Manuale d’uso / di manutenzione del prodotto NC6400 del fabbricante Compaq
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Mainten ance and Ser vice Gu id e HP C ompaq nc6 400 Noteboo k P C Doc ument P art Number: 4 06 8 4 7 -00 3 Mar c h 200 7 This guide is a troubleshooting reference used for maintaining and servicing the computer .
© Copyright 2006, 2007 He wlett-Packard De v elopment Company , L.P . Microsoft, W indo ws, and W indo ws V ista are either trademarks or registered trademarks of Microsoft Co rporation in the United States or other countries.
Saf ety w arni n g no tice Å WA R N I N G : T o reduce the possib ilit y of heat-r elated injuri es or of ov erheating the compute r , do not plac e the computer direc tly on your lap or obstruc t the computer air vent s. Use the computer onl y on a hard , flat surface .
Maintenance and Se r v ice Guide iv Cont ents 1 Product Description 1.1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2 1.2 Resetting the Computer . . . . . . . . . . . . . . . . . . . . . . . 1–4 1.3 Power Management .
v Maintenance and S er v ice Guide Cont ents 3 Illustrated Parts Catalog 3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3–1 3.2 Computer Major Components . . . . . . . . . . . . . . . . . . 3–2 3.3 Display Assembly Components .
Cont ent s Maintenance and Se r v ice Guide vi 5 Removal and Replacement Procedures 5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2 5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 5–3 5.3 Preparing the Computer for Disassembly .
v i i Maintenance and S er v ice Guide Cont ents 6 Specifications A S c r e w L i s t i n g B Backup and Recovery in Windows Vista C Backup and Recovery in Windows XP D Display Component Recycling E C.
Maintenance and Se r v ice Guide 1–1 1 Pr oduct Descript ion The HP Compaq nc6400 Notebook PC of fers advanced modularity , Intel® Core™ Duo, Core Solo, and Celeron® processors, and extensi ve multimedia support.
1–2 Maintenance and S ervi ce Guide Produc t Descr iption 1. 1 F e a t u r e s ■ The follo wing processors, varying b y computer model: ❏ Intel Core Duo T7600 (2.33-GHz) processor ❏ Intel Core Duo T7400 (2.16-GHz) processor ❏ Intel Core Duo T7200 (2.
Pr oduct Desc riptio n Maintenance and Se r v ice Guide 1–3 ■ Integrated high-speed 56K modem with RJ-11 jack ■ Integrated wireless support for Mini Card IEEE 802.
1–4 Maintenance and S ervi ce Guide Produc t Descr iption 1 .2 Resettin g th e Comp uter If the computer you are servicing has an unkno wn password, follo w the steps below to reset the password. These steps also clear CMOS. ✎ The follo wing steps will not clear an unknown password if the stringent security option has been enabled in the BIOS.
Pr oduct Desc riptio n Maintenance and Se r v ice Guide 1–5 1. 3 P o w e r M a n a g e m e n t The computer comes with po wer management features that extend battery operating time and conserv e power .
1–6 Maintenance and S ervi ce Guide Produc t Descr iption 1 .4 External Compon ents The external components on the front of the computer are sho wn belo w and described in T able 1-1.
Pr oduct Desc riptio n Maintenance and Se r v ice Guide 1–7 3 Batter y light ■ Amber : A battery is charging. ■ Green: A batter y is close to full charge capacity . ■ Blinking amber : A battery that is the only av ailable pow er source has reached a low-battery condition.
1–8 Maintenance and S ervi ce Guide Produc t Descr iption The external components on the right side of the computer are sho w n belo w and described in T able 1-2.
Pr oduct Desc riptio n Maintenance and Se r v ice Guide 1–9 Ta b l e 1 - 2 Right-Side Components Item Component Function 1 Smar t card slot Suppor ts optional smar t cards and Ja va™ Cards. 2 MultiBa y II device Suppor ts an op tical disc. The type of optical drive v ar ies by computer model.
1–1 0 Maintenance and S er v ice Guide Produc t Descr iption The external components on the left side of the computer are sho w n belo w and described in T able 1-3.
Pr oduct Desc riptio n Maintenance and Se r v ice Guide 1–1 1 Ta b l e 1 - 3 Left-Side Components Item Component Function 1 Exhaust vent Provides airflo w to cool inter nal components.
1–1 2 Maintenance and S er v ice Guide Produc t Descr iption The external components on the rear panel of the computer are sho w n belo w and described in T able 1-4.
Pr oduct Desc riptio n Maintenance and Se r v ice Guide 1–1 3 T able 1-4 Rear P anel Components Item Component Function 1 Security cable slot Attaches an op tional security cable to the computer . Ä Security solutions are designed to act as deterrents.
1–1 4 Maintenance and S er v ice Guide Produc t Descr iption The standard ke yboard components of the computer are sho wn belo w and described in T able 1-5.
Pr oduct Desc riptio n Maintenance and Se r v ice Guide 1–1 5 T able 1-5 Standard K eyboar d Components Item Component Function 1 fn ke y Ex e cutes frequently used system functions when pressed in combination with a function ke y or the esc key . 2 caps lock ke y Enables caps loc k and tur ns on the caps lock light.
1–1 6 Maintenance and S er v ice Guide Produc t Descr iption The computer top components are sho wn below and described in T able 1-6. To p C o m p o n e n t s.
Pr oduct Desc riptio n Maintenance and Se r v ice Guide 1–1 7 T able 1-6 T op Components Item Component Function 1 P ower b utton When the computer is: ■ Off , press to tur n on the computer . ■ On, briefly press to initiate hiber nation. ■ In standby , briefly press to resume from standby .
1–1 8 Maintenance and S er v ice Guide Produc t Descr iption The computer top components are sho wn below and described in T able 1-7. To p C o m p o n e n t s.
Pr oduct Desc riptio n Maintenance and Se r v ice Guide 1–1 9 T able 1-7 T op Components Item Component Function 1P o w e r l i g h t ■ On: The computer is on. ■ Blinking: The computer is in standby . ■ Blinking rapidly: An A C adapter with a higher pow er rating should be connected.
1–20 Maintenance and S er v ice Guide Produc t Descr iption The computer pointing de vice components are sho wn below and described in T able 1-8. P ointing De vi ce Components.
Pr oduct Desc riptio n Maintenance and Se r v ice Guide 1–2 1 T able 1-8 P ointing Device Components Item Component Function 1 P ointing stick Mov es the pointer and selects or activates items on the screen. 2 P ointing stick b utton s Function lik e the left, middle, and right buttons on an e xter nal mouse.
1–2 2 Maintenance and S er v ice Guide Produc t Descr iption The external components on the bottom of the computer are sho w n belo w and described in T able 1-9. Bott om Components Ta b l e 1 - 9 Bottom Components Item Component Function 1 Batter y ba y Holds the batter y .
Pr oduct Desc riptio n Maintenance and Se r v ice Guide 1–2 3 5 Exhaust ve nts Provides airflow to cool internal components. 6 Hard drive ba y Holds the primar y hard drive. 7 Memor y module compar tment Contains one memor y slot that suppor ts replaceable memory modules.
1–2 4 Maintenance and S er v ice Guide Produc t Descr iption 1. 5 D e s i g n O v e r v i e w This section presents a design ov erview of ke y parts and features of the computer . Refer to Chapter 3, “Illustrated Parts Catalog, ” to identify replacement parts, and Chapter 5, “Remov al and Replacement Procedures, ” for disassembly steps.
Maintenance and Se r v ice Guide 2–1 2 T r oub leshooting Å WA R N I N G : Only author iz ed techni cians tr ained by HP should r epair this equipment . All tr oubleshooting and repair pr ocedure s are detailed to allo w only subass embly-/module -lev el repair .
2–2 Maintenance and S ervi ce Guide T roubleshooting T o start Computer Setup: 1. T urn on or restart the computer . 2. Before W indows® opens and while the “F10=R OM Based Setup” message is displayed in the lo wer-left corner of the screen, press f10 .
Tro u b l e s h o o t i n g Maintenance and Se r v ice Guide 2–3 3. T o exit Computer Setup, choose one of the follo wing methods: ❏ T o exit Computer Setup without saving your preferences, use the arro w keys to select File > Ignore Changes and Exit .
2–4 Maintenance and S ervi ce Guide T roubleshooting Compute r Setup Me nus The menu tables in this section provide an o vervie w of Computer Setup options. ✎ Some of the Computer Setup menu items listed in this chapter may not be supported by your computer .
Tro u b l e s h o o t i n g Maintenance and Se r v ice Guide 2–5 Securit y Menu Ta b l e 2 - 2 Security Menu Select T o do this Setup pass word Enter , change, or delete a setup pass word. P ower-On pass word Enter , change, or delete a power-on pass word.
2–6 Maintenance and S ervi ce Guide T roubleshooting TPM Embedded Security Enable/disab le suppor t for TPM (T r usted Platf or m Module) Embedded Security , which protects the computer from unauthorized access to owner functions av ailable in Embedded Security for ProtectT ools.
