Manuale d’uso / di manutenzione del prodotto SND-5080 del fabbricante Samsung
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Network Camera SNB-5000/SND-5080/SND-5080F/SNV-5080 User Manual Before installing and operating this product, please read this manual thoroughly. English.
2_ overview IMPORTANT SAFETY INSTRUCTIONS Read these instructions. Keep these instructions. Heed all warnings. Follow all instructions. Do not use this apparatus near water. Clean only with dry cloth. Do not block any ventilation openings, Install in accordance with the manufacturer’s instructions.
English _3 M OVERVIEW WARNING TO REDUCE THE RISK OF FIRE OR ELECTRIC SHOCK, DO NOT EXPOSE THIS PROCUCT TO RAIN OR MOISTURE. DO NOT INSERT ANY METALLIC OBJECT THROUGH THE VENTILATION GRILLS OR OTHER OPENNINGS ON THE EQUIPMENT.
overview 4_ overview Disconnection Device Disconnect the main plug from the apparatus, if it’s defected. And please call a repair man in your location. When used outside of the U.S., it may be used HAR code with fittings of an approved agency is employed.
English _5 M OVERVIEW Please read the following recommend safety precautions carefully. User’s Manual is a guidance book how to use the products The meaning of the using sign in the book is followin.
overview 6_ overview Samsung Techwin cares for the environment at all product manufacturing stages, and is taking measures to provide customers with more environmentally friendly products.
English _7 M OVERVIEW CONTENTS OVERVIEW 2 2 Important Safety Instructions 9 Product Features 9 Recomended PC Specifications 10 What’s Included 12 At a Glance (SNB-5000) 15 At a Glance (SND-5080) 18.
overview 8_ overview WEB VIEWER 62 62 Connecting to the Camera 63 Login 64 Installing Silverlight Runtime 66 Using the Live Screen 67 Using OSD Screen Menu 68 Playback SETUP SCREEN 70 70 Setup 70 Audi.
English _9 M OVERVIEW PRODUCT FEATURES HD Video Quality Supports up to 1.3 mega pixels of HD video quality. H.264/MPEG-4/MJPEG Multi-Streaming This network camera supports the H.264/MPEG-4/MJPEG codec and can display videos in different resolutions and qualities simultaneously with different Codecs.
overview 10_ overview WHAT’S INCLUDED Please check if your camera and accessories are all included in the product package. Appearance Item Name Quantity Description Model Name User Manual/ IP Instal.
English _11 M OVERVIEW Appearance Item Name Quantity Description Model Name C Mount Adapter Auto Iris Lens Connector 1 Used to install the camera lens SNB-5000 Camera Holder (Mount) 1 Used to install .
overview 12_ overview AT A GLANCE (SNB-5000) Front Side Item Description Camera Holder (Mount) Holes Used when you mount the camera onto the bracket by fixing the camera holder (mount) adaptor with the bracket. Auto Iris Lens (Optional) Installed on the lens adaptor.
English _13 M OVERVIEW Rear Side Item Description SD Memory Card Compartment Compartment for the SD memory card. Audio terminal AUDIO OUT Terminal for audio output. AUDIO IN Terminal for audio input. System, Power, SD Indicators SD ON : A memory card is inserted and operates normally.
overview 14_ overview Reset Button Resets the camera settings to the default. Press and hold it for about 5 seconds to turn off the system indicator and restart the system. J Resetting the camera requires reconfiguration of network settings (IP address, subnet mask, gateway address etc.
English _15 M OVERVIEW AT A GLANCE (SND-5080) Appearance Item Description Dome Cover Dome cover for the lens and unit protection. Main unit Main unit includes the lens, switch board, PCB boards and screws. Power Port Used to plug the power cable. Video Out Port Video signal output port connected to the monitor.
overview 16_ overview Inside Item Description Alarm In / Out terminals ALARM IN Used to connect the alarm input signal. ALARM OUT Used to connect the alarm output signal. ALARM COM Common port where the alarm output signal is connected. GND Used for earth-grounding.
