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Citrix Presentation Server ™ Client for Macintosh Administrator ’ s Guide Citrix Presentation Server™ Clie nt for Macintosh, V ersion 10. x.
Copyright and T rademark Notice Use of the product documented in this guide is subject to your prior acceptance of the End User License Agreement. Copies of the End User License Agreement are included in the root director y of th e Citrix Presentation Se rver CD-ROM and in the root directory of the Components CD-ROM.
C ONTENTS Contents Chapter 1 Before You Begin Who Should Use this Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 How to Use this Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4 Client for Ma cintosh Admin istrator’s Gu ide Creating a Basic Connection File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 To create a connection file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents 5 Chapter 6 Configuring the User Interface Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Window Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . .
6 Client for Ma cintosh Admin istrator’s Gu ide Connecting to a Server through a Firewall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Using Encryption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1 Before Y ou Begin Who Should Use this Guide This guide is for system admi nistrators respo nsible for installi ng, configur ing, deploying, and maintainin g the Client fo r Macintosh.
8 Client for Mac intosh Adminis trator’s Guide Accessing Product Documentation This guide is part of the Presentation Server documentation set and contains conceptual i nformation and installation and configuration steps for the client. Apple Help is pr ovided for some tasks within the client and Cit rix ICA Client Editor.
1 Before You Begin 9 Citrix Pr esentation Server , available from the Knowledge C enter at http :// support.citrix.com. Note: T o provide feedback about the document ation, go to http:// www .citrix.com and click Support > Knowledge Center > Pr od uct Documentation .
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2 Introducing the Citrix Presentation Server Client for Macintosh Overview When connected to a se rver , the Client fo r Macintosh provides features th at make remote computing j ust like runnin g application s on a local de sktop.
12 Client for Mac intosh Administra tor’s Guide Figure showing the Client fo r Macintosh’ s place in a Citr ix Presentation Server s ystem Using the Client There are two wa ys of using the c lient.
2 Introducing t he Citrix Pre sentation Serv er Client for Macintosh 13 do is navigate to a cert ain page, enter t heir credentials if req uired, and click an icon in t he list of availa bl e resources to start a session. • Y ou can use the ICA Cli ent Editor to config ure a connection to a particular application, serv er , or group of servers.
14 Client for Mac intosh Administra tor’s Guide Connection Features • Automatic r econnection. If the client disconnects from a server unexpectedly , it attempts to reconnec t automatically . See “Reconnecting to Servers after a Disconnection” on page 40 for more information.
2 Introducing t he Citrix Pre sentation Serv er Client for Macintosh 15 Note: The client does not su pport curs or feedback. This means, for example, that if an administrator is co ntrolling what is h.
16 Client for Mac intosh Administra tor’s Guide • Secure Sockets Layer (SSL) support. SSL provides server a uthentication, encryption of the data stream, and message integrity check s. See “Integrating the C lient with the Secure Gateway or SSL Relay” on page 59.
2 Introducing t he Citrix Pre sentation Serv er Client for Macintosh 17 • SpeedScreen Latency Reduction. SpeedScreen Late ncy Reduction accelerates the display of text i nput on the client computer a nd provides visual feedback to show that inpu t is being pr ocessed.
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3 Deploying the Client for Macintosh Overview This section de scribes how to in stall and depl oy the Client for Macintosh. T opics covered in this section in clude: • System requ irements • Insta.
20 Client for Mac intosh Administra tor’s Guide Macintosh desktop. This ca n happen a utomatically afte r download ing the .zip file, if your b rowser is set up to do so.
4 Configuring Connections to Servers and Applications Overview This section describes how to create and e dit connections between the client and server .
22 Client for Mac intosh Administra tor’s Guide Y ou can change the following as pects of t he client connection: • The network pro tocol used to search for servers. See “Id entifying a Desktop or Applica tion to Conn ect to” on pag e 24. • The servers the client can connect to .
4 Configuring Conn ections to Servers and Applications 23 Creating a Basic Connection File T o create a connection file 1. In your clien t installati on folder , open Citrix ICA Cl ient Editor . The ICA Client Editor open s at the Network Connection pane.
24 Client for Mac intosh Administra tor’s Guide Identifying a Desktop or Application to Connect to Y ou need to tak e the followin g two steps to find the deskto p or applicatio n you want to use. 1. Identify a server that acts as the mast er browser .
4 Configuring Conn ections to Servers and Applications 25 only with servers run ning Presentation Server in interope rability mode. • SSL/TLS+HTTPS. The client commu nicates with t he server using the SSL/TLS prot ocol. This p rotocol is desc ribed in more detail in “Integrating the C lient with th e Secure Gateway or SSL Relay” on page 59.
26 Client for Mac intosh Administra tor’s Guide • If the default is set up for normal connections (t hat is, not usin g SSL/ TLS), the Network Protocol > Use Default check box is selected and the list o f protocols displ ays TCP/IP or TCP/IP+H TTP Choose the proto col you want to use to commun icate with the server from the drop-down list.
