Manuale d’uso / di manutenzione del prodotto 7961G/7961G-GE del fabbricante Cisco Systems
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Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 Cisco Unif ied IP Phone 7961G/7961G-GE and 7941G/7941G-GE f or Cisco Unif ied CallManager 5.
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Copyright © 2006 Cisco Systems, Inc. All rights reserved. Cisco, Cisco IOS, Cisco Systems, and the Cisco Systems logo are regi stered trademarks of Cisco Systems, Inc. or its affiliat es in the United States and certain other cou ntries. All other trademarks mentioned in this docume nt or Website are the property of their respective owners.
iDivert Send a call to your vo ice messaging sys tem Join Join several calls already on a single line to create a con ference Links V iew related Help topics Main Display the Help mai n menu MeetMe Ho.
Cisco Unified IP Phone 7961G/796 1G-GE and 7941 G/7941G-GE for Cisco Unified Call Manager 5.0 (SCCP) iii Contents Getting Started 1 Using this Guide 1 Finding Additional Information 2 Safety and Perfo.
iv OL-8163-01 Forwarding All Calls to Another Number 29 Making Conference Ca lls 30 Understanding Type s of Conference Calls 30 Starting and Joining a Standard Conference 31 Starting or Joining a Mee .
Cisco Unified IP Phone 7961G/796 1G-GE and 7941 G/7941G-GE for Cisco Unified Call Manager 5.0 (SCCP) v Accessing Voice M essages 52 Customizing Your Phone on the Web 53 Accessing Your User Option s We.
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Cisco Unified IP Phone 7961G/796 1G-GE and 7941 G/7941G-GE for Cisco Unified Call Manager 5.0 (SCCP) 1 Getting Started Using this Guide This guide provides y ou with an overview of the fea tures available on your p hone.
2 OL-8163-01 Finding Additional Information Y ou can access the most current Cisco Unified IP Phone documentation on the W orld Wide W eb at this URL: http://www.cisco.com/univercd/cc/td /doc/product/voice/c_ipp hon/index.htm Y ou can access the Cisco website at this URL: http://www.
Getting Started Cisco Unified IP Phone 7961G/796 1G-GE and 7941 G/7941G-GE for Cisco Unified Call Manager 5.0 (SCCP) 3 V aroitus TÄRKEITÄ TURVALLISUUSOHJEIT A Tämä varoitusmerkki merk itsee vaaraa.
4 OL-8163-01 Avvertenza IMPORT ANTI ISTRUZIONI SULLA SICUREZZA Questo simbolo di avvertenza indica un pericolo. La situazione potrebbe causare infortuni alle persone.
Getting Started Cisco Unified IP Phone 7961G/796 1G-GE and 7941 G/7941G-GE for Cisco Unified Call Manager 5.0 (SCCP) 5 Va r n i n g ! VIKTIGA SÄKERHETSANVISNINGAR Denna varningssignal signale rar fara. Du befinner dig i en situation som kan leda till personskada.
6 OL-8163-01 Avis o INSTRUÇÕES IMPORT ANTES DE SEGURANÇA Este símbolo de aviso significa perigo . V ocê se encontra em uma sit uação em que há risco de lesõe s corporais.
Getting Started Cisco Unified IP Phone 7961G/796 1G-GE and 7941 G/7941G-GE for Cisco Unified Call Manager 5.0 (SCCP) 7 Advarsel VIGTIGE SIKKERHEDSANVISNINGER Dette advarselssymbol betyde r fare. Du befinder dig i en situation med risiko for legemesbeskadigelse.
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Getting Started Cisco Unified IP Phone 7961G/796 1G-GE and 7941 G/7941G-GE for Cisco Unified Call Manager 5.0 (SCCP) 9 War n in g Read the installation instru ctions before you connect the sy stem to its power source. War n in g Ultimate disposal of this product should be handled according to all national laws and regulations.
10 OL-8163-01 War n in g T o avoid electric shock, do no t connect safety extra low volt age (SEL V) circuits to telephone network voltage (TNV) circuits. LAN ports contain SEL V circuits, and WAN ports contain TNV circuits. Some LAN and WAN ports use RJ -45 connectors.
Getting Started Cisco Unified IP Phone 7961G/796 1G-GE and 7941 G/7941G-GE for Cisco Unified Call Manager 5.0 (SCCP) 11 Using External Devices The following information applies when you use ex ternal .
