Manuale d’uso / di manutenzione del prodotto SPA9000 del fabbricante Cisco Systems
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Cis c o Small Busine s s Pro SP A9000 V oic e System V ersion 6. 1 S P A9000 V oice Sy st em, SP A400 Int ernet T elephon y Gat eway with 4 FX O por ts and S P A9 X X IP Phones ADMINISTR A TION GUIDE.
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Contents SP A9000 V oice System Administration Guide i About This Document ix Purpose ix Audience ix Firmware x Organization xi Document Conv ention s xii Finding Information in PDF Files xiii Chapter.
Contents SP A9000 V oice System Administration Guide ii Configuring Ba sic Settings 29 Setting Up the WAN Connection for the SPA9000 30 Setting the Date and Time 30 Configuring Daylight Saving Time 31.
Contents SP A9000 V oice System Administration Guide iii Configuring Line Interfac es on the SPA9000 58 Configuring a Line Interface for ITSP Service 58 Configuring a Line Interface for a SPA400 (PSTN.
Contents SP A9000 V oice System Administration Guide iv About Shared Line Appearances 98 Chapter 5: Administering the SP A400 and Voice Mail Service 102 Connecting to the SPA400 Administration Web Ser.
Contents SP A9000 V oice System Administration Guide v Chapter 7: Configuring the Auto Attendant 131 How the Auto Attendant Works 131 Working with the Auto Attendant Greetings 133 Using Pre-Recorded P.
Contents SP A9000 V oice System Administration Guide vi Using the SPA9000 with a Firewall or Router 168 SPA400 SIP-PSTN Gateway 169 SPA9000 Architecture 170 SIP-NAT Interoperation 172 Advanced Call Co.
Contents SP A9000 V oice System Administration Guide vii System page 200 SIP Page 202 Provisioning page 224 Regional page 224 FXS 1/2 page 241 Line 1/2/3/4 page 251 Appendix C: SPA400 Field Reference .
Contents SP A9000 V oice System Administration Guide viii Appendix E: Glossary 278 Appendix F: Acronyms 281.
Preface SP A9000 V oice System Administration Guide ix Ab out This D o cument The SP A9000 V oice Sy stem Administration Guide is int ended t o help V ARs and Ser vice Providers t o manage and configur e the SP A9000 V oice System. This pr eface provides helpful inf ormation about this guide and other resources that are a vailable to y ou.
Preface SP A9000 V oice System Administration Guide x • Syst em administrat ors or an yone who installs and administ ers the S P A9000 V oic e Syst em NOTE This guide does not provide the configurat ion inf orm ation r equired by spe cific ser vice providers.
Preface SP A9000 V oice System Administration Guide xi Organization The inf ormation in this guide is organized into the f ollowing chapt ers and appendic es : Chapter Descr i p ti o n Chapter 1 , “Getting Star t ed.
Preface SP A9000 V oice System Administration Guide xii Document Conventions The f ollowing table de scribes the t ypographic c on ventions that ar e used in this document . Appendix B, “S P A9000 Fi el d R efere nc e ” This appendix de scribes the fields on each page of the SP A9000 administration web s er ver .
Preface SP A9000 V oice System Administration Guide xiii Finding Information in PDF Files The SP A9000 V oice S yst em documents are published as PDF files. The PDF Find/ Sear ch tool withi n Adobe ® Rea der ® lets you find inf ormation quickly and easily online.
Preface SP A9000 V oice System Administration Guide xiv Finding Text in Multiple PDF Files The Sea r ch window lets you sear ch f o r t erms in multiple PDF files that are stor ed on your PC or local net work . The PDF files do not nee d t o be open. STEP 1 Star t Acro bat Prof es sional or Adobe Reader .
Preface SP A9000 V oice System Administration Guide xv STEP 4 When the Results appear , click + to open a f older , and then click an y link t o open the file where the search t e rms appear . F or mor e inf ormation ab out the F ind and Search functions, s ee the Adobe Acrobat online help.
1 SP A9000 V oice System Administration Guide 16 Get ting St ar te d This chapter intr oduces you to the SP A9000 V oic e Syst em by describing the components and presenting s everal deplo yment scenarios . NOTE This chapt er is es sential reading bef or e y ou begin in stalling the equipment or configuring the system.
Get ting Star ted In tr oduction t o the SP A9000 V oice Syst em SP A9000 V oice System Administration Guide 17 1 F igure 1 SP A 9000 V oic e System with the SP A9000 and SP A400 SP A9000 IP PBX The SP A9000 is an IP PBX that suppor ts up to 16 phones .
Get ting Star ted Deployment Sc enarios SP A9000 V oice System Administration Guide 18 1 The SP A9000 include s an Aut o Attendant ser vice that plays pr e-r ecorded voice mes sages to off er the caller a menu of choices and t o direct the call.
Get ting Star ted Deployment Sc enarios SP A9000 V oice System Administration Guide 19 1 PSTN Ac c es s and Lo c al V oic e Mail In this scenario, the customer r equires a r obust phone syst em but is not using V oIP ser vices .
Get ting Star ted Deployment Sc enarios SP A9000 V oice System Administration Guide 20 1 ITSP S er vic e Only In this scenario, a cust omer has no legacy tele phone numbers and either nee ds no voice mail at all or has voice mail hosted by the IT SP .
Get ting Star ted Deployment Sc enarios SP A9000 V oice System Administration Guide 21 1 ITSP S er vic e, PSTN Ac c es s and Lo c al V oic e Mail In this scenario, the customer wants t o us e IT SP s .
Get ting Star ted Deployment Sc enarios SP A9000 V oice System Administration Guide 22 1 ITSP S er vic e, PSTN and ISDN Ac c es s and Lo c al V oic e Mail In this scenario, the customer takes fu ll advantage of the SP A9000 V oic e Syst em solution.
Get ting Star ted Initial Ins talla tion, and Configur a tion SP A9000 V oice System Administration Guide 23 1 Initial Inst alla tion, and C onfigura tion Cisco strongly r ecommends that you use the S.
2 SP A9000 V oice System Administration Guide 24 B asic Administra tion of the SP A9000 This chapter intr o duces you to basic administrative task s using the S P A9000 administration web ser ver and the Int eractive V oice Response Unit . NOTE This administration guide d oes not c over the initial install ation and configur ation of the syst em.
B asic Administration of the SP A9000 Upgrading F irmw are f or the SP A9000 SP A9000 V oice Syst em Administration Guide 25 2 Up grading F irm war e for the SP A9000 As ne eded, you can download new firmwar e and then install it on the SP A9000. STEP 1 Download the latest S P A9000 firmwar e fr om the f ollowing URL : http ://tools.
B asic Administration of the SP A9000 Upgrading F irmw are f or the SP A9000 SP A9000 V oice Syst em Administration Guide 26 2 STEP 4 In the Con fi r m U pg ra de window , verify that the correct device inf ormation and pr oduct number app ear . Then click Upgrade .
B asic Administration of the SP A9000 Conne cti ng to the SP A9000 Administr a tion W eb S er ver SP A9000 V oice Syst em Administration Guide 27 2 C onne cting to the SP A9000 A dministra tion W eb S er ver T o c onnect to the administration web ser ver , per f orm the f ollowing steps.
B asic Administration of the SP A9000 Acc ess Levels SP A9000 V oice Syst em Administration Guide 28 2 • Unsubmitted change s ar e r etained when you move among the pages within the V oic e module or the Ro uter module. This f eature allows y ou to make changes on various pages within a modul e bef or e clicking Submit All Change s .
B asic Administration of the SP A9000 Setting Passwor ds f or User and Adminis tr a tor Accounts SP A9000 V oice Syst em Administration Guide 29 2 Y ou can switch fr om User acce ss to Administrator acces s by clicking the Ad m in Lo gin link .
B asic Administration of the SP A9000 Configuring Basic Settings SP A9000 V oice Syst em Administration Guide 30 2 • “Configuring Multicast Addressing and Group P aging,” on page 33 • “Colle.
B asic Administration of the SP A9000 Configuring Basic Settings SP A9000 V oice Syst em Administration Guide 31 2 NOTE Do not use the date/time settings on the V oice > Re gional page t o set your syst em time. STEP 1 Connect to the SP A9000 administration web ser ver , and cho ose Admin acc ess with Advanced s ettings .
B asic Administration of the SP A9000 Configuring Basic Settings SP A9000 V oice Syst em Administration Guide 32 2 Enter these values in the f ollowin g f ormat : <month>/ <day>/<we ekday> [/ HH[:mm[:ss ]]] • <month>: 1 - 12 (Januar y-Decemb er) • <day>: 1- 3 1 • <weekday> : Optional.
B asic Administration of the SP A9000 Configuring Basic Settings SP A9000 V oice Syst em Administration Guide 33 2 SP A9000 Ethernet Por t The SP A9000 Ethernet por t is us ed t o connect an administrative computer . T ypically , this por t is us ed only during init ial installation and configur ation.
B asic Administration of the SP A9000 Configuring Basic Settings SP A9000 V oice Syst em Administration Guide 34 2 Set ting the Multic ast Addre ss F or administration purposes , the S P A9000 ca n se.
B asic Administration of the SP A9000 Configuring Basic Settings SP A9000 V oice Syst em Administration Guide 35 2 STEP 5 Click Submit All Changes . STEP 6 Enter the same multicast address in the phone configuration s: a. Click the PBX St a tus link t o view a list of all phones.