4 Configuring Conn ections to Servers and Applications 27 Configuring Business Recovery and Server Groups Business recovery pr ovides consisten t connections to published ap plications in the event of a mast er browser server disruption. Y ou can define up to three groups of servers: a p rimary and tw o backups.
28 Client for Mac intosh Administra tor’s Guide Mapping Client Devices The client supports clie nt device mapping for connecti ons to servers. Client device mapping allows a remote applica tion running on the server to access devices attached to the local client.
4 Configuring Conn ections to Servers and Applications 29 Wri te column, icons display each mapped drive that is enabled for use and what type of access users have to the driv e. Items that are no long er available do not display a folder icon. Icons that include a question mark indicate that a drive mapping has “query” permissions.
30 Client for Mac intosh Administra tor’s Guide 2. From the Connec tion Properties tab, choose T urn Drive Mapping Off for this Server . 3. Click Save . T o ensure that client dri ve mapping wo rks with filenames containing accented characters (for example, é), set the client DO S code page to 1252.
4 Configuring Conn ections to Servers and Applications 31 Macintosh serial ports do not pr ovide all the control sign al lines that are used by W indows applications. The DSR (Data Set Ready), DCD (De vice Carrier Detect), RI (Ring Indicator), an d R TS (Request T o Send) lines are not pr ovided.
32 Client for Mac intosh Administra tor’s Guide Note: Client audio mappin g is not availa ble when you conn ect to computers running Present ation Server for UNIX. Three diff erent audio quality settings are available. The higher the audio quality , the more bandwidth is requir ed to tran sfer the audio d ata.
4 Configuring Conn ections to Servers and Applications 33 Opening a File in a Specific Application Y ou can assign certain files and file type s t o specific applicat ions so that the appropriate pu blished app lication sta rts automatic ally when you open a fil e on your computer .
34 Client for Mac intosh Administra tor’s Guide Configuring the Client Client Drive Mapping For file type asso ciation to work , a file must be within a folder that c an be accessed through c lient drive mapp ing.
4 Configuring Conn ections to Servers and Applications 35 8. Click OK to co nfirm. T o remove or chan ge the association, choose the association to make the Remove and Change butt ons active and then click the relevant butt on. 9. Click Save to exit an d confirm the association yo u have just set up.
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5 Running Applications, Accessing Desktops, and W orking in Sessions Overview This section describ es how to use the client. T o pics in this section include: • Starting an ICA session • Configuri.
38 Client for Mac intosh Administra tor’s Guide • Open the cli ent. From the File menu, choose Open Connection and choose the connecti on file you wa nt to open. • Open the ICA Clien t Editor . From the File menu, choose Open and choose the connecti on file you wa nt to open.
5 Running Appli cations, Acce ssing Desk tops, and Work ing in Sessio ns 39 Printing Y ou can access printers connected to clie nt devices during an ICA session. When a server is configure d to allow client p rinter mapping, app lications running remotely on the serv er can print to an y printer that can be used from locall y running applicati ons.
40 Client for Mac intosh Administra tor’s Guide Reconnecting to Servers after a Disconnection Y ou can be disconnected from ICA session s because of unreliable netwo rks, highly variable network late ncy , or range limitati ons of wirele ss devices.
5 Running Appli cations, Acce ssing Desk tops, and Work ing in Sessio ns 41 Making Keystrokes with Macintosh Keyboards Remote sessions recognize most Macintosh keyboard combi nations for text inpu t, such as Option-G to inpu t the copyright symbo l ©.
42 Client for Mac intosh Administra tor’s Guide CTRL+character key Command–chara cter key (e.g. Comman d-C) Control–charac ter key (e.g. Cont rol-C) CTRL+special key Control–speci al key (e.g. Control -F4) Command–Contro l–special key (e.g.
5 Running Appli cations, Acce ssing Desk tops, and Work ing in Sessio ns 43 About Client Keyboard Support The client ha s two keyboard modes: Enhanced keyboard support, for extra options and easier ways to use special keys such as function keys in W indows applications, and S tanda r d keyboard support, as used by older client versions.
44 Client for Mac intosh Administra tor’s Guide Sta ndard keyboard mode also en ables the user to use the Keyboard menu to send function key s, send spec ial keys, and e nable all the keystrokes tha t can be used when they select Use Option-Escape for more Keys .
6 Configuring the User Interface Overview This section discusses the user interface settings yo u can configure to make connections work accord ing to personal ta ste and to ma ke them more e fficient.
46 Client for Mac intosh Administra tor’s Guide The maximum window size is determined by the server . • Choose the window color d epth to displa y . 4. Click Save . T o specify the window pr operties for a particular connection 1. In the ICA Cl ient Editor , open the connectio n file you wan t to edit.
6 Configuring the User Interface 47 T o display the menu bar and Dock only when the mouse is at the edge of the screen. Do one of t he following: • In the ICA Clien t Editor , choose Default Setting s > Connection Properties > Windows and Sounds and choose the Display the Macintosh Dock and menu bar automatically .
