigorIPPBX 2820 Series User’s Guide 200 allowed. Interface Choose a proper interface (WAN, LAN or Any). For example, the Direction setting in Edit Filter Rule will ask you specify IP or IP range for WAN or LAN or any IP address.
VigorIPPBX 2820 Series User’s Guide 201 5 5 . . 5 5 . . 2 2 I I P P G G r r o o u u p p This page allows you to bind several IP objects into one IP group. Set to Factory Default Clear all profiles. Click the number under Index co lumn for settings in detail.
VigorIPPBX 2820 Series User’s Guide 202 5 5 . . 5 5 . . 3 3 S S e e r r v v i i c c e e T T y y p p e e O O b b j j e e c c t t You can set up to 96 sets of Service Type Objects with different conditions. Set to Factory Default Clear all profiles. Click the number under Index co lumn for settings in detail.
VigorIPPBX 2820 Series User’s Guide 203 (=) – when the first and last value are the same, it indicates one port; when the first and last values are different, it indicates a range for the port and available for this profile.
VigorIPPBX 2820 Series User’s Guide 204 Name Type a name for this profile. Available Service Type Objects All the available service objects that you have added on Objects Setting>>Service Type Object will be shown in this box. Selected Service Type Objects Click button to add the selected IP objects in this box.
VigorIPPBX 2820 Series User’s Guide 205 Name Type a name for this profile, e.g., game. Contents Type the content for such profile. For example, type gambling as Contents. When you browse th e webp age, the page with gambling information will be watched out and be passed/blocked based on the conf iguration on Firewall settings.
VigorIPPBX 2820 Series User’s Guide 206 Name Type a name for this group. Available Keyword Objects You can gather keyword objects from Keyword Object page within one keyword group. All the available Keyword objects that you have created will be shown in this box.
VigorIPPBX 2820 Series User’s Guide 207 Profile Name Type a name for this profile. Type a name for such profile and check all the items of file extension that will be processed in the router.
VigorIPPBX 2820 Series User’s Guide 208 5 5 . . 6 6 C C S S M M CSM is an abbreviation of Content Security Management which is used to control APP enforcement, filter the web content and URL content to reach a goal of security management.
VigorIPPBX 2820 Series User’s Guide 209 Note: The priority of URL Content Filter is higher than Web Conte nt Filter. 5 5 . . 6 6 . . 1 1 A A P P P P E E n n f f o o r r c c e e m m e e n n t t P P r.
VigorIPPBX 2820 Series User’s Guide 210 Below shows the items which are categorized under IM. Profile Name Type a name for the CSM profile. Action Block – All the items selected in this page will be blocked. Users will not access into related web pages or use the applications.
VigorIPPBX 2820 Series User’s Guide 211 The items categorized under P2P ----- Below shows the items which are categorized under Protocol.
VigorIPPBX 2820 Series User’s Guide 212 The items categorized under Misc ----- 5 5 . . 6 6 . . 2 2 U U R R L L C C o o n n t t e e n n t t F F i i l l t t e e r r P P r r o o f f i i l l e e To prov.
VigorIPPBX 2820 Series User’s Guide 213 For example, if you add key words such as “s ex”, Vigor router will limit web access to web sites or web pages such as “www.sex.com ”, ”www.backdoor.net/images/sex/p_386.html”. Or you may simply specify the full or partial URL such as “www.
VigorIPPBX 2820 Series User’s Guide 214 Control and Web Feature will be inactive. Both: Block –The router will block all the packages that match with the conditions specified in URL Access Control and Web Feature below. When you choose this setting, both configuration set in this page for URL Access Control and Web Feature will be inactive.
VigorIPPBX 2820 Series User’s Guide 215 Action – This setting is available only when Either : URL Access Control First or Either : Web Feature First is selected. Pass - Allow accessing into the corresponding webpage with the keywords listed on the box below.
VigorIPPBX 2820 Series User’s Guide 216 Pass - Allow accessing into the corresponding webpage with the keywords listed on the box below. Block - Restrict accessing into the corresponding webpage with the keywords listed on the box below. If the web pages do not match with the specified feature set here, it will be processed with reverse action.
VigorIPPBX 2820 Series User’s Guide 217 Activate Click it to access into MyVigor for activating WCF service. Setup Query Server It is recommended for you to use the default setting, auto-selected. You need to sp ecify a server for categorize searching when you type URL in browser based on the web content filter profile.
VigorIPPBX 2820 Series User’s Guide 218 the fastest rate. L1+L2 Cache – the router will check the URL with fast processing rate combining the feature of L1 and L2. Eight profiles are provided here as Web content filters. Simply click the index number under Profile to open the following web page.
VigorIPPBX 2820 Series User’s Guide 219 Profile Name Type a name for such profile. Log None – There is no log file will be recorded for this profile. Pass – Only the log about Pass will be recorded in Syslog. Block – Only the log about Block will be recorded in Syslog.
VigorIPPBX 2820 Series User’s Guide 220 5 5 . . 7 7 B B a a n n d d w w i i d d t t h h M M a a n n a a g g e e m m e e n n t t Below shows the menu items for Bandwidth Management. 5 5 . . 7 7 . . 1 1 S S e e s s s s i i o o n n s s L L i i m m i i t t A PC with private IP address can access to the Internet via NAT router.
VigorIPPBX 2820 Series User’s Guide 221 End IP Defines the end IP address for limit session. Maximum Sessions Defines the available session number for each host in the specific range of IP addresses.
VigorIPPBX 2820 Series User’s Guide 222 second subnet. Disable Click this button to close the function of lim it bandwidth. Default TX limit Define the default speed of the upstream for each computer in LAN. Default RX limit Define the default speed of the downstream for each computer in LAN.
