Manuale d’uso / di manutenzione del prodotto 7985G del fabbricante Cisco Systems
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HLog Prevent hunt group call s from ringing on your phone b y logging out of hunt groups iDivert Send a call to your vo ice messaging sys tem Join Join several calls already on a single line to create.
Cisco Unified IP Vi deo Phone 7985G Phone Guide v Contents Getting Started 1 Using this Guide 1 Safety and Performance Information 3 Accessibility 5 Connecting Yo ur Video Phone 6 An Overview of Your .
vi 78-16798-02 Picking Up a Ringing Call to Your Phone 30 Storing and Retrieving Parked Ca lls 34 Tracing Suspicious Calls 34 Prioritizing Critical Calls 34 Using a Headse t, and Speakerph one 36 Obta.
Cisco Unified IP Vi deo Phone 7985G Phone Guide 1 Getting Started Using this Guide This guide provides y ou with an overview of the features that are available on your phon e. Y ou can read the guide completely for a solid understanding of your phone’ s capabilities, or refer to the following table for pointers to commonly used sections.
2 78-16798-02 Finding Additional Information Y ou can access the most current Cisco Unified IP Phone documentation on the W orld Wide W eb at this URL: http://www .cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm Y ou can access the Cisco website at thi s URL: http://www .
Getting Started Cisco Unified IP Vi deo Phone 7985G Phone Guide 3 Safety and Performance Information Installing and Using Your Video Phone Read the following safety noti ces before installing or using your Cisco Unified IP V i deo Phone: War n in g IMPORT ANT SAFETY INSTRUCTIONS This warning symbol m eans danger .
4 78-16798-02 Using an External Power Supply The following warnings apply when you u se the external power supply with the Cisco Unified IP Video Phone 7985G: War n in g This product relies on the building's installation for short-circ uit (over current) protection.
Getting Started Cisco Unified IP Vi deo Phone 7985G Phone Guide 5 Accessibility A list of accessibility features is available upon request..
6 78-16798-02 Connecting Your Video Phone Y our system administra tor will likely connect your new Cisco Un ified IP V ideo Phone 7985G to the corporate IP network.
Connecting Y our Video Phon e Cisco Unified IP Vi deo Phone 7985G Phone Guide 7 Mounting the Handset Bracket Step 1 Slide the handset bracket into the tracks as sh own on the figure. Make sure to push it firmly into the tracks until it snaps into place.
8 78-16798-02 An Overview of Your Video Phone Y our Cisco Unified IP V ideo Phone 7985G pro vides business-quality video over the same data network that your computer uses. Because the 7985G is design ed for the individual workspace, it makes a video meeting as simple as a telephone call.
An Overview of Y our Video Phone Cisco Unified IP Vi deo Phone 7985G Phone Guide 9 • Button for displaying the lines of the video phone Refer to the following graphics a nd table for detailed descriptions. Cisco Unified IP Video Phone 7985G Ov erview 1 Camera The camera provides manual tilt and fo cus.
10 78-16798-02 Cisco Unified IP V ideo Phone 7985G Keypad 5 Speaker Y our phone includes a speaker that is located between the keypad a nd the screen. 6 Camera lens cap docking Use a camera lens cap that is located at the back si de of the phone to cover the lens when the phone is not in use.
An Overview of Y our Video Phone Cisco Unified IP Vi deo Phone 7985G Phone Guide 11 4 Brightness button Controls monitor brightness. See the “Adjusting Monitor Brightness” section on page 39 . 5 Softkeys Activates features presented on the co rresponding softkeys on the screen.
12 78-16798-02 Understanding the Screen Layout The following example shows what yo ur main screen might look like with an activ e video call. The menu appears on the screen as a semi transparent layer in fro nt of your video image. Press (Display button) to toggle the menu on and off.
An Overview of Y our Video Phone Cisco Unified IP Vi deo Phone 7985G Phone Guide 13 5 V ideo image Displays the incoming video image. Press the Selfv iew button to display the outgoing video image. 6 Call activity Displays your current calls per line, caller ID, call state, and cal l duration.
14 78-16798-02 Understanding Feature Buttons and Menus If you want to... Then... Open a feature menu Press a feature button: Messages Services Help Directories Settings Scroll through a list or menu Press the Navigation button. Go back one level in a feature menu Press Exit .
If you want to... Then... V iew the Main menu Press (Help button) on your phone and wait a few seconds for the menu to display . If you are already in Help, press Main . Choose from the following Main menu topics: • About Y our Cisco Unified IP Phone—Descri ptive informatio n about your phone model • How do I.
16 78-16798-02 Understanding Call and Line Icons Y our phone displays icons to help you determine the call and line sta te (on-hook, on hold, ringing, connected, and so on). Icon Call State Description Connected call A type of active call in which you are currently connected to the other party .
An Overview of Y our Video Phone Cisco Unified IP Vi deo Phone 7985G Phone Guide 17 Selecting Calls Many phone features require that you select the calls yo u want to use with a particular feature. F or example, you might have 15 held calls, but you only want to join 4 of them to a conference call.