12 OL-8163-01 Connecting Your Phone Y our system administrator w ill likely connect your new Cisco Unified IP Phone to the corporate IP telephony network.
Connecting Y our Phone Cisco Unified IP Phone 7961G/796 1G-GE and 7941 G/7941G-GE for Cisco Unified Call Manager 5.0 (SCCP) 13 Adjusting the Footstand T o change the angle of the phone ba se, adjust the footstand while pressing the footstand button.
14 OL-8163-01 Headset Information T o use a headset, connect it to the headset port on the back of your p hone. Although Cisco Systems performs some internal te sting of third-party headsets for u se with the Cisco Unified IP Phones, Cisco does not certify or support products from headset or handset vendors.
An Overview of Y our Phone Cisco Unified IP Phone 7961G/796 1G-GE and 7941 G/7941G-GE for Cisco Unified Call Manager 5.0 (SCCP) 15 An Overview of Your Phone The Cisco Unified IP Phone 7961G and 7961G-.
16 OL-8163-01 Figur e 1 Cisco Unified IP Phone 7961G and 7961G-GE Figur e 2 Cisco Unified IP Phone 7941G and 7941G-GE 1 2 16 3 4 5 7 9 6 8 10 11 12 13 14 15 137503 1 137504 4 5 6 7 9 10 11 12 13 14 15.
An Overview of Y our Phone Cisco Unified IP Phone 7961G/796 1G-GE and 7941 G/7941G-GE for Cisco Unified Call Manager 5.0 (SCCP) 17 Item Description For more information, see.
18 OL-8163-01 9 Volume button Controls the handset, headset, and speakerphone volume (off-hook) and the ringer volume (on-hook). Using a Handset, Headset, and Speakerphone, page 42 10 Speaker button T oggles the speakerphone on or off. When the speakerphone is on, the button is lit.
An Overview of Y our Phone Cisco Unified IP Phone 7961G/796 1G-GE and 7941 G/7941G-GE for Cisco Unified Call Manager 5.0 (SCCP) 19 Understanding Phone Screen Features This is what your main phone screen might look like with acti ve calls and several feature menus open: Cleaning the Phone Screen Use only a soft, dry cloth to wipe the phone screen.
20 OL-8163-01 Understanding Feature Buttons and Menus Press a feature button to open or close a feature menu. Understanding the Help System on Your Phone Y our phone provides a comprehensive online help sy stem. Help topics appear on the phone screen.
An Overview of Y our Phone Cisco Unified IP Phone 7961G/796 1G-GE and 7941 G/7941G-GE for Cisco Unified Call Manager 5.0 (SCCP) 21 Understanding Lines vs. Calls T o avoid confusion about lines and cal ls, refer to these descriptions: Lines—Each line corresponds to a directory num ber that others can use to call you.
22 OL-8163-01 Understanding Feature Availability Depending on your phone system configuration, feat ures in cluded in this Phone Guide might not be available to you or might work differently on yo ur phone. Contact your support desk or system administrator for information about fe ature operation or availability .
Basic Call Ha ndling Cisco Unified IP Phone 7961G/796 1G-GE and 7941 G/7941G-GE for Cisco Unified Call Manager 5.0 (SCCP) 23 Basic Call Handling Y ou can perform basic call-handling tasks using a rang e of features and services. Feature av ailability can vary; see your system admi nistrator for more information.
24 OL-8163-01 Placing a Call—Additional Options Y ou can place calls using spec ial features and services th at might be available on your phone. See your system administrator for more i nformation about these additional op tions. If you want to... Then.
Basic Call Ha ndling Cisco Unified IP Phone 7961G/796 1G-GE and 7941 G/7941G-GE for Cisco Unified Call Manager 5.0 (SCCP) 25 Answering a Call Y ou can answer a call by lifting the hand set, or you can use other options if they are available on your phone.
26 OL-8163-01 Ending a Call T o end a call, hang up. Here are some more details. Using Hold and Resume Y ou can hold and resume calls. Tips • Engaging the Hold feature typically generates music or a beeping tone. • A held call is indicated by the call-on-hold icon: .
Basic Call Ha ndling Cisco Unified IP Phone 7961G/796 1G-GE and 7941 G/7941G-GE for Cisco Unified Call Manager 5.0 (SCCP) 27 Using Mute With Mute enabled, you can hear other parties on a call but they cannot hear you. Y ou can use Mute in conjunction with the handset, speakerphone, or a headset.
