Il manuale d’uso Dell D series Personal Computer

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_________ ______ _____ Inf or mation in this do cument is subject t o c hang e without notice. © 1 998 Dell Comput er Cor por ation. Al l r ight s r eserved. Reproduction in any manner wha tsoev er without the writ ten permission of Dell C omputer Corporat ion is strictly forbidden.

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v 6DIH W,QVWUXFWLRQV Use the f o llo wing sa f ety guid elines to h elp pro tect y our com puter sy s tem from p oten- tial da mage and to ens ure y our o wn per sonal sa f ety . :KHQ8VLQJ< RXU&RPS XWHU6VWHP As y ou us e y our compu ter sy stem, obser ve the f ollo wing s af ety guide lines.

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vi  Do not pus h an y object s into the opening s of your c omputer . Doing so can cause fire or el ectric shoc k by shorting o ut interior c omponents .  Kee p yo ur co m pu te r away fr o m ra di a to rs an d he at s o ur ce s. A l s o, d o no t b lo ck coolin g ve nts.

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vii :KHQ: RUNLQJ,QVLGH < RXU&RPSXWH U B efore you remo ve the compu ter co v er , perf orm the follo wing steps in the seque nce indica ted.

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viii In addi tion, take note of these sa f ety guideline s when appro priate :  When y ou dis conne ct a ca ble, pul l on its co nnecto r or on it s strain -relief loop, not on the c able it self .

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ix 3U H I D F H $ERXW7KLV*XLGH Thi s gui de is inte nded f or an y one who uses a Dell D imension XPS D xxx co mputer sy stem. It c an be use d by both first-t ime and e x perienced c omputer us ers who w ant to mai nt ain , upgr a de, or trou bles hoot t heir compu ters .

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x  Appendix E , “ W ar ra nti es a nd R e t urn P olic y ,” d escribes th e w arr a nty f o r y our De ll system an d the “ T o t al S atisfacti on” Return Policy .

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xi 1RWDWLRQDO&R QYHQWLRQV The following su bsec tion s d escri be not at ional conventions used in this d ocume nt. : DUQLQJV &DXWLRQV DQG1RWH V Thro ughout thi s guide, there ma y be bloc ks of tex t indicat ed by symbol s in the p age margin a nd printed in bold type or in italic type.

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xii  Screen te xt is tex t tha t ap pea rs on th e moni tor sc ree n. It can be a me ss ag e , o r it can be te xt that y ou are instr ucted to type a s p art of a co mmand (ref erred to a s a comma nd li n e ). Screen t ext is pres ented in th e Courier Ne w f ont.

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xiii &RQWHQWV &KDS WHU ,QWUR GXFWLRQ            Hardware Fe atures .

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xiv Adding M emory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14 Memory Up grade Kits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14 Install ing a DIMM .

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xv &KDS WHU 6RIWZDUH 6ROXWL RQV           Using Aud io Utilities .

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xvi &KDS WHU 5XQQLQJ WKH 'HOO 'LDJQRVW LFV        When to Us e the Dell Di agnostics . . . . . .

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xvii &KDS WHU *HW WLQJ+ HOS            Techni cal Assista nce .

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xviii $S SHQGL[& % HHS& RGHVDQG6 VWHP0 HVVDJH V     & POST Bee p Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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xix Figure 3 -6. Installing a 5.25-Inch Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7 Figure 3 -7. Removing a 3.5 -Inch Drive Bay Pla te . . . . . . . . . . . . . . . . . . . . . . . . . 3-9 Figure 3 -8. Installing a Drive in the Upper 3.

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xx Table 7 -5. Video Test Gr oup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-11 Table 7 -6. Keyboard Test Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-12 Table 7 -7. Diskette Drives Tes t Group .

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Intro duction 1- 1 &+$37(5 ,QWURGXFWLRQ Dell D imensi on ® XPS D xxx compu ter sy stems are hi gh-speed perso nal comp uters that include an Intel ® Pe n t i u m ® II mi cro pro cess or with MM X ™ tec hnolog y .

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1-2 Dell Dimensio n XPS D xxx Systems Ref erence a nd T roubles hootin g Guide  Memory that can b e increased up to 384 megab ytes (MB) b y installing 1 6-, 32-, 64-, or 1 28 -MB sync hronous dynamic random-a ccess memory (SDRAM) d ual in- line m em ory module s (D IMM s) i n the th ree D IM M soc kets on th e sy s tem b oa rd.

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Intro duction 1- 3  F or sy ste ms r unning Windo ws 95 with t he USB Supple ment i nstalled, the tw o high-pe rfor mance Univ ersal Serial Bus (USB) por ts pro vide a single conne ction point f or mu ltiple USB-compli ant de vice s. T hese d e vices c an be co nnected a nd discon nected w hile th e sy stem is r u nning.

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1-4 Dell Dimensio n XPS D xxx Systems Ref erence a nd T roubles hootin g Guide Dell off ers a variet y of expansion c ards to i ncre ase system fun ctio nalit y:  High-perf ormance video cards with.

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Intro duction 1- 5 6FKHGXOLQ J%DFNXSV Dell reco mmend s that y ou bac k up the h ard-disk dri ve a t least on ce a week , with a daily bac kup of those files tha t ha ve been c hanged. F ollo wing thes e guidel ines ensures th e los s of no m ore than a da y's w ork.

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1-6 Dell Dimensio n XPS D xxx Systems Ref erence a nd T roubles hootin g Guide  Nona brasi ve disket te-dri ve head-cl eanin g kit th a t cont ain s pretr eated disket tes in indi viduall y seale d.

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Intro duction 1- 7 &OHDQLQJ 'ULYHV Y ou can clean a d isk et te, CD-RO M, or di gital ve rsatil e disc re ad-only m emory (D VD- RO M) driv e usin g a comm ercial ly a va ilable c leaning kit. T hese kits con tain pre- treated disk et tes or a cleani ng disc to remo ve c ontaminants tha t accumu late during norm al oper atio n.

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1-8 Dell Dimensio n XPS D xxx Systems Ref erence a nd T roubles hootin g Guide NO TE: Use a U PS to protec t you r compu ter only . Co nnect other de vices, suc h as a printer , to a separa te pow er s trip pro viding surg e protectio n.