Tro u b l e s h o o t i n g Maintenance and Se r v ice Guide 2–7 Diagnos tics M enu S y stem Configu ratio n Menu ✎ Some of the listed System Configuration options may not be supported by your computer .
2–8 Maintenance and S ervi ce Guide T roubleshooting Ta b l e 2 - 4 System Configuration Menu ( Continued ) Select T o do this De vice Configurations ■ Swap the functions of the fn k ey and left ctrl key . ■ Enable/disab le multiple standard pointing devices at star tup .
Tro u b l e s h o o t i n g Maintenance and Se r v ice Guide 2–9 De vice configurations ( continued ) ■ Choose Bit-shift or LBA assisted HDD T ranslation Mode. ■ Enable/disab le Windows direct application launcher . ■ Enable/disab le HP Lockout.
2–1 0 Maintenance and S er v ice Guide T roubleshooting 2.2 T roubl eshooting Flo wc h arts Ta b l e 2 - 5 T roubleshooting Flo wchar ts Overview Flowchart Description 2.1 “Flowchart 2.1—Initial T roubleshooting” 2.2 “Flowchart 2.2—No Po wer , P ar t 1” 2.
Tro u b l e s h o o t i n g Maintenance and Se r v ice Guide 2–1 1 Flo wc hart 2. 1—Initial T roubleshooting Connecting to network or modem? Begin troubleshooting. Is there power? Is the OS loading? Is there video? (no boot) Is there sound? Beeps, LEDs, or error messages? Keyboard/ pointing device working? Go to “Flowchart 2.
2–1 2 Maintenance and S er v ice Guide T roubleshooting Flo wc har t 2.2—No P ow er , P ar t 1 1. Reset the power cables in the docking device and at the AC outlet. 2. Be sure that the AC power source is active. 3. Be sure that the power strip is working.
Tro u b l e s h o o t i n g Maintenance and Se r v ice Guide 2–1 3 Flo wc har t 2.3—No P ow er , P art 2 Continued from “Flowchart 2.2—No P ower , Pa r t 1 . ” Visually check for debris in batter y socket and clean if necessary . Done N Y Po wer on ? Check battery by recharging it, moving it to another computer , or replacing it.
2–1 4 Maintenance and S er v ice Guide T roubleshooting Flo wc har t 2.4—No P ow er , P ar t 3 Continued from “Flowchart 2.3—No P ower , Pa r t 2 . ” Reseat AC adapter in computer and at pow er sou rce. Internal or external AC adapter? Done Done Done Done Po wer on ? Pow er on ? Po wer on ? Plug directly into AC outlet.
Tro u b l e s h o o t i n g Maintenance and Se r v ice Guide 2–1 5 Flowc har t 2.5 —No P o wer , Part 4 Y N Continued from “Flowchart 2.4—No P ower , Pa r t 3 . ” Reseat loose components and boards and replace damaged items. Open computer . Loose or damaged parts? Y Close computer and retest.
2–1 6 Maintenance and S er v ice Guide T roubleshooting Flo wc har t 2.6—No Video, P ar t 1 A N Stand-alone or docking device? No video. Replace the following one at a time. T est after each replacement. 1. Cable between computer and computer display (if applicable) 2.
Tro u b l e s h o o t i n g Maintenance and Se r v ice Guide 2–1 7 Flo wc har t 2.7—No Video, P ar t 2 Y N Continued from “Flowchart 2.6—No Video , Pa r t 1 .
2–1 8 Maintenance and S er v ice Guide T roubleshooting F lo wcha rt 2. 8— Non fu nct io nin g D ock ing De v ice (if applicable) Y N Reset power cord in docking device and power outlet. N T est replacement docking device with new computer . Check voltage setting on docking device.
Tro u b l e s h o o t i n g Maintenance and Se r v ice Guide 2–1 9 Flo wc har t 2.9—No Opera ting S ystem (OS) Loading No OS loading from hard drive, go to “Flowchart 2.10—No OS Loading, Hard Drive, P a rt 1. ” Reset power cord in docking device and power outlet.
2–20 Maintenance and S er v ice Guide T roubleshooting Flo wc har t 2. 1 0—N o OS Loading , Hard Driv e, Pa r t 1 Go to “Flowchart 2.17—Nonfunctioning Device . ” Y Done N OS not loading from hard drive. Nonsystem disk message? Go to “Flowchart 2.
Tro u b l e s h o o t i n g Maintenance and Se r v ice Guide 2–2 1 Flo wc har t 2. 1 1—No OS Loadin g, H ard Driv e, Pa r t 2 Load OS using Operating System disc (if applicable). Continued from “Flowchart 2.10—No OS Loading, Hard Drive, P ar t 1.
2–2 2 Maintenance and S er v ice Guide T roubleshooting Flo wc har t 2. 1 2—No OS Loa ding , Hard Driv e, Pa r t 3 Y System files on hard drive? Continued from “Flowchart 2.11—No OS Loading, Hard Drive, P ar t 2. ” Clean virus. Done N Install OS and reboot.
Tro u b l e s h o o t i n g Maintenance and Se r v ice Guide 2–2 3 Flo wc har t 2. 1 3—N o OS Loading , Disk et te Driv e Done Y N Reseat diskette drive. OS not loading from diskette drive. Done Y Y Y Y Y Y Y N N N N N N N OS loading? Nonsystem disk message? Bootable diskette in drive? Install bootable diskette and reboot computer .
2–2 4 Maintenance and S er v ice Guide T roubleshooting Flo wc hart 2. 1 4—No OS Loadin g, Optical Driv e Y Done N Bootable disc in drive? Disc in drive? No OS loading from CD-ROM or DVD-ROM drive. Install bootable disc and reboot computer . Go to “Flowchart 2.
Tro u b l e s h o o t i n g Maintenance and Se r v ice Guide 2–25 Flo wc har t 2. 1 5—No Audio, P art 1 No audio. N Computer in docking device (if applicable)? Internal audio? Audio? Done Undock Audio? Done T urn up audio internally or externally .
2–2 6 Maintenance and S ervi ce Guide T roubleshooting Flo wc har t 2. 1 6—No Audio, P ar t 2 YN Continued from “Flowchart 2.15—No Audio , Pa r t 1 . ” Reload audio drivers. Audio driver in OS configured? Audio? Y Y Y N N N Correct drivers for application? Connect to external speaker .
Tro u b l e s h o o t i n g Maintenance and Se r v ice Guide 2–2 7 Flo wc hart 2. 1 7—N onfunctionin g De vice Done Any physical device detected? Y N Unplug the nonfunctioning device from the computer and inspect cables and plugs for bent or broken pins or other damage.
2–2 8 Maintenance and S er v ice Guide T roubleshooting Flo wc har t 2. 1 8—Nonfunc tioning K e yboard Y N OK? Keyboard not operating properly . External device works? Replace system board. Replace system board. Connect computer to good external keyboard.
Tro u b l e s h o o t i n g Maintenance and Se r v ice Guide 2–2 9 Flo wc hart 2. 1 9—Nonfun ctioning P ointin g De vice Y N OK? Pointing device not operating properly . External device works? Replace system board. Replace system board. Connect computer to good external pointing device.
2–30 Maintenance and S ervi ce Guide T roubleshooting Flo wc hart 2.20—N o Net w ork/Modem Conne c tio n Y Disconnect all power from the computer and open. No network or modem connection. N Done Digital line? Network or modem jack active? Replace jack or have jack activated.
Maintenance and Se r v ice Guide 3–1 3 I llustrated P a rts C a talog This chapter provides an illustrated parts breakdo wn and a reference for spare part numbers. 3. 1 Serial N umber Location When ordering parts or requesting information, provide the computer serial number and computer model number located on the bottom of the computer .
3–2 Maintenance and S ervi ce Guide Illustrated P ar ts Catalog 3.2 Com puter M ajor Componen ts Com put er Major Com ponents.
Illustrated P arts Catalog Maintenance and Se r v ice Guide 3–3 Ta b l e 3 - 1 Spare P ar ts: Computer Major Components Item Description Spare P ar t Number 1 Display assemb lies (include wireless antenna transceivers and cables) 14.1-inch, WXGA+ 14.
3–4 Maintenance and S ervi ce Guide Illustrated P ar ts Catalog Com put er Major Com ponents.
Illustrated P arts Catalog Maintenance and Se r v ice Guide 3–5 Ta b l e 3 - 1 Spare P ar ts: Computer Major Components (Continued) Item Description Spare P ar t Number Cable Kit 418876-001 5a 5b 5c.
3–6 Maintenance and S ervi ce Guide Illustrated P ar ts Catalog Com put er Major Com ponents.
Illustrated P arts Catalog Maintenance and Se r v ice Guide 3–7 Ta b l e 3 - 1 Spare P ar ts: Computer Major Components (Continued) Item Description Spare P ar t Number 13 Mini Card WW AN module 418.
3–8 Maintenance and S ervi ce Guide Illustrated P ar ts Catalog Com put er Major Com ponents.