18 78-16798-02 Tips • Y ou can have only one call be active at any given time; other calls will get placed on hold automatically . • When you have multiple calls on one line, calls with the highest precedence and long est duration display at the top of the call list.
Basic Call Ha ndling Cisco Unified IP Vi deo Phone 7985G Phone Guide 19 Basic Call Handling This section covers basic call-handling tas ks such as placing, answering, transferring, and conferencing calls. Y ou can find the standard features that y ou use to perform these tasks on most phone systems.
20 78-16798-02 Dial by using the speakerphone Press New Call and enter a video or phone number , or you can press (Speaker button) before or after di aling, redialing, or speed dialing a number .
Basic Call Ha ndling Cisco Unified IP Vi deo Phone 7985G Phone Guide 21 Tips If you make a mistake while entering a phone nu mber , press << or the Cancel button to erase one or more digits. Use the rig ht and left navigat ion button s to move through the number .
22 78-16798-02 Ending a Video Call End a video call the same w ay as you end a telephone call, hang up. See the table below for details. If you want to... Then... Hang up while you are using the handset Return the handset to its cradle or press EndCall .
Basic Call Ha ndling Cisco Unified IP Vi deo Phone 7985G Phone Guide 23 Displaying Your Outgoing Video Picture T o see your outgoing video picture (the picture of y ourself), use Selfview or PiP (Picture in Picture). Selfview displays your outgoing picture in full screen.
24 78-16798-02 Transferring Calls T ransfer redi rects a connected call. The target specifies the number to which you want to tran sfer the call. If you want to... Then... T ransfer a c all without talking to the transfer recipient During a connected call, press Tr a n s f e r and enter the target number .
Basic Call Ha ndling Cisco Unified IP Vi deo Phone 7985G Phone Guide 25 Forwarding Your Calls to Another Number Y ou can use Call Forward All to redirect your incoming calls from your Cisco Unified IP V ideo Phone to another number . Call Forward All ca n only be used on your primary line.
26 78-16798-02 Making Conference Calls Conference calling allows three or more parties to participate in a call simultaneously . Y our Cisco Unified IP V ideo Phone can support several ty pes of conf erence calls depending on your needs and your phone configuration.
Basic Call Ha ndling Cisco Unified IP Vi deo Phone 7985G Phone Guide 27 Tips • For participation in a standard conference, ensure al l calls are placed on the same line. If this is not the case, you can transfer the calls to the sa me line before adding them to the conference.
28 78-16798-02 Starting or Joining a Meet-Me Conference Call Unlike a standard confe rence, where the conference organizer must call parti cipants, a Meet-Me conference call allows participants to dial a Meet-Me c onference number at a predete rmined time to join the conference call.
Advanced Call Handling Cisco Unified IP Vi deo Phone 7985G Phone Guide 29 Advanced Call Handling Advanced call-handling tasks involve special features that your system admin istrator might configure for your video phone depending on your cal l-handling needs and work environment.
30 78-16798-02 Note Y our syste m administrator can assign spee d dials to your p hone; he or she ca n also restrict t he number of speed dials that you can configure Tips For details on making calls by using either speed dial method , see the “Placing a Video Call” section on page 19 .
Advanced Call Handling Cisco Unified IP Vi deo Phone 7985G Phone Guide 31 • Wit h OPickU p , your system administrator can associate multiple cal l pickup groups with your group and assign a priority to the groups. When you press OPickUp , you co nnect the ringing call in the pickup group with the highest priority .
32 78-16798-02 Maximum Supported Calls on a Shared Line The maximum number of calls that a shared line supp orts can vary by phone. Thus, at times you might not be able to make a new call on the shared line even if your co-worker can.
Advanced Call Handling Cisco Unified IP Vi deo Phone 7985G Phone Guide 33 Tips • Barge and cBarge softkeys are not available for private calls. • Y ou cannot barge an encrypted call if the phone you are using is not configured for encryption. When your barge attempt fails for this re ason, your phone plays a fast busy tone.
34 78-16798-02 Storing and Retrieving Parked Calls Y ou can “park” a call when you want to store the call, so you or someone else can retrieve it from another phone in the Cisco Unified CallManag er system (for example, at a coworker’ s desk or in a conference room).
Advanced Call Handling Cisco Unified IP Vi deo Phone 7985G Phone Guide 35 • Preemption is the process of ending an existing, lower priority call wh ile accepting a higher priority call that is sent to your phone.
36 78-16798-02 Using a Headset, and Speakerphone The table below describes how to use these devices. If you want to... Then... Use a headset Press (Headset button) to toggle headset mode on and off. (AutoAnswer users should see the “Using AutoAnswer with a Headset or the Speakerphone” section on page 37 for exceptions.
Using a Headset, and Spe akerphone Cisco Unified IP Vi deo Phone 7985G Phone Guide 37 Using AutoAnswer with a Headset or the Speakerphone Y ou might use AutoAnswer if you receive a high volume of incomi ng calls or handle calls on behalf of others. AutoAnswer is configured on the CallM anager .
