Manuale d’uso / di manutenzione del prodotto 8312S del fabbricante Comdial
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R DXP , DXP Plus , and FX Series Digital Comm unications Systems LCD Speaker phone System Reference Manual MUTE SHIFT SPEAKER INTERCOM TRNS/CNF TAP HOLD OPER TUV PRS WXY DEF ABC QZ MNO JKL GHI 0 8 79 .
CERTIFIED ISO 9001 Accredited by the Dutch Council for Accreditation for certification and registration activities. C E R T I F I C A T I O N Comdial's Quality Management System Is Certified T o The ISO 9001 Standar d.
Contents 1 Introducing The LCD Speakerphone ................... 1 – 1 1 . 1 U s i n gT h i sG u i d e ............................... 1 – 1 1.2 Using Y our Speakerphone ......................... 1 – 3 1 . 3 U n d e r s t a n d i n gT h e D i s p l a yA b b r e v i a t i o n s .
4 P l a c i n gC a l l sO nH o l d ................................ 4 – 1 4 . 1 H o l d i n gC a l l s ................................... 4 – 1 4 . 2 H a n d l i n g H o l dR e c a l l s ........................... 4 – 4 4 . 3 P a r k i n g C a l l s .
7.19 Using Direct Inward S y s t e mA c c e s s( D I S A ) .......................... 7 – 1 7 7.20 Using The Auxiliary Jack ........................ 7 – 2 0 7.21 Using The T racker Paging System ................. 7 – 2 2 7.22 Using E And M T ie Lines .
10.11 T ransferring The Attendant Calls T o The Alternate Attendant T elephone ............. 10–22 10.12 Using The Ov erflow T ransfer .................... 10–23 10.13 Using The Digital V oice Announce Option ......... 10–24 10.14 Using The Special Attendant Buttons .
Intr oducing The LCD Speakerphone 1.1 Using This Guide This user’ s guide describes your LCD speakerphone and tells you how to use it. The sections in this introductory chapter help you become familiar with your speakerphone’ s controls and indicators.
8 Sending And Receiving Non-V erbal Messages Y o u can program many of the b utton s on your telephone to enhance the unit’ s versatility and usability .
1.2 Using Y our Speakerphone When using your speakerphon e, the microphone and loudspeaker are farther a way from y ou than when you use a handset. Both the signal from the loudsp eaker and the signal to the microphone mu st be strengthen ed.
NO TE: Pressing any button (mute, hold, etc.) on the speak erphone while in full-duplex mode causes the system to perf orm the “speech training” test again. F or example, if you press MUT E while in full-duplex mode, when you release the call from mute, the system will perform the entire “speec h t raining” test again.
• If you are using a handset and the other party is u sing a speakerphone, avoid breathing heavily into your microphone. Avoid other sounds that may affect the distant telephone’s sound-activated switches.
2 ABC 13 DEF 6 MNO 5 JKL 4 GHI 7 PRS 8 TUV 9 WXY # 0 * SHIFT MUTE SPEAKER TRNS/CONF HOLD TAP MESSAGE T elephone Speaker Dialpad Handset Programmable Buttons Speaker Button* Microphone Opening Intercom.
Interactive Buttons (NOT programmable) LCD Alphanumeric Display T ransfer/ Conference Button Hold Button Intercom Button Programmable Buttons MUTE SHIFT SPEAKER INTERCOM TRNS/CNF TAP HOLD OPER TUV PRS.
1.3 Understanding The Displa y Abbreviations This chart identifies the interacti ve button abbreviations that appear in you r display . Abbreviation Feature Definition A CCT Account Stores a b utton that enables account code entry . ALER T Set Reminder Sets two r eminder alerts that will sound at your station at specif ied times.
Abbreviation Feature Definition CALLBK I Will Cal l Back Respon d to a SOHV A c all with a non-verbal message. CLEAR Clear F eatures Stores a button that clears a curr ently active or engaged featur e. CLR Clear Cancels a call forward condition. CONF Conference Establishes a conferenc e.
Abbreviation Feature Definition MSG Message T urns on message waiting light at another station. MUSIC Background Mus ic T ur n on the backgr ound music at your station. When chosen as a featur e, stor es a button that enables the function. NEXT Next Displ ay Shows the ne xt display .
Abbreviation Feature Definition SA VE Sa ve Number Permanently sa ves last number you dialed. When chosen as a feature, stores a b utton that provides the function. SDIAL Speed Dial Programs a number f or one-button calling. SEND Send T ransfer Re-transfers a pr eviously transferred call that returned to y our station.
1.4 Knowing Y our Speakerphone’ s Functions Y our speakerphone pro vides many versatile features for you r use. These features are explained in terms of what the y allow you to do. Refer to sectio n 1.5 Under standing What The Lights Mean for information about the lights associated with your telephone’ s buttons.