Illustrated P arts Catalog Maintenance and Se r v ice Guide 3–9 Ta b l e 3 - 1 Spare P ar ts: Computer Major Components (Continued) Item Description Spare P ar t Number 17 Processor s (include thermal grease, al cohol pad, and thermal pad) Intel Core Duo T7600 (2.
3–1 0 Maintenance and S er v ice Guide Illustrated P ar ts Catalog Com put er Major Com ponents.
Illustrated P arts Catalog Maintenance and Se r v ice Guide 3–1 1 Ta b l e 3 - 1 Spare P ar ts: Computer Major Components (Continued) Item Description Spare P ar t Number 23 MultiBay II drives (incl.
3–1 2 Maintenance and S er v ice Guide Illustrated P ar ts Catalog Com put er Major Com ponents.
Illustrated P arts Catalog Maintenance and Se r v ice Guide 3–1 3 Ta b l e 3 - 1 Spare P ar ts: Computer Major Components (Continued) Item Description Spare P ar t Number 25 Mini Card WLAN modules (Contin ued) 802.11a/b/g GL WLAN module f or use in the countries or regions listed below .
3–1 4 Maintenance and S er v ice Guide Illustrated P ar ts Catalog Com put er Major Com ponents.
Illustrated P arts Catalog Maintenance and Se r v ice Guide 3–1 5 Ta b l e 3 - 1 Spare P ar ts: Computer Major Components (Continued) Item Description Spare P ar t Number 25 Mini Card WLAN modules (Continued) 802.11a/b/g GL WLAN module f or use in the countries or regions listed below .
3–1 6 Maintenance and S er v ice Guide Illustrated P ar ts Catalog 3 .3 Displa y Assem bly Co mponent s.
Illustrated P arts Catalog Maintenance and Se r v ice Guide 3–1 7 T able 3-2 Display Assemb ly Components Spare P ar t Number Information Item Description Spare P ar t Number 1 Display bezel 418889-001 2 Display panels 14.
3–1 8 Maintenance and S er v ice Guide Illustrated P ar ts Catalog 3.4 Pl as t ic s Ki t T able 3-3 Plastics Kit Spare P ar t Number Information Item Description Spare P ar t Number Plastics Kit Inc.
Illustrated P arts Catalog Maintenance and Se r v ice Guide 3–1 9 3.5 C a b le Ki t Ta b l e 3 - 4 Cable Kit Spare P ar t Number Information Item Description Spare P ar t Number Cable Kit Includes: .
3–20 Maintenance and S er v ice Guide Illustrated P ar ts Catalog 3.6 Mas s Storage De vices Ta b l e 3 - 5 Mass Storage Devices Spare P ar t Number Information Item Description Spare P ar t Number .
Illustrated P arts Catalog Maintenance and Se r v ice Guide 3–2 1 3.7 M iscellaneous (N ot Illus trated) Ta b l e 3 - 6 Miscellaneous (Not Illustrated) Spare P ar t Information Description Spare P a.
3–2 2 Maintenance and S er v ice Guide Illustrated P ar ts Catalog P ower cords: F or use in the United States 350055-001 F or use in Australia 350055-011 F or use in Europe 350055-021 F or use in t.
Illustrated P arts Catalog Maintenance and Se r v ice Guide 3–2 3 3.8 Sequ ential P ar t Number Listin g Ta b l e 3 - 7 Sequential P ar t Number Listing Spare P ar t Number Description 325814-001 Ny.
3–2 4 Maintenance and S er v ice Guide Illustrated P ar ts Catalog 407107-001 802.11b/g HS WLAN Mi ni Card module for use in Nor th America 407107-002 802.11b/g HS WLAN Mini Card module fo r use in the ROW countries or regions listed below: China Ecuador Haiti Honduras Pa k i s t a n Pe r u Qatar South K orea Uruguay V enezuela 407107-291 802.
Illustrated P arts Catalog Maintenance and Se r v ice Guide 3–25 407576-002 802.11a/b/g GL WLAN Mini Card module f or use in the MOW2 countries or regions listed below: Aruba A ustr ia Azerbaijan Ba.
3–2 6 Maintenance and S ervi ce Guide Illustrated P ar ts Catalog 418851-001 1-DIMM, PC2-4200, 512-MB memor y module 418852-001 1-DIMM, PC2-4200 , 1024-MB memor y module 418853-001 1-DIMM, PC2-4200 .
Illustrated P arts Catalog Maintenance and Se r v ice Guide 3–2 7 418872-001 65-watt A C adapter 418873-001 90-watt non-PFC A C adapter 418874-001 Intel Core Du o T2600 (2.
3–2 8 Maintenance and S er v ice Guide Illustrated P ar ts Catalog 418891-001 14.1-inch, WXGA+ displa y panel 418892-001 Displa y Scre w Kit 418893-001 Displa y Rubber Kit 418894-001 Displa y Bracket Kit 418895-001 Displa y enclosure 418896-001 14.
Illustrated P arts Catalog Maintenance and Se r v ice Guide 3–2 9 418910-041 K eyboard f o r use in Ger many 418910-051 K eyboard f or use in F rance 418910-061 K eyboard f or use in Italy 418910-07.
3–30 Maintenance and S ervi ce Guide Illustrated P ar ts Catalog 418910-AB1 K eyboard f o r use in T aiwan 418910-AD1 K eyboard f or use in Korea 418910-BA1 K eyboard fo r use in Slo venia 418910-BB.
Illustrated P arts Catalog Maintenance and Se r v ice Guide 3–3 1 438170-001 Finger print reader inser t (f or use as a filler in a non-used finger print reader) 438875-001 Heat sink f or use only w.
Maintenance and Se r v ice Guide 4–1 4 Remo v al an d Repla cement Preliminaries This chapter provides essential information for proper and safe remov al and replacement service.
4–2 Maintenance and S ervi ce Guide Remo val and R eplacement Pre l iminar ies 4.2 Ser vice Consi derations The follo wing sections include some of the considerations that you should keep in mind during disassembly and assembly procedures.
Remo val and R eplacement Pr eliminaries Maintenance and Se r v ice Guide 4–3 4.3 Pre v entin g Dam ag e to R emo v able Dri v es Remov able driv es are fragile components that must be handled with care.
4–4 Maintenance and S ervi ce Guide Remo val and R eplacement Pre l iminar ies 4.4 Pre v entin g Elec trostatic D ama ge Many electronic components are sensiti ve to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensiti vity .
Remo val and R eplacement Pr eliminaries Maintenance and Se r v ice Guide 4–5 4.5 P a ck a ging and T ranspor ting Precautions Use the follo wing grounding precautions when packaging and transporting equipment: ■ T o avoid hand contact, transport products in static-safe containers, such as tubes, bags, or boxes.
4–6 Maintenance and S ervi ce Guide Remo val and R eplacement Pre l iminar ies 4.6 W orkstation Preca utions Use the follo wing grounding precautions at workstations: ■ Cov er the workstation with approved static-shielding material (refer to T able 4-2, “Static-Shielding Materials” ).
Remo val and R eplacement Pr eliminaries Maintenance and Se r v ice Guide 4–7 4.7 G rounding Eq uipmen t and Methods Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ■ When seated, wear a wrist strap connected to a grounded system.
4–8 Maintenance and S ervi ce Guide Remo val and R eplacement Pre l iminar ies T able 4-1 shows ho w humidity affects the electrostatic v oltage le vels generated by dif ferent activities. T able 4-2 lists the shielding protection provided by antistatic bags and floor mats.
Maintenance and Se r v ice Guide 5–1 5 Remo v al an d Repla cement Procedur es This chapter provides remo val and replacement procedures. There are as many as 81 scre ws, in 14 different sizes, that must be remov ed, replaced, or loosened when servicing the computer .
5–2 Maintenance and S ervi ce Guide Remo val and R eplacement Pr ocedure s 5 . 1 Seri al Number Report the computer serial number to HP when requesting information or ordering spare parts. The serial number is located on the bottom of the computer .
Re moval and R eplacement Pr ocedures Maintenance and Se r v ice Guide 5–3 5 .2 Disassembl y Sequence Chart Use the chart belo w to determine the section number to be referenced when removing computer components. Disassembl y Sequence Char t Section Description # of Screws Remo ved 5.
5–4 Maintenance and S ervi ce Guide Remo val and R eplacement Pr ocedure s Section Description # of Screws Remo ved 5.10 Key b o a r d 3 5.11 RT C B a t te r y 0 5.12 Internal Memor y Module 0 5.13 Modem Module 2 5.14 Mini Card WW AN Module 2 5.15 Switch Cov er 6 5.
Re moval and R eplacement Pr ocedures Maintenance and Se r v ice Guide 5–5 5 .3 Preparing t he C ompu ter for Disasse mbly Before you begin an y remova l or installation procedures: 1.
5–6 Maintenance and S ervi ce Guide Remo val and R eplacement Pr ocedure s 4. Remov e the battery by follo wing these steps: a. T urn the computer upside do wn with the rear panel to ward you. b . Slide the battery release latch on the right 1 and then the battery release latch on the left 2 to release the battery .