B asic Administration of the SP A9000 Configuring Basic Settings SP A9000 V oice Syst em Administration Guide 36 2 STEP 4 Enter the corr ect multicast addres s in the Gro up P a ge Ad d re s s field. Voice ta b > SIP > PB X Parameter s se ction NOTE The def ault value is 224.
B asic Administration of the SP A9000 Configuring Basic Settings SP A9000 V oice Syst em Administration Guide 37 2 Pa r tners can download the S yslog Ser ver f or S P A Devices by going to Cisco Partner C entral, V oice & Conf er encing page, T e chnical Resources se ction.
B asic Administration of the SP A9000 Configuring Basic Settings SP A9000 V oice Syst em Administration Guide 38 2 • 1 -line: Identifie s the SIP mes sage t ype but doe s not include the mess age bo.
B asic Administration of the SP A9000 V iewing I n fo rma tion about the SP A9000 SP A9000 V oice Syst em Administration Guide 39 2 Viewing Informa tion about the SP A9000 The Router Status page provi.
B asic Administration of the SP A9000 Using the In ter ac tive V oic e Respons e Unit SP A9000 V oice Syst em Administration Guide 40 2 STEP 3 To v i e w t h e T elephone Configura tion page f or an y station, click the hyperlink in the IP Addres s c olumn.
B asic Administration of the SP A9000 Using the In ter ac tive V oic e Respons e Unit SP A9000 V oice Syst em Administration Guide 41 2 F or e xample, to enter the IP addr ess 191 . 168. 1 . 105 by k eypad, pr ess the fo l l o w i n g k e y s : 191 *168 *1 *105 .
B asic Administration of the SP A9000 Using the In ter ac tive V oic e Respons e Unit SP A9000 V oice Syst em Administration Guide 42 2 Set Static IP Addres s 111 Enter IP addr ess using numbers on the telephone ke y pad. Use the * (star) ke y when ent ering a decimal p oint .
B asic Administration of the SP A9000 Using the In ter ac tive V oic e Respons e Unit SP A9000 V oice Syst em Administration Guide 43 2 Check Firmwar e Ve r s i o n 150 None IVR announces the version of the firmwar e running on the SP A .
B asic Administration of the SP A9000 Using the In ter ac tive V oic e Respons e Unit SP A9000 V oice Syst em Administration Guide 44 2 Manage the Auto Atten dant Mes sage s 72255 Ent er the message number , followed by the pound key . Then en ter 1 to re co rd, 2 to re vi e w , 3 to review , or * to e xit .
B asic Administration of the SP A9000 Using the In ter ac tive V oic e Respons e Unit SP A9000 V oice Syst em Administration Guide 45 2 NOTE The it ems mark ed with “Requir es Password” o nly r equire a password if the Administrator password is set .
B asic Administration of the SP A9000 Using the In ter ac tive V oic e Respons e Unit SP A9000 V oice Syst em Administration Guide 46 2 • The final # k ey is not included in the passwor d value. • Sav ed settings take eff ect when the t elephone is hung-up, and if neces sar y , the SP A9000 automatically r eboots .
3 SP A9000 V oice Syst em Administration Guide 47 C onfiguring Y our System for ITSP In tero p erabilit y This chapter pr ovides configuration deta i ls to h el p yo u to en su re t ha t you r infrastructure pr operly suppor ts voice ser vic es .
Configuring Y our System for ITSP Interoperabilit y About the SP A9000 V oice Syst em and SIP SP A9000 V oice Syst em Administration Guide 48 3 Fi gure 1 S IP Reque sts and Re spons es for Internal Calls Likewise, SIP requests and response s ar e e x changed to suppor t outbound and inbound calls that are handled through the IT SP se r vice.
Configuring Y our System for ITSP Interoperabilit y Network Addr ess T r ansla tion (N A T ) and V oic e over IP ( V oIP) SP A9000 V oice Syst em Administration Guide 49 3 Net work Addre s s T ranslat.
Configuring Y our System for ITSP Interoperabilit y Network Addr ess T r ansla tion (N A T ) and V oic e over IP ( V oIP) SP A9000 V oice Syst em Administration Guide 50 3 Requirements: • Y ou must hav e an e xternal (publi c) IP addr ess that is static.
Configuring Y our System for ITSP Interoperabilit y Network Addr ess T r ansla tion (N A T ) and V oic e over IP ( V oIP) SP A9000 V oice Syst em Administration Guide 51 3 Voice tab > Line N > NA T Set tings STEP 6 Click Submit All Change s . NOTE Y ou also need to configure the fir ewall set tings on your rout er t o allow SIP traffic.
Configuring Y our System for ITSP Interoperabilit y Network Addr ess T r ansla tion (N A T ) and V oic e over IP ( V oIP) SP A9000 V oice Syst em Administration Guide 52 3 STEP 3 Scroll down t o the N.
Configuring Y our System for ITSP Interoperabilit y Network Addr ess T r ansla tion (N A T ) and V oic e over IP ( V oIP) SP A9000 V oice Syst em Administration Guide 53 3 STEP 6 Click Submit All Change s . NOTE Y ou also need to configure the fir ewall set tings on your rout er t o allow SIP traffic.
Configuring Y our System for ITSP Interoperabilit y Fi rew a ll s an d SI P SP A9000 V oice Syst em Administration Guide 54 3 STEP 4 T o c ollect inf ormation about the typ e of NA T your rout er is using, complet e the fo l l o w i n g t a s k s : a.
Configuring Y our System for ITSP Interoperabilit y Configuring SIP T imer V alue s SP A9000 V oice Syst em Administration Guide 55 3 C onfiguring SIP Timer V alue s The default timer values should be adequate in most circumstances .
4 SP A9000 V oice Syst em Administration Guide 56 C onfiguring Phone Line s and Calling Routing Be h a v i o r This chapter describe s man y f eatures that you can configur e on the SP A9000 t o ensur e smooth handlin g of all inbound and outbound calls, and ease of use.
Configuring Phone Lines and Calling Routing Behavior Configur ing SP A9000 FXS P or ts SP A9000 V oice Syst em Administration Guide 57 4 C onfiguring SP A9000 FXS Por t s The SP A9000 FXS p or ts can be used to connect analog phone s and f ax machines t o the SP A9000 V oice Syst em.
Configuring Phone Lines and Calling Routing Behavior Configuring Line I n terface s on the SP A9000 SP A9000 V oice Syst em Administration Guide 58 4 C onfiguring Line Inter f ac e s on the SP A9000 Y.
Configuring Phone Lines and Calling Routing Behavior Configuring Line I n terface s on the SP A9000 SP A9000 V oice Syst em Administration Guide 59 4 STEP 4 Enter the account inf ormation f or your IT.
Configuring Phone Lines and Calling Routing Behavior Configuring Line I n terface s on the SP A9000 SP A9000 V oice Syst em Administration Guide 60 4 STEP 6 T o verify the registration state, per f orm the f ollo wing tasks: • After the devices reboot , Click Voice tab > Inf o .
Configuring Phone Lines and Calling Routing Behavior Configuring Line I n terface s on the SP A9000 SP A9000 V oice Syst em Administration Guide 61 4 STEP 1 Star t Internet Explor er , and then ent er the IP addr es s of the SP A9000. Click Admin Lo g i n and then click Advance d .
Configuring Phone Lines and Calling Routing Behavior Configuring Line I n terface s on the SP A9000 SP A9000 V oice Syst em Administration Guide 62 4 STEP 5 Also in t he Prox y and Registratio n s ect.
Configuring Phone Lines and Calling Routing Behavior Configuring Line I n terface s on the SP A9000 SP A9000 V oice Syst em Administration Guide 63 4 SP A9000 Voice > Line STEP 8 Click Submit All Changes . The S P A9000 device reboots. NOTE Y ou need to configur e the SP A400 with the corresponding s ettings .
Configuring Phone Lines and Calling Routing Behavior Configuring Line I n terface s on the SP A9000 SP A9000 V oice Syst em Administration Guide 64 4 B andwidth Requirements and Call Cap acit y The available connection bandwidth de t ermines the maximum number of simultaneous calls that the system can suppor t with the appropriat e audio quality .
Configuring Phone Lines and Calling Routing Behavior Configuring Line I n terface s on the SP A9000 SP A9000 V oice Syst em Administration Guide 65 4 Set ting the Call Cap acit y Parameter Y ou can set the maximum total number of incoming and outgoing calls on each line interface.
Configuring Phone Lines and Calling Routing Behavior Configuring Dial Plans SP A9000 V oice Syst em Administration Guide 66 4 C onfiguring Dial Plans Dial plans determine how the digits ar e int erpr eted and transmitted. They also det ermine whether the dialed number is ac cepted or rej ected.
Configuring Phone Lines and Calling Routing Behavior Configuring Dial Plans SP A9000 V oice Syst em Administration Guide 67 4 Digit Se quence Fun c ti on 0 1 2 3 4 5 6 7 8 9 0 * # Enter an y of these characters t o r epr esent a ke y that the user must press on the phone ke ypad.
Configuring Phone Lines and Calling Routing Behavior Configuring Dial Plans SP A9000 V oice Syst em Administration Guide 68 4 Digit Se quenc e Example s The f ollowing e xamples show digit sequences that you can enter in a dial plan.