VigorIPPBX 2820 Series User’s Guide 223 z Scheduling: Based on classification of service level to assign packets to queues and associated service types The basic QoS implementation in Vigor routers is to classify and schedule packets based on the service type information in the IP header.
VigorIPPBX 2820 Series User’s Guide 224 This page displays the QoS settings result of the WAN interface. Click the Setup link to access into next page for the general setup of WAN interface. As to class rule, simply click the Edit link to access into next for configuration.
VigorIPPBX 2820 Series User’s Guide 225 You will see the Online Statistics link appearing on this page. WAN Inbound Bandwidth It allows you to set the connecting rate of data input for WAN. For example, if your ADSL supports 1M of downstream and 256K upstream , please set 1000kbps for this box.
VigorIPPBX 2820 Series User’s Guide 226 E E d d i i t t t t h h e e C C l l a a s s s s R R u u l l e e f f o o r r Q Q o o S S The first three (Class 1 to Class 3) class rules can be adjusted for your necessity. To add, edit or delete the class rule, please click the Edit link of that one.
VigorIPPBX 2820 Series User’s Guide 227 Remote Address Click the Edit button to set the remote IP address (on LAN/WAN) for the rule. Edit It allows you to edit source address information. Address Type – Determine the address type for the source address.
VigorIPPBX 2820 Series User’s Guide 228 E E d d i i t t t t h h e e S S e e r r v v i i c c e e T T y y p p e e f f o o r r C C l l a a s s s s R R u u l l e e To add a new service type, edit or delete an existed service type, please click the Edit link under Service Type field.
VigorIPPBX 2820 Series User’s Guide 229 Port Number – Type in th e starting port number and the end porting number here if you choose Range as the type. By the way, you can set up to 40 service types. If you want to edit/delete an existed service type, please select the radio but ton of that one and click Edit/Edit for modification.
VigorIPPBX 2820 Series User’s Guide 230 Default Enable Dynamic DNS Setup Check this box to enable DDNS function. Index Click the number below Index to access into the setting page of DDNS setup to set account(s). WAN Interface Display current WAN interface used for accessing Internet.
VigorIPPBX 2820 Series User’s Guide 231 5 5 . . 8 8 . . 2 2 S S c c h h e e d d u u l l e e The Vigor router has a built-in real time clock which can update itself manually or automatically by means of Network Time Protocols (NTP).
VigorIPPBX 2820 Series User’s Guide 232 Enable Schedule Setup Check to enable the schedule. Start Date (yyyy-mm-dd) Specify the starting date of the schedule. Start Time (hh:mm) Specify the starting time of the schedule. Duration Time (hh:mm) Specify the duration (or period) for the schedule.
VigorIPPBX 2820 Series User’s Guide 233 5 5 . . 8 8 . . 3 3 R R A A D D I I U U S S Remote Authentication Dial-In User Servi ce (RADIUS) is a security authentication client/server protocol that supports authenti cation, authorization and accounting, which is widely used by Internet service providers.
VigorIPPBX 2820 Series User’s Guide 234 5 5 . . 8 8 . . 4 4 U U P P n n P P The UPnP (Universal Plug and Play) protocol is supported to bring to network connected devices the ease of installation and configurati on which is already available for directly connected PC peripherals with the existing Windows 'Plug and Play' system.
VigorIPPBX 2820 Series User’s Guide 235 The reminder as regards concern about Firewall and UPnP Can't work with Firewall Software Enabling firewall applications on your P C may cause the UPnP function not working properly. This is because these applicati ons will block the accessing ability of some network ports.
VigorIPPBX 2820 Series User’s Guide 236 5 5 . . 8 8 . . 5 5 I I G G M M P P IGMP is the abbreviation of Internet Group Management Protocol . It is a communication protocol which is mainly used for managing the membership of Internet Protocol m ulticast groups.
VigorIPPBX 2820 Series User’s Guide 237 5 5 . . 8 8 . . 6 6 W W a a k k e e o o n n L L A A N N A PC client on LAN can be woken up by the router it connects. When a user wants to wake up a specified PC through the router, he/she mu st type correct MAC address of the specified PC on this web page of Wake on LAN of this router.
VigorIPPBX 2820 Series User’s Guide 238 5 5 . . 9 9 V V P P N N a a n n d d R R e e m m o o t t e e A A c c c c e e s s s s A Virtual Private Network (VPN) is the extension of a private network that encompasses links across shared or public networks like th e Internet.
VigorIPPBX 2820 Series User’s Guide 239 5 5 . . 9 9 . . 2 2 P P P P P P G G e e n n e e r r a a l l S S e e t t u u p p This submenu only applies to PPP-related VPN connections, such as PPTP, L2TP, L2TP over IPSec. Dial-In PPP Authentication PAP Only - Select this option to force the router to authenticate dial-in users with the PAP protocol.
VigorIPPBX 2820 Series User’s Guide 240 and Password of the mutual authentication peer. Start IP Address Enter a start IP address for the dial-in PPP connection. You should choose an IP address from the local private network. For example, if the local private network is 192.
VigorIPPBX 2820 Series User’s Guide 241 Method (LAN-to-LAN) which uses dynamic IP address and IPSec-related VPN connections such as L2TP over IPSec and IPSec tunnel. Pre-Shared Key - Currently only suppo rt Pre-Shared Key for IKE authentication Confirm Pre-Shared Key- Retype the characters to confirm the pre-shared key.
VigorIPPBX 2820 Series User’s Guide 242 Profile Name Type in a name in this file. Accept Any Peer ID Click to accept any peer regardless of its identity. Accept Subject Alternative Name Click to check one specific field of digital signature to accept the peer with matching value.