38 78-16798-02 Using Phone Settings Y ou can personalize your Cisco Unifie d IP Video Phone by adjusting settings, as described in the tables below . Keep in mind a few tips when you review this i nformation: • Most settings are accessible on your phone, bu t a few a re accessed online from your User Options web pages.
Using Phone Settings Cisco Unified IP Vi deo Phone 7985G Phone Guide 39 Customizing Alert Tone Y ou can customize the way that your phone indicates the presence of an incoming call. If you want to... Then... Change the Alert T one Choose Settings > User Preferences > Alert T one and select a phone line or the default ring setting.
40 78-16798-02 Using Call Logs and Directories This section describes how you can use feature buttons to access call logs and directories. T o access both features, use the (Directories button). Using Call Logs Y our phone maintains record s of your missed, placed, and received calls.
Using Call Logs and Directories Cisco Unified IP Vi deo Phone 7985G Phone Guide 41 Dial from a call log (while connected to anothe r call) 1. Choose (Directories button) > Missed Calls , Placed Calls , or Received Call s . 2. Highlight a call record from the log.
42 78-16798-02 Using Corporate Directory on Your Phone Depending on configuration, your phone can provid e access to a corporate directory whi ch you can use to place calls to coworkers. Corporate Di rectory is set up and maintained by your system administrator .
Cisco Unified IP Vi deo Phone 7985G Phone Guide 43 Accessing Voice Messages T o access voice messag es, use the (Messages button). Note Y our company determines the voice-messaging se rvice that your phone system uses.
44 78-16798-02 Accessing Your User Options Web Pages Because your Cisco Unified IP Video Phone is a ne twork device, it can shar e information with other network devices in your company , including your computer and web-based se rvices accessible using a web browser on your computer .
Accessing Y ou r User Option s Web Pages Cisco Unified IP Vi deo Phone 7985G Phone Guide 45 Subscribing to Phone Services Before you can access subscription phone services on your phone, you need to subscribe to them by using your computer to access the User Options w eb pages.
46 78-16798-02 Understanding Additional Configuration Options Y our system administra tor can configure your phone to use specific button and softkey templates along with special services and features, if appropria te.
Understanding Additional Con figuration Options Cisco Unified IP Vi deo Phone 7985G Phone Guide 47 Share phones or office space with co-workers Consider using: • Call Park to store and retrieve call.
48 78-16798-02 Troubleshooting Your Video Phone This section provides troubleshooting information for your Cisco Unified IP V ideo Phon e. General Troubleshooting This section provides information to help you tro ubleshoot general problems with your video phone.
Cisco Unified IP Vi deo Phone 7985G Phone Guide 49 Viewing Phone Administration Data Y our system administra tor might ask you to access administra tion data on your video phone for troubleshooting purposes.
50 78-16798-02 Cisco One-Year Limited Hardware Warranty Terms There are special terms applicable to your hardware wa rranty and various services tha t you can use during the warranty period. Y our formal W arranty Statement, including the warra nties and license agreements applicable to Cisco software, i s availabl e on Cisco .
Cisco One-Y ear Limited Hardware Warranty T erms Cisco Unified IP Vi deo Phone 7985G Phone Guide 51 Replacement, Repair, or Refund Policy for Hardware Cisco or its service cen ter will use commercially reason able efforts to ship a replacement part within ten (10) working days after receipt of a Return Materials Authorization (RMA) request.
52 78-16798-02 Index A alert tone 39 audio mute Audio mute button 11 using audio mute 23 AutoAnswer 37 B brightness Brightness button 11 monitor brightness 39 C call logs 40 erasing 40 viewing and dia.
53 Confrn 26 D dialing 19 directories Directories button 12 feature menu 14 using directories 40 directory using on phone 40 DirTrfr 24 Display button 10 documentation, accessing 2 duration 12 E exter.
54 78-16798-02 compared to calls 15 description 15 M MCID 34 Meet-Me 28 messages feature menu 14 indicator for 43 listening to 43 Messages button 11 microphone 9 missed calls, records of 40 N Navigati.
55 LCD monitor 9 screen layout 12 selecting calls 17 selfview displaying outgoing video picture 23 Selfvie w butto n 11 services feature menu 14 Services button 11 settings feature menu 14 phone setti.
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Corporate Headquarters Cisco Systems, Inc. 170 W est T asman Drive San Jose, CA 95134-1706 USA www .cisco.com T el: 40 8 526-4000 800 553-NETS (6387) Fax: 408 526-4100 European He adquarters Cisco Systems Intern ational BV Haarlerbergpark Haarlerbergweg 13-19 1101 CH Amsterdam The Netherlands www-europe.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Cisco Systems 7985G è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Cisco Systems 7985G - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Cisco Systems 7985G imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Cisco Systems 7985G ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Cisco Systems 7985G, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Cisco Systems 7985G.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Cisco Systems 7985G. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Cisco Systems 7985G insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