English _17 M OVERVIEW Components Item Description Inner Cover Cover for the main unit’s protection. Side wing hooks By lifting it while gently pressing the both ends, you can separate the inner cover. ZOOM lever Turn the barrel left or right to adjust the zoom, and turn the knob clockwise to lock the zoom.
overview 18_ overview AT A GLANCE (SND-5080F) Appearance Item Description Dome Cover Dome cover for the lens and unit protection. Main unit Main unit includes the lens, switch board, PCB boards and screws. Power Port Used to plug the power cable. Video Out Port Video signal output port connected to the monitor.
English _19 M OVERVIEW Inside Item Description Alarm In / Out terminals ALARM IN Used to connect the alarm input signal. ALARM OUT Used to connect the alarm output signal. ALARM COM Common port where the alarm output signal is connected. GND Used for earth-grounding.
overview 20_ overview Components Item Description Inner Cover Cover for the main unit’s protection. Side wing hooks By lifting it while gently pressing the both ends, you can separate the inner cover. ZOOM lever Turn the barrel left or right to adjust the zoom, and turn the knob clockwise to lock the zoom.
English _21 M OVERVIEW AT A GLANCE (SNV-5080) Appearance Item Description Dome Cover Dome cover for the lens and unit protection. Main unit Main unit includes the lens, switch board, PCB boards and screws. Power Port Used to plug the power cable. Video Out Port Video signal output port connected to the monitor.
overview 22_ overview Inside Item Description Alarm In / Out terminals ALARM IN Used to connect the alarm input signal. ALARM OUT Used to connect the alarm output signal. ALARM COM Common port where the alarm output signal is connected. GND Used for earth-grounding.
English _23 M OVERVIEW Components Item Description Inner Cover Cover for the main unit’s protection. Side wing hooks By lifting it while gently pressing the both ends, you can separate the inner cover. ZOOM lever Turn the barrel left or right to adjust the zoom, and turn the knob clockwise to lock the zoom.
24_ installation & connection INSTALLATION (SND-5080) Precautions before installation Ensure you read out the following instructions before installing the camera: Select an installation site (ceiling or wall) that can endure at least 5 times of the camera weight.
English _25 M INSTALLATION & CONNECTION To fix the camera position, hold down either hook of the inner cover and lift it up. Push the release lock out while turning the main unit in the < UNLOCK > direction to remove the bracket.
installation & connection 26_ installation & connection INSTALLATION (SND-5080F) Removing the dome cover Hold down the bottom lock lever while removing the cover with the other hand. Removing the cover reveals the main unit and inner cover. To fix the camera position, hold down both hooks of the inner cover while lifting it up.
English _27 M INSTALLATION & CONNECTION Insert the camera assembly into the hole so that it fits to the camera hole, and fix the assembly using the assembly screw tappings (TH, M4xL30).
installation & connection 28_ installation & connection INSTALLATION (SNV-5080) Disassembling To connect the alarm in/out, the dome cover and lens cover are to be separated. Using the L-wrench provided, loosen 3 screws by turning them counterclockwise and separate the dome cover.
English _29 M INSTALLATION & CONNECTION Optional Accessories for Installation For your easier installation, you can purchase appropriate optional accessories available. WALL MOUNT ADAPTOR(SCX-300WM)/ HANGING MOUNT(SCX-300HM) This adaptor is used when installing the dome camera onto a wall.
installation & connection 30_ installation & connection CORNER MOUNT ADAPTOR (SCX-300KM) This is an adaptor for WALL MOUNT ADAPTOR (SCX-300WM) installation on the corner of wall joint. Installing on the ceiling directly Using the L-wrench provided, loosen 3 screws by turning them counterclockwise and separate the dome cover.
English _31 M INSTALLATION & CONNECTION Drill holes (diameter 5mm, more than 35mm deep) on the ceiling by matching to the holes on the case bed, and insert plastic anchors (HUD 5) fully into the holes. Fix the case bed on the ceiling by using Tapping Screws (TH M4xL30).
installation & connection 32_ installation & connection MOUNTING THE LENS Disconnect the power before proceeding. The C lens and CS lens are not included in the product package. You must use the mega lens only for this purpose. Mounting the CS lens Turn the optional CS lens clockwise to insert it.