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Inst a lling Upgr ades on th e Sy stem Board 2- 1 &+$37(5 ,QVWDOOLQJ 8SJUD GHV RQ WKH 6 VWH P %RDUG This ch apter d escri bes how t o inst al l expans ion ca rds an d system memor y as well as replace the sy s tem bat tery (if nece ssar y).

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2-2 Dell Dimensio n XPS D xxx Systems Ref erence a nd T roubles hootin g Guide ,QVWD OODWLRQ*XLGHOLQHV K eep a stat ic-se nsitiv e compon ent in it s antis tatic pac king mater ial un til y ou a re ready to install th e compone nt in the c omputer .

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Inst a lling Upgr ades on th e Sy stem Board 2- 3  )DFHW KHIURQW RIWK HFKDVVL V3XVK LQDFR YHU UHOHDVHO DWFKZ LWKRXU  WKXPEZK LOHX VLQJRX U�.

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2-4 Dell Dimensio n XPS D xxx Systems Ref erence a nd T roubles hootin g Guide ) LJXUH ,QVLGH WKH0 LQL7 RZHU&KDVVLV  c hassis cool i ng fan system bo ar d c has.

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Inst a lling Upgr ades on th e Sy stem Board 2- 5 ) LJXUH ,QVLGH WKH'H VNWRS &KDVVL V c hassis c ool ing f a n system b oard c h assis card -gui de a ssembly (co.

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2-6 Dell Dimensio n XPS D xxx Systems Ref erence a nd T roubles hootin g Guide 6VWHP%RDU G Figure 2 -4 sho ws th e sy stem board con nectors a nd soc kets , and T able 2-1 de scribes their functio ns.

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Inst a lling Upgr ades on th e Sy stem Board 2- 7 7 DEOH6VWHP %RDUG&RQQHFWRUVDQG6RFNHWV  &RQQHFW RURU  6RFN HW 'HVFUL SWLRQ 3.

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2-8 Dell Dimensio n XPS D xxx Systems Ref erence a nd T roubles hootin g Guide -XPSHUV Ju mpers are small bloc ks on the sy stem bo ard with two or more p ins emergin g from them. Plastic plugs co ntaining a wire fit do wn o ver the pi ns, cr eating a c ircuit.

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Inst a lling Upgr ades on th e Sy stem Board 2- 9 7 DEOH &RQILJXUDWLRQ-XPSHU6HWW LQJV -XPSH U 6HWWLQJV 'HV FULSWLRQ Norma l mode In Norma l mode (j umper pl ug on pin s 1–2), sy stem set u p set tings and installe d pass w ord(s) are re tained when the sy ste m boots.

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2-1 0 Dell Dimensio n XPS D xxx Systems Ref erence a nd T roubles hootin g Guide ([SDQVLRQ&DUG8SJUDGHV The sy stem bo ard acc ommodates up to six e xpans ion cards —32-bi t P eripheral .

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Inst a lling Upgr ades on th e Sy stem Board 2-1 1 Mak e sure y o u hav e a slot av ail able for the type of card you are instal ling. Also c hec k the Windo ws 95 De vice Ma nager or Windows NT Diag nostic s for an av aila ble inter- r upt request (IRQ) that is s upported b y the card.

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2-1 2 Dell D imension XPS D xxx Systems Ref erence a nd T roubles hootin g Guide  8QVFUH ZDQG UHPRYH WKHPH WDOILOO HUEUD FNHWWKDWFR YHUVW KHFDUG  VORW RSHQ LQ.

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Inst a lling Upgr ades on th e Sy stem Board 2-1 3  :KHQWKHFD UGLVILUPO VHDWHGLQ WKHFRQQHFWR U VHFXU HWKHFDUG PRXQ WLQJE UDFNHWZLWKW KHVF UHZ�.

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2-1 4 Dell D imension XPS D xxx Systems Ref erence a nd T roubles hootin g Guide  *U DVSW KHFDUG ELW VWRS FRUQ HUVD QGHDVHL WR XWRI LWV FRQQHFW RU  �.

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Inst a lling Upgr ades on th e Sy stem Board 2-1 5 . ,QVWD OOLQJD ',00 T o inst al l a DIMM, follow thes e step s:  5HPRYHWKHFR PSXWHUFR YHUDFFR UGLQJWRWK HLQV.

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2-1 6 Dell D imension XPS D xxx Systems Ref erence a nd T roubles hootin g Guide  ,QVH UWWKH ',00VWU DLJKWGR ZQLQ WRWKH VRFNHWPDNLQJ VXUH LWILWV LQWR�.

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Inst a lling Upgr ades on th e Sy stem Board 2-1 7  5HERRWWKH FRPSXWH U VVWHPDQG SUHVV'HO! ZKHQSURPSWHG  W R HQWHU WKH VVW HPVHWX SSURJ UDP�.

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2-1 8 Dell Dimensio n XPS D xxx Systems Ref erence a nd T roubles hootin g Guide  ,QVHUW WKHED WWHUL QWRWKH VRFN HWZLWKWKH VLGHOD EHOHG´ µIDF LQJXS �.

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Installing Driv es 3-1 &+$37(5 ,QVWDOOLQJ'U LYHV This c hapt er pr ovides in structi ons for re moving an d rep laci ng th e bezel, t he dr ive cage, a nd front -panel in serts. T hese procedures may be req uired f or a d riv e installa- tion.

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3-2 Dell Dimensio n XPS D xxx Systems Ref erence a nd T roubles hootin g Guide  6ZLQ JWKHE H]HODZD IURP WKHFK DVVLVGL VHQJD JHWKH WKUHH UHWDLQLQ J KRRNVRQ�.

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Installing Driv es 3-3 ) LJXUH 5HP RYLQJ WKH'U LYH&D JH 5HSODFLQJWKH 'ULYH&D JH T o replace t he driv e cage af ter installin g a de vic e i.

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3-4 Dell Dimensio n XPS D xxx Systems Ref erence a nd T roubles hootin g Guide 5 HPRY LQJDQG5 HSODFLQJD) URQW3 DQHO ,QVHUW Empty driv e ba y s in the driv e cage ar e co vere d by a front- panel ins ert.