VigorIPPBX 2820 Series User’s Guide 243 5 5 . . 9 9 . . 5 5 R R e e m m o o t t e e D D i i a a l l - - i i n n U U s s e e r r You can manage remote access by maintaining a table of remote user profile, so that users can be authenticated to dial-in via ISDN or build the VPN connection.
VigorIPPBX 2820 Series User’s Guide 244 Enable this account Check the box to enable this function. Idle Timeout- If the dial-in user is idle over the limitation of the timer, the router will drop this connection. By default, the Idle Timeout is set to 300 seconds.
VigorIPPBX 2820 Series User’s Guide 245 becomes one pure L2TP connection. Must - Specify the IPSec policy to be definitel y applied on the L2TP connection. Specify Remote Node Check the checkbox- You can specify the IP address of the remote dial-in user, ISDN number or peer ID (used in IKE aggressive mode).
VigorIPPBX 2820 Series User’s Guide 246 authenticated, but not be encrypte d. By default, this option is invoked. You can uncheck it to disable it. High - Encapsulating Security Payload (ESP) means payload (data) will be encrypted and authenticated.
VigorIPPBX 2820 Series User’s Guide 247 5 5 . . 9 9 . . 6 6 L L A A N N t t o o L L A A N N Here you can manage LAN-to-LAN connections by maintaining a table of connection profiles.
VigorIPPBX 2820 Series User’s Guide 248 Profile Name Specify a name for the profile of the LAN-to-LAN connection. Enable this profile Check here to activate this profile. Netbios Naming Packet Pass – click it to have an inquiry for data transm ission between the hosts located on both sides of VPN Tunnel while connecting.
VigorIPPBX 2820 Series User’s Guide 249 WAN1 First - While connecting, the router will use WAN1 as the first channel for VPN connection. If WAN1 fails, the router will use another WAN interface instead. WAN1 Only - While connecting, the router will use WAN1 as the only channel for VPN connection.
VigorIPPBX 2820 Series User’s Guide 250 and Password for the authentication of remote server. You can further set up Callback (CBCP) function below. PPTP Build a PPTP VPN connection to the server through the Internet. You should set the identity like User Name and Password below for the authentication of remote server.
VigorIPPBX 2820 Series User’s Guide 251 Pre-Shared Key - Input 1-63 characters as pre-shared key. Digital Signature (X.509) - Select one predefined Profiles set in the VPN and Remote Access >>IPSec Peer Identity . IPSec Security Method This group of fields is a must for IPSec Tunnels and L2TP with IPSec Policy.
VigorIPPBX 2820 Series User’s Guide 252 The default value in Vigor router is Main mode. IKE phase 1 proposal- To propose the local available authentication schemes and encryption algorithms to the VPN peers, and get its feedback to find a match. Two combinations are available for Aggressive mode and nine for Main mode.
VigorIPPBX 2820 Series User’s Guide 253 Allowed Dial-In Type Determine the dial-in connection with different types. ISDN Allow the remote ISDN LAN-to-LAN connection. You should set the User Name and Password of remote dial-in user below. In addition, you can further set up Callback function below.
VigorIPPBX 2820 Series User’s Guide 254 Must - Specify the IPSec policy to be definitely applied on the L2TP connection. Specify CLID or Remote VPN Gateway You can specify the IP address of the remote dial-in user or peer ID (should be the same with the ID setting in dial-in type) by checking the box.
VigorIPPBX 2820 Series User’s Guide 255 Callback budget - By default, the callback function has limitation of callback period. Once the callback budget is exhausted, the function will be disabled automatically. Callback Budget (Unit: minutes)- Specify the time budget for the dial-in user.
VigorIPPBX 2820 Series User’s Guide 256 5 5 . . 9 9 . . 7 7 C C o o n n n n e e c c t t i i o o n n M M a a n n a a g g e e m m e e n n t t You can find the summary table of all VPN connections. You may disconnect any VPN connection by clicking Drop button.
VigorIPPBX 2820 Series User’s Guide 257 5 5 . . 1 1 0 0 C C e e r r t t i i f f i i c c a a t t e e M M a a n n a a g g e e m m e e n n t t A digital certificate works as an electronic ID, which is issued by a certification authority (CA). It contains information such as your name, a serial number, expiration dates etc.
VigorIPPBX 2820 Series User’s Guide 258 Type in all the information that the window request. Then click Generate again. Import Click this button to import a saved file as the certification information. Refresh Click this button to refresh the information listed below.
VigorIPPBX 2820 Series User’s Guide 259 5 5 . . 1 1 0 0 . . 2 2 T T r r u u s s t t e e d d C C A A C C e e r r t t i i f f i i c c a a t t e e Trusted CA certificate lists three sets of trusted CA certificate. To import a pre-saved trusted CA certificate, please click IMPORT to open the following window.
VigorIPPBX 2820 Series User’s Guide 260 5 5 . . 1 1 0 0 . . 3 3 C C e e r r t t i i f f i i c c a a t t e e B B a a c c k k u u p p Local certificate and Trusted CA certificate for this router can be saved within one file. Please click Backup on the following screen to save them .
VigorIPPBX 2820 Series User’s Guide 261 5 5 . . 1 1 1 1 . . 2 2 G G e e n n e e r r a a l l S S e e t t u u p p This page provides some basic ISDN settings such as enabling the ISDN port or not, MSN numbers and blocked MSN numbers, etc. ISDN Port Click Enable to open the ISDN port and Disable to close it.
VigorIPPBX 2820 Series User’s Guide 262 Point-to-Point - Configure ISDN port to use static TEI (Terminal Endpoint Identifier). Point-to-Multipoint - Configure ISDN port to use Dynamic TEI. Own Number Enter your ISDN number. Every outgoing call will carry the number to the receiver.
