Manuale d’uso / di manutenzione del prodotto 7970 del fabbricante Cisco Systems
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Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 Cisco Unif ied IP Phone 7970 S eries f or Cisco Unified CallManager 4.
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Cisco, Cisco IOS, Cisco Systems, and the Cisco Systems logo are registered trademarks of Cisco Syst ems, Inc. or its affiliates in the Uni ted States and certain other countries. Al l other brands, names, or trademarks mentio ned in this document or W ebsit e are the property of their respec tive owners.
HLog Prevent hunt group call s from ringing on your phone b y logging out of hunt groups iDivert Send a call to your vo ice messaging sys tem Join Join several calls already on a single line to create.
Cisco Unified IP Phone 7970 Series fo r Cisco Unified CallMan ager 4.2(3) iii Contents Getting Started 1 Using this Guide 1 Finding Additional Information 2 Accessing Cisco Unified IP Phone 7900 Serie.
iv OL-10776-01 Switching Betwe en Multiple Call s 27 Viewing Multiple Calls 28 Transferring Calls 29 Forwarding All Calls to Another Number 30 Making Conference Ca lls 31 Understanding Type s of Confe.
Cisco Unified IP Phone 7970 Series fo r Cisco Unified CallMan ager 4.2(3) v Accessing Voice M essages 51 Accessing Your User Options Web Pages 52 Logging In to the Us er Options Web P ages 52 Subscrib.
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Cisco Unified IP Phone 7970 Series fo r Cisco Unified CallMan ager 4.2(3) 1 Getting Started Using this Guide This guide provides y ou with an overview of the fea tures available on your p hone. Y ou can read it completely for a solid understanding of y our phon e’ s capabilities or refer to the table below for pointers to commonly used sections.
2 OL-10776-01 Finding Additional Information Y ou can access the most current Cisco Unified IP Phone documentation on the W orld Wide W eb at this URL: http://www.cisco.com/univercd/cc/td /doc/product/voice/c_ipp hon/index.htm Y ou can access the Cisco website at this URL: http://www .
Cisco Unified IP Phone 7970 Series fo r Cisco Unified CallMan ager 4.2(3) 3 War n in g IMPORT ANT SAFETY INSTRU CTIONS This warning symbol m eans danger .
4 OL-10776-01 Attention IMPORT ANTES INFORMA TIONS DE SÉCURITÉ Ce symbole d'avertissement indique un danger . V ous vous trouvez dans une situation pouvant entraîner des bl essures ou des dommages corporels.
Cisco Unified IP Phone 7970 Series fo r Cisco Unified CallMan ager 4.2(3) 5 Advarsel VIKTIGE SIKKERHETSINSTRUKSJONER Dette advarselssymbolet betyr fare.
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Cisco Unified IP Phone 7970 Series fo r Cisco Unified CallMan ager 4.2(3) 7 Avis o INSTRUÇÕES IMPORT ANTES DE SEGURANÇA Este símbolo de aviso significa perigo .
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10 OL-10776-01 War n in g Read the installation instru ctions before you connect the sy stem to its power source. War n in g Ultimate disposal of this product should be handled according to all national laws and regulations. War n in g Do not work on the sy stem or c onnect or disconnect cables durin g periods of lightning activity .
Cisco Unified IP Phone 7970 Series fo r Cisco Unified CallMan ager 4.2(3) 11 War n in g T o avoid electric shock, do not co nnect safety extra low voltage (SEL V) circuits to telephone network voltage (TNV) circuits. LAN ports contain SEL V circuits, and WAN ports contain TNV circuits.
12 OL-10776-01 Using External Devices The following information applies when you use ex ternal devices with the Cisco Un ified IP Phone: Cisco recommends the use of good quality external de vices (such as headsets) that are shie lded against unwanted radio frequency (RF) a nd au dio frequency (AF) signals.
Cisco Unified IP Phone 7970 Series fo r Cisco Unified CallMan ager 4.2(3) 13 Connecting Your Phone Y our system administrator w ill likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the to the graphic and table below to connect your phone.
14 OL-10776-01 Adjusting the Footstand T o change the angle of the phone base, adjust the footstand while pressing the footstand button. Adjusting the Handset Rest When you connect your phone, you can adjust the hand set rest to ensure that the receiver will not slip out of the cradle.