English _33 M INSTALLATION & CONNECTION Connecting the Auto Iris Lens connector Insert the lens connector into the corresponding hole of the camera. Focusing Turn the lens left or right to control the zoom and focus the lens so that you can view a clear, sharp object.
installation & connection 34_ installation & connection Do not insert the SD memory card while it’s upside down by force. Otherwise, it may damage the SD memory card. Removing an SD Memory Card Gently press down on the exposed end of the memory card as shown in the diagram to eject the memory card from the slot.
English _35 M INSTALLATION & CONNECTION Pressing too hard on the SD memory card can cause the card to shoot out uncontrollably from the slot when released. To remove the SD memory card, set < Record > to OFF from < SD Record > and press [ Apply ].
installation & connection 36_ installation & connection MEMORY CARD INFORMATION (NOT INCLUDED) What is a memory card? The memory card is an external data storage device that has been developed to offer an entirely new way to record and share video, audio, and text data using digital devices.
English _37 M INSTALLATION & CONNECTION CONNECTING WITH OTHER DEVICE SD CARD AUDIO OUT VIDEO 1 2 3 4 5 SD SYSTEM POWER RESET NETWORK ACT LINK GND 1 : ALARM IN 4 : - 2 : ALARM OUT 5 : GND 3 : ALARM.
installation & connection 38_ installation & connection Connecting to the monitor Connect the [ VIDEO ] port of the camera to the video input port of the monitor. In the initial installation of the camera, you can connect the camera to the monitor for checking the connection status.
English _39 M INSTALLATION & CONNECTION Connecting to Audio Input/Output www.samsungcctv .com SNB-5000 Speaker Amp Microphone PC Amp Network Speaker Microphone Microphone Amp Amp Microphone.
installation & connection 40_ installation & connection 1 ALARM IN ALARM OUT ALARM COM GND 2 3 4 5 (5mA sink) (30VDC 2A, 125VAC 0.5A MAX) Connect the AUDIO IN port of the camera with the microphone directly or LINE OUT port of the amplifier that the microphone is connected to.
English _41 M INSTALLATION & CONNECTION Connecting to the I/O port box Connect the Alarm I/O signal to the corresponding port of the rear port box. ALARM IN : Used to connect the alarm input signal. ALARM OUT : Used to connect the alarm output signal.
42_ network connection and setup You can set up the network settings according to your network configurations. CONNECTING THE CAMERA DIRECTLY TO LOCAL AREA NETWORKING Connecting to the camera from a local PC in the LAN Launch an Internet browser on the local PC.
English _43 M NETWORK CONNECTION AND SETUP CONNECTING THE CAMERA DIRECTLY TO A DHCP BASED DSL/CABLE MODEM Use the cross LAN cable to connect the network cable directly to your PC. Run the IP Installer and change the IP address of the camera so that you can use the web browser on your desktop to connect to the Internet.
44_ network connection and setup network connection and setup CONNECTING THE CAMERA DIRECTLY TO A PPPOE MODEM Use the cross LAN cable to connect the network cable directly to your PC. Run the IP Installer and change the IP address of the camera so that you can use the web browser on your desktop to connect to the Internet.
English _45 M NETWORK CONNECTION AND SETUP CONNECTING THE CAMERA TO AN IP ROUTER WITH THE PPPOE/CABLE MODEM This is for a small network environment such as homes, SOHO and ordinary shops.
46_ network connection and setup network connection and setup IP ADDRESS SETUP Buttons used in IP Installer Item Description Device Name Model name of the connected camera. Click the column to sort the list by model name. However, search will be stopped if clicked during the search.
English _47 M NETWORK CONNECTION AND SETUP UPnP Status This function is not currently implemented. URL DDNS URL address enabling access from the external Internet. However, this will be replaced with the < IP Address > of the camera if DDNS registration has failed.
48_ network connection and setup network connection and setup In the < Address > pane, provide the necessary information. MAC (Ethernet) Address : The MAC (Ethernet) address of the applicable camera will be set automatically so you don't need to input it manually.