VigorIPPBX 2820 Series User’s Guide 263 E E x x a a m m p p l l e e : : Below shows an example of TE port MSN number: Refer to the following explanation: a. If you setup "MSN numbers for the router" as the above figure, it means the Vigor router only accepts MSN numbers of 5972727 / 5 972728 / 5972729 .
VigorIPPBX 2820 Series User’s Guide 264 5 5 . . 1 1 1 1 . . 3 3 D D i i a a l l t t o o S S i i n n g g l l e e I I S S P P Select Dialing to a Single ISP if you access the Internet via a single ISP. ISP Access Setup ISP Name - Enter your ISP name such as Seednet, Hinet and so on.
VigorIPPBX 2820 Series User’s Guide 265 disconnect after being idle for a preset amount of time. The default is 180 seconds. If you set the time to 0, the ISDN connection to the ISP will always remain on.
VigorIPPBX 2820 Series User’s Guide 266 configure the PPP session to use the PAP or CHAP protocols to negotiate the username and password with the ISP. Idle Timeout - Idle timeout means the router will be disconnect after being idle for a preset amount of time.
VigorIPPBX 2820 Series User’s Guide 267 5 5 . . 1 1 1 1 . . 5 5 C C a a l l l l C C o o n n t t r r o o l l Some applications require that the router be remotely activated, or be able to dial up to the ISP via the ISDN interface.
VigorIPPBX 2820 Series User’s Guide 268 PPP Authentication - It specifies the PPP authentication method for PPP/MP connections. Normally you can set it to PAP/CHAP for better compatibility. TCP Header Compression - VJ Compression : It is used for TCP/IP protocol header compression.
VigorIPPBX 2820 Series User’s Guide 269 This menu can assist users to configure most of settings in IP PBX. Below shows menu items for IP PBX: 5 5 . . 1 1 2 2 . . 1 1 E E x x t t e e n n s s i i o o n n The system allows you to set 50 extension numbers for ISDN/SIP/Phone call.
VigorIPPBX 2820 Series User’s Guide 270 Internal Phone Extension Active Click Enable to invoke such profile. Allow Registration from If Disable registration from WAN in IP PBX >> PBX System >> SIP Proxy Setting page is unchecked, there are two options offered here ( WAN / VPN) for extension registration.
VigorIPPBX 2820 Series User’s Guide 271 Display Name Type a name as a display for this extension profile. Authentication Check this box to make the IP PBX executing authentication while the number is dialed. Use Display Name as authentication ID – Check this box to use the Display Name as the authentication ID for such extension profile.
VigorIPPBX 2820 Series User’s Guide 272 forwarding to certain extension or group, or forwarding to SIP Trunk. Please determine the way you want to process.
VigorIPPBX 2820 Series User’s Guide 273.
VigorIPPBX 2820 Series User’s Guide 274 5 5 . . 1 1 2 2 . . 2 2 L L i i n n e e S S e e t t t t i i n n g g There are six SIP outside lines and one ISDN line provided by this IP PBX device. Users can set them respectively from SIP Trunk and ISDN Trunk.
VigorIPPBX 2820 Series User’s Guide 275 Profile Name Assign a name for this profile for identifying. You can type similar name with the dom ain. For example, if the domain name is draytel.
VigorIPPBX 2820 Series User’s Guide 276 Account Number/Name Enter your account name of SIP Address, e.g. every text before @.. Authentication ID Check the box to invoke this function and enter the name or number used for SIP Authorization with SIP Registrar.
VigorIPPBX 2820 Series User’s Guide 277 A A l l i i a a s s L L i i s s t t Click the Alias List link to access into the configur ation page as shown below. Profile Name Display the alias name for such sub account. Number Display the phone number of such account.
VigorIPPBX 2820 Series User’s Guide 278 Alias Number Type a number for such account. Alias of SIP Trunk Choose one of the items listed in SIP Trunk List for this alias profile. Out-going call CLI Determine which phone numb er will be shown to the remote end.
VigorIPPBX 2820 Series User’s Guide 279 IPPBX>PBX System> Phone Setting page to change the port type. Office hours answer mode Set the answering mode for such outside line in office time. You can specify it with Auto Attendant (AA), or forward it to any Extension or Group directly.
VigorIPPBX 2820 Series User’s Guide 280 Non-office hours answer mode Set the answering mode for such outside line in non-office time. You can specify it with Auto Attendant, or forward it to any Extension or Group directly.
VigorIPPBX 2820 Series User’s Guide 281 5 5 . . 1 1 2 2 . . 3 3 D D i i a a l l P P l l a a n n 5 5 . . 1 1 2 2 . . 3 3 . . 1 1 D D i i g g i i t t M M a a p p For the convenience of user, this page allows users to edit prefix number for the SIP account with adding number, stripping number or replacing number.
VigorIPPBX 2820 Series User’s Guide 282 Strip - When you choose this mode, partial or the wh ole prefix number will be deleted according to the OP number. Take the above picture (Prefix Table Setup web page) as an example, the OP number of 886 will be deleted completely for the prefix number is set with 886 .
VigorIPPBX 2820 Series User’s Guide 283 Backup Route It will be triggered when the original route is not registered or receives failed response. 5 5 . . 1 1 2 2 . . 3 3 . . 2 2 P P h h o o n n e e B B o o o o k k In this section, you can set your VoIP contacts in the “phonebook”.
VigorIPPBX 2820 Series User’s Guide 284 Speed Dial Number Type the digit number (maxim um 6) in this field which can dial to the client with the phone number specified later. Phone Number Type the complete phone number (maximum 19) for the client that you want to dial out.
VigorIPPBX 2820 Series User’s Guide 285 Apply To Call barring can be applied to specific extension number (set in IP PBX >>Extension ) or group ( IP PBX>>PBX System>>Hunt Group ) respectively or applied to all of extensions/groups completely.