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Installing Driv es 3-5 &RQQHF WLQJ'UL YHV When ins talling a driv e, you conn ect two c ables—a D C pow er ca ble and an inte rfac e cable—t o the bac k of the driv e. The DC po w er cabl e comes from the pow er supply a nd contai ns a 4-pi n connec tor that is k ey ed to av oid inc orrect ins ertion.

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3-6 Dell Dimensio n XPS D xxx Systems Ref erence a nd T roubles hootin g Guide ) LJXUH 'ULYH, QWHUID FH&RQQHFWRU V When at tac hing the interf ace c able to a driv e, be sure to matc h the colored strip o n the cab le to p in 1 o f the dr iv e ’ s interf ace conne cto r .

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Installing Driv es 3-7  5HPRYHW KHSO DVWLFL QVHU WIURP WKHG ULYH FDJH DVGHVF ULEHG HDUOLH ULQ ´5HPRYLQJ DQG5HSODF LQJD )URQW3DQHO, QVHUW.

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Installing Driv es 3-9 bac k of the front -panel in sert fo r reducing electroma gnetic i nterf eren ce (EMI ) emis sions. ) LJXUH 5HPRY LQJD ,QFK 'ULYH�.

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3-1 0 Dell Dimensio n XPS D xxx Systems Ref erence a nd T roubles hootin g Guide  ,IR XDUH LQVWDO OLQJDGU LYHLQ WKHGH VNWRSF KDVVLV LQVWDOO WKHV KRUW IL.

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Installing Driv es 3 -1 1  5HSODFH  WKHEH]HODV GHVFU LEHG  HDUOLH U LQ´5HPRYLQJDQG5HSODFLQJWKH %H]HOµ  0DN HVXUHWKD WQRF DEOHF RQ.

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Installing Driv es 3-1 3  0DN HVXUHWKD WQRF DEOHF RQQHFWLRQV ZHUHO RRVHQHG GXULQJ WKHSURF H GXUH $UUDQ JHFD EOHVVR WKDW WKHZL OOQRW �.

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3-1 4 Dell D imension XPS D xxx Systems Ref erence a nd T roubles hootin g Guide ) LJXUH ,QVWDOO LQJD' ULYHLQ WKH3 ULPDU+DUG'LVN'U LYH.

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Installing Driv es 3-1 5   5H P R Y H WK H W Z R V F U H Z V V HF X U L Q J W K H V HF R QG D U K D U G  G L V N G U L Y H EU DF NH W  WRWKH FKDVV LV�.

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3-1 6 Dell D imension XPS D xxx Systems Ref erence a nd T roubles hootin g Guide . ) LJXUH 6HFRQGDU +DUG'LVN 'ULYH%U DFNHW  $OLJ Q WKH H[W HUQ.

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Installing Driv es 3-1 7 3 DUWLW LRQLQJDQG/RJLFDOO)RUPDWW LQJDQ(,'(+DUG'LVN 'ULY H  EIDE ha rd-disk d riv es mus t be ph y sicall y f ormat ted, partitio ned, and logicall y f ormat - ted bef ore th ey c an be used to store data.

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3-1 8 Dell Dimensio n XPS D xxx Systems Ref erence a nd T roubles hootin g Guide 6&6,, '1XP EHUV Eac h device attac hed to a SC SI hos t adapt er card , as well as the card itsel f , must hav e a uniqu e SCSI ID n umber fr om 0 to 7 .

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Installing Driv es 3-1 9  If y ou are installing a n intern al wide SCSI de vice (suc h as a wi de SCSI hard -disk drive) , you ha v e a 68-pi n inte rna l SCSI ca ble as sho wn in F igu re 3-1 4.

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3-20 Dell Dimensio n XPS D xxx Systems Ref erence a nd T roubles hootin g Guide hard-dis k driv e acces s indica tor on the c omput er’ s front panel w hene v er a SCSI hard- disk d rive is ac cessed .

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Instal li ng Dr iv es 3-21  5HFRQQH FWR XUFRP SXWHU DQGG HYLFHV WR WKHLUS RZHUVR XUFHV DQGW XUQ WKHPR Q  ,IQH FHVVDU HQ WHUWKH .

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3-22 Dell Dimensio n XPS D xxx Systems Ref erence a nd T roubles hootin g Guide.

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Basic T roubles hooting 4-1 &+$37(5 %DVLF7 URXEOHVKRRWLQJ Thi s c hapter guide s yo u through s ome initi al c hec ks and procedures th at can s olve basic compu ter prob lems.

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4-2 Dell Dimensio n XPS D xxx Systems Ref erence a nd T roubles hootin g Guide installatio n inf ormat ion, des cribe ne w product enh ancemen ts or c orrectio ns tha t ha ve n ot ye t been doc umented, a nd list k now n probl ems.

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Basic T roubles hooting 4-3 T o c hec k compu ter connectio ns, f ollo w thes e steps:  7 XUQ RIIWK HFR PSXWHU WK HPRQL WRU DQG DOOD WWDFK HGGHY LFHV  9.

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4-4 Dell Dimensio n XPS D xxx Systems Ref erence a nd T roubles hootin g Guide 3R Z H U If y ou are e xpe riencing pro blems wi th po w er to y our comp uter , perf orm thes e tasks:  Chec k the computer’ s pow er indic ator (see F igures 2-2 and 2-3) .

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Basic T roubles hooting 4-5 0RQLWR U Thi s sect ion lis ts som e basic c hec ks you c an do f or mo st monitor s. Chec k the d ocu- mentation tha t came w ith the mon itor fo r fa ult indic ations a nd trouble shooting procedu res spec ific to y our mon itor .

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4-6 Dell Dimensio n XPS D xxx Systems Ref erence a nd T roubles hootin g Guide  V erify the po wer sou rce b y plu gging in a n appli ance that y ou kn ow w o rks.  Plug t he moni tor direc tly in to an el ectr ical o utle t, bypass ing any power pr otect ion devices.

