Manuale d’uso / di manutenzione del prodotto OfficeServ 12 del fabbricante Samsung
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f 12 General Description Guide.
COPYRIGH T This manual is propriet ary to SAMSUNG Electronics Co., Ltd. and is protected by copyr ight. No information contained herein may be copied, translated, transcribed or duplicated for any commercial purposes or disclosed to third p arties in any form without the pr ior written consent of SAMSUNG Electronics Co.
INTRODUCTION © SAMSUNG Electronics Co., Ltd. Page I About this manua l OfficeServ 12, Enterprise IP Solutions Syste m, is a digital tel ephone sy stem design ed for small to medium-sized businesses.
OfficeServ 12 General Descriptio n Guide/Ed .01 Introduction © SAMSUNG Electronics Co., Ltd. Page II Conventions The followin g special paragraphs are u sed in this docu ment to poin t out information that must be read. This information may be set-of f from the surrounding text, but is always preceded by a bold title in capital le tters.
SAFETY CONCERNS © SAMSUNG Electronics Co., Ltd. Page III For product safety and correct operation, the following informatio n must be given to the operator/user and shall be read be fore the in stal lation an d oper ation.
OfficeServ 12 General Descri ptio n Guide/Ed .01 SAFETY CONCERNS © SAMSUNG Electronics Co., Ltd. Page IV This p age is intentionally lef t blank..
TABLE OF CONTENTS © SAMSUNG Electronics Co., Ltd. Page V INTRODUCTION About th is man ual ...................... ..... .... ......... ..... .... ......... ..... .... ..... ......... ..... .... ......... ..... ..... . .. I Supporting Do cuments ......
OfficeServ 12 Gener al Descrip t ion Gu ide/ Ed.0 1 Table of Content s © SAMSUNG Electronics Co., Ltd. Page VI This p age is intentionally lef t blank.
© SAMSUNG Electronics Co., Ltd. Page 4-1 Business Feature Package This chapter describe s various features of the OfficeServ 12 system as follows: 9 SYSTEM FEA TURES 9 S TAT I O N F E AT U R E S 9 DI.
OfficeServ 12 General Descri ptio n Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-2 1 SYSTEM FEATURES Account Co de Entry Forced-Verified Forced-Not Verified .
OfficeServ 12 General Descri ptio n Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-3 Data Security Database Printout Dialed Number Identificat ion Service(DNIS.
OfficeServ 12 General Descri ptio n Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-4 * Requires o ptional hardware and/or softw are.
OfficeServ 12 General Descri ptio n Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-5 1.1 SYSTEM FEATURE DESCRIPT ION S 1.1.1 Account Code Ent ry Station users may enter an account code( maximum 12 digi ts) before hanging up fro m a call.
OfficeServ 12 General Descri ptio n Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-6 authorization codes will a utomati cally change the dialing station’ s class of service to the level assigned to the au thorization code.
OfficeServ 12 General Descri ptio n Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-7 Divert Divert may only be set from the l ine desig nated as an execut ive. Pres s the [Div ert] button in idle mode to au tomatically transf er all incomin g calls to the secret ary .
OfficeServ 12 General Descri ptio n Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-8 be atta ched to th e teleph one numb er of frequ ent ca llers v ia the CI D trans lation table.
OfficeServ 12 General Descri ptio n Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-9 The system must be using LCR to dial the st ored num ber . If CID REVW ALL in the User ON/O FF option set to OFF , only calls that are not ans wered( missed ca lls) at th e station will be recorded in the Rev iew list.
OfficeServ 12 General Descri ptio n Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-10 This type of fo rwarding is no t affected by the conditio n of the statio n. A ll calls are immediately redirected to the designated destination.
OfficeServ 12 General Descri ptio n Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-11 the forward destination is in a different no de of t he net w o rk.
OfficeServ 12 General Descri ptio n Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-12 auto matical ly . There are no ex tra butt ons to pres s and th ere is no lost time lo oking fo r a free zone.
OfficeServ 12 General Descri ptio n Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-13 station’ s dialing class. Eac h sta ti o n can be assigned dif ferent classes of service for day and night op eration. 1.1.
OfficeServ 12 General Descri ptio n Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-14 rather th an a phy sical co nnection between telephon e and co mputer . It e limina tes th e cost an d adminis trativ e overhe ad of conn ecting ev ery PC to a d esktop pho ne.
OfficeServ 12 General Descri ptio n Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-15 1.1.29 Direct Inward System Access (DISA) Users can call in on sp ecific DISA lines at any time, input a security code and receive system dial to ne .
OfficeServ 12 General Descri ptio n Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-16 1.1.34 Do or Lock Release (Programmable) After answ ering a ca ll from the door phon e, us ers can dial a code to activate a contact closure.
OfficeServ 12 General Descri ptio n Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-17 Barge-In w ithout tone m ay violate law s co ncerning the right to privacy . SAMSUNG Electronics co. is in no w ay respons ible fo r the p ossi ble misu se of thi s featu re.
OfficeServ 12 General Descri ptio n Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-18 with 201. S tation group num bers can be t h ree di git s be gi nni n g wit h the digit 5.
OfficeServ 12 General Descri ptio n Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-19 1.1.48 In dividual Line Control Each station in the system ca n be indiv idually progra mmed to allow or de ny dialing out as well as allow or deny answe ring for eac h out side li ne.
OfficeServ 12 General Descri ptio n Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-20 1.1.53 Meet Me Page and Answer After a user makes a Meet M e Page, th e user may remai n off-hook to al low the p aged party to mee t the us er for a priva te conv ersation .