Microphone Opening • Allows hands-free operation of speakerphone (speak clearly toward microphone opening) Mute Button • Keeps the person on the line from hearing your conversation Pr ogrammable B.
T ransfer/Conference Button • Transfers calls • Sets up conference calls V olume Co ntr ol • Regulates the volume of the ringer, speaker, handset, headset, background music, and group listening mode 1.5 Understanding What the Lights Mean The lights (LEDs) on your LCD speakerphone indicate the status of lines, features, and intercoms.
Next to an intercom b utto n: • Steady green with a quick flash = you are using your intercom. • Fluttering red = an LCD message is set on your telephone for others to receive when ca lling. • Flashing orange = someone is calling your extension or a call is being transferred to you.
1.6 Adjusting The T elephone P edestal (Models 8312S, 8324S, and 8324F only) Y our telephone has an adjustable pedestal to allow you to select the most comfortable vie wing angle. When you recei ve the telephone, the pedestal is in its lowest position—flush ag ainst the pedestal.
Ans wering Calls NO TE: Throughout this book, all references to fixed buttons are printed in upper case bold type, for examp le “Press the INTERCOM bu tt o n. ” All references to interactiv e butto ns are printed in upper case bold italic type, for e xample “Press the OPTIONS b utton.
• After you have answered an outside call at your stat ion, your LCD will display HOL D , TRANS, and CONF : 1. Press HOLD to place the call on hold at your station, —OR— press TRANS to initiate .
2.3 Ans wering Calls At Monitored Stations Y our telephone may hav e the personal intercom number of another telephone appearing at a button locatio n. Y ou can use the light associated with this button to monitor the status of that telephone, and you can press the button to make a call to that telephon e if you wish.
2.4 Ans wering Night-T ransferred Calls The system attendant can transfer incoming calls to a particular station or stations for of f-hour ringing. Additionally , the installer can program the system for night-answer zones (up to four) with a lou d bell associated with each zone.
2.5 Making A Call Pick-Up The installer often arranges se veral telephones together in a user group. If your telephone is so arranged, you can answer calls that are ringing at other stations within your particular group. Also, you can answer a call that is ringing at any telephone in the system if you kno w the telephone’ s extension number .
2.6 Responding T o A Subdued Off-Hook V oice Announcement Y our installer can set your LCD speakerphone to recei ve a Subdued Of f-Hook V oice Announcement (SOHV A). This feature allows an intercom caller to break into your call by making an announcement through your handset recei ver .
Making Calls 3.1 Dialing Manuall y Y ou can manually dial a number ov er any telephone line you select. Or , if the installer assigned a prime line or the idle line preference feature to your LCD speakerphone, it will automatically select a lin e for use when you lift the handset.
3.2 Dialing A utomatically This feature provides one- or two-button speed dialing using programmable button s at which you hav e pre viously stored numbers. T wo le vels of number storage are av ailable at each storage location, and you can use one or both lev els as needed.
3.3 Using Dial By Name The Dial By Name feat ure provides an index of names for you to search through. When you select a name in the index , the system will automatically dial t hat person’ s extension number . • To use Dial By Name, 1. Press OPTIONS to enter the dial by name menu.
3.4 Redialing A Previously Dialed Number If the last number you hav e called is busy or is not answering, you can redial it once or initiate automatic redialing.
3.4.2 Using The A utomatic Redial Feature If your station has the multiple automatic redial feature enabled, you can place up to 10 numbers in your telephone’ s redial queue.
• To interrupt the redialing procedure so that you can scroll through numbers in your re dial queue, NO TE: Y ou can only do this if the multiple automatic redial numbers feature is enabled and you currently hav e more that one number in your redial queue.
3.4.3 Storing Numbers For Redial • To permanently store a number you’ve just dialed, 1. Press SA VE . 2. Select unused programmable button location. 3. Press SPEAKER . • To permanently store a number you’ve just dialed (alternate method), 1. Dial number .
3.5 Using Line Gr oups Some systems hav e telephone lines arranged into line groups. These line groups are av ailable at each telephone. Y our attendant can tell you how your system is arranged.
3.6 W aiting For A Line (Queuing) If all the lines in a line group are busy , you can place your telephone in a queue to await an idle line. When you share a line with anoth er telephone and the line is busy , you can place your telephone in a queue to await the idle line.
3.7 Making Inter com Calls Y ou can dial an intercom extension manually from the dial pad or automatically using a direct station select (DSS) button that you ha v e pre viously programmed. There are two methods for making an intercom call. One causes the called telephone to ring.