English _49 M NETWORK CONNECTION AND SETUP If the IP router has more than one camera connected Configure the IP related settings and the Port related settings distinctly with each other. Category Camera #1 Camera #2 IP related settings IP Address Subnet Mask Gateway 192.
50_ network connection and setup network connection and setup DYNAMIC IP SETUP Dynamic IP Environment Setup Example of the dynamic IP environment If an IP router, with cameras connected, is assigned a.
English _51 M NETWORK CONNECTION AND SETUP PORT RANGE FORWARD (PORT MAPPING) SETUP If you have installed an IP router with a camera connected, you must set the port range forwarding on the IP router so that a remote PC can access the camera in it.
52_ network connection and setup network connection and setup CONNECTING TO THE CAMERA FROM A SHARED LOCAL PC Launch < IP Installer >. It will scan for connected cameras and display a list of them. Double-click a camera to access. The Internet browser starts and con- nects to the camera.
English _53 M CAMERA SETUP HOW TO USE THE MENU KEY Follow the steps below if you run the Web Viewer for setting the menus. Launch the Web Viewer. Click [ Camera Menu ( ) ] in the left corner of the Live screen. The camera setup menu appears. Use the Up/Down (▲/ ▼) buttons to move to a desired item.
54_ camera setup camera setup Configure the < SSDR > and < D-RANGE > settings as necessary. SSDR : Adjust the level of the dynamic range. D-RANGE : Select the amplitude area of the dynamic range. When completed, select < RETURN > to return to the previous screen.
English _55 M CAMERA SETUP Custom Backlight Setup You can specify a desired area on the video manually and set the area to be displayed more clearly. ▲ / ▼ Ö ◄ / ► Ö ENTER Ö ▲ / ▼ / ◄ / ► Ö ENTER Move to < BACKLIGHT >. Select < BLC >.
56_ camera setup camera setup HLC (Highlight Compensation) Setup When a strong light such as streetlamp or headlight faces forward to the camera, you can mask that exposed area in order to protect it from being saturated. ▲ / ▼ Ö ◄ / ► Ö ENTER Ö ▲ / ▼ Ö ◄ / ► Ö ENTER Select < BACKLIGHT >.
English _57 M CAMERA SETUP Exposure Setup You can adjust the exposure level of the camera. ▲ / ▼ Ö ENTER Ö ▲ / ▼ / ◄ / ► Ö ENTER Ö ▲ / ▼ / ◄ / ► Ö ENTER Move to < EXPOSURE > and select a setting value. Select each item and set it appropriately.
58_ camera setup camera setup SENS-UP : Automatically senses the darkness level at night or in a low contrast scene and extends the accumulation time accordingly for a bright and sharp image. If you set the shutter mode to MANUAL/ FLICKERLESS, SENS-UP mode will be deactivated.
English _59 M CAMERA SETUP Use alphanumeric characters in the list and enter a desired title in the bottom input line. You can enter up to 15 characters for the title.
60_ camera setup camera setup Day/Night Mode Setup You can switch the mode to adjust the black and white level as well as the colors. ▲ / ▼ Ö ◄ / ► Ö ENTER Ö ▲ / ▼ Ö ◄ / ► Ö ENTER Select < SPECIAL >. Select < DAY/NIGHT >, and specify a desired mode setting value.
English _61 M CAMERA SETUP Image Adjustment You can configure the sharpness, gamma level, and color settings of an image to your preference. ▲ / ▼ Ö ◄ / ► Ö ENTER Ö ▲ / ▼ Ö ◄ / ► Ö ENTER Select < SPECIAL >. Select < IMAGE ADJ >.
62_ web viewer CONNECTING TO THE CAMERA Normally, you would Launch the Internet browser. Type the IP address of the camera in the address bar. ex) • IP address (IPv4) : 192.