28 OL-8163-01 Y ou can use these additional methods to view multiple calls on mu ltiple lines: Transferring Calls T ransfe r redirects a connected call. The target is the number to which you want to transfer the call. If you want to... Then... V iew calls on another line 1.
Basic Call Ha ndling Cisco Unified IP Phone 7961G/796 1G-GE and 7941 G/7941G-GE for Cisco Unified Call Manager 5.0 (SCCP) 29 Tips • If on-hook transfer is enabled on your phone, you can either hang up to complete the call, or press Tr a n s f e r and then hang up.
30 OL-8163-01 Tips • Enter the call forward target number exactly as you would dial it from your phone. For example, enter an access code or the area code, if necessary .
Basic Call Ha ndling Cisco Unified IP Phone 7961G/796 1G-GE and 7941 G/7941G-GE for Cisco Unified Call Manager 5.0 (SCCP) 31 See the “Starting and Joining a Stand ard Conference” section on page 31 for additional instructions.
32 OL-8163-01 Tips • Calls must be on t he same line befo re you can add them to a conference. If calls are on different lines, transfer them to a single line before usi ng Confrn or Join . • Depending on how your phone is configured, if you leave a conferen ce after creating it, the conference might end.
Basic Call Ha ndling Cisco Unified IP Phone 7961G/796 1G-GE and 7941 G/7941G-GE for Cisco Unified Call Manager 5.0 (SCCP) 33 Starting or Joining a Meet-Me Conference Call Meet-Me conferencing allows you to start or join a conference by calling the conference number .
34 OL-8163-01 Advanced Call Handling Advanced call-handling tasks involve special features that your syst em administrator might configure for your phone depending on your call-handling needs and work environment. Speed Dialing Speed dialing allows you to enter an index number , press a button, or select a phone screen item to place a call.
Advanced Call Ha ndling Cisco Unified IP Phone 7961G/796 1G-GE and 7941 G/7941G-GE for Cisco Unified Call Manager 5.0 (SCCP) 35 Picking Up a Redirected Call on Your Phone Call PickUp allows you to answer a call that is ringing on a coworker’ s phone by redirecting the call to your phone.
36 OL-8163-01 Using a Shared Line Y our system administrator might ask you to use a shared line if you: • Have multiple phones and want one phone number • Share call-handling tasks with coworkers .
Advanced Call Ha ndling Cisco Unified IP Phone 7961G/796 1G-GE and 7941 G/7941G-GE for Cisco Unified Call Manager 5.0 (SCCP) 37 Adding Yourself to a Shared-Line Call Depending on how your phone is configured, you can add yourself to a call on a shared line using either Barge or cBarge .
38 OL-8163-01 Preventing Others from Viewin g or Barging a Shared-Line Call If you share a phone line, you can use the Privacy feature to prevent others who share the line from viewing or barging (adding themselves to) your call s.
Advanced Call Ha ndling Cisco Unified IP Phone 7961G/796 1G-GE and 7941 G/7941G-GE for Cisco Unified Call Manager 5.0 (SCCP) 39 Making and Receiving Secure Calls Depending on how your system administrator has co nfigured your phone system, your phone might support making and receivi ng secure calls.
40 OL-8163-01 Prioritizing Critical Calls In some specialized environments, such as military or government offices, you might need to make and receive urgent or critical calls. If you have the need for this spec ialized call handling, your system administrator can add Multilevel Precedence and Preemption (MLPP) to your phone.
Advanced Call Ha ndling Cisco Unified IP Phone 7961G/796 1G-GE and 7941 G/7941G-GE for Cisco Unified Call Manager 5.0 (SCCP) 41 Using Cisco Extension Mobility Cisco Extension Mobility (EM) allows you to tempor a rily configure a Cisco Unified IP Phone as your own.
42 OL-8163-01 Using a Handset, Headset, and Speakerphone Y ou can use your phone with a h andset, headset, or speakerphone. Obtaining a Headset Y our phone supports four - or six-wire headset ja cks. For information about purchasing head sets, see the “Headset Information” section on page 14.
Using a Handset, Headset, and Spe akerphone Cisco Unified IP Phone 7961G/796 1G-GE and 7941 G/7941G-GE for Cisco Unified Call Manager 5.0 (SCCP) 43 Using AutoAnswer When AutoAnswer is enabled, your phone answers incoming calls auto matically after a few rings.