Re moval and R eplacement Pr ocedures Maintenance and Se r v ice Guide 5–7 5 .4 Hard Driv e 1. Prepare the computer for disassembly (refer to Section 5.
5–8 Maintenance and S ervi ce Guide Remo val and R eplacement Pr ocedure s 3. Loosen the two Phillips PM2.0×5.0 scre ws 1 that secure the hard dri ve cover to the computer . 4. Lift the right side of the hard dri ve cov er 2 and swing it up and to the left.
Re moval and R eplacement Pr ocedures Maintenance and Se r v ice Guide 5–9 6. Loosen the Phillips PM2.5×13.0 spring-loaded hard dri ve retention scre w 1 . 7. Grasp the mylar tab 2 on the hard dri ve and slide the hard dri ve 3 to the left to disconnect it from the system board.
5–1 0 Maintenance and S er v ice Guide Remo val and R eplacement Pr ocedure s 9. Remov e the four Phillips PM3.0×3.0 hard drive frame scre ws 1 from each side of the hard drive.
Re moval and R eplacement Pr ocedures Maintenance and Se r v ice Guide 5–1 1 5. 5 C o m p u t e r Fe e t The computer feet are adhesi ve-backed rubber pads.
5–1 2 Maintenance and S er v ice Guide Remo val and R eplacement Pr ocedure s 5 .6 Bluetooth Modul e 1. Prepare the computer for disassembly (refer to Section 5.3 ). 2. Loosen the Phillips PM2.0×5.0 scre w 1 that secures the Bluetooth module cov er to the computer .
Re moval and R eplacement Pr ocedures Maintenance and Se r v ice Guide 5–1 3 4. Slide the Bluetooth module 1 to the right until the left side of the module is clear of the left side of the clip in the base enclosure. 5. Swing the left side of the Bluetooth module 2 out of the base enclosure.
5–1 4 Maintenance and S er v ice Guide Remo val and R eplacement Pr ocedure s 5 .7 External Memor y Module 1. Prepare the computer for disassembly (refer to Section 5.
Re moval and R eplacement Pr ocedures Maintenance and Se r v ice Guide 5–1 5 3. Loosen the Phillips PM2.0×5.0 scre w 1 that secures the memory module compartment cov er to the computer . 4. Lift the right edge of the cov er 2 and swing it up and to the left.
5–1 6 Maintenance and S er v ice Guide Remo val and R eplacement Pr ocedure s 6. Spread the retaining tabs 1 on each side of the memory module socket to release the memory module. (The edge of the module opposite the socket rises aw ay from the computer .
Re moval and R eplacement Pr ocedures Maintenance and Se r v ice Guide 5–1 7 5 .8 M ini Card WL AN Module Mini Card WLAN Module Spare P ar t Number Information 802.11b/g HS WLAN module f or use in Nor th Amer ica 407107-001 802.11b/g HS WLAN module f or use in the countr ies or regions listed below .
5–1 8 Maintenance and S er v ice Guide Remo val and R eplacement Pr ocedure s 802.11a/b/g GL WLAN module f or use in the countr ies or regions listed below .
Re moval and R eplacement Pr ocedures Maintenance and Se r v ice Guide 5–1 9 1. Prepare the computer for disassembly ( Section 5.3 ). 2. Position the computer with the front to ward you. 3. Loosen the Phillips PM2.0×5.0 scre w 1 that secures the Mini Card module compartment cov er to the computer .
5–20 Maintenance and S er v ice Guide Remo val and R eplacement Pr ocedure s 6. Make note of which wireless antenna cable is attached to which antenna clip on the Mini Card WLAN module before disconnecting the cables, then disconnect the auxiliary and main wireless antenna cables 1 from the Mini Card WLAN module.
Re moval and R eplacement Pr ocedures Maintenance and Se r v ice Guide 5–2 1 5 .9 MultiB ay II D e vice 1. Prepare the computer for disassembly ( Section 5.
5–2 2 Maintenance and S er v ice Guide Remo val and R eplacement Pr ocedure s 3. Remov e the Phillips PM2.5×5.0 screw 1 that secures the MultiBay II de vice to the computer . 4. Push in on the right side of the MultiBay II de vice 2 . (The MultiBay II de vice partially protrudes from the MultiBay II.
Re moval and R eplacement Pr ocedures Maintenance and Se r v ice Guide 5–2 3 5. 1 0 Ke y b o a r d 1. Prepare the computer for disassembly ( Section 5.
5–2 4 Maintenance and S er v ice Guide Remo val and R eplacement Pr ocedure s 3. Remov e the three T orx8 T8M2.5×11.0 screws that secure the ke yboard to the computer .
Re moval and R eplacement Pr ocedures Maintenance and Se r v ice Guide 5–25 4. T urn the computer display-side up with the front to ward you. 5. Open the computer as far as possible. 6. Slide the four release tabs 1 on the rear edge of the ke yboard forward.
5–2 6 Maintenance and S ervi ce Guide Remo val and R eplacement Pr ocedure s 8. Release the zero insertion force (ZIF) connector 1 to which the ke yboard cable is attached and disconnect the keyboard cable 2 . 9. Release the ZIF connector 3 to which the pointing stick cable is attached and disconnect the pointing stick cable 4 .
Re moval and R eplacement Pr ocedures Maintenance and Se r v ice Guide 5–2 7 11. If it is necessary to replace the pointing stick cable, turn the ke yboard upside down with the space bar to ward you. 12. Release the ZIF connector 1 to which the pointing stick cable is attached and disconnect the pointing stick cable 2 .
5–2 8 Maintenance and S er v ice Guide Remo val and R eplacement Pr ocedure s 5. 1 1 R TC B a t t e r y ✎ The R TC battery is included in the Plastics Kit, spare part number 418877-001. 1. Prepare the computer for disassembly ( Section 5.3 ). 2. Release the ke yboard ( Section 5.
Re moval and R eplacement Pr ocedures Maintenance and Se r v ice Guide 5–2 9 5 . 1 2 Internal Memor y Module 1. Prepare the computer for disassembly ( Section 5.
5–30 Maintenance and S ervi ce Guide Remo val and R eplacement Pr ocedure s 3. Spread the retaining tabs 1 on each side of the memory module socket to release the memory module. (The edge of the module opposite the socket rises aw ay from the computer .
Re moval and R eplacement Pr ocedures Maintenance and Se r v ice Guide 5–3 1 5 . 1 3 Modem Modul e 1. Prepare the computer for disassembly ( Section 5.
5–3 2 Maintenance and S er v ice Guide Remo val and R eplacement Pr ocedure s 3. Remov e the two Phillips PM2.0×6.0 screws 1 that secure the modem module to the system board. 4. Lift the right side of the modem module 2 to disconnect it from the system board.
Re moval and R eplacement Pr ocedures Maintenance and Se r v ice Guide 5–3 3 5 . 1 4 M ini Card WW AN Modul e 1. Prepare the computer for disassembly ( Section 5.
5–34 Maintenance and S er v ice Guide Remo val and R eplacement Pr ocedure s 3. Make note of which wireless antenna cable is attached to which antenna clip on the Mini Card WW AN module before disconnecting the cables, then disconnect the auxiliary and main wireless antenna cables 1 from the Mini Card WW AN module.
Re moval and R eplacement Pr ocedures Maintenance and Se r v ice Guide 5–3 5 5. 1 5 Sw i t c h C ove r 1. Prepare the computer for disassembly ( Section 5.3 ). 2. Remov e the keyboard ( Section 5.10 ). 3. T urn the computer upside do wn with the rear panel to ward you.
5–3 6 Maintenance and S er v ice Guide Remo val and R eplacement Pr ocedure s 5. T urn the computer display-side up with front to ward you. 6. Open the computer as far as possible. 7. Disconnect the po wer button board cable 1 from the system board.
Re moval and R eplacement Pr ocedures Maintenance and Se r v ice Guide 5–3 7 5. 1 6 Po we r B u t t o n B o a rd 1. Prepare the computer for disassembly ( Section 5.3 ). 2. Remov e the keyboard ( Section 5.10 ). 3. Remov e the switch cover ( Section 5.
5–38 Maintenance and S ervi ce Guide Remo val and R eplacement Pr ocedure s 5. 1 7 Fa n A s s e m b l y 1. Prepare the computer for disassembly ( Section 5.3 ). 2. Remov e the keyboard ( Section 5.10 ). 3. Remov e the switch cover ( Section 5.15 ). 4.
Re moval and R eplacement Pr ocedures Maintenance and Se r v ice Guide 5–39 5. 1 8 H e a t S i n k 1. Prepare the computer for disassembly ( Section 5.3 ), and then remov e the following components: a. K eyboard ( Section 5.10 ) b . Switch co ver ( Section 5.
5–40 Maintenance and S ervi ce Guide Remo val and R eplacement Pr ocedure s 2. Noting the required scre w removal sequence, loosen the four Phillips PM2.0×10.0 scre ws 1 and the two Phillips PM2.0×13.0 scre ws 2 that secure the heat sink to the system board.