Configuring Phone Lines and Calling Routing Behavior Configuring Dial Plans SP A9000 V oice Syst em Administration Guide 69 4 • L ocal dialing with seven- digit number EX A MP L E: ( [1- 8]xx | 9, xxxxx xx | 9, <:1>[2-9 ]xxxxxxx xx | 8, <:1212>xxx xxxx | 9, 1 [2 -9] xxxxxxxxx | 9, 1 900 xxx xxxx ! | 9, 011xxx xxx.
Configuring Phone Lines and Calling Routing Behavior Configuring Dial Plans SP A9000 V oice Syst em Administration Guide 70 4 • Blocked number EX A MP L E: ( [1-8]xx | 9, xxxxx xx | 9, <:1>[2- 9]xxxxxx xxx | 8, <:1212 >xxxxxxx | 9, 1 [2-9] xxxxxx xxx | 9, 1 900 xxxxxx x ! | 9, 011xxx xxx.
Configuring Phone Lines and Calling Routing Behavior Configuring Dial Plans SP A9000 V oice Syst em Administration Guide 71 4 Ac cept ance and Transmission the Diale d Digits When a user dials a s eries of digits , each se quence in the dial plan is test ed as a pos sible match.
Configuring Phone Lines and Calling Routing Behavior Configuring Dial Plans SP A9000 V oice Syst em Administration Guide 72 4 Dial Plan Timer (O f f -Hook Timer) Y ou can think of the Dial Plan T imer as “ the off-hook timer .” This timer star ts counting when the phone goes of f hook .
Configuring Phone Lines and Calling Routing Behavior Configuring Dial Plans SP A9000 V oice Syst em Administration Guide 73 4 Interdigit Long Timer (Incomplete Entr y Timer) Y ou can think of this timer as the “incomplete entr y ” timer . This timer measures the inter val bet ween dialed digits.
Configuring Phone Lines and Calling Routing Behavior Configuring Dial Plans SP A9000 V oice Syst em Administration Guide 74 4 Syntax for the Inter digit Shor t Timer • SYNT A X 1 : S :s, ( di al plan ) Use this syntax to apply the new settin g to the enti re dial plan withi n the parentheses .
Configuring Phone Lines and Calling Routing Behavior Configuring Dial Plans SP A9000 V oice Syst em Administration Guide 75 4 STEP 3 Scroll down t o the PB X Phone Parameters section. SP A9000 Voice tab > SIP pa ge: PB X Phone Parameter s se ction STEP 4 Enter the digit sequences in the Dial Plan field.
Configuring Phone Lines and Calling Routing Behavior Configuring Dial Plans SP A9000 V oice Syst em Administration Guide 76 4 STEP 1 Star t Internet Explor er , and then ent er the IP addr es s of the SP A9000. Click Admin Lo g i n and then click Advance d .
Configuring Phone Lines and Calling Routing Behavior Configuring Dial Plans SP A9000 V oice Syst em Administration Guide 77 4 Entering the Line Interface Di al Plan This dial plan is used t o strip st eering digits fr om a dialed number bef ore it is transmitted out to the carrier .
Configuring Phone Lines and Calling Routing Behavior Managing the Line S election for Outbound Calls SP A9000 V oice Syst em Administration Guide 78 4 Managing the Line S ele c tion for Outbound Calls.
Configuring Phone Lines and Calling Routing Behavior Managing the Line S election for Outbound Calls SP A9000 V oice Syst em Administration Guide 79 4 C onfiguring a Call Routing Rule A Call Routing Rule is a special dial plan that sp ecifies the line s that can be used to transmit a dialed numb er .
Configuring Phone Lines and Calling Routing Behavior Managing the Line S election for Outbound Calls SP A9000 V oice Syst em Administration Guide 80 4 • Differ ent line int e rfac es f or U .S. , international, and 1 -800 numb ers EX A MP L E: ( <:L1,2> 9xx.
Configuring Phone Lines and Calling Routing Behavior Managing the Line S election for Outbound Calls SP A9000 V oice Syst em Administration Guide 81 4 • W ildcard charact ers EX A MP L E: (<:L1 &.
Configuring Phone Lines and Calling Routing Behavior Managing Caller ID Settings f or Outgoing Calls SP A9000 V oice Syst em Administration Guide 82 4 Managing Caller ID S et tings for Outgoing Calls .
Configuring Phone Lines and Calling Routing Behavior Call F orwarding Suppor t on SP A9000 SP A9000 V oice Syst em Administration Guide 83 4 SP A9000 supp orts the call f or war d scenarios listed in the f ollowing table.
Configuring Phone Lines and Calling Routing Behavior Call T rans f er Suppor t on SP A9000 SP A9000 V oice Syst em Administration Guide 84 4 Call T ransfer Supp or t on SP A9000 Y ou can configure the bridge mode f or call f or ward and call transf er .
Configuring Phone Lines and Calling Routing Behavior Managing Inbound Calls with the Con tact Lis t SP A9000 V oice Syst em Administration Guide 85 4 Managing Inb ound Calls with the C ontac t List Y .
Configuring Phone Lines and Calling Routing Behavior Managing Inbound Calls with the Con tact Lis t SP A9000 V oice Syst em Administration Guide 86 4 Example C ontact List Rule s The f ollowing e xamples show rules that y ou can ent er to rout e in coming calls.
Configuring Phone Lines and Calling Routing Behavior Managing Inbound Calls with the Con tact Lis t SP A9000 V oice Syst em Administration Guide 87 4 • Routing calls t o a station and f or warding unanswer ed calls to voice mail EX A MP L E 1 : 5300, cf wd=vm2530 0 An incoming call through this line int erface caus es station 5300 t o ring.
Configuring Phone Lines and Calling Routing Behavior Managing Inbound Calls with the Con tact Lis t SP A9000 V oice Syst em Administration Guide 88 4 EX AMPLE SIP Header 1 : INVITE si p:4089993 000@itsp 1.
Configuring Phone Lines and Calling Routing Behavior Managing Inbound Calls with the Con tact Lis t SP A9000 V oice Syst em Administration Guide 89 4 T able 1 DID-to-Ex tension Mapping Example Be awar e of the f ollowing factors: • Direct In war d Dialing r equires network suppor t f or SIP trunking DID .
Configuring Phone Lines and Calling Routing Behavior Managing Inbound Calls with the Con tact Lis t SP A9000 V oice Syst em Administration Guide 90 4 EX A MP L E : 4085555 550:aa|40 85555551 :+101|408.
Configuring Phone Lines and Calling Routing Behavior Managing Inbound Calls with the Con tact Lis t SP A9000 V oice Syst em Administration Guide 91 4 Entering a Contac t List Rule Use the f ollowing pr ocedure t o ent er a contact list rule.
Configuring Phone Lines and Calling Routing Behavior Managing Inboun d Calls with H unt Gr oups SP A9000 V oice Syst em Administration Guide 92 4 Managing Inb ound Calls with Hunt Groups A Hunt Gr oup is a gr oup of client stations that ar e tr eat ed as one extens ion f or the purpos e of managing inbound calls.
Configuring Phone Lines and Calling Routing Behavior Managing Inboun d Calls with H unt Gr oups SP A9000 V oice Syst em Administration Guide 93 4 Syntax for Hunt Rules • Glob al Hunt Rule (SIP page .
Configuring Phone Lines and Calling Routing Behavior Managing Inboun d Calls with H unt Gr oups SP A9000 V oice Syst em Administration Guide 94 4 - max: The maximum duration of the hunt , either in sec onds or cycles. When this limit is r eached, the call is reject ed or is f orwarded to the specified call f orward number ( see b elow).
Configuring Phone Lines and Calling Routing Behavior Managing Inboun d Calls with H unt Gr oups SP A9000 V oice Syst em Administration Guide 95 4 • Using wildcar d charact ers t o specify a range of.
Configuring Phone Lines and Calling Routing Behavior Managing Inboun d Calls with H unt Gr oups SP A9000 V oice Syst em Administration Guide 96 4 • Resuming fr om a pr evious hunt with call f or war.
Configuring Phone Lines and Calling Routing Behavior Managing Inboun d Calls with H unt Gr oups SP A9000 V oice Syst em Administration Guide 97 4 STEP 5 To v e r i f y t h e s e t t i n g s : • Glob.
Configuring Phone Lines and Calling Routing Behavior Managing Inboun d Calls with Shar ed Line App earance s SP A9000 V oice Syst em Administration Guide 98 4 Managing Inb ound Calls with Share d Line App e aranc e s A shar ed line appearance (S LA) allows multiple stations to shar e an e xtension number and to manage a call as a gr oup.
Configuring Phone Lines and Calling Routing Behavior Managing Inboun d Calls with Shar ed Line App earance s SP A9000 V oice Syst em Administration Guide 99 4 STEP 1 Star t Internet Explor er , and then ent er the IP addr es s of the SP A9000. Click Admin Lo g i n and then click Advance d .
Configuring Phone Lines and Calling Routing Behavior Managing Inboun d Calls with Shar ed Line App earance s SP A9000 V oice Syst em Administration Guide 100 4 SP A9x x T elephone Configuration > Ex t: Subs criber Inf ormation d.
Configuring Phone Lines and Calling Routing Behavior Managing Inboun d Calls with Shar ed Line App earance s SP A9000 V oice Syst em Administration Guide 101 4 STEP 5 If neede d, configure additional line ke ys f or the s ame SL A . STEP 6 Click Submit All Change s .
5 SP A9000 V oice Syst em Administration Guide 102 Administering the SP A400 and V oic e Mail S er vic e This chapter guides you thr ough the pr oces s of configuring and managing the SP A400 f or PS TN access and voice mail ser vice.
