Manuale d’uso / di manutenzione del prodotto 4500E del fabbricante Cisco Systems
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NOTICE. ALL STATEMENTS, INF ORMATION, AND R ECOMMENDATION S IN THIS MANU AL ARE BELIEV ED TO BE ACCURATE BUT ARE PRESEN TED WITHOUT WARRANTY OF ANY KI ND, EXPRES S OR IMPLIED. USERS MUST TAK E FULL RESPONS IBILITY F OR THEIR APPLI CATION OF ANY P RODUCTS.
iii Cisco Video Surveillance 4300E and 4500E Hi gh-Definition IP Ca mera User Guide OL-25230-02 CONTENTS Preface v Overview v Organization v Obtaining Documentation, Obtaining Support, and Security Gu.
Contents iv Cisco Video Surveillance 4300E and 4500E High-Definition IP Camera User Guide OL-25230-02 Video Overlay Settings Windo w 3-8 IO Ports Settings Window 3-9 Pan Tilt Settings Window 3-10 Even.
v Cisco Video Surveillance 4300E and 4500E Hi gh-Definition IP Ca mera User Guide OL-25230-02 Preface Overview This document, Cisco V ideo Surveillance 4300 E and 4500E High-Def inition IP Camera User.
vi Cisco Video Surveillance 4300E and 4500E High-Definition IP Camera User Guide OL-25230-02 Preface.
CH A P T E R 1-1 Cisco Video Surveillance 4300E and 4500E High-Definition IP Camera User Guide OL-25230-02 1 Overview This chapter pro vides an overvi ew of the Cisco 4000E Series V ideo Surveillance High-Def inition IP Cameras and their features.
1-2 Cisco Video Surveillance 4300E and 4500E High-Definition IP Camera User Guide OL-25230-02 Chapter 1 Overvi ew IP Camera Fe atures • V ideo analytics (CIVS-IPC-4500E only)—Pro v ides an intuiti ve interface and too ls for video analysis. • Medianet —The IP camera supports the Auto Smartports feature of the Media Services Interface (MSI).
1-3 Cisco Video Surveillance 4300E and 4500E High-Definition IP Camera User Guide OL-25230-02 Chapter 1 Overview IP Camera Physical Details IP Camera Physical Details The IP camera includes a reset bu.
1-4 Cisco Video Surveillance 4300E and 4500E High-Definition IP Camera User Guide OL-25230-02 Chapter 1 Overvi ew IP Camera Physical Details Figure 1-2 and the table that follows describe th e items on the rear of the IP camera. Figur e 1 -2 Rear of IP Camera 1 Power LED Lights bright when the IP camera is po wering up.
1-5 Cisco Video Surveillance 4300E and 4500E High-Definition IP Camera User Guide OL-25230-02 Chapter 1 Overview IP Camera Physical Details Figure 1-3 and the table that follo ws describe the item on the side of the IP camera.
1-6 Cisco Video Surveillance 4300E and 4500E High-Definition IP Camera User Guide OL-25230-02 Chapter 1 Overvi ew DC Auto Iris Lens Connector Pinouts DC Auto Iris Lens Connector Pinouts Figure 1-4 describes the pinou ts of the DC auto iris lens connector on th e IP camera.
CH A P T E R 2-1 Cisco Video Surveillance 4300E and 4500E High-Definition IP Camera User Guide OL-25230-02 2 Getting Started This chapter pro vides instructions for installing and performing the initial setu p of the Cisco V ideo Surveillance IP Camera.
2-2 Cisco Video Surveillance 4300E and 4500E High-Definition IP Camera User Guide OL-25230-02 Chapter 2 Getting Started Installing the IP Camera War ni ng Installation of the equipment must comply with local and national electrical codes. Statement 1074 War ni ng The power supply must be placed indoors.
2-3 Cisco Video Surveillance 4300E and 4500E High-Definition IP Camera User Guide OL-25230-02 Chapter 2 Getting Started Installing the IP Camera Step 3 Optional. Use the audio Y cable to connect a speaker , microphone, or both de vices to the audio port on the rear of the IP camera.
