Manuale d’uso / di manutenzione del prodotto 4 del fabbricante Cisco Systems
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Corporate Headquarters: © 20 06 Cisco Syst ems, Inc. All rights reserved. Cisco Systems, Inc., 170 West Tasman Drive, San Jose, CA 95134-1706 USA Avaya Definity Gx/PBXLink Integration Guide for Cisco Unity 4.0 Revised Mar ch 31, 2006 This document pro vides instructions for inte grating the phone system with Cisco Unity.
2 Avaya Definity Gx/PBXLink Integr ation Guide for Cisco Unity 4.0 OL-3105-15 Avaya Definity Gx/PBXLink Integration Guide f or Cisco Unity 4.0 Requirements Task List to Make Changes to an Integration Use the following task list to make chang es to an integrat ion after it has been cr eated.
3 Avaya Definity Gx/PBXLink Integr ation Guid e for Cisco U nity 4.0 OL-3105-15 Avaya Definity Gx/PBXLink Int egration Guide for Cisco Unity 4.0 Integrat ion Description • The phone system ready fo r the inte gration as described in the installation guide for the phone system.
4 Avaya Definity Gx/PBXLink Integr ation Guide for Cisco Unity 4.0 OL-3105-15 Avaya Definity Gx/PBXLink Integration Guide f or Cisco Unity 4.0 Integration Description Configuration for 25 to 48 Ports .
5 Avaya Definity Gx/PBXLink Integr ation Guid e for Cisco U nity 4.0 OL-3105-15 Avaya Definity Gx/PBXLink Int egration Guide for Cisco Unity 4.0 Integrat ion Description Figur e 2 Ser ial Connections .
6 Avaya Definity Gx/PBXLink Integr ation Guide for Cisco Unity 4.0 OL-3105-15 Avaya Definity Gx/PBXLink Integration Guide f or Cisco Unity 4.0 Planning How the Voice Messaging Ports W ill Be Used by C.
7 Avaya Definity Gx/PBXLink Integr ation Guid e for Cisco U nity 4.0 OL-3105-15 Avaya Definity Gx/PBXLink Int egration Guide for Cisco Unity 4.0 Planning How the Voice Messaging Po rts Will Be Used by Cisco Unity • The number of calls Cisco Unity w ill an swer when call traff ic is at its peak.
8 Avaya Definity Gx/PBXLink Integr ation Guide for Cisco Unity 4.0 OL-3105-15 Avaya Definity Gx/PBXLink Integration Guide f or Cisco Unity 4.0 Programming the Avaya Definity/PBXLink Phone System Progr.
9 Avaya Definity Gx/PBXLink Integr ation Guid e for Cisco U nity 4.0 OL-3105-15 Avaya Definity Gx/PBXLink Int egration Guide for Cisco Unity 4.0 Programming the Avaya Definity/PBXLink Phon e Syste m S.
10 Avaya Definity Gx/PBXLink Integr ation Guide for Cisco Unity 4.0 OL-3105-15 Avaya Definity Gx/PBXLink Integration Guide f or Cisco Unity 4.0 Programming the Avaya Definity/PBXLink Phone System Step 3 Set the applicable feature b utton assignments depe nding on the number of PBXLink digital ports and whether load balancing is used.
11 Avaya Definity Gx/PBXLink Integr ation Guid e for Cisco U nity 4.0 OL-3105-15 Avaya Definity Gx/PBXLink Int egration Guide for Cisco Unity 4.0 Programming the Avaya Definity/PBXLink Phon e Syste m .
12 Avaya Definity Gx/PBXLink Integr ation Guide for Cisco Unity 4.0 OL-3105-15 Avaya Definity Gx/PBXLink Integration Guide f or Cisco Unity 4.0 Programming the Avaya Definity/PBXLink Phone System If t.
13 Avaya Definity Gx/PBXLink Integr ation Guid e for Cisco U nity 4.0 OL-3105-15 Avaya Definity Gx/PBXLink Int egration Guide for Cisco Unity 4.0 Programming the Avaya Definity/PBXLink Phon e Syste m .