VigorIPPBX 2820 Series User’s Guide 286 For Block Unknown Domain – this function can block incoming calls from unrecognized domain that is not specified in SIP accounts. Such controlling also can be done based on preconfigured schedules. 5 5 . . 1 1 2 2 .
VigorIPPBX 2820 Series User’s Guide 287 5060. SIP Proxy Realm Type SIP service domain name. In full SIP URI, such is the part after @ symbol. Parking Server Number This number is used to communicate with the parking server and invoke the parking function.
VigorIPPBX 2820 Series User’s Guide 288 5 5 . . 1 1 2 2 . . 4 4 . . 2 2 H H u u n n t t G G r r o o u u p p This page allows you to make several extension numbers under certain group. Thus, when a phone call incomes, all the extension numbers under such group will ring.
VigorIPPBX 2820 Series User’s Guide 289 Hunt Group Name Type suitable name for such group. Hunt Group Extension Type extension number for such group. Hunt Rule Use the drop down menu to choose rule for such group. Simultaneously – Choose such rule can make all the phones in the groups ring while receiving incom ing calls.
VigorIPPBX 2820 Series User’s Guide 290 Add>> Click this button to move the selected item in Available area to Chosen area. Add All Click this button to move all of the items in Available area to Chosen area. Remove<< Click this button to move the selected item in Chosen area to Available area.
VigorIPPBX 2820 Series User’s Guide 291 5 5 . . 1 1 2 2 . . 4 4 . . 3 3 V V o o i i c c e e M M a a i i l l C C o o n n f f i i g g u u r r a a t t i i o o n n This page allows users to set actions for voices mails. Extension for checking messages The number specified here is used for the user to listen personal voice mail from IP PBX device.
VigorIPPBX 2820 Series User’s Guide 292 5 5 . . 1 1 2 2 . . 4 4 . . 4 4 O O f f f f i i c c e e H H o o u u r r s s You can set ten groups of office hours including starting p oint, ending point on duty da y(s). Office Hour Start Use the drop down menu to choose the time as the starting point.
VigorIPPBX 2820 Series User’s Guide 293 5 5 . . 1 1 2 2 . . 4 4 . . 5 5 A A u u t t o o A A t t t t e e n n d d a a n n t t W W i i z z a a r r d d The first page is configured for phone calls in office hours. Click Next . The second page is configured for phone calls in non-o ffice hours.
VigorIPPBX 2820 Series User’s Guide 294 Ring Extension - Only the extension number selected here will ring. Plays Prompt - Audio file will be played automatically. Ring Hunt Group – Only the extension num ber within the Hunt Group will ring. Not Used – Nothing will be done for the key.
VigorIPPBX 2820 Series User’s Guide 295 5 5 . . 1 1 2 2 . . 4 4 . . 6 6 P P r r o o m m p p t t M M a a i i n n t t e e n n a a n n c c e e The IP PBX system provides several audio fil es for users to choose for playing. Moreover, users can upload other audio files from USB storage or hard disk or others to make the IP PBX system playing.
VigorIPPBX 2820 Series User’s Guide 296 Prompt 1 to prom pt 10 will be used for user-defined audio files (file format must be .WAV). System Prompt file is provided by router firmware.
VigorIPPBX 2820 Series User’s Guide 297 R R e e c c o o r r d d a a u u d d i i o o f f i i l l e e Below shows a flow chart for using a phone set to record audio file.
VigorIPPBX 2820 Series User’s Guide 298 5 5 . . 1 1 2 2 . . 4 4 . . 7 7 P P h h o o n n e e S S e e t t t t i i n n g g This page allows user to set phone settings. Phone List Port – There are four phone ports provided here for you to configure. Index 1 and Index 4 are fixed and two (I ndex 2 & 3) are configurable.
VigorIPPBX 2820 Series User’s Guide 299 to change SIP account for each phone port. DTMF Relay – Display DTMF mode that configured in the advanced settings page of Phone Index.
VigorIPPBX 2820 Series User’s Guide 300 D D e e t t a a i i l l e e d d S S e e t t t t i i n n g g s s f f o o r r P P h h o o n n e e P P o o r r t t Click the number link of Phone port, you can access into the following page for configuring Phone settings.
VigorIPPBX 2820 Series User’s Guide 301 good voice quality. If the upstream speed is only 64Kbps, do not use G.711 codec. It is better for you to have at least 256Kbps upstream if you would like to use G.711. Single Codec – If the box is checked, only the selected Codec will be applied.
VigorIPPBX 2820 Series User’s Guide 302 Region Select the proper region which you are located. The common settings of Caller ID Type , Dial tone , Ringing tone , Busy tone and Congestion tone will be shown automatically on the page.
VigorIPPBX 2820 Series User’s Guide 303 from 1- 10. The larger of the number, the louder the volume is. MISC Dial Tone Power Leve l - This setting is used to adjust the loudness of the dial tone. The smaller the number is, the louder the dial tone is.
VigorIPPBX 2820 Series User’s Guide 304 D D e e t t a a i i l l e e d d S S e e t t t t i i n n g g s s f f o o r r I I S S D D N N 1 1 / / 2 2 - - S S 0 0 P P o o r r t t Click the number link of Index 2 or Index 3 (ISDN1-S0 or ISDN2-S0), you can access into the following page for configuring Phone settings.
VigorIPPBX 2820 Series User’s Guide 305 good voice quality. If your upstream speed is only 64Kbps, do not use G.711 codec. It is better for you to have at least 256Kbps upstream if you would like to use G.711. Single Codec – If the box is checked, only the selected Codec will be applied.
VigorIPPBX 2820 Series User’s Guide 306 Region Select the proper region which you are located. The common settings of Caller ID Type , Dial tone , Ringing tone , Busy tone and Congestion tone will be shown automatically on the page.