English _63 M WEB VIEWER To check the DDNS address If the camera is connected directly to the DHCP cable modem, DSL modem, or PPPoE modem, the IP address of your network will be changed each time you try to connect to the ISP (Internet Service Provider) server.
web viewer 64_ web viewer This network camera uses Microsoft Silverlight for displaying the video. INSTALLING SILVERLIGHT RUNTIME If your PC has not installed Silverlight Runtime or has just installed an old runtime version, you will be redirected to the Silverlight Runtime installation page automatically when accessing the web viewer.
English _65 M WEB VIEWER When done, click < Close >. Close and restart the web browser, and try to access the Web Viewer. When Siverlight Runtime is properly installed, you will see the Live screen.
web viewer 66_ web viewer USING THE LIVE SCREEN Item Description Monitoring Move to the monitoring screen. Playback Switch to the monitoring screen that plays recording data in the SD memory. Setup Move to the Setup screen. Viewer Screen Displays the Live video on the screen.
English _67 M WEB VIEWER Capture Saves the snapshot as an image file in the .jpeg or .bmp format. Video Format You can select a profile type in < Video Profile > under the < Audio & Video > setup menu. To capture the snapshot Click [ ] on the scene to capture.
web viewer 68_ web viewer PLAYBACK Click the [ Playback ( ) ] button. Specify the start time and end time of your search. Select a search type. Click the [ Search ( ) ] button. The search results will be displayed in the list. Select a data item to play in the search list.
English _69 M WEB VIEWER To check the information of the searched video Click the [ About ( ) ] button. To back up the searched video Click [ ] on the scene to back up. The Capture dialog should appear. Click [ Save ]. The screenshot will be backed up to the specified path.
70_ setup screen SETUP You can configure the audio & video, network, event and system settings of the camera in the network. In the Live screen, click < Setup ( ) >. The Setup screen appears. AUDIO & VIDEO SETUP You can configure the audio & video, network, event and system settings of the camera in the network.
English _71 M SETUP SCREEN To add a video profile You can add as many codec as necessary so that a variety of profiles can be applied according to the recording condition. Select a profile number. Provide the name and select a codec. Specify the conditions under which the codec will be applied.
setup screen 72_ setup screen Video Setup From the Setup menu, select the < Audio & Video ( ) > tab. Click < Video Setup >. Select a < Video Source > mode. Flip Mode : Turn upside down the image that is captured by the camera. Mirror Mode : Flip horizontal the image that is captured by the camera.
English _73 M SETUP SCREEN Audio Setup You can configure the I/O settings of the audio source from the camera. From the Setup menu, select the < Audio & Video ( ) > tab. Click < Audio Setup >. Adjust the audio I/O levels to your preference.
setup screen 74_ setup screen Port From the Setup menu, select the < Network ( ) > tab. Select < Port >. Type in each item in the Port menu as necessary. Neither the port range between 0 and 1023 nor port 3702 is available. HTTP port : HTTP port used to access the camera via the web browser.
English _75 M SETUP SCREEN User Name : Enter the user name for the DDNS service. (i.e., user ID that is registered with Dyndns) Password : Enter the password for the DDNS service. (i.e., password that is registered with Dyndns) When done, click [ Apply ].
setup screen 76_ setup screen Registering with DDNS To register your product with the Samsung DDNS Visit the iPOLiS web site(www. samsungipolis.com) and sign in with a registered account. From the top menu bar, select < DDNS SERVICE >-< MY DDNS >.
English _77 M SETUP SCREEN To connect to the Samsung DDNS in camera setup From the DDNS setup page, set < DDNS > to < Samsung DDNS >. Provide the < User Name > and < Password > that you registered with the DDNS site. Click [ Apply ].
setup screen 78_ setup screen Email Configuration Server Address : Enter the IP address of the email server that you use for the email transfer. ex) SMTP. hotmail. com User ID : Enter the user ID for logging into the email server. Password : Enter the user account password for logging into the email server.
English _79 M SETUP SCREEN To make recording on the SD memory Check the < Total Size > and the < Free Size >. If the SD memory has a sufficient free space, set < Record > to On. Otherwise, check the stored data and if you find them not important, then click < Format > to format the SD memory.
setup screen 80_ setup screen Specify an operation that will perform if an alarm occurs. Output duration : Specify the alarm output time in the alarm input setup. E-mail Sending : Specify the use of email transfer in the alarm input setup. Record : Specify the use of recording in the alarm input setup.