3.8 Camping On At A Busy Station And W aiting For An A utomatic Callbac k If you call another station and recei ve a busy signal or a Do Not Disturb tone, you can press a button that will cause the system to ring your telephone when the station is av ailable.
3.9 Camping On At An Idle Station And W aiting For An A utomatic Callbac k If you call another station and hear ringing but recei ve no answer , you can press a button th at will cause the system to ring your telephone when any acti vity is initiated at that station.
• To answer a call-waiting tone if you re ceive one while on a ca ll, 1. Hear short tone burst in recei ver . 2. Either place current call on hold or complete call and hang up (waiting call will ring at your telephone). 3. Lift handset to answer call.
3.12 Making A Subdued Off-Hook V oice Announcement (SOHV A) Y ou can make a subdued voice announcement to another station that is of f-hook and b usy on a call if the system is arranged to provide this feature.
Placing Calls On Hold 4.1 Holding Calls Y ou can place a call on hold and retrie ve it later . W ith a regular hold, y ou can pick up the held call at your telephone or another user can pick the call up at a telephone sharing the held call line.
• To place a call on hold, 1. Press HOLD . • To retrieve a held call, 1. Press line button of the held call (with flashing light), —OR— press TA P .
• To retrieve a held call at another station, 1. Press INTERCOM . 2. Dial #90 . 3. Dial extension number of station to receiv e held call. 4. Answer call.
4.2 Handling Hold Recalls After a call has been on hol d for the period of tim e (set by the instal ler of your system), the system will cause four quick hold recall to ne bu rsts to sound at your teleph one and the flash rate of the line b utton becomes faster .
4.3 P arking Calls Y ou can place a call on hold in the system so that it can be a nswered from any station that does not have a line appearance for the call. Y ou accomplish this by placing the call in one of nine park orbits, where the call remains until it is answered.
4.4 Handling P ark Recalls When a parked call times o ut of the system, it will return to your telephone in the form of a park recall (you will hear fo ur short tone bursts at 12-second interv als). Y our L CD will indicate that the call is a park recall and will identify the o rbit from which the recall originated.
T ransf erring Calls 5.1 T ransferring Calls—Screened Y ou can answer a call at your LCD speak erphone and tran sfer it to another telephone. If you first identify the caller to the party receiving the transfer (gi ving that user the opportunity to prepare for the call), you hav e made a scr eened transfer .
• If the intercom party is busy, take one of the following steps (if made available at your telephone by installer programming): 1. Press RECON to reconnect the call to your station. 2. Press SOHV A to interrupt the call and tell the intercom party that a call a waits.
5.2 T ransferring Calls—Unscreened Y ou can answer a call at your LCD speak erphone and tran sfer it to another telephone. If you transfer the call without f irst announcing it, you hav e made an unscreened transfer .
5.3 Making A Hot T ransfer A hot transfer is a t ype of screened transfer . T o perform a ho t transfer , you voice annou nce the transfer ov er the speaker of the telephone that you want to recei ve the transfer , and release the call to that telephone.
5.4 T ransferring Calls Using Quic k T ransfer When the quick transfer method has been programmed by th e installer , it allo ws you to do an automatic screened or unscreened transfer of an incoming line call without pressing the TRANSFER/CONFERENCE button.
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Conferencing Calls 6.1 Conferencing T elephones T ogether When you join your LCD speakerphone together with sev eral other telephones on the s ame call, the result is called conferencing.
• To retrieve a line from hold and bring that party back into the conference , 1. Press TRANSFER/CONFERENCE . 2. Press line butto n. 3. Press TRANSFER/CONFERENCE . NO TE: If all the conference circuits are b usy , you will not be able to add a party to the conference.
Using The Other T elephone Features 7.1 Adjusting The Display Contrast Y ou can adjust the contrast of the display to darken or lighten it for best vie wing. • To adjust the display contrast, 1. Press OPTIONS . 2. Press NEXT until the DISP option appears.
• To un-block voice-a nnounced calls, 1. Press OPTIONS . 2. Press VA B . 3. Press OFF . 4. Press SPEAKER to end. 7.3 Displa ying Status Of Busy Lines and Stations (Busy Button Inquiry) Y ou can use this installer-pro vided feature to identify the station that is busy on a line or the lin e on which a station is bu sy .
7.4 Displa ying Button Functions (Button Query) Y ou can cause the display to identify the function of each button on your telephone. This is useful when the installer has assigned your programmable button s for special-purpose tasks and you need to remind yourself of the button’ s feature.
7.6 Entering Account Codes If the installer has arranged your system for account code entry*, your display may prompt you to enter an account code before dialing or after answering a call. Depending upon ho w the installer has programmed your system, these account codes may be “forced”(mandatory) for dialing outside numbers.