VigorIPPBX 2820 Series User’s Guide 307 communication. Volume Gain Mic Gain (1-10)/Speaker Gain (1-10) - Adjust the volume of microphone and speaker by entering number from 1- 10. The larger of the number, the louder the volume is. MISC Dial Tone Power Leve l - This setting is used to adjust the loudness of the dial tone.
VigorIPPBX 2820 Series User’s Guide 308 Session Timer Check the box to enable the function. In the limited time that you set in this field, if there is no response, the connecting call will be closed automatically. DND (Do Not Disturb) mode Set a period of peace time without disturbing by VoIP phone call.
VigorIPPBX 2820 Series User’s Guide 309 Voice Active Detector - This function can detect if the voice on both sides is active or not. If not, the router will do something to save the bandwidth for other using. Click On to invoke this function; click off to close the function.
VigorIPPBX 2820 Series User’s Guide 310 Also, you can specify each field for your necessity. It is recommended for you to use the default settings for VoIP communication. Volume Gain Mic Gain (1-10)/Speaker Gain (1-10) - Adjust the volume of microphone and speaker by entering number from 1- 10.
VigorIPPBX 2820 Series User’s Guide 311 be sent to the remote end with SIP me ssage. Payload Type (rfc2833) - Choose a number from 96 to 127, the default value was 101.
VigorIPPBX 2820 Series User’s Guide 312 Single Codec – If the box is checked, only the selected Codec will be applied. Packet Size -The amount of data contained in a single packet. The default value is 20 ms, which means the data packet will contain 20 ms voice information.
VigorIPPBX 2820 Series User’s Guide 313 Region Select the proper region which you are located. The common settings of Caller ID Type , Dial tone , Ringing tone , Busy tone and Congestion tone will be shown automatically on the page.
VigorIPPBX 2820 Series User’s Guide 314 Volume Gain Mic Gain (1-10)/Speaker Gain (1-10) - Adjust the volume of microphone and speaker by entering number from 1- 10. The larger of the number, the louder the volume is. MISC Dial Tone Power Leve l - This setting is used to adjust the loudness of the dial tone.
VigorIPPBX 2820 Series User’s Guide 315 F F o o u u r r I I S S D D N N C C h h a a n n n n e e l l s s A A p p p p l l i i c c a a t t i i o o n n There are two ISDN physical connectors for c onnecting to ISDN phones.
VigorIPPBX 2820 Series User’s Guide 316 When you finished the configuration, four ISDN lines are ready for th e user to communicate with others. 5 5 .
VigorIPPBX 2820 Series User’s Guide 317 5 5 . . 1 1 2 2 . . 5 5 P P B B X X S S t t a a t t u u s s 5 5 . . 1 1 2 2 . . 5 5 . . 1 1 C C a a l l l l D D e e t t a a i i l l R R e e c c o o r r d d s .
VigorIPPBX 2820 Series User’s Guide 318 5 5 . . 1 1 2 2 . . 5 5 . . 2 2 E E x x t t e e n n s s i i o o n n M M o o n n i i t t o o r r This page displays owner’s name, IP address, status and peer ID for each extension number. Refresh Click it to reload the page.
VigorIPPBX 2820 Series User’s Guide 319 S S e e c c u u r r i i t t y y O O v v e e r r v v i i e e w w Real-time Hardware Encryption: Vigor Router is equipped with a hardware AES encryption engine so it can apply the highest protection to your data without infl uencing user experience.
VigorIPPBX 2820 Series User’s Guide 320 5 5 . . 1 1 3 3 . . 2 2 G G e e n n e e r r a a l l S S e e t t u u p p By clicking the General Settings , a new web page will appear so that you could configure the SSID and the wireless channel. Please refer to the following figure for more information.
VigorIPPBX 2820 Series User’s Guide 321 (11b+11g+11n) stations simultaneously. Simply choose Mix (11b+11g+11n) mode. Index(1-15) Set the wireless LAN to work at certain time interval only. You may choose up to 4 schedules out of the 15 schedules pre-defined in Applications >> Schedule setup.
VigorIPPBX 2820 Series User’s Guide 322 Long Preamble This option is to define the length of the sync field in an 802.11 packet. Most modern wireless network uses short preamble with 56 bit sync filed instead of long pream ble with 128 bit sync field.
VigorIPPBX 2820 Series User’s Guide 323 Download – Type the transm itting rate for data download. Default value is 30,000 kbps. 5 5 . . 1 1 3 3 . . 3 3 S S e e c c u u r r i i t t y y This page allows you to set security with diffe rent modes for SSID 1, 2, 3 and 4 respectively.
VigorIPPBX 2820 Series User’s Guide 324 WPA/802.1x Only- Accepts only WPA clients and the encryption key is obtained dynamically from RADIUS server with 802.1X protocol. WPA2/802.1x Only- Accepts only WPA2 clients and the encryption key is obtained dynamically from RADIUS server with 802.
VigorIPPBX 2820 Series User’s Guide 325 5 5 . . 1 1 3 3 . . 4 4 A A c c c c e e s s s s C C o o n n t t r r o o l l In the Access Control , the router may restrict wireless access to cert ain wireless clients only by locking their MAC address into a black or wh ite list.
VigorIPPBX 2820 Series User’s Guide 326 5 5 . . 1 1 3 3 . . 5 5 W W P P S S WPS (Wi-Fi Protected Setup) provides easy procedure to make network connection between wireless station and wireless access poi nt (vigor router) with the e ncryption of WPA and WPA2.
VigorIPPBX 2820 Series User’s Guide 327 z If you want to use PIN code, you have to know the PIN code specified in wireless client. Then provide the PIN code of the wi reless client you wish to connect to the vigor router.