Re moval and R eplacement Pr ocedures Maintenance and Se r v ice Guide 5–4 1 ✎ The thermal paste and thermal pads should be thoroughly cleaned from the surfaces of the heat sink 1 , processor 2 , Chip1 3 , and Chip2 4 each time the heat sink is remov ed.
5–4 2 Maintenance and S er v ice Guide Remo val and R eplacement Pr ocedure s 5. 1 9 P r o c e s s o r 1. Prepare the computer for disassembly ( Section 5.3 ), and then remov e the following components: a. K eyboard ( Section 5.10 ) b . Switch co ver ( Section 5.
Re moval and R eplacement Pr ocedures Maintenance and Se r v ice Guide 5–4 3 2. Use a flat-bladed scre wdriver to turn the processor locking scre w 1 one-half turn counterclockwise until you hear a click. 3. Lift the processor 2 straight up and remov e it.
5–44 Maintenance and S er v ice Guide Remo val and R eplacement Pr ocedure s 5 .20 Displa y Assembly 1. Prepare the computer for disassembly ( Section 5.3 ). 2. Disconnect the wireless ante nna cables from the Mini Card WLAN module ( Section 5.8 ). 3.
Re moval and R eplacement Pr ocedures Maintenance and Se r v ice Guide 5–4 5 6. Close the computer and turn it upside do wn with the rear panel tow ard you. 7. Remov e the following scre ws: 1 T wo T orx8 T8M2.5×11.0 screws from the computer bottom 2 T wo T orx8 T8M2.
5–46 Maintenance and S er v ice Guide Remo val and R eplacement Pr ocedure s 8. T urn the computer display-side up with the front to ward you. 9. Open the computer as far as it will open. 10. Disconnect the display cable 1 from the system board. 11.
Re moval and R eplacement Pr ocedures Maintenance and Se r v ice Guide 5–4 7 Ä CAUT I ON: Support the displa y assembly w hen remo ving the f ollow ing scr ew s. F ailure to support the displa y assembly can r esult in damage to the display a ssembly and other comput er components .
5–48 Maintenance and S ervi ce Guide Remo val and R eplacement Pr ocedure s Display Assemb ly Components Spare P ar t Number Information Description Spare P ar t Number Displa y bezel 418889-001 Displa y panels 14.
Re moval and R eplacement Pr ocedures Maintenance and Se r v ice Guide 5–4 9 14. Remov e the following: 1 and 2 four rubber scre w covers ✎ The two rubber scre w cov ers 1 on the top edge of the display bezel are dif ferent from the two rubber screw co vers 2 on the bottom edge of the display bezel.
5–50 Maintenance and S ervi ce Guide Remo val and R eplacement Pr ocedure s 15. Flex the insides edges of the left and right sides 1 and the top and bottom sides 2 of the display bezel until the bezel disengages from the display enclosure. 16. Remov e the display bezel 3 .
Re moval and R eplacement Pr ocedures Maintenance and Se r v ice Guide 5–5 1 17. If it is necessary to replace the display hinges, remov e the Phillips PM2.5×4.0 scre w 1 and the Phillips PM2.5×6.0 scre w 2 that secure each hinge to the display enclosure.
5–5 2 Maintenance and S er v ice Guide Remo val and R eplacement Pr ocedure s 19. Remov e the four mylar screw co vers 1 and the four Phillips PM2.0×3.0 scre ws 2 that secure the display panel to the display enclosure. 20. Remov e the two Phillips PM2.
Re moval and R eplacement Pr ocedures Maintenance and Se r v ice Guide 5–53 22. Disconnect the display 1 and backlight cables 2 from the in verter . 23.
5–54 Maintenance and S er v ice Guide Remo val and R eplacement Pr ocedure s 24. If it is necessary to replace the wireless antenna transcei vers and cables, remov e the two T orx T8M2.5×4.0 scre ws 1 that secure the left and right transcei vers to the display enclosure.
Re moval and R eplacement Pr ocedures Maintenance and Se r v ice Guide 5–5 5 5. 2 1 To p C ove r 1. Prepare the computer for disassembly ( Section 5.3 ), and then remov e the following components: a. K eyboard ( Section 5.10 ) b . Switch co ver ( Section 5.
5–5 6 Maintenance and S er v ice Guide Remo val and R eplacement Pr ocedure s 3. Remov e the following: 1 T wo rubber screw co vers 2 Nine T orx8 T8M2.
Re moval and R eplacement Pr ocedures Maintenance and Se r v ice Guide 5–5 7 4. T urn the computer right-side up with the front to ward you. 5. Disconnect the follo wing cables from the system board.
5–5 8 Maintenance and S er v ice Guide Remo val and R eplacement Pr ocedure s 6. Remov e the microphone 1 from the clip in the top cover and the cable 2 from the routing clips in the top cov er .
Re moval and R eplacement Pr ocedures Maintenance and Se r v ice Guide 5–5 9 7. Remov e the two T orx8 T8M2.5×7.0 scre ws that secure the top cov er to the base enclosure.
5–60 Maintenance and S ervi ce Guide Remo val and R eplacement Pr ocedure s 8. Swing the rear edge of the top cov er 1 up and forward 2 until the left and right sides disengage from the base enclosure. 9. Remov e the top cover 3 . Re mov ing the T op Co ver Re verse the abov e procedure to install the top cover .
Re moval and R eplacement Pr ocedures Maintenance and Se r v ice Guide 5–6 1 5 .2 2 P C Card/Digital M edia B oard 1. Prepare the computer for disassembly ( Section 5.3 ), and then remov e the following components: a. K eyboard ( Section 5.10 ) b . Switch co ver ( Section 5.
5–6 2 Maintenance and S ervi ce Guide Remo val and R eplacement Pr ocedure s 2. Remov e the three Phillips PM2.5×5.0 screws 1 that secure the PC Card/digital media board to the system board. 3. Lift up on the right side of the PC Card/digital media board 2 to disconnect the board from the system board.
Re moval and R eplacement Pr ocedures Maintenance and Se r v ice Guide 5–6 3 4. If it is necessary to remov e the PC Card assembly from the digital media board, disengage the hooks 1 on the PC Card assembly from the tabs on the digital media board. 5.
5–64 Maintenance and S ervi ce Guide Remo val and R eplacement Pr ocedure s 5. 23 S p e a ker 1. Prepare the computer for disassembly ( Section 5.3 ), and then remov e the following components: a. K eyboard ( Section 5.10 ) b . Switch co ver ( Section 5.
Re moval and R eplacement Pr ocedures Maintenance and Se r v ice Guide 5–6 5 2. Disconnect the speaker cable 1 from the system board. 3. Remov e the speaker 2 from the base enclosure. Re mov ing the Speak er Re verse the abov e procedure to install the speaker .
5–66 Maintenance and S ervi ce Guide Remo val and R eplacement Pr ocedure s 5. 24 M i c r o p h o n e 1. Prepare the computer for disassembly ( Section 5.3 ), and then remov e the following components: a. K eyboard ( Section 5.10 ) b . Switch co ver ( Section 5.
Re moval and R eplacement Pr ocedures Maintenance and Se r v ice Guide 5–6 7 2. Disconnect the microphone cable 1 from the system board. 3. Remov e the microphone 2 from the base enclosure. Re mov ing the Micr ophone Re verse the abov e procedure to install the microphone.
5–6 8 Maintenance and S er v ice Guide Remo val and R eplacement Pr ocedure s 5. 25 Sys t e m B o a rd ✎ When replacing the system board, be sure that the follo wing components are remov ed from the defectiv e system board and installed on the replacement system board: ■ Memory modules ( Section 5.
Re moval and R eplacement Pr ocedures Maintenance and Se r v ice Guide 5–6 9 1. Prepare the computer for disassembly ( Section 5.3 ), and then remov e the following components: a. Hard dri ve ( Section 5.4 ) b . Bluetooth board ( Section 5.6 ) c. MultiBay II de vice ( Section 5.
5–7 0 Maintenance and S ervi ce Guide Remo val and R eplacement Pr ocedure s 2. T urn the computer upside do wn with the front toward you. 3. Remov e the two Phillips PM2.0×6.0 screws on each side of the hard dri ve connector that secure the system board to the base enclosure.
Re moval and R eplacement Pr ocedures Maintenance and Se r v ice Guide 5–7 1 4. T urn the computer right-side up with the front to ward you. 5. Remov e the audio board cables 1 from the space between the system board and the base enclosure. 6. Disconnect the audio board cable 2 from the system board.
5–7 2 Maintenance and S er v ice Guide Remo val and R eplacement Pr ocedure s 8. Disconnect the modem module cable 1 from the system board. ✎ The modem module cable is av ailable in the Cable Kit, spare part number 418876-001.
Re moval and R eplacement Pr ocedures Maintenance and Se r v ice Guide 5–7 3 10. Remov e the four Phillips PM2.5×5.0 screws that secure the system board to the base enclosure.
5–7 4 Maintenance and S er v ice Guide Remo val and R eplacement Pr ocedure s 11. Use the hard dri ve connector 1 to lift the right side of the system board 2 until it rests at an angle.