7.7 Entering A uthorization Codes Authorization codes gi ve you a walking class of servi ce option. W alking class of service provid es you with the mobility to use your class of service (COS) features, prime line assignments, and exception numbers on any t elephone in the system.
• To unlock your telephone, 1. Press LOCK . 2. Dial your authorization code (remember , include any pauses that you inserted when you locked your telephone). 7.8 Forwar ding Calls Y ou can permanently forward the calls that normally ring at your telephone to another telephone.
• To cancel call f orwarding, 1. Press OPTIONS . 2. Press NEXT until the CFWD option appears. 3. Press CFWD . 4. Press CLR to disable call forwarding.
7.10 Making A Call Non-Private (Priv acy Release) It is often the case that telephones will share lin e appearance for one or more lines. When a person in the group uses a line for which oth ers ha ve.
7.11 Monitoring A Con ver sation Between T wo T elephones (Ser vice Observing) If your LCD speakerphone provides th e installer–programmed service observing feature, you can use it to monitor a con versation or acti vity at another telephone in an undetected manner .
7.12 Muting Y our T elephone By using the MUTE b utton, you can block transmission of your voice to the distant party . Y ou can do this whether you are using the handset or the speaker . F or example, if someone comes into your off ice to talk to you and you do not want this con versation to interrupt the distant party , press the MUTE button.
• To send a paging announcement, 1. Lift handset. 2. Press INTERCOM ,t h e nd i a l 70–77 for zones 1–8 (in the default mode, zone 1 (code 70) pro vides an all-call function), —OR— press a preprogrammed PAG E button. 3. Make announcemen t. 4.
7.14 Setting A Do Not Disturb Condition At Y our Station This feature keeps calls from ringing at your LCD speakerphone and makes your statio n appear to be bu sy to intercom calls. If your installer has programmed your station to hav e this feature, you can enable it as needed.
7.15 Setting The V olume Control The volume control on you r telephone is a multipurpose control y ou can use to set the vo lume (loudness) of the ringer , the sp eaker , the handset, the headset, background music, and the group listening mod e.
• There are eight speaker loudness levels. Set these levels for the current call as follows: 1. While on a call and in speakerphone mode, press the VO L U M E UP or VO L U M E D OW N button on ce for each change in loudness that you desire. • There are at least eight handset loudness levels that y ou can set for the current call as follows: 1.
• To set a permanent speaker, headset, handset, or group listening loudness for all future calls, 1. Press INTERCOM . 2. Activ ate speaker , headset, handset, or group listen mode to be affected. 3. While in that mode, press VO L U M E U P or VO L U M E D OW N button to adjust loudness.
7.17 Switching The Dialing Mode Between Pulse And T one If the telephone service in your locality is pulse (ro tary dialing), the installer arranges your telephone to dial in this manner . If you need to send tones during a dialing sequence (fo r example, to send bank-by-telephone tones), yo u can con vert to tone dialing mode while dialing.
• To turn the music off, 1. Press OPTIONS . 2. Press MUSIC . 3. Press CLR . 4. Press SPEAKER to end (the SPEAKER light turns of f when background music is of f). 7.19 Using Direct Inwar d System Access (DISA) This feature allo ws you to call into the digital co mmunications system from an external telephone.
NO TE: DISA is not recommended for use on loop sta rt lines without disconnect supervision. While DISA will function, Comdial will not be liable for its perf ormance under any condition where disconnect supervision is not provid ed.
System Features A vailable T o DISA Callers Default Dialing Code Account code entry ✳ 04 A utomatic route selection access 9 Call waiting on bus y ✳ 6 Do not disturb override ✳ 03 Inter com dial.
7.20 Using The A uxiliary Jack NO TE: Only the 8024S telephone has an auxiliary jac k. All other model telephones use the handset jack to plug in a headset. The auxiliary jack provides an interf ace f or a headset, a tape recorder , an external ringer or an e xternal pager .
• Program the enable/disable buttons (at any blank program mable button location) as follows: 1. Press OPTIONS . 2. Press NEXT until the FEA T option appears.
7.21 Using The T racker P aging System The T racker P aging System option allo ws you to send call back and parked call messages to T racker pagers assigned to station extension numbers. Along with the parked call message, the system parks the call in orbit for retrie val by the paged p arty .
• To use Tracker to transfer a call to a park orbit for retrieval and transmit the call’s park orbit code and caller ID informa tion (if available), 1. Answer call and press TRANS . 2. Dial extension number . 3. If the called station does not answer or is busy , press TRA CK .
7.22 Using E and M Tie Lines E & M tie line operation is typically used in applications where one group of users often need to call parties located in one or more remote locations. In these applications, your system is directly tied to another similar system at the remote site(s).