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Basic T roubles hooting 4-7  R eseat all s peak er conne ctions a nd mak e sure they are insert ed fully . V eri fy that the audi o jac ks are not be nt or brok en.  T ur n up t he volume by clicking th e yellow spea ke r ic on in t he W i ndows 9 5 or Wi ndows NT t ask b ar and adjust ing t h e volume s et ting .

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4-8 Dell Dimensio n XPS D xxx Systems Ref erence a nd T roubles hootin g Guide  R un the Disk et te Driv es T est Gr oup as des cribed in Chapter 7 , “Running th e Dell Diagno stics. ”  R ef er to “Disk et te Driv e” in Chapter 6 f or further trouble shooti ng inf ormati on.

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Sof twar e Sol ut i ons 5-1 &+$37(5 6RIWZ DUH6 ROXWLRQV This c hapter descr ibes s of t ware pro cedur es, s uc h as us ing audio util ities and r einst all - ing dr ive rs, tha t can of ten solv e p roblems w ith y our c omputer sy stem .

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5-4 Dell Dimensio n XPS D xxx Systems Ref erence a nd T roubles hootin g Guide $XGLR'ULYHUV Y our system’ s audio d r iv ers w ere in stal led at De ll and are op era t iv e whe n y ou rec ei v e the sy stem—n o further ins tallation or c onfigurati on is needed.

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Sof twar e Sol ut i ons 5-5 $ XGLR' ULYHUV IRU: LQGRZ V17  T o reinstall th e audio drive rs f or the Microsof t Windo ws NT 4.

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Sof twar e Sol ut i ons 5-9 installed. F or installation ins tr uctions, ref er to “Installing th e Intel PIIX4 INF Update f or Windows 95” f ound l ater in this c hapter .

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Sof t ware Solution s 5-1 1 T o install the update, f ol low these step s:  ,QVHUWW KH :LQGRZV,QWHO 6XSSRUW'ULYHU GLVN HWWHL QWRG ULYH$   &OL FNWKH 6WDUW EXWWRQ DQG WKHQF OLFN 5XQ  7 SH a:setup.

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5-1 2 Dell D imension XPS D xxx Systems Ref erence a nd T roubles hootin g Guide  5 HYLHZWKHO LFHQVHDJU HHPHQWDQGW KHQFOLFN < HVW RFRQWL QXH The installa tion progra m r uns the ScanDi sk utility to c hec k the hard -disk dri ve f or errors, and th en it copi es the USB Su pplem ent files t o the driv e.

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5-1 4 Dell D imension XPS D xxx Systems Ref erence a nd T roubles hootin g Guide.

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Chec king Inside Y our Comput er 6-1 &+$37(5 &KHFNLQJ,QVLGH< RXU&RPSXWHU Thi s c hapter descr ibes troub leshootin g procedu res fo r e xpansion c ards, me mor y , drives, and th e system b oar d. Some proce dure s requ ire you t o acc ess th e ins i de of the com pu ter and re mo ve and reinstall co mponen ts.

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Chec king Inside Y our Comput er 6-3 0RGHP In genera l, modem ma lfunction s ma y be c aused b y an y of the fol lo wing pro blems:  Incorr ectly ins talled mod em  Interr upt request (IRQ) con flicts  Incorr ect inf ormation ( .

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6-4 Dell Dimensio n XPS D xxx Systems Ref erence a nd T roubles hootin g Guide 6RXQG&D UGV If y ou compl eted the ba si c s pe ak e r c hec ks (ref er to “S pea k ers” in Ch ap ter 4) a nd .

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Chec king Inside Y our Comput er 6-5  5XQW KHGLDJ QRVWLF VIRUR XUQHWZR UNFDUG DVG HVFULE HGLQWK HGR FX PHQWDW LRQWK DWFDPH ZLWKW KHFDUG  If the network card i s not de tected, go to step 3.

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6-8 Dell Dimensio n XPS D xxx Systems Ref erence a nd T roubles hootin g Guide 6VWHP%RDU G A sy stem board prob lem can result f rom a d ef ectiv e sy stem board comp onent, a f aulty pow er sup ply , or a de f ectiv e co mponent c onnected to the sy stem b oard.

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Chec king Inside Y our Comput er 6-9  ,I RXUHP RYHG WKHS ULPDU KDU GGLVNG ULYH LQVW HS UH LQVWDO OLW DV GHVFUL EHGLQV WHSV WKUR XJK.

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6-1 2 Dell D imension XPS D xxx Systems Ref erence a nd T roubles hootin g Guide ,I< RX U&RPSXWHU ,V'DPD JHG If y our compu ter is dr opped or d amaged, c hec k it to mak e sure it still func tions properly .

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Runnin g the Dell Diagnost ic s 7-1 &+$37(5 5 XQQLQJWKH'HOO'LDJQRVWLFV The Dell D iagno stics helps y ou c hec k your c omputer’ s ha rdw are withou t destro ying any dat a. The diagn ostic tes ts can p rovide you wi th im port ant infor matio n you wil l need wh en res olving p roblems.

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7-2 Dell Dimensio n XPS D xxx Systems Ref erence a nd T roubles hootin g Guide %HIRUH< RX6WDUW7 HVWLQJ T o prepare to r un the De ll Diagnos tics, ma ke a wo rking cop y of the Dell Dia gnosti cs Disket te on a bla nk disk et te.

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Runnin g the Dell Diagnost ic s 7-3 &FOLQJ WKH 7 HVWVWR&DW FK,QWH UPLWWHQW )DLOXUH V T o more thorou ghly c hec k your c omputer or to catc h fai lures tha t occur o nly occas ion- ally , s elect R un Sp ecific T ests from the Diagno stics Me nu and us e the O ptions m enu to customiz e the testing.

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7-4 Dell Dimensio n XPS D xxx Systems Ref erence a nd T roubles hootin g Guide ) LJXUH 'HOO 'L DJQRVW LFV0 DLQ6FUHH Q +RZW R8VH WKH0HQ XV T o select a m enu op tion, pr ess th e k e y tha t cor res ponds to the capitali zed let ter in the option.