44 OL-8163-01 Using Phone Settings Y ou can customize your Cisco Unified IP Phone by adju sting the ring tone, ba ckground image, and other settings. Customizing Rings and Message Indicators Y ou can customize how your phone indicates a n in coming call and a new voice mail message.
Using Phone Settings Cisco Unified IP Phone 7961G/796 1G-GE and 7941 G/7941G-GE for Cisco Unified Call Manager 5.0 (SCCP) 45 Customizing the Phone Screen Y ou can adjust the characteri stics of your phone screen. If you want to... Then... Change the phone screen contrast 1.
46 OL-8163-01 Using Call Logs and Directories This section describes how you can use call logs and directories. T o acce ss both features, use the Directories button . Using Call Logs Y our phone maintains records o f your missed, placed, and received calls.
Using Call Logs and Directories Cisco Unified IP Phone 7961G/796 1G-GE and 7941 G/7941G-GE for Cisco Unified Call Manager 5.0 (SCCP) 47 Tip T o view the complete call record of a multiparty call, press Details . The Details call record shows two entries for each missed or received multiparty call.
48 OL-8163-01 Directory Dialing Depending on configuration, your phone can prov ide corporate and personal directory features: • Corporate Directory—Corporate c ontacts that you can ac cess on your phone. Corporate Directory is set up and maintained by your system administrator .
Using Call Logs and Directories Cisco Unified IP Phone 7961G/796 1G-GE and 7941 G/7941G-GE for Cisco Unified Call Manager 5.0 (SCCP) 49 Using Personal Direct ory on Your Phone The Personal Directory feature set contains your Personal Address Book (P AB) and Fast Dials.
50 OL-8163-01 Add a new P AB entry 1. Access Personal Direc tory , then choose Personal Address Book . 2. Access the Search page by choosing Submit . (Y ou do not need to in put search information first.) 3. Press New . 4. Use your phone keypad to enter a name a nd e-mail information.
Using Call Logs and Directories Cisco Unified IP Phone 7961G/796 1G-GE and 7941 G/7941G-GE for Cisco Unified Call Manager 5.0 (SCCP) 51 Tips • Y our system administrator can provide you with the user ID and PIN that you need to log in to Personal Directory .
52 OL-8163-01 Accessing Voice Messages T o access voice messages, use the button. Note Y our company determines the voic e message servic e that your phone sy stem uses. For t he most accurate and detailed informatio n, refer to the documentation that came with your v oice message system.
Customizing Y our Phone on the We b Cisco Unified IP Phone 7961G/796 1G-GE and 7941 G/7941G-GE for Cisco Unified Call Manager 5.0 (SCCP) 53 Customizing Your Phone on the Web Y our Cisco Unified IP Phone is a network dev ice that can share information with other network devices in your company , including your personal co mputer .
54 OL-8163-01 Configuring Features and Services on the Web The topics in this section describe how to configur e features and services from y our User Options web pages after logging in. See the“ Accessing Y our User Options W eb Page s” section on page 53.
Customizing Y our Phone on the We b Cisco Unified IP Phone 7961G/796 1G-GE and 7941 G/7941G-GE for Cisco Unified Call Manager 5.0 (SCCP) 55 Configuring Fast Dials on the Web This section describes how to assign Fast D ials from your User Options web pages.
56 OL-8163-01 Using the Address Book Synchronization Tool Y ou can use the Address Book Synchronization T ool (T ABSynch) to synchronize your existing Microsoft Windows Address Book (if applicable) with your PAB. Entries from your Microsoft Windows Address Book will then be accessible on your Cisco Unified IP Phone and User Options web pages.
Customizing Y our Phone on the We b Cisco Unified IP Phone 7961G/796 1G-GE and 7941 G/7941G-GE for Cisco Unified Call Manager 5.0 (SCCP) 57 Setting Up Phone Services on the Web Phone services can include special phone features, n etwork data, and web-based information (such as stock quotes and movie listings).
58 OL-8163-01 Controlling User Settings on the Web User settings include your password, PIN, and language (locale) settings. Tip Y our PIN and password allow you to access different features and serv ices. For example, use your PIN to log in to Cisco Extension Mobility o r Personal Directory on your p hone.
Customizing Y our Phone on the We b Cisco Unified IP Phone 7961G/796 1G-GE and 7941 G/7941G-GE for Cisco Unified Call Manager 5.0 (SCCP) 59 Controlling Line Settings on the Web Line settings affect a specific phone line (directory number) on your phone.