14 Avaya Definity Gx/PBXLink Integr ation Guide for Cisco Unity 4.0 OL-3105-15 Avaya Definity Gx/PBXLink Integration Guide f or Cisco Unity 4.0 Programming the Avaya Definity/PBXLink Phone System For .
15 Avaya Definity Gx/PBXLink Integr ation Guid e for Cisco U nity 4.0 OL-3105-15 Avaya Definity Gx/PBXLink Int egration Guide for Cisco Unity 4.0 Programming the Avaya Definity/PBXLink Phon e Syste m .
16 Avaya Definity Gx/PBXLink Integr ation Guide for Cisco Unity 4.0 OL-3105-15 Avaya Definity Gx/PBXLink Integration Guide f or Cisco Unity 4.0 Programming the Avaya Definity/PBXLink Phone System After programming the phone system, it i s necessary to set up the direct lines for u sers on the phone system.
17 Avaya Definity Gx/PBXLink Integr ation Guid e for Cisco U nity 4.0 OL-3105-15 Avaya Definity Gx/PBXLink Int egration Guide for Cisco Unity 4.0 Setting Up the PBXLink Box Setting Up the PBXLink Box When setting up the PBXLink bo x, you can access the conf iguration menus through the display p anel and bu ttons on the PBXLink b ox.
18 Avaya Definity Gx/PBXLink Integr ation Guide for Cisco Unity 4.0 OL-3105-15 Avaya Definity Gx/PBXLink Integration Guide f or Cisco Unity 4.0 Setting Up the PBXLink Box Step 18 Click Send . Step 19 When the fir mware upgrad e is complete, e xit HyperT erminal.
19 Avaya Definity Gx/PBXLink Integr ation Guid e for Cisco U nity 4.0 OL-3105-15 Avaya Definity Gx/PBXLink Int egration Guide for Cisco Unity 4.0 Setting Up the PBXLink Box Step 17 On the PBX Option s menu, press the Up o r Do wn arro w to select Conf igure P ort A and press OK .
20 Avaya Definity Gx/PBXLink Integr ation Guide for Cisco Unity 4.0 OL-3105-15 Avaya Definity Gx/PBXLink Integration Guide f or Cisco Unity 4.0 Setting Up the PBXLink Box Step 8 After all the odd-numbered v oice messaging ports are set, press Cance l .
21 Avaya Definity Gx/PBXLink Integr ation Guid e for Cisco U nity 4.0 OL-3105-15 Avaya Definity Gx/PBXLink Int egration Guide for Cisco Unity 4.0 Setting Up the PBXLink Box To Set Up the Port LTNs for.
22 Avaya Definity Gx/PBXLink Integr ation Guide for Cisco Unity 4.0 OL-3105-15 Avaya Definity Gx/PBXLink Integration Guide f or Cisco Unity 4.0 Setting Up the PBXLink Box Step 16 On the Port A L TNs menu, press th e Up or Do wn arro w to select Mode of Operation and press OK .
23 Avaya Definity Gx/PBXLink Integr ation Guid e for Cisco U nity 4.0 OL-3105-15 Avaya Definity Gx/PBXLink Int egration Guide for Cisco Unity 4.0 Setting Up the PBXLink Box Step 7 In the Setup Random .
24 Avaya Definity Gx/PBXLink Integr ation Guide for Cisco Unity 4.0 OL-3105-15 Avaya Definity Gx/PBXLink Integration Guide f or Cisco Unity 4.0 Setting Up the PBXLink Box Step 20 After all of the vo ice messaging ports in the second set are set, press Cancel .
25 Avaya Definity Gx/PBXLink Integr ation Guid e for Cisco U nity 4.0 OL-3105-15 Avaya Definity Gx/PBXLink Int egration Guide for Cisco Unity 4.0 Setting Up the PBXLink Box Step 4 On the Port A L TNs menu, press th e Up or Do wn arro w to select Mode of Operation and press OK .
26 Avaya Definity Gx/PBXLink Integr ation Guide for Cisco Unity 4.0 OL-3105-15 Avaya Definity Gx/PBXLink Integration Guide f or Cisco Unity 4.0 Setting Up the PBXLink Box b. On the Conf iguration menu, press the Up or Do wn arrow to select Integration .