Administering the SP A400 and V oice Mail S er vice Conne cti ng to the SP A400 Administr a tion W eb S er ver SP A9000 V oice Syst em Administration Guide 103 5 C onne cting to the SP A400 A dministra tion W eb S er ver Y ou can manage a SP A400 by using the web-ba sed configuration utilit y .
Administering the SP A400 and V oice Mail S er vice Configuring the SP A400 Net work Connection SP A9000 V oice Syst em Administration Guide 104 5 C onfiguring the SP A400 Net work C onne ction The SP A400 be comes a DHCP client of any ser ver on the network .
Administering the SP A400 and V oice Mail S er vice Saving or Discarding Changes on the SP A400 SP A9000 V oice Syst em Administration Guide 105 5 Domain Name Ser ver (DNS) Addres s s ect ion: • Primar y DNS : Ent er the IP addr e ss of the primar y DNS ser ver .
Administering the SP A400 and V oice Mail S er vice Managing Ac ce ss to the SP A400 W eb -Bas ed C onfigur a tion Utilit y SP A9000 V oice Syst em Administration Guide 106 5 4. Sav e the configuration as W eb P age Complete. The curr ently displa yed page is sav ed.
Administering the SP A400 and V oice Mail S er vice Upgrading the F irmw ar e for the SP A400 SP A9000 V oice Syst em Administration Guide 107 5 d. When the Reb oo t OK . Go to S etup page ? mess age appears , click OK and wait f o r 60 seconds (the time requir ed f o r the SP A9000 to r e-register with SP A400).
Administering the SP A400 and V oice Mail S er vice Co nfigur ing a SP A 400 to Interop era te wit h th e SP A 900 0 SP A9000 V oice Syst em Administration Guide 108 5 STEP 7 When the confirmation mes sage appears , click OK .
Administering the SP A400 and V oice Mail S er vice Co nfigur ing a SP A 400 to Interop era te wit h th e SP A 900 0 SP A9000 V oice Syst em Administration Guide 109 5 TIP If you install multiple SP A400 units , k eep track of the MAC address es to ensur e that you know which device you are configuring.
Administering the SP A400 and V oice Mail S er vice Co nfigur ing a SP A 400 to Interop era te wit h th e SP A 900 0 SP A9000 V oice Syst em Administration Guide 110 5 • L ea ve the Sessi on T i m e r fields at the default values: Enable d with 0 sec onds in both Refresh T ime fields .
Administering the SP A400 and V oice Mail S er vice Configuring a SP A400 f or PS TN Acc ess SP A9000 V oice Syst em Administration Guide 111 5 line. The call is dir ected acc or ding to the Contact List .
Administering the SP A400 and V oice Mail S er vice Configuring a SP A400 f or V oic e Mail Ser vic e SP A9000 V oice Syst em Administration Guide 112 5 C onfiguring a SP A400 for V oic e Mail S er vic e The SP A400 includes a US B adapter with an integrat ed voice mail application f or the users and e xtensions that are configured on the SP A9000.
Administering the SP A400 and V oice Mail S er vice Configuring a SP A400 f or V oic e Mail Ser vic e SP A9000 V oice Syst em Administration Guide 113 5 C onfiguring Loc al V oic e Mail S er vic e on a SP A400 Y ou need to configur e the voice mail ser ver and set up the v oice mail box es f or the users.
Administering the SP A400 and V oice Mail S er vice Configuring a SP A400 f or V oic e Mail Ser vic e SP A9000 V oice Syst em Administration Guide 114 5 • Mailb ox depo sit number : 900 The SP A9000 use s the deposit number to deposit voice mail on the voice mail ser ver .
Administering the SP A400 and V oice Mail S er vice Configuring a SP A400 f or V oic e Mail Ser vic e SP A9000 V oice Syst em Administration Guide 115 5 NOTE Lat er you configur e each client stat ion f or v oice mail ac ce ss to the mail box es that you creat e on this page.
Administering the SP A400 and V oice Mail S er vice Configuring a SP A400 f or V oic e Mail Ser vic e SP A9000 V oice Syst em Administration Guide 116 5 STEP 9 Continue to the ne xt procedure, “Setting Up V oice Mail on Each Station,” on page 116 .
Administering the SP A400 and V oice Mail S er vice Configuring a SP A400 f or V oic e Mail Ser vic e SP A9000 V oice Syst em Administration Guide 117 5 STEP 4 T o as sign a station name, complete the f ollowing steps: a. Click the Pho ne tab. b. In the General section, type a name in the Sta tio n N am e field.
Administering the SP A400 and V oice Mail S er vice Configuring a SP A400 f or V oic e Mail Ser vic e SP A9000 V oice Syst em Administration Guide 118 5 STEP 6 Click Submit All Changes . The phone reboots . STEP 7 Clos e the br owser window f or this station.
Administering the SP A400 and V oice Mail S er vice Configuring a SP A400 f or V oic e Mail Ser vic e SP A9000 V oice Syst em Administration Guide 119 5 SP A9000 Voice > Line : Prox y and Registration • Vo i c e M a i l : Press the Message but ton.
Administering the SP A400 and V oice Mail S er vice Configuring a SP A400 f or V oic e Mail Ser vic e SP A9000 V oice Syst em Administration Guide 120 5 STEP 3 Scroll down t o the Au to At ten da n t Pa ra m ete rs secti on. STEP 4 Edi t th e AA Dial Plan 1 string t o include a co de f or the voice mail s er ver , as descr ibed b elow .
Administering the SP A400 and V oice Mail S er vice Managing the V oice Mail Me ssage s on the USB Key SP A9000 V oice Syst em Administration Guide 121 5 Managing the V oic e Mail Me s s age s on the USB K ey T o de le t e un ne eded v oi ce ma il messa ge s o n t he USB k e y , r e f er t o the p r oced ur e belo w .
Administering the SP A400 and V oice Mail S er vice Enabling Debugging on the SP A400 SP A9000 V oice Syst em Administration Guide 122 5 Enabling D ebugging on the SP A400 If you ar e in v estigating issues , you can collect system logs and debug inf ormation f o r the SP A400.
Administering the SP A400 and V oice Mail S er vice Enabling Debugging on the SP A400 SP A9000 V oice Syst em Administration Guide 123 5 SP A400 Event L o gs STEP 4 Click Sa ve S e tti n gs . NOTE As a be st practice, enable log ging only when needed , and disable logging when you finish the in vestigation.
Administering the SP A400 and V oice Mail S er vice Enabling Debugging on the SP A400 SP A9000 V oice Syst em Administration Guide 124 5 SP A400 Set up > Basic S etup STEP 7 Star t a command prompt on the PC, an d run the system logging soft war e.
6 SP A9000 V oice Syst em Administration Guide 125 C onfiguring Music on Hold This chapter e xplains how t o configure Musi c on Hold using either a music file or streaming audio.
Confi guring Music on Hold Using the Internal Music Source for Music On Hold SP A9000 V oice Syst em Administration Guide 126 6 STEP 2 Star t Internet Explor er , and then ent er the IP addr es s of the t elephone. The T e lephone Configuration page appears in a separate br owser window .
Confi guring Music on Hold Configuring a Str eaming Audio Ser ver SP A9000 V oice Syst em Administration Guide 127 6 • path: The location and name of a music file in the correct f ormat • F or e xample, if the comput er local IP addr es s is 192. 168.
Confi guring Music on Hold Configuring a Str eaming Audio Ser ver SP A9000 V oice Syst em Administration Guide 128 6 After you complete the r equired configurat ion, the FXS por t is ready t o str eam audio.
Confi guring Music on Hold Configuring a Str eaming Audio Ser ver SP A9000 V oice Syst em Administration Guide 129 6 C onfiguring the Str eaming Audio S er ver Use the f ollowing pr oce dur e t o configure an SAS with an external music source.
Confi guring Music on Hold Configuring a Str eaming Audio Ser ver SP A9000 V oice Syst em Administration Guide 130 6 g. Clos e the window f or the T elephone Configuration page.
7 SP A9000 V oice Syst em Administration Guide 131 C onfiguring the Auto A t tendant This chapter describe s how t o configur e the SP A9000 V oice Syst em A ut o Atte ndant (A A) by using the IVR and XML scripting.
Configuring the Auto Attendant How the A uto At tend ant W orks SP A9000 V oice Syst em Administration Guide 132 7 The Auto A ttendant relies upon the f ollowing c omponen ts: • Contact List . When a call comes in, the S P A9000 dir ects the call acc or ding to the entries in the C ontact List f or the line interface.
Configuring the Auto Attendant W orking with the Auto Attendan t Gr eetings SP A9000 V oice Syst em Administration Guide 133 7 W orking with the Auto A t tendant Gr e etings This secti on pr ovided inf ormation about adding, and e diting the Aut o A ttendant gr eetings .
Configuring the Auto Attendant W orking with the Auto Attendan t Gr eetings SP A9000 V oice Syst em Administration Guide 134 7 Re cording an Auto Attendant Prompt F ollow this pr ocedure t o overwrite an e x isting r ecording or t o add a new re c o rdi n g.
Configuring the Auto Attendant W orking with the Auto Attendan t Gr eetings SP A9000 V oice Syst em Administration Guide 135 7 Example Pro mpts In this example, the business will hav e differ ent Auto A ttendant Scripts f or dif f er ent times of day .