OfficeServ 12 General Descri ptio n Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-21 1.1.58 Music o n Hold-Sources The OfficeServ 12 provides for up to four d.
OfficeServ 12 General Descri ptio n Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-22 Number table. If the digits match the table, the sy stem will process the call without requiring a forced code. 1.1.62 Paging System softwar e allows the use of four internal and four exter nal paging zones.
OfficeServ 12 General Descri ptio n Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-23 1.1.69 Recalls Calls put on hold, tran sferred or cam p ed-on to any station will reca ll to t he originat ing station if not answered w ithin a prog rammable ti me.
OfficeServ 12 General Descri ptio n Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-24 1.1.73 Sing le Line Connections Single line ports allow connection of a v.
OfficeServ 12 General Descri ptio n Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-25 customer-provided prin ter or call accounting sy stem will allow collection of th ese records.
OfficeServ 12 General Descri ptio n Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-26 and of fice codes, can be all owed or denied on a pe r -class basis. Clas s A station s have no dialing restrictions and Class H stations canno t make outsi de calls.
OfficeServ 12 General Descri ptio n Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-27 any outsid e lines programmed to rin g the UA device. The UA device can be a station, group of statio ns, co mmon bell or ring over page .
OfficeServ 12 General Descri ptio n Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-28 Call Forward Busy(CFB) . This is a different f eature from the n ormal cal l forward busy and is on ly used wh en the fo rward de stinatio n is in a differ ent node of th e networ k.
OfficeServ 12 General Descri ptio n Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-29 DID wi th Pass Through . I ncoming DID, DN IS or DDI calls can b e routed thro ugh one switch across a networ k link to be proces sed by the DID table o f the dest ination switch.
OfficeServ 12 General Descri ptio n Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-30 LAN service using mobile phone(WIP 5000M), PC and PDA loaded with the wireless LAN card.
OfficeServ 12 General Descri ptio n Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-31 2 STATION FEAT URES * Requires o ptional hardware and/or softw are.
OfficeServ 12 General Descri ptio n Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-32 2.1 STATION FEATURE DE SCRIPTIONS 2.1.1 Add-On Module 48 BUTTON AOM The 48-button Add-On Module(AO M) adds to the cap ability of any phon e.
OfficeServ 12 General Descri ptio n Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-33 2.1.6 Busy Station Callback When reaching a busy station, calle rs ma y reques t a callback b y pressing o ne button or dialing a code.
OfficeServ 12 General Descri ptio n Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-34 extenders to allow picku p from a spec ific st ation or pickup gr oup. The OfficeServ 12 has 10 progra mmable pickup gr oups.
OfficeServ 12 General Descri ptio n Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-35 calls. phone us ers may turn headset oper ation ON/OFF by phone progr amming or more easily by pressing the heads et ON/OFF butto n.
OfficeServ 12 General Descri ptio n Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-36 controlled by a syste m-wide timer . Single line stations will receive a tone burst through the hand set receiver instead of a ring.
OfficeServ 12 General Descri ptio n Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-37 DOOR PHONE, BOSS, PROGRAMMED MESS AGE, IN AND OUT OF GROUP , FOR W ARD and VOIC E MAIL TRANSFER. The exte nder can be a station, a group or another i de ntifyin g num ber .
OfficeServ 12 General Descri ptio n Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-38 9 MEMO REDIAL-When you are calling directory assistance you can store the number you are given using the dial pad and SA VE number feature.
OfficeServ 12 General Descri ptio n Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-39 Make intercom calls Y ES YES NO Receive intercom calls YES YES NO 2.1.40 Tri-Colored Lights LCD 24B and STD 24B phones have 16 buttons equipp ed for tri-colored LED indic ations(green, red and amber).
OfficeServ 12 General Descri ptio n Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-40 3 DISPLAY FEATURES ACCOUNT CODE DISPLA Y ENHANCED ST A TION PROGRAMMING C.
OfficeServ 12 General Descri ptio n Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-41 3.1 DISPLAY FEATURE DES CRIPTIONS 3.1.1 Account Code Display Account codes are conveniently displayed for easy confirmation.
OfficeServ 12 General Descri ptio n Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-42 At any time during an inc oming ca ll that provi des Calle r ID i n form ation, the use r may press the SA VE button. This saves the Caller ID nu mber in the Save Number feature.
OfficeServ 12 General Descri ptio n Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-43 before answer ing. The names must be stored in the system directory list and can be up to 1 1 characters long.
OfficeServ 12 General Descri ptio n Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-44 3.1.13 Id entification of Recalls Hold recalls and tra nsfer recall s are ide n ti fied dif ferently than other ringing calls.
OfficeServ 12 General Descri ptio n Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-45 Station Camp-On, y ou may respond with a text mes sage whi le continu ing to talk an d listen to y our outside par ty .
OfficeServ 12 General Descri ptio n Guide/Ed.01 CHAPTER 4. Business Feature Package © SAMSUNG Electronics Co., Ltd. Page 4-46 OfficeServ 12 Gener al Description G uide ©2003 Samsung E lectronics Co., Ltd. All rights reserved. Information in this docum ent is propriet ary to SAMS UNG Electronics Co.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Samsung OfficeServ 12 è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Samsung OfficeServ 12 - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Samsung OfficeServ 12 imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Samsung OfficeServ 12 ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Samsung OfficeServ 12, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Samsung OfficeServ 12.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Samsung OfficeServ 12. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Samsung OfficeServ 12 insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