English _81 M SETUP SCREEN To use the IV analysis function according to the virtual line based rule Set < IV analysis function > to < Enable >. Set the event rule to < Virtual line based rules >. Click a desired area in the video and drag it to the end point, and right-click it.
setup screen 82_ setup screen To use the IV analysis function according to the whole area based rule Set < IV analysis function > to < Enable >. Set the event rule to < Entire area based rules >. Select a desired < Entire Area Rules >.
English _83 M SETUP SCREEN Specify the activation conditions. FTP Sending : Specify the use of the FTP transfer if an event occurs. Record : Specify the use of recording if an event occurs. When done, click [ Apply ]. SYSTEM SETUP Product Information From the Setup menu, select the < System ( ) > tab.
setup screen 84_ setup screen System time setup : Specify the time and date that will be applied to your system. Manual : Specify the time manually. Synchronize with NTP server : Sync with the time of the specified server address. Synchronize with PC viewer : Synchronize the time with the connected PC.
English _85 M SETUP SCREEN Factory default : Resets the system to the factory default. Except network parameter : Reset the other settings except for the interface/ port/DDNS/IP filtering settings. All : Resets all settings including the camera settings.
setup screen 86_ setup screen Select a backup file and click [ Open ]. Log You can check the system log or event log. From the Setup menu, select the < System ( ) > tab. Click < Log >. Select a log type. Syslog : You can check the system logs where any system changes are recorded including the time information.
English _87 M APPENDIX appendix CAMERA SPECIFICATION Items Description Camera Type Color/BW Color Image Device 1.3Mega Pixel Progressive Scan CMOS Size 1/3 inch Scan Progressive Scan Pixels Total 1,384(H) x 1,076(V), 1.49M pixels Effective 1,329(H) x 1,049(V), 1.
appendix 88_ appendix Items SNB-5000 SND-5080/F SNV-5080 Lens Focal Length - 2.8~10mm Zoom ratio - x3.6 Aperature Ratio - F1.2 Viewing Angle Tele - 28.
English _89 M APPENDIX NETWORK SPECIFICATION Items Description Network Board OS Embedded Linux Hardware Flash memory 128M byte RAM 256M byte Ethernet RJ-45 (10/100BASE-T) Video Out VBS 1.0Vp-p Audio Line In / Line Out SD Memory Slot Yes (SD/SDHC) PoE Yes (IEEE802.
appendix 90_ appendix Items Description Protocol IP IPv4 / IPv6 Network Protocol IPv4 TCP/IP, UDP/IP, RTP(UDP), RTP(TCP), RTSP, NTP HTTP, HTTPS, SSL, DHCP, FTP, SMTP, ICMP, IGMP SNMPv1/v2c/v3(MIB-2), .
English _91 M APPENDIX TROUBLESHOOTING PROBLEM SOLUTION I can’t access the camera from a web browser. Check to make sure that the camera’s Network settings are appropriate.
appendix 92_ appendix PROBLEM SOLUTION No JPEG file is transferred via e-mail on occurrence of intelligent video analysis event of camera even when the <IV analysis Function> is set to <Enable>. Verify the settings in the following sequence: A.
GPL/LGPL SOFTWARE LICENSE This product uses some Software programs which are distributed under the GNU GPL (General Public License)/LGPL license, and the program is licensed as is without warranty of any kind. , The program can be obtained from us for a period of three years after our last distribution of this product by sending email to help.
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See the GNU General Public License for more details. You should have received a copy of the GNU General Public License along with this program ; if not, write to the Free Software Foundation, Inc.,51 Franklin Street, Fifth Floor, Boston, MA 02110-1301, USA.
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Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Samsung SND-5080 è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Samsung SND-5080 - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Samsung SND-5080 imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Samsung SND-5080 ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Samsung SND-5080, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Samsung SND-5080.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Samsung SND-5080. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Samsung SND-5080 insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