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Runnin g the Dell Diagnost ic s 7-5 5X Q R un displ ay s fiv e opti ons: One, Se lected , All, K e y-Hel p, and Quit Menu. If you select One, a ll the sub tests with in the hig hlighted test group a re r un. If y ou c hoose Selected , only the selecte d test group s or th e subtests tha t y ou sel ected within the test grou ps are run.

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7-6 Dell Dimensio n XPS D xxx Systems Ref erence a nd T roubles hootin g Guide lis t. When you c hoose S elect , five o ption s are d ispl ay ed: All , One, C lea r All, Key-Hel p, and Quit Menu . T o select all the subtes ts, press <Enter> w hen All is high lighted in the Selec t menu.

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Runnin g the Dell Diagnost ic s 7-7 7 HVW /LPLWV NO TE: The Dell D iagnostics sets def ault limits on all te sts. Change th ese d efaul ts if yo u wa nt to limi t or e xpand the amount of te sting done.

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7-8 Dell Dimensio n XPS D xxx Systems Ref erence a nd T roubles hootin g Guide Ho w y o u c hange a val ue f or the li mit s of a tes t grou p or su btes t dep end s on the type of pa ram eter as so cia t ed wi th i t. D if f erent k e y s are us ed to c hange v alu es f or dif f erent ty pes of para met ers.

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Runnin g the Dell Diagnost ic s 7-9 5$07 HVW*U RXS T a ble 7 -3 lists the tests in the RAM T est Group . If the com puter has any of the follo w- ing sy mptoms, r un the RAM T est Group :  A .

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7-1 0 Dell Dimensio n XPS D xxx Systems Ref erence a nd T roubles hootin g Guide  An e xpansio n card y ou pre viou sly access ed can no longer be access ed.  P arity errors o r page f ault fail ures occur . R ecord th e ref eren ced address on a cop y of the Dia gnostics Chec klist (pro vided in Chapter 8, “ Get ting Help”).

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Runnin g the Dell Diagnost ic s 7-1 1 9LGHR7 HVW*URXS The V ideo T est Group v erifies the proper ope ration of th e video c ontroller a nd the video co ntrol cir cuitr y . The gro up also tes ts all the vide o memory and c hec ks the color f eat ur es of a co lor mo nitor .

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7-1 2 Dell D imension XPS D xxx Systems Ref erence a nd T roubles hootin g Guide All of the tests, ex cept the V ideo Memo r y T est an d the V ideo Ha rdwa re T est, are interac tiv e. In the i nteract ive tests, exa mine eac h disp lay ed im age.T ype y if an image is co rrect or t ype n if it is not.

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Runnin g the Dell Diagnost ic s 7-1 3  If the res ponse when y ou pr ess a m ouse but ton is di f f erent from the usual or anticip ated resp onse, the but ton contact ma y be dam aged.  A mouse but ton does not w ork at all.  The cursor does no t respond o n the screen in ac cordance with the m ov ements yo u mak e with th e mouse.

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7-1 4 Dell D imension XPS D xxx Systems Ref erence a nd T roubles hootin g Guide an unus ually l arge amou nt (ov er 5 percent of the p ossible total), should no t be regarded as a ca use f or tes ting the hard-dis k driv e.

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Runnin g the Dell Diagnost ic s 7-1 5 6HULDO,QI UDUHG3 RUWV7 HVW* URXS The Serial/In frared P orts T est Group c hec ks the co mputer’ s interf ace wi th a de vice connec ted to the c omputer thro ugh the serial port. It does not test the de vice itsel f .

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7-1 6 Dell D imension XPS D xxx Systems Ref erence a nd T roubles hootin g Guide If an e xterna l loopb ac k connecto r (a spec ial Del l manuf a ct uring d e vice) is no t at t ac hed to a serial port, the Ex ternal T ransmissi on T est will f ail for tha t port and th e results of this test shou ld theref ore be ignored.

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Runnin g the Dell Diagnost ic s 7-1 7  If yo ur sof tw are and the Dell Diagn ostics do no t recogniz e that y ou ha ve a parallel port , you shoul d c hec k Parallel P o rt in t he system se tup prog r am, an d if ne ces- sar y , r un the appropria te test in th e P arall el P orts T est Group.

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7-1 8 Dell Dimensio n XPS D xxx Systems Ref erence a nd T roubles hootin g Guide ex c ept f or the A udio T est, require a CD with d ata trac k s. T he A u dio T est requ ires a CD with audio tra c ks.

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Runnin g the Dell Diagnost ic s 7-1 9  Sof t ware conf igur atio n erro r If a pr oblem oc curs whi le the sy s tem is op erating in a netw ork, th e network conne c- tion sho uld be in spect ed. If the c onnection is good, r un the Ne t work Inte rfa ce T est Group to indica te whether the NIC is functioni ng.

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7-20 Dell Dimensio n XPS D xxx Systems Ref erence a nd T roubles hootin g Guide 7 DEOH $XGLR7 HVW*URXS 7 HVW 'H VFULSWLRQ Sof t wa re R eset Chec ks for th e presenc e of an a ctiv e audio con trol- ler in y our sys tem.

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Get ting Help 8-1 &+$37(5 *HWWLQJ+HOS Thi s c hapter descr ibes the tool s Dell p ro vides to hel p y ou when y ou ha v e a problem with you r compu ter . It also tells y ou when and ho w to c all De ll fo r tec hnica l or cu s- tomer as sistance.

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8-2 Dell Dimensio n XPS D xxx Systems Ref erence a nd T roubles hootin g Guide +HOS7 RROV Dell p ro vides a num ber of t ools to assist you. T hese tool s are described in the foll ow - ing sec tions . NOTE: S om e of t he fo ll ow in g t o ol s ar e n o t al ways avai la bl e i n a l l l oc a ti on s ou t si de th e contine ntal U.

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Get ting Help 8-3  Electron ic Sup port Service suppor t@us.del l.com apsuppor t@ dell. com (f or A sian/P a cific countri es only)  Electron ic Qu ote Service sales@de ll.com apmar keting@de ll.com (for Asian/ P aci f ic cou ntri es on l y)  Electron ic Inf ormation S er vice inf o@dell.