6. Press TA P button to rejoin the transferred call. 7. After rejoining the conference, press # to place the call on hold again (creating another unattended conference) or hang up to terminate the call.
• To drop out of a conference c all between you and two outside lines (creating an unsupervised conference), 1. Hand up (lines remain lighted and in use until one or both outside parties disconnect). • To rejoin an unsuperv ised conference betwe en two outside lines, 1.
• To deactivate CFOS, 1. Press CFOS interactiv e button, —OR— press CFOS preprogrammed button or press INTERCOM and dial ✳ 56 . • To join an active CFOS call from the CFOS-e nabled station, 1. Note flashing HOLD light indicating activ e CFOS call, and press TA P .
7.24 Mark Pr oblem Line Y our programmer can arrange the system so that you can mark a line that is not functioning properly . Y ou do this by pressing a pre-programmed MARK button or by dialing a feature code of your choice.
7.25 A utomatic Set Relocation If your installer has equipped your system with automatic set relocation, when you mov e your telephone to a new location, the system will giv e you a choice (through a display prompt) as to whether you want to keep your pre vious programming or use the programming in the ne w location.
7.26 Using The IMIST Module Impact SCS 8324F-**, 8324S-**, and 8312S-** speakerphones equipped with the optional IMIST module can support an IST de vice (modem, F AX machine, industry-standard telephone, etc.
7.27 Using The Caller ID Feature The Caller ID feature allows you to v ie w incoming call numbers before you answer them. Incoming call numbers flash in the lower half of the LCD. If you answer the call, the number app ears in the upper half of the LCD.
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Sending And Receiving Non-V erbal Messages 8.1 Message W aiting Light and Messaging If the system installer designates your LCD speakerphone as a central message d esk or programs it to have message-wait originate ability , you can turn on the message-waiting light of any other telephone.
• To turn off the message waiting light at a busy or idle station, 1. Press INTERCOM . 2. Dial # 3 . 3. Dial extension number of station that was alerted. The message- waitin g light of called statio n will turn of f. • To turn off the message-waiting light during messa ge-delivering conversation, 1.
8.2 Sending LCD Messages Y ou can set system-supplied messages at your station to be receiv ed and displayed by a calling LCD speakerphone. These messages gi ve the caller information on your telephone status. Get a list of the av ailable messages from the attendant and write them on the blank chart on the next page.
LCD MESSA GE LIST (Write the attendant supplied messages here.) Dial Code Message 01 Back at (default message 1) 02 Call (default message 2) 03 Ask them to hold (default message 3) 04 T ake a message .
8.3 Sending Response Messages By programming one or more RESPONSE MESSA GE buttons o n your LCD speakerphone, you can respond with a variety of messages to man y calling situations.
• To send an LCD message to a caller who has initiated a SOHVA or intercom call from another LCD telephone, 1. Hear the SOHV A tone or voice announcement in your handset or headset.
Pr ogramming Y our T elephone 9.1 Pr ogramming For Speed Dialing Speed dialing is a feature that lets you: • store and dial lengthy numbers using one or two b uttons, • store and dial intercom numbers of frequently called telephones, • store frequently used feature codes.
Speed Dial Numbers (Programmable Buttons) 11 3 21 4 31 5 41 6 51 7 61 8 71 9 82 0 92 1 10 22 11 23 12 24 P ersonal Speed Dial Number s (K eypad Buttons) 16 27 38 49 51 0 Programming Your Telephone GCA.
9.2 Storing Speed Dial Number s • To store an outside number as a spe ed dial number, follow the display prompts and proceed as follows: NO TE: Programming overwrites existing speed dial numbers at b utton locations. 1. Press OPTIONS . 2. Press NEXT until SDIA L option appears.
9.3 Storing DSS Number s • To store an intercom number as a DSS number, NO TE: Storing DSS numbers at button locations will ov erwrite any previously stored numbers. 1. Press OPTIONS . 2. Press NEXT until the DSS option ap pears. 3. Press DSS . 4. Press programmable b utton to choose DSS location.
9.4 Using The Feature Buttons Y ou can create feature access buttons to make operation easier . T o do this, use the interacti ve b uttons to select the feature you want to store, and then store it on a programmable b utton (see the instructions on the next page).
• To create a feature access but ton, 1. Press OPTIONS . 2. Press NEXT until the FEA T option appears. 3. Press FEA T . 4. Press NEXT repeatedly until desired feature choice is displayed. 5. Press one of the b uttons below the current display to choose desired selection.
9.5 Storing The Response Message Button Y ou may program a RESPONSE MESSA GE button, wh ich allows you to send an LCD message to a caller who has initiated a SOHV A or intercom call from another LCD telephone, or to send an LCD message to another LCD telephone that you call and receiv e a busy signal or no answer .