2-4 Cisco Video Surveillance 4300E and 4500E High-Definition IP Camera User Guide OL-25230-02 Chapter 2 Getting Started Installing the IP Camera Step 5 Optional. Use the GPIO ports on the rear of the IP camera to co nnect external d e vices that trigger ala rms (connect through input p orts) or respond to alarms (connect through output ports).
2-5 Cisco Video Surveillance 4300E and 4500E High-Definition IP Camera User Guide OL-25230-02 Chapter 2 Getting Started Performing the Initial Se tup of the IP Camera After you install the IP camera, follo w the instructions in the “Performing the Initi al Setup of the IP Camera” sectio n on page 2-5 to acc ess and configure the camera.
2-6 Cisco Video Surveillance 4300E and 4500E High-Definition IP Camera User Guide OL-25230-02 Chapter 2 Getting Started Accessing the IP Came ra Step 2 In the Set Password and V erify P assword f ields in the Admin column, enter a password for the IP camera administrator .
2-7 Cisco Video Surveillance 4300E and 4500E High-Definition IP Camera User Guide OL-25230-02 Chapter 2 Getting Started Accessing the IP Camera • Port number , if other than the default v alue. Default port numb ers for the IP camera are 443 for HTTPS and 80 for HTTP .
2-8 Cisco Video Surveillance 4300E and 4500E High-Definition IP Camera User Guide OL-25230-02 Chapter 2 Getting Started Understanding the IP Camera User Inte rface Understanding the IP Ca mera User In.
2-9 Cisco Video Surveillance 4300E and 4500E High-Definition IP Camera User Guide OL-25230-02 Chapter 2 Getting Started Understanding the IP Camera User Interface IP Camera Windows The IP camera user interface includes these main windows: • Home windo w—Displays the information that is described in Ta b l e 2-3 .
2-10 Cisco Video Surveillance 4300E and 4500E High-Definition IP Camera User Guide OL-25230-02 Chapter 2 Getting Started Adjusting Back Focu s on the IP Camera Adjusting Back Focus on the IP Camera T o obtain the sharpest image from the camera, you may need to adjust it s back focus.
2-11 Cisco Video Surveillance 4300E and 4500E High-Definition IP Camera User Guide OL-25230-02 Chapter 2 Getting Started Powering the IP Camera On o r Off Powering the IP Camera On or Off The IP camera does not include an on/ off switch . Y ou power it on or off b y connecting it to or disconnectin g it from a power source.
2-12 Cisco Video Surveillance 4300E and 4500E High-Definition IP Camera User Guide OL-25230-02 Chapter 2 Getting Started Managing the Local Storage The USB Do wnload Decryptio n Utility allo ws you to manage the USB flash dri ve and to decrypt th e encrypted video data on the fl ash dri ve.
2-13 Cisco Video Surveillance 4300E and 4500E High-Definition IP Camera User Guide OL-25230-02 Chapter 2 Getting Started Managing the Local Storage Procedure Step 1 Double-click the USB Download Decryption Utility icon to open the u tility . Step 2 Enter the IP address and root passw ord for the IP camera and click Connect .
2-14 Cisco Video Surveillance 4300E and 4500E High-Definition IP Camera User Guide OL-25230-02 Chapter 2 Getting Started Managing the Local Storage Step 3 Do one of the follo wing to choose the encrypt ed files that are to be deleted from the USB flash dri ve: • T o choose all encrypt ed video f iles on the USB flash dri ve, click Select all .
CH A P T E R 3-1 Cisco Video Surveillance 4300E and 4500E High-Definition IP Camera User Guide OL-25230-02 3 Configuring and Managing the IP Camera The Cisco V ideo Surv eillance IP Camera pro vides conf iguration w indow s that you use to conf igure and manage the IP camera.
3-2 Cisco Video Surveillance 4300E and 4500E High-Definition IP Camera User Guide OL-25230-02 Chapter 3 Config uring and Managin g the IP Camera Feature Setup Windows The configuration windo w s are o.