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8-4 Dell Dimensio n XPS D xxx Systems Ref erence a nd T roubles hootin g Guide 7 HFKQLFDO6XSSRUW6HUYLFH Dell’ s industry-lea ding hard war e tec hnical sup port se r vice is av aila ble 24 hours a day , se v en da ys a w eek, to an sw er y our qu estions a bout De ll hardw ar e.

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Get ting Help 8-5  ,QFO XGHDQ DFFHV VRULHV WKDWE HORQJZ LWKWKH LWHPV EHLQJ UHWXU QHG  SR Z H U F D E O H V  V R IW Z DU H G L V NH W W H V �.

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Get ting Help 8-7 'HOO&RQW DFW1XPE HUV  When y ou n eed to co ntact Dell, u se the tele phone numbers a nd codes pro vided in T a bles 8-2 and 8- 3. T a ble 8-2 pro vides the v arious c odes requ ired to ma ke l ong- distance a nd inte rnational calls.

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Get ting Help 8-9 S we den (Upp lands V asb y) 009 46 8 Switzerlan d ( Geneva) 00 4 1 2 2 T aiwan 002 8 86 — Thailand 00 1 66 — U .K. (Brac knell) 0 1 0 44 13 44 U .

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8-1 0 Dell Dimensio n XPS D xxx Systems Ref erence a nd T roubles hootin g Guide Canada (North Y ork , Ontario) NO TE: Customers in Cana da call the U.S .A. for acce ss to T ec h Connect BBS . A utomated Or der -St at us S y stem . . . . . . . . . . .

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Get ting Help 8-1 1 Finland * (Helsink i) T ec hnical Su pport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .682 1 093 Customer Se r vice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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8-1 2 Dell D imension XPS D xxx Systems Ref erence a nd T roubles hootin g Guide Italy * (Milan) S witc hboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 577821 Fax . . . . . . . . . . . . . . .

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Get ting Help 8-1 3 Lux embour g * NO TE: Customers in Luxe mbour g may call Belg ium for sales, cus t omer , and tec hnical assist an ce as well as th e SalesFax ser vi ce, an d they call the Neth erla nds for th e T ec hF ax and T ec h Connect BBS ser vi ces.

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8-1 4 Dell D imension XPS D xxx Systems Ref erence a nd T roubles hootin g Guide Nether lands * (Amsterdam) Cus tomer T ec hnical Support . . . . . . . . . . . . . . . . . 020 . . . . . . . . . . . . . . . 5818 838 Direct Sale s . . . . . . . . . . . .

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Get ting Help 8-1 5 Southeast Asian/ P aci fic Countr ies (ex cluding A ustralia, Br unei, China, Hong K ong, Japan, K orea , Macau, Mala y sia, Ne w Zeala nd, Singapore, T a iw a n, and Tha iland—ref er to individual listings f or these countries) Customer T ec hnical Support, Cus tomer Service, and Sale s (P enang, Mala ys ia) .

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8-1 6 Dell D imension XPS D xxx Systems Ref erence a nd T roubles hootin g Guide U. K. * (Brac knell) Custom er T ec hnical Support (Dell Dimen sion sy stems) . . . . . . . . . . . . . . . . . 0 1 344 . . . . . . . . . . . . . . . . . 720 1 1 1 Customer Ca re .

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Sy stem Spec ifications A-1 $33(1',;$ 6VWHP6SHFLILFD WLRQV 7 DEOH$ 7 HFKQLFDO6SHFLILFDWLRQV  0LFURSURF HVVRU Micropro cessor type . . . . . . . . . . . . . . . . Intel P entium II m icrop rocessor tha t r uns at 233 , 266, 300, or 33 3 MHz inte rnally and 66 MHz e xternally .

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A-2 Dell Dimensio n XPS D xxx Systems Ref erence a nd T roubles hootin g Guide ([SDQVLRQ%XV FRQWLQ XHG A GP expans ion-card connec tors . . . . . . . . one A GP expans ion-card connecto r siz e . . . . . 1 20 pi ns A GP expans ion-card connecto r data width (m aximum) .

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Sy stem Spec ifications A-3 0HPRU FRQWLQXHG V oltage . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.3 V Data bus width . . . . . . . . . . . . . . . . . . . . 8 bits BI OS a dd re ss. . . . . . . . . . . . . . . . . . . . . . F0000h 'ULYHV Extern ally access ible: Mini to w er c hassis .

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A-4 Dell Dimensio n XPS D xxx Systems Ref erence a nd T roubles hootin g Guide &RQWUROVDQG,QGLFDWRUV R eset control . . . . . . . . . . . . . . . . . . . . . . . push but ton P ow er control . . . . . . . . . . . . . . . . . . . . . . push but ton P ow er indicator .

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Sy stem Spec ifications A-5 (QYLURQPHQW DO T emperat ure: Operati ng . . . . . . . . . . . . . . . . . . . . . 10 ° to 35 ° C 3 (50 ° to 95 ° F) Storage . . . . . . . . . . . . . . . . . . . . . . . –40 ° to 6 5 ° C (–40 ° to 1 49 ° F) R elativ e humi dity .

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A-6 Dell Dimensio n XPS D xxx Systems Ref erence a nd T roubles hootin g Guide.

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System Setup Pr ogram B-1 $33(1',;% 6VWHP6HWXS3 URJUDP Thi s app endix de scribes the sy stem set up pr ogram, w hic h you c an use to configure yo ur compute r sy stem as w ell as enable and di sable y our sy stem’ s passwo rd f eat ures.

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B-2 Dell Dimensio n XPS D xxx Systems Ref erence a nd T roubles hootin g Guide (QWHULQJWKH6VWHP 6HWXS 3 URJUDP Enter t he sys tem set up p rogram as fo llow s:  7 XUQRQRU.

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System Setup Pr ogram B-3 6VWHP6HWXS6FUHHQVDQG2 SWLRQV The system se tup screen s are o rgani zed as follows:  At the to p is a menu bar f or acces sing the m ain progr am screens.  The bo x on the le f t si de of eac h screen l is ts options th at d efi ne the installed har d- wa re in y our sy stem.