Configuring the Auto Attendant W orking with the Auto Attendan t Gr eetings SP A9000 V oice Syst em Administration Guide 136 7 Using the IVR Prompts to Change Re c ordings The IVR prompts guides you thr ough the pr oce ss of recording, erasing, and changing greetings.
Configuring the Auto Attendant W orking with the Auto Attendan t Gr eetings SP A9000 V oice Syst em Administration Guide 137 7 D ownloading Prompts Y ou can download customiz ed prompt files fr om a TFTP /HT TP /HTTPS s er ver . These fil es must be enc oded in G.
Configuring the Auto Attendant Writin g an Au to Atten dant S cri pt SP A9000 V oice Syst em Administration Guide 138 7 STEP 5 Click Submit All Change s . Writing an Auto A t tendant Script The SP A9000 A A allows us ers t o define the A A instructions using XML s cript .
Configuring the Auto Attendant Writin g an Au to Atten dant S cri pt SP A9000 V oice Syst em Administration Guide 139 7 <audio sr c=”prompt 1” bargein=”T ”/> The Aut o A ttendant pla ys Prompt 1 , using the default recording: If you kno w your par t y ’s ex tension, you may en ter it now .
Configuring the Auto Attendant Writin g an Au to Atten dant S cri pt SP A9000 V oice Syst em Administration Guide 140 7 Example 2: Routing Calls with a D epar tmental Sub -Menu In this e xample, the busines s wants t o e xpedite the handling of sales calls .
Configuring the Auto Attendant Writin g an Au to Atten dant S cri pt SP A9000 V oice Syst em Administration Guide 141 7 <match> <case input =”1”> <goto n ext=”SALE S”/> </.
Configuring the Auto Attendant Writin g an Au to Atten dant S cri pt SP A9000 V oice Syst em Administration Guide 142 7 Elemen ts of XML S cripting Grammar This section include s the f ollowing topics.
Configuring the Auto Attendant Writin g an Au to Atten dant S cri pt SP A9000 V oice Syst em Administration Guide 143 7 TIP Generally , enter an audio instruction as the first element in the script . In a <f orm> dialog, if <audio> dialo g is not been defi n ed, the Aut o A ttendant does not play a pr ompt .
Configuring the Auto Attendant Writin g an Au to Atten dant S cri pt SP A9000 V oice Syst em Administration Guide 144 7 Either the audio or the action instruction can be empty . If both ar e empty , the Aut o Att endant doe s nothing and waits f or user input .
Configuring the Auto Attendant Writin g an Au to Atten dant S cri pt SP A9000 V oice Syst em Administration Guide 145 7 Auto A t tendant XML Instructions S et The complete set of XML instructions f or.
Configuring the Auto Attendant Writin g an Au to Atten dant S cri pt SP A9000 V oice Syst em Administration Guide 146 7 ma tch Up o n a matc h b e t we en th e u se r input and the dial plan, the Auto Attendant transf ers to the corresponding <case> and ex ecute the corresponding audio and/ or action instructions.
Configuring the Auto Attendant Writin g an Au to Atten dant S cri pt SP A9000 V oice Syst em Administration Guide 147 7 Entering an Auto A ttendant S cript TIP T o get started, you may want t o copy the default script from the Voic e > S I P page, Auto At tendant Parameter s sectio n, AA S c r i p t 1 field.
Configuring the Auto Attendant Configuring the DayT ime, NightT ime and Weekend/Holiday Aut o A ttendants SP A9000 V oice Syst em Administration Guide 148 7 C onfiguring the Da yTime, NightTime and W .
Configuring the Auto Attendant Configuring the DayT ime, NightT ime and Weekend/Holiday Aut o A ttendants SP A9000 V oice Syst em Administration Guide 149 7 STEP 5 T o set up the NightT ime Auto A ttendant , complete the f ollowing tasks: • Ni gh tT i m e A A : Choo se ye s from the dro p-down list .
Configuring the Auto Attendant Configuring Dial Plans f or the Aut o Attendan t SP A9000 V oice Syst em Administration Guide 150 7 STEP 7 Click Submit All Change s .
8 SP A9000 V oice Syst em Administration Guide 151 Lo c aliza tion This chapter e xplains how t o localiz e your SP A9000 V oic e Syst em with the language files , t ones , and ring patterns f or your region.
Lo caliz a tion Localizing the SP A9000 Auto Attendan t Pr omp ts SP A9000 V oice Syst em Administration Guide 152 8 The set of files include s the f ollowing t ypes of prompts: • Prompt 1 : Greets .
Lo caliz a tion Localizing the SP A9000 Auto Attendan t Pr omp ts SP A9000 V oice Syst em Administration Guide 153 8 file pa th name}; ][p7={pr ompt7 fil e path name};] [p8={prom pt8 file path nam e};][p9= {prompt 9 file path na me};][p10 ={prompt 10 file p ath name };] • scheme: Enter one of the f ollowing values: tftp , http , or https .
Lo caliz a tion Local T ime C onf igura tion SP A9000 V oice Syst em Administration Guide 154 8 Lo c al Time C onfigura tion Y ou will nee d t o localize the dat e, time, and da ylight saving time rule. See “Setting the Date and T ime,” on pag e 30 and “Config uring Da ylight Sa ving T ime,” on page 31 .
Lo caliz a tion Configuring the SP A9000 and S P A9 xx Call Progress T ones SP A9000 V oice Syst em Administration Guide 155 8 STEP 2 L ocalize the t ones f o r the phones: a. Click the PBX Status link . b. F ind the phone that you want t o configur e, and then click the hyperlink in the IP Addres s column.
Lo caliz a tion Configuring the SP A9000 and S P A9 xx Call Progress T ones SP A9000 V oice Syst em Administration Guide 156 8 Ring B ack T one 425@- 10 ;*( 1 / 4/ 1 ) Busy T one 425@- 10 ;10 (0 .25/0.25/ 1 ) Call Waiting T o ne 425@-20;30 (0.2/0 .2/ 1 , 0 .
Lo caliz a tion Configuring the SP A9000 and S P A9 xx Call Progress T ones SP A9000 V oice Syst em Administration Guide 157 8 Prompt T o ne 425@- 19,620@- 19;*(*/0/ 1+2) Reorder T one 425@- 10 ;*(0 .25/0.25/ 1 ) Off Hoo k W arn i ng T one 425@- 10;*(.
Lo caliz a tion Configuring the SP A9000 and S P A9 xx Call Progress T ones SP A9000 V oice Syst em Administration Guide 158 8 Nor way Dial T one 425@- 10 ;*(*/0/ 1) Outside Dial T one 425@- 16;10 (*/0/ 1) Prompt T o ne 425@- 19,620@- 19;*(*/0/ 1+2) Reorder T one 425@- 10 ;*(0 .
Lo caliz a tion Configuring the SP A9000 and S P A9 xx Call Progress T ones SP A9000 V oice Syst em Administration Guide 159 8 Busy T one 425@- 10 ;10 (.2/.2/ 1 ) Call Waiting T o ne 425@-20;30 (. 175/. 175/ 1 ,. 175/3.5/ 1 ) Con f i r m T one 425@- 16;1 (.
Lo caliz a tion Localizing the SP A400 V oice Mail Pr omp ts SP A9000 V oice Syst em Administration Guide 160 8 Lo c alizing the SP A400 V oic e Mail Prompts By default, the voice mail syst em is co nfigured f or the English language.
Lo caliz a tion Localizing the SP A400 Call Dis conne ct T one s SP A9000 V oice Syst em Administration Guide 161 8 e. If desired, make a backup copy of the existing so u n d s f older . NOTE Y ou ar e not ov erwriting any user mes sage files in this procedure.
Lo caliz a tion Localizing the SP A400 Call Dis conne ct T one s SP A9000 V oice Syst em Administration Guide 162 8 STEP 1 Star t Internet Explor er , ent er the IP addr e ss of the S P A400 , and log on.
Lo caliz a tion Localizing the SP A400 Caller ID Metho d SP A9000 V oice Syst em Administration Guide 163 8 STEP 4 Click Sav e Setti ng s . STEP 5 On the menu, click Set up > V oice . STEP 6 Scroll down t o the Te a r D o w n F X O P o r t field, and ent er 0 .
Lo caliz a tion Localizing the SP A400 Caller ID Metho d SP A9000 V oice Syst em Administration Guide 164 8 NOTE In the United Kingdom, choose UK BT or UK CCA . In the r est of Eur ope, choos e E uropean (FSK) . STEP 4 Click Sav e Setti ng s . STEP 5 T o restar t the S P A400 , complete the f ollowing tasks: a.
A SP A9000 V oice Syst em Administration Guide 165 Advanc e d T opic s in SP A9000 A dministra tion This appendix provides mor e detailed technical info rmation f or administrators who want t o understand how the SP A9000 V oice Syst em works.
Advance d T opics in SP A9000 A dministra tion T e chnology Backgr ound SP A9000 V oice Syst em Administration Guide 166 A S es sion Initiation Protoc ol The SP A9000 V oice System is implement ed using open standar ds, such as Ses sion Initiation Prot o col (S IP), allowing inter operation with all IT SPs supp orting SIP .
Advance d T opics in SP A9000 A dministra tion T e chnology Backgr ound SP A9000 V oice Syst em Administration Guide 167 A Figur e 2 SP A9000 as a SIP Proxy When a user picks up the handset in an S P A9000 V oic e Syst em, the SP A9000 collects DTMF digits fr om a t oucht one analog t elephone or the locally c onnected SP A900 S eries IP phones .