3-3 Cisco Video Surveillance 4300E and 4500E High-Definition IP Camera User Guide OL-25230-02 Chapter 3 Configuring and Ma naging the IP Camera Feature Setup Windows • Pan T ilt Settings W indo w , .
3-4 Cisco Video Surveillance 4300E and 4500E High-Definition IP Camera User Guide OL-25230-02 Chapter 3 Config uring and Managin g the IP Camera Feature Setup Windows If you chan ge any opt ions in this windo w , you must click the Sa ve Settings b u tton to save the changes.
3-5 Cisco Video Surveillance 4300E and 4500E High-Definition IP Camera User Guide OL-25230-02 Chapter 3 Configuring and Ma naging the IP Camera Feature Setup Windows Enable Multicast Check this check box to send video a nd audio data as a multicast stream.
3-6 Cisco Video Surveillance 4300E and 4500E High-Definition IP Camera User Guide OL-25230-02 Chapter 3 Config uring and Managin g the IP Camera Feature Setup Windows Camera Settings Window The Camera.
3-7 Cisco Video Surveillance 4300E and 4500E High-Definition IP Camera User Guide OL-25230-02 Chapter 3 Configuring and Ma naging the IP Camera Feature Setup Windows Ta b l e 3-3 describes the options in the Camera Settin gs windo w .
3-8 Cisco Video Surveillance 4300E and 4500E High-Definition IP Camera User Guide OL-25230-02 Chapter 3 Config uring and Managin g the IP Camera Feature Setup Windows Video Overlay Settings Window The.
3-9 Cisco Video Surveillance 4300E and 4500E High-Definition IP Camera User Guide OL-25230-02 Chapter 3 Configuring and Ma naging the IP Camera Feature Setup Windows IO Ports Settings Window The IO Ports Settings windo w lets you configure v arious options for the two inpu t and two output ports on the IP camera.
3-10 Cisco Video Surveillance 4300E and 4500E High-Definition IP Camera User Guide OL-25230-02 Chapter 3 Config uring and Managin g the IP Camera Feature Setup Windows Pan Tilt Settings Window The Pan T ilt Settings windo w provides options for conf iguring pan and tilt fun ctions for the IP camera.
3-11 Cisco Video Surveillance 4300E and 4500E High-Definition IP Camera User Guide OL-25230-02 Chapter 3 Configuring and Ma naging the IP Camera Feature Setup Windows Event Notification Window The Event No tificatio n windo w provides o ptions for ho w the IP camera handles e vents .
3-12 Cisco Video Surveillance 4300E and 4500E High-Definition IP Camera User Guide OL-25230-02 Chapter 3 Config uring and Managin g the IP Camera Feature Setup Windows T o display the Event No tificat.
3-13 Cisco Video Surveillance 4300E and 4500E High-Definition IP Camera User Guide OL-25230-02 Chapter 3 Configuring and Ma naging the IP Camera Feature Setup Windows Event Scheduling Ar ea Scheduling Grid Designate the times at which an even t causes the IP camera to take the designed actions.
3-14 Cisco Video Surveillance 4300E and 4500E High-Definition IP Camera User Guide OL-25230-02 Chapter 3 Config uring and Managin g the IP Camera Feature Setup Windows URL Base Enter a string to be used as the pref ix in the HTTP URL for the secondary server .
3-15 Cisco Video Surveillance 4300E and 4500E High-Definition IP Camera User Guide OL-25230-02 Chapter 3 Configuring and Ma naging the IP Camera Feature Setup Windows POP Server Identify an optional s.
3-16 Cisco Video Surveillance 4300E and 4500E High-Definition IP Camera User Guide OL-25230-02 Chapter 3 Config uring and Managin g the IP Camera Feature Setup Windows Patrol Sequence Window The Patrol Sequence windo w provides options for co nfiguring a patrol sequen ce for the IP camera.
3-17 Cisco Video Surveillance 4300E and 4500E High-Definition IP Camera User Guide OL-25230-02 Chapter 3 Configuring and Ma naging the IP Camera Feature Setup Windows Ta b l e 3-8 describes the option in the Patro l Sequence windo w .