60 OL-8163-01 Change the ring pattern per line 1. Select a device. 2. Click Line Setti ngs . 3. If you have more than one director y number (line) assigned to your phone, verify that the appropriate line is selected or choose a new one.
Customizing Y our Phone on the We b Cisco Unified IP Phone 7961G/796 1G-GE and 7941 G/7941G-GE for Cisco Unified Call Manager 5.0 (SCCP) 61 Using Cisco WebDialer Cisco W ebDialer allows you to make calls on your Cisco Unified IP Phone to directory contacts by clicking items in a web browser .
62 OL-8163-01 Log out of W ebDialer Click the logout icon in the Make Call or Hang Up page. Set up, view , or change W ebDialer preferences Access the Preferenc es page. The Preferences page appears the first time that you use W ebDialer (after you click the number that you want to dial.
Understanding Additional Configu ration Options Cisco Unified IP Phone 7961G/796 1G-GE and 7941 G/7941G-GE for Cisco Unified Call Manager 5.0 (SCCP) 63 Understanding Additional Configuration Options Y.
64 OL-8163-01 Share phones or office space with coworkers Consider using: • Call Park to store and retrieve calls without using the transfer feature • Call Pickup to answer calls ringing on anothe.
T roubleshooting Y our Phone Cisco Unified IP Phone 7961G/796 1G-GE and 7941 G/7941G-GE for Cisco Unified Call Manager 5.0 (SCCP) 65 Troubleshooting Your Phone This section provides information to help you troubleshoot p roblems with your phone.
66 OL-8163-01 Viewing Phone Administration Data Y our system administrator migh t ask you to access administrati on data on your phone for troubleshooting purposes. Using the Quality Reporting Tool Y our system administrator may temporarily configure your phone with the Quality Reporting T ool (QR T) to troubleshoot perfo rmance problems.
Cisco One-Y ear Limited Hardware Warranty T erms Cisco Unified IP Phone 7961G/796 1G-GE and 7941 G/7941G-GE for Cisco Unified Call Manager 5.0 (SCCP) 67 Cisco One-Year Limited Hardware Warranty Terms There are special terms applicable to your hardware wa rranty and various services that you can use during the warranty period.
68 OL-8163-01 Replacement, Repair, or Refund Policy for Hardware Cisco or its service cen ter will use commercially reason able efforts to ship a replacement part within ten (10) working days after receipt of a Return Materials Authorization (RMA) request.
Cisco Unified IP Phone 7961G/796 1G-GE and 7941 G/7941G-GE for Cisco Unified Call Manager 5.0 (SCCP) 69 Index A Address Book Synchronization Tool 56 answering calls, options for 25 ASCII label field s.
70 OL-8163-01 transferring 28 viewing 19 , 27 viewing multiple 27 cBarge 37 Cisco Unified IP Phone adjusting height of 13 connecting 12 description of 15 feature configuration for 22 , 63 illustration.
Cisco Unified IP Phone 7961G/796 1G-GE and 7941 G/7941G-GE for Cisco Unified Call Manager 5.0 (SCCP) 71 forwarding calls, options for 29 G group call pickup, using 35 H handset light strip 18 securing.
72 OL-8163-01 multiple calls, handling 27 mute button, description of 18 mute, using 27 N navigation button, description of 18 network configuration data, locating 65 O on-hook dialing 23 online help,.
Cisco Unified IP Phone 7961G/796 1G-GE and 7941 G/7941G-GE for Cisco Unified Call Manager 5.0 (SCCP) 73 services changing or ending 57 service names 57 subscribing to 57 services button, description o.
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Corporate Headquarters Cisco Systems, Inc. 170 W est T asman Drive San Jose, CA 951 34-1706 USA www .cisco.com T el: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 European Headquarters Cisco Systems International BV Haarlerb ergpark Haarlerbergw eg 13-19 1101 CH Amsterdam The Neth erlands www-europe.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Cisco Systems 7961G/7961G-GE è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Cisco Systems 7961G/7961G-GE - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Cisco Systems 7961G/7961G-GE imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Cisco Systems 7961G/7961G-GE ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Cisco Systems 7961G/7961G-GE, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Cisco Systems 7961G/7961G-GE.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Cisco Systems 7961G/7961G-GE. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Cisco Systems 7961G/7961G-GE insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