Y ou m a y s ave a s ma ny d i ffe r e nt fi xe d RESPONSE MESSA GE b uttons as you need. • To store a fixed RESPONSE MESSAGE button, 1. Press INTERCOM . 2. Dial ✳✳ 6 . 3. Press programmable b utton for RESPONSE MESSA GE but t o n location. 4. Dial message number ( 01-30 )f r o ml i s to fm e s s a g e s .
9.7 Setting A Reminder Aler t Y o uc a n s e tu pt ot w or e m i n d e ra l e r t st os o u n da ty o u r L C D speakerpho ne so that you will remember important regu lar ev ents (a daily 10:00 meeting or a daily conference call, for example) or occasional e vents (classroom training, appointments, etc.
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Using The Attendant Features 10.1 Creating The LCD Messages System users send and receiv e non-verbal messages for display on their LCD speakerphones. Users send these messages so that callers will know their status. LCD me ssages are either those that the DXP sy stem provides or those that you create.
Example: Create the LCD message “T AKE MESSA GE” and program it into message locat ion number 3. 1. Press INTERCOM ,d i a l ✳ # 0 ✳ 12 . 2. Dial 03 # . 3. Dial code numbers for message. 81 21 52 32 12 6 1 32 73 73 21 41 3 2 T AKE M E S S AG E 4.
Letter Code T able For LCD Messages Character Code Character Code Character Code A 21 a 24 SP A CE 12 B 22 b 25 ; 17 C 23 c 26 / 18 D3 1 d 3 4 “ 19 E 32 e 35 .
LCD Messag e List Msg. Message T ext Letter Co des — Sample 73 24 64 74 56 35 01* Back at 02* Call 03* Ask them to hold 04* T ake a message 05* I will call back 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 * System generated message—you can store a custom message in its place as needed.
10.2 Disabling A Station Y ou can disable a station and make it una v ailable for system use if it becomes unusable for some reason. • To disable a station, 1. Press INTERCOM . 2. Dial ✳ # 0 ✳ 52 . 3. Dial station number as follows to choose station, dial 1001 – 1480 for stations 1–480.
10.3 Disabling A T elephone Line Y ou can disable a line and make it una v ailable for system use if it becomes unusable for some reason. • To disable a line, 1. Press INTERCOM . 2. Dial ✳ # 0 ✳ 32 . 3. Dial code as follo ws to choose line: • dial 1# – 99# for lines 1–99, • dial 100–128 for lines 100–128.
10.4 Enabling Or Disab ling Message W aiting Y ou can enable or disable the mes sage-waiting feature that was assigned to a user through their class of service (COS) programming. • Disable a user’s message-waiting feature, 1. Press INTERCOM . 2. Dial ✳ # 0 ✳ 417 .
10.5 Naming The System T elephones Y ou can assign a name that is either a personal name or a group name to each system telephone. This name can be up to sev en letters in length and will show up in the user’ s display and/or in the called party’ s di splay .
Letter Code T able For LCD Messages Character Code Character Code Character Code A 21 a 24 SP A CE 12 B 22 b 25 ; 17 C 23 c 26 / 18 D 31 d 34 “ 19 E 32 e 35 .
Station Name R ecord Sheet (Cop y this sheet if you need more record space.) Ext. Station Name Letter Codes — Sample 73 24 64 74 56 35 Using The Attendant Features GCA70–250 10 – 10 LCD Speakerp.
Station Name R ecord Sheet (Cop y this sheet if you need more record space.) Ext. Station Name Letter Codes GCA70–250 Using The Attendant Features LCD Speakerphone Reference Manu al 10 – 11.
10.6 Naming The T elephone Lines Y ou can assign names to lines to aid users in identifyin g the proper line to use. A line name can be up to se ven letters in length and will sho w up in the user’ s display . • Name the system telephones as follows: 1.
Letter Code T able For LCD Messages Character Code Character Code Character Code A 21 a 24 SP A CE 12 B 22 b 25 ; 17 C 23 c 26 / 18 D 31 d 34 “ 19 E 32 e 35 .
Line Name Record Shee t (Cop y this sheet if you need more record space.) Line Line Name Letter Codes — Sample 73 24 64 74 56 35 Using The Attendant Features GCA70–250 10 – 14 LCD Speakerphone R.
10.7 Printing Station Message Detailed Accounting (SMD A) Repor ts The system collects detai led call activity data for all stations and makes this av ailable to you in v arious SMD A reports printed on the system’ s printer .
• To obtain station reports with call information sorted by stations, 1. Press INTERCOM . 2. Dial ✳ # 0 ✳ 82 . 3. Dial 2 . 4. Enter station number , —OR— dial # for all stations. 5. Dial # to start printout. • To obtain line reports with call information sorted by lines, 1.