48 Client for Mac intosh Administra tor’s Guide • Option-T ab (t o cycle through open applicat ions—equivalent t o AL T+T AB on PC) • Option-Shift-T ab (to cycle throug h open applicat ions in.
6 Configuring the User Interface 49 There may be a conflic t if the remote appl i cation uses the same hotkeys as one of the hotk eys listed above. Note: When you connec t to a Japanese server , you may experience di ffi culty generating Japanese keystrokes using the keyb oard.
50 Client for Mac intosh Administra tor’s Guide Solving Japanese Keyboard Problems If you are using IME version 200 0 or later , the Kanji Bango hotk ey and the C aps Lock key may n ot work with th e default setting s.
7 Improving Performance Overview This section describes ways you can i mprove the performance of the client including: • Compressing da ta • Cachin g images • Reducin g display late ncy It also gives tips for improving performance over low-b andwidth conn ections.
52 Client for Mac intosh Administra tor’s Guide Important: Although yo u can configure d efault disk cach e settings, disk caching does not happ en unless you turn it on for a part icular connection file.
7 Improving Perform ance 53 Reducing Display Latency Over high latency connectio ns, you might experience significant d elays between the time when you type tex t at the ke yboard and when it is disp layed on the screen. Similarly , th ere may be a delay between clicking a mouse butt on and the screen displaying any vi sible feedback.
54 Client for Mac intosh Administra tor’s Guide Note: Y ou can override the selected Sp eedSc reen mode for the current session by using the Latency Redu ction hotkey .
7 Improving Perform ance 55 • Reduce the window size. Change the window size to the minimum size you can comfortably use. See “Window Properties” on page 45. • T urn client audio mapping off. If you do not need soun d, turn cl ient audio mapping of f.
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8 Integrating the Client with Security Solutions Overview This section describ es how you can i ntegrat e the cli ent with a range of security technologies , including pr oxy servers, firewal ls, and Secure Socke ts Layer/ T ransport Layer Security (SSL/TLS) base d systems.
58 Client for Mac intosh Administra tor’s Guide T o configure a default SOCK S or Secure Proxy Server 1. Do one of t he following: • From the ICA Client Edit or Options menu, choose Default Settings . •C l i c k Default Settings in the ICA Client Editor .
8 Integrati ng the Client with Securi ty Solutions 59 2. On the Making a Connection > Server Location pane, cl ick Fir ewalls . 3. Choose Use W eb browser pr oxy settings . 4. Click OK , then Save . Integrating the Client with the Secure Gateway or SSL Relay Y ou can integrate th e client with th e Citrix Secure Gateway or a n SSL Relay service.
60 Client for Mac intosh Administra tor’s Guide • From the ICA Client Edit or Options menu, choose Default Settings . •C l i c k Default Settings in the ICA Client Editor . 2. On the Making a Connection > Server Location pane, cl ick Fir ewalls to open the Fir ewalls Settings dialog box.
8 Integrati ng the Client with Securi ty Solutions 61 Presentation Server documentatio n and SSL Relay do cumentation fo r details. 2. Install th e equivalent root certific at e on th e client. See “Co nfiguring SSL/ TLS” on page 60 . 3. Configure a connection, or all connect ions, to connect to th e server using SSL/TLS.
62 Client for Mac intosh Administra tor’s Guide T o configure the default SSL/TLS settin gs 1. Do one of t he following: • From the ICA Client Edit or Options menu, choose Default Settings . •C l i c k Default Settings in the ICA Client Editor .
8 Integrati ng the Client with Securi ty Solutions 63 T o specify the alternate server ad dress setting for a connection file 1. In the ICA Client Edito r , open the connection file you want to ed it. 2. From the Security tab, clear th e Pr oxy > Use D efault check box.
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I NDEX Index A A4 paper 39 alert beep 47 alternate firewall address 62– 63 application configuring connection to 24 running remote 37–39 specifying properties 38 application properties 38 Applicat.
66 Client for Macin tosh Administ rator’s Guide default settings auto proxy server detectio n 58 business recovery ser ver group 27 disk caching 52 encryption 63 firewall alternate address 62–6 3 .
Index 67 K Kana 50 Kanji Bango 50 Kanji key 49 Katakana 48 Kerberos 23 keyboard 41 Japanese 48–49 layout 49 type 49 keychain 61 keys 41 Kotoeri 49 L LAN 32, 51, 53 latency, see SpeedScreen Latency R.
68 Client for Macin tosh Administ rator’s Guide SOCKS Proxy Server configuring default setting 58 specifying 58 sound, see client audio SpeedBrowse 16 SpeedScreen Latency Reduction described 53 disa.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Citrix Systems 10 è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Citrix Systems 10 - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Citrix Systems 10 imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Citrix Systems 10 ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Citrix Systems 10, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Citrix Systems 10.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Citrix Systems 10. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Citrix Systems 10 insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