Advance d T opics in SP A9000 A dministra tion T e chnology Backgr ound SP A9000 V oice Syst em Administration Guide 168 A T o enable the media pr o x y , go t o the Voi c e > S IP page, PB X Parameter s sect ion , and set the Force M edia Prox y p ar am ete r to Tr ue .
Advance d T opics in SP A9000 A dministra tion T e chnology Backgr ound SP A9000 V oice Syst em Administration Guide 169 A SP A400 SIP -PSTN Gatewa y When a local user on the SP A9000 net work initiat.
Advance d T opics in SP A9000 A dministra tion SP A9000 Ar chitect ur e SP A9000 V oice Syst em Administration Guide 170 A SP A9000 Architec ture This section de scribes the ba sic ar chit ect ure, function, and configuration options f o r the SP A9000.
Advance d T opics in SP A9000 A dministra tion SP A9000 Ar chitect ur e SP A9000 V oice Syst em Administration Guide 171 A Architectural C omponent Fun c ti on SIP pro x y and Registrar ser ver Accepts registration from client stations and pro xies SIP me ss ages .
Advance d T opics in SP A9000 A dministra tion SIP -NA T I nt eroper a tion SP A9000 V oice Syst em Administration Guide 172 A SIP -NA T In teroperation If the SP A9000 is b ehind the NA T devic e, the privat e IP addr es s of the SP A9000 is not usable f or communications with t he SIP entitie s outside the private network .
Advance d T opics in SP A9000 A dministra tion Advanc ed Call C ontr ol and Routing SP A9000 V oice Syst em Administration Guide 173 A Advanc e d Call C ontr ol and Routing • “Configuring V ertica.
Advance d T opics in SP A9000 A dministra tion Advanc ed Call C ontr ol and Routing SP A9000 V oice Syst em Administration Guide 174 A SP A9000 V oice > Regional: V ertical Ser vice Activ ation Codes , Announcement Codes STEP 4 E di t t h e cod es, a s need ed.
Advance d T opics in SP A9000 A dministra tion Advanc ed Call C ontr ol and Routing SP A9000 V oice Syst em Administration Guide 175 A Managing the Outb ound Call Routing Group s Ev er y station belongs to an outbound call r outing gr oup.
Advance d T opics in SP A9000 A dministra tion Advanc ed Call C ontr ol and Routing SP A9000 V oice Syst em Administration Guide 176 A Call Routing Group Line Pr eference After you cr eat e a gr oup, y ou must ent er a list of lines , in the pre f erred order .
Advance d T opics in SP A9000 A dministra tion Advanc ed Call C ontr ol and Routing SP A9000 V oice Syst em Administration Guide 177 A STEP 5 In the Gr ou p 1 Li n e field, or other desir ed Group Line field, ent er the line int er faces in the order of pr efer e nce.
Advance d T opics in SP A9000 A dministra tion Advance d T opics for SP A400 V oic e Mail Ser vic e SP A9000 V oice Syst em Administration Guide 178 A STEP 4 E di t t h e cod es, a s need ed.
Advance d T opics in SP A9000 A dministra tion Advance d T opics for SP A400 V oic e Mail Ser vic e SP A9000 V oice Syst em Administration Guide 179 A How V oic em ail W ork s When a user checks voicemail from a client station, the SP A9000 sends an INVITE on its behalf to the configur ed <Mailbox Manage URL>.
Advance d T opics in SP A9000 A dministra tion Advance d T opics for SP A400 V oic e Mail Ser vic e SP A9000 V oice Syst em Administration Guide 180 A Che cking V oic email from an Ex ternal Numb er The Int ernet voicemail ser vice provider (IVMSP) may ha ve an external number f or their subscrib ers t o call t o check /manage their mailboxes.
Advance d T opics in SP A9000 A dministra tion Advance d T opics for SP A400 V oic e Mail Ser vic e SP A9000 V oice Syst em Administration Guide 181 A In the last e xample, the caller is dir ect ed t o deposit voicemail in the mailbo x ID 7675 on the voicemail account 37683101 .
Advance d T opics in SP A9000 A dministra tion Advance d T opics for SP A400 V oic e Mail Ser vic e SP A9000 V oice Syst em Administration Guide 182 A Sub scribing to V oicem ail Notific a tion The SP A9000 sends a one-time S UB SCRIBE f or the mess age-summar y event package f or each line with a valid <Mailbo x Subscrib e URL>.
Advance d T opics in SP A9000 A dministra tion Remo te Pr ovisioning F ea tures SP A9000 V oice Syst em Administration Guide 183 A Remote Provisioning Featur e s The SP A9000 provides f or secure pr ovisioning and remot e upgrade.
Advance d T opics in SP A9000 A dministra tion Remo te Pr ovisioning F ea tures SP A9000 V oice Syst em Administration Guide 184 A Ref er to the SP A9 0 0 0 V oic e Sys t e m SP A P r o vi s io n i n g G ui de fo r f u r t h e r d e t a i l s .
Advance d T opics in SP A9000 A dministra tion Remo te Pr ovisioning F ea tures SP A9000 V oice Syst em Administration Guide 185 A Fi gure 5 Unprovisioned Client Sta tion Acquiring a Configuration Pr ofile T o add a new IP phone t o the SP A9000, conne ct the IP phone t o the QoS switch t o which the SP A9000 is c onnected and power on the unit .
Advance d T opics in SP A9000 A dministra tion Remo te Pr ovisioning F ea tures SP A9000 V oice Syst em Administration Guide 186 A <flat-prof ile> <Resync _Periodic >1</Resy nc_Period ic> <Profil e_Rule>tf tp://spa -9000-ip- address: 69/cfg/ init_$M A.
Advance d T opics in SP A9000 A dministra tion Remo te Pr ovisioning F ea tures SP A9000 V oice Syst em Administration Guide 187 A The f ollowing table lists the variables use d in these XML file s. T able 1 V ari ables Us ed in XML Configuration Fi les Client stations download spa$PS N.
Advance d T opics in SP A9000 A dministra tion Remo te Pr ovisioning F ea tures SP A9000 V oice Syst em Administration Guide 188 A Client Registration All client stations ser ved by the S P A9000 must r egister t o the SP A9000, which does not al low a station t o mak e calls unles s it is regist ered.
Advance d T opics in SP A9000 A dministra tion Remo te Pr ovisioning F ea tures SP A9000 V oice Syst em Administration Guide 189 A The 200 r eply sent by the S P A9000 t o the client station RE GIS TER r equest includes a D A TE header that the client st ation can use t o synchr onize with its local r eal-time clock .
Advance d T opics in SP A9000 A dministra tion Remo te Pr ovisioning F ea tures SP A9000 V oice Syst em Administration Guide 190 A spa.bin is assumed, as in the f ollowing e xample: http:// 192.
B SP A9000 V oice Syst em Administration Guide 191 SP A9000 F ield Re fe renc e This appendix de scribes the fields on each page of the S P A9000 administration web ser ver .
SP A9000 Field Reference Rou te r T a b SP A9000 V oice Syst em Administration Guide 192 B Router tab > Status page > Product Information se ction Router tab > Status page > System St a tu.
SP A9000 Field Reference Rou te r T a b SP A9000 V oice Syst em Administration Guide 193 B Router tab > W an S etup page Y ou can use the Wa n S e t u p page t o ent er the W AN conne ction set tings.
SP A9000 Field Reference Rou te r T a b SP A9000 V oice Syst em Administration Guide 194 B Router tab > W an Setup p age > Static IP Set tings s ec tion Router tab > W an Setup p age > PPP.
SP A9000 Field Reference Rou te r T a b SP A9000 V oice Syst em Administration Guide 195 B Router tab > W an Setup p age > MA C Clone Set tings s e ction Router tab > W an Setup p age > Re.
SP A9000 Field Reference Rou te r T a b SP A9000 V oice Syst em Administration Guide 196 B Router tab > W an Setup p age > QO S Set tings se ction Router tab > W an Setup p age > VL AN S e.
SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 197 B V oic e t ab After you click the V oice tab, you can use the f ollowing pages: • “Inf o page,” on page .
SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 198 B Voi c e t ab > In fo p a ge > System St a tus se ction Voi c e t ab > In fo p a ge > FXS 1 /2 Sta.
SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 199 B Voi c e t ab > In fo p a ge > Line 1 /2/3/ 4 St a tus se ction Ca ll 1 /2 Decod er Codec used f or d ec.
SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 200 B Voi c e t ab > In fo p a ge > Auto Attendant Prompt Status se ction Voi c e t ab > In fo p a ge >.
SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 201 B Voice tab > System pa ge > System C onfigurat ion se ction Voice tab > System pa ge > Misc ellane.
SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 202 B Voi c e t ab > SIP Page Y ou can use the SIP page t o ent er man y settings that ar e important f or the proper functioning of SIP on your S P A9000.
SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 203 B SIP S er ver Name Ser ver header used in responses to inbound responses . Def a u lt: $VERSION SIP Reg Us er Agent Name User -Agent name t o be used in a REGISTER r equest .
SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 204 B Voi c e t ab > S I P p a ge SIP Timer V a lues (s e c) se ction RFC 2543 Call Hold If s et t o yes, unit will include c=0 .0 .0 .0 syntax in SDP when sending a S IP r e-INVITE to the peer to hold the call.
SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 205 B SIP T imer H RF C 3261 time-out value f or ACK receipt , which can range from 0 t o 64 sec onds. Def a u lt: 32 SIP T imer D RFC 3 261 wait time f or respons e r etransmits, which can range from 0 to 64 seconds .
SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 206 B Voi c e t ab > S I P p a ge Resp ons e Status Co de Handling se ction The RSC handling define s the behavior of the user audio t ones played under specific c onditions signaled by the network , such as conge stion, queuing, et c.
SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 207 B Voi c e t ab > S I P p a ge RTP Parameters s e ction The RTP paramet ers define the specification of the RTP audio packets. The mo st impor tant parameter is the RTP P ack et size (time) which defines the int er val of transmission of the RTP packets.
SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 208 B Voi c e t ab > S I P p a ge SDP Pa yload Typ e s se ction The SDP Pa yload typ es defines the naming/numbering conventions f or the audio codec s used by the S P A9000 when co mmunicati ng with the ITSP network .
SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 209 B • Dynamic Payloads: The configured dynamic payloads are used for outbound calls only wher e the SP A9000 presents the S DP offer . F or inbound calls with a SDP of f er , the SP A9000 f ollows the caller dynamic pa yload t ype assignments .
SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 210 B Voi c e t ab > S I P p a ge NA T Supp or t Parameters s ec tion G 726r 24 Codec Name G.726-24 c odec name used in S DP . Def a u lt: G.726-24 G 726r32 Co dec Name G.
SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 211 B Inser t VIA rpor t Ins er ts the rport parameter into the VIA header of S IP re sp o ns e s i f t he re ce iv ed - fro m I P a nd VI A s e nt- by IP va lu e s diff er .
SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 212 B Voi c e t ab > S I P p a ge PBX Parameters se ction EX T RTP Por t Min Ex t ernal por t mapping number of the RTP Port Min.
SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 213 B F or ce Media Pro x y For ces external client stations to use the SP A9000 Media Pro x y when ex changing RTP traffic with external peers . Linksys recommends using a relatively small value, such as 60 or 120.
SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 214 B Call Routing Rule Spec ial dial plan that determines whic h line interface s can be used f or an e xternal outbound call r equest from client station base d solely on the target public number .
SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 215 B Group 1 /2/3/ 4 Line Order ed comma-separated list of line interface s. The SP A9000 at t empts to mak e e xternal calls f or gr oup members in the or der in which the lines are list ed.
SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 216 B Voi c e t ab > S I P p a ge Internal Music S ource Parameters s e ction Inter nal Music UR L URL from which t o download a musi c file t o be used by the parking lot .
SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 217 B Internal Music Script Script that t ells the SP A9000 how to play the downloaded music file, in the f ormat [.
SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 218 B Voi c e t ab > S I P p a ge Auto Attendant Parameters s ec tion A A Dial Plan 1 Dial Plan 1 t o be used in an A A s cript . Example: <dialplan src=d p 1 />.
SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 219 B DayT ime Answer D ela y Number of seconds b ef ore the A A answers when op erating in the da y time mode. Def a u lt: 12 Nighttime A A T o enable the nighttime Auto-A ttendant , select yes .
SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 220 B A A Pref err ed Code c Selects which c odec is the pref erred choice to play A A prompts. Choices are {G 711 u, G 711 a, L ow Bit Rat e}. L ow Bit Rate ref ers to the selected <A A LBR Co dec>.
SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 221 B A A Prompts URL Script Instructs the SP A9000 to erase or download user -r ecorded prompt files from a TFTP /HT TP /HT TPS ser ver . The se files must be enco ded in G 711 u, size less than 60 se conds, with the header removed.
SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 222 B Voi c e t ab > S I P p a ge PBX Phone Parameters se ction Next Aut o User ID User -id assigned to the next (unpr ovisioned) client station that requests initial pr ofile fr om the SP A9000 internal configuration s er ver .
SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 223 B Phone Config XML XML configuration to be ser ved t o the phones when they request the init_$MA .xml file from the SP A9000 during their first-time initialization (either a brand-new phone or aft er a fact ory reset) .
SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 224 B Voi c e t ab > Provisioning page This page is available f or ser v ice pr ovider use only . Inf ormation is a vailable in the Li nk sy s Pr ov is io ni n g Gu id e , which is av ailable only t o ser vice providers who ar e r egister ed with Linksys .
SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 225 B Sec ond Dial T one Alternative to the Dial T one when the user dials a thr ee-wa y call. Def a u lt: 420@- 1 9 ,520@- 19;10(*/0/ 1+2) Outside Dial T one Alternativ e to the Dial T one.
SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 226 B Voice tab > Regional page Distinctive Ring Pat terns se ction SIT 3 T one Alternativ e to the Reorder T one play ed when an error occurs as a caller makes an outbound call.
SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 227 B Voice tab > Regional page Distinctive Call Waiting T one Pa t terns se ction Ring3 Cadence Cadence script f or distinctive ring 3. Def a u lt: 60(.4/.2,.4/.2,.
SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 228 B Voice tab > Regional page Distinctive Ring/CW T Pat tern Name s se ction CW T8 C adence C adence script for distinctiv e CW T 8. Def a u lt: 2.3(.3/2) CW T9 Cadence Cadence s cript f or distinctive CW T 9 .
SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 229 B Voice tab > Regional page Ring and Call Wa iting T one Sp ec s ec tion Voice tab > Regional page Control Timer V alue s (s ec) s ec tion Ring W a vef orm W avef orm f o r the ri nging signal: Sinusoid or T rap ezoid.
SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 230 B Call Back Retr y Intvl Call back retry inter val in sec onds. Range: 0 –255 sec onds. Def a u lt: 30 Call Back Delay Delay aft er r eceiving the first S IP 18x r esponse befor e declaring the remot e end is ringing.
SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 231 B Voice tab > Regional page V er tic al S er vice A ctivation Co des s e ction NOTE V er tical Ser vice Activation C odes are automatically appende d t o the dial-plan.
SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 232 B Cfw d Bu s y De a c t Co d e C a n ce l s c a ll f or wardi ng of busy calls. Def a u lt: *91 Cf wd No Ans Act Code Forwards no-answer calls to the e xtension specifie d aft er the activation code.
SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 233 B Block CID P er C all Deact Code Removes caller ID blocking on the next inbound call. Def a u lt: *82 Block ANC Act C ode Blocks all anonymous calls . Def a u lt: *77 Block ANC Deact C ode Remov es bloc king of all anon ymous calls.
SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 234 B Attn- Xf er Act C ode If the code is specified, the user must enter it bef ore dialing the third part y f or a call transf er . Enter the code for a call transf er .
SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 235 B Fe at u re D ia l S e r v i c e s Codes These codes tell the Linksys A T A what to do when the us er is listening t o the first or second dial t one. One or more *code can b e configured into this parameter , such as *72, or *72|*74|*67| *82, et c.
SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 236 B Voice tab > Regional page V er tic al S er vice Announc ement Co de s se ction Voice tab > Regional page Outb ound Call Co dec S ele ction Co de s s ection NOTE These code s aut omatically appende d t o the dial-plan.
SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 237 B Voice tab > Regional page Misc ellane ous se c tion F orce G 726r 16 Code Makes this code c the only codec that can be us ed f or the ass ociated call. Def a u lt: *0272616 .
SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 238 B T ime Zone Sele cts the number of hours to add t o GMT t o generate the local time f or caller ID generation. Choices are GMT - 12:00, GMT - 11 :00,…, GMT , GMT+01 :00, GMT+02:00 , …, GMT+13:00 .
SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 239 B Day light Sa ving T ime Rule (continued) The <save-time> value is the number of hours , minutes, and/ or sec onds t o add to the curr ent time during daylight sa ving time.
SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 240 B Detect ABCD T o enable local detection of D TMF ABCD , select yes . Other wise, s elect no. Set ting has no eff ect if D TMF T x Method is INFO ; ABCD is always sent OO B r egardless in this setting.
SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 241 B Voi c e t ab > FXS 1 /2 p age Y ou can use the FXS 1 page and the FXS 2 page t o configur e the settings for the FXS devices that are connected to the P hone 1 and Phone 2 por ts of the SP A9000.
SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 242 B Voice tab > FX S 1 /2 page Net work S et tings s ec tion Voice tab > FX S 1 /2 page SIP S et tings se ction SIP T oS/DiffS er v V alue T O S/Dif fSer v field va lue in UDP IP pack ets carr ying a S IP mes sage.
SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 243 B SIP D ebug Option SIP mes sage s ar e r eceived at or sent from the pr oxy listen por t . This f eatur e controls which SIP mes sages to log. The choices are as f ollows: none—No logging.
SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 244 B Voice tab > FX S 1 /2 page Subs crib er Informa tion se ction Voice tab > FX S 1 /2 page Dial Plan s ec tion Ref eror Bye Delay C ontr ols when the SP A9000 sends BYE to t erminat e stale call legs after comp letion of call transf ers.
SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 245 B Voice tab > FX S 1 /2 page Mailb ox Sta tus se ction Voice tab > FX S 1 /2 page Streaming Audio S er ver (SAS) s ec tion Mes sage W aiting Indicat es whether you ha ve new v oicemail waiting.
SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 246 B Voice tab > FX S 1 /2 page Call Fe a ture Set tings s ec tion SA S Inbound RTP Sink This set ting works ar.
SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 247 B Voice tab > FX S 1 /2 page Audio Configuration se ction NOTE A codec resource is consider ed as allocat ed if it has been include d in the SDP code c list of an active call, even though it ev entually may not be the one chosen f or the connection.
SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 248 B Sec ond Pr ef err ed Code c, Thir d Pref erred Code c Other c odecs to be pref erred if the pr ef e rr ed code c is not available due t o the codec ne gotiation pr ot ocol.
SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 249 B F A X CED Detect Enable T o enable detection of the fax Caller -Entered Digits (CED) t one , se lect ye s. Otherwise , sel ect no. Def a u lt: yes G 726 -32 Enable T o enable the use of the G 726 co dec at 32 kbps, s elect yes.
SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 250 B DTMF Det ection Mode Determines where t o use Normal or Strict DTMF det ection Strict mode reduces the likelihood of false DTMF det ection but requir es an extra hold time a fter det ection.
SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 251 B Voice tab > FX S 1 /2 page FXS Por t Polarit y C onfigura tion se ction Voi c e t ab > Line 1 /2/3/ 4 p age Y ou can use the Line 1 - Line 4 pages to configur e the line int er faces on your SP A9000.
SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 252 B Voi c e t ab > L i ne p a ge Line Enable s ec tion Voi c e t ab > L i ne p a ge Net work S et tings s ec tion Voi c e t ab > L i ne p a ge SIP S et tings se ction Line Enable T o enable this line f or s er vice, select yes .
SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 253 B Auth Resync-Reboot If this f eatur e is enabled, the SP A 9000 authenticat es the sender when it receives the NOTIFY resync reboot (RFC 2617) mes sage. T o use this f eatur e, select yes .
SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 254 B SIP D ebug Option SIP mes sage s ar e r eceived at or sent from the pr oxy listen por t . This f eatur e controls which SIP mes sages to log. Choices are as f ollows: none—No logging.
SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 255 B Voi c e t ab > L i ne p a ge Subs crib er Informa tion se ction Ref er T arget Bye Delay For the Ref er T arget Bye Delay , enter the appropriat e period of time in se conds .
SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 256 B Voi c e t ab > L i ne p a ge Dial Plan s ec tion Voi c e t ab > L i ne p a ge NA T S et tings se ction Dial Pl an Dial plan script f or this line. Def a u lt: (x x.
SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 257 B Voi c e t ab > L i ne p a ge Proxy and Re gistra tion se ction Pro x y SIP pr o xy ser ver f or all out bound r equests. Def a u lt: b la nk Outbound Proxy SIP Outbound Pro x y Ser ver where all outbound r equests are sent as the first hop.
SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 258 B DNS SRV Auto Prefix If enable d, the SP A9000 will automatically pr epend the Pr oxy or Outbound Pro x y name with _sip._udp when per f orming a DNS SRV lookup on that name.
SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 259 B Mailbox Manage URL This parameter al lows $US ER, $PRO XY , and $MBID macros, such as $USER@$PRO XY , or $MBID @$PRO XY . Def a u lt: b la n k VMSP Bridge App lies only if this line interfac e off ers voice mail se r vices .
SP A9000 Field Reference Vo i c e t a b SP A9000 V oice Syst em Administration Guide 260 B XFER Bridge Mode Instructs the SP A9000 how to handle call transf erring of an external caller to another e xternal number by a client station.
C SP A9000 V oice Syst em Administration Guide 261 SP A400 F ield Re f er enc e This appendix de scribes the fields on each page of the S P A400 administration web ser ver .
SP A400 Field Reference Se t up SP A9000 V oice Syst em Administration Guide 262 C Setu p ta b> Ba s i c S e t u p Setu p ta b> SP A9000 Interfac e Net work S etup Dynamic IP Address (DHCP Client) Select this but ton t o obtain an IP addres s thr ough DHCP .
SP A400 Field Reference Se t up SP A9000 V oice Syst em Administration Guide 263 C SP A 9000 A ddress Discover Automatically Select this radio but ton if you want the SP A400 to learn the SP A9000 IP address and port number from the SIP registration pack et .
SP A400 Field Reference Se t up SP A9000 V oice Syst em Administration Guide 264 C Setu p ta b> Vo i c e NOTE The default settings should b e sufficient in mo st use cases . Thes e set tings should be adjusted only after consultation wi th a ser vic e t echnician f or the telephone company .
SP A400 Field Reference Se t up SP A9000 V oice Syst em Administration Guide 265 C Vo i c e S e t t i n g Calling Timers W ait -f or-Answer time The time in seconds that the SP A400 waits f or the called pa r t y to a ns we r t he ca ll b efore te rm in at in g t he c all automatically The maximum value is 100 sec onds.
SP A400 Field Reference Se t up SP A9000 V oice Syst em Administration Guide 266 C Line S et tings T ransmit Gain The gain level that the SP A 400 ma y use to incr ease or attenuate the power level be.
SP A400 Field Reference Se t up SP A9000 V oice Syst em Administration Guide 267 C Ring Indication Delay The delay in reporting the ring after it pr esents on the PSTN line Def aul t: 512ms Ring T ime.
SP A400 Field Reference Se t up SP A9000 V oice Syst em Administration Guide 268 C Setu p ta b> V oic email S er ver V oic email Set tings Ser ver Port The UDP port this is open to receive pack ets NOTE This por t number must be dif f er ent fr om the signaling por t on the SP A9000 line interface.
SP A400 Field Reference Se t up SP A9000 V oice Syst em Administration Guide 269 C Setu p ta b> V oic email Us ers Mailbox manage number The phone number that the SP A9000 use s t o acces s voice mail NOTE This value appears in the Prox y and Registration: Mai l bo x Ma na g e U R L field on the SP A9000 line interface page.
SP A400 Field Reference Administr a tion SP A9000 V oice Syst em Administration Guide 270 C Administra tion This section des cribes the fields on the f ollowing page s within the Administration module.
SP A400 Field Reference Administr a tion SP A9000 V oice Syst em Administration Guide 271 C Administration tab> USB S et ting Administration tab> Fi rm w ar e U p g ra d e Administration tab>.
SP A400 Field Reference Sta tus SP A9000 V oice Syst em Administration Guide 272 C Status The Status page pr ovides inf ormation. This page is r ead only .
SP A400 Field Reference Ev ent Lo gs SP A9000 V oice Syst em Administration Guide 273 C Event Logs This section des cribes the fields on the SetL og L evel page. Event L ogs tab> Se t L og L e v e l SP A400 lo gs significant events ont o its int ernal buff er .
SP A400 Field Reference To n e SP A9000 V oice Syst em Administration Guide 274 C To n e Call proc e ss tone c onfiguration T one on fraction The dut y cycle of the CP t one t o be detect ed High cuto.
D SP A9000 V oice Syst em Administration Guide 275 Wher e to Go F r om Here This appendix de scribes additional resources that are a vailable t o help y ou and your cust omer obtain the full benefits of the SP A9000 V oic e Syst em.
Where to Go F rom Her e Rel ate d D o c um e ntat io n SP A9000 V oice Syst em Administration Guide 276 D Rela te d D ocumentation The f ollowing table de scribes the various documents that Cis co provides to help you t o install, configure, and manage the S P A9000 V oice System and its comp onents .
Where to Go F rom Her e Rel ate d D o c um e ntat io n SP A9000 V oice Syst em Administration Guide 277 D SP A9 0 0 0 V o i c e Sy s t em Administration Guide • Administration and configuration of s.
E SP A9000 V oice Syst em Administration Guide 278 G l ossa r y ACD (A utomatic Call Distribution)—A swit ching syst em designed to allocate incoming calls to cer tain positions or agents in the order received and to hold calls not re ady t o be handled (of t en with a r ecorded announcement) .
Gl ossary SP A9000 V oice Syst em Administration Guide 279 E Cir cuits— The c ommunication path(s ) that carr y calls bet ween two p oints on a network . Customer Pr emise Equipment — The only pa r t of the telecommunications system that the cust omer comes into dir ect contact with.
Gl ossary SP A9000 V oice Syst em Administration Guide 280 E Nor th American Numbering Plan (NANP)—How t elephone numbers are identified in Nor th America. The t elephone number can be identified base d on their thr ee se p a r at e c o mp o n en t s: ( N P A), ( N XX), a n d (XXXX).
F SP A9000 V oice Syst em Administration Guide 281 Acr on ym s This appendix define s acr on yms that are commonly use d in Linksys documentation. A /D Analog T o Digital Converter ANC Anon ymous Call B2BUA Back t o Back User Agent Bool B oolean V a lues.
Acr on ym s SP A9000 V oice Syst em Administration Guide 282 F DHCP Dynamic Host Configuration Prot ocol DNS Domain Name Se r ver DR AM D ynamic Random Acces s Memor y DS L D igital Subscr iber Loop D.
Acr on ym s SP A9000 V oice Syst em Administration Guide 283 F MC Mini-Cer tificate MGCP Me dia Gat eway Control Pr ot ocol MOH Music On Hold MOS Mean Opinion Score ( 1 -5, the higher the bet t er) ms.
Acr on ym s SP A9000 V oice Syst em Administration Guide 284 F SL A Shar ed line appearanc e SLIC Subscrib er Line Int er face Cir cuit SP S er vice Provider SP A Linksys Phone Adapt or SS L S ecure S.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Cisco Systems SPA9000 è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Cisco Systems SPA9000 - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Cisco Systems SPA9000 imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Cisco Systems SPA9000 ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Cisco Systems SPA9000, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Cisco Systems SPA9000.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Cisco Systems SPA9000. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Cisco Systems SPA9000 insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