Cisco Unified IP Phone 7970 Series fo r Cisco Unified CallMan ager 4.2(3) 15 Cisco Unified IP Phones are deployed, there is not a single “best” sol ution that is optimal for all environments. Cisco recommends that customers tes t the headsets that work best in their environment before deploying a large number of units in their network.
16 OL-10776-01 An Overview of Your Phone Y our Cisco Unified IP Phone 7970 Series is a full -feature telephone that provides voic e communication over the same data network that your co mputer uses, allowing you to place and receive phone calls, put calls on hold, transfer call s, make conference calls, and so on.
Cisco Unified IP Phone 7970 Series fo r Cisco Unified CallMan ager 4.2(3) 17 Item Description For more information, see... 1 Programmable buttons Depending on configuration, programmable buttons provi.
18 OL-10776-01 8 Services button Opens/closes the Services menu. Accessing Your User Options Web Pages, page 52 9 Volume button Controls the handset, headset, and speakerphone volume (off-hook) and the ringer volume (on-hook). Using a Handset, Headset, and Speakerphone, page 44 10 Speaker button T oggles the sp eakerphone on or off.
Cisco Unified IP Phone 7970 Series fo r Cisco Unified CallMan ager 4.2(3) 19 Understanding Touchscreen Features This is what your main touchscr een might look l ike with active calls and several feature menus open. 1 Primary phone line Displays the phone number (directory number) for your primary phone line.
20 OL-10776-01 Choosing Touchscreen Items There are thre e ways to choose items on y our phone’ s touchscreen. Cleaning and Mainta ining the Touchscreen Y ou can use the Display button to disable and enable the touchscreen.
Cisco Unified IP Phone 7970 Series fo r Cisco Unified CallMan ager 4.2(3) 21 Understanding Feature Buttons and Menus Press a feature button to open or close a feature menu. Understanding the Help System on Your Phone Y our phone provides a comprehensive online help system.
22 OL-10776-01 Understanding Lines vs. Calls T o avoid confusion about lines and cal ls, refer to these descriptions: • Lines—Each corresponds to a directory number that others can use to call you. Y our p hone can support up to eight lines. T o see your phone lines, look at the right side of your touchscreen.
Cisco Unified IP Phone 7970 Series fo r Cisco Unified CallMan ager 4.2(3) 23 Basic Call Handling Y ou can perform basic call-handling tasks using a rang e of features and services. Feature av ailability can vary; see your system admi nistrator for more information.
24 OL-10776-01 Placing a Call—Additional Options Y ou can place calls using spec ial features and services th at might be available on your phone. See your system administrator for more i nformation about these additional op tions. If you want to...
Cisco Unified IP Phone 7970 Series fo r Cisco Unified CallMan ager 4.2(3) 25 Answering a Call Y ou can answer a call by simply lifting the handset, or you can use other options if they are available on your phone. Place a call using a billi ng or tracking code 1.
26 OL-10776-01 Ending a Call T o end a call, simply hang up. Here are some more details. Using Hold and Resume Y ou can hold and resume calls. When you put a call on hold, the Hold icon appears next to the caller ID and the c orrespondin g line button flashes green .
Cisco Unified IP Phone 7970 Series fo r Cisco Unified CallMan ager 4.2(3) 27 Tips • Engaging the Hold feature typically generates music or a beeping tone. • If you receive an alert for an incoming call and a reverting call at the same time, by default your phone will shift the focus of the phone screen to display the incoming call.
28 OL-10776-01 Viewing Multiple Calls Understanding how multiple calls a re displayed on your phone can help you organize your call-handling efforts. In standard viewing mode, y our phone displ ays calls as follows fo r the highlighted line: • Calls with the highest precedence and longest duration display at the top of the list.
Cisco Unified IP Phone 7970 Series fo r Cisco Unified CallMan ager 4.2(3) 29 Transferring Calls T ransfer redirects a connected call. The target is the number to which you wa nt to transfer the call. Tips • If on-hook transfer is enabled on your phone, you can either hang up to complete the call, or press Tr a n s f e r and then hang up.
30 OL-10776-01 Forwarding All Calls to Another Number Y ou can use Call Forward All to redirect incoming calls from your ph one to another number . Note When call forwarding is enabled for any line othe r th an the primary line, your phone does not provide you with confirmation that calls are being forwarded.
Cisco Unified IP Phone 7970 Series fo r Cisco Unified CallMan ager 4.2(3) 31 Making Conference Calls Y our Cisco Unified IP Phone allows you to combine th ree or more separate calls into one conversation, creating a conferen ce call. Understanding Types of Conference Calls There are two types of c onference calls: Standard (ad hoc) and Meet-Me.