VigorIPPBX 2820 Series User’s Guide 328 Authentication Mode Display current authentication mode of the router. Only WPA2/PSK and WPA/PSK support WPS. Configure via Push Button Click Start PBC to invoke Push-Button style WPS setup procedure. The router will wait for WPS requests from wireless clients about two minutes.
VigorIPPBX 2820 Series User’s Guide 329 The application for the WDS-Repeater mode is depicted as below: The major difference between these two modes is that: while in Repeater mode, the packets received from one peer AP can be repeated to another peer AP through WDS links.
VigorIPPBX 2820 Series User’s Guide 330 Mode Choose the mode for WDS setting. Disable mode will not invoke any WDS setting. Bridge mode is designed to fulfill the first type of application. Repeater mode is for the second one. Security There are three types for security, Disable , WEP and Pre-shared key .
VigorIPPBX 2820 Series User’s Guide 331 MAC addresses are allowed to be entered in this page at one time. Yet please disable the unused link to get better performance. If you want to invoke the peer MAC address, remember to check Enable box in the front of the MAC address after typing.
VigorIPPBX 2820 Series User’s Guide 332 long guard interval for data transmit based on the stati on capability. Aggregation MSDU Aggregation MSDU can combine frames with different sizes. It is used for improving MAC layer’s performance for some brand’s clients.
VigorIPPBX 2820 Series User’s Guide 333 result field, and click Bridge or Repeater . Next, click Add to . Later, the MAC address of the AP will be added to Bridge or Repeater field of WDS settings page.
VigorIPPBX 2820 Series User’s Guide 334 5 5 . . 1 1 4 4 U U S S B B A A p p p p l l i i c c a a t t i i o o n n USB diskette can be regarded as a server . By way of Vigor router, clients on LAN can access, write and read data stored in USB diskette.
VigorIPPBX 2820 Series User’s Guide 335 Default Charset is for English based file name. For Simplified Chinese file/directory names, please choose GB2312; for Traditional Chinese file/directory names, choose BIG5. Samba Service Settings Click Enable to invoke samba service via the router.
VigorIPPBX 2820 Series User’s Guide 336 FTP/Samba User Enable – Click this button to activate this profile (account) for FTP service or Samba User service. Later, the user can use the username specified in this page to login into FTP server. Disable – Click this button to disable such profile.
VigorIPPBX 2820 Series User’s Guide 337 Access Rule It determines the authority for su ch profile. Any user, who uses such profile for accessing into USB storage disk, must follow the rule specified here. File – Check the items (Read, Write and Delete) for such profile.
VigorIPPBX 2820 Series User’s Guide 338 Current Path Display current folder. Upload Click this button to upl oad the selected file to the USB diskette.
VigorIPPBX 2820 Series User’s Guide 339 5 5 . . 1 1 4 4 . . 4 4 D D i i s s k k S S t t a a t t u u s s This page is to monitor the status for th e users who accessing into FTP or Samba server (USB diskette) via the Vigor router. If you want to remove the diskette from USB port in router, please click Disconnect USB Disk first.
VigorIPPBX 2820 Series User’s Guide 340 5 5 . . 1 1 5 5 S S y y s s t t e e m m M M a a i i n n t t e e n n a a n n c c e e For the system setup, there are several items that you have to know the way of configuration: Status, Administrator Password, Configuration Backup, Syslog, Time setup, Reboot System, and Firmware Upgrade.
VigorIPPBX 2820 Series User’s Guide 341 1 st IP Address Display the IP address of the LAN interface. 1 st Subnet Mask Display the subnet mask address of the LAN interface. DHCP Server Display the current status of DHCP server of the LAN interface. DNS Display the assigned IP address of the primary DNS.
VigorIPPBX 2820 Series User’s Guide 342 5 5 . . 1 1 5 5 . . 2 2 T T R R - - 0 0 6 6 9 9 This device supports TR-069 standard. It is very convenient for an administrator to m anage a TR-069 device through an Auto Configuration Server, e.g., VigorACS.
VigorIPPBX 2820 Series User’s Guide 343 5 5 . . 1 1 5 5 . . 3 3 A A d d m m i i n n i i s s t t r r a a t t o o r r P P a a s s s s w w o o r r d d This page allows you to set new password. Old Password Type in the old password. The factory default setting for password is blank.
VigorIPPBX 2820 Series User’s Guide 344 6. In Save As dialog, the default filename is config.cfg . You could gi ve it another name by yourself. 7. Click Save button, the configuration will download a utomatically to your computer as a file named config.
VigorIPPBX 2820 Series User’s Guide 345 5 5 . . 1 1 5 5 . . 5 5 S S y y s s l l o o g g / / M M a a i i l l A A l l e e r r t t SysLog function is provided for users to monitor router. There is no bother to directly get into the Web Configurator of the router or borrow de bug equipments.
VigorIPPBX 2820 Series User’s Guide 346 Authentication Check this box to activate this function while using e-mail application. User Name Type the user name for authentication.
VigorIPPBX 2820 Series User’s Guide 347 5 5 . . 1 1 5 5 . . 6 6 T T i i m m e e a a n n d d D D a a t t e e It allows you to specify where the time of the router should be inquired from. Current System Time Click Inquire Time to get the current time.
VigorIPPBX 2820 Series User’s Guide 348 5 5 . . 1 1 5 5 . . 7 7 M M a a n n a a g g e e m m e e n n t t This page allows you to manage the setti ngs for access control, access list, port setup, and SMP setup. For example, as to management access control, the port number is used to send/receive SIP message for building a session.
VigorIPPBX 2820 Series User’s Guide 349 Get Community Set the name for getting community by typing a proper character. The default setting is public. Set Community Set community by typing a proper nam e. The default setting is private. Manager Host IP Set one host as the manager to execute SNMP function.