Re moval and R eplacement Pr ocedures Maintenance and Se r v ice Guide 5–7 5 13. If it is necessary to replace the audio cable, disconnect the cable from the three connectors on the system board and remov e the cable. ✎ The audio cable is av ailable in the Cable Kit, spare part number 418876-001.
5–7 6 Maintenance and S er v ice Guide Remo val and R eplacement Pr ocedure s 14. If it is necessary to replace the modem connector and cable, remov e the connector 1 from the clip in the base enclosure and remov e the cable 2 from the routing channel in the base enclosure.
Re moval and R eplacement Pr ocedures Maintenance and Se r v ice Guide 5–77 5 .2 6 MultiBay II E jec t Ass embly 1. Prepare the computer for disassembly ( Section 5.3 ), and then remov e the following components: a. Hard dri ve ( Section 5.4 ) b . Bluetooth board ( Section 5.
5–7 8 Maintenance and S er v ice Guide Remo val and R eplacement Pr ocedure s 2. Remov e the Phillips PM2.0×6.0 screw 1 that secures the MultiBay II eject assembly to the base enclosure. 3. Remov e the MultiBay II eject assembly 2 from the base enclosure.
Maintenance and Se r v ice Guide 6–1 6 Spec if ica tions This chapter provides physical and performance specif ications. Ta b l e 6 - 1 Computer Dimensions Metric U .S. Height (front to back) Width Depth 2.9 to 3.4 cm 33.1 cm 23.9 cm 1.1 to 1.3 in 13.
6–2 Maintenance and S ervi ce Guide Spe c i ficat ions Relative humidity (noncondensing) Operating Nonoperating 10% to 90% 5% to 95% 10% to 90% 5% to 95% Maximum altitude (unpressurized) Operating (14.
Specific ation s Maintenance and Se r v ice Guide 6–3 Ta b l e 6 - 2 14.1-inch, WXGA Dimensions Height Width Diagonal 21.3 cm 28.5 cm 35.8 cm 8.4 in 11.2in 14.1 in Number of colors Up to 16.8 million Contrast ratio 250:1 Brightness 180 nits typical Pixel resolution Pitch Fo r m at Configuration 0.
6–4 Maintenance and S ervi ce Guide Spe c i ficat ions Ta b l e 6 - 3 Hard Drives 120-GB* 100-GB* 80-GB* Dimensions Height Width We ig h t 9.5 mm 70 mm 99 g 9.
Specific ation s Maintenance and Se r v ice Guide 6–5 100-GB* 80-GB* 60-GB* 40-GB* Dimensions Height Width We ig h t 9.5 mm 70 mm 99 g 9.5 mm 70 mm 99 g 9.
6–6 Maintenance and S ervi ce Guide Spe c i ficat ions Ta b l e 6 - 4 D VD±R W and CD-R W Combo Drive Applicable disc Read: DV D - R , DV D - R W, D VD-ROM (D VD-5, D VD-9, DV D - 1 0 , DV D - 1 8 .
Specific ation s Maintenance and Se r v ice Guide 6–7 Disc thickness 1.2 mm (0.047 in) T rack pitch 0.74 µm Access time CD D VD Random Full stroke < 175 ms < 285 ms < 230 ms < 335 ms A u dio output level Audio-out, 0.
6–8 Maintenance and S ervi ce Guide Spe c i ficat ions Ta b l e 6 - 5 DV D - R O M D r i v e Applicable disc DV D - R O M ( DV D - 5 , DV D - 9 , DV D - 1 0 , DV D - 1 8 ) CD-ROM (Mode 1 and 2) CD D.
Specific ation s Maintenance and Se r v ice Guide 6–9 Ta b l e 6 - 6 System DMA Hard ware DMA System Function DMA0 Not applicable DMA1* Not applicable DMA2* Not applicable DMA3 Not applicable DMA4 Direct memor y access controller DMA5* A vailab le for PC Card DMA6 Not assigned DMA7 Not assigned *PC Card controller ca n use DMA 1, 2, or 5.
6–1 0 Maintenance and S er v ice Guide Spe c i ficat ions Ta b l e 6 - 7 System Interrupts Hard ware IRQ System Function IRQ0 System timer IRQ1 Standard 101-/102-K ey or Microsoft Natural K eyboard .
Specific ation s Maintenance and Se r v ice Guide 6–1 1 IRQ11 Intel USB EHCI controller—24CD Intel USB UHCI controller—24C4 Intel USB UHCI controller—24C7 Intel Pro/Wireless 2200BG TI OHCI 139.
6–1 2 Maintenance and S er v ice Guide Spe c i ficat ions Ta b l e 6 - 8 System I/O Addresses I/O Address (he x) System Function (shipping configuration) 000 - 00F DMA controller no.
Specific ation s Maintenance and Se r v ice Guide 6–1 3 I/O Address (he x) System Function (shipping configuration) 0A2 - 0BF Unused 0C0 - 0DF DMA controller no .
6–1 4 Maintenance and S er v ice Guide Spe c i ficat ions I/O Address (he x) System Function (shipping configuration) 2F0 - 2F7 Unused 2F8 - 2FF Infrared por t 300 - 31F Unused 320 - 36F Unused 370 .
Specific ation s Maintenance and Se r v ice Guide 6–1 5 Ta b l e 6 - 9 System Memory Map Size Memory Address System Function 640 KB 00000000-0009FFFF Base memory 128 KB 000A0000-000BFFFF Video memor.
Maintenance and Se r v ice Guide A–1 A Sc r e w Listing This appendix provides specif ication and reference information for the scre ws used in the computer . All screws listed in this appendix are av ailable in the Scre w Kit, spare part number 418878-001, and the Display Scre w Kit, spare part number 418892-001.
A–2 Maintenance and S er v ice Guide Scr ew Listin g Phillips P M2 .0×5 . 0 Scr ew L ocations Ta b l e A - 2 Phillips PM2.0×5.0 Screw Color Qty . Length Thread Head Width Black 5 5.
Scr ew Listin g Maintenance and Se r v ice Guide A–3 Phillips P M2 .5×1 3. 0 Sc re w Location Ta b l e A - 3 Phillips PM2.5×13.0 Spring-Loaded Screw Color Qty .
A–4 Maintenance and S er v ice Guide Scr ew Listin g Phillips P M2 .5×5 . 0 Scr ew L ocation Ta b l e A - 4 Phillips PM2.5×5.0 Screw Color Qty . Length Thread Head Width Black 9 5.0 mm 2.5 mm 5.0 mm Where used: One screw that secures the MultiBa y II device to the computer (documented in Section 5.
Scr ew Listin g Maintenance and Se r v ice Guide A–5 Phillips P M2 .5×5 . 0 Scr ew L ocations Ta b l e A - 4 Phillips PM2.5×5.0 Screw (Continued) Color Qty . Length Thread Head Width Black 9 5.0 mm 2.5 mm 5.0 mm Where used: 1 One screw that secures the displa y a ssembly to the computer (documented in Section 5.
A–6 Maintenance and S er v ice Guide Scr ew Listin g Phillips P M2 .5×5 . 0 Scr ew L ocations Ta b l e A - 4 Phillips PM2.5×5.0 Screw (Continued) Color Qty . Length Thread Head Width Black 9 5.0 mm 2.5 mm 5.0 mm Where used: 3 screws that secure the PC Card/dig ital media board to the computer (documented in Section 5.
Scr ew Listin g Maintenance and Se r v ice Guide A–7 Phillips P M2 .5×5 . 0 Scr ew L ocations Ta b l e A - 4 Phillips PM2.5×5.0 Screw (Continued) Color Qty . Length Thread Head Width Black 9 5.0 mm 2.5 mm 5.0 mm Where used: 4 screws that secure the system boar d to the computer (documented in Section 5.
A–8 Maintenance and S er v ice Guide Scr ew Listin g T orx8 T8M2 .5×1 1 .0 Sc re w Locatio ns Ta b l e A - 5 T orx8 T8M2.5×11.0 Screw Color Qty . Length Thread Head Width Black 16 11.0 mm 2.5 mm 5.0 mm Where used: 1 Three screws that secure the k eyboa rd to the computer (documented in Section 5.
Scr ew Listin g Maintenance and Se r v ice Guide A–9 T orx8 T8M2 .5×1 1 .0 Sc re w Locatio ns Ta b l e A - 5 T orx8 T8M2.5×11.0 Screw (Continued) Color Qty . Length Thread Head Width Black 16 11.0 mm 2.5 mm 5.0 mm Where used: 9 screws that secure the top co ve r to the computer (documented in Section 5.
A–1 0 Main tenance and Service Gui de Scr ew Listin g Phillips P M2 .0×6 .0 Sc re w Locati ons Ta b l e A - 6 Phillips PM2.0×6.0 Screw Color Qty . Length Thread Head Width Silver 5 6.0 mm 2.0 mm 5.0 mm Where used: 2 screws that secure the modem modu le to the computer (documented in Section 5.