32 OL-10776-01 If you want to... Then.. . • Create a conference by calling participants • Add new participants to an existing conference 1. From a connected call, press Confrn . (Y ou may need to press the more softkey to see Confrn .) 2. Enter the participant’ s phone number .
Cisco Unified IP Phone 7970 Series fo r Cisco Unified CallMan ager 4.2(3) 33 Tips • Calls must be on t he same line befo re you can add them to a conference. If calls are on different lines, transfer them to a single line before usi ng Confrn or Join .
34 OL-10776-01 Advanced Call Handling Advanced call-handling tasks involve special features that your syst em administrator might configure for your phone depending on your call-handling needs and work environment. Speed Dialing Speed dialing allows you to enter an index number , press a button, or select a phone screen item to place a call.
Cisco Unified IP Phone 7970 Series fo r Cisco Unified CallMan ager 4.2(3) 35 Picking Up a Redirected Call on Your Phone Call PickUp allows you to answer a call that is ringing on a co-worker’ s phone by redirecting the call to your phone. Y ou might use Call PickUp if you share call-handling with coworkers.
36 OL-10776-01 Using a Shared Line Y our system administrator migh t ask you to use a shared line if you: • Have multiple phones and want one phone number • Share call-handling tasks with co-w ork.
Cisco Unified IP Phone 7970 Series fo r Cisco Unified CallMan ager 4.2(3) 37 Tips • If a phone that is using the shared line h as Pri vacy enabled, call information an d barge softkeys will not appear on the other phones that share the line.
38 OL-10776-01 Tips • If the phone that shares your line has Privacy en abled , you can make and receive calls using the shared line as usual. • The Privacy feature applies to all sha red lines on your phone.
Cisco Unified IP Phone 7970 Series fo r Cisco Unified CallMan ager 4.2(3) 39 Storing and Retrieving Parked Calls Y ou can park a call when you w ant to store the call so that you or someone el se can retrieve it from another phone in the Cisco Unified CallM anager system (for example, a phone at a co-worker’ s desk or in a conference room).
40 OL-10776-01 Making and Receiving Secure Calls Depending on how your system administrator has configured your phone system, your phon e might support making and receivi ng secure calls. Y our phone is capable of supporting these types of calls: • Authenticated call—The identities of all phones particip ating in the call have been verified.
Cisco Unified IP Phone 7970 Series fo r Cisco Unified CallMan ager 4.2(3) 41 Prioritizing Critical Calls In some specialized environments, such as military or government offices, you might need to make and receive urgent or critical calls.
42 OL-10776-01 • An MLPP-enabled call retains its p riority and preemptive status when you: – Put the call on hold – T ran sfer the call – Add the call to a three-way conference – Answer the.
Cisco Unified IP Phone 7970 Series fo r Cisco Unified CallMan ager 4.2(3) 43 Logging Out of Hunt Groups If your organization receives a large number of inco ming calls, you might be a member of a hunt group. A hunt group includes a series of directory numbers that share the incoming call load.
44 OL-10776-01 Using a Handset, Headset, and Speakerphone Y ou can use your phone with a h andset, headset, or speakerphone. Obtaining a Headset Y our phone supports four - or six-wire headset jack s. For information about purchasing headsets, see Headset Infor mation, page 14 .
Cisco Unified IP Phone 7970 Series fo r Cisco Unified CallMan ager 4.2(3) 45 Using AutoAnswer When AutoAnswer is enabled, your phone answers incoming calls auto matically after a few rings. Y our system administrator configur es AutoAnswer to use either th e speakerphone or a hea dset.
46 OL-10776-01 Using Phone Settings Y ou can personalize your Cisco Unified IP Phone by adjusting the ring tone, background i mage, and other settings. Customizing Rings and Message Indicators Y ou can customize how your phone indicates a n in coming call and a new voice mail message.
Cisco Unified IP Phone 7970 Series fo r Cisco Unified CallMan ager 4.2(3) 47 Customizing the Touchscreen Y ou can adjust the characteristics of the touchscree n. If you want to... Then... Change the touchscreen brightness 1. Choose > User Preferences > Brightness .
48 OL-10776-01 Using Call Logs and Directories This section describes how you can use call logs and directories. T o acce ss both features, use the Directories button . Using Call Logs Y our phone maintains call logs. Cal l logs contain records of your missed, placed, and received calls.