3-18 Cisco Video Surveillance 4300E and 4500E High-Definition IP Camera User Guide OL-25230-02 Chapter 3 Config uring and Managin g the IP Camera Network Setup Windows Analytics Windows The Analytics windo ws provide access to options for conf iguring the Cisco video anal ytics feature.
3-19 Cisco Video Surveillance 4300E and 4500E High-Definition IP Camera User Guide OL-25230-02 Chapter 3 Configuring and Ma naging the IP Camera Network Setup Windows Ta b l e 3-9 describes the options in the Basic Settings w indow . IP Addressing Window The IP Addressing windo w provides options for conf iguring the IP address of the IP camera.
3-20 Cisco Video Surveillance 4300E and 4500E High-Definition IP Camera User Guide OL-25230-02 Chapter 3 Config uring and Managin g the IP Camera Network Setup Windows Ta b l e 3-10 describes the options in the IP Addressing windo w .
3-21 Cisco Video Surveillance 4300E and 4500E High-Definition IP Camera User Guide OL-25230-02 Chapter 3 Configuring and Ma naging the IP Camera Network Setup Windows Ta b l e 3-11 describes the options in the T ime Settings window .
3-22 Cisco Video Surveillance 4300E and 4500E High-Definition IP Camera User Guide OL-25230-02 Chapter 3 Config uring and Managin g the IP Camera Network Setup Windows Discovery Settings Window The Discov ery Settings wi ndow pro vides options for conf iguring the IP camera to work with Cisco Discov ery Protocol or Bonjour .
3-23 Cisco Video Surveillance 4300E and 4500E High-Definition IP Camera User Guide OL-25230-02 Chapter 3 Configuring and Ma naging the IP Camera Network Setup Windows SNMP Settings Window The SNMP Settings w indow pro vides optio ns for configuring Simple Net work Management Proto col (SNMP) settings for the IP camera.
3-24 Cisco Video Surveillance 4300E and 4500E High-Definition IP Camera User Guide OL-25230-02 Chapter 3 Config uring and Managin g the IP Camera Network Setup Windows Manually Conf igure Local Engine ID Click this radio b utton if you want to enter a lo cal engine ID manually , then enter a unique local engine ID.
3-25 Cisco Video Surveillance 4300E and 4500E High-Definition IP Camera User Guide OL-25230-02 Chapter 3 Configuring and Ma naging the IP Camera Network Setup Windows 802.1x Settings Window The 802.1x Settings windo w provides options fo r configuring 802.
3-26 Cisco Video Surveillance 4300E and 4500E High-Definition IP Camera User Guide OL-25230-02 Chapter 3 Config uring and Managin g the IP Camera Network Setup Windows IP Filter Settings Window The IP.
3-27 Cisco Video Surveillance 4300E and 4500E High-Definition IP Camera User Guide OL-25230-02 Chapter 3 Configuring and Ma naging the IP Camera Network Setup Windows If you chan ge any opt ions in this windo w , you must click the Sa ve Settings b u tton to save the changes.
3-28 Cisco Video Surveillance 4300E and 4500E High-Definition IP Camera User Guide OL-25230-02 Chapter 3 Config uring and Managin g the IP Camera Administration W indows Administration Windows The Adm.
3-29 Cisco Video Surveillance 4300E and 4500E High-Definition IP Camera User Guide OL-25230-02 Chapter 3 Configuring and Ma naging the IP Camera Administration Windows If you chan ge any opt ions in this windo w , you must click the Sa ve Settings b u tton to save the changes.
3-30 Cisco Video Surveillance 4300E and 4500E High-Definition IP Camera User Guide OL-25230-02 Chapter 3 Config uring and Managin g the IP Camera Administration W indows User Settings Window The User .
3-31 Cisco Video Surveillance 4300E and 4500E High-Definition IP Camera User Guide OL-25230-02 Chapter 3 Configuring and Ma naging the IP Camera Administration Windows Maintenance Settings Window The .
3-32 Cisco Video Surveillance 4300E and 4500E High-Definition IP Camera User Guide OL-25230-02 Chapter 3 Config uring and Managin g the IP Camera Administration W indows Ta b l e 3-19 describes the options in the Maintenance Settings windo w .