Scr ew Listin g Maintenance and Se r v ice Guide A–1 1 Phillips P M2 .0×6 .0 Sc re w Locati ons Ta b l e A - 6 Phillips PM2.0×6.0 Screw (Continued) Color Qty . Length Thread Head Width Silver 5 6.0 mm 2.0 mm 5.0 mm Where used: 2 screws that secure the system boar d to the computer (documented in Section 5.
A–1 2 Maintenance and Servi ce Guide Scr ew Listin g Phillips P M2 .0×6 .0 Sc re w Locati on Ta b l e A - 6 Phillips PM2.0×6.0 Screw (Continued) Color Qty . Length Thread Head Width Silver 5 6.0 mm 2.0 mm 5.0 mm Where used: One screw that secures the MultiBa y II eject assembly to the base enclosure (documented in Section 5.
Scr ew Listin g Maintenance and Se r v ice Guide A–1 3 Phillips P M2 .0×3 . 0 Scr ew L ocations Ta b l e A - 7 Phillips PM2.0×3.0 Screw Color Qty . Length Thread Head Width Silver 4 3.0 mm 2.0 mm 5.0 mm Where used: 2 screws that secure the Mini Card WLAN to the computer (documented in Section 5.
A–1 4 Maintenance and Servi ce Guide Scr ew Listin g Phillips P M2 .0×3 . 0 Scr ew L ocations Ta b l e A - 7 Phillips PM2.0×3.0 Screw (Continued) Color Qty . Length Thread Head Width Silver 4 3.0 mm 2.0 mm 5.0 mm Where used: 2 screws that secure the Mini Card WW AN to the computer (documented in Section 5.
Scr ew Listin g Maintenance and Se r v ice Guide A–1 5 Phillips P M2 .5×4. 0 Scr ew L ocations Ta b l e A - 8 Phillips PM2.5×4.0 Screw Color Qty . Length Thread Head Width Silver 4 4.0 mm 2.5 mm 5.0 mm Where used: 2 screws that secure the po wer button board to the s witch cover (documented in Section 5.
A–1 6 Maintenance and Servi ce Guide Scr ew Listin g Phillips P M2 .5×4. 0 Scr ew L ocations Ta b l e A - 8 Phillips PM2.5×4.0 Screw (Continued) Color Qty . Length Thread Head Width Silver 4 4.0 mm 2.5 mm 5.0 mm Where used: 2 screws that secure the displa y hinges to the display assemb ly (documented in Section 5.
Scr ew Listin g Maintenance and Se r v ice Guide A–1 7 T orx8 T8M2 .5×4. 0 Scr e w Locations Ta b l e A - 9 T orx8 T8M2.5×4.0 Screw Color Qty . Length Thread Head Width Silver 2 4.0 mm 2.5 mm 5.0 mm Where used: 2 screws that secure the wireless antenn a transceiv ers to the display assemb ly (documented in Section 5.
A–1 8 Maintenance and Servi ce Guide Scr ew Listin g Phillips P M2 .5×1 0.0 and Phillips P M2 . 5×1 3. 0 Sc re w Locatio ns T able A-10 Phillips PM2.
Scr ew Listin g Maintenance and Se r v ice Guide A–1 9 Phillips P M2 .0×2 .0 S cr ew L ocations T able A-12 Phillips PM2.0×2.0 Screw Color Qty . Length Thread Head Width Black 4 2.0 mm 2.0 mm 6.0 mm Where used: 4 screws that secure the s witch co v er to the computer (documented in Section 5.
A–20 Maintenance and S er v ice Guide Scr ew Listin g T orx8 T8M2 .5×7 . 0 Scr ew L ocation T able A-13 T orx8 T8M2.5×7.0 Screw Color Qty . Length Thread Head Width Black 8 7.0 mm 2.5 mm 5.0 mm Where used: One screw that secures the f an assembly to the computer (documented in Section 5.
Scr ew Listin g Maintenance and Se r v ice Guide A–2 1 T orx8 T8M2 .5×7 . 0 Scr ew L ocations T able A-13 T orx8 T8M2.5×7.0 Screw (Continued) Color Qty . Length Thread Head Width Black 8 7.0 mm 2.5 mm 5.0 mm Where used: 2 screws that secure the displa y assemb ly to the computer (documented in Section 5.
A–2 2 Main tenance and Servi ce Guide Scr ew Listin g T orx8 T8M2 .5×7 . 0 Scr ew L ocations T able A-13 T orx8 T8M2.5×7.0 Screw (Continued) Color Qty . Length Thread Head Width Black 8 7.0 mm 2.5 mm 5.0 mm Where used: 2 screws that secure the displa y assemb ly to the computer (documented in Section 5.
Scr ew Listin g Maintenance and Se r v ice Guide A–2 3 T orx8 T8M2 .5×7 . 0 Scr ew L ocation T able A-13 T orx8 T8M2.5×7.0 Screw (Continued) Color Qty . Length Thread Head Width Black 8 7.0 mm 2.5 mm 5.0 mm Where used: One screw that secures the top co ve r to the computer (documented in Section 5.
A–2 4 Maintenance and Se r vi ce Guide Scr ew Listin g T orx8 T8M2 .5×7 . 0 Scr ew L ocations T able A-13 T orx8 T8M2.5×7.0 Screw (Continued) Color Qty . Length Thread Head Width Black 8 7.0 mm 2.5 mm 5.0 mm Where used: 2 screws that secure the top co ve r to the computer (documented in Section 5.
Scr ew Listin g Maintenance and Se r v ice Guide A–25 Phillips P M2 .5×6 .0 Sc re w Locati ons T able A-14 Phillips PM2.5×6.0 Screw Color Qty . Length Thread Head Width Silver 8 6.0 mm 2.5 mm 5.0 mm Where used: 4 screws that secure the displa y bezel to the displa y assembly (documented in Section 5.
A–2 6 Maintenance and Se r vi ce Guide Scr ew Listin g Phillips P M2 .5×6 .0 Sc re w Locati ons T able A-14 Phillips PM2.5×6.0 Screw (Continued) Color Qty . Length Thread Head Width Silver 8 6.0 mm 2.5 mm 5.0 mm Where used: 2 screws that secure the displa y hinges to the display assemb ly (documented in Section 5.
Scr ew Listin g Maintenance and Se r v ice Guide A–2 7 Phillips P M2 .5×6 .0 Sc re w Locati ons T able A-14 Phillips PM2.5×6.0 Screw (Continued) Color Qty . Length Thread Head Width Silver 8 6.0 mm 2.5 mm 5.0 mm Where used: 2 screws that secure the displa y panel to the display assemb ly (documented in Section 5.
Maintenance and Se r v ice Guide B–1 B B ac k u p and Reco v er y in Win do ws Vis t a ✎ Y ou can only recover f iles that you hav e pre viously backed up. HP recommends that you use HP Backup & Recov ery Manager to create an entire dri ve backup as soon as you set up your computer .
B–2 Maintenance and S er v ice Guide Back up and Reco very in W indows V ista Back up S ugg est io ns ■ Create a set of recov ery discs using HP Backup & Recovery Manager . ■ Create system recov ery points using HP Backup & Recovery Manager , and periodically copy them to disc.
Back up and Reco very in W indows V ista Maintenance and Se r v ice Guide B–3 Backing Up Sp ec ific File s or F olders Y ou can back up specific files or folders to the reco very partition on the hard dri ve, to an optional external hard dri ve, or to optical discs (CDs or D VDs).
B–4 Maintenance and S er v ice Guide Back up and Reco very in W indows V ista T o back up your entire hard drive: 1. Select Start > All Programs > HP Backup & Reco very > Backup and Recove ry Manager . 2. Click Next . 3. Click Back up to protect system settings and important data f iles, and then click Next .
Back up and Reco very in W indows V ista Maintenance and Se r v ice Guide B–5 3. Click Back up to protect system settings and important data f iles, and then click Next . 4. Click Create or manage Reco very Points , and then click Next . 5. Follo w the on-screen instructions.
B–6 Maintenance and S er v ice Guide Back up and Reco very in W indows V ista HP Backup and Recov ery Manage r helps you with the following tasks for safeguarding your information and restoring it i.
Back up and Reco very in W indows V ista Maintenance and Se r v ice Guide B–7 4. Click Recover important f iles or the entire system, and then click Next .
Maintenance and Se r v ice Guide C–1 C B ac k u p and Reco v er y in Win d o w s XP Creating Reco v er y Disc s After setting up the computer for the first time, be sure to create a set of recov ery discs of the full factory image.
C–2 Maint enance and Service Gui de Back up and Reco very in W indows XP T o create a set of recovery discs: 1. Select Start > All Programs > HP Backup & Reco very > HP Backup and Recovery Manager .
Back up and Reco very in W indows XP Maintenance and Se r v ice Guide C–3 Back up S ugg est io ns ■ Create a set of recov ery discs using HP Backup and Recovery Manager . ■ Create system recov ery points using HP Backup and Recov ery Manager, and periodically copy them to disc.