VigorIPPBX 2820 Series User’s Guide 350 5 5 . . 1 1 5 5 . . 9 9 F F i i r r m m w w a a r r e e U U p p g g r r a a d d e e Before upgrading your router firmware, you need to i nstall the Router Tools. The Firmware Upgrade Utility is included in the tools.
VigorIPPBX 2820 Series User’s Guide 351 5.15.10 Activation There are three ways to activate WCF on vigor router, using Service Activation Wizard , by means of CSM>>Web Content Filter Profile or via System Maintenance>>Activation .
VigorIPPBX 2820 Series User’s Guide 352 Below shows the successful activation of Web Content Filter: Status Display the mechanism (represented with code number, e.g., CT-CF) adopted by such router. Start Date Display the starting date of WCF license activated successfully.
VigorIPPBX 2820 Series User’s Guide 353 5 5 . . 1 1 6 6 . . 1 1 D D i i a a l l - - o o u u t t T T r r i i g g g g e e r r Click Diagnostics and click Dial-out Trigger to open the web pag e. The internet connection (e.g., ISDN, PPPoE, PPPoA, etc) is triggered by a package sending from the source IP address.
VigorIPPBX 2820 Series User’s Guide 354 5 5 . . 1 1 6 6 . . 3 3 A A R R P P C C a a c c h h e e T T a a b b l l e e Click Diagnostics and click ARP Cache Table to view the content of the ARP (Address Resolution Protocol) cache held in the rout er. The table shows a mapping between an Ethernet hardware address (MAC Address) and an IP address.
VigorIPPBX 2820 Series User’s Guide 355 5 5 . . 1 1 6 6 . . 5 5 N N A A T T S S e e s s s s i i o o n n s s T T a a b b l l e e Click Diagnostics and click NAT Sessions Table to open the setup page. Private IP:Port It indicates the source IP address and port of local PC.
VigorIPPBX 2820 Series User’s Guide 356 Ping to Use the drop down list to choose the destination that you want to ping. IP Address Type in the IP address of the Host/IP that you want to ping. Run Click this button to start the ping work. The result will be displayed on the screen.
VigorIPPBX 2820 Series User’s Guide 357 refreshing data flow that will be done by the system automatically. Refresh Click this link to refr esh this page manually. Index Display the number of the data flow. IP Address Display the IP address of the monitored device.
VigorIPPBX 2820 Series User’s Guide 358 5 5 . . 1 1 6 6 . . 8 8 T T r r a a f f f f i i c c G G r r a a p p h h Click Diagnostics and click Traffic Graph to pen the web page. Choose WAN1 Bandwidth/WAN2 Bandwidth, Sessions, daily or w eekly for viewing different traffic graph.
VigorIPPBX 2820 Series User’s Guide 359 Protocol Choose a protocol (ICMP or UDP) for such route. Host/IP Address It indicates the IP address of the host. Run Click this button to start route tracing work. Clear Click this link to remove the result on the window.
VigorIPPBX 2820 Series User’s Guide 360 This page is left blank..
VigorIPPBX 2820 Series User’s Guide 361 C C h h a a p p t t e e r r 6 6 : : T T r r o o u u b b l l e e S S h h o o o o t t i i n n g g This section will guide you to solve abnormal s ituations if you cannot access into the Internet after installing the router and finishing the web configuration.
VigorIPPBX 2820 Series User’s Guide 362 6 6 . . 2 2 C C h h e e c c k k i i n n g g I I f f t t h h e e N N e e t t w w o o r r k k C C o o n n n n e e c c t t i i o o n n S S e e t t t t i i n n g .
VigorIPPBX 2820 Series User’s Guide 363 4. Select Obtain an IP address automatically and Obtain DNS server address automatically . F F o o r r M M a a c c O O s s 1. Double click on the current used MacOs on the desktop. 2. Open the Application folder and get into Network .
VigorIPPBX 2820 Series User’s Guide 364 6 6 . . 3 3 P P i i n n g g i i n n g g t t h h e e R R o o u u t t e e r r f f r r o o m m Y Y o o u u r r C C o o m m p p u u t t e e r r The default gateway IP address of the router is 192.168.1.1. For so me reason, you might need to use “ping” command to check the link status of the router.
VigorIPPBX 2820 Series User’s Guide 365.
VigorIPPBX 2820 Series User’s Guide 366 6 6 . . 4 4 C C h h e e c c k k i i n n g g I I f f t t h h e e I I S S P P S S e e t t t t i i n n g g s s a a r r e e O O K K o o r r N N o o t t Click WAN>> Internet Access and then check whether the ISP settings are set correctly.
VigorIPPBX 2820 Series User’s Guide 367 T T r r a a n n s s m m i i s s s s i i o o n n R R a a t t e e i i s s n n o o t t f f a a s s t t e e n n o o u u g g h h Please connect your Notebook with 3G USB Modem to test the connection speed to verify if the problem is caused by VigorIPPBX 2820.
VigorIPPBX 2820 Series User’s Guide 368 After restore the factory default setting, you can configure the settings for the router again to fit your personal request.
VigorIPPBX 2820 Series User’s Guide 369 A A p p p p e e n n d d i i x x : : H H a a r r d d w w a a r r e e S S p p e e c c i i f f i i c c a a t t i i o o n n s s Operating : 0°C ~ 45°C Temperature Storage : -25°C ~ 70°C Humidity 10% ~ 90% ( non-condensing ) Max.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Draytek VigorIPPBX 2820 è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Draytek VigorIPPBX 2820 - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Draytek VigorIPPBX 2820 imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Draytek VigorIPPBX 2820 ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Draytek VigorIPPBX 2820, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Draytek VigorIPPBX 2820.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Draytek VigorIPPBX 2820. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Draytek VigorIPPBX 2820 insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