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B-4 Dell Dimensio n XPS D xxx Systems Ref erence a nd T roubles hootin g Guide 0DLQ6 FUHH Q )LJXUH% 0DLQ6FUHHQ0 HQX 7 DEOH% 0DLQ6FUHHQ 0HQX2SWLRQV 2SWLRQ ) XQFWL RQ P rocesso r T ype Displa y s the type o f microproc essor in stalled.

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System Setup Pr ogram B-5 'LVN HWWH2 SWLRQV 6XEPH QX )LJXUH% 'LVNHWWH2SWL RQV6XEPHQX P rimary IDE Maste r Identi fies the fi rst drive at t ac hed to the primary EIDE inter- f ace, usual ly the boo t hard-dis k driv e.

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B-6 Dell Dimensio n XPS D xxx Systems Ref erence a nd T roubles hootin g Guide 3 ULPDU, '(0DVWHU6XEPHQX )LJXUH % 3 ULPDU,'(0DVWHU6XEPHQX 7 DEOH% 'LVNHWWH2SWLRQV6XEPHQX2SWLRQV 2SWLRQ ) XQFWL RQ Disk et te A Identifies th e boot dis ket te driv e in the computer .

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System Setup Pr ogram B-7 $GYDQFHG6FUHHQ )LJXUH% $ GY DQFHG6FUHHQ0 HQX Multi -secto r T r ansf ers D etermi nes the number of sectors per block during multipl e- sector transf ers. If T ype is set to User , se t Multi-sec tor T ransfers to 2, 4, 8, or 1 6 sectors per block or disable the feat ure.

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B-8 Dell Dimensio n XPS D xxx Systems Ref erence a nd T roubles hootin g Guide 7 DEOH%$GYDQFHG6FUHHQ0HQX2SWLRQV 2SWLRQ ) XQFWL RQ Plug & Play O/S Determi nes whe ther the sys tem i s configured to s upport Pl ug and Pla y de vic es from the operating sy stem or fr om the s ys - tem BIOS .

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System Setup Pr ogram B-9 5HVRXUFH&R QILJXUDW LRQ6XEP HQX )LJXUH % 5 HVRXUFH&RQILJXUDWLRQ6XEPHQX 7 DEOH%5HVRXUFH&RQILJXUDWLRQ6XEP HQX�.

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B-1 0 Dell Dimensio n XPS D xxx Systems Ref erence a nd T roubles hootin g Guide 3 HULSKHUDO &RQILJXUDW LRQ6XE PHQX )LJXUH % 3 HULSKHUDO&RQILJXUDWLRQ6XEPHQX 7 DEOH%3HULSKHUDO&RQILJXUDWLRQ6XEP HQX2SWLRQV 2SWLRQ ) XQFWL RQ Serial P ort Configures the seria l port.

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System Setup Pr ogram B-1 1 P arallel P ort Configures the parallel port. Set this option to A uto (def ault), Enabled , or Disabled. Depen ding on the port set ting, y ou can set the f ollo wi ng additiona l options : Mode I f port is set to Auto or Enab l ed, availab le mode s are O utpu t Only , Bi- Directiona l, ECP , and E PP .

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B-1 2 Dell Dimensio n XPS D xxx Systems Ref erence a nd T roubles hootin g Guide . HERDUG &RQILJXUD WLRQ6XEP HQX )LJXUH% . HERDUG&RQILJXUDWLRQ6X EPHQX 7 DEOH%. HERDUG&RQILJXUDWLRQ6XEPHQX2SWLRQV 2SWLRQ ) XQFWL RQ Numlo c k Selects the po w er -on state f or Num L oc k.

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System Setup Pr ogram B-1 3 9LGHR& RQILJXUDWLR Q6XEPHQ X )LJXUH % 9LGHR&RQILJXUDWLRQ6XEP HQX 7 DEOH%9LGHR&RQILJXUDWLRQ6XEPHQX2SWLR Q 2SWLRQ ) XQFWL RQ Pa l e tt e Snoopin g Allo ws an IS A e xpans io n ca rd to c hec k a PCI e x pan si on c ard f or an updated graphics palet te.

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B-1 4 Dell Dimensio n XPS D xxx Systems Ref erence a nd T roubles hootin g Guide '0, (YHQW/RJJLQJ 6XEP HQX )LJXU H%'0,(YHQW/RJJ LQJ6XEPHQX 7 DEOH%'0,(YHQW/RJ JLQJ6XEPHQX2SWLRQV 2SWLRQ ) XQFWL RQ Event lo g capac it y Disp lays in formati on about the event log .

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System Setup Pr ogram B-1 5 6HFXULW6FUHHQ )LJXUH% 6HFXULW6FUHHQ0HQ X 7 DEOH% 6HFXULW6FUHHQ0HQ X2SWLRQV 2SWLRQ ) XQFWL RQ Syst em Pa s s w or d Is Indicate s whethe r a sy stem p assw ord has been assign ed.

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B-1 6 Dell Dimensio n XPS D xxx Systems Ref erence a nd T roubles hootin g Guide 3 RZHU 6FUHHQ )LJXUH% 3RZHU6FUHHQ0 HQX 7 DEOH% 3RZHU6FU HHQ0HQX2S WLRQV 2SWLRQ ) XQFWL RQ Po w e r Manage ment Enabl es or dis ables o ther options on the P ow er sc reen.

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System Setup Pr ogram B -1 7 %RRW6FU HHQ )LJXUH% %RRW6FUHHQ0HQ X VE SA Vi d eo P owe r Down NO TES: F or the Windows 95 operati ng sy stem , use the Di s- pla y icon in th e Control P ane l to sa ve monitor p ow er rather than this option.

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B-1 8 Dell Dimension XPS D xxx Systems Ref erence a nd T roubles hootin g Guide 7 DEOH % %RRW6FUHHQ0HQX2 SWLRQV 2SWLRQ ) XQFWL RQ R estore On A C Po we r L o s s Determines w hat state the sy stem enters when A C pow er is restor ed af ter a pow er lo ss.

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System Setup Pr ogram B-1 9 +DUG'UL YH6XEPHQX )LJXUH % +DUG'ULYH6XEP HQX Hard Dri ve Display s order of bootable ha rd-disk d riv es. R ef er to “Hard Driv e Subme nu” f oun d nex t in thi s append ix. Removable Devices Displa y s a list of remo v able de vice s.