• To obtain a printout of the automatic report (if programmed) regardless of time and date set by installer), 1. Press INTERCOM . 2. Dial ✳ # 0 ✳ 82 . 3. Dial 6 . 4. Dial # to print automatic report. • To delete past records from system memory (if allowed by system programming), 1.
10.8 Setting The Night T ransfer Of Ringing Mode Y ou can enabl e an operating mode t hat automatically transfers all incoming calls to a particular telephone or group of telephones for answering. • To enable or disable the night transfer of ringing mode, 1.
10.9 Setting The System Cloc k The system clock pro vides a date and time for display at LCD speakerphones conn ected to the system. • To program the system clock for current date and time, 1. Press INTERCOM . 2. Dial ✳ # 0 ✳ 01 . 3. Dial two digits (01–12 ) for month.
10.10 Storing The System Speed Dial Numbers Y ou can store up to 500 system speed dial numbers at your attendant telephone. T ypically , these are numbers that are frequently called by many dif ferent users and emergency numbers that you want readily av ailable to ev eryone.
8. Dial next storage location, store line choice and speed dial number , and press TRANSFER/CONFERENCE . 9. Repeat pre vious step until all numbers are stored. 10. Press SPEAKER to end. NO TE: On some earlier systems, the available system speed dial codes are ✳ 100– ✳ 299 and ✳ 100– ✳ 599.
10.11 T ransferring The Attendant Calls T o The Alternate Attendant T e lephone The system installer can arrange for another telephone to serv e as an alternate attendant location. Y ou can transfer all calls that would ring at your telephone to this alternate attendant telephone whene ver you wish to do so.
10.12 Using The Overflow T ransfer By using this feature durin g peak calling periods, calls that normally ring at your station will also ring at the overflo w station. If the installer has programmed the OV E R F L OW feature access button, you can press this button to select ov erfl o w transfer .
10.13 Using The Digital V oice Announce Option The Digital V oice Announce (D V A) is an optional external de vice. It stores pre-recorded announcements and messages and p lays them for incoming callers during their calls.
• To record a DVA message, 1. Press INTERCOM . 2. Dial ✳ #0 ✳ 06 . 3. Dial 1 . 4. Choose v oice source, • dial 1 to speak message into handset, • dial 2 to play tape into music-on-hol d jack, • dial 3 to play tape into background music jack.
• To play a previously recorded DVA message, 1. Press INTERCOM . 2. Dial ✳ #0 ✳ 06 . 3. Dial 2 . 4. Dial 10–43 to choose message type (see T able Of Messages on pages 10–28 and 10–29 for message type list). 5. Listen as system aut omatically plays t he message for verification at your attendant station.
5. Dial 937 to confirm del ete, —OR— dial ✳ to deny delete. 6. Dial 10–43 to choose ne xt message type to delete. • To completely erase a ll DVA messages (format the DVA), 1. Press INTERCOM . 2. Dial ✳ #0 ✳ 06 . 3. Dial 5 . 4. Dial 1–192 to choose D V A port (your installer can identify the D V A ports for you if necessary).
T able Of D V A Messages Record D V A messages (types 10 through 25) here . (Copy this sheet if you need more recor d s pace.) Number * Message T ype Message 10 W elcome Gr eeting 1 11 W elcome Gr eet.
T able Of D V A Messages Record D V A messages (types 26 through 43) here. (Copy this sheet if you need more record space.) Number* Message T ype Message 26 Recall Busy 1 27 Recall Busy 2 28 Recall Bu.
10.14 Using The Special Attendant Buttons In addition to the many feature buttons the system can mak e av ailable to any station , the DXP provid es the attendant position with se veral special-purpose feature b uttons to enhance call processing.
• To forward all calls to an alt ernate attendant, 1. Press the installer-prog rammed AL TERN A TE button. If an alternate attendant is programmed, the light next to the AL TERN A TE button will illuminate and the LCD will indicate the location of the alternate attendant.
• To determine how many ca lls are queued at the attendant position and awaiting service (on hold, parked, or ringing), 1. Press the installer-prog rammed QUE UE button. The display wil l indicate ho w many calls are in the ring queue and the ho ld queue, respecti vely .
10.15 Vie wing The System Status Log The system status log gives you in formation about the status of your system. Status log entries include: system reset, parity (port number), (port number) remov ed, manual reset, and software reset.
• To view the log, 1. Press the SYSTEM ST A TUS b utton (the b utton flashes red when the log contains entries). 2. Press the SYSTEM interacti ve button to display the most recent system stat us log entry , —OR— press T1 interactive button to display the most recent T1 log entry .