27 Avaya Definity Gx/PBXLink Integr ation Guid e for Cisco U nity 4.0 OL-3105-15 Avaya Definity Gx/PBXLink Int egration Guide for Cisco Unity 4.0 Setting Up the PBXLink Box Step 2 On the Conf iguration menu, press the Up or Do wn arrow to select SMDI Opt ions and press OK .
28 Avaya Definity Gx/PBXLink Integr ation Guide for Cisco Unity 4.0 OL-3105-15 Avaya Definity Gx/PBXLink Integration Guide f or Cisco Unity 4.0 Setting Up the PBXLink Box Step 20 After all of the vo ice messaging ports in the second set are set, press Cancel .
29 Avaya Definity Gx/PBXLink Integr ation Guid e for Cisco U nity 4.0 OL-3105-15 Avaya Definity Gx/PBXLink Int egration Guide for Cisco Unity 4.0 Creating a New Integration w ith th e Avaya Definity/PBXLink Phone System Step 34 On the SMDI Optio ns menu, press Cancel .
30 Avaya Definity Gx/PBXLink Integr ation Guide for Cisco Unity 4.0 OL-3105-15 Avaya Definity Gx/PBXLink Integration Guide f or Cisco Unity 4.0 Creating a New Integratio n with the Avaya Definity/PBXLink Phone System Step 10 On the Select Serial Inte gration Packet Setti ngs page, enter the foll owi ng settings, then cl ick Next .
31 Avaya Definity Gx/PBXLink Integr ation Guid e for Cisco U nity 4.0 OL-3105-15 Avaya Definity Gx/PBXLink Int egration Guide for Cisco Unity 4.0 Creating a New Integration w ith th e Avaya Definity/PBXLink Phone System Step 15 (Cisco Unity 4.
32 Avaya Definity Gx/PBXLink Integr ation Guide for Cisco Unity 4.0 OL-3105-15 Avaya Definity Gx/PBXLink Integration Guide f or Cisco Unity 4.0 Creating a New Integratio n with the Avaya Definity/PBXLink Phone System For best perfo rmance, use the first v oice messaging ports f or incoming calls and the last ports to di al out.
33 Avaya Definity Gx/PBXLink Integr ation Guid e for Cisco U nity 4.0 OL-3105-15 Avaya Definity Gx/PBXLink Int egration Guide for Cisco Unity 4.0 Testing the Inte gration If your phone system u ses MWI extens ion numbers that be gin with zero (for e xample, 0123 or 09876), do the follo wing procedure.
34 Avaya Definity Gx/PBXLink Integr ation Guide for Cisco Unity 4.0 OL-3105-15 Avaya Definity Gx/PBXLink Integration Guide f or Cisco Unity 4.0 Testing the Integration c. Select New Exchange Subscriber . d. On the Add Subscriber page, enter the applicable in formation.
35 Avaya Definity Gx/PBXLink Integr ation Guid e for Cisco U nity 4.0 OL-3105-15 Avaya Definity Gx/PBXLink Int egration Guide for Cisco Unity 4.0 Testing the Inte gration To Test an External Call with.
36 Avaya Definity Gx/PBXLink Integr ation Guide for Cisco Unity 4.0 OL-3105-15 Avaya Definity Gx/PBXLink Integration Guide f or Cisco Unity 4.0 Testing the Integration To Set Up Supervised Transfer on Cisco Unity Step 1 In the Cisco Unity Administrator, go to the Subscribers > Subscribers > Call T ransfer page.
37 Avaya Definity Gx/PBXLink Integr ation Guid e for Cisco U nity 4.0 OL-3105-15 Avaya Definity Gx/PBXLink Int egration Guide for Cisco Unity 4.0 Integrating a Secondary Se rve r for Cisco Unity Failo.
38 Avaya Definity Gx/PBXLink Integr ation Guide for Cisco Unity 4.0 OL-3105-15 Avaya Definity Gx/PBXLink Integration Guide f or Cisco Unity 4.0 Integrating a Seconda ry Serv er for Cisco Unity Failove.
39 Avaya Definity Gx/PBXLink Integr ation Guid e for Cisco U nity 4.0 OL-3105-15 Avaya Definity Gx/PBXLink Int egration Guide for Cisco Unity 4.0 Integrating a Secondary Se rve r for Cisco Unity Failover Step 8 At the prompt to restart th e C isco Unity services , click Ye s .