3-33 Cisco Video Surveillance 4300E and 4500E High-Definition IP Camera User Guide OL-25230-02 Chapter 3 Configuring and Ma naging the IP Camera Administration Windows Firmware Settings Window The Firmwa re Setting s window lets yo u view informati on about th e firmware that i s installe d on the IP camera and upgrade the firmware.
3-34 Cisco Video Surveillance 4300E and 4500E High-Definition IP Camera User Guide OL-25230-02 Chapter 3 Config uring and Managin g the IP Camera Administration W indows Device Processes Window The De vice Processes window displays the processes that occupy TCP or UDP ports, and lets you stop any of these processes.
3-35 Cisco Video Surveillance 4300E and 4500E High-Definition IP Camera User Guide OL-25230-02 Chapter 3 Configuring and Ma naging the IP Camera Log Windows Password Complexity Window IP camera administrator and user passwords must al ways meet the requirements that are described in the “User Settings W indow” section on page 3-30 .
3-36 Cisco Video Surveillance 4300E and 4500E High-Definition IP Camera User Guide OL-25230-02 Chapter 3 Config uring and Managin g the IP Camera Log Windows Log Setup Settings Window The Log Setup Settings wind ow pro vides options for conf iguring the log f ile and an option al syslog server on whi ch to store log f iles.
3-37 Cisco Video Surveillance 4300E and 4500E High-Definition IP Camera User Guide OL-25230-02 Chapter 3 Configuring and Ma naging the IP Camera Log Windows Facility Enter the system f acility that rece iv es logs on the Syslog serv er . Minimum Log Se verity Choose the m inimum severity of messages that are sent to the Syslog server .
3-38 Cisco Video Surveillance 4300E and 4500E High-Definition IP Camera User Guide OL-25230-02 Chapter 3 Config uring and Managin g the IP Camera Log Windows Local Log Window The Local Log windo w lets you view th e log fil e that is stored on the IP camera.
3-39 Cisco Video Surveillance 4300E and 4500E High-Definition IP Camera User Guide OL-25230-02 Chapter 3 Configuring and Ma naging the IP Camera Log Windows Ta b l e 3-25 describes the message s that can appear in the IP camera log file. When you vie w the log file, each message includes the date an d time that it was lo gged.
3-40 Cisco Video Surveillance 4300E and 4500E High-Definition IP Camera User Guide OL-25230-02 Chapter 3 Config uring and Managin g the IP Camera Log Windows CONFIG_SA VE _F AILED Saving conf iguration to user < user > < IP addr ess or hostname > failed.
3-41 Cisco Video Surveillance 4300E and 4500E High-Definition IP Camera User Guide OL-25230-02 Chapter 3 Configuring and Ma naging the IP Camera Log Windows INPUT_TWO_CHANGED Input port two changed to < high/low >. I nput port 1 on the IP camera changed state.
3-42 Cisco Video Surveillance 4300E and 4500E High-Definition IP Camera User Guide OL-25230-02 Chapter 3 Config uring and Managin g the IP Camera Log Windows SER VER_CONT A CTED Communi cation estab lished with <server type> server <server or IP addr ess> .
CH A P T E R 4-1 Cisco Video Surveillance 4300E and 4500E High-Definition IP Camera User Guide OL-25230-02 4 Viewing Live Video After you install and set up the Cisco V ideo Surveillance IP Camera as .
4-2 Cisco Video Surveillance 4300E and 4500E High-Definition IP Camera User Guide OL-25230-02 Chapter 4 Viewing Live Video V ideo Resolution drop-do wn list Choose the resolut ion for video transmission . The resolutions in this drop-do wn list depend on the video stan dard that you selected.
4-3 Cisco Video Surveillance 4300E and 4500E High-Definition IP Camera User Guide OL-25230-02 Chapter 4 Viewing Live Video Saturation slider T o control the saturation of the video from t he IP camera, drag the slider , or enter a v alue from 1 through 100 an d press the Enter ke y .