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B-20 Dell Dimensio n XPS D xxx Systems Ref erence a nd T roubles hootin g Guide 5 HPRYDEOH'H YLFHV6XEPHQ X )LJXUH % 5 HPRYDEOH'HYLFHV6XEPH QX 7 DEOH%�.

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System Setup Pr ogram B -21 ([L W6FU HHQ  )LJXUH%  ([LW6FUHHQ0HQX 7 DEOH% ([LW6FUH HQ0HQX2SWLRQ V 2SWLRQ ) XQFWL RQ Exit Sa vi ng Changes Sa ves any c hanges you have made, exit s the syst em setup program, and restarts the sy stem.

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B-22 Dell Dimensio n XPS D xxx Systems Ref erence a nd T roubles hootin g Guide 'LVDEOLQJD) RUJRWWHQ3DVVZRUG If y ou f orget y our sy st em or set up pa ssw ord, y ou wil l be unab le to opera te yo ur sy s- tem or c hange set tings in the sy stem set up program , respe ctiv ely , until y ou dis able the e xist ing passw ord(s) .

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System Setup Pr ogram B -23 &OHDULQJ195$0 T o clear N VRAM f or all de vic es an d restart the sy s tem, f ollo w thes e steps :  (QWHU WKH VVWHP VHWXSS URJUDP DVGHVF.

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B-24 Dell Dimensio n XPS D xxx Systems Ref erence a nd T roubles hootin g Guide.

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Beep Code s and Sy stem M essages C-1 $33(1',;& %HHS&RGHVDQG6VWHP0HVVDJHV Y our application s, the operat ing sy s tem , a nd the co mputer its elf ca n p ro vid e y o u wi.

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C-2 Dell Dimensio n XPS D xxx Systems Ref erence a nd T roubles hootin g Guide 6VWHP0HVVDJHV The first c olumn in T able C-2 li sts (in al phabet ical ord er) sy stem message s that may appear on the sc reen durin g the b oot routine or during n ormal sy stem operat ion.

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Beep Code s and Sy stem M essages C-3 nnnn Shadow RAM Passed nnnn KB of shadow RAM has be en succ ess- fully tes ted. No act i on is necess ar y . nnnn System RAM Passed nnnn KB of system RAM has been suc ces s f ull y tested. No act i on is necess ar y .

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C-4 Dell Dimensio n XPS D xxx Systems Ref erence a nd T roubles hootin g Guide Fixed Disk n Failure Fixed Disk Controller Failure The hard-di sk driv e spe c- ified by n is not w orkin g or is not configured cor rectly . Ensure that the dri v e is installed cor rectl y in t he c hassis and defined cor rectly in the sy stem set up p rogram.

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Beep Code s and Sy stem M essages C-5 Keyboard error The k eybo ard is no t work ing cor rectly . Y ou may hav e to replace th e ke y - board or system boa rd. Refer to Chapter 8, “Get ting Help,” f or instructi ons on obt ai nin g technical assis ta nce.

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C-6 Dell Dimensio n XPS D xxx Systems Ref erence a nd T roubles hootin g Guide Press <Del> to enter SETUP Opti onal mess age di s- pla y ed during PO S T .

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Beep Code s and Sy stem M essages C-7 System battery is dead - Replace and run SETUP The CMOS c loc k bat tery indicator s hows the bat- ter y is d ead. Replace t h e batter y , an d run the sy stem setu p prog ram to re con- figure th e sy stem. System BIOS shadowed T he sy stem BIOS h as been cop ied to shado w RAM.

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C-8 Dell Dimensio n XPS D xxx Systems Ref erence a nd T roubles hootin g Guide UMB upper limit seg- ment address: nnnn Displa y s the a ddress nnnn of the up per lim it of the UM B , indic ating released segments o f the B I OS which may be recl aimed by a vir tual memory manager .

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Regula tor y Notices D-1 $33(1',;' 5 HJXODWRU1RWLFHV )&&1R WLFHV8 62QO  Most D ell comp uter sy stem s are c lassified b y the F ederal Commun ications Commis- sion ( FCC) as Class B digi ta l devices .

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D-2 Dell D imension XPS D xxx Systems Ref erence a nd T roubles hootin g Guide &ODVV % Thi s equ ipment gen erates, us es, and can ra diate rad io frequen cy en ergy and, if not installed a nd us ed in accord ance with the m anuf act urer’ s instr uctio n manual , ma y cause interf erence with rad io and te le vision r ecepti on.

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Regula tor y Notices D-3 ,&1RWLFH&DQDGD 2QO Most D ell comp uter sy stems (a nd other D ell dig it al apparat us) a re classifi ed by the Industry Canada (IC) In terf er ence-Caus ing Equi pment Standard # 3 (ICES-003) as Clas s B dig ital de vices.

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D-4 Dell D imension XPS D xxx Systems Ref erence a nd T roubles hootin g Guide  IEC 80 1 -4 — “E lectromag netic co mpatibili ty for indu strial-pro cess meas urement and co ntrol equip ment P a rt 4: Electrical f ast transient/ burst requi rements .

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Regula tor y Notices D-5 120, QIRU PDWLR Q0H[LFR 2QO  The f ollo wing i nf ormation i s pro vided on the de vi ce(s) de scribe d in this documen t in compli ance with the re.

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D-6 Dell D imension XPS D xxx Systems Ref erence a nd T roubles hootin g Guide , QIRUPDFLyQSDUD1 20~QLFDPHQWH SDUD0 p[L FR La inf orma ción si guient e se propo rcion.

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Warranties an d Return P olicy E- 1 $33(1',;( : DUUDQWLHVDQG5 H WXUQ3 R OLF /LPLWHG7KUHH < HDU: DUUDQW8 6DQG &DQDGD2QO  Dell Comp uter Corpo ra.

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E-2 Dell D imension XPS D xxx Systems Ref erence a nd T roubles hootin g Guide replace ment produ cts to y ou freig ht prepa id if y ou use an addre ss in the co ntinen tal U .S. or Canada , where ap plicabl e. Shipme nts to ot her locat ions will b e made fre ight colle ct.

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