40 Avaya Definity Gx/PBXLink Integr ation Guide for Cisco Unity 4.0 OL-3105-15 Avaya Definity Gx/PBXLink Integration Guide f or Cisco Unity 4.0 Changing the Settings fo r an Existing Integration Step 24 If you are using Cisco Unity version 4.0(4) or later and hav e not upgraded from an earlier version, skip the remaini ng steps.
41 Avaya Definity Gx/PBXLink Integr ation Guid e for Cisco U nity 4.0 OL-3105-15 Appendix: Using Alternate Exte nsions a nd MWIs Deleting an Existing Integration Step 8 If prompted, restart th e Cisco Unity services.
42 Avaya Definity Gx/PBXLink Integr ation Guide for Cisco Unity 4.0 OL-3105-15 Appendix: Using Altern ate E xtensions and MWIs Alternate Extensions • Offer easy message access on direct calls from a.
43 Avaya Definity Gx/PBXLink Integr ation Guid e for Cisco U nity 4.0 OL-3105-15 Appendix: Using Alternate Exte nsions a nd MWIs Alternate MWIs To Add Administrator-Defined Alternate Extensions Step 1 In the Cisco Unity Administrator, go to an y Subscribers > Alternate Extensions page.
44 Avaya Definity Gx/PBXLink Integr ation Guide for Cisco Unity 4.0 OL-3105-15 Appendix: Using Altern ate E xtensions and MWIs Alternate MWIs Setting Up Alternate MWIs Cisco U nity ca n activate alternate M WIs. N ote tha t depending on the phones and phone systems, some additional phone system pr ogramming may be necessary .
45 Avaya Definity Gx/PBXLink Integr ation Guid e for Cisco U nity 4.0 OL-3105-15 Appendix: Documentati on and Technica l Assistance Conventions Appendix: Documentation and Technical Assistance Conventions The A vaya Def inity Gx/PBXLink In te gration Guide for Ci sco Unity 4.
46 Avaya Definity Gx/PBXLink Integr ation Guide for Cisco Unity 4.0 OL-3105-15 Appendix: Documen ta tion and Technical Assistance Obtaining Documentation Caution Means re a d e r b e c a re f u l . In this situation, you might do something that could result in equip ment damage or loss of dat a.
47 Avaya Definity Gx/PBXLink Integr ation Guid e for Cisco U nity 4.0 OL-3105-15 Appendix: Documentati on and Technica l Assistance Documentation Feedback Nonregistered Cis co.com users c an order tec hnical docu mentatio n from 8:00 a.m. to 5:00 p.m.
48 Avaya Definity Gx/PBXLink Integr ation Guide for Cisco Unity 4.0 OL-3105-15 Appendix: Documen ta tion and Technical Assistance Obtaining Technica l Assistance • For N onemer gencies — psirt@cisco.
49 Avaya Definity Gx/PBXLink Integr ation Guid e for Cisco U nity 4.0 OL-3105-15 Appendix: Documentati on and Technica l Assistance Obtaining Technical Assistance output. Search results sho w an illustration of your product with the serial n umber label location highlighted.
50 Avaya Definity Gx/PBXLink Integr ation Guide for Cisco Unity 4.0 OL-3105-15 Appendix: Documen ta tion and Technical Assistance Obtaining Additional Publ ications and Information Obtaining Additiona.
51 Avaya Definity Gx/PBXLink Integr ation Guid e for Cisco U nity 4.0 OL-3105-15 Appendix: Documentati on and Technica l Assistance Obtaining Additional Public ations and Information • W orld-class networking training is av ailable from Cisco. Y ou can view curren t of ferings at this URL: http://www .
52 Avaya Definity Gx/PBXLink Integr ation Guide for Cisco Unity 4.0 OL-3105-15 Appendix: Documen ta tion and Technical Assistance Obtaining Additional Publ ications and Information.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Cisco Systems 4 è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Cisco Systems 4 - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Cisco Systems 4 imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Cisco Systems 4 ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Cisco Systems 4, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Cisco Systems 4.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Cisco Systems 4. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Cisco Systems 4 insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