4-4 Cisco Video Surveillance 4300E and 4500E High-Definition IP Camera User Guide OL-25230-02 Chapter 4 Viewing Live Video Restor e but t o n Displays the def ault video image, whic h is not r otated and not re versed. Full Scre en butto n Displays the video image in full screen mode.
4-5 Cisco Video Surveillance 4300E and 4500E High-Definition IP Camera User Guide OL-25230-02 Chapter 4 Viewing Live Video Presets contr ols Preset drop-do wn list Displays a list of p reset positions that you ha ve set for the IP camera. When you choose a preset position from this list, the IP camera mo ves to that position.
4-6 Cisco Video Surveillance 4300E and 4500E High-Definition IP Camera User Guide OL-25230-02 Chapter 4 Viewing Live Video Right Arro w toggle but t o n Click the Right Arro w to display the pan/tilt speed contro ls. The button changes to the Left Arro w button.
4-7 Cisco Video Surveillance 4300E and 4500E High-Definition IP Camera User Guide OL-25230-02 Chapter 4 Viewing Live Video Motion detection control s Note These controls appear when yo u click the Up Arrow in the Moti on Detection area and are av ailable only viewing th e primary (H.
4-8 Cisco Video Surveillance 4300E and 4500E High-Definition IP Camera User Guide OL-25230-02 Chapter 4 Viewing Live Video Full Scre en check box Becomes av ailable when you click check Enable Motion Detection check b ox. Check the Full Screen check box to cause the IP camera to examine the entire video f ield for acti vity .
CH A P T E R 5-1 Cisco Video Surveillance 4300E and 4500E High-Definition IP Camera User Guide OL-25230-02 5 Troubleshooting This chapter describes some common probl ems that may be encountered while usin g the IP camera and provid es possible solutions.
5-2 Cisco Video Surveillance 4300E and 4500E High-Definition IP Camera User Guide OL-25230-02 Chapter 5 Tro ubleshooting Symptom The motion detection feature d oes not send e-mail alerts.
IN-1 Cisco Video Surveillance 4300E and 4500E Hi gh-Definition IP Ca mera User Guide OL-25230-02 INDEX Numerics 802.1x Settin gs window options 3-25 overview 3-25 A About link 2-8 Account Initializati.
Index IN-2 Cisco Video Surveillance 4300E and 4500E High-Definition IP Camera User Guide OL-25230-02 Device Processes window 3-34 Discovery Settings wind ow 3-22 Event Notification window 3-11 Feature.
Index IN-3 Cisco Video Surveillance 4300E and 4500E Hi gh-Definition IP Ca mera User Guide OL-25230-02 options 3-12 overview 3-11 F factory default configurations, r esetting 3-32 factory default co n.
Index IN-4 Cisco Video Surveillance 4300E and 4500E High-Definition IP Camera User Guide OL-25230-02 controlling access to 3-26 day mode 3-6 DC auto iris lens connector pinout s 1-6 description 1-3 fo.
Index IN-5 Cisco Video Surveillance 4300E and 4500E Hi gh-Definition IP Ca mera User Guide OL-25230-02 options 3-32 overview 3-31 microphone external 3-7 interna l 1-3, 3-7 muting PC 4-4 on camera 1-3.
Index IN-6 Cisco Video Surveillance 4300E and 4500E High-Definition IP Camera User Guide OL-25230-02 port for power adapter 1-5 powering off the IP camera 2-11 powering on the IP camera 2-11 Power ove.
Index IN-7 Cisco Video Surveillance 4300E and 4500E Hi gh-Definition IP Ca mera User Guide OL-25230-02 T terminal bl ock 2-4 text overlay, on video 3-8 threshold, for motion detection 4-7, 4-8 tilting.
Index IN-8 Cisco Video Surveillance 4300E and 4500E High-Definition IP Camera User Guide OL-25230-02.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Cisco Systems 4500E è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Cisco Systems 4500E - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Cisco Systems 4500E imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Cisco Systems 4500E ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Cisco Systems 4500E, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Cisco Systems 4500E.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Cisco Systems 4500E. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Cisco Systems 4500E insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