Cisco Unified IP Phone 7970 Series fo r Cisco Unified CallMan ager 4.2(3) 49 Tip T o view the complete call record of a multiparty ca ll (for example, of call that has been forwarded or transferred to you), highlight the call record and press Details .
50 OL-10776-01 Using Corporate Directory on Your Phone Depending on configuration, your phone can prov ide access to a corporate directory which yo u can use to place calls to coworkers. Corporat e Directory is set up and maintained by your system administrator .
Cisco Unified IP Phone 7970 Series fo r Cisco Unified CallMan ager 4.2(3) 51 Accessing Voice Messages T o access voice messages, use the Messages button .
52 OL-10776-01 Accessing Your User Options Web Pages Because your Cisco Unified IP Phon e is a network de vice, it can share information with other network devices in your company , including your computer and web-based services accessible using a web browser on your computer .
Cisco Unified IP Phone 7970 Series fo r Cisco Unified CallMan ager 4.2(3) 53 Subscribing to Phone Services Before you can access subscription phon e services on your phone, you need to subscribe to them by using your computer to access the User Options web pages.
54 OL-10776-01 Understanding Additional Configuration Options Y our system administrator can configure y our phone to use specific button and softkey templates along with special services and fea tures, if appropr iate.
Cisco Unified IP Phone 7970 Series fo r Cisco Unified CallMan ager 4.2(3) 55 Share phones or office space with co-workers Consider using: • Call Park to store and retrieve calls without using the transfer feature. • Call Pickup to answer calls ringing on another phone.
56 OL-10776-01 Troubleshooting Your Phone This section provides troubleshooting information for your Cisco Unified IP Phone. General Troubleshooting This section provides information to help you troubleshoot g eneral problems with your phone. For more information, see your system administrator .
Cisco Unified IP Phone 7970 Series fo r Cisco Unified CallMan ager 4.2(3) 57 Viewing Phone Administration Data Y our system administrator mig ht ask you to access administrati on data on your phone for troubleshooting purposes.
58 OL-10776-01 Cisco One-Year Limited Hardware Warranty Terms There are special terms applicable to your hardware warranty and vari ous services th at you can use during the warranty period. Y our formal W arranty Statement, including the warranties and license agreements applicable to Cisco software, i s availabl e on Cisco .
Cisco Unified IP Phone 7970 Series fo r Cisco Unified CallMan ager 4.2(3) 59 Replacement, Repair, or Refund Policy for Hardware Cisco or its service cen ter will use commercially reason able efforts to ship a replacement part within ten (10) working days after receipt of a Return Materials Authorization (RMA) request.
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Cisco Unified IP Phone 7970 Series fo r Cisco Unified CallMan ager 4.2(3) 61 Index A abbreviated dialing 34 answering calls 25 authenticated calls 40 Auto Dial 23 AutoAnswer 45 B barge and privacy 38 .
62 OL-10776-01 Cisco Unified IP Phone adjusting height of 14 connecting 13 documentation for 2 feature configuration for 22 , 54 illustration of 16 online help for 21 registering 14 securing handset r.
Cisco Unified IP Phone 7970 Series fo r Cisco Unified CallMan ager 4.2(3) 63 light strip 18 securing in cradle 14 using 44 hanging up, options for 26 headset answering ca lls with 25 button for 18 han.
64 OL-10776-01 P Personal Address Book (PAB) dialing from 25 subscribing to 53 phone lines buttons for 17 description of 22 viewing 19 phone tab 19 placed calls, records of 48 placing calls, options f.
Cisco Unified IP Phone 7970 Series fo r Cisco Unified CallMan ager 4.2(3) 65 switching calls 27 T TAPS 14 Tool for Auto-Registered Phones Support 14 touchscreen adjusting contrast 47 changing language.
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Corporate Headquarters Cisco Systems, Inc. 170 W est T asman Drive San Jose, CA 951 34-1706 USA www .cisco.com T el: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 European Headquarters Cisco Systems International BV Haarlerb ergpark Haarlerbergw eg 13-19 1101 CH Amsterdam The Neth erlands www-europe.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Cisco Systems 7970 è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Cisco Systems 7970 - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Cisco Systems 7970 imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Cisco Systems 7970 ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Cisco Systems 7970, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Cisco Systems 7970.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Cisco Systems 7970. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Cisco Systems 7970 insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