10.16 Operating Y our T elephone With A DSS/BLF Console The IB64X, IB48X, and IB24X DSS/BLF consoles ha ve additional buttons and status lights that extend the memory b utton capability of an adjacent companion telephone.
10.16.1 Accessing The Button Levels The IB24X and IB48X DSS/BLF consoles have four le vels of butto ns, quadrupling the consoles’ button capacity . The four buttons at the bottom of each console allow you to select which button le vel is currently acti ve.
T r oubleshooting Y our T elephone Symptom Possible Ca use INTERCOM light flashing. Y our messaging is set. Press INTERCOM ,t h e nd i a l #0 2 and hang up. HOLD light flashing with no line on hold. Another telephone has acti v ated your message waiting light.
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Index A Section A c c e s sC o d e s ,S t o r i n g .................................. 9 – 8 Account Codes ........................................ 7 – 4 A d j u s t i n gT h eD i s p l a yC o n t r a s t ........................... 7 – 1 A d j u s t i n gT h eT e l e p h o n eP e d e s t a l .
C a l l s ,D i v e r t i n gT o A n o t h e rS t a t i o n ........................ 7 – 3 C a l l s ,F o r w a r d i n g ...................................... 7 – 6 C a l l s ,H o l d i n g ......................................... 4 – 1 C a l l s ,M a k i n g.
Ea n dMT i eL i n e s ,U s i n g ............................... 7 – 2 4 F F e a t u r eB u t t o n s ,S t o r i n gT h e ............................. 9 – 5 F o r w a r d i n gC a l l s ...................................... 7 – 6 Full-Duplex Speak erphone, Using A .
M a k i n gI n t e r c o mC a l l s ................................. 3 – 1 0 M e s s a g eW a i t i n gL i g h t ,L i g h t i n gT h e ...................... 8 – 1 M e s s a g e s ,C r e a t i n gL C D ............................... 1 0 – 1 M e s s a g e s ,S e n d i n gA n dR e c e i v i n gN o n - V e r b a lM e s s a g e s .
R R e d i a lF e a t u r e ,A u t o m a t i c ......................... 3 – 5 —3 – 6 R e d i a lQ u e u e ................................... 3 – 5—3 – 6 R e d i a l i n gAP r e v i o u s l yD i a l e dN u m b e r ..................... 3 – 4 R e d i a l i n gAS a v e dN u m b e r .
S t o r i n gT h e R e s p o n s eM e s s a g eB u t t o n..................... 9 – 7 S t o r i n gT h e S y s t e mS p e e dD i a lN u m b e r s ................. 10–20 S w i t c h i n gT h eD i a l i n gM o d eB e t w e e nP u l s eA n dT o n e.
U s i n gT h i sG u i d e ...................................... 1 – 1 Using Y our Speakerphone ............................... 1 – 3 V V i e w i n gT h eS y s t e mS t a t u sL o g ........................ 10–33 V i e w i n gT h eT 1s t a t u sL o g .
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Appendix A Quic k Reference Guide This chart provides you with a Quick Reference Guide of the feature dialing codes. If you wish, you can detach these pages and keep them near your telephone to serve as a stand alone reference.
Feature Enable Co de Disable Code Button Mnemonic Call Forward, Ring-No Answer, All Calls INTERCOM ✳ 54 + extension number INTERCOM # 5 FWDRA Call Forward, Ring-No Answer, Personal Calls INTERCOM .
Feature Enable Code Disable Code Button Mnemonic Line Group 1 INTERCOM 9 LNG01 Line Groups 2-11 INTERCOM 80-89 LNG02-11 Line Groups 12-16 INTERCOM 60-64 LNG 12-16 Line Pick Up From Any Station, Zones .
Feature Enable Code Disable Code Button Mnemonic Personal Ringing Tones INTERCOM ✳✳ 4 +t o n e code ( 1-8 ) Redial Last Dialed Number # Remote Station Disable INTERCOM ✳ 05 +e x t e n s i o n nu.
NOTE: The dialing codes provided in this quick reference guide are default values. Your system installer has the ability to renumber these codes. The following table details several unique dialing codes that are on ly applicable to single line proprietary and industry-stand ard telephones.
NO TES.
NO TES.
NO TES.
This manual has been dev eloped by Comdial Corporation (the “C om- pany”) and is intended for the use of its customers and service personnel. The information in this m anual is subject to change without notice.
Charlottesville, V irginia 22901-2829 R World Wide W eb: http://www .comdial.com/ Printed in U.S.A. GCA70–250.05 8/97.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Comdial 8312S è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Comdial 8312S - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Comdial 8312S imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Comdial 8312S ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Comdial 8312S, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Comdial 8312S.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Comdial 8312S. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Comdial 8312S insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