C–4 Maint enance and Service Gui de Back up and Reco very in W indows XP Bac king U p Specific Files or Folders Y ou can back up specific files or folders to the reco very partition on the hard dri ve, to an optional external hard dri ve, or to optical discs (CDs or D VDs).
Back up and Reco very in W indows XP Maintenance and Se r v ice Guide C–5 2. Click Next . 3. Click Back up to protect system settings and important data f iles , and then click Next . 4. Click Back up entire hard dri ve , and then click Next . 5. Follo w the on-screen instructions.
C–6 Maint enance and Service Gui de Back up and Reco very in W indows XP 4. Click Create or manage Reco very Points , and then click Next . 5. Follo w the on-screen instructions. Schedulin g Bac k ups Use HP Backup Scheduler to schedule backups for the entire system, for recov ery points, or for specific f iles and folders.
Back up and Reco very in W indows XP Maintenance and Se r v ice Guide C–7 P er for ming a Reco very from the Reco very Discs T o perform a recovery from the reco very discs, follo w these steps: 1. Back up all personal files. 2. Insert the first reco very disc into the optical dri ve and restart the computer .
C–8 Maint enance and Service Gui de Back up and Reco very in W indows XP Initiatin g a Reco v er y from the H ard Driv e Reco v er y P artition T o initiate a recovery from the hard dri ve reco very partition, follo w these steps: 1. Back up all personal files.
Maintenance and Se r v ice Guide D–1 D Disp l a y Com ponen t R ecy c ling Å WA R N I N G : The backlight con tains merc ur y . Cauti on should be ex er cised w hen remo ving and handling the bac klight to av oid damaging this component and cau sing exposur e to the merc ury .
D–2 Maintenance and Servi ce Guide Display C omponent Recy cling This appendix provides disassembl y instructions for the display assembly . The display assembly must be disassembled to gain access to the backlight 1 and the liquid crystal display (LCD) panel 2 .
Display C omponent Recy cling Maintenance and Se r v ice Guide D–3 Perform the follo w ing steps to disassemble the display assembly: 1. Remov e all screw co vers 1 and screws 2 that secure the display bezel to the display assembly .
D–4 Maintenance and Servi ce Guide Display C omponent Recy cling 2. Lift up and out on the left and right inside edges 1 and the top and bottom inside edges 2 of the display bezel until the bezel disengages fro m the display assembly . 3. Remov e the display bezel 3 .
Display C omponent Recy cling Maintenance and Se r v ice Guide D–5 4. Disconnect all display panel cables 1 from the display in verter and remo ve the in verter 2 .
D–6 Maintenance and Servi ce Guide Display C omponent Recy cling 5. Remov e all screws 1 that secure the display panel assembly to the display enclosure.
Display C omponent Recy cling Maintenance and Se r v ice Guide D–7 7. T urn the display panel assembly upside do wn. 8. Remov e all screws that secure the display panel frame to the display panel.
D–8 Maintenance and Servi ce Guide Display C omponent Recy cling 9. Use a sharp-edged tool to cut the tape 1 that secures the sides of the display panel to the display panel frame.
Display C omponent Recy cling Maintenance and Se r v ice Guide D–9 11. Remov e the screws 1 that secure the backlight cov er to the display panel. 12. Lift the top edge of the backlight cov er 2 and swing it forward. 13. Remov e the backlight cover .
D–1 0 Maintenance and S er v ice Guide Display C omponent Recy cling 14. T urn the display panel right-side up. 15. Remov e the backlight cables 1 from the clip 2 in the display panel.
Display C omponent Recy cling Maintenance and Se r v ice Guide D–1 1 16. T urn the display panel upside do wn. 17. Remov e the backlight frame from the display panel.
D–1 2 Maintenance and Serv ice Guide Display C omponent Recy cling Å WA R N I N G : The backlight con tains merc ur y . Cauti on should be ex er cised w hen remo ving and handling the bac klight to av oid damaging this component and cau sing exposur e to the merc ury .
Display C omponent Recy cling Maintenance and Se r v ice Guide D–1 3 19. Disconnect the display cable 1 from the LCD panel. 20. Remov e the screws 2 that secure the LCD panel to the display rear panel. 21. Release the LCD panel 3 from the display rear panel.
D–1 4 Maintenance and Serv ice Guide Display C omponent Recy cling 23. Remov e the LCD panel. Re mov ing the L CD P anel 24. Recycle the LCD panel and backlight.
Maintenance and Se r v ice Guide E–1 E Conn ec tor P in As signm ents Ta b l e D - 1 A udio-Out (Headphone) Pin Signal Pin Signal 1 A udio out, left channel 3 Ground 2 A udio out, right channel.
E–2 Maintenance and S er v ice Guide Connec tor Pin Assi g nments Ta b l e D - 2 A udio-In (Microphone) Pin Signal Pin Signal 1 A udio signal in 3 Ground 2 A udio signal in Ta b l e D - 3 Universal .
Connec tor P in Assignments Maintenance and Se r v ice Guide E–3 Ta b l e D - 4 S-Video-Out Pin Signal Pin Signal 1 S-VHS color (C) signal 5 TV -CD 2 Composite video signal 6 S-VHS intensity ground .
E–4 Maintenance and S er v ice Guide Connec tor Pin Assi g nments Ta b l e D - 5 External Monitor Pin Signal Pin Signal 1 Red analog 9 +5 VDC 2 Green analog 10 Ground 3 Blue analog 11 Monitor detect.
Connec tor P in Assignments Maintenance and Se r v ice Guide E–5 Ta b l e D - 6 RJ-11 (Modem) Pin Signal Pin Signal 1 Unused 4 Unused 2T i p 5U n u s e d 3 Ring 6 Unused.
E–6 Maintenance and S er v ice Guide Connec tor Pin Assi g nments Ta b l e D - 7 RJ-45 (Network) Pin Signal Pin Signal 1 T ransmit + 5 Unused 2 T ransmit – 6 Receiv e – 3 Receiv e + 7 Unused 4 U.
Maintenance and Se r v ice Guide F–1 F P o w er C ord Set Requiremen ts 3-Con ductor P o w er C ord Set The wide range input feature of the computer permits it to operate from any line v oltage from 100 to 120 or 220 to 240 volts A C.
F–2 Maintenance and S er v ice Guide P owe r Cord Set Requir ements Gen eral R eq uirements The requirements listed belo w are applicable to all countries or regions. ■ The length of the po wer cord set must be at least 1.5 m (5.0 ft) and a maximum of 2.
P ow er Cord Set Requir ements Maintenance and Se r v ice Guide F–3 Countr y/Region -Spec ifi c Requir em ents 3-Conductor P ower Cor d Set Requirements Country/Region Accredited Agency Applicable N.
F–4 Maintenance and S er v ice Guide P owe r Cord Set Requir ements Ko r e a E K 4 The Netherlands KEMA 1 Norwa y NEMK O 1 P eople’ s Republic of China CCC 5 Sweden SEMK O 1 Switzerland SEV 1 T aiwan BSMI 4 United Kingdom BSI 1 United States UL 2 ✎ NOTES: 1.
Maintenance and Se r v ice Guide Inde x–1 Ind e x A AC adapter, spare part numbers 3–21 , 3–27 accessory battery connector 1–22 arrow keys 1–15 audio cable illustrated 3–19 removal 5–71 .
Index–2 Maintenance and S er v ice Guide Index C Cable Kit contents 3–19 spare part number 3–5 , 3–19 , 3–27 cables, service considerations 4–2 caps lock key 1–15 caps lock light 1–19 .
Index Maintenance and Se r v ice Guide Index–3 display component recycling D–1 display enclosure illustrated 3–16 spare part number 3–17 , 3–28 , 5–48 , 5–50 display hinge illustrated 3.
Index–4 Maintenance and S er v ice Guide Index fingerprint reader insert, spare part numbers 3–21 , 3–31 flowcharts, troubleshooting no audio 2–25 , 2–26 no network/modem connection 2–30 n.
Index Maintenance and Se r v ice Guide Index–5 K keyboard removal 5–23 spare part numbers 3–3 , 3–28 , 3–29 , 3–30 , 5–23 troubleshooting 2–28 keyboard components 1–12 , 1–14 keypa.
Index–6 Maintenance and S er v ice Guide Index MultiBay II device 1–9 removal 5–21 spare part numbers 5–21 MultiBay II eject assembly removal 5–77 spare part number 3–9 , 3–28 , 5–77 N.
Index Maintenance and Se r v ice Guide Index–7 R rear components 1–10 Recovery Windows Vista B–5 removal/replacement preliminaries 4–1 procedures 5–1 right-side components 1–8 RJ-11 jack l.
Index–8 Maintenance and S er v ice Guide Index T thermal pads, replacing 5–41 thermal paste, replacing 5–41 tools required 4–1 top components 1–16 , 1–18 , 1–20 top cover removal 5–55 .
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Compaq NC6400 è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Compaq NC6400 - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Compaq NC6400 imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Compaq NC6400 ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Compaq NC6400, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Compaq NC6400.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Compaq NC6400. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Compaq NC6400 insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
